THE CAR WAS UNATENDED, RUNNING, IN PARK WHEN THE TRANSMISION SLIPPED INTO REVERSE AND ROLLED DOWN THE ROAD HITTING A HOUSE.*AK
1997 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
I PULLED INTO MY SON'S DRIVE-WAY TO PICK HIM UP. I PUT THE CAR IN PARK AND PUT THE EMERGENCY BRAKE ON WHILE I WAITED FOR HIM TO COME OUT. HE WAS SAYING SOMETHING TO ME SO I OPENED THE DOOR AND STOOD SO I COULD HEAR HIM. HE WAS ASKING FOR ME TO COME INSIDE. STANDING BESIDE THE JEEP WITH THE DOOR OPEN, I REACHED IN TO SHUT SHUT THE CAR OFF. I SHUT THE CAR OFF AND THEN IT STARTED GOING BACKWARDS. THE CAR HIT ME AND KNOCKED ME DOWN. I HIT MY HEAD ON THE CEMENT. MY SON RAN AFTER THE CAR AND STOPPED IT FROM GOING ACROSS THE STREET. THEN HE TOOK ME TO THE EMERGENCY ROOM. I HAD A CT SCAN AND SUFFERED HEAD AND TISSUE INJURIES, INCLUDING BLACK EYE (WEAR GLASSES), HEAD LUMP, NECK, FOREHEAD AND TEMPLE BRUISING, BRUISED SHOULDER, BRUISED BEHIND, BRUISED ARM AND BRUISED LEG.*AK
WHILE DRIVING 5 MPH AND APPLYING BRAKES VEHICLE SUDDENLY ACCELERATED TO 35-40 MPH UPHILL. CONSUMER PUT GEAR IN NEUTRAL TO SLOW VEHICLE DOWN. DEALER CLAIMED ACCELERATOR PEDAL LINKAGE WAS BEND AND CAUSED ACCELERATION. *AK
FROM PARK, VEHICLE SHIFTED FREELY AND LOST REVERSE FUNCTION. TOTAL REPAIR COST WAS $2,714.43. DEALER WAS CONTACTED PRIOR TO REPAIR SINCE TRANSMISSION SHOP CLAIMED THE SEE A LOT OF THESE AND THEY THOUGHT TRANSMISSIONS WHERE DEFECTIVE. DEALER REFUSED TO TAKE ANY RESPONSIBILITY.*AK
GAS GAUGE ON INSTRUMENT PANEL INTERMITTENTLY SHOWS INCORRECT LEVEL OF FUEL IN TANKS. DEALERSHIP HAS INFORMED CONSUMER THAT THIS VEHICLE IS NOT INCLUDED IN RECALL 97V194002/ FUEL SENDING UNIT. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION. *AK
WHILE ENGINE WAS RUNNING AND SHIFT LEVER WAS IN PARK POSITION VEHICLE JUMPED OUT OF PARK AND WENT INTO REVERSE. VEHICLE ROLLED OUT OF A SERVICE STATION PARKING LOT AND ACROSS SEVERAL LANES ON A HIGHWAY. ANOTHER INDIVIDUAL WAS ABLE TO STOP VEHICLE WITHOUT A CRASH OR ANY INJURIES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK
CONSUMER ACCELERATED AFTER A STOP AND VEHICLE BEGAN TO GO BACKWARDS. CONSUMER APPLIED BRAKES AND ACCELERATED AGAIN, VEHICLE REPEATED ITSELF. CONSUMER PUT VEHICLE IN PARK AND BACK TO DRIVE, IT WAS NORMAL. MANUFACTURER IS AWARE OF PROBLEM, BUT NOTHNG COULD BE DONE UNTIL A RECALL IS ISSUED.*AK CONSUMER ALSO STATED THAT VEHICLE HAS HAD 2 SETS OF BRAKES AT 22,000 MILES.*JB
CAR WAS IN PARK, RUNNING, WHEN I GOT MY MAIL. I WAS BEHIND THE VEHICLE AND HEARD A CLICK, WHEN I LOOKED UP THE VEHICLE WAS HEADED TOWARD ME. I TRIED TO JUMP IN AND STOP THE VEHICLE BUT COULD NOT. IT ROLLED BACKWARDS ACROSS A 55MPH ROAD INTO THE PARK ACROSS THE STREET AND SLAMMED INTO A TREE CAUSE $2,094.00 IN DAMAGE. I PAID MY $500 DEDUCTIBLE AND MY INSURANCE PAID THE BALANCE. WHEN DAIMLER CHECKED OUT THE VEHICLE THEY SAID THEY FOUND NO PROBLEM. THE DAY WE WERE TO TAKE THE VEHICLE IN FOR THIS INSPECTION, MY HUSBAND WARMED UP THE CAR WITH THE EMERGENCY BRAKE ON, WHEN HE CAME OUT THE CAR WAS ONCE AGAIN IN REVERSE.*AK
DAMAGE TO DRIVER-SIDE DOOR AND FRONT QUARTER PANEL. *AK
A DEFECTIVE FUEL PUMP,HAS BEEN REPLACED ON THREE OCCASIONS, ONCE BY A DEALER, AND THE OTHER TWO TIMES BY A INDEPENDENT REPAIR SHOP.*AK *SLC
VEHICLE WAS PARKED WITH ENGINE RUNNING, PARK BRAKE NOT ENGAGED, AND WAS PULLING TRAILER WHEN VEHICLE SUDDENLY WENT BACKWARD, KNOCKED OVER A PERSON, CONSUMER WAS ABLE TO JUMP IN AND STOP VEHICLE. NO INJURIES, DAMAGE TO VEHICLE UNKNOWN AT THIS TIME. *AK CONSUMER STATED THAT WHILE BRAKE WAS HIT TO STOP THE VEHICLE, THE BOAT FELL OFF THE TRAILER, DAMAGING TRAILER AND PUTTING HOLE IN BOAT. *YD
CONSUMER WAS TRAVELING ON HIGHWAY AND VEHICLE SHUTDOWN WITHOUT PRIOR WARNING, CONSUMER PULLED OVER AND GAS TANK HAD 3/4 OF GASOLINE, DEALERSHIP WAS AWARE OF PROBLEM, THE SENDING UNIT WAS DEFECTIVE, VEHICLE RAN OUT OF GASOLINE DUE TO A FAULTY SENDING UNIT. *AK CONSUMER STATED THE GAS TANK WAS EMPTY EVEN THE GUAGE SHOWED OVER 100 MILES TO EMPTY.*SLC
JEEP DEALER RECOMENDS REPLACEMENT AT COST OF $1000.00; NO ALTERNATIVES . *AK
CONSUMER HAS HAD RECALL, 00V136, WORK DONE, HOWEVER ROTORS CONTINUE TO WARP, ABS MODULE NEEDED REPAIRED, BRAKES ARE NOISY, BRAKES PULSATE, AND ABS LIGHT ILLUMINATES, BECAUSE OF BRAKE PROBLEMS, TIRES HAD TO BE REPLACED AND ROTATED OFTEN, DEALER STATED THERE MAY BE A HAZARDOUS CONDITION IN THE FUTURE WITH THE ABS. *SLC *YH
ALL DAMAGE TO FRONT SECTION, NO AIR BAGS DEPLOYED. *AK
WHILE TRAVELING HEARD NOISE COMING FROM LEFT REAR WHEEL. DEALER WAS CONTACTED, AND STATED THAT ROTORS WERE WARPED AND NEEDED TO BE REPLACED.*AK CONSUMER STATED THAT DUE TO THE ROTORS BEING WARPED FROM THE FACTORY/ WORN DOWN BRAKES WHICH ALSO CAUSED THE AXLE BEARING, SEALS, PINION BEARINGS TO GO BAD, CONSUMER HAD TO HAVE ALL OF THE ABOVE REPLACED INCLUDING ALL ROTORS.*SLC
THE ABS MODULE AND ROTORS FAILED AND WERE REPLACED, THE FRONT BRAKES MAKE NOISE AND THE REAR BRAKES WERE WORN OUT. *YH
VEHICLE JUMPED OUT OF THE PARK POSITION AND INTO REVERSE, RESULTING IN ACCIDENT
VEHICLE WAS PARKED BUT IDILING WHEN IT JUMPED FROM PARK TO REVERSE, RESULTING IN VEHICLE HITTING A POLE. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
WOULD BE DRIVING VEHICLE AND IT WOULD HESITATE. WOULD REV UP AS IF IN NEUTRAL. WOULD SUDDENLY KICK IN, AND THEN ACCELERATE. HAVE TAKEN TO DEALERSHIP, AND WAS INFORMED BY MECHANIC PROBLEM WAS LOW TRANSMISSION FLUID. AFTER CHANGING FLUID IN TRANSMISSION WAS DRIVING AGAIN, AN D PROBLEM STILL OCCURRED. *AK
FIRST PROBLEM : IGNITION STOPS WORKING, IF STEERING IS TRUNED AND THEN TRIED IT STARTS.THIS PROBLEM HAPPENS ANYTIME. DASH LIGHT DIMS IF I PUTS ON THE HEADLIGHT AND FLICKERS WHILE DRIVING.
THE TRANSMISSION FAILED. NLM
UNKNOWN VEHICLE STRUCK CONSUMERS PARKED VEHICLE AT A SERVICE STATION, AND INADVERTENTLY CAUSED VEHICLE TO JUMP OUT OF PARK, FORCING VEHICLE INTO STREET, AND HITTING A VEHICLE WAITING AT TRAFFIC LIGHT. DEALER/MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. *AK *NLM
WHILE AT STOP LIGHT NOTICED VEHICLE WAS TRYING TO JUMP OUT OF GEAR. MANUFACTURER AND DEALER HAVE BEEN NOTIFIED.*AKWHILE THE VEHICLE IS STOPPED AT A STOP LIGHT WITH THE SELECTOR IN THE THE DRIVE GEAR, VEHICLE ATTEMPTS TO JUMP OUT OF GEAR, THE CONSUMER SOMETIMES PUTS THE VEHICLE IN PARK UNTIL IT IS TIME TO PROCEED. *NLM
CONSUMER STATES THE REAR AXLE BEARING WAS REPLACED, AND NOW A FRONT DIFFERENTIAL IS NEEDED.*JB
CONSUMER PLACED VEHICLE IN PARK, GOT OUT WITH THE ENGINE RUNNING, WHEN ALL OF A SUDDEN IT STARTED TO MOVE BACKWARDS, CONSUMER TRIED TO GET IN THE VEHICLE TO APPLY THE BRAKES, BUT THE DOOR HIT HER AND WAS KNOCKED DOWN, VEHICLE WAS DAMAGED, CONSUMER REPORTED INCIDENT TO MANUFACTURER BUT WAS DENIED ANY ASSISTANCE BECAUSE THEY ARE STATING THAT THE EMERGENCY BRAKE SHOULD HAVE BEEN ENGAGED.*JB
WHILE DRIVING VEHICLE JUMPS OUT OF DRIVE INTO REVERSE. VEHICLE DOWNSHIFTS BY ITSELF. ALSO, VEHICLE MAKES A HUMMING SOUND AND IS JERKING. CONTACTED DEALER, AND DEALER STATED THERE WAS NO RECALL.*AK
TRANSMISSION GEAR DOES NOT SHIFT PROPERLY AND STALLS INTERMITTENTLY. VEHICLE HAS BEEN TAKEN TO DEALER FOR INSPECTION/REPAIRS. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
WHILE CAR WAS IN PARK AND ENGINE RUNNING VEHICLE JUMPED OUT OF PARK INTO REVERSE, DOWN DRIVEWAY AND INTO FIELD, CONSUMERS WIFE RAN AND JUMPED IN CAR ,AND WAS DRAGGED UNTIL EMERGENCY BRAKE COULD BE PULLED AND VEHICLE CAME TO A STOP. *AK *JB
BOTH REAR BRAKE ROTORS ARE RUSTED TO AN EXTREME, JEEP HAS A PREVIOUS RECALL ON THE FRONT ROTORS IN THE NORTHEAST REGION FOR RUST TO ROTORS AND HUBS DUE TO SALT ERROSION. THIS RECALL SHOULD BE EXTENDED TO COVER THE REAR ROTORS AS WELL.*AK
BRACKET THAT HOLDS STEERING PUMP BROKE, CAUSING LOSS OF STEERING. DEALER HAS REPAIRED VEHICLE.*AK DUE TO THE FAULTY BRACKET, DEALER HAD TO REPLACE THE TENSIONER AND SERPENETINE BELT ALSO. *SLC
WHILE GEAR WAS IN PARK AND IDLING, VEHICLE STARTED MOVING BACKWARDS. NO DETERMINATION WAS MADE FOR CAUSE OF THIS PROBLEM. *AK VEHICLE ROLLED INTO MAILBOX. *SLC
WHILE DRIVING DOWN A STEEP HILL, VEHICLE BEGAN TO SHIMMY, BRAKES LOCKED, AND CONSUMER HAD NO CONTROL OF VEHICLE, IT WAS DETERMINED BY A MECHANIC THAT VEHICLE CONTAINED TWO CRACKED AXLES ON THE FRONT END, TRAC BAR WAS REPLACED, AS WELL AS WHEEL BEARINGS.*JB
VEHICLE JUMPED OUT OF GEAR, CAUSING PROPERTY DAMAGE, CLAIM NUMBER 55H710293. *SLC
FROM PARK, HAD BEEN HIVING PROBLEM GETTING KEY OUT OF IGNITION CYLINDER. *DB 33-1825-248
CONSUMER ADVISED THAT VEHICLE KICKED OUT OF GEAR AND ROLLED BACKWARDS *DB 42-1384-167
CONSUMER STOPPED VEHICLE AND PUT IT PARK. GOT OUT VEHICLE AND WALKED AWAY HEARD BANG HIS VEHICLE BACKED INTO ANOTHER VEHICLE. *DB 22-V132-439
VEHICLE WAS IN PARK AND MAY HAVE JUMPED GEARS INTO REVERS. *DB 35-W709-576
VEHICLE WAS PARKED AT TOP OF THE HILL WHEN IT WAS ROLLED DOWN HILL AND HIT THE HOUSE. 42-1134-291
GEAR JUMPED OUT OF PARK. 07-3009-610
VEHICLE ROLLED DOWN DRIVE AND HIT ANOTHER CAR. 45-8009-312
WHILE VEHICLE WAS PARKED IN GARAGE (NEW CAR) WITH ENGINE RUNNING, TRANSMISSION SLIPPED OUT OF PARK AN INTO REVERSE. DRIVERS SIDE DOOR WAS OPEN AT TIME AND WAS TORN OFF BY RIGHT SIDE AS IT PASSED BY. WHEN CAR WAS STOPPED BY INSURED, INDICATOR STILL INDICATED CAR WAS IN PARK AUTO DEALER AND MGE DO NOT ACCEPT RESPONSIBILITY, INSURED WILLING TO GO TO COURT. ($6,000 DAMAGE) 55-G215-214
VEHICLE POPPED OUT OF PARK INTO REVERSE BEFORE IT STARTED ROLLING. 06-5287-444
VEHICLE WAS IN PARK, SLIPPED OUT OF GEAR WHILE THE OWNER WAS IN THE GAS STATION STORE, AND IT ROLLED INTO A GAS PUMP,KNOCKED IT OVER CAUSING FIRE AND ALSO CAR CAUGHT ON FIRE. 38-J600-008
VEHICLE WAS IN PARK, GEAR JUMPED CAUSING VEHICLE TO ROLL DOWN THE HILL STRIKING A TREE.25-5518-885
STATE FARM INSURANCE STATED, OWNER HAD LEFT THE JEEP PARKED OUT FRONT OF THE STORE FOR A FEW MINUTES RUNNING, WENT IN TO RING OUT AND LOCKUP AND WHEN SHE CAME OUT THE VEHICLE HAD COASTED BACKWARD AND HIT A .35-W2800-618
THE INSURED CLAIMS HE GOT OUT OF HIS CAR TO GET SOMETHING AND THE VEHICLE JUMPED OUT OF PARK AND ROLLED BACKWARDS *DB 75-5391-573
INSURED THOUGHT SHE HAD VEHICLE IN PARK, INSTEAD IT WAS IN REVERSE. SHE RAN TO TRY AND TO STOP VEHICLE STOP, BUT WAS KNOCKED DOWN AND HIT HER HEAD. THE ADJUSTER STATED VEHICLE JUMPED FROM PARK TO REVERSE.
VEHICLE WAS PUT INTO PARK, BUT THEN ROLLED BACK CAUSING DAMAGE TO VEHICLE, CLAIM 60-C124-977. *SLC
CONSUMER PLACED GEAR SHIFT IN PARK, BUT VEHICLE ROLLED BACKWARD CAUSING DAMAGE, CLAIM 32-V024-155. *SLC
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →