Page 17 of 37 · complaints 801–850 of 1,808

2002 Jeep Liberty complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Air Bags
Filed Jun 18, 201280,000 milesNY

ABS LIGHT COMES ON & OFF INTERMITTENTLY. NO DEPLOYMENT & CAR HAS NEVER BEEN IN A CRASH. THIS HAS BEEN GOING ON FOR ABOUT TWO YEARS. TIME FOR A RECALL BASED ON ALL OF THE COMPLAINTS LISTED HERE. *TR

Air Bags
Filed Jun 16, 2012124,000 milesCO

AIR BAG LIGHT ILLUMINATED. *JB

Service Brakes
Filed Jun 14, 2012AZ

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE ABS WARNING LIGHT ILLUMINATED AS THE VEHICLE WAS STARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURE WAS CONTACTED AND THEY STATED THERE WERE NOT ANY RECALLS FOR THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 130,000.

Air BagsCrash3 injured
Filed Jun 13, 2012102,000 milesSD

TL- THE CONTACT OWNS A 2002 JEEP LIBERTY LIMITED. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 35 MPH AND CRASHED INTO THE FRONT PASSENGER SIDE OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CRASH CAUSED HEAD, NECK AND BACK INJURIES TO THE DRIVER, THE FRONT AND THE REAR PASSENGER. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 102,000. KMJ

Air Bags
Filed Jun 11, 2012103,000 milesSC

AIR BAG INDICATOR LIGHT COMES ON INTERMITTENTLY FOR NO APPARENT REASON. *TR

Air Bags
Filed Jun 6, 2012108,000 milesIL

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 108,000.

Air BagsCrash1 injured
Filed Jun 4, 2012AL

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING 45 MPH THE VEHICLE HYDROPLANED AND CRASHED INTO A TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOT RESTRAIN. THE CONTACT SUSTAINED A FRACTURED NOSE AND SEVERAL BRUISES, AS WELL AS CONTUSIONS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT KNOWN. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed May 31, 2012131,500 milesAZ

AIR BAG LIGHT CONTINUES TO ILLUMINATE ON AND OFF. AIR BAGS HAVE NOT DEPLOYED, BUT CONTINUES TO COME AND STAY ON FOR SEVERAL DAYS AT A TIME. UPDATED0 06/26/12 *BF

Air Bags
Filed May 23, 2012110,000 milesNC

MY AIRBAG LIGHT INTERMITTENTLY COMES ON AND OFF AND AFTER READING SOME STUFF ONLINE THEY HAVE BEEN DEPLOYED EVEN WHEN THERE'S BEEN NO ACCIDENT SO I'M VERY CONCERNED ABOUT THIS MATTER ALSO MY OVERHEADS LIGHTS PERIODICALLY HAVE BEEN COMING ON AND OFF FOR YEARS. *TT

Tires
Filed May 23, 2012135,000 milesSC

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY EQUIPPED WITH GOODYEAR EAGLERS-A TIRES, SIZE: P235/70R16. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE TREAD OF THE REAR DRIVER SIDE TIRE DETACHED AND WRAPPED AROUND THE AXLE, CAUSING THE TIRE AND VEHICLE TO WOBBLE. THE CONTACT WAS ABLE TO EXIT THE HIGHWAY AND REPLACE THE TIRE WITH THE SPARE. THE DEALER WAS CONTACTED AND ADVISED THAT THE CONTACT NEEDED TO TAKE THE TIRE TO GOODYEAR TO HAVE IT INSPECTED AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.

Air Bags
Filed May 14, 2012126,000 milesNM

THE AIR BAG LIGHT ON THE VEHICLE BEGAN TO ILLUMINATE INTERMITTENTLY. CHECKED INTERNET FOR POSSIBLE CAUSES, AND SAW NHTSA INVESTIGATION IS UNDERWAY DUE TO RANDOM AIR BAG DEPLOYMENTS ON 2002-2003 JEEP LIBERTY DUE TO POSSIBLE DEFECTIVE ELECTRONIC COMPONENT. INTERMITTENT AIR BAG LIGHT IS ASSOCIATED WITH RANDOM AIR BAG DEPLOYMENT IN SOME CASES. INTERMITTENT AIR BAG LIGHT APPEARS TO BE ASSOCIATED WITH HEAT, AS LIGHT HAS ILLUMINATED ONLY AFTER WARM UP ON WARM (ABOVE 70) DAYS, AND DOES NOT ILLUMINATE IF IT IS COOL (60 OR BELOW) OR IF IT RAINS. CONTACTED CHRYSLER CORPORATE, THEY SUGGESTED I CONTACT DEALERSHIP. DEALERSHIPS WANTS $100 JUST TO ATTEMPT DIAGNOSIS OF ISSUE, AND NEITHER JEEP CORPORATE NOR TWO DIFFERENT DEALERSHIPS TAKE RESPONSIBILITY FOR PRODUCT. ONE DEALERSHIP VERY VOCAL ABOUT BEING CONCERNED WITH GETTING PAID DIAGNOSIS FEE, EITHER BY ME OR BY CHRYSLER CORPORATE IF RECALL INITIATED. VEHICLE HAS BEEN VERY TROUBLE-PRONE, WITH SEVERAL RECALLS TO DATE, ALONG WITH THOUSANDS OF DOLLARS OF OWNER PAID-FOR REPAIRS IN ADDITION TO RECALLS, WITH BOTH REPAIRS AND RECALLS WELL ABOVE AVERAGE. I WOULD BE WILLING TO HAVE VEHICLE INSPECTED/INVESTIGATED BY NHTSA. *JS

Structure › Body
Filed May 14, 201245,000 milesNM

ON APPROX THE DATE ENTERED, THE LEFT REAR ELECTRIC WINDOW GLASS DROPPED INTO DOOR FRAME AND WOULD NO LONGER OPERATE. INVESTIGATION FOUND THAT PLASTIC CLIP ON THE END OF THE WINDOW REGULATOR CABLE GETS WORN AND BREAKS, AND WINDOW BECOMES DISCONNECTED FROM REGULATOR AT THIS POINT. VERY EXPENSIVE FOR SIMPLE FIX, COST OVER $100 FOR ENTIRE NEW REGULATOR, AS PLASTIC CLIP IS NOT AVAILABLE SEPARATELY. THANKFULLY I AM MECHANICALLY INCLINED AND I WAS ABLE TO INSTALL IT MYSELF, AS ESTIMATE FROM THEN DAIMLER-CHRYSLER WAS OVER $300 FOR REPAIR. SINCE THAT TIME, THE OTHER WINDOW REGULATOR BROKE IN THE EXACT SAME FASHION, AND BEING THE REPLACEMENT PART HAD GONE UP EVEN FURTHER IN COST, I TAPED WINDOW SHUT. BEFORE I COULD AFFORD TO FIX OTHER WINDOW, THE ONE I HAD PREVIOUSLY REPAIRED BROKE AGAIN IN AN IDENTICAL FASHION. ALL THREE REAR WINDOW REGULATORS, BOTH FACTORY ORIGINALS, AND ONE FACTORY REPLACEMENT, BROKE WITHIN 3 YEARS. BOTH WINDOWS WERE THEN TAPED UP, AS I WASN'T ABOUT TO BUY WELL OVER $200 WORTH OF TROUBLE PRONE REPLACEMENT PARTS ONLY TO HAVE SITUATION TAKE PLACE YET AGAIN. THANKFULLY, AN AFTERMARKET SOURCE NOW SELLS METAL PARTS TO REPLACE DEFECTIVE, WEAR PRONE PARTS SUPPLIED BY CHRYSLER-JEEP. IT COST $100 TO FURTHER REPAIR BOTH WINDOWS WITH AFTERMARKET METAL PARTS, AND I HAVE EXPERIENCED NO TROUBLE SINCE. INCORRECTLY DESIGNED/MANUFACTURED PARTS SUPPLIED BY CHRYSLER-JEEP ARE DEFINITELY THE ISSUE HERE. *JS

Steering
Filed May 13, 2012182,000 milesIL

KEY WILL NOT TURN. IGNITION IS LOCK. IT WAS PARKED. NEXT DAY, WILL WOULD NOT TURN. NEED A RECALL, THIS SHOULD NOT HAPPEN AND IS HAZARDOUS TO WOMEN BEING STRANDED ON HIGHWAYS. THIS SHOULD NOT HAVE TO BE PAID BY CONSUMERS FOR A DEFECT IN A CHRYSLER PRODUCT. *TR

Air Bags1 injured
Filed May 6, 201279,399 milesTN

HAD JUST COME TO A STOP AT A STOP SIGN AND THE DRIVER AND PASSENGER FRONT AIR BAGS DEPLOYED. DRIVER RECEIVED EXTENSIVE BRUISES AND CUTS ON STOMACH BOTH HANDS AND ARMS AS WELL AS BURNS ON FACE AND ARMS. ADDED 1 INJURY.PCO. *TR

Engine and Engine Cooling
Filed May 2, 201275,000 milesPA

ENGINE WAS RUNNING GREAT. STARTED TO LOOSE POWER, SKIPPED AND THEN BLEW UP.. NEW ENGINE WAS $5000.00 FROM THE DEALER... IT STARTED TO SKIP AGAIN.. I TOOK IT BACK FOR $3000.00 DOLLARS MORE WORK... NOW ITS SKIPPING AGAIN... *JS

Air Bags
Filed Apr 30, 2012151,000 milesMO

WITHIN THE LAST MONTH UPON STARTING MY JEEP & SOMETIMES WHILE DRIVING IT, THE AIRBAG LIGHT COMES ON. THE AIRBAG HAS NOT DEPLOYED, BUT THE LIGHT COMES ON PERIODICALLY. THERE HAS BEEN AN INVESTIGATION INTO THE AIRBAGS ON JEEP LIBERTIES, BUT NO RECALL AS OF YET, SO MY ONLY OPTION IS TO PAY TO HAVE IT DIAGNOSED & REPAIRED. IF THE BAG DEPLOYS IT SURELY WOULD CAUSE INJURY OR EVEN WRECKS IF IT'S UNEXPECTED! *JS

Engine and Engine Cooling
Filed Apr 26, 201260,000 milesNY

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THE ENGINE WOULD NEED TO BE REPLACED. THE FAULTY ENGINE WAS NOT INCLUDED IN THE SERVICE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Air BagsCrash1 injured
Filed Apr 23, 201265,000 milesGA

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY SPORT. THE CONTACT STATED THAT A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE WHILE THE CONTACT WAS SITTING AT A TRAFFIC STOP. THE FRONT DRIVER'S SIDE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURES TO THE HIP, FACE AND NECK. THE MANUFACTURER TOOK A COMPLAINT ON BEHALF OF THE CONTACT. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

Air Bags1 injured
Filed Mar 22, 2012OH

WHILE DRIVING ON THE HIGHWAY MY AIR BAG EXPLODED AND MY SEAT BELT LOCKED UP. I WAS ABLE TO AVOID AN ACCIDENT AND GET OUT OF THE HEAVY TRAFFIC, BUT I EXPERIENCED BURNS AND CONTUSIONS ON MY ARMS AND CHEST WHEN THE BAG DEPLOYED. BEING 3 MONTHS PREGNANT I'M THANKFUL MY INJURIES WERE NOT WORSE. I WENT TO THE HOSPITAL FOR PIECE OF MIND BUT NOW I'M STRESSED ABOUT THE PENDING BILLS AND FEAR DRIVING MY CAR. ADDED VIN.PCO. *TR

Air Bags
Filed Mar 20, 2012NY

THE AIRBAG LIGHT ON THE CONSOLE IS ON AND I AM UNABLE TO CLEAR THE CODE. PLEASE NOTE THAT I HAVEN'T HIT ANYTHING WHILE DRIVING TO CAUSE THE LIGHT ERROR TO BE ACTIVATED. I AM REPORTING THIS DUE TO THE PRIOR REPORTS OF AIR BAGS BEING TRIGGERED AND EXPLODING IN 2002 JEEP LIBERTY WITHOUT PROVOCATION. I AM ADVOCATING AN AIR BAG PRODUCT RECALL FOR THE 2002 JEEP LIBERTY.

Air Bags
Filed Mar 18, 201280,000 milesWI

THE AIR BAG WARNING LIGHT IN OUR 2002 JEEP LIBERTY COMES ON INTERMITTENTLY FOR NO APPARENT REASON. WE HAVE EXPERIENCED RECURRING INCIDENTS OF THIS PROBLEM SINCE EARLY 2011. WE HAVE BEEN UNABLE TO CORRELATE ANY PARTICULAR CONDITIONS OR SITUATIONS THAT MAY TRIGGER THESE AIR BAG WARNING LIGHT EVENTS. WE HAVE HAD AN AUTO MAINTENANCE FACILITY LOOK FOR ANY DIAGNOSTIC ALARMS OR ALERTS VIA DIAGNOSTIC COMPUTER EVALUATION AND THEIR FEEDBACK WAS THAT THERE IS NO APPARENT OR OBVIOUS REASON FOR THE AIR BAG LIGHT TO TURN ON. OUR CONCERN WITH THIS SITUATION IS THAT IT MAY BE AN INDICATION OF A POTENTIAL AIRBAG DEFECT SUCH AS THE ONE CURRENTLY UNDER INVESTIGATION BY THE NHTSA RELATED TO RANDOM DEPLOYMENT OF THE AIRBAGS IN 2002 JEEP LIBERTY VEHICLES. WE ARE THE ORIGINAL OWNERS OF THIS VEHICLE. THANK YOU. *TR

Electrical System
Filed Mar 17, 2012VI

ON 3-16-12, SPEEDOMETER, HEADLIGHTS, POWER LOCKS STOP FUNCTIONING. THE CAR TURN OFF ON ITS OWN. AIRBAG SIGNAL COME ON AND OFF. CHECKED ALL FUSES AND THERE IS NO PROBLEM THERE. CONNECTED IT TO AN OBDII READER AND NOTHING IF FOUND. *TR

Suspension
Filed Mar 12, 2012130,000 milesCA

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. 03V460000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT) THE CONTACT CALLED A LOCAL DEALER TO HAVE THE VEHICLE SERVICED. THE DEALER ADVISED THE CONTACT THAT HE PARTS NEEDED FOR THE RECALL WERE NOT AVAILABLE AND COULD NOT ADVISE THE CONTACT OF WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT CALLED THE MANUFACTURER REGARDING PARTS FOR THE RECALL AND THE MANUFACTURER ADVISED THAT THE PARTS WERE NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 130,000.

Engine and Engine Cooling
Filed Feb 29, 2012105,000 milesIN

I BOUGHT MY 2002 JEEP LIBERTY USED WITH 99000 MILES AT 105000 THE ENGINE BLEW WITH NO WARNING. I WISH I WOULD HAVE LOOKED INTO THE COMPLAINTS FIRST NEVER WOULD HAVE BOUGHT A JEEP. OBVIOUSLY THERE IS A PROBLEM WITH AS MANY COMPLAINTS THAT ARE THE SAME. THE 3.7L ENGINE IS JUNK COME ON JEEP DO SOMETHING TO HELP WITH THIS $4000 COST OF REPLACING AN ENGINE. *TR

Air Bags › Frontal › Sensor/Control Module
Filed Feb 28, 201290,000 milesVA

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT WAS DRIVING 30 MPH WHEN THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER CONFIRMED THE PASSENGER SIDE FRONT AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 90,000.....UPDATED 04/09/12 *BF. THE CONTROL MODULE WAS REPLACED. UPDATED 06/05/12

Air Bags
Filed Feb 22, 2012155,900 milesMI

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE WARNING INDICATOR REMAINED ILLUMINED UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE HAD NOT BEEN DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 155,900.

Suspension
Filed Feb 17, 2012123,000 milesNC

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THERE WAS A CLUNKING NOISE HEARD WHEN DRIVING OVER ROAD BUMPS. IN ADDITION, THE VEHICLE WOULD SWAY BACK AND FORTH ABNORMALLY. THE FAILURE OCCURRED WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE UPPER BALL JOINTS NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT DUE TO THE UPPER BALL JOINT FAILURE, THE LOWER BALL JOINTS WERE ALSO BEING DAMAGED. IN ADDITION, THE TIE RODS WERE WORN. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 03V460000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V119000 (SUSPENSION:FRONT:CONTROL ARM). THE FAILURE MILEAGE WAS 123,000.

Electrical System
Filed Feb 15, 2012100,000 milesGA

AIR BAG LIGHT IS COMING ON RANDOMLY. NO PATTERN OF ANY KIND. *TR

Engine and Engine Cooling
Filed Feb 10, 2012127,969 milesGA

2 JEEP LIBERTY'S- BOTH ENGINE MAKING LOUD KNOCKING NOISE, WITHIN A MONTH OF EACH OTHER. TOOK THEM IN FOR REPAIR. TOLD BOTH NEED NEW ENGINES. THIS WILL BE THE 3RD TIME THE ENGINE HAS BEEN REPLACED IN ONE JEEP; 2 2 TIMES UNDER EXTENDED WARRANTY AND NOW 1 ENGINE REPLACED AT $3,500.00. THE OTHER JEEP FIRST ENGINE NEEDS TO BE REPLACED. BOTH JEEPS AROUND 130,000 MILES. BASED ON INTERNET TRAFFIC COMPLAINTS, DISCUSSIONS WITH REPAIR MECHANICS, AND THE PRICING ON REPLACEMENT ENGINES, THERE IS A EVIDENT PROBLEM AND A RECALL IS IN ORDER FROM JEEP. *TR

Air Bags
Filed Feb 7, 2012100,000 milesFL

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 2 MPH OVER A SPEED BUMP, THE DRIVER'S SIDE AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DECIDED TO SEND AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER CONCLUDED THAT THE FAILURE WAS NOT A MANUFACTURER'S DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 100,698.

Air Bags
Filed Feb 2, 2012HI

BOTH DRIVER AND PASSENGER AIR BAGS DEPLOYED WHILE AT A STOP LIGHT. THE AIR BAG CAUTION LIGHT HAD BEEN ON FOR SEVERAL WEEKS, BUT THE DEALER SAID IT WAS ONLY A FAULT OF THE MONITOR AND WAS NOTHING TO WORRY ABOUT. ONCE THE AIR BAGS DEPLOYED, JEEP REFUSED TO PAY FOR THE REPAIR OR REIMBURSE FOR REPAIRS, SAYING THAT THIS HAD NOT EVER HAPPENED BEFORE, THEREFORE, THE DRIVER MUST HAVE HIT SOMETHING. *KB

Engine and Engine Cooling
Filed Feb 1, 201284,231 milesPA

ENGINE FAILED BLOWING A CYLINDER AND A HALF DURING NORMAL USE OF THE VEHICLE AND I WAS TOLD BY MY MECHANIC IT WOULD COST $5,000.00 FOR A NEW ONE. BOUGHT THE CAR USED AND HAVE 84,000 MILES ON IT. *TR

Air BagsCrash1 injured
Filed Jan 30, 201264,000 milesOH

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT WAS DRIVING 40 MPH WHEN HE CRASHED INTO A LIGHT POLE AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INJURED AND THE STEERING WHEEL WAS BENT FROM THE FORCE OF THE IMPACT. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 64,000.

Power Train
Filed Jan 26, 2012PA

AFTER LOTS OF TRIES AND NO HELP FROM JEEP, I AM TRYING TO FIND HELP WITH A PROBLEM WITH AN SPEED SENSOR THAT IS NOT WORKING PROPERLY. APPARENTLY THERE IS A PROBLEM WITH THE ROUTING OF THESE WIRES CAUSING THEM TO RUB, SHORT OUT AND IT CAUSES THE SENSOR TO QUIT, AND ANYTHING OPTIONS RUNNING OFF THIS SENSOR (EXAMPLE TRANNY SHIFT POINTS CAUSING THE TORQUE CONVERTER TO NOT UNLOCK AND CAUSING STALLING OF VEHICLE). *TR

Air Bags
Filed Jan 5, 2012110,000 milesNC

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH AND A CHIME SOUNDED INSIDE OF THE VEHICLE. SUDDENLY THE FRONT DRIVER'S SIDE AIR BAG DEPLOYED. THE UNINTENDED MALFUNCTION OCCURRED WITHOUT ANY IMPACT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER PERTAINING TO THE REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. VEH IS CURRENTLY AT NORTH POINT JEEP IN WINSTON SALEM, NC FOR REPAIR. RAINING ON EVENT DATE, BUT NO PRIOR WATER/LEAKAGE ISSUE. NO PRIOR ABL ISSUE. NO OFF-ROAD/OFF HIGHWAY USAGE. PCO

Visibility › Power Window Devices and Controls
Filed Dec 29, 2011110 milesNC

PASSENGER SIDE REAR WINDOW REGULATOR FAILED, CAUSING WINDOW TO SLIDE DOWN INTO DOOR. *KB

Steering
Filed Dec 27, 2011113,330 milesID

LEFT FRONT TIRE FELL TO THE SIDE. BALL JOINT WAS BROKEN. STEERING WAS IMPOSSIBLE. VEHICLE CONTAINED MALE AND FEMALE PARENTS AND TWO YOUNG CHILDREN. THEY WERE ON A BUSY FREEWAY IN NORTHERN CA. WHEN AUTO REPAIR PEOPLE LOOKED AT IT THEY FOUND NO GREASE IN THE JOINT AND THE BALL HAD RUST ALL OVER THE TOP. THIS IS A SEALED JOINT THAT COULD NOT BE GREASED. IT LOOKED AS THOUGH IS WAS NOT PROPERLY GREASED DURING ORIGINAL INSTALLATION. *TR

Seat Belts
Filed Dec 13, 2011105,000 milesNE

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT ASSEMBLY FAILED AND SHE WAS UNABLE TO LOCK THE BUCKLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT A SPRING IN THE SEAT BUCKLE HAD FAILED AND THE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 105,000. UPDATED 01/04/12 *BF THE CONSUMER STATED SHE HAS ANOTHER JEEP THAT HAD THE SAME PROBLEM. UPDATED 01/12/12

Visibility › Power Window Devices and Controls
Filed Dec 9, 201128,719 milesFL

FAULTY REAR WINDOW REGULATORS. TO DATE HAVE HAD THE RIGHT AND LEFT REAR WINDOW REGULATORS REPLACED SIX TIMES. 7/2006 RIGHT REGULATOR, 6/2007 LEFT REGULATOR, 7/2007 RIGHT REGULATOR, 9/2008 RIGHT AND LEFT REGULATOR, 8/2010 LEFT REGULATOR. IT IS 2011 AND THEY ARE BOTH NOW BROKE AGAIN AND ARE NOW BEING HELD UP WITH TAPE. I CONTINUE TO PAY OUT OF POCKET TO HAVE THEM REPLACED AS CHRYSLER CONTINUES TO MAKE ME PAY A CO-PAY WHICH IN THE PAST HAS BEEN $150. I REFUSE NOW TO PAY TO REPLACE THEM ANYMORE AND BELIEVE CHRYSLER HAS A DUTY TO MAKE A PERMANENT FIX FOR THE REGULATORS. *TR

Suspension
Filed Dec 2, 2011106,000 milesMD

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE HAVING A ROUTINE WHEEL ALIGNMENT, THE MECHANIC ADVISED HIM THE FRONT DRIVER AND PASSENGER SIDE LOWER CONTROL ARMS WERE WORN. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 06V288000 ( SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 106,000.

Wheels › Lugs/Nuts/Bolts/Studs
Filed Nov 30, 2011114,000 milesCA

THE WHEEL LUG BOLTS, ALL FIVE, ON THE FRONT RIGHT WHEEL HAVE SHEARED OFF AT THE WHEEL HUB. I HAVE THREE OF THE LUG BOLTS (FOR METALLUGICAL ANALYSIS) AND PICTURES OF THE VEHICLE POSITION AT THE TIME OF FAILURE. APPARENTLY TWO OF THE OTHER LUG BOLTS HAD FAILED EARLIER AND DROPPED FROM THE VEHICLE. HAD THIS FINAL FAILURE OCCURRED AT A HIGHER RATE OF SPEED THAN 1 MPH, THE RESULTS WOULD HAVE BEEN DISASTROUS. I DO NOT FEEL THAT A FAILURE SUCH AS THIS IS NORMAL FOR ~114,000 MILES ON A 10 YEAR OLD VEHICLE AND SUSPECT THAT IT MAY BE THE RESULT OF SUBSTANDARD MATERIAL. I HAVE ELECTRONIC PICTURES THAT I CAN SUBMIT. *KB

Suspension
Filed Nov 7, 201173,000 milesUT

TL* THE CONTACT OWNS 2002 JEEP LIBERTY. THE CONTACT STATED THAT BOTH UPPER CONTROL ARMS ON THE FRONT DRIVER AND PASSENGER SIDES FRACTURED AT VERY LOW SPEEDS. THE CONTACT ORDERED THE PARTS NEEDED FOR REPAIRS AND REPLACED BOTH UPPER CONTROL ARMS. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 09V119000 (SUSPENSION:FRONT:CONTROL ARM) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE CONTACT STATED THAT THE UPPER CONTROL ARM FAILED DUE TO A BALL JOINT FAILURE. THE FAILURE MILEAGE WAS 73,000.

Engine and Engine Cooling
Filed Nov 5, 2011119,000 milesMO

WITHOUT WARNING, THE JEEP STALLED AND HAS CATASTROPHIC ENGINE FAILURE. THE ENGINE IS NOT SALVAGEABLE AND HAS TO BE REPLACED. THERE WERE NO WARNING SIGNS, NO CHECK ENGINE LIGHTS OR OIL PRESSURE WARNINGS. THE OIL IS CHANGED REGULARLY AND THE VEHICLE HAS BEEN WELL MAINTAINED. *TR

Engine and Engine Cooling
Filed Nov 3, 2011WA

AUGUST 08, BOUGHT MY 02 LIBERTY. TOOK ABOUT 1.5 YEARS TO DRIVE IT BECAUSE OF AN ACCIDENT - THAT'S WHY I BOUGHT THE LIBERTY. ABOUT 1 YEAR LATER THE IDLE AIR CONTROL VALVE WENT OUT, HAD TO REPLACE IT. THERE'S BEEN OTHER, MINOR THINGS, LIKE WHEN ACCELERATING, FEELS LIKE SOMEONE BUMPED INTO ME. SOMETIMES ARE WORSE THAN OTHERS. OFTEN FEEL A "VIBRATION." WITHIN MONTHS OF BEING 1 YEAR OF REPLACING THE IAV, BEGAN TO GET EXTREMELY BAD GAS MILEAGE - ABOUT 187M TO A TANK. NOT SURE WHY. REPLACED THE SPARK PLUGS, DID A LOF, INSPECTION, ETC.. ALMOST EXACTLY 1 YEAR FROM REPLACING THE IAV, CHECK ENGINE LIGHT CAME ON. WAS ON FOR 1-1.5 DAYS. I DECIDED NOT USE IT UNTIL I COULD GET IT TO THE MECHANIC. NEXT MORNING, WAS GOING TO THE STORE & THE LIGHT WAS OFF! BUT WHEN I PULLED INTO A PARKING SPACE, IT DIED. THIS SORT OF THINGS HAPPENED BEFORE, DB CLUSTER BEING "FAULTY." OTHER THINGS [VACUUM SEAL LEAK, ETC] NEVER PROMPTED THE LIGHTS ON. HAD TO REPLACE THE IAV AGAIN & IT RAN FINE. RECENTLY, BEEN GETTING THAT "KICKING" FEELING & LIKE MY CAR IS RUNNING "ROUGH". TODAY, I NOTICED THE AIRBAG LIGHT WAS STUCK ON. CHECKED THE MANUAL, IT SAID TO HAVE THE AIRBAG SYSTEM CHECKED. I WAS NERVOUS ABOUT DRIVING - HAD AN ODD FEELING THE AIRBAG WOULD DEPLOY - MOVED MY SEAT BACK JUST IN CASE. SINCE THE ACCIDENT, I GET ANXIETY OVER THESE THINGS. LUCKILY, NO DEPLOYMENT. GOT IT HOME, TURNED IT OFF, WAITED, TURNED IT ON, WAITED A FEW SECONDS AND THE LIGHT TURNED OFF THIS TIME. WENT STRAIGHT TO MY COMPUTER ONLY TO FIND TH

Steering
Filed Oct 14, 2011OH

I WAS LEAVING WORK, AND DROVE OUT OF THE DRIVEWAY ONTO THE ROAD. THE CAR STARTED A DRAGGING SOUND AND I COULD NOT GO, SO I STOPPED AND GOT OUT TO SEE THAT MY FRONT DRIVERS TIRE WAS SITTING SIDEWAYS. IT HAD BROKE AWAY FROM THE CONTROL ARM. I WAS LUCKY TO HAVE AAA, BUT WHEN HE CAME, HE WAS NOT EVEN SURE IF HE COULD GET IT LOADED ON THE FLATBED. HE DID THOUGH SOMEHOW. THE NEXT MORNING I LOOKED ONLINE TO CHECK FOR RECALLS ON THESE CONTROL ARMS. THERE WAS ONE LISTED FOR MY STATE FOR THE CONTROL ARMS. IT WAS FOR ABOUT 42,000 JEEP LIBERTY'S (2002-2003) MODELS. I CALLED DAIMLER CHRYSLER AND ASKED WHY I DID NOT GET A RECALL NOTICE AND THE CUSTOMER SERVICE REPRESENTATIVE TOLD ME THE RECALL DID NOT INCLUDE MY VIN NUMBER. WELL IT SHOULD HAVE. OBVIOUSLY I COULD HAVE BEEN KILLED IF I WAS DRIVING ON THE HIGHWAY LIKE THE DAY BEFORE DOING 65MPH. IF THE CONTROL ARM WOULD HAVE BROKE. ALL I CAN SAY IS I HAVE A GUARDIAN ANGEL. I WANT OTHER JEEP LIBERTY OWNERS TO KNOW THAT THIS COULD HAPPEN TO THEM. THEY REALLY SHOULD GET THEIR CONTROL ARMS CHECKED. MY COST TO REPAIR (INCLUDING ALIGNMENT) AROUND $500.00. *TR

Visibility
Filed Oct 11, 201130,000 milesPR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE PARKED, THE REAR DRIVER SIDE WINDOW FELL INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE POWER WINDOW ASSEMBLY WOULD HAVE TO BE REPLACED. AFTER THE REPAIR, THE SAME FAILURE OCCURRED ON THE PASSENGER SIDE WINDOW. IN ADDITION, THE CONTACT STATED THAT WHEN THE REAR LIFT GATE WAS UNLOCKED ELECTRONICALLY, IT WOULD THEN AUTOMATICALLY LOCK INDEPENDENTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Suspension
Filed Oct 10, 2011GA

CHRYSLER HAS ISSUED A RECALL FOR THE 2002 JEEP LIBERTY REGARDING THE UPPER CONTROL ARM FAILURE. THIS FAILURE IS DUE TO FAILURE OF THE BALL JOINT SEAL ALLOWING CONTAMINANTS TO EVENTUALLY CAUSE THE BALL JOINT TO FAIL. THE RECALL NOTICE #J17 RECALL ID# 09V119000 ONLY INCLUDES VEHICLES SUBJECT TO CORROSION FROM ROAD SALTS IN THE NORTHEAST. I OWN A 2002 JEEP LIBERTY AND HAVE NOTICED THAT BOTH THE JOINTS ON THE UPPER BALL JOINT OF THE CONTROL ARM HAVE FAILED (SPLIT) AND AS RESULT HAVE ALLOWED CONTAMINANTS TO ENTER THE BALL JOINT RESULTING IN ITS REPLACEMENT. I FEEL THESE VEHICLES NEED TO BE COVERED UNDER THE RECALL NOTICE #J17 FOR THE SAME REASON. IT IS A "SAFETY ISSUE" AND HAS NOTHING TO DO WITH BEING WORN. THERE IS A DEFECT IN THE MANUFACTURING PROCESS FOR IF THERE WASN'T THE RUBBER SEAL AROUND THE BALL JOINT WOULD NOT HAVE SPLIT. FOR THE SPLIT ON THE RUBBER BALL JOINT SEAL TO BE NOTICED, A PERSON HAS TO LOOK REALLY CLOSE AT IT. I NOTICED MINE BECAUSE I WAS CHANGING OUT MY FRONT BRAKE PADS AND DID A CLOSE UP INSPECTION. THIS IS OF CONCERN TO NOT ONLY ME, BUT I AM SURE A LOT OF THE OTHER JEEP LIBERTY OWNERS WHO HAVE HAD THEIR VEHICLES FRONT END DROP OUT FROM UNDER THEM WHEN THEY WERE DRIVING. I LIVE IN GEORGIA AND DO TRAVEL TO THE NORTHEAST FROM TIME TO TIME AND ALSO TRAVEL SOUTH TO FLORIDA FROM TIME TO TIME. MY CONCERN IS THIS: BOTH SEALS FAILED ON THE BALL JOINTS. BOTH BALL JOINTS ARE SUBJECTED TO ELEMENTS SIMILAR TO THOSE OF THE VEHICLES IN THE NORTHEAST EVEN MORE SO WHILE ALON

Air Bags
Filed Oct 8, 201160,000 milesPA

AFTER SEEING MULTIPLE STORIES REGARDING THE AIRBAGS IN JEEP LIBERTIES RANDOMLY GOING OFF, I NOTICED THAT MOST OF THE INCIDENTS OCCURRED AFTER THE OWNERS MENTIONED SEEING THE AIRBAG LIGHT ON DASHBOARD GOING ON OFF PERIODICALLY. *TR ALTHOUGH THE AIRBAGS IN OUR JEEP LIBERTY HAVE NOT GONE OFF UNEXPECTEDLY, WE HAVE BEEN EXPERIENCING THE AIRBAG WARNING LIGHT GOING ON AND OFF FOR AT LEAST A YEAR. WHEN BROUGHT INTO DEALERSHIP THEY COULD NOT EXPLAIN WHY LIGHT WAS GOING ON AND OFF. I AM CONCERNED ABOUT DRIVING THIS JEEP LIBERTY WITH THE POTENTIAL THAT IT COULD GO OFF. I FIGURED NOTIFYING THE SAFETY COMMISSION WAS THE BEST THING TO DO.

Engine and Engine Cooling
Filed Oct 3, 201198,000 milesRI

I HAVE A 2002 JEEP LIBERTY. CHANGE OIL EVERY 3000 MILES. VALVE SEAT SHATTERED. ZERO COMPRESSION IN #2 CYLINDER. I CHECKED ON LINE AND THERE IS A LOT OF OTHER PEOPLE WITH THE SAME PROBLEM. WHAT ARE YOU GOING TO DO ABOUT IT? I LOVED MY JEEP SO MUCH WE WERE GOING TO BUY ANOTHER ONE. NOW I'M HAVING SECOND THOUGHTS ABOUT BUYING YOUR VEHICLES. *TR

Engine and Engine Cooling
Filed Oct 1, 201198,000 milesPA

CAUSE: SEAT GOT LOOSE GOT JAMMED IN THE VALVE AND BUSTED THE PISTON, EFFECT: ENGINE CHOKES OUT. WONT IDLE. MISFIRES. PULLED NO CODES. I HAVE FOUND THIS AND BROKEN VALVE SPRINGS ARE AN EXTREMELY COMMON FLAW IN JEEPS 2002-5. IN 2006 CHRYSLER CHANGED THE INTAKE PARTS FOR IT AND NEVER NOTIFIED THE PUBLIC AS TO THE REASON. THE REPLACEMENT PARTS ARE LISTED AS BEING ABLE TO BE BOUGHT REBUILT OR NEW, HOWEVER YOU CANNOT FIND ANY REBUILT ONES. REASON BEING YOU WOULD HAVE THE SAME PROBLEM BECAUSE ITS DEFECTIVE. THIS SHOULD HAVE BEEN RECALLED. NO DEATHS=NO RECALL -[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Jeep Liberty → · Every Liberty year → · How the figures are calculated →