1997 Jeep Grand Cherokee complaints

HAVING PROBLEM WITH REAR AND FRONT BRAKES SQUEAKING ALL THE TIME CONSIDEREING THEY ARE BOTH NEW, ONE FROM A RECALL AND ONE FROM A BRAKE SERVICE CENTER. DT

WHEN CONSUMER FUELED VEHICLE, THE GAUGE READING INDICATED THAT TRUCK HAD MORE FUEL THAN IT ACTUALLY DID. RELATED RECALL 97V194000 CONSUMER'S V.I.N. NOT INCLUDED. PH *TT *JB

THE GAS GAUGE OCCASIONALLY DROPPED TO EMPTY AND THE BUZZER WOULD SOUND, CONSUMER TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THERE WAS A RECALL, HOWEVER VEHICLE WAS NOT INCLUDED DUE TO THE VIN. TS *JB

CONSUMER STATES THAT FUEL GAUGE WAS READING TANK LEVEL INCORRECTLY. THEN ONE DAY WHILE DRIVING THE FUEL PUMP FAILED CAUSING VEHICLE TO STALL. TS CONSUMER TRIED TO START THE VEHICLE, IT SPURTED THEN DIED. *JG *JB

CONSUMER STATED THAT WHEN VEHICLE WAS IN PARK ON A HILL THE VEHICLE CAME OUT OF PARK CAUSING THE VEHICLE TO ROLL BACK. DEALER NOTIFIED. TS

THE CONSUMER STATES THAT HE HAD TAKEN HIS VEHICLE IN TO THE DEALER, AND EXPLAINED THAT HE WOULD PLACE THE VEHICLE IN PARK, AND IT STILL MOVED BACKWARDS. THE CONSUMER WAS TOLD THAT HE NEEDED A NEW TRANSMISSION AND WAS GIVEN A PRICE OF 2600.00 ALONG WITH ANOTHER 127.00 FOR THE DIAGNOSTIC COST. THE CONSUMER THEN RECIEVED A RECALL NOTICE FROM THE DEALER, WHICH WAS TO INSTALL A SECONDARY DETENT SYSTEM ONTHE VEHICLES FLOOR SHIFTER. (WHEN THE SHIFTER ISN'T PLACED FULLY INTO THE PARK POSITION AND LEAVES THE ENGINE RUNNING, THE VEHICLE MAY UNEXPECTEDLY MOVE REARWARD AFTER SEEMING TO BE STABLE)-COULD INJURE THOSE IN AND/OR NEAR THE VEHICLE. NHTSA # 02V053000. THE CONSUMER DEMANDS THE MONIES SPENT ON THE REPAIR BE RETURNED. *SCC

THE CONSUMER TOOK THE VEHICLE TO THE DEALER TO HAVE RECALL 02V-053 PERFORMED FOR THE SHIFTER LEVER, AFTER THE INSTALLATION WAS COMPLETED, THE CONSUMER NOTICED THE SHIFTER WAS STIFF BUT LEFT THE DEALER ANYWAY. THE CONSUMER STATED THAT SHE COULDN'T DRIVE THE VEHICLE LIKE THIS. THE CONSUMER CALLED JEEP EAGLE AND WAS TOLD THAT MAYBE IT NEEDED FURTHER ADJUSTMENT. THE CONSUMER HAD GONE BACK TO THE SERVICE DEPARTMENT WHO HAD PERFORMED THE RECALL, AND WAS TOLD THAT EVERYTHING WAS CORRECT. THE CONSUMER WAS GIVEN THE OPTION TO REMOVE THE RECALL AND RETURN THE VEHICLE TO ITS ORIGINAL CONDITION. (THE CONSUMER COULDN'T IMAGINE USING TWO HANDS TO SHIFT, SO SHE OPTED FOR THE CHANGE) THE CONSUMER PICKED UP THE VEHICLE LATER AND THEN NOTICED THAT IT IS NOW LOOSE COMPARED TO ITS ORIGINAL CONDITION. THE CONSUMER(S) WERE TOLD THAT WHAT THEY PERCEIVED AS LOOSE WAS COMPLETELY FUNCTIONAL AND OKAY TO DRIVE. THE CONSUMER(S) HAVE HAD A NUMBER OF CONCERNS WITH THE STIFF SHIFTING RELATED TO THE RECALL. *SCC *JB

WHILE TRAVELING ABOUT 35MPH ON THE HIGHWAY HE T-BONE ANOTHER VEHICLE. AND THE DUAL AIRBAG DIDN'T DEPLOY. PLEASE PROVIDE ADDITIONAL INFORMATION. DEALER IS AWARE OF THE PROBLEM. TS

THE VEHICLE STALLED ON 3 SEPARATE OCCASIONS. TS *JB

AIR CONDITIONER NOT BLOWING COLD, FREON RECHARGED BY AUTO DEALER, ONE YEAR LATER. THE SAME PROBLEM, WAS TOLD VERY EXPENSIVE TO FIX, AND IT WAS CHEAPER TO RECHARGE EVERY YEAR. RECHARGED AGAINJUNE 2001, AND AGAIN ON JUNE 2002. TALKING WITH OTHER JEEP OWNERS, THEY HAD THE SAME PROBLEM. IT DOESN'T SEEM NORMAL THAT THE EVAPORATOR IN A 3 YEAR OLD JEEP SHOULD FAIL. I HAVE OWNED CHRYSLER PRODUCTS FOR 20 YEARS & NEVER HAD THIS PROBLEM. I SHOULD HAVE REACTED SOONER, BUT I FIGURED IT WAS OUT OF WARRANTY, AND NOW I HAVE LEARNED OF OTHERS WITH THE SAME PROBLEM. DT

TOOK IN TO DELAER FOR A RECALL B02 SECONDARY DETENT SYSTEM ON FLOOR SYSTEM, AFTER RECALL WAS PERFORMED, NOW THERE IS A SHIMMEY THAT WAS NOT THERE BEFORE RECALL WAS DONE. CAUSE IS UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION. MR

CONSUMER ADVISED THAT VEHICLE WAS IDLING IN PARK, BUT SLIGHTLY ROLLED BACKWARD. CONSUMER VISITED DEALER TO ADVISE OF INCIDENT. DEALER INFORMED CONSUMER THAT VEHICLE NEEDED NEW TRANSMISSION AND REPLACED FOR CONSUMER, BUT DID NOT MENTION CURRENT RECALL 02V053000. CONSUMER THEN RECEIVED RECALL NOTICE AND CONTACTED MANUFACTURER. MANUFACTURER ADVISED CONSUMER THAT DEALER RECORDED RECALL 02V053000 BEING REMEDIED ON 10/27/02 THE SAME TIME VEHICLE'S TRANSMISSION WAS BEING REPLACED. TS THE TRANSMISSION WAS NEVER REPLACED, BUT CONSUMER PAID FOR A REPLACED TRANSMISSION. *JG

THE GAS GAUGE WOULD READ FULL WHEN THERE WAS NO GAS IN THE TANK, CONSUMER WAS INFORMED BY DEALERSHIP THERE WAS A RECALL, HOWEVER VIN WAS NOT INCLUDED. TS *JB

WHILE THE VEHICLE WAS IN PARK WITH ENGINE RUNNING. CONSUMER STATES THE VEHICLE SUDDENLY STARTED ROLLING BACKARDS CONSUMER MANAGED TO JUMP IN AND STOP VEHICLE. TOOK TO DEALER, DEALER IS REPLACING THE FLOOR SHIFTER. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

HOOD FLEW OPEN AT 70 MPH, CONSUMER WAS ABLE TO PULL OVER SAFELY. PLEASE PROVIDE ADDITIONAL INFORMATION. TS

CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND NO WARNING THE VEHICLE WILL SHUT OFF CAUSING CONSUMER TO PULL OVER. DEALER NOTIFIED. TS

BEFORE CONSUMER PURCHASED THE VEHICLE, THE ROTORS AND PADS HAD BEEN REPLACED. CONSUEMR RECEIVED A RECALL NOTICE REGARDING THE ROTORS AND PADS AND HAD THEM REPLACED AGAIN PER RECALL STANDARDS. IN JUNE OF 2001, CONSUMER NOTICED A PULSING IN THE BRAKES. THE BRAKES WERE WORN, THE ROTORS WERE REPLACED AND THE PADS CHANGED. IN SEPTEMBER OF 2002, THERE WAS A HEAVY PULSING AND A GRINDING NOISE DURING BRAKING. CONSUMER WAS TOLD THE PADS WERE COMPLETELY WORN AWAY AND METAL WAS GRINDING AGAINST METAL. *JG

I READ IN THE PAPER YOU WERE INVESTIGATING HOODS OPENING ON 1997 JEEP GRAND CHEROKEES. MY JEEP HOOD CAME OPEN WHILE I WAS DRIVING DOWN I-65 IN ALABAMA APPROXIMATELY AT THE DATE LISTED IN THE QUESTIONAIRE. THAT DATE IS AN ESTIMATE. I WAS DRIVING AT ABOUT 65 MPH WHEN THE HOOD POPPED UP, PARTIALLY OBSCURING MY VISION. I WAS NEAR AN EXIT, SO I MANAGED TO SAFELY GET OFF THE ROAD AND STOP AND RE-LATCH THE HOOD. AT THE TIME I THOUGHT I MUST HAVE NOT CLOSED IT PROPERLY AFTER CHECKING THE OIL, BUT NOW THAT I KNOW THERE IS AN INVESTIGATION UNDERWAY I THOUGHT IT WAS WISE TO REPORT THIS INCIDENT ANYWAY. I CAN NOT CONFIRM OR DENY THAT I IMPROPERLY CLOSED THE HOOD BEFORE THIS INCIDENT I JUST DON'T REMEMBER. DT

CONSUMER STATES THAT WHILE DRIVING THE HOOD POPPED OPEN, CAUSING POOR VISIBILTY, ALMOST CAUSING AN ACCIDENT. DEALER CONTACTED. MR

THE VEHICLE HAS EXPERIENCED SYMPTOMS OF RECALL 97V-194000 WHICH IS FOR THE FUEL LEVEL SENDING UNIT. THE DEALER WAS NOT WILLING TO REPAIR THIS PROBLEM. *MR *NLM

PROBLEMS WITH GAS GAUGE. CONSUMER FEELS UNSAFE DRIVING LONG DISTANCES. PLEASE PROVIDE ANY FURTHER INFORMATION. *MR

MR

REAR AXLE BEARINGS REPLACED TWICE NOW. BRAKE ROTOR WARPAGE A DIRECT RESULT OF CALIPER DESIGN. REPLACED ROTORS WITH AFTER MARKET AND STILL WARPED. REPLACED CALIPERS WITH AFTER MARKET AND NEEDED $115.00 REPAIRS TO ROTORS THAT HAD 8000 MILES ON THEM. ENGINE OIL LEAK AND ODOR FROM MANIFOLD GASKET LEAK AT FRONT OG ENGINE. DOOR CHECK ROLLER ON DRIVERS DOOR BROKE OFF COMPLETELY. MAY NOT BE A WARRANTY REPAIR. WILL INVOKE LEMON LAW IF REAR BEARINGS FAIL ANOTHER TIME. CHRYSLER BUILT A REAL PIECE OF GARBAGE!!!

WHILE TRAVELING HEARD NOISE COMING FROM REAR OF VEHICLE. VEHICLE WAS SERVICED, TECHNICIAN NOTICED REAR DIFFERENTIAL NEEDED TO BE REPLACED. PLEASE PROVIDE INFORMATION.*AK

RECALL 97V194001; FUEL THANK MOUNTED FUEL LEVEL SENDING UNIT ACCURACY CAN DEGRADE OVERTIME,INDICATING SIGNIFICANTLY MORE FUEL IN RESERVE THAN ACTUALLY PRESENT. THIS VEHICLE WAS NOT INCLUDED IN RECALL DUE TO THE VIN AND MANUFACTURING DATE.*AK

WHILE DRIVING AND WITHOUT WARNING POWER STEERING PULLEY AND SHAFT DICONNECTED FROM POWER STEERING PUMP, CAUSING COMPLETE POWER STEERING FAILURE. *AK *YH

I CONTACTED THE DEALER FOR THE EVAPORATOR/CONDENSER PROBLEM ON THE AIR CONDITIONER ON THE VEHICLE- THE CUSTOMER SERVICE REP. AT CHRYSLER TOLD ME THAT THE MILEAGE WAS TOO HIGH AND THERE IS NOTHING HE CAN DO FOR ME- BUT HE IMMEDIATELY TRIED TO SELL ME A NEW VEHICLE AT A "SPECIAL PRICE". THIS IS THE 3RD TIME THAT JEEP/ DAIMER CHRYSLER HAS FAILED TO COVER ANYTHING UNDER THE RECALL CONDITIONS. THE FIRST TIME WAS A BRAKE PROBLEM THAT I CLEARLY STATED WAS A MFG. DEFECT- THEY INSISTED THAT IT WAS MY DRIVING HABITS, PAID OUT OF POCKET FOR THE REPAIR. 2ND PROBLEM WAS A WIRING HARNESS PROBLEM THAT THE DEALER HAD PROBLEMS FINDING AND THEN ATTEMPTED TO CHARGE $$$$ FOR THE REPAIR- AGAIN OUT OF POCKET REPAIR FOR WHAT I FEEL WAS A MFG. DEFECT OR OVERSIGHT ON THE WIRING HARNESS ASSEMBLY. SO I WILL DEFINITELY MAKE THIS MY LAST CHRYSLER/JEEP PURCHASE FOR ME AND MY FAMILY.*AK

WHILE DRIVING AT ANY SPEED AND WITH NO WARNING FUEL GAUGE INDICATOR WILL JUMP AROUND, READING THE WRONG GAS LEVEL. DEALER NOTIFIED. *AK CONSUMER ALSO STATED THE VEHICLE HAS MOVED FOWARD WHEN PLACED IN PARK.*JB

FUEL SENDING UNIT IS NOT WORKING PROPERLY. WHILE DRIVING VEHICLE WILL SHUT OFF WITHOUT ANY NOTICE.*AK

WHEN AT A STOP BRAKE APPLIED, ENGINE WILL INTERMITTENTLY REV, AND VEHICLE WILL START TO ACCELERATE. CONSUMER HAS TO APPLY BRAKE HARD TO STOP VEHICLE. VEHICLE HAS NOT BEEN EXAMINED BY DEALER.*AK

ABS LIGHT FLASHES OFF AND ON. HAD BRAKES CHECKED OUT. BRAKE PUMP MOTOR WAS FAILING, WHICH WOULD CAUSE VEHICLE TO HAVE NO BRAKES.DEALER CONTACED.*AK

HORN STUCK "ON" APROXIMATELY 6 TIMES OVER THE PAST YEAR.DEALER STATES BAD HORN CONTACTS.HAD HORN CONTACTS REPLACED IN STEERING WHEEL,DEALER SAYS DEFECTIVE AIRBAG PROHIBITS HORN FROM WORKING.HORN NOW STAYS "ON" ALL THE TIME.DEALER WANTS $700.00 TO REPLACE DEFECTIVE AIR-BAG.IN THE PROCESS OF CONTACTING CHRYSLER HOME OFFICE.

WHILE DRIVING 35 MPH AND WITHOUT WARNING, VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. UPON IMACT, AIR BAGS DID NOT TO DEPLOY. CONSUMER SUFFERED MINOR INJURIES, VEHICLE WAS TOTALED. *AK CONSUMER AND PASSENGER OF THE VEHICLE BOTH SUFFERED BACK AND NECK INJURIES. BOTH ARE REQUIRED TO HAVE PHYSICAL THERAPY. *JG

WHILE DRIVING AT 65MPH HOOD CAME UN LATCHED AND DRIVER WAS UNABLE TO SEE.*AK

VEHICLE WAS GOING 65MPH ON EXPRESSWAY AND CRUISE CONTROL CAME ON INVOLUNTARILY. CONSUMER TRIED TO STOP VEHICLE BY APPLYING BRAKES MANUALLY TO DISENGAGE CRUISE CONTROL SWITCH, AND TURN ON/OFF SWITCH TO DECREASE OR INCREASE CRUISE CONTROL SPEED, HOWEVER ENGINE CONTINUED TO ACCELERATE. CONSUMER STOPPED VEHICLE BY SHIFTING TO PARK. BRAKES WERE USED UP COMPLETELY TRYING TO STOP VEHICLE, ALSO EMERGENCY BRAKE CORD WAS SEVERED DUE TO BRAKES BURNING OUT. DAGNOSIS OF THE PROBLEM WAS THAT CRUISE CONTROL CABLE GOT CAUGHT ON OUTER PLASTIC LINE COVER OF ANOTHER WIRE. DEALER NOTIFIED.*AK THE DEALER RPLACED A CRACKED SERPENTINE BELT.*JB

VEHICLE WAS IN A IDLING POSITION OF PARK AND SLIPPED INTO REVERSE, SLAMMING INTO MULTIPLE VEHICLES. VEHICLE WAS AT DEALERSHIP BEING SERVICED; CONSUMER WAS OUTSIDE VEHICLE, AND SERVICE TECHNICIAN WAS OPERATING VEHICLE AT THE TIME. *AK *YH

THE ABS LIGHT BEGAN COMING ON SEVERAL MONTHS AGO. THE LIGHT ALWAYS WENT OUT AND WE CONTACTED THE DEALER AND ASKED THEM TO LOOK AT IT SINCE IT CONTINUED TO GO ON. THE DEALER SAID IT WAS THE ABS PUMP, WHICH COST US $1500. I DON'T FEEL IT IS APPROPRIATE FOR THE ABS SYSTEM TO GO OUT AT LESS THAN 50000 MILES. AFTER READING THE PROBLEMS THAT OTHER PEOPLE HAVE HAD WITH THIS I THINK IT SHOULD BE LOOKED INTO SINCE IT IS A MAJOR SAFETY FACTOR THAT DOES AFFECT THE BRAKES. THE DEALER TOLD US THE REGULAR BRAKES "SHOULD" WORK IT THE ABS FAILS. THIS IS NOT THE CASE AS SEVERAL OTHER PEOPLE HAVE ATTESTED. CHRYSLER WAS CONTACTED AND THEY REFUSE TO TAKE ANY FAULT FOR THE DEFECTIVE PARTS. WE PICKED UP THE CAR AND OF COURSE THE ABS LIGHT IS AGAIN GOING ON. NOW THEY SAY THAT THEY HAVE TO CHANGE THE ABS MODULE FOR ANOTHER $700. THIS IS RIDICULOUS. PLEASE LOOK INTO THIS AS I FEEL CHRYSLER HAS BEEN NEGLIGENT IN WHAT IS OBVIOUSLY A MECHANICAL FLAW IN THEIR VEHICLES THAT THEY SHOULD ADDRESS WITH A RECALL. I HAVE LOST ALL CONFIDENCE IN JEEP AND THIS IS MY 5TH ONE!!!*AK

NHTSARECALL 97 V 194 002 MANUFACTURER'S RECALL 755 CONCERNING FUEL LEVEL SENDING UNIT. FUEL LEVEL SENDING UNIT INDICATED SIGNIFICANT MORE FUEL IN THE TANK THAN ACTUALLY WAS PRESENT, CAUSING VEHICLE TO STOP DUE TO NO FUEL. MANUFACTURER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

I HEARD/READ ABOUT A RECALL ON THE ROTORS - I WOULD LIKE TO GET THESE REPLACED. HOW WILL THIS BE COVERED. CAN I BRING THIS TO MY OWN MECHANIC (WHO DOES HANDLE RECALLS) IS THERE A FORM I NEED TO SHOW THEM? PLEASE ADVICE.*AK

ABS HAS FAILED MULTIPLE TIMES. THE ABS DASH WARNING LIGHT COMES ON AND THE ABS WILL SHUT DOWN TYPICALLY AFTER THE VEHICLE HAS BEEN DRIVEN FOR SEVERAL MILES. THE SYSTEM WILL RESET AFTER THE VEHICLE IS SHUT DOWN FOR AT LEAST 30 MINUTES ONLY TO FAIL AGAIN AFTER THE VEHICLE IS DRIVEN FOR SEVERAL MILES. I ALSO HAVE A 1995 GRAND CHEROKEE WITH A SIMILAR ABS FAILURE.*AKI

FUEL GAUGE MISREADS THE AMOUNT OF FUEL IN THE VEHICLE. THERE IS A RECALL ON THE FUEL SENDING UNIT, HOWEVER THIS VEHICLE IS NOT AFFECTED DUE TO THE VIN.*JB

CONSUMER STATES AFTER PLACING VEHICLE IN PARK, WITHOUT WARNING VEHICLE JUMPED OUT OF GEAR INTO REVERSE AND ROLLED BACKWARDS. DEALER HAS BEEN NOTIFIED AND STATED BECAUSE DRIVER DID NOT PLACE THE PARKING BRAKE, THE VEHICLE ROLLED BACK.*JB *TT

WHILE DRIVING 25 MPH ON SMOOTH ROAD BOTH AIRBAGS DEPLOYED. CONSUMER SUFFERED SCRATCHES AND BRUISES.*AK

FUEL LEVEL SENDING UNIT HAS SAME FAILURE AS MEENTIONED IN RECALL 90V19400, HOWEVER VEHICLE WAS NOT INCLUDED IN RECALL DUE TO VIN. *AK

THERE WAS A PROBLEM WITH THE FUEL PUMP ON THE VEHICLE. CONSUMER PAID FOR THE LABOR TO HAVE VEHICLE FIXED. AFTER APPROXIMATELY 500 MILES THE VEHICLE WOULD NOT RE-START. THE DEALER REPLACED THE FUEL PUMP ONCE MORE. 3 WEEKS LATER THE FUEL PUMP FAILED. NOW THERE IS A BACK ORDER FOR THE PUMP. CONSUMER WOULD LIKE A REFUND OF MONIES PAID. *JG

THIS VIN# HAS NOT BEEN INCLUDED IN THE RECALL FOR THIS MAKE, MODEL & YEAR. DEALER HAS HAD TO REPLACE UNIT AT A COST OF $288.00 BUT WILL NOT HONOR RECALL. I WAS ADVISED TO CONTACT YOU AND ASK TO HAVE THIS VIN# INCLUDED WITH RECALL. NO SAFETY DEFECT LISTED. *AK

*AK CONSUMER STATES TRANSMISSION DOES NOT SHIFT THE WAY IT SHOULD, THERE IS A DELAY WHEN GOING INTO GEAR AND IT MAKES A NOISE, REAR SEAL, PAN GASKET, AND COOLER LINES LEAKING, HUMMING IN ENGINE AT 59-62 MPH, THE WIPER BLADES FAILED, WHILE USING REMOTE THERE IS A GRINDING NOISE COMING FROM DOOR AREA, THE RIGHT FRONT ROTOR IS WORN, THE DEQLER REPLACED THE FRONT BRAKE PADS, AND HEADLIGHTS NEED TO BE ADJUSTED.*YD

RECALL 97 V 194 000/FUEL LEVEL SENDING UNIT: VEHICLE SENDING FALSE FUEL LEVEL READING. DEALER AND MANUFACTURER WERE NOTIFIED, THEY INFORMED CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER RECALL.*AK CONSUMER STATED VEHICLE HAS RUN OUT OF GAS TWICE.*JB

VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AND UPON IMPACT AIR BAGS DID NOT DEPLOY. MANUFACTURER WILL BE CONTACTED. PLEASE PROVIDE FURTHER INFORMATION.*AK

THE UNIT THAT SENDS ACCURACY OF WHAT LEVEL OF FUEL IS IN VEHICLE IS FAULTY, CAN'T TELL HOW MUCH FUEL IN VEHICLE. DEALER CONTACTED.*JB