Page 31 of 37 · complaints 1,501–1,550 of 1,808

2002 Jeep Liberty complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Steering
Filed Jan 24, 200530,500 milesMI

I JUST PURCHASED A 2002 JEEP LIBERTY WITH 30,200 MILES STILL UNDER MANUFACTURER WARRANTY ON JANUARY 14, 2005. ON JANUARY 22, 2005 I WAS PULLING IN A PARKING LOT AND MY CONTROL ARM BROKE. I FOUND A OPEN CAMPAIGN ON THE VEHICLE ID 03V460000. I BELIEVE THAT BEFORE A DEALERSHIP CAN PUT A VEHICLE ON THEIR LOT TO SELL THEY ARE SUPPOSE TO CHECK FOR OPEN CAMPAIGNS. COULD SOMEONE PLEASE ADVISE ME ON WHAT SHOULD BE DONE. *NM

Air Bags › FrontalCrash1 injured
Filed Jan 19, 2005DC

2002 JEEP LIBERTY PASSENGER AIR BAG DEPLOYED DURING THE ACCIDENT BUT THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY.***NO ANSWER REQUIRED***. *MR THE MANUFACTURER DENIED THE CONSUMERS CLAIM STATING THERE WAS NOT ENOUGH FORCE WITH THE MAIN STRUCTURE OF THE VEHICLE. *JB

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Jan 12, 200558,147 milesID

I WAS DRIVING DOWN THE FREEWAY AT 75 WHEN I STARTED HEARING A LOUD GRINDING NOISE. I GOT OFF THE FREEWAY AND MADE IT HOME . AS SOON AS I TURNED THE LAST CORNER THE STEERING LOCKED TO THE LEFT AND MADE A HUGE GRINDING NOISE THIS TIME. I STOPPED IN FRONT OF THE HOUSE, AND WHEN I GOT OUT THERE WAS STEERING FLUID EVERYWHERE! I PULLED THE BELT OFF, AND THE PULLEY WAS EXTREMELY EASY TO MOVE ALL AROUND. I HAVE FOUND THAT MANY MORE PEOPLE THAN JUST ME HAVE ALSO HAD THIS PROBLEM AND IF IT WERE TO HAVE HAPPENED ON THE FREEWAY I COULD HAVE EASILY CRASHED AT 75! I CALLED CHRYSLER AND THEY TOLD ME "THEY WON'T DO ANYTHING BECUASE ITS NOT A SAFTEY PROBLEM, AND I AM THE 3RD OWNER OF THE VEHICLE" HOW THAT HAS ANYTHING TO DO WITH IT I DONT KNOW. I HAVE TO SPECIAL ORDER THE PART FROM JEEP BECAUSE NOBODY CARRYS IT. I WILL FIX IT MYSELF ONCE THE PART COMES IN AND REFUSE TO PAY $400 FOR SOMETHING THEY(JEEP) SHOULD REPLACE FOR FREE. THEY WILL NOT RECIEVE AND BUSINESS FROM ME. THEY ARE EXTREMLY LUCKY NO ONE WAS INJURED AND THERE ISNT A LAWSUIT AGAINST THEM.*AK

Power Train › Automatic Transmission
Filed Dec 22, 200432,000 milesIN

WHILE DRIVING, THE VEHICLE FELT AS IF IT WAS IN NEUTRAL. UPON GETTING UP TO 25 MILES PER HOUR, THE CONSUMER STATED WHEN SHE PLACED THE VEHICLE IN SECOND GEAR SHE WAS ABLE TO GO A LITTLE FASTER. THE VEHICLE HAS 32000 MILES ON IT. CONSUMER CONTACTED THE DEALER AND THE MANUFACTURER HOWEVER, THEY ARE NOT WILLING TO HELP. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB....*AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 21, 20045,800 milesOH

WHILE BACKING OUT OF A PARKING SPACE AT 5 MPH LOWER DRIVER'S SIDE BALL JOINT BROKE, AND THE VEHICLE WENT DOWN. VEHICLE WAS TOWED, AND SERVICED ON THE RECALLED BALL JOINT AT 5,800 MILES. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Dec 21, 200422,000 milesMS

BRAKE ROTORS WARPED AT 22000 MILES, EVERE SHIMMY WHEN BRAKING ABOVE 60 MPH. HAD ROTORS RESURFACED, ROTORS ARE WARPED AGAIN AT 45000 MILES.*AK

Seat Belts › Front › Buckle Assembly
Filed Dec 15, 200485,000 milesTX

DRIVERS SEAT SAFETY BELT DOES NOT LATCH. THE LATCHING MECHANISM IS STUCK IN THE CLOSE MODE. I CANNOT FASTEN MY SEAT BELT ANYMORE. ALSO NOTICE A MONTH AGO, THAT THE BELT WHEN LATCHED WAS SLIGHTLY STICKING. NOW DOES NOT WORK AT ALL.*AK

Equipment › Recreational Vehicle/Trailer3 injured
Filed Dec 10, 2004PA

1. REPEATED RETURNS TO THE DEALER TO CORRECT A NOISE IN THE SUSPENSION. . WHILE DRIVING THE BALL JOINT SEPARATED CAUSING THE FRON WHEEL TO FALL OFF AND VEHICLE TO CRASH TO THE GROUND AND SKID TO A STOP.*AK 3. VEHICLE HAS NOT BEEN REPAIRED. DAMIER CHRYSLER AND IT'S DEALERSHIP WILL NOT ACCEPT RESPONSIBILTY FOR FAILURE AND AS OF CURRENT DATE IS SITTING AT DEALERSHIP LOT AWAITING OUTCOME OF LAWSUIT.

Electrical System › Wiring › Interior/Under Dash
Filed Dec 1, 2004IN

MAJOR ELECTRICAL PROBLEMS....DASH WENT DEAD, WIPERS DEAD, POWER DOOR LOCKS DEAD, TAIL GATE LATCH RELEASED, NO HEADLIGHTS, NO SPEEDOMETER, ALL SHUT OFF WHILE DRIVING IN THE RAIN AT NIGHT AT 65 MPH.*AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Nov 28, 2004OH

LEFT UPPER BALL JOINT FAILED. THIS WAS THE SAME SIDE THAT WAS SHOWING DAMAGE DUE TO O3V460000, LOWER BALL JOINT FAILURE.*AK

Tires
Filed Nov 15, 20046,000 milesMO

GOODYEAR TIRE/ P215/ 75R16 DOT#M6Y4EYER1702. OWNER FEELS THAT DRIVING IN THE RAIN IS TOO SCARY. THE VEHICLE STARTED TO HYDROPLANE WHEN DRIVING 10 MPH OR GREATER. *JB (RECURRENT PROBLEM) THE TIRES WERE NOT WIDE OR DEEP ENOUGH ACCORDING TO THE TECHNICIAN. THERE WAS A COMPLETE LOSS OF TRACTION WHEN STARTING FROM A COMPLETE STOP ON ANY AMOUNT OF WATER AND CANNOT SAFELY TURN ON WATER. *SC

Suspension › Front › Control Arm › Lower Ball Joint
Filed Nov 15, 200427,790 milesPA

DRIVING 25 MPH, THE FRONT LOWER BALL JOINTS FAILED CAUSING THE FRONT END TO DROP ONTO THE FRONT WHEELS. THE VEHICLE WAS TOWED. *JB THE PASSENGER'S SIDE LOWER BALL JOINT FAILED CAUSING THE FRONT END TO DROP ONTO THE PASSENENGER'S SIDE FRONT WHEEL. THE SEAT BELT DID NOT RETRACT. *SC

Power Train › Automatic Transmission
Filed Nov 15, 200431,000 milesVA

CONSUMER STATED TRANSMISSION SLIPPED. AS A RESULT, VEHICLE HESITATED IN ONCOMING TRAFFIC. *AK

Air Bags › FrontalCrash1 injured
Filed Nov 8, 200439,000 milesGA

A TRACTOR TRAILER REAR ENDED THE CONSUMER'S VEHICLE WHILE DRIVING AT 65 MPH. UPON IMPACT, THE VEHICLE WAS PUSHED INTO ANOTHER VEHICLE TWICE. UPON IMPACT, NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED NECK, BACK, SPINE AND HIP INJURIES. TWO YEARS PRIOR TO THIS ACCIDENT, AIR BAG RECALL 01V373000 REPAIRS WERE PERFORMED. THE RECALL REMEDY FAILED.*AK *NM *JB

Air Bags › FrontalCrash
Filed Nov 8, 200450,000 milesAL

WHILE DRIVING 45 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. UPON IMPACT, DUAL AIR BAGS DID NOT DEPLOY . NO MAJOR INJURIES REPORTED. AS A RESULT THE VEHICLE WAS TOTALED. *AK

Suspension › Rear › Springs › Coil Springs
Filed Oct 29, 2004OH

WHILE DRIVING AT ANY SPEED CONSUMER HEARD A LOUD NOISE COMING FROM THE REAR AND VEHICLE VIBRATED. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE REAR COIL SPRINGS NEEDED TO BE REPLACED DUE TO WORN OUT PARTS. *AK THE BRAKES MADE NOISE WHEN APPLIED. THE BLOWER MOTOR FOR THE HEAT FAILED AND THE A/C WAS INOPERATIVE. *NM

Suspension › Front › Control Arm › Lower Ball Joint
Filed Oct 21, 2004FL

WHILE DRIVING. THE LOWER BALL JOINT COMPLETELY FAILED. THE CONSUMER TOOK THE VEHICLE TO BE REPAIRED. HOWEVER, THIS IS THE SECOND TIME THE BALL JOINT HAS BEEN REPLACED WITHIN 1800 MILES. THE FIRST TIME IT WAS DONE THROUGH A RECALL. THE CONSUMER BOUGHT THE VEHICLE USED. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB

Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings
Filed Oct 12, 200428,000 milesMD

CHECK ENGINE LIGHT WAS TRIPPED BY A SIGNIFICANT FUEL LEAK. NOT OBVIOUS ORIGIN - REQUIRED SIGNIFICANT DIAGNOSTICS TO LOCATE SOURCE. A SIGNIFICANT SAFETY ISSUE AND PRODUCT DEFECT. *NM

Suspension › Front › Wheel Bearing
Filed Oct 7, 200455,200 milesPA

WHILE DRIVING 25 MPH FRONT END BEGAN TO PRODUCE A LOUD KNOCKING NOISE. DEALER STATED THE FRONT DRIVER SIDE WHEEL BEARING SEPARATED FROM THE AXLE. *AK

Electrical System › 12v/24v/48v Battery
Filed Oct 6, 200440,000 milesGA

THE CONSUMER WAS UNABLE TO START THE VEHICLE. THE CONSUMER LIFTED UP THE HOOD AND NOTICED THAT THE BATTERY ACID WAS LEAKING FROM THE BATTERY. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THE MECHANIC DETERMINED THAT THE BATTERY NEEDED TO BE REPLACED. *AK *JB

Power Train › Automatic Transmission
Filed Sep 30, 200439,150 milesTX

FIRST OF ALL, I ONLY HAVE 39,100 MILES ON MY JEEP LIBERTY. HAVING SAID THAT, ON THE DATE LISTED BELOW IT WAS FOUND THAT MY JEEP HAD A FAULTY VALVE SPRING IN THE 2ND CYLINDER. COST ME QUITE A BIT OF MONEY TO REPAIR. HOW IN THE WORLD DOES THIS HAPPEN TO A BRAND NEW CAR WITH ONLY A LITTLE OVER 39,000 MILES ON IT? SOUND LIKE FAULTY PARTS TO ME.*AK

Steering › Hydraulic Power Assist › Pump
Filed Sep 21, 200446,000 milesCO

WHILE DRIVING ON THE HIGHWAY, I PULLED ONTO AN EXIT RAMP GOING APPROXIMATELY 45 MPH ENTERING THE SECOND TURN OF THE EXIT RAMP, THE POWER STEERING FAILED, INHIBITING THE CAR STEERING DRAMATICALLY. WAS LUCKY NOT TO LOOSE TOTAL CONTROL OF THE VEHICLE.*AK

Suspension
Filed Sep 21, 2004NY

CONSUMER HAS HAD TO REPLACE SHOCKS, DRIVE SHAFT, BRAKES AND ALL FOUR TIRES SINCE PURCHASE. THE TIRES WERE WORN AND THE NOISY WERE STRUTS, A CONSTANT THUMPING SOUND WAS HEARD WHEN THE VEHICLE WAS IN MOTION, CREAKING NOISE WERE COMING FROM THE FRONT OF THE VEHICLE WHEN GOING OVER BUMPS DUE TO THE FRONT SWAY BAR BUSHINGS, THE REGULATOR ON THE PASSENGER DOOR WAS NOISY, THE HANDLE ON THE PASSENGER DOOR WAS LOOSE, GRINDING NOISE ON THE FRONT PASSENGER SIDE, THE PASSENGER FRONT DOOR'S WEATHER STRIP WAS COMING OFF, LOUD NOISE COMING FROM THE REAR DIFFERENTIAL BEARINGS, EXCESSIVE PLAY IN THE FRONT TIE ENDS, WATER UNDER THE DRIVER'S SIDE CARPET, RATTLING IN THE SPEAKER ON THE PASSENGER SIDE, WHEN IN 4TH HIGH AND 4TH LOW, THE VEHICLE FELT AS IF IT WERE IN NEUTRAL, THE CIGARETTE LIGHTER WAS INOPERATIVE, THE WAS A SQUEAK IN THE STEERING WHEEL WHEN TURNING, THE ENGINE IDLED LOUD, THE VEHICLE WOULD JUMP WHEN SHIFTING INTO GEAR, THERE WAS A DELAY WHEN BRAKING, THE AXLE BOOT WAS LEAKING. *SC

Electrical System › Ignition › Switch
Filed Sep 15, 200459,000 milesOH

THE KEY BECAME STUCK IN THE IGNITION. THE KEY SOMETIMES HAS TO BE LEFT IN THE VEHICLE. *JB

Suspension › Front › Control Arm › Lower Ball Joint
Filed Sep 14, 2004NY

LOWER ALL JOINT RECALL IN JAN.04. SEPT 04 I HAVE IT IN THE SHOP AGAIN FOR BALL JOINT PROBLEM.ALSO HAD THE A/C TENSIONER FIXED TWICE.THIS IS AN 02 JEEP LIBERTY SPORT.

Tires › Tread/Belt
Filed Aug 26, 2004PA

WHILE THE VEHICLE WAS PARKED CONSUMER NOTICED STRESS MARKS AND THINNER TREADS LOCATED ON THE INNER AND OUTER SIDES OF THE TIRES. CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Aug 18, 200421,000 milesMA

PREMATURE FAILURE OF FRONT BREAK ROTORS. *JB

Suspension › Front › Control Arm › Lower Ball Joint
Filed Aug 12, 200453,000 milesCT

THE BALL JOINT AXLE BROKE AS THE CONSUMER EXITED THE VEHICLE. AS A RESULT THE LEFT FRONT TIRE CAME OFF OF THE TRUCK. THE VEHICLE WAS TOWED TO A LOCAL SHOP WHO ADVISED THE CONSUMER THAT THERE WAS A RECALL. *NM THIS OCCURRED WHILE THE CONSUMER WAS PULLING INTO A PARKING STALL. *SC *JB

Service Brakes, Hydraulic
Filed Aug 12, 200425,920 milesNC

CONSUMER WAS DRIVING AFTER HAVING THE BALL JOINTS REPAIRED ON A RECALL. WHILE DRIVING HOME CONSUMER WAS WITHOUT BRAKES, SHE WAS ABLE TO STOP THE VEHICLE WITHOUT INCIDENT. VEHICLE WAS TOWED BACK TO THE DEALER, AND MECHANIC DETERMINED THAT THE BRAKE FLUID LEAKED OUT AND THE BRAKE CALIPER JOINT HAD WORKED ITSELF LOOSE. VEHICLE WAS REPAIRED. *AK *NM

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jul 30, 2004MD

AFTER MAKING AN APPOINTMENT TO HAVE THE LOWER BALL JOINT RECALL 03V460000 REPAIRS PERFORMED CONSUMER WAS INFORMED THAT THE PARTS WEREN'T AVAILABLE, AND THEY WERE ON BACK ORDER.*AK THE REPAIR DATE HAS NOT BEEN RESCHEDULED. *NM

Suspension › Front › Control Arm › Lower Ball JointCrash
Filed Jul 28, 2004MA

WHILE DRIVING AT 30 MPH THE STEERING SUDDENLY PULLED TO THE RIGHT WHICH RESULTED IN A CRASH. *MR AFTER THE REPLACEMENT OF THE DAMAGED RIGHT WHEEL, THE DRIVER HARDLY MANAGED TO DRIVE THE VEHICLE HOME. SC THE CONSUMER BELIEVED THE ACCIDENT RESULTED IN THE FAILURE OF THE LOWER BALL JOINTS IN WHICH CURRENTLY THERE IS A RECALL ON. RECALL# 03V460000. *JB

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jul 28, 2004PA

STRUCTURAL FAILURE ON 2002 JEEP LIBERTY. *MR THE CONSUMER WAS ABLE TO AVOID A COLLISION. THE LOWER BALL JOINT HAD COME APART DROPPING TO THE ROADWAY AND DROPPING THE VEHICLES BODY OF THE FRONT WHEEL. THE VEHICLE CAREENED OF CONTROL ACROSS BOTH LANES TWICE BEFORE COMING TO A HALT ON THE BERM. THE CONSUMER HAD PREVIOUSLY COMPLAINED ABOUT STIFF STEERING, THERE WERE ALSO NOISES IN THE FRONT END. THE SERVICE DEALER SUGGESTED THAT NOTHING WAS WRONG WITH THE VEHICLE. *SC *JB

Tires
Filed Jul 26, 200423,393 milesNY

AFTER THE DEALERSHIP REPLACED THE DRIVER SIDE LOWER BALL JOINTS FOR RECALL 03V460000 THE VEHICLE'S ALIGNMENT WAS OFF, AND THE FRONT END SHOOK AND PULLED TO THE RIGHT WHEN SPEED REACHED AND EXCEEDED 50 MPH. ALSO, FRONT TIRES NEEDS TO BE REPLACED BECAUSE THEY WERE CROPPING. *AK PRIOR TO REPAIR, VEHICLE WAS OPERATING FINE. DEALER REFUSED REALIGNMENT OF THE VEHICLE, PER REQUEST OF THE CONSUMER, BECAUSE IT WAS NOT COVERED UNDER THE SCOPE OF THE RECALL. ALSO, ALL FOUR TRIES WERE REPLACED AT 8,000 MILES ON VEHICLE. *LA

Power Train › Automatic Transmission › Gear Position Indication (prndl)Fire
Filed Jul 25, 200426,000 milesMI

I WAS TOWING A 2002 JEEP LIBERTY USING THE BLUE OX TOW SYSTEM. I FOLLOWED THE MANUFACTURERS DIRECTIONS AND PUT THE CAR IN NEUTRAL. THE JEEP ENGINE CAUGHT FIRE AND TOTALED THE CAR. MY INSURANCE COMPANY ADJUSTERS SAID THE JEEP WAS IN 4-WHEEL DRIVE CAUSING THE TRANSMISSION TO OVERHEAT, LEAK TRANSMISSION FLUID, AND START THE FIRE. FIRST OF ALL, GETTING THE JEEP IN 4-WHEEL DRIVE REQUIRES SOME EFFORT TO ENGAGE, SO I WOULD HAVE NOTICED HAD I DONE THAT. SECONDLY, I WOULDN'T HAVE DONE SOMETHING SO STUPID. I HAVE TOWED THE JEEP THE TWO PREVIOUS YEARS THE SAME WAY WITH NO PROBLEMS.*AK

Seat Belts › Front
Filed Jul 21, 200449,000 milesWI

2002 JEEP LIBERTY, 49,000 MILES, DIVERS SEAT BELT LATCH STUCK IN OPEN POSITION AND WILL NOT LATCH; A SMALL PLASTIC PIECE INSDIE THE BUCKLE HAS BROKEN. THE DEALER (VAN DYN HOVEN, AUTOMOTIVE) WOULD NOT REPLACE IT AT NO CHARGE, TOLD ME THAT I WAS OUT OF WARRANTY. I WENT TO ANOTHER DEALER (KOLOSSO, JEEP) PURCHASED, PAID FOR AND INSTALLED THE DEFECTIVE SEAT BELT LATCH MYSELF. ISN'T THIS TOTALLY ERRONEOUS ON THE DEALERS (VAN DYN HOVEN AUTOMOTIVE) PART OR CHRYSLER TO NOT COVER THIS AT ANY MILEAGE? *LA

Electrical System
Filed Jul 21, 2004FL

MY 2002 JEEP LIBERTY HAS HAD NUMEROUS ELECTRICAL FAILURES. IT JUST DIES... THE SPEEDOMETER GROUND WENT, THE LOCKS PLAYED HAVOC, I HAVE RETURNED THE VEHICLE 6 TIMES TO GET FIXED AND THEY CANNOT FIND THE PROBLEM. DAIMLER CHRYSLER EVEN SENT A "TECHNICIAN" TO FIX THE PROBLEM... MY JEEP STILL SITS DEAD IN THE DRIVEWAY AT LEAST ONCE EVERY THREE WEEKS. I THEN FOUND OUT THAT THERE WERE ELECTRICAL PROBLEMS BEFORE I PURCHASED THIS VERY SAME VEHICLE, BRAND NEW. CONCLUSION, DAIMLER CHRYSLER CANNOT AND OR WILL NOT HELP ME WITH THIS, EVERYONE IS CONSTANTLY ON VACATION AND CANNOT GIVE ME ANY ANSWERS. THEY DRUG THEIR FEET WITH ME BRINGING IN THE JEEP LEAVING IT FOR DAYS AT A TIME, AND NOW I CAN'T EVEN DO LEMON LAW. SINCE MY TIME EXPIRED 9 NINE DAYS AGO AND DAIMLER CHRYSLER DRUG THEIR FEET, SAYING THAT THEY WOULD FIX THE PROBLEM. *LA

Suspension › Front › Control Arm › Lower Ball JointCrash1 injured
Filed Jul 12, 2004PA

I ORDERED MY JEEP LIBERTY 7/01 AND PICKED IT UP 9/01. THE MORNING OF 4/4/04 I WAS DRIVING HOME AND STARTED CRASHING INTO TREES. THE CAR WAS SPINNING, BACK AND FORTH ACROSS THE ROAD - HIT 3 TREES, MAILBOXES AND A TELEPHONE POLE (HARD ENOUGH THAT EVEN THOUGH IT WAS THE LAST THING THAT I HIT, IT MOVED ENOUGH THAT IT TORE THE CABLES OUT OF SOMEONE'S HOUSE). ABOUT 50 FEET BEFORE THE 1ST TREE, WAS MY FRONT PASSENGER TIRE AND ABOUT 2 FEET OF THE AXLE (OR WHATEVER HOLDS THE RIM AND TIRE ON THE TRUCK). THE FRONT OF THE TRUCK FROM THE RIGHT FRONT QUARTER PANEL TO 1/3 ACROSS THE FRONT OF THE TRUCK IS UP INSIDE THE DASHBOARD, THE BACK DRIVER'S TIRE IS BLOWN OUT, THE SPARE TIRE ON THE BACK IS SMASHED, THE 2 PASSENGER SIDE DOORS ARE SMASHED AND THE ENTIRE TRUCK IS OFF THE FRAME. I TOLD THE TOW DRIVER AND POLICE ABOUT THE RECALL THAT I'D JUST GOTTEN THAT STATED THAT THE "A BALL JOINT THAT HAS SEPARATED FROM THE KNUCKLE COULD RESULT IN LOSS OF VEHICLE DIRECTIONAL CONTROL AND COULD RESULT IN A CRASH." I HAD AN APPOINTMENT TO GET IT FIXED 4/6/04...THE ACCIDENT WAS 4/4/04. MY INJURIES: AIRBAGS DIDN'T GO OFF BUT I WAS WEARING MY SEATBELT. I BROKE MY ARM (8 WEEKS IN CAST, 6 WEEKS IN A BRACE AND I'M STILL IN PHYSICAL THERAPY. STANDARD SEATBELT BRUISE THAT LASTED MORE THAN 3 WEEKS, AND THE ASSOCIATED PAIN. MY INSURANCE IS COVERING MY MEDICAL AND THE REPLACEMENT OF THE CAR (WITH FINANCING, IT PAID EXACTLY WHAT I OWED). SO, EVEN THOUGH JEEP KNEW ABOUT THE NEED FOR A RECALL IN OCTOBER 2003, I WASN'T N

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jul 8, 2004IN

ON MAY 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING THE LOWER BALL JOINT. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT THE RECALL. DEALERSHIP ASKED TO THE CONSUMER TO CHECK EVERY OTHER WEEK TO SEE IF THEY HAVE THE PARTS. *AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jun 28, 2004MI

RECALL FOR LOWER BALL JOINTS ON 2002 JEEP LIBERTY.*MR WHEN THE CONSUMER ARRIVED AT THE DEALERSHIP, SHE WAS TOLD THE PARTS WERE NOT AVAILABLE. *JB

Structure
Filed Jun 24, 200414,000 milesFL

I AM WRITING TO YOU BECAUSE OF SERIOUS CONCERNS ABOUT THE 2002 JEEP LIBERTY I PURCHASED IN MAY OF 2002 FROM DON BESSETTE IN MINOT, ND. I PURCHASED THE VEHICLE 8 MONTHS AND 7,000 MILES AFTER THE VEHICLE ORIGINALLY WENT INTO SERVICE WHICH WAS SEPTEMBER 11, 2001. OVERALL THE VEHICLE HAS BEEN NOTHING SHORT OF A NIGHTMARE. I AM UNABLE TO KEEP TIRES ON THE JEEP BECAUSE IT CONTINUES TO COME OUT OF ALIGNMENT. THE VEHICLE PULLS TO THE RIGHT. I HAVE TAKEN IT IN SEVERAL TIMES TO TWO DIFFERENT JEEP DEALERS AND NO ONE HAS BEEN ABLE TO FIX THE PROBLEM. I HAVE HAD 4 SETS OF GOODYEAR TIRES ON THE FRONT OF THE JEEP AND THE VEHICLE ONLY HAS 28,000 MILES ON IT! ALL OF WHICH CONTINUE TO BE DAMAGED BY THE JEEP. EVEN AFTER THE RECALL OF THE BALL JOINT IN THE FRONT END WHICH WAS REPLACED I CONTINUE TO HAVE THE PROBLEM. THE JEEP HAS BEEN ALIGNED MORE TIMES THAN I CAN COUNT, YET I STILL HAVE THE SAME PROBLEM, TIME AND TIME AGAIN. THE VEHICLE IS DANGEROUS TO DRIVE BECAUSE IT WANTS TO JUMP ALL OVER THE ROAD. CHRYSLER HAS NOT BEEN ABLE TO FIX THIS PROBLEM EVEN AFTER 6 TRIPS TO THE DEALER. THE VEHICLE PULLS TO THE RIGHT, RUINS THE TIRES THEN IS KNOCKED OUT OF ALIGNMENT. ITS A VICIOUS CIRCLE. THEY BLAME IT ON THE TIRES EVEN THOUGH I HAVE PROVEN FOUR TIMES ITS THE JEEP THAT RUINS THE TIRES. NOT ONLY HAVE I HAD TO DEAL WITH THIS DANGEROUS JEEP BECAUSE OF NOT BEING ABLE TO KEEP IT ALIGNED I HAVE ALSO HAD TO DEAL WITH WATER AND MOLD INSIDE THE CAR FOR THE PAST YEAR. I HAVE HAD THE JEEP AT A CHRYSLER DEALERS

Steering › Linkages › Arm › Idler and Attachment
Filed Jun 23, 200410,000 milesFL

MY GIRLFRIEND AND I OWN A 2002 JEEP LIBERTY WHICH WE RECENTLY TOOK TO THE DEALER FOR A BALL JOINT RECALL. WHEN WE TOOK THE VEHICLE TO THE DEALER I ASKED THE SERVICE MANAGER IF THE CAR WOULD BE RE-ALIGNED AND HE SAID THAT WILL BE $100 EXTRA. I CAN'T UNDERSTAND HOW CHRYSLER CORP. CAN LET A CUSTOMER WALK INTO A DEALER WITH A PERFECTLY ALIGNED VEHICLE AND LEAVE WITH A CAR THAT IS TOTALLY OUT OF ALIGNMENT. HOW IS THIS FIXING A "SAFETY" PROBLEM THAT CHRYSLER CREATED? HOW CAN CHRYSLER PUT SAFETY IN THE WALLETS OF IT'S CUSTOMERS?? WE ENDED UP TAKING THE VEHICLE DOWN THE STREET TO OUR LOCAL MECHANIC THAT DID THE ALIGNMENT FOR $50. I CONTACTED CHRYSLER RE-CALL DEPT AND THEY DENIED MY $50 RE-IMBURSEMENT. SHOULD I GET A LAWYER INVOLVED IN THIS MATTER? I AM JUST LOOKING TO MAKE AN SUV SAFE FOR ALL IN THE FUTURE. THERE ARE SO MANY CASE OUT THERE OF SUV'S FLIPPING OVER DUE TO BAD TIRES, DEFECTIVE FRONT END PARTS ETC.. WHAT SHOULD I DO? ANY ADVISE WOULD BE GREATLY APPRECIATED. SINCERELY [XXX]. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Power Train › Automatic Transmission
Filed Jun 21, 200469,174 milesMI

WHEN DRIVING DOWN THE HIGHWAY, THE TRANSMISSION WOULD OCCASIONALLY SURGE, EVEN WITH THE CRUISE ON. ON JUNE 19 THE TRANSMISSION WOULD SHIFT FROM FIRST TO SECOND PROPERLY, THEN WHEN IT SHIFTED FROM SECOND TO THIRD, IT WOULD ACT LIKE IT WAS IN NEUTRAL. DEALER SAYS WITH 69000 MILES ON A 2002, IT IS NOT COVERED UNDER WARRATY. VEHICLE HAS NEVER BEEN TAKEN OFF ROAD (LIKE DESIGNED) AND NOT OVERWORKED.*AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jun 14, 200430,000 milesAK

COMPLAINT REGARDING RECALL ON LOWER BALL JOINTS. *MR THE RIGHT FRONT WHEEL OF THE VEHICLE HAD COME OFF OF THE AXLE WHEN THE VEHICLE WAS BACKED OUT OF A PARKING SPOT. ALSO, THE CONTAINER BUSTED WHEN THE BALL JOINTS BROKE WHICH COULD BE IN REFERENCE TO THE WARNING SIGNAL THAT THE WINDSHIELD WIPER FLUID WAS LOW. RECALL #03V460000. *SC *JB PHONE INTERVIEW UPDATE (OCT 5, 05): THE COMPLAINANT'S HUSBAND SAID THAT THEY DID NOT RECEVIE A RECALL NOTICE.

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jun 7, 200430,000 milesMD

WHEN TURNING THE WHEEL SHARPLY TO THE RIGHT, AND IN BOTH REVERSE AND FORWARD, THERE IS A LOUD POPPING SOUND. DEALER CORRECTED SITUATION UNDER THE RECALL FOR THE BALL JOINTS. HOWEVER, LESS THAN 2 MONTHS LATER IT WAS OCCURING AGAIN WITH MORE FREQUENCY.*AK

Tires
Filed Jun 4, 2004WV

DEALER REPLACED THE FRONT TIRES TWICE, AND VEHICLE VIBRATED WHILE DRIVING AT ANY SPEED. ALSO, HEADLIGHTS/ HORN/WINDSHIELD WIPERS, AND THE SPEEDOMETER FAILED WHILE DRIVING THE VEHICLE. *AK *NM

Equipment › Mechanical › Accessory Scissor/Screw/Bottle Jack/Lift
Filed Jun 4, 2004OK

THE FACTORY JACK WAS UNABLE TO HOLD THE VEHICLE'S WEIGHT. THIS RESULTED IN THE VEHICLE CRASHING DOWN WHILE A GOOD SAMARITAN WAS CHANGING THE FRONT TIRE. THE DEALERSHIP INDICATED THIS ONLY OCCURRED WHEN THE VEHICLE WAS AT AN ANGLE AND NOT LEVELED. *JB IT HAD TAKEN TWO JACKS TO HOLD THE VEHICLE SAFELY WHILE CHANGING THE TIRES. *SC *JB

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jun 4, 2004NY

2002 JEEP LIBERTY UPPER BALL JOINTS WERE FOUND TO BE DEFECTIVE. *MR THE CONSUMER EXPERIENCED A LOSS OF STEERING CONTROL WHICH CAUSED THE VEHICLE TO SPIN AROUND ON THE HIGHWAY BARELY AVOIDING A COLLISION. THE FRONT AND REAR TIRE HAD BOTH DEFLATED AND DETACHED COMPLETELY FROM THE RIMS. THE MECHANIC INFORMED THE CONSUMER THAT THE BALL JOINTS WERE DEFECTIVE. *SC THE CONSUMER RECEIVED A RECALL NOTICE REGARDING THE DEFECTIVE LOWER BALL JOINTS.

Power Train › Automatic Transmission
Filed Jun 3, 200446,000 milesOH

WHILE DRIVING 40 MPH THE TRANSMISSION FAILED WITHOUT WARNING. THE CONSUMER IS CONCERNED THAT "THE VEHICLE WILL BE REAR ENDED AS A RESULT TO THE FAILURE". PLEASE PROVIDE ADDITIONAL INFORMATION. *NM

Suspension › Front › Control Arm › Lower Ball JointCrash2 injured
Filed May 26, 200433,000 milesGA

LOWER BALL JOINT FAILURE OR SUSPENSION DEFECT. I ROLLED IN A JEEP LIBERTY 2002 2 WHEEL DRIVE, TOWING ACCORDING TO SPECS. ON THE MODEL. DRIVING THE 25 MILES BELOW THE SPEED LIMIT, SLIGHT SWERVE TO AVOID AN OBSTACLE IN THE ROAD,HAD NO CONTROL OF THE STEERING AND FLIPPED THE JEEP 2 TIMES.

Power Train › Automatic Transmission
Filed May 13, 200457,000 milesNC

AUTOMATIC TRANSMISSION FAILED IN NOVEMBER 2003 AT 57,000 MILES. CLUTCHES IN THE CENTER OF THE CLUTCH PACK WERE DESTROYED WHILE THE REMAINING CLUTCHES WERE LIKE NEW. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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