Page 4 of 20 · complaints 151–200 of 991

1997 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →

Engine and Engine Cooling › Engine
Filed Jan 22, 2010180,000 milesCA

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. SHE STATED THAT UPON STARTING THE VEHICLE, IT STALLED SEVERAL TIMES BEFORE IT WOULD START. WHILE DRIVING AT SPEEDS OVER 5 MPH OUT OF HER DRIVEWAY, THE VEHICLE STALLED. WHILE DRIVING AT HIGHER SPEEDS RANGING FROM 35 MPH AND HIGHER, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER WAS CONTACTED AND THE CRANKSHAFT SENSOR WAS REPLACED. THE FAILURE PERSISTED. TO DATE, NO FURTHER REPAIRS WERE MADE TO THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WERE 180,000.

Engine and Engine Cooling
Filed Jan 5, 2010174,000 milesPA

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS; THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 174,00. THE CURRENT MILEAGE WAS 176,000.

Seats
Filed Jan 4, 2010110,000 milesCT

DRIVER'S SEAT BROKE, METAL SNAPPED WHERE ATTACHED TO TRACK. *TR

Fuel System, Other
Filed Nov 19, 2009220,000 milesIL

I NOTICED I WAS FILLING MY TANK MORE THEN I SHOULD HAVE . THEN THE SMELL OF GAS WAS VERY STRONG WHEN I TOOK THE CAR FOR A RECALL ON THE GAS TANK? I TOLD THEM TO PLEASE CHECK FOR LEAKS THAT WAS IN 2008 THEY SAID NOTHING WAS WRONG AND WHAT THEY FIXED WILL STOP ANY LEAKS . WELL DRIVING WITH MY KIDS IN THE CAR WE WERE AT A RED LIGHT AND THE SMELL WAS SOOO STRONG I GOT OUT TO CHECK THE PROBLEM THE CAR BEHIND ME CAME OVER AND SAID IF HE CAN HELP AND ALSO NOTICED THE STRONG SMELL AT WHICH HE ADVISED ME NOT TO DRIVE THIS VEHICLE IT IS A HAZARD TO MY FAMILY AND THE PUBLIC SO THEIR WAS A MECHANIC SHOP DOWN THE STREET AO I LEFT IT THEIR THEY CHECK IT THE DAY AFTER AND SAID THIS HAS SOMETHING TO DUE WITH THE DEALER AND TRY TO CONTACT THEM BECAUSE IT WOULD COST ME 360. AND SEE IF MAYBE CHRYSLER HAS ANY RECALLS ON THIS VEHICLE I DID CONTACT CHRYSLER AND TOLD THEM EVERYTHING BUT THEY SAID THEY HAVE NOTHING TO DUE WITH THIS AND IF THEIR WAS AN ACCIDENT OR FIRE THAT WOULD HAVE CAUSED HARM THEN THEY WOULD SEND A INVESTIGATION UNIT BUT FOR KNOW THAT'S REALLY MY PROBLEM .. *TR

Fuel System, Gasoline
Filed Nov 17, 2009177,250 milesWI

CANNOT FILL FUEL TANK TO TOP ( WHEN PUMP AUTOMATICALLY SHUTS OFF) WITHOUT HAVING FUEL LEAK FROM TOP OF TANK FOR ABOUT 30 MINUTES. HAVE REPLACED FUEL TANK MODULE AND GASKET. DEALER CAN FIND NO REASON FOR PROBLEM. HAPPENS AT EACH FUEL FILL. *TR

Engine and Engine Cooling
Filed Oct 20, 2009NC

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE LAREDO/TSI. SINCE THE DATE OF PURCHASE THE VEHICLE STALLED WITHOUT ANY PRIOR WARNINGS. THE VEHICLE WAS TAKEN TO THE DEALER TWICE. THE TECHNICIANS COULD NOT LOCATE ANY DIAGNOSTIC ERROR CODES, OR DUPLICATE THE FAILURES. HE WAS IN THE HE PROCESS OF TAKING THE VEHICLE BACK TOT HE DEALER AND CONTACTING THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 209,000.

Air Bags › Frontal › Sensor/Control ModuleCrash1 injured
Filed Oct 5, 2009140,000 milesOR

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH HE REAR-ENDED ANOTHER VEHICLE. THE VEHICLE WAS SEVERELY DAMAGED, AND NONE OF THE AIR BAGS DEPLOYED. CONSEQUENTLY HE SUSTAINED MAJOR INJURIES TO HIS NECK, CHEST AND LEGS. THE VEHICLE WAS TOWED TO HIS PLACE OF RESIDENCE. THE VEHICLE WAS REPAIRED ACCORDING TO RECALL# 97V080000 (AIR BAGS: FRONTAL: SENSOR/CONTROL MODULE) IN 1997. A TECHNICIAN FROM THE DEALER WAS IN THE PROCESS OF DETERMINING THE CAUSE OF THE FAILURE. A POLICE REPORT WAS AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 140000.

Engine and Engine Cooling › Engine
Filed Jul 28, 2009136,600 milesVA

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE IDLING OR DRIVING AT LOW SPEEDS, THE VEHICLE SHUTS OFF. A DIAGNOSTIC WAS PERFORMED AND THE DEALER PROVIDED THE CONTACT WITH A LIST OF POTENTIAL ISSUES AND PARTS THAT NEEDED REPLACING. THE CONTACT STATED THAT MOST OF THOSE PARTS WERE ALREADY REPLACED; THEREFORE, THEY COULD NOT BE THE SOURCE OF THE FAILURE. THE DEALER WOULD NOT TEST DRIVE THE VEHICLE DUE TO ITS AGE. THE MANUFACTURER ADVISED HER TO TAKE THE VEHICLE TO ANOTHER DEALER, BUT SHE WOULD HAVE TO PAY FOR ANOTHER DIAGNOSTIC. THE FAILURE MILEAGE WAS 136,600.

Electrical System › Software
Filed Jul 16, 2009155,000 milesCA

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD STALL. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE ALSO LOST ALL POWER AND ELECTRICITY. THE MANUFACTURER STATED THAT THE VEHICLE WAS EXPERIENCING COMPUTER SOFTWARE ISSUES. THEY WERE AWARE OF THE FAILURES, BUT THERE WAS NO REMEDY. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN WAS UNABLE TO BE ENTERED INTO THE SYSTEM. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 155,000.

Engine and Engine Cooling
Filed Mar 11, 2009100,000 milesCA

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING BETWEEN 65-70 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE HESITATED AND VIBRATED. SUDDENLY, THE VEHICLE STALLED WITHOUT WARNING AND THE RPM'S DECREASED EXCESSIVELY LOW. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE ENGINE RESTARTED AFTER 15 MINUTES AND THEN RESUMED OPERATION; HOWEVER, THE PERFORMANCE WAS POOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FAILURE WAS RELATED TO THE PRIMARY CONTROL MODULE (PCM). THE VEHICLE WAS REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 100,000.

Engine and Engine Cooling
Filed Feb 11, 2009115,000 milesMO

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE VEHICLE STALLS WHILE IDLING OR DRIVING 25 MPH. THE FUEL PUMP, ALTERNATOR, RADIATOR, MAP SENSOR, SPARK PLUGS, AND EXHAUST WERE REPLACED, BUT THE FAILURE HAS NOT BEEN RESOLVED. THE CONTACT FEELS THAT THE VEHICLE IS UNSAFE TO DRIVE BECAUSE THE FAILURES OCCUR WITHOUT WARNING. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 120,000 AND FAILURE MILEAGE WAS 115,000.

Power Train › Automatic TransmissionCrash1 injured
Filed Jan 15, 2009100,003 milesCA

1. CAME OUT OF GEAR WHEN IN PARK AND CRASHED SUSTAINING 5000.00 DOLLARS IN DAMAGE. HAD RECEIVED A LETTER FROM DAIMLER-CHRYSLER IN 2002,HOWEVER IT WAS NOT DATED STATING THE CAR COULD DO THIS. NO RECALLS WERE PRESENT AT THE TIME. THEY DENIED ANY PROBLEM WHEN CAR CRASHED. CALLED AN ATTORNEY WHO WAS A RELATIVE THAT TOLD WITHOUT A DOUBT (100%) THE CAR WOULD DO THIS. HE THEN CALLED ME BACK AND STATED HE COULD NOT REPRESENT ME BECAUSE HE REPRESENTED DAIMLER-CHRYSLER. HE WAS HIRED BY CHRYSLER AFTER HE BOUGHT A VIPER FROM THEM THAT WAS A LEMON AND HE SHOVED IT YOU KNOW WHERE AND WON. THEY REALIZED WHAT AN OUTSTANDING ATTORNEY HE WAS THEN HIRED HIM. TALK ABOUT FAMILY ETHICS. THEY FINALLY INSTALLED THE SECONDARY DETENT SYSTEM IN 12/2008. I WAS TOLD IT WAS REPAIRED. 2 THE CAR IS STALLING AT HIGH SPEEDS,DURING U TURNS, WHILE AT STOP SIGNS. IT TO DANGEROUS TO DRIVE. JEEP KEEPS TELLING ME THEY CAN NOT FIND ANYTHING ON DIAGNOSTICS. I WAS OUT OF TOWN 250 MILES FROM HOME AND THEY WANT ME TO DRIVE AN UNSAFE VEHICLE BACK TO THE. THEY HAVE BEEN RUDE,EVASIVE AND BLAMING ME. AFTER 500.00 THERE DIAGNOSTICS SHOWED NOTHING. IT HAS BEEN TO 5 OTHER MECHANICS AND KNOW ONE HAS BEEN ABLE TO DIAGNOSE THE PROBLEM. I NOW HAVE A 1997 GRAND CHEROKEE LIMITED THAT IS LOADED THAT IS DANGEROUS AND WORTH NOTHING. 3 IF THEY INSIST ON ARBITRATION AND A CHANCE TO FIX IT YOU WILL LOSE. IT IS WORTH YOUR MONEY TO HIRE A LEMON LAW ATTORNEY FROM THE VERY BEGINNING. *TR

Engine and Engine Cooling
Filed Jan 15, 200990,000 milesCA

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE ENGINE STALLED INTERMITTENTLY. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS AND THE ENGINE AND BRAKE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE INDICATORS REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC EIGHT TIMES, BUT THE FAILURE COULD NOT BE DUPLICATED. RECENTLY, THE DEALER REPLACED THE CORE WIRES, SPARK PLUGS, HOSES, CAPS, AND ROTOR DISTRIBUTOR. THE VEHICLE WAS ALSO REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 02V053000 (POWER TRAIN:AUTOMATIC TRANSMISSION;LEVER AND LINKAGE:FLOOR SHIFT). THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 103,000.

Visibility
Filed Nov 9, 200832,000 milesCT

TEMPERATURE/BLEND AIR DOORS FAILED IN HEATER, RENDERING DEFROSTER USELESS--NO VISIBILITY. THIS IS A BUILT IN DEFECT IN 1997 JEEPS AND OCCURS TO NEARLY ALL OF THEM THROUGH NO FAULT OF OWNER OR WEAR AND TEAR BY CHRYSLER'S ADMISSION. DEALER CHARGED $1400 TO REPAIR. CHRYSLER PAID $700 OF THAT. THIS IS UNFAIR TO CONSUMER AND A SAFETY DEFECT. PARTS 24652002,5134347AA,5134343AA,5012727AA,AND 50127009AA WERE ALL REPLACED. THIS FAULT IS A HAZARD DUE TO INADEQUATE MECHANISM SELECTED BY MANUFACTURER IN ORIGINAL DESIGN. CAR CANNOT BE DRIVEN ON FOGGY DAYS OR INDEED IN WINTER. CHRYSLER SHOULD REIMBURSE CUSTOMERS FOR THIS REPAIR. *TR

Exterior Lighting
Filed Oct 14, 2008171,000 milesWI

AUTOMATIC HEADLIGHTS TURN ON AND OFF IN RAPID SEQUENCE WHEN DRIVING ON STREET LAMP LIT STREETS. WORK FINE ON DARK COUNTRY ROADS, BUT NOT IN TOWN. MUST TURN HEADLIGHTS TO MANUAL. *TR

Engine and Engine Cooling › Engine
Filed Sep 15, 2008132,000 milesNJ

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING AT ANY SPEED, THE VEHICLE SUDDENLY SHUT OFF. THE FAILURE OCCURS ALMOST EVERYTIME THE VEHICLE IS DRIVEN. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER AND THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT MILEAGE WAS 137,000 AND FAILURE MILEAGE WAS 132,000.

Engine and Engine Cooling
Filed Aug 21, 2008123,000 milesLA

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SPORADICALLY STALLS WITHOUT WARNING. THE VEHICLE USUALLY RESTARTS IMMEDIATELY AFTERWARDS. PRIOR TO THE FAILURE, THE CONTACT NOTICED THAT THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. HE TOOK THE VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS AND HAD VARIOUS REPAIRS PERFORMED, WHICH CONSISTED OF REPLACING THE THROTTLE POSITION SENSOR, INTAKE TEMPERATURE SENSOR, MAP SENSOR, INTAKE AIR CONTROL VALVE, CRANKSHAFT POSITION SENSOR, DISTRIBUTOR, CAP AND ROTOR, SPARK PLUGS, ELECTRICAL WIRING, FUEL PUMP, OXYGEN SENSOR, COOLANT TEMPERATURE SENSOR, AND THE IGNITION COIL. NONE OF THE REPAIRS HAVE SUCCESSFULLY REMEDIED THE FAILURE. THE FAILURE MILEAGE WAS 123,000 AND CURRENT MILEAGE WAS 125,000.

Structure › Body › Door
Filed Aug 19, 2008155,508 milesKY

DRIVER DOOR WILL NOT SHUT CORRECTLY SEEMS AS THOUGH IT IS FALLING OFF LITERALLY. *TR

Structure › Body
Filed Jul 16, 2008140,000 milesTX

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHEN THE CONTACT ATTEMPTED TO OPEN THE DRIVER SIDE DOOR, THE BOTTOM HINGE DETACHED FROM THE DOOR STRUCTURE. PRIOR TO THE FAILURE, THE DOOR WOULD MAKE A POPPING SOUND WHEN OPENING. IN ORDER TO CLOSE THE DOOR, THE CONTACT WOULD HAVE TO LIFT THE DOOR SLIGHTLY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 140,000.

Suspension
Filed Jun 9, 2008WI

I PURCHASED A 1997 JEEP GRAND CHEROKEE FROM MEEKER HILLS AUTO W215N11251 APPLETON AVE GERMANTOWN, WI 53022. THE DEALERS SAFETY CHECKLIST INDICATED THAT ALL WAS CHECKED AND FOUND TO BE SAFE. AT THE TIME OF SALE, THE SALESMAN "CHAD" STATED TO MYSELF AND MY RELATIVE THAT IF ANYTHING WAS WRONG WITH THE VEHICLE THAT I SHOULD CONTACT THEM IMMEDIATELY. 2 DAYS AFTER PURCHASING THE VEHICLE I CALLED TO ALERT THEM OF SOME PROBLEMS, I IMMEDIATELY TOOK THE VEHICLE BACK. I TOOK THE VEHICLE BACK ON 4 OCCASIONS ONLY TO BE TOLD THAT NOTHING IS WRONG WITH THE VEHICLE, FINALLY I TOOK THE VEHICLE TO MILWAUKEE AREA TECHNICAL COLLEGE (MATC) AND HAD THE INSTRUCTOR TO LOOK AT THE VEHICLE, AND WAS TOLD THAT THERE LOTS OF REPAIRS THAT NEED TO BE DONE. I CONTACTED THE DEALERSHIP AND WAS TOLD BY THE OWNER THAT I CAN TRADE THE VEHICLE FOR ANOTHER VEHICLE AND PAY THE DIFFERENCE. THEY WERE NOT WILLING TO REPAIR ANYTHING. I HAD THE REPAIRS DONE AT MATC AT A COST OF $750.00 PARTS ONLY. I WANT TO FILE A COMPLAINT. PLEASE LET ME KNOW WHAT I MUST DO FURTHER. THANKS *TR

Engine and Engine Cooling
Filed May 14, 200891,000 milesTN

JEEP RUNS FOR A BIT SOMETIMES THEN JUST STALLS OUT NO MATTER WHAT SPEED YOU ARE TRAVELING. CHANGED MULTIPLE PARTS TO TRY AND RESOLVE THE ISSUE AND NO LUCK. I HAVE NOTICED MULTIPLE PEOPLE ON THE INTERNET COMPLAINING OF THE SAME PROBLEM WITH NO LUCK FIXING THE PROBLEM EITHER. *TR

Engine and Engine Cooling
Filed May 8, 2008125,000 milesCA

THE 1997 JEEP GRAND CHEROKEE STALLS WHEN YOU DRIVE AND SOMETIMES WILL COME BACK BUT USUALLY WILL NOT. IF YOU WIGGLE THE PLUG ON THE COMPUTER IT APPEARS TO FIX THE PROBLEM FOR A WHILE BUT THEN IT BEGINS STALLING AGAIN. THE CAR STALLS AT ALL DIFFERENT TIMES, EVEN IN THE MIDDLE OF AN INTERSECTION! WE HAVE DONE CONSIDERABLE RESEARCH ON THE INTERNET AND TRIED THE "SCREW THEORY" AND CHECKED OTHER POSSIBILITIES. CHECKED THE PLUG CONNECTORS AND THEY WERE ALL FINE. EVERYTHING TESTS OUT FINE AND WE CAN'T FIGURE OUT WHAT ELSE WE CAN DO! *TR

Electrical System › Software
Filed Apr 15, 2008144,000 milesFL

I OWN A 1997 JEEP GRAND CHEROKEE LAREDO THAT WILL START AND RUN FINE AND THEN AT ANY TIME NO MATTER THE WEATHER, TIME, HIGHWAY OR CITY IT WILL JUST DIE. I WAS NEARLY IN A HEAD ON COLLISION THIS WEEK DURING A PASSING SITUATION ON A TWO LANE ROAD. I HAVE SPENT HUNDREDS OF DOLLARS ON MECHANICS TRYING TO DIAGNOSE AND FIX THE PROBLEM TO NO AVAIL. I HAVE STARTED CHECKING THINGS OUT ON THE INTERNET AND HAVE DISCOVERED THAT HUNDREDS OF OTHER PEOPLE ARE HAVING THE SAME PROBLEM. IF SOMEONE HAS NOT BEEN KILLED YET BUY THIS DEFECT I WOULD BE VERY SURPRISED. *TR

Engine and Engine Cooling
Filed Feb 17, 2008163,000 milesNV

WHILE I INDICATE THAT THIS PROBLEM BEGAN JAN 2008, IT HAS BECOME OBVIOUS WITH RESEARCH THAT THE PROBLEMS I HAD OVER THE LAST TWO YEARS LED UP TO THIS. FOR THE LAST 2 YEARS, IF I AM DRIVING IN HIGH ALTITUDES, ENGINE WILL SPUTTER, LOSE POWER AND THREATEN TO DIE. OVER THE LAST TWO MONTHS, MY CAR WILL JUST DIE. NO WARNING, NO SPEED REQUIREMENT, NO SITUATION REQUIREMENT. HAVE REPLACE SO MANY THINGS, IT IS UNBELIEVABLE AND VERY COSTLY. ONCE THE CAR HAS DIED, IT WILL REFUSE TO RESTART FOR SEVERAL MINUTES TO ONE HOUR. WHEN IT DOES RESTART SUPER HEAVY GAS SMELL ACCOMPANIES. TODAY IT STARTED TO BACKFIRE. PLEASE DO SOMETHING ABOUT THIS. THIS HAPPENS TO MANY OTHER JEEP GRAND CHEROKEE OWNERS. MINE IS A 97. THANK GOD IT HAS NOT HAPPENED TO ME ON THE FREEWAY AT HIGH SPEEDS LIKE SOME OTHERS. WHAT KIND OF HAVOC WOULD THAT CAUSE ON OUR FREEWAYS DURING RUSH HOURS? *TR

Visibility › Defroster/Defogger/Hvac System
Filed Feb 9, 2008123,000 milesWI

I HAVE A 97 JEEP GRAND CHEROKEE AND IT DOESN'T CHANGE FROM HEAT TO DEFROST OR OTHER SETTING. IT APPEARS THAT THE BLEND DOORS ON THE MAIN HEATER BAY ARE THE PROBLEM AND I ALSO HAVE CHECKED ONLINE AND FIND THIS A COMMON PROBLEM AND QUITE EXPENSIVE TO REPAIR. THIS CREATED A VERY DANGEROUS SITUATION WHILE DRIVING IN A SNOW STORM AND NOT HAVING THE VEHICLE KEEP UP TO THE DEMAND ON THE WINDSHIELD. I WAS TRAVELING WITH MY 3 YOUNG CHILDREN AND THE POTENTIAL FOR SERIOUS INJURY WAS HIGH. IT ALSO APPEARS THAT JEEP IS AWARE OF THE SITUATION AND ISN'T WILLING TO FIX THE PROBLEM. POTENTIAL DEATH AND SERIOUS INJURY ARE GREAT AND THIS IS POOR JUDGMENT FOR PUBLIC SAFETY. *TR

Engine and Engine Cooling
Filed Feb 2, 2008199,000 milesCA

MY 1997 JEEP GRAND CHEROKEE LAREDO JUST DIES WHEN I'M DRIVING. DOESN'T MATTER WHAT SPEED I'M GOING. IT DIED OVER 10 TIMES ON MY WAY HOME FROM SAN JOSE TO SAN FRANCISCO WHILE ON THE FREEWAY GOING 60 MPH. THIS PROBLEM STARTED OVER A MONTH AGO. WE HAVE CHANGED THE CRANK SENSOR AND COIL. THE TROTTLE HAS BEEN CHECKED AND THE FUEL INJECTOR. WE HAVE CHANGED THE BATTERY. WE DON'T KNOW WHAT ELSE TO CHANGE. AFTER READING THE SAME COMPLAINTS FROM JEEP OWNERS ON THE CNET CAR TECH FORUMS I DEDICED TO FILE A COMPLAINT. THEY HAVE THE SAME PROBLEM AND ARE SPENDING A LOT OF MONEY REPLACING DIFFERENT PARTS AND THE PROBLEM CONTINUES. THIS PROBLEM IS VERY DANGEROUS, DRIVING ON THE FREEWAY THEN THE CAR JUST DIES. I HAVE NO MONEY TO SPEND TO KEEP ON REPLACING DIFFERENT PARTS. PLEASE HELP. THANKS. *TR

Structure › Body › Door
Filed Jan 10, 2008113,000 milesNJ

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT COULD NOT CLOSE THE DRIVER'S SIDE DOOR AND DISCOVERED THAT THE LOWER ENGINE BOLT SEPARATED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE CONTACT WILL ATTEMPT TO REPAIR THE DOOR. THE CURRENT AND FAILURE MILEAGES WERE 113,000.

Seats
Filed Dec 17, 2007108,934 milesIN

THE DRIVERS SEAT MOUNTING BRACKET THAT BOLTS TO FLOOR BOARD IS DEFECTIVE AND CANNOT BE CONSIDERED TO BE SAFE TO ALL DRIVERS WHO OWN THIS VEHICLE. I HAD ORIGINAL BRACKET BRAKE AFTER ONLY 50,000 AND NOW AFTER 108,000 HAVE HAD THAT BRACKET BRAKE. IF BRACKET BRAKES SO EASILY THEN IN A WRECK THE PROBABILITY OF IT BREAKING HAS TO BE GREAT AND WOULD RESULT IN ADDITIONAL INJURIES. THE SEAT WOULD BE MOVABLE AND WOULD RESULT IN LOSS OF CONTROL OF VEHICLE. *TR

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Aug 16, 2007TX

WE HAVE A USED 1997 JEEP GRAND CHEROKEE, WHICH WE HAVE ONLY OWNED IT FOR ABOUT 5-6 MONTHS AND WE ARE HAVING PROBLEMS WITH THE FUEL SYSTEM/PUMP. WE NOTICE A RECALL ON 1997-2004 JEEP GRAND CHEROKEE IN JAN/FEB 2006 ON THE PROBLEM THAT WE ARE HAVING WITH THE VEHICLE, BUT WHEN WE CONTACT THE CHRYSLER CORP. WE WERE TOLD THAT OUR PARTICULAR VEHICLE WASN'T PART OF THE RECALL. ON THE PAGE THAT I RECEIVE THE INFO ON THE RECALL THRU NHTSA.GOV, IT DIDN'T SPECIFY WHICH ONE, IT JUST STATES 1997-2004, JEEP GRAND CHEROKEE AND JEEP WRANGLER, SO WE NEED TO MAKE SURE THAT CHRYSLER IS NOT TRYING TO TAKE ADVANTAGE OF THE SITUATION AND NOT REPAIR THE VEHICLE. HOW IS IT THAT OUR VEHICLE IS HAVING THE SAME PROBLEM AS THE ONES THAT IS UNDER THE RECALL. I SPOKE WITH TWO REPRESENTATIVES AT CHRYSLER AND I WAS TOLD THAT THE VEHICLE THAT WE OWNED HAD A FUEL PUMP REPLACED IN 2000 AND I'M NOT SURE IF THAT'S TRUE, BECAUSE THE RECALL WASN'T UNTIL LAST YEAR. *JB

Fuel System, Diesel › Storage › Tank Assembly
Filed Jun 21, 2007122,000 milesMN

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE FUEL GAUGE INDICATED THAT THERE WAS FUEL PRESENT IN THE VEHICLE, HOWEVER, THE VEHICLE WOULD RUN OUT OF GAS. THE CONTACT WAS NOT THE DRIVER AND COULD NOT GIVE MORE DETAIL. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA RECALL # 97V194000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE CURRENT MILEAGE IS 129,000 AND FAILURE MILEAGE WAS 122,000.

Fuel System, Other › Storage › Fuel Gauge System
Filed Jun 20, 200725,386 milesMA

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, A WARNING LIGHT ILLUMINATED, A CHIME SOUNDED, AND THE GAS GAUGE INDICATED THAT THE VEHICLE WAS OUT OF FUEL. THE GAS GAUGE THEN WENT BACK UP, INDICATING THAT FUEL WAS PRESENT AND THE WARNING LIGHT DIMMED. THE WEATHER WAS SUNNY AND APPROXIMATELY 80 DEGREES. THE CONTACT BELIEVES THAT HIS VEHICLE SHOULD BE INCLUDED IN RECALL # 97V194000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE CURRENT AND FAILURE MILEAGES WERE 25,386.

Seat Belts › Front › Buckle Assembly
Filed Mar 11, 2007MA

DRIVER SIDE SEAT BELT NOT RETRACTING FULLY, LATCH DIFFICULT TO PRESS AND UNLATCH. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Feb 6, 2007105,000 milesMI

TL* - THE CONTACT OWNS A 1997 CHRYSLER JEEP GRAND CHEROKEE. THE ABS WARNING LIGHT CAME ON WHEN IT SNOWED AND THE ABS WILL NOT ENGAGE. THIS OCCURRED SINCE THE CONTACT PURCHASED THE VEHICLE, APPROXIMATELY 2 YEARS AGO. THE REPAIR SHOP COULD NOT T DIAGNOSE THE FAILURE. THE DEALER STATED THAT IF THE ABS SENSOR GOT SNOWED ON THE SYSTEM WILL NOT WORK PROPERLY. THE CURRENT MILEAGE WAS 160,000 AND THE FAILURE MILEAGE WAS 105,000. THE FAILURE OCCURRED 20 TIMES SINCE THE VEHICLE WAS PURCHASED.*AK UPDATED 03/19/07. *JB

Power Train › Automatic Transmission
Filed Jan 24, 2007235,000 milesCA

TOOK JEEP TO DEALER ON JAN 22 07 FOR ABS LIGHT CHECK. WAS NOTIFIED MY DEALER THAT THERE WAS A RECALL ON MY CAR FOR SECONDARY DETENT SYSTEM RECALL BO2. DEALER SERVICED DETENT RECALL MALFUNCTION. WHEN I PICKED UP THE CAR THE AUTOMATIC SHIFT LEVER WOULD NOT GO DOWN TO 1ST AND 2ND GEAR, IT WAS BEING BLOCKED BY AN INTERNAL OBSTACLE UNDER THE SHIFT COUNCIL. TOOK CAR IN NEXT DAY AROUND 11:30 AM AND SERVICE WRITER WANTED TO KEEP CAR OVERNIGHT. SET APPOINTMENT WITH HIM TO BRING IT IN NEXT DAY JAN 24 07. DEALER ADVISED ME THAT MY SHIFTING BEZEL WAS BROKEN AND NEEDED TO BE REPLACED FOR $95.00. I ADVISED DEALER THAT SHIFTER WORKED FINE WHEN I BROUGHT IT IN AND THAT THEY NEEDED TO FIX WHATEVER IT IS THAT THEY BROKE. DEALER REPLIED THAT IT WAS BROKE BEFORE I BROUGHT IT IN AND WORKING ON THE COUNCIL CAUSED THINGS TO SHIFT AND THUS CAUSED THE OBSTACLE. I ARRIVED AT THE DEALER AND THEY SAID THAT IF I HAD NOT BROUGHT IN MY CAR THAT IT WOULD STILL BE WORKING FINE., DEALER AGREED WITH ME BUT WANTS $95.00 TO FIX IT.,.I DECLINED THE OFFER. TOOK CAR HOME AND REMOVED SHIFTING COUNCIL TO FIND THAT RED SHIFT MARKER WAS NO LONGER CENTERED AROUND THE SHIFT LEVER AND A RUBBER WASHER WAS NO LONGER CENTERED AROUND THE SHIFTER. PULLING THE SHIFTER BACK TOWARDS DRIVE CAUSED THE SHIFTER TO BE STUCK AT DRIVE BECAUSE THE RED SHIFT MARKER BEZEL WOULD NOT ALLOW SHIFTER TO GO ANY FURTHER AND THUS BLOCKED SHIFTER FROM GOING FROM 1ST OR 2ND GEARS. WHILE DRIVING THE CAR IN THIS CONDITION THE SHIFTER WOULD POP INTO NE

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jan 17, 200764,000 milesCA

1997 JEEP GRAND CHEROKEE 4WD 6 CYLINDER MILEAGE: 64,600 - ABS STOPPED WORKING WHILE DRIVING (ESTIMATED COST TO REPAIR IS $1800), 1997 JEEP GRAND CHEROKEE 4WD 6 CYLINDER MILEAGE: 64,600 - COMPLETE FAILURE OF DRIVE TRAIN (TRANSMISSION), BEING REPAIR AT A COST OF $2550.55. *JB

Electrical System › Wiring › Front Underhood
Filed Jan 2, 2007115,000 milesPA

I HAVE A 1997 JEEP GRAND CHEROKEE THAT HAS AN ELECTRICAL DEFECT IN THE POWER DISTRIBUTION CENTER (FUSE BOX ) UNDER THE HOOD. IT BLOWS FUSES TO THE AUTOMATIC SHUTDOWN RELAY,POWERTRAIN CONTROL MODULE. WITHOUT WARNING THE VEHICLE WILL SHUT OFF AND NOT RESTART WHICH ALSO LEAVES YOU WITHOUT POWER BRAKES OR STEERING IT IS A WELL KNOWN DEFECT BY JEEP DEALERS AND MECHANICS YET NOBODY DOES ANYTHING ABOUT IT A SMALL WIRE NEEDS REPLACED TO FIX THE PROBLEM. *JB

Latches/Locks/Linkages › Hood › Latch
Filed Dec 20, 2006CA

REAR HOOD LATCH THINKS THAT THE BACK HATCH IS OPEN WHEN IT IS SHUT. COULD THIS BE RELATED TO THE INVESTIGATION OF THE HOODS OPENING ON THEIR OWN? *NM

Parking BrakeCrash
Filed Oct 2, 2006NY

I AM COMPLAINING ABOUT THE LACK OF SERVICE FOR MY JEEP CHEROKEE. THERE IS ARE A COUPLE OF RECALLS FOR THIS VEHICLE. ONE IS THE B02 AND THE OTHER IS THE 879. I HAVE MADE ARRANGEMENTS TO HAVE THEM FIXED AT THE SMITHTOWN AND BAYSHORE DEALERSHIPS AND EACH APPOINTMENT HAS BEEN CANCELLED. I CANNOT TAKE THE CAR TO A MECHANIC BECAUSE THE CAR ROLLS OUT OF GEAR WHEN IT IS IN PARK (B02 RECALL). SO THE WORK THAT HAS TO BE DONE HASN'T BEEN TAKEN CARE OF BECAUSE MECHANICS WILL NOT BRING THE CAR INTO THE SHOP. AS A MATTER OF FACT THE ONE TIME SOMEONE ALLOWED IT INTO THE SHOP IT ROLLED OUT OF GEAR AND ALMOST RAN THE MECHANICS OVER. LETS JUST SAY WE ARE NOT ON GOOD TERMS BECAUSE OF THIS. PARTS ARE WORN OUT. BUT UNTIL THIS ROLL OUT OF PARK ISSUE IS TAKEN CARE OF NO ONE WILL SEE THE CAR. AGAIN I MADE SEVERAL APPOINTMENTS TO SEE CHRYSLER DEALER BUT THEY KEEP CANCELING MY APPOINTMENTS. I WANT TO BE PAID FOR THE PARTS THAT ARE WEARING OUT AND CANNOT BE FIXED DUE TO NO MECHANIC WILL SEE THE CAR. AND I WANT THE DEALERSHIPS IN SMITHTOWN AND BAYSHORE REPORTED FOR CANCELING APPOINTMENTS THAT WERE MADE IN ADVANCE. *JB

Visibility › Sun/Moon Roof Assembly
Filed Aug 24, 2006MI

1997 JEEP GRAND CHEROKEE MOONROOF BLEW OFF WITH A GUST OF WIND. *KB THE MOONROOF WAS CLOSED AT THE TIME OF THE INCIDENT. THE CONSUMER STATED THE DEALER REPLACED THE TRACK AND MOTOR ON THE MOONROOF. *JB

Power Train › Automatic Transmission › Lever and Linkage › Floor ShiftCrash1 injured
Filed Aug 22, 2006DE

CONSUMER COMPLAINT REGARDING UN-REPAIRED RECALL WORK TO A 1997 JEEP GRAND CHEROKEE, THAT RESULTED IN AN ACCIDENT. *KB THE CONSUMER STATED WITH THE VEHICLE RUNNING SHE PLACED IT IN PARK, STEPPED OUT OF THE VEHICLE, WHEN ALL OF A SUDDEN IT LURCHED BACKWARDS INTO THE NEIGHBORS LANDSCAPE. THE CONSUMER STATED SHE WAS NEVER INFORMED OF ANY RECALL ON THE VEHICLE, POSSIBLY BECAUSE THE VEHICLE WAS PURCHASED USED. *JB

Steering › Gear Box (other Than Rack and Pinion)
Filed Aug 4, 2006141,200 miles00

1997 JEEP GRAND CHEROKEE. TURNING VEHICLE IN DRIVE. STEERING BOX SECURING BOLTS SHEARED. RESULT TOTAL LOSS OF STEERING POTENTIAL FOR CRASH AND DEATHS. ONE BRACKET ON THE STEERING BOX CASTING HAD FAILED AND BEEN UNDETECTED FOR SOME TIME. REPLACED STEERING BOX. *NM

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe1 injured
Filed Jun 23, 2006102,569 milesMO

MY 1997 JEEP GRAND CHEROKEE LAREDO HAS HAD A CRACKED EXHAUST MANIFOLD FOR SOME TIME NOW. THE DEALERSHIP KNOWS THE PRICE FOR ONE OFF THE TOP OF THEIR HEAD WITHOUT LOOKING IT UP. DUST OR WATER CAN GET IN THERE AND CREATE ENGINE FAILURE, IT CAN ALSO CAUSE THE ENGINE TO GET TO HOT AND CAUSE A FIRE. CARBON MONOXIDE LEAKS INTO THE CABIN WHEN THE WINDOWS ARE UP AND THE HEATER IS ON. *JB

Seat Belts › Front › Buckle Assembly
Filed Jun 14, 2006120,000 milesWA

DT*: THE CONTACT STATED THE DRIVER AND PASSENGER SIDE SEAT BELT LATCHES FAILED TO RELEASE UNLESS THE BELT WAS PULLED DOWN TO ALLOW SLACK. THE DEALERSHIP HAS NOT BEEN ALERTED. UPDATED 7/3/2006 - THE CONSUMER INDICATED THAT THE RELEASE BUTTONS HAVE ALWAYS BEEN DIFFICULT TO RELEASE BUT NOW THEY SEEM TO BE GETTING HARDER TO PUSH. *NM

Engine and Engine Cooling
Filed Jun 14, 2006MA

AFTER DRIVING AT HIGHWAY SPEED FOR ABOUT 1 HOUR THE CAR SUDDENLY AND SPONTANEOUSLY STOPS. THIS HAS HAPPENED ON FIVE DIFFERENT OCCASIONS. *NM

Visibility › Rearview Mirrors/Devices › Exterior
Filed Apr 25, 200650,000 milesAL

DRIVER SIDE EXTERIOR MIRROR ON VEHICLE CONTAINS AUTO-DIMMING FLUID THAT LEAKED OUT DUE TO A MANUFACTURING DEFECT AND NOW OBSCURES DRIVERS REAR VISION WHILE DRIVING. ATTEMPTED TO ADDRESS ISSUE WITH LOCAL DEALER ONLY TO BE TOLD IT WOULD TAKE MORE THAN $500.00 TO REPLACE THE ENTIRE MIRROR ASSEMBLY INSTEAD OF JUST THE GLASS. REPLACING JUST THE MIRROR GLASS WITH THE AUTO-DIMMING FEATURE IS NOT FEASIBLE PER THE DEALER. THIS IS TOTAL BS AND THE ORIGINAL MANUFACTURER OF THE VEHICLE SHOULD BE ABLE TO REPLACE THIS REMOVABLE PART AT A REASONABLE PRICE. *JB

Structure › Body › Hood
Filed Apr 4, 2006149,200 milesMO

DT*: THE CONTACT STATED WHILE DRIVING 70MPH THE HOOD FLEW UPWARD WITH LIMITED VISIBILITY. THE CONTACT MANAGED TO PULL OVER WITHOUT INCIDENT. DUE TO THE DAMAGED HOOD WHICH WAS BENT VERTICALLY IN FRONT OF THE WINDSHIELD, THE VEHICLE WAS TOWED TO AN AUTOMOTIVE BODY REPAIR SHOP TO AWAIT INSPECTION.

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Mar 1, 200696,000 milesNY

DT*: THE CONTACT STATED WHILE DRIVING AT NO PARTICULAR SPEED, THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WOULD IMMEDIATELY RESTART AND OPERATE NORMAL. THE VEHICLE WAS INSPECTED BY THE DEALER, THEY DETERMINED THE CAUSE OF THE PROBLEM WAS THE FUEL PUMP. THERE IS A NHTSA RECALL, # 06E011000, REGARDING THE FUEL PUMP. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE VEHICLE IS CURRENTLY UNDERGOING ADDITIONAL INSPECTION BEFORE REPAIRS ARE MADE.

Steering › Hydraulic Power Assist › Pump
Filed Feb 13, 2006116,400 milesNM

97 JEEP CHEEROKE TSI, POWER STEERING PUMP BRACKET BROKE. RESULTING IN LOSS OF STEERING CONTROL. VEHICLE THEN GOES TO BATTERY DRAIN TO KEEP ENGINE RUNNING. THIS LOSS CAN RESULT IN ACCIDENT OR DEATH. THERE WAS NO SOLD ASSOCIATED WITH THE BREAK THAT COULD BE HEARD FROM INSIDE THE VEHICLE. *JB

Suspension › Front › Wheel Bearing
Filed Feb 1, 2006MD

[1] AT 128,000 PLUS MILES I HEARD A GRINDING SOUND COMING FROM UNDER THE CAR [2] THE MECHANIC WHO WORKED ON THE VEHICLE FOUND THAT ALL THE BEARINGS BOTH FRONT AND REAR WERE WORN OR CORRODED ALONG WITH SPACING RINGS ON THE REAR AXEL. HE INDICATED THAT THEY WERE DEFECTIVE ORIGINAL EQUIPMENT, THAT BEARINGS DO NOT CORRODE OR WEAR OUT WITH THE MILEAGE THAT THE CAR HAD BEEN DRIVEN. [3] ALL THE BEARINGS AND SPACERS REQUIRED REPLACING. *NM

Air BagsCrash1 injured
Filed Jan 25, 200640,000 milesCA

1997 JEEP GRAND CHEROKEE AIR BAGS DID NOT DEPLOY. *TS ***NO ANS REQUIRED*** THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A BIG RIG. THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. *NM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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