TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE BECAUSE THE PART NEEDED TO COMPLETE THE REPAIR, WHICH WAS UNKNOWN TO THE CONTACT, WAS NOT AVAILABLE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS), BUT DID NOT CONFIRM WITH THE MANUFACTURER IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 8/26/13 *CN
2002 Jeep Liberty complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
RECEIVED A SAFETY RECALL M35/NHTSA NOTICE IN JAN. 2013 AND I UNDERSTAND THAT THIS WAS FIRST ISSUED IN 2012. THE AIRBAG LIGHT HAS RECENTLY COME ON AND OFF WHILE DRIVING (LUCKILY THE AIRBAGS HAVE NOT DEPLOYED). CALLED A LOCAL CHRYSLER DEALER TO FIND OUT ABOUT PARTS AND WAS INFORMED OF THE SAME INFO AS IN THE NOTICE... DEALER IS WAITING ON CHRYSLER TO COME UP WITH PARTS OR AS THE SERVICE MANAGER PUT IT "INSTRUCTIONS ON HOW TO FIX THE PROBLEM". I DON'T UNDERSTAND HOW CHRYSLER CAN GET AWAY WITH AND NOT BE HELD ACCOUNTABLE FOR NOT ADDRESSING AND CORRECTING THIS ISSUE IN A TIMELY MANNER KNOWING THE POTENTIAL FOR INJURY AND GOD FORBID DEATH. I FOR ONE WILL NOT BE PURCHASING ANY CHRYSLER PRODUCTS NEW OR USED IN THE FUTURE - SIMPLY BECAUSE OF THE LACK OF ACCOUNTABILITY AND ACTION ON CHRYSLER'S PART. *TR
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO VEHICLE AIR BAGS SYSTEM AND GAS TANK RECALL NOTICES. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL, EVEN THOUGH SHE HAS BEEN CALLING SINCE, SHE RECEIVED THE NOTICE IN JANUARY 24, 2013.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE DEALER DID NOT HAVE THE PARTS AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD AN EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECENTLY EXPERIENCED THE AIR BAG LIGHT ILLUMINATION FAILURE AND WAS AFRAID THAT THE AIR BAG COULD DEPLOY INADVERTENTLY. THE MANUFACTURER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE AND THEY DID NOT KNOW WHEN THE PART WAS GOING TO BECOME AVAILABLE FOR REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 85,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED IN A TIMELY MANNER PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT DID NOT PROVIDE AN ESTIMATED TIME OF ARRIVAL FOR THE PARTS NEEDED TO PROVIDE THE RECALL REPAIRS. THE FAILURE MILEAGE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 150,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE DEALER DID NOT HAVE THE PARTS AVAILABLE FOR THE RECALL SERVICE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED NHTSA RECALL CAMPAIGN NUMBER 12V527000 (AIR BAGS) EXCEEDED A REASONABLE TIME TO BE REPAIRED. THE VEHICLE EXPERIENCED THE AIR BAG WARNING LIGHT ILLUMINATION FAILURE. THE CONTACT WAS AFRAID THAT THE AIR BAG COULD DEPLOY. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND THEY DID NOT KNOW WHEN THE PART WAS GOING TO BECOME AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 125,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHENEVER SHIFTING INTO DRIVE OR REVERSE, A LOUD NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND THEY INFORMED THAT THE FAILURE WAS CONTRIBUTED TO BOTH REAR LOWER CONTROL ARMS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR REPAIRS CAUSED BY VEHICLE M35 RELATED DEFECT. *SMD THE CONSUMER STATED IN LATE DECEMBER 2012, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS CONFIRMED THE OCCUPANT RESTRAINT CONTROL HAD INDEED FAILED WHICH WAS CONSISTENT WITH THE PROBLEM DESCRIBED IN RECALL M35. THE CONSUMER HAS BEEN UNSUCCESSFUL, AT TRYING TO OBTAIN REIMBURSEMENT.
SAFETY RECALL NOTICE M35/NGTSA12V-527 WAS ISSUED NOV 8, 2012.....AND AS OF TODAY'S DATE, JULY 8, 2013 (8 MONTHS LATER) THE DEALERSHIPS ARE STILL SAYING CHRYSLER HAS NOT MADE THE PARTS AVAILABLE TO AFFECT THE REPAIR. FURTHERMORE, THE DEALERSHIPS ARE TELLING ME I NEED NOT BE CONCERNED ABOUT THE AIRBAGS INADVERTENTLY DEPLOYING, WHICH IS CONTRARY TO WHAT THE RECALL NOTICE STATES. MY 16-YEAR-OLD DAUGHTER DRIVES THIS VEHICLE, AND I AM VERY CONCERNED FOR HER SAFETY AND WANT IMMEDIATE REPAIRS DONE TO THIS VEHICLE TO ENSURE SHE DOES NOT EXPERIENCE A CRASH AND/OR INJURY DUE TO THIS KNOWN ISSUE. *TR
I OWN A 2002 JEEP LIBERTY. I RECEIVED A RECALL NOTICE SIX MONTHS AGO AND THE MANUFACTURER DID NOT SEND A FOLLOW UP LETTER REGARDING THE AVAILABILITY OF THE PARTS FOR THE REPAIR. THE VEHICLE WAS NOT SERVICED DUE TO PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. I HAVEN'T EXPERIENCED A FAILURE. THE MANUFACTURER WILL NOT REPAIR MY VEHICLE UNTIL I RECEIVE THE 2ND NOTICE. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 12V527000 (AIR BAGS:FRONTAL:SENSOR/CONTROL ), THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE TO REMEDY THE RECALL. SIX MONTHS LATER, THE PARTS WERE STILL NOT AVAILABLE TO REMEDY THE RECALL. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 87,000.
OUT OF NO WHERE ENGINE LIGHT COMES ON CHECK OIL NO OIL IN CAR TOOK IT TO MECHANIC SAID ENGINE IS BLOWN AND THAT IT IS A COMMON INCIDENT WITH THE JEEP LIBERTY ENGINES THAT THEY ALWAYS FAIL BEFORE 140000 MILE NOW I HAVE TO PAY 4000 TO HAVE A NEW ENGINE PUT IN IT PISSED. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE PARTS NEEDED TO COMPLETE THE RECALL SERVICE WERE NOT AVAILABLE FOR REPAIR AND THE MANUFACTURER DID NOT HAVE AN ESTIMATED TIME OF ARRIVAL FOR THE PARTS. THE FAILURE AND CURRENT MILEAGE WAS 151,000.
MY JEEP HAS BEEN UNDER RECALL FOR THE AIRBAGS SINCE THE NOTICE HAS COME OUT AND I HAVE YET TO GET IT FIXED. MY AIRBAG LIGHT COMES ON AND GOES OFF WHEN BEING DRIVEN. THIS NOTICE WAS SENT IN JAN. 2013 AND HERE IT IS SIX MONTHS LATER AND NOTHING HAS BEEN DONE. FOR SOME REASON THE MAKER SEEMS TO BE GIVING ME THE RUN AROUND ON PARTS. CAN SOMETHING PLEASE BE DONE SO I CAN GET THIS FIXED? *TR
CAR JUST STALLED AFTER FILLING UP IN THE GAS STATION. CAR HAS BEEN WELL MAINTAINED AND JUST UNDERWENT OIL CHANGE AND TUNEUP. DIAGNOSIS OF A REPUTABLE SHOP: LOSS OF COMPRESSION IN #4 CYLINDER, LEAKING HEADGASKET. THIS HAS BEEN A COMMON PROBLEM WITH THE 2002-2003 MODELS AS EVIDENTLY SHOWN IN THE JEEP FORUMS AND PER REPAIR SHOP/S. BEST SOLUTION IS TO BUY A REBUILT ENGINE TO AVOID RECURRENCE OF THE SAME PROBLEM. VERY COSTLY TO THE CONSUMERS AND A TRUE TESTAMENT TO THE JEEP BRAND. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND CONTACTED THE DEALER. THE DEALER ADVISED THAT THE VEHICLE WOULD NOT BE ABLE TO BE SERVICED FOR AT LEAST A YEAR BECAUSE THEY HAD NOT RECEIVED THE PARTS NEEDED TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE OVERHEATED AND MADE A LOUD BANGING NOISE WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT EXPERIENCED THE FAILURE WHEN THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT WAS ALSO CONCERNED THAT THE FUEL TANK FAILURE COULD OCCUR AT ANY MOMENT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATED FAILURE MILEAGE WAS 180,000 AND THE CURRENT MILEAGE WAS 181,000. ..UPDATED 08-07-13 *BF
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE EXPECTANCY WAIT FOR HAVING THE VEHICLE SERVICE PER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME. THE DEALER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND THEY DID NOT KNOW WHEN THE PART WAS GOING TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. THE APPROXIMATE CURRENT MILEAGE WAS 77,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED SHE RECEIVED A RECALL NOTICE TWO MONTHS AGO AND THE MANUFACTURER DID NOT SEND A FOLLOW UP LETTER REGARDING THE AVAILABILITY OF THE PARTS FOR THE REPAIR. THE VEHICLE WAS NOT SERVICED DUE TO PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), HOWEVER THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
MY 2002 JEEP LIBERTY SPORT HAD TO HAVE THE RADIATOR REPLACED2 YEARS AGO (2011) DUE TO SLUDGE IN THE SYSTEM, WHICH WAS FINE BECAUSE IT WAS ALREADY ALMOST 10 YEARS OLD. RECENTLY (JUNE 2013) I SMELLED COOLANT AND BY THE TIME I GOT IT TO THE MECHANIC, IT HAD OVERHEATED JUST ONCE, FROM THE WATER PUMP NOT WORKING. SO THE MECHANIC REPLACED THE WATER PUMP, AND AFTER THAT IT NEVER WORKED THE SAME. THE ENGINE WAS ROUGH, DIDN'T HAVE A SMOOTH IDLE, AND THE NEXT DAY, THE "CHECK ENGINE" LIGHT CAME ON. I HAD A FRIEND CHECK IT OUT ON A WEEKEND WHEN THE LIGHT STAYED ON AND STARTED FLASHING, AND THE ENGINE FELT/SOUNDED EVEN ROUGHER. THERE WERE MULTIPLE ERROR SIGNALS, LATER DIAGNOSED BY THE MECHANIC THAT THE HEAD GASKET WAS CRACKED/BLOWN, THERE WARE COOLANT FUMES FROM THE ENGINE, AND 3 OF THE CYLINDERS WERE "WARPED". ESTIMATED REPAIR COST: $2000-3000 AND A WEEK'S WORTH OF LABOR... PROVIDING THEY DIDN'T FIND OTHER DAMAGE WHEN THEY GOT THE ENGINE OUT. READING OTHER REPORTS MAKE ME DISAPPOINTED WITH CHRYSLER AND CONFIDENT THAT I'M NOT GOING TO HAVE MINE REPAIRED NOR BUY A NEW JEEP (THOUGH I HAD PREVIOUSLY LOVED! MY JEEP). *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY LIMITED EQUIPPED WITH MICHELIN CROSS TERRAIN TIRES, SIZE 235/70R/16. THE CONTACT STATED THAT WHILE SERVICING THE VEHICLE, THE MECHANIC NOTICED THAT THERE WAS DRY ROT ON THE FRONT AND REAR DRIVER AND PASSENGER SIDE TIRES. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE FOR THE TIRES WAS 42,000. THE FAILURE AND CURRENT MILEAGE ON THE VEHICLE WAS 114,000. THE VIN WAS NOT AVAILABLE.
THE AIR BAG LIGHT ON MY DASH WOULD COME ON AND OFF WHILE DRIVING AT ALL TIMES. I HAD IT LOOKED AT IN NOVEMBER 2012, THE DEALERSHIP WAS NOT SURE WHY THEY WERE LIGHTING UP WAS WHAT I WAS TOLD SO THE DEALERSHIP REPLACED 2 OF MY FRONT AIR BAG SENSORS CHARGING ME OVER $200. I RECEIVED A NOTICE ABOUT THE AIR BAG SENSOR RECALL AFTERWARDS IN JANUARY 2013. I STOPPED TODAY ( JUNE 20, 2013) TO CHECK ON GETTING IT FIXED AND THE DEALERSHIP HAD NO KNOWLEDGE OF WHEN THEY WILL GET THE PARTS FOR THIS RECALL. THIS IS THE 3RD DEALERSHIP I HAVE STOPPED AT ABOUT THE RECALLED PART AND FIXING IT. ALL I AM EVER TOLD IS THEY DON'T KNOW WHEN THE PARTS WILL COME IN AND TO CALL JEEP CORPORATE AND ASK THEM QUESTIONS I HAVE. OVER 6 MONTHS AGO NOW JEEP GAVE ME A NOTICE OF CONCERN ABOUT THIS RECALL OF THE AIR BAGS POSSIBLY DEPLOYING, I HAVE HAD ISSUES WITH MY AIR BAG SENSORS AND FEEL IT IS VERY RISKY TO CONTINUE DRIVING MY JEEP. I SPOKE WITH JEEP CORPORATE IN MARCH AND SHE SAID TO EXPECT THE PARTS TO BE RELEASED BY LATE APRIL. WELL THAT HAS NOT HAPPENED. WHAT IS THE REQUIRED TIME FRAME FOR AN AUTO MAKER TO NOTIFY OWNERS OF A RECALL AND THEN FIX IT? I FEEL THIS TIME FRAME ---- 6 MONTHS --- IS VERY UNREASONABLE. *TR
BOTH DRIVER AND PASSENGER FRONT SEAT BELT LOCKING MECHANISM FAILED WITHIN TWO WEEKS OF EACH OTHER. THEY WOULD NOT LATCH BECAUSE THE RELEASE BUTTON STAYED IN THE RELEASE POSITION. THE ONLY WAY TO MAKE IT WORK WAS TO MANUALLY PULL THE BUTTON UP TO THE PRE-LOCK POSITION AND INSERT THE BELT LOCKING CLIP. I RECENTLY ORDERED TWO REPLACEMENT UNITS AT A COST OF $185.00. I LOOKED FOR USED ONES BUT SINCE JUST ABOUT EVERY JEEP IN THE SALVAGE YARDS ACROSS AMERICA WERE OUT BASED ON NEED. I HOPE THESE NEW ONES LAST. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER AND THE DEALER WERE MADE AWARE OF THE RECALL NOTICE AND STATED THAT THE PART NEEDED TO CORRECT THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR
THERE ARE CURRENTLY 3 RECALLS ON MY LIBERTY. I HAVE MADE MULTIPLE ATTEMPTS TO GET SERVICE FOR THESE RECALLS FROM BCP JEEP DEALER IN SMYRNA, DELAWARE TO NO AVAIL. I AM TOLD OVER AND OVER THAT THE PARTS ARE ON BACK ORDER AND WE'LL CONTACT YOU WHEN THEY ARE AVAILABLE. I HAVE A RECALL ON MY AIR BAGS-THEY MAY DEPLOY DRIVING DOWN THE ROAD. MY AIR BAG LIGHT HAS BEEN BLINKING FOR YEARS, WHICH IS A SYMPTOM OF THIS RECALL. I ALSO HAVE A PART ON MY SUSPENSION THAT MAY BREAK DUE TO RUST. THAT RECALL IS 11 YEARS OLD AND STILL NOT FIXED. NOW I HAVE A RECALL ON THE FUEL TANK, WHICH MAY BURST INTO A BALL OF FLAMES IN A FENDER BENDER. I AM CURRENTLY DRIVING A DEATH TRAP AND CANNOT JUST GO TRADE THIS VEHICLE IN. I WANT JEEP TO TAKE RESPONSIBILITY FOR THESE RECALLS AND FIX THEM. I AM SICK AND TIRED OF THEM GIVING ME THE RUN AROUND. I CANNOT GIVE YOU EXACT DATES OF WHEN I CONTACTED BCP. I HAVE CALLED THEM MANY TIMES OVER THE YEARS. I ALSO TRIED TO CONTACT THE JEEP DEALER IN DOVER, DELAWARE AND SPOKE TO A VERY RUDE INDIVIDUAL WHO WAS NO HELP TO ME. *TR
IN JANUARY 2013 I RECEIVED AN INTERIM SAFETY RECALL M35/NHTSA 12V-527 FOR MY 2002 JEEP LIBERTY. THE RECALL DEALS WITH THE ORC, OCCUPANT RESTRAINT CONTROL MODULE WHICH IF STRESSED WILL CAUSE THE AIRBAG TO INADVERTENTLY DEPLOY. CONTINUAL CONTACT WITH MY DEALERSHIP ADVISES THAT THE REPLACEMENT PART IS NOT AVAILABLE, AND NO DIRECTION FROM CHRYSLER GIVES AN ANTICIPATED DATE WHEN THE PART WILL BE SECURED. THE AIR BAG INDICATOR LIGHT INTERMITTENTLY DOES COME ON IN MY VEHICLE WHILE THE CAR IS IN DRIVE. I HAVE ONLY ONE CAR. I AM EMPLOYED. I BELIEVE THIS DELAY IS UNCONSCIONABLE AND JEOPARDIZES NOT ONLY MY LIFE BUT OTHERS WHO MIGHT BE INJURED SHOULD THIS CAUSE AN ACCIDENT. THE STORY THAT CHRYSLER IS 'WORKING' WITH THE MANUFACTURER DOESN'T FLY ANYMORE. MORE THAN SIX MONTHS TIME SHOULD BE ENOUGH TO BEGIN TO SUPPLY THE REPLACEMENT PART. *TR
I WAS DRIVING ON THE INTERSTATE AT 55 MPH IN THE RIGHT LANE. I ACCELERATED TO PASS THE VEHICLE IN FRONT OF ME WHO WAS DRIVING APPROXIMATELY 40 MPH. WHEN I ACCELERATED, THERE WAS AN EXTREMELY LOUD BAND THAT CAME FROM MY CAR. I MOVED INTO THE RIGHT LANE AND PULLED OVER, OFF THE ROAD AND STOPPED THE CAR. THE LOUD BANG FRIGHTENED AND STARTLED ME FOR A MOMENT AND I COULD HAVE LOST CONTROL OF THE VEHICLE AND CRASHED. UP UNTIL THEN, I HAD NO PROBLEMS. WHEN I DROVE THE CAR HOME, I DROVE SLOWLY AND CAREFULLY. THE CAR KEPT STOPPING, AS IF SOMEONE TURNED THE ENGINE OFF. I TOOK IT TO THE JEEP DEALER AND WAS TOLD I NEEDED TO REPLACE THE SOLENOID PACK AND FLUID, HAD A BROKEN CLUTCH, AND INTERNAL DAMAGE (TRANSMISSION). AFTER THAT INCIDENT, OTHER ISSUES STARTED SUCH AS NO HYDRAULIC UNDER FRONT HOOD (HAVE TO HOLD HOOD UP WITH ONE HAND WHILE USING OTHER). THE FIRST TIME IT HAPPENED, THE HOOD FELL DOWN ON MY HEAD. THE BACK HYDRAULICS TO KEEP THE HATCHBACK OPEN SOMETIMES WORK OR NOT AND MY WINDSHIELD WIPER MOTOR IS BROKEN. MIND YOU THIS ALL STARTED WITH LOW MILEAGE BETWEEN 72,880 - 74,000. NOW I AM CONCERNED ABOUT THE LATEST RECALL FOR FUEL TANK EXPLOSION IF HIT IN REAR AND THE OTHER RECALL ABOUT THE AIR BAGS. *TR
I RECEIVED A RECALL FOR THE AIRBAGS ON MY VEHICLE, TALKING ABOUT THE AIRBAG DUMMY LIGHT COMING ON AND HOW THE AIRBAG CAN INADVERTENTLY DEPLOY WHILE DRIVING BACK IN NOV OR DEC OF LAST YEAR. THE PARTS TO FIX IT HAVE NOT BEEN MADE!!!! NOW THEY ARE ISSUING ANOTHER RECALL FOR MY TYPE OF CAR AND THEY STILL DO NOT HAVE THE PARTS TO FIX THE FIRST RECALL! VERY FRUSTRATED THAT I AM DRIVING AROUND A DEATH TRAP THAT I PAID ON FOR YEARS, AND NO EFFORT HAS BEEN MADE ON CHRYSLERS BEHALF TO FIX THE PROBLEM!!! *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTICE NHTSA CAMPAIGN ID 12V527000 (AIR BAGS). THE CONTACT STATED THAT THE RECALL REPAIR WAS NOT MADE BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED; HOWEVER, THEY WERE UNABLE TO PROVIDE AN ESTIMATED TIME THAT THE PARTS WOULD BE AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 160,000. UPDATED 06/28/13 *BF THE CONSUMER STATED THE DEALER AND MANUFACTURER ADVISED THERE WAS AN ISSUE PREVENTING THE PROCURING OF PARTS NECESSARY TO REPAIR THE VEHICLE. UPDATED 07/02/2013 *JS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED WHILE APPROXIMATELY 40 MPH, THE HORN INDEPENDENTLY SOUNDED WITH THE ILLUMINATION OF THE ENTIRE INSTRUMENT PANEL. IN ADDITION, WHEN THE VEHICLE WAS IN OPERATION THE HEADLIGHTS WOULD REMAIN ILLUMINATED CONTINUOUSLY EVEN THOUGH THE CONTROL MECHANISM WAS DEACTIVATED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), HOWEVER THE PART REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY INFORMED THAT THE DEFECTS WERE RELATED TO THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 153,000. UPDATED 07/30/13*LJ
THERE IS AN OPEN RECALL REGARDING THE AIRBAGS INADVERTENTLY DEPLOYING AND SINCE I PURCHASED MY VEHICLE I HAVE BEEN IN CONTACT WITH CHRYSLER JEEP NUMEROUS TIMES TRYING TO FIX THE ISSUE WITH THE RECALL AND THEY HAVEN'T BEEN ABLE TO GIVE ANY DATES AS TO WHEN THE PARTS WOULD BE AVAILABLE FOR THE ISSUE TO BE FIXED. THERE WAS A RECALL OPEN ABOUT THE AIRBAGS SINCE NOVEMBER 2012. ON THE COMPANY'S WEBSITE THEY MENTIONED THE PARTS WOULD BE AVAILABLE IN APRIL 2013, IT IS NOW ALMOST JULY AND MY SAFETY ALONG WITH MY FAMILY IS A RISK. THIS IS UNACCEPTABLE. *TR
WHILE DRIVING VEHICLE, ENGINE STARTED TO DRIVE ROUGH. AFTER DRIVING FOR 5 MINUTES CHECK ENGINE LIGHT CAME. TOOK VEHICLE TO MECHANIC AND WAS TOLD CYLINDER HAD ZERO COMPRESSION. WAS TOLD WOULD BE CHEAPER TO GET REMANUFACTURED ENGINE. *TR
I OWN A 2002 JEEP LIBERTY AND HAD NEVER HEARD OF A RECALL ON THE ENGINE! I DID GET A NOTICE FOR THE AIR BAG ISSUES MONTHS AGO AND HAVE CONTACTED THE LOCAL DEALER WHO MAINTAINS THAT THE PARTS AREN'T AVAILABLE. DIDN'T SOME OTHER AUTOS HAVE THE SAME PROBLEM? HAVE THEY BEEN FIXED? I DON'T WANT TO HAVE A WRECK AND THE AIR BAGS NOT DEPLOY AND THEN I BECOME A CRISPY CRITTER. NOR DO I WANT THE AIR BAGS TO DEPLOY WHEN I'M DRIVING DOWN THE INTERSTATE DOING BETWEEN 60 - 70 MILES PER HOUR. AGAIN, POSSIBLE CRASH WITH BURNING TO DEATH. SOMEONE SOMEWHERE NEEDS TO GET CHRYSLER TO WORK. DO THEY NEED A FINANCIAL HANDOUT? GUESS I'M GONNA HAVE TO TRADE THIS CLUNKER IN AND GET SOMETHING OTHER THAN A JEEP. TOO BAD CAUSE I LOVE MY JEEP. *TR
ENGINE STOPPED WITH LOUD NOISES OBVIOUS SOMETHING BROKEN. TOWED TO DEALER. DEALER INDICATED ENGINE FAILURE DUE TO OIL SLUDGE ISSUE. DEALERSHIP INDICATED THAT THIS WAS A COMMON PROBLEM EVEN ON WELL MAINTAINED 2002 LIBERTY 3.7 ENGINES. NOT EVEN 73,000 MILES ON THE ENGINE. INTERNET IS FULL OF STORIES SIMILAR. *TR
SALVAGED ENGINE WITH REPORTED ON 36K MILES ON IT WAS INSTALLED BY DEALER IN MAY 2011 AFTER FIRST ENGINE WAS LOST. PUT NEW TIRES, ALIGNMENT ON VEHICLE ON FRIDAY AFTERNOON, DROVE HOME, JEEP SIT PARKED UNTIL MONDAY MORNING. MONDAY MORNING STARTED AND ENGINE MADE TERRIBLE NOISES AND DIED JUST LIKE FIRST ENGINE DID. REFUSE TO SPEND ANY ADDITIONAL $$ ON LIBERTY 3.7 LITER ENGINES. OBVIOUSLY AN ISSUE. I OWN A 2006 WITH A 3.7, SO HOPEFULLY WILL NOT HAPPEN WITH IT. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527 (AIR BAGS); HOWEVER, THE MANUFACTURER STATED THE PARTS WERE NOT AVAILABLE. THE CURRENT MILEAGE WAS 75,000. RVK *TR
TL* THE CONTACT OWNS 2002 JEEP LIBERTY. THE CONTACT STATED THE VEHICLE MADE A LOUD KNOCKING SOUND AND THEN IT STALLED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DETERMINED THERE WAS A MISFIRE COMING FROM THE PISTONS WHICH CAUSED THE FAILURE TO OCCUR. THE CONTACT WAS ADVISED THAT THE ENGINE NEEDED TO BE REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 139,000. *TR
DRIVER SEAT BELT BUCKLE GETS STUCK CANNOT GET BELT OUT ALL OF THE TIME OR IT WILL JUST RELEASE WHILE DRIVING, VERY UNSAFE!!!!!!! *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS), BUT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000. THE VIN WAS NOT AVAILABLE.
I HAVE EXPERIENCED A WARNING LIGHT STAYING ON FOR THE AIR BAG SYSTEM. I TOOK THE CAR TO THE DEALER FOR THIS PROBLEM A COUPLE OF YEARS AGO AND SPENT BETWEEN $300-400 FOR A REPAIR. IN JANUARY THERE WAS A SAFETY RECALL BY JEEP FOR A PROBLEM WITH THE AIRBAG DEPLOYING UNEXPECTEDLY WHILE DRIVING. THIS IS A SERIOUS SAFETY CONCERN AND MY WIFE AND I FEAR DRIVING THE CAR. I CONTACTED THE DEALER TO SCHEDULE THE RECALL CORRECTIVE ACTION IMMEDIATELY AND WAS TOLD THE PART TO PERFORM THE REPAIR WAS NOT YET AVAILABLE. I CALLED AGAIN IN MARCH AND WAS TOLD I WOULD BE CONTACTED WHEN THE PART WAS AVAILABLE. I CALLED THIS WEEK, JUNE 6, AND WAS TOLD BY THE LOCAL JEEP DEALER THAT THEY HAD CALLED CHRYSLER THAT MORNING AND WERE TOLD IT WAS INDEFINITE WHEN THE PART WOULD BE AVAILABLE. MY WIFE AND I HAVE BEEN LIMITING OUR DRIVING FOR OVER SIX MONTHS WAITING FOR THIS RECALL CORRECTIVE ACTION. THAT IS UNACCEPTABLE. PEOPLE'S LIVES ARE BEING PUT AT RISK. PLEASE TAKE ACTION AGAINST JEEP/CHRYSLER TO REQUIRE THEM TO IMMEDIATELY PROVIDE CORRECTIVE ACTION. *TR
I OWN A 2002 JEEP LIBERTY LTD EDITION AND THERE ARE NUMEROUS REPORTS ON THE INTERNET THAT THERE ARE ISSUES WITH THE #2 CYLINDER VALVE COMING OFF WHICH IN TURN BEAT THE #2 PISTON. I DROVE MY JEEP HOME FROM WORK AND PARKED IN THE GARAGE. ABOUT AN HOUR LATER I STARTED THE JEEP TO LEAVE AND LOW AND BEHOLD THE #2 CYLINDER BLEW AND CREATED MAJOR DAMAGE TO THE PISTON. THERE HAVE ALSO BEEN REPORTS OF A SLUDGE ISSUE ON THE 3.7L ENGINES. I HAVE NEVER RECEIVED A RECALL NOTICE BUT AFTER SPEAKING WITH A MAN THAT WORKED FOR DODGE HE CONFIRMED THAT THEY DID A SILENT RECALL ON THESE ISSUES FOR THE 3.7L ENGINE. I SPOKE WITH CHRYSLER AND THEY LAUGHED AT MY ISSUE SAYING IT WAS CONSIDERED WEAR AND TEAR SINCE MY MILES ARE AT 138,000. I DON'T THINK THIS ISSUE IS VERY FUNNY AND IT COULD HAVE CAUSED ME TO CRASH IF I WOULD HAVE BEEN DRIVING WHEN THE CYLINDER BLEW. I HAVE RECENTLY HAD TO PAY OVER $3000 TO GET MY REPAIRS DONE AND CHRYSLER REFUSES TO HELP WITH THE ISSUE. HAD I OF KNOWN ABOUT THE ENGINE ISSUES AND ALL OF THE RECALLS ON MY VEHICLE I WOULD HAVE NEVER BOUGHT THE JEEP. I AM ONLY ASKING FOR CHRYSLER TO HELP WITH AT LEAST HALF OF THE REPAIR BILL IF NOT ALL OF IT. THIS IS A DEFECT AND IF THE ENGINE WAS CORRECT IT WOULD HAVE NEVER BLOWN. THIS ISSUE HAS CAUSED ME 6 WEEKS OF TRYING TO FIND A RIDE BACK AND FORTH TO WORK AS WELL AS TWO ABSENT DAYS AT WORK. THIS WAS A MANUFACTURERS DEFECT AND THEY SHOULD BE HELD RESPONSIBLE. I ALSO RECEIVED A RECALL NOTICE ON THE AIR BAG AND HAVE YET BEEN ABLE TO GET
I WRECKED MY CAR AND HIT A CEMENT WALL AT APPROX. 35 MPH HEAD ON AND NONE OF THE AIRBAGS DEPLOYED. THE RADIATOR WAS PUSHED BACK INTO THE ENGINE ALONG WITH THE TIRE BEING PUSHED OUT SIDEWAYS. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 12V527000 (AIR BAG) THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER STATED THAT THEY DID NOT HAVE ANY PARTS AVAILABLE TO REMEDY THE VEHICLE. FOUR MONTHS LATER, THE MANUFACTURER STILL DID NOT HAVE THE PARTS AVAILABLE TO REMEDY THE RECALL DEFECT. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER ADVISED THAT THEY WERE WORKING ON PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 139,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE REMEDY PART WOULD BE AVAILABLE IN APPROXIMATELY TWO MONTHS. THE CONTACT HAD NOT EXPERIENCED FAILURE RELATED TO THE RECALL DEFECT. UPDATED 7/8/13 *CN
RECALL M35/12V-527 AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE PART HAD NOT BEEN AVAILABLE FOR THE REPAIR FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Jeep Liberty → · Every Liberty year → · How the figures are calculated →