AFTER BEING SCHEDULE FOR 2 APPOINTMENTS WITH THE DEALERSHIP TO HAVE THE LOWER BALL JOINT RECALL 03V460000 PERFORMED, THE CONSUMER WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONSUMER FELT THAT THE DEALERSHIP WAS PERFORMING THE RECALL ON THE VEHICLES OF THE CONSUMER'S WHO BOUGHT THE VEHICLE FROM THEM FIRST. *JB *SC *JB
2002 Jeep Liberty complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
WHILE DRIVING APPROXIMATELY 15 MPH, THE DRIVER LOST POWER STEERING. THE DRIVER WAS ABLE TO MAINTAIN CONTROL THE VEHICLE AND PULLED OVER. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT BOTH UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *JB
WHILE DRIVING BETWEEN 35 TO 40 MPH, THE VEHICLE STALLED, THIS CAUSED LOST OF THE STEERING AND BRAKES. *JB
TRANSMISSION DISENGAGES WHEN IN REVERSE. WHEN VEHICLE IS PUT INTO REVERSE, IT WILL MOVE A FEW FEET AND THEN DISENGAGE AS IF IN NEUTRAL. I HAVE TO PUT IT BACK IN PARK OR IN NEUTRAL, THEN BACK INTO REVERSE, GO A FEW FEET, IT DISENGAGES AGAIN. I REPEAT THIS STUPID PROCESS UNTIL I GET WHERE I NEED TO BE AND THEN SHIFT INTO DRIVE. DEALERSHIP SAYS THEY HAVE NO IDEA HOW TO FIX THE PROBLEM, AND CHRYSLER IS AWARE OF PROBLEM AND WORKING ON A FIX. I HAVE BEEN DEALING WITH THIS ON A DAILY BASIS FOR OVER A MONTH (AT LEAST 3 TIMES EACH DAY I HAVE TO PUT THE VEHICLE IN REVERSE).
WHILE DRIVING 45 MPH VEHICLE STALLED. CONSUMER TRIED TO RESTART VEHICLE VEHICLE BUT WAS UNABLE TO DO SO. VEHICLE WAS PUSHED HOME BY ANOTHER VEHICLE. CONSUMER WILL CONTACT DEALER IN THE NEAR FUTURE. *AK
JEEP LIBERTY ANTILOCK BRAKING SYSTEM INOPERATIVE. *AK
DEFECTIVE AIRBAGS ON 2 JEEP LIBERTY VEHICLES. BOTH 2002 MODELS. THE FIRST ACCIDENT WAS IN FEBRUARY OF 2002. BOTH ACCIDENTS WERE HEAD ON. AIRBAGS FAILED TO RELEASE ON BOTH OCCASIONS. COMPLAINTANT WAS WEARING SEAT BELT ON BOTH OCCASIONS.*AK
LATCH MECHANISM WAS DEFECTIVE AND WOULDN'T RELEASE FROM THE BASE. (NAR) *PH *CB
WHEN DRIVING AT ANY SPEED CONSUMER HEARD A KNOCKING NOISE COMING FROM OF FRONT. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THAT THE UPPER BALL JOINTS FAILED". *AK
BRAKE PADS WENT OUT AFTER 23,000 MILES. BRAKES DID NOT MAKE SQEAKING NOISE AS INDICATOR. METAL ON METAL SOUND WAS ONLY INDICATION. DAMAGED THE ROTORS AND WAS REPLACED. OTHER ROTORS WAS RESURFACED. $350 TO REPAIR. JEEP WILL NOT INCLUDE AS WARRANTY EVEN THOUGH FAULTY PARTS USED. THIS IS NOT SAFE. *AK
CHRYSLER HAD A RECALL ON THE BALL JOINT OF A JEEP LIBERTY. TODAY WHILE DRIVING MY CAR BEGAN MAKING A NOISE AND WAS DIFFICULT TO BRAKE AND STEER. I CALLED THE DEALER AND HE SAID BRING IT DOWN. I ASKED IF IT WAS SAFE TO DRIVE AS I EXPLAINED THE PROBLEM TO HIM. HE SAID HE COULD NOT TELL ME THAT BUT TO BRING IT RIGHT DOWN. I DID THEN I HAD TO HANG AROUND SINCE EVERYONE WAS AT LUNCH. WITHIN TWO MINUTES THEY TOLD ME IT WAS THE BALL JOINT AND CHRYSLER HAD PUT OUT A RECALL. I SAID I DID NOT GET NOTICE. THEY SAID IT WAS CHRYSLER RESPONSIBILITY. HOWEVER, THEY ALSO SAID THEY ONLY HAVE 20 NEW ONES AS THERE IS A SHORTAGE. WHEN I SEARCHED ON THE WEB TODAY THIS RECALL CAN CAUSE A PERSON TO LOSE CONTROL OF THEIR CAR. LUCKILY I DID NOT. BUT I BELIEVE CHRYSLER HAS A RESPONSIBILITY TO NOTIFY THE OWNERS IMMEDIATELY BEFORE THEY LOSE CONTROL OF THE CAR.
WHEN EXITING THE HIGHWAY SPEEDOMETER STOPPED OPERATING AND THE VEHICLE STALLED. VEHICLE WAS TAKEN TO THE DEALER, WHERE THE MECHANIC DETERMINED THAT SPEED SENSOR WAS THE CAUSE OF THE PROBLEM, AND REPLACED IT. *AK *MR
WHILE DRIVING AT 45-50 MPH CONSUMER NOTICED COOLING STEAM COMING FROM THE HOOD. CONSUMER WAS ABLE TO PULL OVER TO THE GAS STATION. VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THERE WAS AN OVER FLOW OF COOLING WHICH SPILLED INTO THE ENGINE. HOWEVER, PROBLEM STILL OCCURRED. CONSUMER TOOK THE VEHICLE TO A PRIVATE MECHANIC, WHO DETERMINED THAT HEAD GASKET NEEDED TO BE REPLACED. *AK
WHILE DRIVING 5 MPH LEFT FRONT TIRE COLLAPSED. CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THE LEFT UPPER BALL JOINT FAILED. *AK
VEHICLE WAS HAVING A PROBLEM WITH A NOISE IN THE FRONT END. THE OWNER HAD TAKEN THE VEHICLE TO THE DEALER ON 6 OCCASIONS. LATER, THE VEHICLE WAS RECALLED FOR BALL JOINT PROBLEMS DUE TO POOR WORKMANSHIP. THE FRONT DRIVER SIDE WHEEL SEPARATED FROM THE VEHICLE. PROVIDE FURTHER DETAILS. *JB
MY 2002 JEEP LIBERTY HAS HAD A VIBRATION SINCE 1400 MILES. IT NOW HAS 29,000 MILES AND THE SAME VIBRATION. I HAVE CONTACTED THE MANUFACTURER ABOUT THIS TWICE AND BEEN BACK TO THE DEALER NUMEROUS TIMES TO HAVE IT CHECKED. THE ORIGINAL COMPLAINT THAT I CONTACTED DAIMLER CHRYSLER WITH THEY GAVE ME A COMPLAINT NUMBER, AND TOLD ME THAT THERE TECHS WERE AWARE OF THIS PROBLEM, AND THEY WERE WORKING ON IT. I THEN CONTACTED THEM AGAIN THIS YEAR AND ASKED IF THEY HAD RESOLVED IT, AND THEY ACT AS IF THERE IS ONLY MY COMPLAINT, AND NO RESOLUTION.
I HAVE A 2002 JEEP LIBERTY WITH AUTOMATIC TRANSMISSION. WHEN SLOWING DOWN THE TRANSMISSION DOWNSHIFTS VERY HARD. WE HAVE TAKEN IT TO THE JEEP DEALER (JOHNY ROBERTS-ALTUS OK) AND THEY CANNOT FIND THE PROBLEM. I SEE THE 2003'S HAVE THIS PROBLEM NOTED BUT NOT THE 2002'S.*AK
ON JANUARY 14, 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING THE BALL JOINTS. DEALERSHIP DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIR. *AK
WHILE VEHICLE WAS PARKED WITH THE ENGINE ON FRONT AIR BAGS DEPLOYED INADVERTENTLY. THE CAUSE OF DEPLOYMENT HAD NOT BEEN DETERMINED. *AK *MR
I HAVE A POPPING NOISE IN THE FRONT END OF MY 2002 JEEP LIBERTY 4WD. I TOOK IT TO JEEP AND AFTER 2 DAYS THEY TOOK THE FRONT END APART AND PUT IT BACK TOGETHER AND THE PROBLEM GOT MUCH BETTER BUT NOT COMPLETELY GONE. IS THERE A RECALL ON THIS AND DO OTHER PEOPLE HAVE THIS PROBLEM. MY CAR HAS 55,000 MILES ON IT. *NM
MY 2002 JEEP LIBERTY LOST CONTROL & SMASHED TO THE GROUND, THE BALL JOINT SNAPPED AND THE AXLE FELL OUT/TIRE FELL OFF ON 2/4/04. I HAD NO WARNING OR ANY IDEA WHAT WAS HAPPENING? I WAS UNAWARE OF THE RECALL BECAUSE I NEVER RECEIVED A RECALL ABOUT IT FROM CHRYLSER. HOWEVER, I HAVE A LONG STORY TO FOLLOW THIS IN REGARDS TO HOW THEY HAVE HANDLED THIS, POORLY. MY JEEP IS STILL SITTING IN A SERVICE STATION PARKING LOT & I'M STILL DRIVING A RENTAL CAR BECAUSE THE COMPANY TOOK IT'S TIME IN CONTACTING ME APPROPRIATELY TO HANDLE THIS, AND THEN WHEN THEY HAVE CONTACTED ME, THEY ARE TRYING TO GET AWAY WITH DOING THE ABSOLUTE MINIMUM TO HELP ME OUT OF THIS PROBLEM AND IT IS COSTING ME A LOT OF MONEY IN RENTAL FEES & STORAGE FEES, AS WELL AS THE TOW FOR THE JEEP. THIS MATTER IS STILL UNRESOLVED AFTER REPEATED ATTEMPTS ASKING TO PLEASE HELP ME OUT. I FINALLY RECEIVED A RECALL NOTICE ON 2/18/04! IF THIS WAS DISCOVERED BACK IN 2003, WHY DID I JUST RECEIVE A NOTICE!?OF COURSE THE NOTICE GOT SENT TO ME 3 MONTHS AFTER IT WAS DISCOVERED ORIGINALLY AND NOW I'M STUCK WITH ALL THIS TROUBLE RELATED TO IT?? AFTER THEY PUT MYSELF & MY FAMILY IN HARMS WAY, THIS WAS NEGLIGENCE! CHRYSLER DOESN'T CARE ABOUT ITS CUSTOMERS, THEY JUST WANT TO GET OUT OF THE SITUATION DOING AS LITTLE AS THEY CAN. I'M STILL TRYING TO GET THEM TO HELP ME AS OF TODAY. I HAVEN'T HEARD FROM THEM AND I MOST RECENTLY FAXED THEM ON 3/11 & 3/15, ASKING THEM TO PLEASE SETTLE THIS FOR ME AND IT GOES BY EACH DAY FOR ME WITH MORE FEES AND
WHILE DRIVING AT HIGHWAY SPEEDS, THE SPEEDOMETER WOULD INTERMITTENTLY STOP FUNCTIONING. ALL OTHER ELECTRONICS SEEM TO STILL FUNCTION ALRIGHT.*AK
CONSUMER RECEIVED A RECALL LETTER CONCERNING LOWER BALL JOINTS. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO PERFORM RECALL REPAIRS. *AK
A JEEP LIBERTY WITH "SIDE IMPACT" AIR BAGS WAS IN A COLLISION. THE COLLISION WAS SERIOUS ENOUGH TO "TOTAL" THE CAR AND THE SIDE IMPACT AIRBAG DID NOT DEPLOY. AN INDEPENDENT INVESTIGATOR FOR "CHRYSLER" PERFORMED AN INSPECTION, CHRYSLER STATED TO MYSELF IN A LETTER TO ANSWER MY CONCERNS THAT THE AIR BAG WAS OPERATIONAL. HOWEVER, WHEN MY BODY SHOP GUY HAD TO TEAR DOWN THE CAR FURTHER FOR INSURANCE PURPOSES HE NOTICED THAT IT WASN'T EVEN ATTACHED.*AK
CONSUMER RECEIVED TWO RECALL NOTICES. 1. NHTSA RECALL# 01V373000 CONCERNING AIR BAG FAILURE IN DECEMBER 2003. CONSUMER CONTACTED THE DEALER, WHO INFORMED THE CONSUMER THE PARTS WERE NOT AVAILABLE. THE DEALER WAS SUPPOSED TO CONTACT THE CONSUMER WHEN THE PARTS BECAME AVAILABLE. 2. NHTSA RECALL 03V460000 SUBJECT CONCERNING LOWER CONTROL ARM BALL JOINT FAILURE ON 3/2/2004. CONSUMER CONTACTED THE SAME DEALER, WHO DID NOT HAVE THE PARTS. NO REASON WAS GIVEN AS TO WHY THE PARTS WERE NOT AVAILABLE. *AK
2002 JEEP LIBERTY IS INHERENTLY UNSTABLE. AT ALMOST ANY SPEED, THE REAR END OF THIS VEHICLE TENDS TO "SPIN OUT" RESULTING IN LOST OF CONTROL. RECENTLY, THIS OCCURRED AS MY WIFE WAS DRIVING THIS VEHICLE. AS A RESULT, SHE LOST CONTROL OF THE VEHICLE, STRUCK A GUIDE RAIL, AND ROLLED THE VEHICLE TWICE. *JB
CONSUMER RECEIVED NHTSA RECALL LETTER 03V460000 REGARDING LOWER CONTROL ARM BALL JOINTS, DEALERSHIP STILL DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. *AK
PARKING BRAKE WAS TOO HARD TO SET. ATTEMPTS MADE BY DEALER TO REMEDY THE PROBLEM BUT WERE NOT SUCCESSFUL. *LA CONSUMER BELIEVED THIS WAS SAFETY ISSUE AND THERE SHOULD'VE BEEN A WARNING IN THE OWNER'S MANUAL. *PH
HELLO, I PURCHASED THIS GREAT SUV IN SEPT 2003. SO FAR HAVE HAD TO BRING IT INTO DEALER 7 TIMES FOR ELECTRICAL SYSTEM (WIRING) REPAIRS. THEY COULD NOT GET REMOTE ENTRY TO WORK , SO THEY ORDERED A PART, THEN STILL WOULD NOT WORK SO ORDERED A NEW COMPUTER. THEN IN A FEW DAYS, THE DRIVER'S DOOR LOCK STOPPED WORKING, SO BROUGHT IT IN. THEY HAD TO ORDER ANOTHER PART, SO HAD TO COME IN 2X FOR THAT ONE TOO. THEN THE RIGHT REAR WINDOW WOULD NOT WORK, SO THEY REPLACED THE REGULATOR. NOW LIGHTS ON INDICATORWHEN THE DOOR IS OPEN IS NOT WORKING AND NEITHER IS THE AUTOLOCK FEATURE AFTER THE CAR IS DRIVING FOR A FEW MINUTES, SO HAVE TO VISIT THEM AGAIN. DEALER TOLD ME THAT WIRING HAD SOME RUST IN IT DUE EITHER TO FACTORY CARELESSNESS (WIRING HARNESS LEFT OUT IN WEATHER) OR FLOOD IN VEHICLE. THERE IS NO RECORD FROM CARFAX OF FLOOD TO THIS VEHICLE. DEALER SAID MAY NEED TO REPLACE ENTIRE WIRING HARNESS (2-3 DAYS IN SHOP) WHICH IS OK WITH ME IF IT WILL FIX PROBLEMS. HE SAID HE CAN'T DO IT UNLESS IT STARTS ACTING UP. AFRAID WHEN IT WILL START ACTING UP WILL BE WHEN WARRANTY EXPIRES. WOULD LIKE SERVICE DEALER (COURTESY CHRYSLER/JEEP OF CASSELBERY, FL) TO REPLACE WIRING HARNESS BEFORE SOMETHING ELSE HAPPENS. THEY HAVE BEEN REALLY GREAT EVERY TIME I'VE BROUGHT IT IN. I UNDERSTAND THEY CAN'T REPLACE THE WIRING HARNESS WITHOUT A SYMPTOM, BUT THERE HAVE BEEN LOTS OF SYMPTOMS AT THIS POINT. THANKS FOR YOUR TIME, SUSAN ATHERTON. *AK
DEALERSHIP DID NOT HAVE THE PART TO PERFORM UPPER BALL JOINT RECALL 03V460000 REPAIRS, AND DIDN'T KNOW WHEN THEY WILL BE RECEIVING THE PART.*AK
WHILE MY DEALER WAS TEST DRIVING MY JEEP LIBERTY THE DASH WENT DEAD. THIS HAD NOT HAPPENED BEFORE. I DID HAVE A MULTI-FUNCTION ARM REPLACED LAST YEAR BECAUSE THE DASHBOARD LIGHTS WERE FLICKERING AND NO PROBLEMS SINCE THEN. THE TRUCK HAS ALSO PULLED TO THE RIGHT SINCE I BOUGHT IT. THE DEALER PERFORMED MULTIPLE ALIGNMENTS AT THAT TIME AND IT IS STILL NOT FIXED.
I HAVE A 2002 JEEP LIBERTY LIMITED. I BOUGHT IT BRAND NEW. THE FIRST WINTER I HAD IT THE FRONT END STARTED TO SLIDE IN A LIGHT DUSTING OF SNOW. I HAD A MORE AGGRESSIVE TIRSE PUT ON IN THE SPRING THINKING THIS WOULD SOLVE THE PROBLEM, IT DIDN'T. JEEP SAYS IT IS NORMAL FOR THE FRONT OF THE VEHICLE TO SLIDE WITHOUT ANTI LOCK BRAKES. THERE IS NO CONTROL WHEN YOUR HEADING FOR A TREE. WHEN I BOUGHT THIS JEEP, I WAS NOT MADE AWARE THAT IT WOULD SLIDE BECAUSE IT DIDNT HAVE ANTI LOCK BRAKES. WHY DID I PAY EXTRA FOR A LIMITED LIBERTY WITHOUT ANTILOCK BRAKES? MY DAUGHTERS AND MY SAFTEY ARE MORE IMPORTANT THAN A CD AND CASSETTE PLAYER. UPGRADING FROM A FRONT WHEEL DRIVE TO A 4 WHEEL DRIVE LIMITED LIBERTY IS A BIG DISAPPOINTMENT. *JB
WHILE DRIVING, THE VEHICLE SUDDENLY ACCELERATED. THE DRIVER WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE. THIS CAUSED THE DRIVER TO HIT ANOTHER VEHICLE ON THE DRIVERS SIDE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER WAS NOT HURT. THE DRIVER HAD THE VEHICLE TOWED TO THE DEALER FOR ANALYSIS. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *JB
RECALL 03V460000 CONCERNING LOWER CONTROL ARM BALL JOINTS. CONSUMER RECEIVED THE NOTICE AND MADE AN APPOINTMENT WITH A DEALERSHIP. UPON ARRIVAL, THE DEALER REFUSED TO PERFORM THE REPAIRS. NO REASON WAS GIVEN.*AK
CONSUMER STATES THAT WHEN WAS HIT IN THE FRONT CENTER OF THE VEHICLE AIR BAGS DID NOT DEPLOY, CAUSING MINOR INJURIES TO THE CONSUMER. *AK THE VEHICLE WASN'T ABLE TO BE STOPPED AND WAS STRUCK ON THE PASSENGER'S SIDE, THEN STRUCK IN THE BACK. ALL THREE VEHICLE'S IN THE ACCIDENT WERE A TOTAL LOSS. *SC
WHILE DRIVING AT 40 MPH THERE WAS A VIBRATION IN THE STEERING COLUMN. THE CONSUMER BELIEVED IT WAS RELATED TO RECALL 03V460000 CONCERNING THE LOWER CONTROL ARM LOWER BALL JOINT FAILURE. *AK *SC *JB
WHILE DRIVING ON DAMP ROADS THE BRAKES FAILED TO STOP THE VEHICLE WHICH RESULTED IN EXTENDED STOPPING DISTANCE. THIS PROBLEM HAS ALMOST CAUSED SEVERAL REAR END COLLISIONS. *AK *NM
THE CONSUMER RECEIVED A RECALL LETTER NHTSA#03V460000. THE DEALER REPLACED THE FRONT CONTROL ARM AND BALL JOINTS. HOWEVER, THE DEALER INDICATED THE CONSUMER HAD TO PAY $100.00 FOR A FRONT END ALIGNMENT. *JB
AT THE END OF THE 2001 I BOUGHT A 2002 JEEP LIBERTY SPORT WITH SERVICE CONTRACT. MINOR PROBLEM HAVE OCCURRED IN THE FIRST YEAR. IN THE 16TH MONTH OF OWNERSHIP THE VEHICLE ENGINE FAILED WHILE I WAS MAKING A TRIP TO LAS VEGAS, NEVADA. MY FAMILY AND I ALMOST GOT INTO AN ACCIDENT BECAUSE WHILE THE CAR WAS IN MOTION IT SUDDENLY STOPPED IN THE MIDDLE OF THE ROAD. I CALLED CHRYSLER AND HAD IT TOWED TO TOBIN JEEP IN LAS VEGAS, NEVADA. THE DEALER INDICATED THAT THE ENGINE HAD FAILED AND THEY NEED TO REPLACE THE BOTTOM HALF OF THE ENGINE. CHRYSLER PROMISED THAT THE NEW ENGINE WOULD ARRIVE BY MAY 5, 2003 SINCE THE VEHICLE WAS TOWED ON APRIL 30, 2003. I DECIDED TO BUY A MAX CARE BECAUSE I PLANNED ON KEEPING THIS CAR FOR A LONG TIME. TOBIN THE DEALERSHIP DID LOAN ME A CAR WHILE I WAS DRIVING IT IN NEVADA. I WAS NOT ALLOWED TO DRIVE IT BACK TO CALIFORNIA WHERE MY JOB AND MY RESIDENCE ARE. IT WAS EXTREMELY INCONVENIENT FOR ME BECAUSE HAVE TO TAKE THE GREYHOUND BUS BACK TO CALIFORNIA OR LOOSE MY JOB. CHRYSLER HAS GIVEN ME $30.00 A DAY FOR MAXIMUM OF FIVE DAYS CHARGED TO MY CREDIT CARD AND CHRYSLER PROMISED TO REIMBURSE. I NOW USE PUBLIC TRANSPORTATION. I?VE BEEN LATE FOR WORK THE LAST 3 WEEKS AND I?M STARTING TO HAVE TROUBLE WITH MY BOSS. ON MAY 28,2003 AT 9:00 PM I CALLED TOBIN JEEP THE DEALER INDICATED THAT THE VEHICLE IN DONE AND IT JUST NEEDED TO BE TEST DRIVEN. THE NEXT DAY THE MAY 29,2003 I WAS GETTING READY TO TAKE GREYHOUND BUS AFTER WORK AT 11:00 P.M. BACK TO NEVADA TO PICK UP MY JE
WHILE DRIVING IN CLEAR WEATHER AT 50 MPH, THE FRONT PASSENGER TIRE SEPARATED FROM THE AXLE, ACCORDING TO THE INSURANCE REPRESENTATIVE. *AK. A LITTLE AFTER THE ACCIDENT HAD OCCURRED THERE WAS A RECALL ISSUED ON THE 2002 JEEP LIBERTY'S BY CHRYSLER, SO THE DEALERS WILL NOW REPLACE THE DEFECTIVE FRONT LOWER BALL JOINTS AND WITH MODIFIED ASSEMBLIES. *CB THE WHEEL ASSEMBLY AT THE BALL JOINT BROKE, WHICH CAUSED THE TIRE ASSEMBLY TO COME OFF. *CB THE VEHICLE FLIPPED OVER TWICE AND CONSEQUENTLY THE CONSUMER SUFFERED INJURIES. *JB
2002 JEEP LIBERTY -- PLUGS FOUL MONTHLY. NO POWER. ACTS LIKE IT'S RUNNING ON 3 CYLINDERS. AUTOWORLD SOUTH GLENS FALLS DEALER WOULD ONLY REPLACE PLUGS, TOLD BY THEM THAT CHRYSLER WOULD NOT REIMBURSE THEM FOR TRYING TO FIND OUT WHAT WAS WRONG. DEALER REFUSED TO RETURN PHONE CALLS. CAR RUNS LIKE AN OLD LEMON. NOW NEW DEALERSHIP IS GOING TO REPLACE SPARK PLUGS AND WIRES. IT WILL PROBABLY STILL RUN LIKE A COVERED WAGON. *LA
WHILE DRIVING THROTTLE STUCK, CAUSING THE VEHICLE TO ACCELERATE WITHOUT WARNING. AS A RESULT, VEHICLE COLLIDED INTO TWO OTHER VEHICLES. NO REPORT OF AIR BAG DEPLOYMENT. *AK
VEHICLE KICKS WHEN DOWNSHIFTING FROM 3RD TO 2ND OR 2ND TO 1ST GEAR. ALMOST REAR-ENDED A VEHICLE DUE TO DEFECT. CAR HAS BEEN IN SHOP REPEATEDLY FOR THIS ISSUE AND NO DEALERSHIP CAN FIX IT. TRANSMISSION HAS BEEN REPLACED. COMPUTER HAS BEEN RESET AND SENSORS HAVE FAILED 3 TIMES AND REPLACED. VEHICLE LEFT US STRANDED. *LA
VEHICLE PULLS TO THE RIGHT. HAS BEEN TAKEN IN FOR REPAIR REPEATEDLY. ALL DEALERSHIP DOES IS REALIGN BUT DOES NOT LOOK INTO WHY THIS KEEPS HAPPENING. *LA
WHEN TURNING LEFT OR RIGHT STEERING WHEEL GETS VERY STIFF. THE DEALER HAS BEEN CONTACTED, AND THERE IS A RECALL ON THE BALL JOINTS. *AK
DRIVERS SEATBELT LATCH BROKEN. *AK
VEHICLE CONTINUOUSLY PULLED TO THE RIGHT. THE PROBLEM WAS MORE NOTICEABLE WHEN VEHICLE WAS DRIVEN AT HIGHWAY SPEEDS. CONSUMER RECEIVED RECALL O3V460000 CONCERNING UPPER CONTROL ARM FAILURE, BUT THE DEALERSHIP WAS UNABLE TO PERFORM REPAIRS DUE TO THE PARTS BEING ON A NATIONWIDE BACK ORDER. *AK
WHILE DRIVING 30 MPH LOWER BALL JOINTS BROKE, CAUSING THE STEERING TO FAIL. AS A RESULT, DRIVER LOST CONTROL AND COLLIDED WITH ONCOMING TRAFFIC. NO REPORT OF AIR BAG DEPLOYMENT. AS A RESULT, DRIVER SUSTAINED SEVERE NECK AND BACK INJURIES. *AK PHONE CALL UPDATE (OCT 5, 05): THE COMPLAINANT IS NO LONGER LIVING THERE.
ONGOING WHEEL ALIGNMENT PROBLEMS WITH 2002 JEEP LIBERTY. VECHICLE PULLS TO THE RIGHT, SO VEHICLE IS MISALIGNED TO PULL LEFT TO COMPENSATE FOR VECHICLE PULLING TO THE RIGHT. I HAD THE JEEP IN 3 TIMES IN A ONE YEAR PERIOD AND STILL PULLS TO THE SIDE. I BELIEVE THAT THIS IS A SERIOUS ENOUGH PROBLEM TO CAUSE AN ONGOING SAFETY ISSUE AND AN ONGOING REPAIR BILL FOR ME. *AK
INTERMITTENT PROBLEM WITH MY 2002 JEEP LIBERTY TURN SIGNALS. IT HAPPENED OVER SIX MONTHS AGO AND RECENTLY HAS HAPPENED OVER 3 DIFFERENT DAYS. WHEN I HAVE MY HEADLIGHTS ON AND USE MY LEFT OR RIGHT SIGNAL ALL THE EXTERIOR TURN SIGNALS FLASH AND THE 3 BRAKE LIGHT FLASHES AT OPPOSITE BEAT FROM THE TURN SIGNALS. WHEN LEFT SWITCH IS ENGAGED THE RIGHT FLASHING IS DIMMER BUT STILL PRESENT FRONT AND REAR. WHEN THE RIGHT SWITCH IS ENGAGED THE LEFT FLASHING IS DIMMER BUT STILL PRESENT FRONT AND REAR. HERE'S THE REAL KICKER .. WHEN I HIT THE BRAKES THE 3 BRAKE LIGHT COMES ON BUT THE LEFT AND RIGHT BRAKE LIGHT DIM TO ALMOST OFF AND THE LEFT AND RIGHT REAR TURN SIGNAL INDICATORS ARE ON FULL! I THOUGHT IT WAS A FLUKE WHEN IT HAPPENED SO MANY MONTHS AGO AND WENT AWAY QUICKLY. BUT THIS IS A SERIOUS SAFETY ISSUE THAT OTHER DRIVERS MIGHT NOT GET OUT TO CHECK. THE ONLY WAY TO KNOW THIS IS HAPPENING IS THE DASHBOARD TURN SIGNAL INDICATORS COME ON FAINTLY WHEN THIS OCCURS. THESE PROBLEMS DO NOT APPEAR TO OCCUR WHEN THE HEADLIGHTS ARE OFF. I HAVE HAD ALL WORK DONE BY MY DEALER IN PORTSMOUTH NH. THEY HAVE DONE NO WORK ON THE VEHICLE THAT SHOULD HAVE AFFECTED THESE COMPONENTS. THEY REFUSE TO CONNECT ME WITH THE REGIONAL MANAGER ABOUT THIS AND ONE OTHER LESSER ISSUE INVOLVING THE INTERIOR HEAT CONTROL SWITCH.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Jeep Liberty → · Every Liberty year → · How the figures are calculated →