Page 18 of 37 · complaints 851–900 of 1,808

2002 Jeep Liberty complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Visibility
Filed Sep 29, 201161,844 milesIL

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE THE VEHICLE WAS PARKED THE CONTACT STATED THE REAR DRIVERS SIDE WINDOW DROPPED INSIDE THE DOOR PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE WINDOW REGULATOR CABLE FRACTURED. THE TECHNICIAN STATED THE WINDOW REGULATOR ASSEMBLY AND THE POWER WINDOW MOTOR HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE VEHICLE WAS REPAIRED THE FAILURE OCCURRED A SECOND TIME TO THE REAR DRIVERS SIDE WINDOW AND THE REAR PASSENGER SIDE WINDOW. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,844.

Visibility
Filed Sep 22, 201181,014 milesCA

RIGHT REAR WINDOW REGULATOR FAILED AND WINDOW FELL INTO THE DOOR. AFTER PART WAS REPLACED BY DEALER, SAME WINDOW REGULATOR FAILED 16 MONTHS LATER. THIS WINDOW IS NEXT TO MY 4 YEARS OLD CAR SEAT AND IS NEVER OPENED. FOR ME, THIS IS A SAFETY ISSUE. THOUSANDS OF IDENTICAL COMPLAINTS CAN BE FOUND ON VARIOUS SITES. JEEP IS AWARE OF THE ISSUE AND REFUSES TO FIX IT. *TR

Exterior Lighting
Filed Sep 15, 201161,000 milesLA

WHILE THE HEADLIGHTS ARE ON IN MY 2002 JEEP LIBERTY THEY RANDOMLY FLICKER OFF AND ON. IT'S NOT JUST ONE QUICK CLICK OFF AND ON, BUT IT IS ALWAYS A RANDOM, NUMEROUS PATTERN OF FAST CLICKS OFF AND ON. FURTHERMORE, YOU CAN NOT FORCE THE REPLICATION. THIS IS A HUGE SAFETY HAZARD. SOMETIMES A CAR TURNING LEFT IN FRONT OF ME THINKS I'M SIGNALING THEM TO GO AHEAD IN FRONT OF ME. OTHER TIMES AT NIGHT, THE LIGHTS JUST GO OFF FOR A FEW SECONDS AND YOU ARE DRIVING BLIND. *KB

Engine and Engine Cooling
Filed Sep 12, 2011115,000 milesOH

NEEDS NEW ENGINE. *TR

Steering
Filed Sep 5, 2011110,893 milesNC

KEY WOULD NOT TURN ON CAR. OPENED UP STEERING COLUMN TO FIND SMALL ROD THAT PUSHES BUTTON ON IGNITION WAS BROKEN. JEEP DEALERSHIP SAYS CANNOT REPLACE ROD HAS TO REPLACE ENTIRE STEERING COLUMN. *TR

Air BagsCrash2 injured
Filed Aug 25, 201197,678 milesOH

AIR BAGS DIDNT WORK ,REAR TIRE DRIVER SIDE BLEW QUESTION STEERING? *TR

Engine and Engine Cooling › Engine
Filed Aug 10, 2011OH

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD VIOLENTLY JERK AND THE ENGINE WOULD MAKE A KNOCKING SOUND. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE THE FIRST TWO TIMES IT WAS TAKEN IN. WHEN THE VEHICLE WAS TAKEN IN FOR A THIRD TIME, THE DEALER STATED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED.THE FAILURE MILEAGE WAS UNKNOWN AND CURRENT MILEAGE WAS 71,996.

Engine and Engine Cooling › Engine
Filed Aug 1, 201175,000 milesTX

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THE ENGINE RUCKER ARM HAD DETACHED FROM THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Exterior Lighting
Filed Aug 1, 2011120,000 milesMS

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING, THE HEADLIGHTS WOULD TURN OFF SPORADICALLY WITH OUT ANY WARNING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND CURRENT MILEAGE WAS 130,000.

Suspension › Rear
Filed Jul 28, 2011ME

THE REAR OF THE MY 2002 JEEP LIBERTY BEGAN BOUNCING SO I TOOK IT TO MY MECHANIC. HE SAID THE JEEP BODY HAD SEPARATED IN THE BACK AND I NEEDED A NEW BALL JOINT MOUNTING PLATE AND CONTROL ARM ASSEMBLY AND THAT THE CAR WAS UNSAFE TO DRIVE. THE BALL JOINT MOUNTING PLATE AND UPPER CONTROL ARM ASSEMBLY WERE ORDERED JUNE 16, 2011. MECHANIC WAS TOLD THE BALL JOINT MOUNTING PLATE (PART #52128586AA) IS ON "NATIONAL BACKORDER" AND ,AS OF 7/25/11, THERE ARE 66 CUSTOMERS WAITING FOR THIS PART. JEEP CUSTOMER SERVICE SAID ON 7/28/11 THAT THEY ARE "TRYING TO FIND OUT IF THIS PART IS BEING MADE" BECAUSE "NOBODY SEEMS TO HAVE THIS PART." SO THE JEEP IS UNSAFE DUE TO REAR BALL JOINT FAILURE AND I HAVE HAD NO CAR SINCE JUNE 16, 2011 AND IT IS NOW JULY 28, 2011. NOTE: THERE WAS A NATIONAL SAFETY RECALL FOR 2002 JEEP LIBERTY DUE TO FRONT BALL JOINT FAILURE. *TR

Interior Lighting
Filed Jul 25, 201190,000 milesNC

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THE VEHICLES INTERIOR AND HEAD LIGHTS WERE FLICKERING OFF AND ON. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 105,000.

Seat Belts
Filed Jul 12, 2011110,000 milesFL

MY 2002 JEEP LIBERTY FRONT SEATBELT LATCHES ARE INOPERATIVE. THEY GET STUCK IN THE "DOWN" POSITION AND HAVE TO BE PRIED UP IN ORDER TO LATCH THE SEAT BELT SECURELY. I WOULD LIKE TO KNOW IF JEEP/CHRYSLER HAS ISSUED A RECALL OR OFFERED TO REPAIR THE LATCHES THAT GO BAD. *TT

Suspension › Front
Filed Jul 12, 2011102,000 milesIN

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIRE FELT FELT ABNORMAL AND THE VEHICLE BEGIN JERKING VIOLENTLY. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHO DIAGNOSED THAT THE FRONT CONTROL ARM AND THE DRIVER SIDE UPPER BOLT JOINT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 102,000.

Engine and Engine Cooling
Filed Jul 8, 2011140,000 milesTX

WHEN VEHICLE WAS STARTED THAT MORNING CHECK ENGINE LIGHT CAME ON. NO APPARENT PROBLEMS OIL AND OTHER FLUIDS OK. THE POWER STEERING AT ONE POINT THAT DAY SEEMED TO GO OUT FOR A BRIEF MOMENT BUT PROBLEM WAS NOT RECURRING. DRIVING DOWN THE HIGHWAY THAT AFTERNOON AND THE VEHICLE JUST DIED SMOKE WAS POURING FROM UNDER THE HOOD. I PULLED ONTO THE SIDE OF THE ROAD, LIQUID WAS LEAKING ALL OVER THE GROUND. CALLED A MECHANIC HE STATED IT WAS ANTIFREEZE LEAKING. COULD NOT RESTART VEHICLE, HAD IT TOWED TO MECHANIC. UPON INSPECTION I FOUND OUT THE LONG BLOCK WAS CRACKED. I BOUGHT THE JEEP A YEAR AGO USED, CURRENTLY 140,000 MILES. I AM STILL PAYING ON IT MONTHLY. IT NEEDS A NEW ENGINE AND IS CURRENTLY SITTING IN MY DRIVEWAY. I AM STILL PAYING ON IT MONTHLY. AFTER TALKING TO A FEW MECHANICS I FOUND OUT THIS IS A COMMON PROBLEM WITH THIS MAKE/MODEL/YEAR. THE RESEARCH I HAVE DONE CONFIRMS IT. I AM PAYING TO EVERY MONTH TO HAVE A BROKENDOWN VEHICLE IN MY DRIVEWAY THAT I CAN'T DRIVE AND CAN'T AFFORD TO FIX. THIS IS A PROBLEM WITH THE MANUFACTURING OF THE ENGINE WHO IS GOING TO TAKE RESPONSIBILITY. *TR

Visibility › Power Window Devices and Controls
Filed Jul 5, 2011129,000 milesCA

POWER FAILURE OF THE MOTOR FOR THE REAR POWER WINDOWS. THE WINDOWS HAVE FAILED TWICE IN A YEAR. *KB

Visibility › Glass, Side/Rear
Filed Jun 29, 2011MD

2002 JEEP LIBERTY. CONSUMER WRITES TO EXPRESS DISCONTENT REGARDING SEVERAL REPLACEMENTS FOR VEHICLE INCLUDING LEFT REAR WINDOW REGULATOR. *TGW

Visibility
Filed Jun 22, 201177,000 milesLA

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THE REAR PASSENGER SIDE WINDOW REGULATOR BECAME INOPERABLE AND WAS REPLACED THREE TIMES BY AN AUTHORIZED DEALER. IN ADDITION, THE REAR DRIVERS SIDE WINDOW REGULATOR WAS REPLACED. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN MOTION OR STATIONARY. THE MANUFACTURER WAS NOTIFIED OF THE REPEATED FAILURES. THE FAILURE MILEAGE WAS 77,000.

Visibility › Power Window Devices and Controls
Filed Jun 20, 201171,000 milesTX

I WAS DRIVING MY 2002 JEEP LIBERTY AND WAS RAISING THE WINDOWS UP AND THE WINDOW OF THE BACK PASSENGER SIDE FELL INTO THE DOOR. THESE ARE ELECTRONIC WINDOWS. I WAS LUCKY THAT NONE OF MY CHILDREN WERE HURT. LUCKILY, THE WINDOW DID NOT BREAK AND I WAS ABLE TO OPEN THE DOOR. THIS IS THE THIRD TIME THAT THIS HAS HAPPENED IN MY CAR. I FEEL THERE IS A FAULTY PART THAT JEEP DOES NOT WANT TO ADDRESS. IT IS A PLASTIC PART IN THE WINDOW REGULATOR. IT COST ME $400 DOLLARS THE FIRST TIME TO REPLACE THE PART. THE SECOND ONE JEEP REPLACED FOR FREE. I JUST GOT OFF THE PHONE AND JEEP DOES NOT FEEL RESPONSIBLE FOR REPLACING IT AGAIN. I AM NOT SURE IF I WANT TO GET IT REPLACED AGAIN OR JUST FINE SOME WAY TO KEEP THE WINDOW UP. I AM VERY FRUSTRATED BECAUSE I DO NOT WANT TO REPLACE IT WITH A PART THAT WILL JUST BREAK AGAIN. *TT

Engine and Engine Cooling › Engine
Filed Jun 16, 2011130,000 milesCT

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY LIMITED. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHO DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 130,000.

Suspension › Front
Filed Jun 15, 201193,000 milesFL

PASSENGER UPPER BALL JOINT FAILURE. *TR

Suspension › FrontCrash2 injured
Filed Jun 10, 2011170,000 milesGA

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE BEGAN TO VEER TOWARDS THE LEFT. AT THE SAME TIME, THE PASSENGER SIDE OF THE VEHICLE DROPPED DOWNWARD. THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL AND CRASHED INTO A SET OF TREES. A POLICE REPORT WAS FILED. BOTH THE DRIVER AND PASSENGER WERE HOSPITALIZED AS A RESULT OF THEIR INJURIES. THE MANUFACTURER INVESTIGATED THE FAILURE AND INFORMED THE CONTACT THAT THE UPPER BALL JOINT SEPERATED FROM THE VEHICLE. THE CONTACT WAS ALSO INFORMED THE STEERING WHEEL WAS BENT AND THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V119000 (SUSPENSION:FRONT:CONTROL ARM). THE VEHICLE WAS TOWED TO A STORAGE YARD, BUT WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 170,000. THE VIN WAS UNAVAILABLE.

Exterior Lighting
Filed Jun 6, 201170,000 milesGA

2002 JEEP LIBERTY. BOUGHT NEW. ONE OWNER. AT APPROX 70,000 MILES HEADLIGHTS BEGAN TURNING OFF AND ON BY THEMSELVES AT RANDOM - NO PATTERN WHATSOEVER. MAY DO IT SEVERAL TIMES DAILY FOR A WEEK AND THEN NOT AT ALL FOR A MONTH. VERY DANGEROUS AT NIGHT DUE TO SUDDENLY YOU ARE DRIVING IN THE DARK AND ALSO OTHER DRIVERS (OR EVEN WORSE POLICE OFFICERS) THINK YOU ARE FLASHING YOUR LIGHTS AT THEM. NO ONE HAS BEEN ABLE TO DUPLICATE, FIND, OR FIX THIS PROBLEM. NOW AT 81,000 MILES AND HAVE TO TRY AND DRIVE MOSTLY DURING THE DAY - VERY INCONVENIENT AND NOT ALWAYS POSSIBLE. I HAVE READ MANY COMPLAINTS ABOUT THE SAME PROBLEM SO THERE NEEDS TO BE A RECALL AND THIS NEEDS TO BE FIXED ASAP. *TR

Visibility › Power Window Devices and Controls
Filed May 18, 2011VA

REAR BACK PASSENGER WINDOW WAS FIXED(REGULATOR) 2 YRS. AGO.NOW SAME PROBLEM HAS RECURRED, I CALLED THE JEEP RECALL NUMBER AND THEY TELL ME THERE IS NO RECALL FOR THE 2002 JEEP LIBERTY, I THINK THAT IS NEGLIGENCE ON THEIR PART AS A AUTO COMPANY NOT RESPECTING THAT THIS IS A WIDESPREAD PROBLEM, I AM 1 OUT OF THOUSANDS OF PEOPLE WITH THE SAME EXACT PROBLEM. WITH THE WINDOW GOING DOWN AT ANY GIVEN TIME IT POSES A PROBLEM FOR THE GLASS TO SHATTER CREATING A PROBLEM FOR WHOMEVER IS IN THE BACK SEAT. I AM VERY UPSET THAT THE DEALERSHIP WON'T ACKNOWLEDGE THIS PROBLEM, I NEED THEM TO UNDERSTAND IT IS A MECHANICAL FAULT OF THEIRS. *TR

Seat Belts
Filed May 17, 201160,000 milesIL

DRIVER SEATBELT MALFUNCTION. SEAT BELT BUTTON STUCK IN AND UNABLE TO LATCH BELT. 2002 JEEP LIBERTY. THIS HAPPENED IN APPROX. 2009. *TR

Power Train
Filed May 17, 201181,000 milesIL

CAR OVERHEATED, CHECK ENGINE LIGHT CAME ON AND STEAM POURED OUT FROM UNDER THE HOOD ON THE HIGHWAY. MECHANIC USED A SCAN TOOL AND DETERMINED THAT THERE WAS A CYLINDER 2 MISFIRE. COOLANT WAS FOUND IN THE CYLINDER AND MAYBE THE HEAD GASKET NEEDED TO BE REPLACED. WHEN THE HEAD WAS REMOVED THE GASKET WAS OK BUT IT WAS DETERMINED THAT THE ENGINE (LONG BLOCK) NEEDED TO BE REPLACED. I HAVE FOUND OTHER OWNERS ONLINE WHO HAVE HAD THIS SAME ISSUE WITH THE 2002 AND 2003 JEEP LIBERTY'S. I AM OVER THE 7 YEAR 70,000 MILE POWERTRAIN WARRANTY. CAR WAS ALWAYS MAINTAINED AND REGULAR OIL CHANGES WERE PERFORMED. NO OFF-ROADING OR TOWING DONE WITH THIS VEHICLE. *TR

Engine and Engine Cooling › Engine
Filed May 15, 2011157,000 milesOH

I HAVE CONTACTED JEEP ABOUT THE NOISE PROBLEM BEFORE AFTER HAVING A RECALL NOTICE WORKED ON AND SAID IT SOUNDED LIKE A PIECE OF JUNK AFTER BEING WORKED ON AND SOMETHING WAS GRINDING. THEY TOLD ME NOTHING WAS WRONG. WELL, OBVIOUSLY THERE WAS BECAUSE NOW IT NEEDS A NEW ENGINE AT 157,000 MILES!!!! I HAD THE OIL CHANGED REGULARLY ALSO. IT IS NOW PARKED IN OUR DRIVE NEEDING A NEW ENGINE!!!!! WE HAVE BEEN DODGE AND JEEP BUYERS ALL OUR LIVES BUT NOW WE WENT AND BOUGHT A KIA!! WE LOST ALL TRUST IN JEEP SINCE THEY WOULDN'T STAND GOOD TP PROBLEMS THEY KNEW THEY HAD. I CALLED JEEP AND THE REPRESENTATIVE JUST TOLD ME TO DRIVE SLOW! I COULD NOT BELIEVE I HAD THAT KIND OF A RESPONSE! *TR

Engine and Engine Cooling › Engine
Filed Apr 27, 2011140,000 milesMS

STOPPED TO GET GAS. SHUT OFF ENGINE. ENGINE DID NOT WORK ANY MORE. *TR

Engine and Engine Cooling › Exhaust System
Filed Apr 25, 2011210,815 milesNC

I HAVE A 2002 JEEP LIBERTY. I HAD A NEW TRANSMISSION PUT IN JANUARY 2011. THE JEEP HAS ABOUT 202000 MILES. NOW I AM TOLD THAT I NEED A NEW ENGINE. I HAVE ALWAYS DONE THE OIL CHANGES AS NOTED. THE JEEP IS NOT EVEN WORTH THE COST OF A REBUILT ENGINE. NOW AM READING THAT CHRYSLER KNOWS ABOUT THIS PROBLEM BUT ARE DENYING THE ENGINE SLUDGE. I WILL BE A PARE OF ANY CLASS ACTION SUIT AGAINST THEM. THIS IS CRAZY. *TR

Electrical System
Filed Apr 8, 2011MN

SPEEDOMETER STOPPED WORKING. HAVE SPEND >$1750 TRYING TO FIND THE SOURCE OF THE PROBLEM. REPLACED SPEED SENSORS, AND SOME WIRING. HAD VEHICLE IN TO JEEP DEALER AS WELL AS OTHER MECHANICS.... NO SOLUTION. *TR

Exterior Lighting
Filed Apr 7, 2011118,000 milesOH

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH WITH THE HEADLIGHTS IN ACTIVATION WHEN THE LIGHTS BEGAN TO FAIL INTERMITTENTLY. THE FAILURE WOULD ALSO OCCUR WHEN THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND AN AUTHORIZED DEALER ON TWO DIFFERENT OCCASIONS. THE HEADLIGHT SWITCH WAS REPLACED AND THE BATTERY WAS REPLACED TWICE. CURRENTLY, THE VEHICLE WAS BEING REPAIRED BY THE DEALER. THE FAILURE MILEAGE WAS 118,000 .

Suspension › Front
Filed Apr 1, 201192,212 milesFL

CAR WAS TAKEN IN FOR ANOTHER ISSUE WITH THE JEEP VEHICLE (SEEMS CONSTANTLY HAPPENING). I WAS TOLD THE UPPER BALL JOINT WAS FAILING AND CAR SHOULD NOT BE DRIVEN. THE MECHANIC CALLED RE A POSSIBLE RECALL AND WAS INFORMED MY VEHICLE WAS NOT IN THE RECALL. THE DATE OF MANUFACTURE WAS IN THE REQUIRED DATE RANGE BUT THE CAR WAS NOT SOLD IN A "SALT BELT STATE". ACTUALLY THE CAR WAS IN THE DATE RANGE (MAY 1 WAS START OF MANUFACTURE - MINE WAS MAY 2) THIS IS NOT ACCEPTABLE. I WAS DRIVING A DANGEROUS VEHICLE ON AN INTERSTATE CONSTANTLY AND IN AN INSPECTION FOR A LEAK IN FLUIDS THIS BALL JOINT FAILURE WAS FOUND. JEEP CONSTANTLY REFUSES TO PAY FOR ISSUES THAT ARE TURNING OUT TO BE EXCESSIVE REPAIRS FOR MANY OWNERS. BUT AN EXTREME VEHICLE PARTS FAILURE SUCH AS THIS IS NOT ACCEPTABLE AND SHOULD INVOLVE ALL VEHICLES - NOT JUST THOSE IN THE SO CALLED "SALT BELT". *TR

Visibility › Power Window Devices and Controls
Filed Mar 31, 201182,000 milesFL

THE POWER WINDOW MECHANISMS IN MY JEEP 2002 LIBERTY ARE FAILING AND IT IS DOCUMENTED ONLINE THAT THIS IS A UNIVERSAL PROBLEM FOR ALL LIBERTYS. DRIVER'S SIDE WINDOW MECHANISM HAS FAILED AND RIGHT REAR WINDOW HAS NOW FAILED. THIS IS A HUGE SAFETY ISSUE AND I'M WONDERING WHY THERE HAS NOT BEEN A RECALL???? *TR

Engine and Engine Cooling
Filed Mar 14, 2011160,000 milesFL

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE ENGINE EXHIBITED AN ABNORMALLY LOUD NOISE WHEN FIRST STARTING. UPON FURTHER INSPECTION, THE CONTACT STATED THAT PARTS OF THE ENGINE BEGAN FRACTURING AND THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER ADVISED THAT THE ENGINE WOULD NEED TO BE TAKEN APART TO DETERMINE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THEY WERE UNABLE TO ASSIST BECAUSE THEY WERE NOT AWARE OF THE FAILURE. THE CONTACT WAS ADVISED BY A LOCAL MECHANIC THAT THE REPLACEMENT ENGINE COULD MALFUNCTION IN THE SAME MANNER AS THE ORIGINAL. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 140,000.

Visibility
Filed Mar 4, 201127,000 milesKY

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR WINDOW REGULATORS FAILED SEVERAL TIMES. THE REAR PASSENGER SIDE WINDOW WAS REPLACED THREE TIMES AND THE REAR DRIVER SIDE WAS REPLACED TWICE. THE DEALER STATED THAT THE FAILURE WAS A KNOWN ISSUE, BUT THE PART HAD NOT BEEN MODIFIED TO PREVENT THE FAILURE. THE FAILURE MILEAGE WAS 27,000 AND THE CURRENT MILEAGE 79,000. UPDATED 3/25/11 *CN THE CONSUMER STATED THE WINDOW REGUALTOR FAILURE WAS DUE TO A CHEAP CLIP INSIDE THE DOOR PANEL THAT CONTINUED TO BREAK, EVEN WHEN THE WINDOW WAS SELDOM USED. UPDATED 05/31/11

Visibility › Power Window Devices and Controls
Filed Feb 26, 201180,956 milesMD

REAR WINDOW REGULATOR ASSEMBLY HAD TO BE REPLACED. 3RD TIME IN PAST 16 MONTHS. *TR

Engine and Engine Cooling
Filed Feb 25, 2011103,700 milesIL

WHILE DRIVING MY 2002 JEEP LIBERTY AT AN ESTIMATED 45-50 MPH, THE ENGINE SUDDENLY STALLED AND THEN SHUT OFF WITHOUT WARNING. THE ENGINE ROARED AS IF ACCELERATING AND RPMS FLUCTUATED FROM HIGH TO LOW WITHOUT INCREASING ACTUAL VEHICLE SPEED AND LOST CONTROL OF STEERING AND COASTED UNTIL CAR STOPPED. THE DASHBOARD LIT UP FOR BATTERY, CHECK ENGINE LIGHT, AND OIL AND ALL OTHER POWER STAYED ON, INCLUDING RADIO AND HEADLIGHTS AND EMERGENCY LIGHTS. WHEN CAR CAME TO A STOP, I PUT THE CAR IN PARK AND TURNED IT OFF AND RESTARTED IT. DASHBOARD INDICATORS TURNED OFF AND CAR STARTED NORMALLY TO ONLY REPEAT THE SAME ENGINE STALL LESS THAN A MILE AWAY AT A SLOWER SPEED. CAR THEN REQUIRED SEVERAL MORE ATTEMPTS TO START ENGINE. AT THIS TIME, THE CAR HAD A 1/2 TANK OF GAS. THE NEXT DAY I CHANGED ALL FLUIDS INCLUDING OIL, ANTIFREEZE, COOLANT AND ADDED A FUEL INJECTION CLEANER AND FILLED CAR TO A FULL TANK AND WAS ABLE TO DRIVE BACK HOME WITHOUT ISSUE. NEXT TIME CAR WAS USED SAME ENGINE STALL HAPPENED AS CAR WAS IN REVERSE AND WITHOUT THE RPM FLUCTUATION OR DASHBOARD INDICATORS LIGHTING UP. NEW BATTERY INSTALLED AND HOOKED UP TO COMPUTER FOR DATA CODES WHICH REVEALED NO ERROR CODES. CAR CURRENTLY IN SHOP FOR 7 DAYS WITH OVER $500 IN COSTS THAT DID NOT SOLVE PROBLEM. CAR MAINTENANCE IN GREAT SHAPE AT 103700 MILES AND FULL CAR TUNEUP DONE JUST LAST YEAR BY JEEP DEALERSHIP. I HAVE BEEN TOLD BY THE MECHANIC OF SEVERAL DIFFERENT PROBLEMS IT COULD BE OR NOT BE, AND INVEST MONEY IN REPAIRS THAT MAY NOT

Suspension › Front
Filed Feb 22, 2011132,000 milesNY

I STOPPED TO PICK UP MY DAUGHTER'S SNOW PANTS ON THE WAY FROM SCHOOL. BACKING OUT OF THE DRIVEWAY I HEARD AND FELT MY TIRE DO SOMETHING. I DIDN'T KNOW WHAT IT WAS, BUT THE CAR WAS OBVIOUSLY UNABLE TO BE DRIVEN. WHEN I GOT OUT, MY PASSENGER SIDE FRONT TIRE WAS AT ANGLES TO THE CAR. THE UPPER AND LOWER BALL JOINTS GAVE OUT AND ACCORDING TO THE MECHANIC, THE BRAKE LINE WAS BASICALLY THE ONLY THING HOLDING THE TIRE ON. I DIDN'T KNOW THERE WAS ANYTHING UNUSUAL GOING ON UP TO THIS POINT, AS ANY SMALL STEERING ISSUES I HAD WERE MOSTLY WHEN THE CAR HAD JUST BEEN STARTED, SO WERE ATTRIBUTED TO COLD AND ICE. THE CAR IS CURRENTLY AT THE DEALER WAITING TO BE FIXED, SO THE OLD PARTS SHOULD BE AVAILABLE. *TR

Visibility
Filed Feb 7, 201130,000 milesAZ

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE WINDOW REGULATOR BROKE ON ALL FOUR WINDOWS AT DIFFERENT TIMES. THE WINDOW REGULATORS HAD BEEN REPLACED TWELVE TIMES. WHEN THE FIRST THREE FAILURES OCCURRED, THE VEHICLE WAS REPAIRED BY THE DEALER. THE FAILURES CONTINUED AFTER THE REPAIRS WERE PERFORMED AND THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC FOR THE ADDITIONAL FAILURES. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MOST RECENT MALFUNCTION; HOWEVER, THE DEALER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS UNAVAILABLE.

Latches/Locks/Linkages
Filed Feb 4, 2011MI

IGNITION KEY WILL NOT TURN IN A 2002 JEEP LIBERTY IT HAS BEEN DOING THIS ON AND OFF FOR A YEAR, NOW GETTING WORSE. *TR

Electrical System
Filed Jan 25, 201198,000 milesCA

THE LIGHTS ON MY JEEP LIBERTY TURN COMPLETELY OFF WHILE DRIVING. THE DRIVER MUST TURN ON AND OFF THE LIGHTS TO GET THEM TO COME BACK ON. THERE IS A CLICKING SOUND WHEN THE PROBLEM OCCURS AS IF THE LIGHTS ARE TURNING OFF BASED ON A TIMER OR SOMETHING. HARD TO REPRODUCE THIS ISSUE, THEREFORE ITS BEEN HARD TO DIAGNOSE.

Power Train › Automatic Transmission
Filed Jan 19, 2011105,000 milesKY

WHILE DRIVING 30 MPH THE TRANSMISSION FAILED WITHOUT WARNING. THE CONSUMER IS CONCERNED THAT "THE VEHICLE WILL BE REAR ENDED AS A RESULT TO THE FAILURE". *TR

Seat Belts
Filed Jan 6, 201135,000 milesNJ

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER SIDE SEATBELT LATCH BECAME STUCK AND HARD TO UNLOCK. THE FAILURE OCCURRED ON AN INTERMITTENT BASIS SINCE 2009. THE CONTACT STATED THAT THE SEATBELT NOW COMPLETELY FAILED AND WOULD LATCH AT ALL. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR HAD THE VEHICLE BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

Engine and Engine Cooling › Engine
Filed Dec 16, 201091,000 milesAZ

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE TURNING INTO THE DRIVEWAY THE VEHICLE STALLED, THE ENGINE WAS ON BUT THE VEHICLE WOULD NOT MOVE FORWARD. THE FAILURE OCCURRED FORTY THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED HER TO PURCHASE ANOTHER WITHOUT INSPECTING HER VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO INFORMED HER THAT THE VEHICLE WAS NOT FIT TO DRIVE AND IT WOULD COST $2000 FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000 AND THE CURRENT MILEAGE WAS 105,000.

Seat Belts
Filed Dec 13, 2010125,000 milesKY

2002 JEEP LIBERTY FRONT SEAT BELT WILL NOT LOCK SOMETIMES. *TR

Visibility › Power Window Devices and Controls
Filed Dec 11, 201094,720 milesFL

JEEP 2002 WINDOW REGULATORS KEEP BREAKING. 3RD ONE. *TR

Vehicle Speed Control
Filed Nov 29, 2010OH

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE BEGAN TO SURGE FORWARD WHEN HE ATTEMPTED TO SLOW DOWN. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER SHIFTING INTO NEUTRAL. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Visibility › Power Window Devices and Controls
Filed Nov 19, 2010TX

2002 JEEP LIBERTY. CONSUMER STATES LEFT REAR WINDOW WAS STUCK OPEN *TGW THE CONSUMER STATED THE WINDOW REGULATOR WAS REPLACED THREE TIMES. THE WINDOW WOULD FALL DOWN AND GET STUCK. *JB

Exterior Lighting
Filed Nov 17, 201045,000 milesMI

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FLICKERED ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. UPDATED 2/23/11 *CN UPDATED 04/29/11

Exterior Lighting
Filed Nov 2, 201082,000 milesIL

WHEN DRIVING MY 2002 JEEP LIBERTY THE HEADLIGHTS FLICKER ON AND OFF AND SOMETIMES TURN OFF COMPLETELY. WHILE FLICKERING I HEAR A CLICKING NOISE. TO GET THE LIGHTS BACK ON I HAVE TO TURN THEM OFF AND ON OR TURN ON FOG LAMPS. *TR

Exterior Lighting
Filed Oct 18, 2010120,200 milesNV

HEADLIGHTS WILL INTERMITTENTLY GO OUT ALONG WITH A SOUND OF THE RELAY CLICKING. THIS CAN HAPPEN AT ANY SPEED AND CAN HAPPEN MULTIPLE TIMES IN MINUTES, AND THEN NOT FOR 9 MONTHS. VERY UNSAFE. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Jeep Liberty → · Every Liberty year → · How the figures are calculated →