EMERGENCY BRAKE WAS INOPERATIVE, VEHICLE WOULD STILL ROLL WHEN EMERGENCY PARKING BRAKES WERE ENGAGED. DEALER NOTIFIED. *AK *SLC
1997 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
VEHICLE WAS ACCELERATING, WHEN THE VEHICLE REACHED 55 MPH THE STEERING COLUM RELEASED AND SPUN FREELY. THE OWNER HAD NO CONTROL OVER THE VEHICLE AND HIT A TELEPHONE POLE. THE VEHICLE HAS BEEN IN THE SERVICE CENTER MANY TIMES WITH STEERING AND FRONT END PROBLEMS AND ALL VISITS HAVE BEEN DOCUMENTED . THESE REPAIRS HAVE ALL BEEN DONE AT TOWN AND COUNTRY GATES ARE THEY RESPONSIBLE OR IS THE MANUFACTURER
THE VEHICLE WAS PARKED IN FRONT OF AN OFFICE BUILDING, ENGINE RUNNING AND GEAR SHIFT IN PARK. THE DRIVER GOT OUT TO DROP OFF AN ENVELOPE AT THE OFFICE AND AS SHE ENTERED THE BUILDING THE TRANSMISSION SHIFTED FROM PARK TO REVERSE. THE VEHICLE ROLLED, UNDER POWER, BACKWARD INTO TWO OTHER VEHICLES DAMAGING ALL THREE VEHICLES. THE PARKING BRAKE HAD NOT BEEN APPLIED BECAUSE THE DRIVER EXPECTED THE "PARK POSITION" OF THE SHIFTER TO BE ADEQUATE TO KEEP THE CAR FROM MOVING. DAIMLER/CHRYSLER WAS CONTACTED AND THEY HAD AN INVESTIGATOR LOOK AT THE VEHICLE. HE CONCLUDED THAT THE PARKING PAWL, TRANSMISSION LINKAGE AND ALL ASSOCIATED PARTS ARE OPERATING PROPERLY. THEIR DECISION WAS, THAT BECAUSE THE "RECOMMENDATIONS" IN THE VEHICLE MANUAL WEREN'T FOLLOWED, THEY HAD NO OBLIGATION IN THE MATTER. THE DRIVEWAY WHERE THE VEHICLE WAS PARKED HAD ENOUGH SLOPE THAT THE VEHICLE WOULD HAVE ROLLED FREELY IF IT HAD NOT BEEN PLACED IN PARK. ALTHOUGH THERE IS EVIDENCE THAT SIMILAR INCIDENTS HAVE OCCURRED, ( I.E. CONSUMER COMPLAINTS IN THE NHTSA DATABASE) DAIMLER/CHRYSLER HAS NOT NOTIFIED US THAT THISCOULD BE A POSSIBLE PROBLEM. *AK
01 V 119 000/FRONT BRAKE ROTOR: FRONT BRAKE ROTORS NEED TO BE REPLACED WITHIN 12,000 MILES OF WEAR. DEALER NOTIFIED. *AK THERE IS A RECALL CAMPAIGN #00V13600 FOR THIS CONDITION. CONSUMER ADDS THAT THE FUEL INJECTOR HAD TO BE REPLACED DUE TO CARBON DEPOSITS. *TT *JG
THERE IS A VIBRATING FEELING THAT COMES FROM VEHICLE WHEN APPLYING BRAKES. THIS WILL HAPPEN AT ANY SPEED. CONTACTED DEALER, AND THE DEALER IS NOT WILLING TO DO ANYTHING.*AK
WHILE DRIVING AND UPON APPLYING BRAKES VEHICLE SHIMMIES AND VIBRATES. TOOK VEHICLE TO DEALER. *AK THE DEALER REPLACED THE ROTORS AND THE BRAKE PADS, DUE TO WARPAGE.*YH
VEHICLE WAS IN PARK AND TURNED ON WITH DOOR OPEN. AS VEHICLE ROLLED BACKWARDS CONSUMER RAN TO TRY AND JUMP INTO VEHICLE. PHYSICALLY SAW GEAR SHIFT CLICK FROM PARK TO REVERSE. VEHICLE WAS MOVING TOO FAST TO SLAM GEAR SHIFT BACK TO PARK. *AK
CONSUMER STATED THE FUEL GAUGE INDICATED MORE FUEL THAN WHAT WAS ACTUALLY IN THE TANK. TOOK TO DEALER AND DEALER STATED THE FUEL SENDING UNIT WAS FAULTY. NLM DEALERSHIP REPLACED SENDING UNIT AT NO CHARGE. *TT
CONSUMER STATES THAT THE AIR CONDITIONING UNIT HAS BEEN COMPLETELY REPLACED AND STILL FAILS TO FUNCTION. *TT
MY JEEP WAS IN PARK ,ENGINE RUNNING WALKED BEHIND VEHICLE TO STORE . CAME OUT TWO MINUTES LATER AND VEHICLE HAD MOVED IN REVERSE 180 DEGREES. A ROCK STOPPED THE JEEP FROM MOVING FURTHER .*AK
VEHICLE WANDERS UNCONTROLLABLY AND HAS TOO MUCH EMPHASIS WHEN TURNING CORNERS, AND THERE US A LOUD GRINDING NOISE COMING FROM BENEATH THE VEHICLE. SWAY BAR HAS BEEN REPLACED FOUR TIMES WITHIN THE PAST FIVE YEARS. DEALER HAS INSPECTED VEHICLE, AND STATED THAT THE VEHICLE COULD POSSIBLY ROLL OVER.*AK
FUEL GUAGE MISREADS THE AMOUNT OF GAS IN THE VEHICLE. *AK CONSUMER STATES THAT THERE IS A RECALL ON THE SAME PART ON SIMILAR MODELS IN SAME YEAR, HIS VEHICLE SHOULD BE INCLUDED IN THIS RECALL. *YD
VEHICLE WAS TURNED ON AND IN PARK WHEN IT SUDDENLY LURCHED FORWARD, KNOCKING CONSUMER DOWN AND UNCONSCIOUS. BEFORE STOPPING, VEHICLE TURNED IN A COUNTER CLOCKWISE MOTION, DESTROYING ALL OBJECTS IN ITS PATH. DEALER AND MANUFACTURER WERE NOTIFIED.*AK
FUEL GUAGE WILL READ THAT THERE IS A FULL TANK OF GAS WHEN THERE IS NOT. SOMETIMES FUEL WARNING LIGHT WILL COME ON, INDICATING IT IS EMPTY WHEN IT IS NOT EMPTY. DEALER HAS NOT SEEN VEHICLE. *AK
FRONTAL AIRBAGS DID NOT DEPLOY UPON IMPACT, CAUSING CONSUMER TO REAR END A VEHICLE. DEALER AND MANUFACTURER WERE NOT CONTACTED.*AK
CONSUMER EXERIENCED A SUDDEN LOSS OF POWER AND ENGINE SHUT DOWN WHILE DRIVING IN TOWN. AAA ADDED A GALLON OF FUEL AND THE VEHICLE STARTED AND RAN WELL, WHEN ENGINE SHUTDOWN OCCURED THE FUEL GAUGE INDICATED THERE WAS 1/4 TO 1/8TH OF FUEL REMAINING IN VHICLE. THERE IS A RECALL ON THE FUEL SENDING UNIT BUT VEHICLE NOT INCLUDED DUE TO VIN. *JG
WHILE VEHICLE WAS IN PARK IT UNEXPECTEDLY SHIFTED INTO REVERSE AND HIT ANOTHER VEHICLE. *AK *YH
IN COLD WEATHER CONDITIONS TRANSMISSION SLIPS AND WILL NOT CHANGE GEARS OR ACCELERATE PROPERLY, CAUSE UNKNOWN. DEALER HAS BEEN CONTACTED. PLEASE GIVE ANY FURTHER DETAILS.*AK
WIRE IN DRIVER'S SIDE SEAT THAT HELPS SEAT TO HEAT UP HAD A SHORT IN IT, AND CAUSED A SMALL BURNED HOLE IN SEAT, WHEN CHECKING THE SEAT WIRE WAS BURNED, AND OTHER WIRES WERE ALSO BURNED. *AK
VEHICLE WAS PARKED, ENGINE NOT RUNNING, BEFORE HE COULD TURN KEY VEHICLE ROLLED FORWARD, STILL IN PARK. DEALER COULD NOT FIND A PROBLEM. MILEAGE AT THE TIME WAS 30400.*AK
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
CONSUMER STATES WHEN MAKING TURNS THE ENGINE STALLS, THIS HAPPENS MOSTLY ON LEFT TURNS. NLM
CONSUMER STATED THAT FLAMES CAME OUT OF THE BROKEN EXHAUST MANIFOLD. CONSUMER IS CONCERNED THAT THIS MAY CAUSE A FIRE, CONSUMER REPLACED THE EXHAUST. ALSO EXHAUST SPECIALIST TOLD HIM THAT MANY OTHER CHEROKEES HAVE SAME PROBLEM. *YD
WHEN MAKING LEFT TURN AND HAVING A 1/4 TANK OF GAS OR LESS VEHICLE WILL STALL. TOOK VEHICLE TO DEALER, AND DEALER INDICATED THAT SENDING UNIT WAS DEFECTIVE. PLEASE ADD VIN. *AK
THE TRUCK IS NOW DOWN, THE TRANSMISSION IS NOT FUNCTIONING AT ALL, ALL GEARS ACT AS IF IN DRIVE.
TRANSFER CASE MALFUNCTIONED. VEHICLE BECAME INOPERABLE. CONTACTED DEALER AND DEALER NOTED THAT TRANSFER CASE WAS DRY AND NEEDED TO BE REPLACED.*AK *JB
REAR END WENT OUT AND VEHICLE WAS INOPERABLE. CONTACTED DEALER AND WHEEL BEARINGS WERE REPLACED. REAR END HAS BEEN REPLACED TWICE ALREADY.*AK KEYLESS REMOTE FAILED. FUEL GAUGE FAILED. BUZZING NOISE WHEN UNLOCKING THE DOORS. TRANSFER CASE LEAKING. REAR END MAKES NOISE, DEALER REBUILT DIFFERENTIAL. LEFT FRONT WHEEL MAKES NOISE. *YH
PROBLEM WITH ENGINE REVVING WHILE VEHICLE IN OR OUT OF GEAR *AK
THE FRONT ROTORS ROUTINELY WARP. CHRYSLER REPLACED THEM AT 18,000 MILES, TURNED THEM AT 30,000 MILES AND BY 40,000 MILES THEY WERE WARPED AGAIN. NO MECHANICAL PROBLEMS CAUSING THE WARPING. SERVICE TECH AT DEALERSHIP SAID THIS IS KNOWN DESIGN DEFECT. *AK
WHILE DRIVING 25MPH VEHICLE SHIFTED FROM DRIVE TO REVERSE. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
WHEN APPLYING BRAKES UNDER NORMAL CONDITIONS PEDAL WENT TO THE FLOOR, RESULTING IN EXTENDED STOPPING DISTANCE. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
FUEL GAUGE SHOWED OVER 1/4 TANK WHEN VEHICLE RAN OUT OF FUEL IN TRAFFIC. THERE IS A RECALL ON JEEPS FOR THIS PROBLEM, BUT CHRYSLER SAYS MINE ISN'T COVERED EVEN THOUGH IT WAS MANUFACTURED RIGHT IN THE MIDDLE OF THE RECALL DATES.( 12/96).*AK
GEAR SHIFT JUMPED OUT OF PARK INTO REVERSE AND CONSUMER'S VEHICLE HIT ANOTHER VEHICLE. *AK
GAS GUAGE IS INDICATING THAT THERE'S ONLY HALF A TANK OF GAS. CONSUMER FILLS UP TANK, AND VEHICLE WILL TAKE A WHOLE TANK OF GAS. PLEASE PROVIDE ANY FURTHER INFORMATION. CONSUMER HAS CONTACTED THAT DEALER.*AK
CONSUMER PLACED VEHICLE IN PARK AND EXITED VEHICLE, VEHICLE SHIFTED FROM PARK TO REVERSE AND HIT TWO CARS BEFORE COMING TO A STOP. *JG
FUEL GAUGE READS INACCURATE AMOUNTS OF FUEL. MANUFACTURER STATED VEHICLE WAS NOT INCLUDED IN RECALL DUE TO VEHICLE BEING MANUFACTURED 3 DAYS EARLIER THAN VEHICLES INCLUDED IN RECALL.*AK THE FUEL TANK LEVEL SENDING UNIT FAILED WHICH CAUSED THE FUEL GAUGE TO DISPLAY AN INACCURATE FUEL LEVEL. *YH
WHILE VEHICLE WAS IDLING IT SHIFTED INTO REVERSE, AND COLLIDED INTO ANOTHER VEHICLE, CONSUMER HAS CONTACTED DEALER.*AK *SLC
GAS GAUGE FAILS TO REGULATE PORPERLY. GAUGE WOULD READ MORE FUEL THEN IT HAS.*AK
BRAKES WERE SQUEAKING. ONCE PRESSED BRAKES TO FLOOR, AND VEHICLE WOULD NOT STOP UNTIL IT WAS RIGHT UP ON BACK OF ANOTHER VEHICLE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
THE FAILURE APPEARS IDENTICAL TO THAT COVERED IN NHTSA RECALL 97V1940002, BUT IS NOT IN DATE RANGE COVERED BY THE RECALL. *AK
VEHICLE WAS RUNNING WHILE IN PARK. CONSUMER GOT OUT TO OPEN GARAGE AND GEAR SHIFT SLIPPED INTO REVERSE. VEHICLE PUSHED CONSUMER HALF WAY THROUGH GARAGE DOOR. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
HAD COMPLETED FILLING TANK WITH FUEL AND WAS DRIVING HOME WHEN CONSUMER STARTED SMELLING FUEL. AFTER ARRIVING HOME, PARKED VEHICLE, AND CHECKED BENEATH. NOTICED FUEL WAS LEAKING FROM TOP OF THE FUEL TANK. HAD NOT CONTACTED DEALERSHIP OR MECHANIC.*AK
THE CONSUMER LEFT THE VEHICLE WITH THE ENGINE RUNNING BUT THE VEHICLE WENT IN REVERSE ON ITS OWN AND KNOCKED A GAS PUMP CAUSING FIRE, THE FIRE WAS EXTINGUISHED QUICKLY AND THE VEHICLE HAD MINOR DAMAGE. *YH
LEFT THE JEEP IDLING IN PARK AND REALIZED AFTER I HAD BEEN OUT OF THE JEEP FOR A MINUTE OR SO THAT IT WAS DRIVING IN REVERSE. RAN AFTER IT AND OPENED THE DOOR TO STEP IN ON THE BRAKES AND WAS KNOCKED DOWN BY THE DOOR. I CONTINUED TO RUN AFTER IT. RESULTING IN SMASHING INTO A METAL PAINTING DEVICE.
WHILE DRIVING VEHICLE 50MPH ACCIDENT OCCURRED, AND FRONTAL AIR BAGS DID NOT DEPLOY. PLEASE PROVIDE ANY FURHTER INFORMATION.*AK
WHILE DRIVING 50MPH ACCIDENT OCCURRED, AND FRONTAL AIR BAGS DID NOT DEPLOY. PLEASE PROVIDE ANY FURHTER INFORMATION.*AK
ENGINE WAS RUNNING, EMERGENCY BRAKE NOT APPLIED, AND VEHICLE SUDDENLY WENT INTO REVERSE. CONSUMER WAS CAUGHT BY VEHICLE, AND HER RIGHT LEG WAS RUN OVER. CONSUMER WAS HOSPITALIZED FOR 3 WEEKS. DAMAGE TO VEHICLE UNKNOWN. *AK
TRANSMISSIN JUMPS IN REVESE. *AK
VEHICLE WILL KICK INTO GEAR BY ITSELF. WHEN PRESSING GAS THERE'S A DELAYED REACTION. THEN, VEHICLE WILL TAKE OFF UNEXPECTEDLY. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
VEHICLE EXPERIENCED TOTAL FAILURE AT 65 MPH. I WAS TOLD THIS WAS DUE TO A CORRODING FUEL TANK, CAUSED BY ADDITIVES USED BY GAS MANUFACTURERS. APPARENTLY THE CORRODING TANK "PIECES/SLIVERS/SHARDS/ETC." CLOG THE FUEL FILTER/FUEL PUMP AND DOES NOT ALLOW FUEL TO REACH THE ENGINE. CHRYSLER HAS SINCE CHANGED THE CONSTRUCTION OF THEIR TANK TO ACCOUNT FOR THIS PROBLEM. HOWEVER, I HAD TO WAIT IN EXCESS OF 2 WEEKS FOR A TANK BECAUSE OF A (QUOTE FORM THE DEALER) "NATIONAL BACKORDER" ON FUEL TANKS. UPON FURTHER INVESTIGATION, I HAVE FOUND THIS TO BE A WIDESPREAD PROBLEM (IT'S WHAT'S CAUSING THE BACKORDER, AS BEST AS I CAN DETERMINE). THE WARRANTY COMPANY I HAVE EXTENDED COVERAGE THROUGH (WYNNS), TOLD ME THAT THEY ARE SO FAMILIAR WITH IT THAT THEY HAVE INSTITUTED A PROCEDURE TO DENY ANY CLAIM ARISING TO CHRYSLER TANKS SINCE IT IS A PROBLEM STEMMING FROM THE CHRYSLER DESIGN. MY REAL PROBLEM ARISES FROM THE FACT THAT WHILE THIS ISSUE IS SO FAR REACHING TO CAUSE A NATIONAL BACKORDER ON CHRYSLER TANKS, GETTING CHRYSLER AS A CORPORATION TO ADMIT THE PROBLEM IS IMPOSSIBLE (OF COURSE) ALTHOUGH THE LOCAL JEEP DEALER IS AWARE OF IT. IF IT IS A KNOWN PROBLEM, I AS A CONSUMER SHOULD HAVE RECEIVED SOME NOTICE ABOUT POTENTIALLY CORROSIVE TANKS, OR PERHAPS THERE SHOULD BE A RECALL ON THIS ITEM. THE FUEL TANK FAILURE CAUSES A COMPLETE STOPPAGE OF THE VEHICLE, AS I LEARNED TRAVELLING 65 MPH ON RTE. 81S IN PENNSYLVANIA WITH MY 7 MONTH PREGNANT WIFE AND 1.5 YEAR OLD SON IN THE CAR. I THANKFULLY WAS ABLE TO
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →