Page 3 of 20 · complaints 101–150 of 991

1997 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →

Fuel/Propulsion System
Filed Feb 26, 2014WA

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Jan 9, 2014130,000 milesIN

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN REFUELING TO AT LEAST THREE-FOURTHS FULL, THE FUEL TANK WOULD LEAK. THE CONTACT HAD THE VEHICLE DIAGNOSED BY AN INDEPENDENT MECHANIC, WHO DETERMINED THAT THE LEAK WAS COMING FROM THE TOP OF THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 130,000.

Fuel/Propulsion System
Filed Dec 3, 2013NC

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THAT THE PART WAS AVAILABLE FOR REPAIR AND THE MANUFACTURER WOULD NOT GIVE AUTHORIZATION TO THE DEALER TO BEGIN THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel System, Gasoline
Filed Nov 18, 2013180,500 milesNJ

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED PER THE RECALL. FAILURE AND CURRENT MILEAGE WAS 180,500. UPDATED 12-26-13 *BF UPDATED 12/30/13 UPDATED 07/18/16.*JB THE CONSUMER STATED THE VEHICLE COULD CATCH FIRE UPON A LOW SPEED REAR IMPACT UPDATED 08/17/2017*JS UPDATED 09/5/2017*JS

Vehicle Speed ControlCrash
Filed Oct 23, 201390,000 milesCA

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD SPORADICALLY AND INDEPENDENTLY START. IN ADDITION, THE VEHICLE SURGED AND PROCEEDED TO INCREASE ACCELERATION WHILE THE BRAKE PEDAL WAS BEING DEPRESSED. IN ORDER TO STOP THE VEHICLE, THE CONTACT CRASHED AND SLID THE DRIVER'S SIDE OF THE VEHICLE INTO A TRUCK. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 90,000.

Steering
Filed Oct 7, 2013152,000 milesMO

WAS DRIVING AT RELATIVELY LOW HIGHWAY SPEED (50MPH) UP A SMALL INCLINE. LOW RPM (1200RPM). WITH SHARP HIGHWAY CURVE COMING UP, VEHICLE STALLED FOR NO REASON. STEERING BECAME UNRESPONSIVE. TURNED KEY OFF AND ON SEVERAL TIMES TRYING TO TURN STEERING TO FOLLOW CURVE. LUCKILY SUNDAY NIGHT TRAFFIC WAS LIGHT OR COULD HAVE RESULTED IN ACCIDENT. ENGINE FINALLY STARTED UP AND STEERING PRESSURE WAS RESTORED. KEPT RPM OVER 2500RPM FOR A COUPLE OF MINUTES AND CAR BUCKED A NUMBER OF TIMES IN THE FIRST 5 OR SO MINUTES. RAN SMOOTHLY AFTERWARDS WITH ENGINE RPM KEPT HIGHER (2500+). HAD TO GET OFF THE HIGHWAY AND FOLLOW SIDE STREETS TO GET HOME. THIS PROBLEM HAS BEEN OCCURRING FOR 3000-4000 MILES AND I'VE HAD NEARLY EVERYTHING REPLACED, COIL, SPARK PLUGS, PLUG WIRES, DISTRIBUTOR ROTOR, DISTRIBUTOR CAP, STARTING ON SENSORS NOW. *TR

Fuel/Propulsion System
Filed Sep 23, 2013265,000 milesGA

VEHICLE STALLED ,BACKFIRED, SHOWS THAT I HAVE MORE GAS IN VEHICLE THAN I HAVE. GETTING HARDER TO RESTART. STALLS IN TRAFFIC. WHY HAVEN'T THE GOVERNMENT RECALL THESE VEHICLES.I READ SO MANY OF SAME COMPLAINTS AND NOTHING SEEMS TO BE DONE. THESE VEHICLES ARE UNSAFE!!!!!!!!!!!!!

Electrical System
Filed Jun 19, 2013147,050 milesNY

MY VEHICLE TOLLED TO ARMORY GARAGE, BECAUSE AT THAT TIME, INSURANCE HAD TO KEEP SENDING SOMEONE TO COME AND RESTART THE VEHICLE. OR IT WILL START BUT THEN TURN AROUND AND STALL LATER. AFTER PAYING $1300 PLUS TO ARMORY GARAGE, THEY ONLY CHARGED ME FOR DIAGNOSIS AND FIXING PROBLEMS WITH A BATTERY BEING OVERDRAWN. THEY CLAIM TO HAVE REPLACED THE BCM COMPUTER. HOWEVER, AFTER PAYING ALL THAT MONEY I STILL HAVE PROBLEMS WITH MY VEHICLE. I HAVE REPLACED, STARTER, ALTERNATOR, BATTERY, COMPUTER MODULE WITH ARMORY GARAGE, IGNITION COIL FIXED. ALL I KEEP GETTING IS THAT THE EMISSIONS IS THE PROBLEM BECAUSE IT STATES BIG AND SMALL LEAK. HOWEVER, EVEN TODAY IT HAS NOT BEEN FIXED. I HAVE SPENT CLOSED TO OVER $3500 ON MY VEHICLE TO GET IT RUNNING AND IT STILL STALLS AFTER ALL THE ABOVE HAVE BEEN REPLACED. P0442, P0455, P0351, ARE THE LAST CODES TO THE VEHICLE. HOWEVER, AN EVAP PURSE SOLENOID HAS BEEN FIXED AS WELL. ALL THIS MONEY AND STILL HAVE PROBLEMS WITH THE VEHICLE STALLING AND RUNNING BUT TURNS OFF RIGHT IN THE MIDDLE OF DRIVING. *TR

Wheels
Filed Jun 18, 2013217,000 milesNJ

ABOUT 6 WEEKS AGO MY BACK RIGHT WHEEL ACTUALLY FELL OFF COMING DOWN THE ROAD AT ABOUT 35MPH. AFTER I LOOKED - ONE OF THE STUDS WHERE THE LUGS GO ON ACTUALLY BROKE AND THE OTHER STUDS WERE STRIPPED WHICH CAUSED THE LUGS TO FALL OFF. ALL STUDS REPLACED AFTER THAT.LUCKILY I WAS CLOSE BY MY MECHANIC THIS MORNING WHEN IT WAS ABOUT TO HAPPEN AGAIN - THE BACK RIGHT WHEEL. THERE WAS A STUD THAT WAS BROKEN AND THE REST OF THE LUGS WERE VERY LOOSE. *TR

Fuel System, GasolineCrash2 injured
Filed Jun 6, 201315,000 milesOH

TL* THE CONTACT OWNS A 1997 GRAND CHEROKEE. THE CONTACT STATED THAT HE WAS STOPPED AT A TRAFFIC LIGHT WHEN ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT'S FUEL TANK RUPTURED FROM THE IMPACT AND THE FUEL SPILLED ONTO THE HIGHWAY. THE DRIVER AND FRONT PASSENGER BOTH SUSTAINED CONCUSSIONS. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 15,000. ...UPDATED 02/13/17 *BF *TR

Engine
Filed Jun 5, 2013175,000 milesNC

STALLS IDLING AND WHILE GOING DOWN THE ROAD. WITH FAULTY GAS TANK NEWS CAUSING FIRES THAT KILL AFTER REAR COLLISIONS, DRIVING NOT KNOWING IF IT WILL STALL OR NOT IS PRETTY UNNERVING. PLEASE FOR THE SAFETY OF ALL DRIVERS, RECALL THESE DEATH TRAPS. *TR

Engine
Filed Mar 27, 2013101,000 milesVA

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE CAMSHAFT SENSOR WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 101,000.

Electrical System
Filed Jan 20, 2013164,577 milesWA

DRIVING AT STEADY 35 MPH ENGINE STARTED TO STUTTER,LOST POWER AND STALLED UNEXPECTEDLY. TOOK A FEW TIMES CRANKING TO RESTART,FINALLY STARTED. THIS HAS OCCURRED INTERMITTENTLY WITH NO WARNING OR DASH INDICATOR LIKE CHECK ENGINE LIGHT COMING ON. NUMEROUS REPAIR ATTEMPTS AND THOUSANDS SPENT SINCE,PROBLEM STILL OCCURS NOW AVERAGE OF TWICE WEEKLY. OCCURS AT DIFFERENT SPEEDS,TEMPERATURES AND CONDITIONS. HAVE FOUND ONLINE REFERENCE TO MANY SIMILAR STALLING PROBLEMS FOR PEOPLE AROUND US. DEALER SAID THERE IS NO RECALL OR BULLETINS THAT WOULD HELP FIX,VERY HARD TO DIAGNOSE. FINALLY FOUND THAT IF JIGGLE WIRE CONNECTOR TO ENGINE E.C.U. COULD MAKE ENGINE STALL. E.C.U. HAS BEEN REPLACED BUT WEBSITE ELECTRICAL ENGINEER SAID THE WIRING PULLS DOWN ON THE CONNECTORS EVENTUALLY FRACTURING THE SOLDER HOLDING CONNECTOR PINS AGAINST INNER CONNECTIONS CAUSES THIS.HE PROVED BY RESOLDERING AS NEEDED BUT SAID THE WIRE ROUTING AND 90 DEGREE ANGLE TO THE CONNECTORS WILL CAUSE RECURRENCE. *TR

Engine
Filed Jan 7, 2013150,000 milesSC

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE WAS ATTEMPTING TO STOP WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THE CONTACT THAT THE CENTRAL COMPUTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 150,000.

Structure › Body
Filed Nov 21, 201255,000 milesMI

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR WAS MISALIGNED AND WOULD NOT CLOSE PROPERLY. THE CONTACT PERFORMED A TEMPORARY FIX TO THE DRIVER'S SIDE DOOR WHICH ALLOWED THE DOOR TO REMAIN CLOSED IN A SECURE POSITION. THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE UNDER NHTSA ITEM NUMBER WAS 6089092 (STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS). THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Engine
Filed Aug 27, 2012AZ

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.

Fuel/Propulsion System
Filed Jul 11, 2012128,000 milesMI

VEHICLE WAS BACKED INTO A TREE AT SLOW SPEED AND CAUSED THE FUEL TANK TO RUPTURE AND LEAK FUEL. *TR

Fuel/Propulsion System
Filed Jul 8, 2012205,000 milesKS

THIS JEEP GRAND CHEROKEE LAREDO STALLS AT ANY SPEED AND SUDDENLY THE ENGINE STOPS AND CAN EVEN SEND A STRONG BACKFIRE ABLE TO CRACK THE MUFFLER. IT WORKS PERFECTLY FOR A PERIOD OF TIME AND WITHOUT ANY SYMPTOM IT STRUGGLES AND STALLS. SOMETIMES IT REMAINS ON AND SOMETIMES DIE. IT BROKE ME 3 MUFFLERS. A LOT OF MONEY AND WORK HAVE BEEN DONE BY MECHANICS INCLUDING JEEP DEALER WITHOUT FIXING THE PROBLEM. PCM AND A LOT OF PARTS HAD BEEN REPLACED AND THE PROBLEM WAS SOLVED ONLY IN PART. IT STILL DIE WHILE DRIVING. THIS JEEP CHEROKEE IS NOT RELIABLE TO USE IN HIGHWAY FOR THE RISK TO STOP IN THE MIDDLE. JEEP AND MECHANICS ARE AT RANDOM TO FIX THIS PROBLEM. I HAVE VISITED WEB SITES ABOUT JEEP PROBLEMS AND I KNOW THERE ARE OTHERS WITH THE SAME PROBLEM. *TR

Steering
Filed Jul 6, 2012139,000 milesCA

TURNED STEERING WHEEL LEFT TO STOP IN PREPARATION FOR LEAVING PARKING SPACE. HEARD LOUD BREAK/SNAP SOUND AND FELT CHANGE IN STEERING WHEEL TENSION. REALIZED A TOTAL LOSS OF STEERING CONTROL. SAW SIGNIFICANT VOLUME OF FLUID ON GROUND. REVIEW BY MECHANIC FOUND STEERING BOX MOUNT BOLTS HAD SHEARED/FAILED. *TR

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jun 19, 2012138,000 milesMO

DRIVING ON HIGHWAY, JEEP STOPS! STOPPING AT LIGHT, JEEP STOPS-WILL NOT START UNLESS JUMP START, THIS GOES ON AND ON CONSISTANLY FOR 10 MONTHS,WITHIN THOSE MONTHS I REPLACED:FUEL PUMP(2'S)(4 MUFFLERS-GAS KEEP LEAKING INTO MUFFLER AND BLOW UP)(FORTUNATE TO BE ALIVE!)CATALIC CONVERTER ,WATER PUMP,CRANK CENSOR,MAP CENSOR,OXYGEN CENSOR,IGNITION ROTOR,DISTRIBUTOR CAP/MAGNET,ENGINE TUNE-UP,TRANSMISSION TUNE-UP,OIL CHANGE,:ANY AND EVERYTHING, AFTER ABOUT $2000 I WAS READY TO CALL IT QUITS, IT ALL CENTERED AROUND THE (((FUEL PUMP))) I WAS STOPPED AND TOLD I HAD GAS LEAKING OUT AS I WAS DRIVING, BEING LIGHT HEADED FROM FUMES??? *JS

Fuel System, Gasoline
Filed Jun 14, 2012158,000 milesTX

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT SMELLED A GASOLINE FUEL ODOR IN THE VEHICLE AFTER IT STALLED. THERE WAS ALSO A FAILURE WITH THE TURN SIGNALS INTERMITTENTLY NOT ILLUMINATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 158,000.

Electrical System
Filed Apr 6, 2012183,741 milesTX

VEHICLE WILL SHUT OFF INTERMITTENTLY, REGARDLESS OF SPEED, OUTSIDE TEMPERATURE, LENGTH OF TIME ENGINE RUNS, OR ANY OTHER CONCEIVABLE FACTOR. A FEW WEEKS AGO, I DROVE IT TO A TOWN 30 MILES AWAY AND BACK WITH NO ISSUE. THE NEXT TIME I DROVE IT, THE ENGINE SHUT OFF TWO BLOCKS AWAY FROM MY RESIDENCE. THERE IS NO PATTERN TO THE MALFUNCTIONS NOR COMPUTER CODES TO DOWNLOAD. HAVE REPLACED COMPUTER, CONNECTORS TO COMPUTER, CRANKSHAFT SENSOR, CAMSHAFT SENSOR, AND MANY OTHER NUMEROUS PARTS. VARIOUS MECHANICS HAVE BEEN UNABLE TO DIAGNOSE, SOME HAVE GIVEN UP DUE TO FRUSTRATION. CHRYSLER DEALERSHIPS DENY EVER HEARING OF THE PROBLEM, HOWEVER, I HAVE MET THREE OTHER GRAND CHEROKEE OWNERS IN PERSON WHO HAVE HAD IDENTICAL ISSUES. INTERNET SEARCHES WILL REVEAL NUMEROUS COMPLAINTS FOR THIS VEHICLE. *TR

Steering
Filed Mar 21, 2012135,000 milesTX

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE FRONT END OF THE VEHICLE BEGAN TO WOBBLE ABNORMALLY. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

Vehicle Speed Control
Filed Jan 30, 2012130,000 milesTN

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT WAS IN AN IDLE POSITION WITH THE BRAKE EPRESSED WHEN SUDDENLY, THE VEHICLE ACCELERATED ABNORMALLY. THE CONTACT APPLIED FULL BODY FORCE ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.

Engine and Engine Cooling
Filed Jan 16, 201289,000 milesCA

ENGINE STALLS EITHER AT SPEED OR DURING IDLE AFTER 20 MINUTES. WILL CONTINUE TO STALL FOR ABOUT 4 MINUTES, SOMETIMES VERY HARD TO START DURING THIS TIME. THEN VEHICLE WILL RUN FINE WITH NO PROBLEMS FOR SEVERAL HOURS. THE NEXT DAY, OR AFTER VEHICLE HAS BEEN SITTING FOR SEVERAL HOURS, THE PROCESS WILL START AGAIN. EVERY DAY IT WILL STALL AFTER ABOUT 20 MINUTES - SOMETIMES WHILE TURNING, WHICH WILL CAUSE A TOTAL LOSS OF STEERING ABILITY, OR WHILE ON THE FREEWAY, OR WHILE AT A RED LIGHT OR INTERSECTION. I NARROWLY ESCAPED AN ACCIDENT WHEN IT STALLED AND A BIG RIG ALMOST SLAMMED INTO ME. I HAVE BEEN STRANDED IN THE MIDDLE OF A BUSY INTERSECTION MULTIPLE TIMES BECAUSE OF THIS. WHEN THE CAR STALLS, SOMETIMES IT RUNS VERY ROUGH AND BACKFIRES, WHICH CAUSED THE CATALYTIC CONVERTER TO BLOW OUT. NOW THE CATALYTIC CONVERTER RATTLES AND CAUSED MY EMISSIONS TEST TO FAIL WITH HIGH NO(PPM) OUTPUT. I'M GOING TO NEED TO CHANGE THE PCM AND THE CATALYTIC CONVERTER TO FIX THIS, BUT THIS WAS COVERED UNDER A RECALL FOR 1996 VEHICLES WITH THIS SAME PROBLEM. JEEP ISSUED AN EMISSIONS RECALL IN LATE 2006 TO UPDATE THE POWERTRAIN CONTROL MODULE (PCM) SOFTWARE ON CERTAIN 1996 VEHICLES. AS PART OF THE RECALL, THE CATALYTIC CONVERTER WILL ALSO BE INSPECTED FOR DAMAGE AND REPLACED AS NECESSARY. 1997 VEHICLES EXPERIENCING THE EXACT SAME PROBLEM WERE NOT INCLUDED IN THIS RECALL FOR SOME REASON. PLEASE INCLUDE THE 1997 VEHICLES IN THIS RECALL. *TR

Fuel System, Gasoline › Storage › Tank AssemblyCrashFire1 injured1 killed
Filed Dec 15, 2011MI

COURTESY COPY OF PGK SENT TO DITLOW/CFAS JEEP GRAND CHEROKEE DEFECT PETITION 09-005 (DP-09-005) FILE UPDATE AND INQUIRING IF CHRYSLER GROUP DECLARED THE BANKRUPTCY ORDER VOID NOTE: DOCUMENT GIVEN TO RANDY FOR FURTHER REVIEW. 1997 JEEP GRAND CHEROKEE. *TGW THE PERSON THAT EXAMINED THE VEHICLE, BELIEVED THE FIRE WAS A DIRECT RESULT OF A DEFECTIVE REAR-MOUNTED UNPROTECTED ZJ BODY FUEL TANK SYSTEM. THE INDIVIDUALS IN THE VEHICLE WERE INVOLVED IN AN ACCIDENT, WHICH THEY WOULD HAVE SURVIVED, IF IT WEREN'T FOR THE DESIGN OF THE FUEL TANK.

Electrical System
Filed Dec 13, 2011163,657 milesPA

WHILE DRIVING ON HIGHWAY JEEP LOST POWER THEN STALLED AND WOULD NOT START UP RIGHT AWAY, AFTER 10 MINUTES IT RESTARTED AND WAS OK. ONCE AGAIN TODAY IT DID THE SAME THING AND AFTER TAKING IT TO A REPAIR SHOP THEY SAID THAT THE ENGINE COMPUTER MUST BE REPLACED. *TR

Steering
Filed Dec 12, 2011147,000 milesOH

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING BOX FAILED WHILE THE CONTACT WAS DRIVING, CAUSING DIFFICULTY IN MANEUVERING THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED THAT THERE WERE NO RECALLS FOR THE VEHICLE AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 147,000.

Electrical System
Filed Nov 18, 201190,000 milesSC

SINCE 2007 THE JEEP HAS STALLED WITHOUT WARNING AND THERE HAS BEEN TROUBLE WITH INTERIOR LIGHTING. RECENTLY A AAA EMERGENCY REPAIR TRUCK CHANGED THE BATTERY AND SUGGESTED NEW BATTERY CLAMPS. A VISIT TO AN AUTO REPAIR STORE REVEALED THAT THE CLAMPS ON THE CAR WERE THE WRONG SIZE. WHEN THE AUTO STORE WORKER REPLACED THE CLAMP WITH THE CORRECT SIZE THE LIGHTING SYSTEM STARTED TO WORK. IT HAS BEEN SEVERAL WEEKS AND THERE HAS BEEN NO STALLING. I THINK THE CLAMPS WERE THE ORIGINAL ONES ON THE VEHICLE. *TR

Electrical System
Filed Nov 8, 2011153,000 milesNY

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ONLY FOR IT TO STALL A SECOND TIME. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR DIAGNOSTIC TESTING WHICH RESULTED IN A FAULTY IGNITION COIL. THE MECHANIC REPLACED THE IGNITION COIL BUT THE REPAIR DID NOT REMEDY THE STALLING FAILURE. THE MECHANIC SUGGESTED THAT THE COMPUTER BE CHANGED IN THE VEHICLE BUT WARNED THE CONTACT THAT THE REPLACEMENT MAY NOT REMEDY THE FAILURE. THE CONTACT WAS CONCERNED BECAUSE NO ONE COULD DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 153,000.

Engine and Engine Cooling
Filed Sep 19, 2011147,000 milesLA

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD BACKFIRE AND STALL SPORADICALLY. THE CONTACT REPLACED THE CRANK SENSOR AND THE IGNITION COIL TWICE, WITH NO LUCK IN CORRECTING THE PROBLEM. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST AND WAS TOLD THAT THERE WAS A SHORT IN THE WIRING HARNESS. THE WIRING HARNESS WAS REPLACED BUT TO NO AVAIL. THE FAILURE MILEAGE WAS 147,000 AND THE CURRENT MILEAGE WAS 151,000. I CONTACTED THE CHRYSLER DODGE MANUFACTURER ABOUT MY PROBLEM AND THEY INFORMED ME THAT THEY DID NOT MANUFACTURE THE ENGINE WIRING HARNESS FOR, THE 1997 JEEP G CHEROKEE AND THAT IT IS MY PROBLEM. UPDATED 10/27/2011 *LN *TR

Seats
Filed Jul 16, 2011190,000 milesWA

DRIVER'S SIDE SEAT BREAKS, MAKING DRIVING DIFFICULT AND DANGEROUS! *TT

SteeringCrash
Filed May 8, 2011150,000 milesMI

DRIVING DOWN ROAD AND OUR 1997 JEEP GRAND CHEROKEE VEERED TO RIGHT WITHOUT BEING ABLE TO CONTROL THE STEERING. OUR CAR HIT ANOTHER CAR CAUSING MAJOR DAMAGE TO THE PARKED CAR AND TOTALLING OUR CAR. UPON INSPECTION, THE STEERING KNUCKLE AND SPINDLE HAD BROKE. *TR

Air Bags › FrontalCrash2 injured
Filed Feb 18, 2011198,000 milesNE

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH THE VEHICLE CRASHED INTO ANOTHER VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED AND THE OTHER DRIVER SUFFERED A BROKEN ARM. THE CONTACT DID NOT NOTIFY THE MANUFACTURER OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 198,000.

Electrical System
Filed Jan 24, 2011169,000 milesGA

MY 97 JEEP GRAND CHEROKEE STALLS INTERMITTENTLY. USUALLY SOMEWHERE BETWEEN 15 AND 60 MILES PER HOUR. NO WARNING, NO LIGHTS AND NO SHUDDERS;IT JUST QUITS. MOST TIMES IT WILL RESTART ON ITS OWN BUT LATELY IT HAS TAKEN LONGER TO RESTART. THE CRANKSHAFT POSITION SENSOR, THROTTLE POSITION SENSOR, IDLE AIR CONTROL VALVE, COIL, SPARK PLUGS, SPARK PLUG WIRES, DISTRIBUTOR CAP, ROTOR AND CAM SHAFT POSITION SENSOR HAVE ALL BEEN CHANGED OR CHECKED. I AM CURRENTLY RUNNING THE CAR WITH A LARGE HOSE CLAMP AROUND THE COMPUTER AND IT'S PLUGS. SO FAR MY "FIX" IS WORKING. MY STALLS HAVE OCCURRED ON STRAIGHT ROADS, IN A CURVE I BELIEVE THIS PROBLEM COULD LEAD TO A LOSS OF CONTROL DUE TO NO POWER STEERING/BRAKES WHEN THE CAR IS DEAD. *TR

Air BagsCrash
Filed Jan 11, 2011224,000 milesPA

1997 JEEP GRAND CHEROKEE LARAEDO 4 WHEEL DRIVE. *TR

Engine and Engine Cooling › Engine
Filed Nov 19, 201075,000 milesNC

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH THE ENGINE SHUT OFF AND STALLED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS REPAIRED SEVERAL TIMES; HOWEVER, THEY CURRENTLY ARE UNABLE TO DIAGNOSE THE FAILURE. THE COMPUTER IN THE VEHICLE WAS ALSO REPAIRED TWICE. THE MANUFACTURER WAS CALLED AND STATED THAT DUE TO THE AGE OF THE VEHICLE THEY WILL NOT WARRANTY THE REPAIRS AND HE SHOULD TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 75,000. THE CURRENT MILEAGE WAS 95,000.

Fuel System, Other
Filed Nov 3, 2010132,520 milesCA

MY VEHICLE WILL STOP RUNNING WHILE I AM DRIVING, THE CAR WILL BEGIN TO SHAKE UNCONTROLLABLY AND THEN IT WILL COMPLETELY DIE. THIS CAUSE ME TO TRY TO TURN THE CAR OVER SEVERAL TIMES TILL I GET IT STARTED AGAIN AND THE VEHICLE WILL LOSS POWER, HESITATE WHEN I GIVE IT GAS. THIS VEHICLE IS NOT SAFE. ESPECIALLY WHEN I DRIVE ON THE HIGHWAY AND IT BEGINS TO SHAKE AND WILL COMPLETELY SHUT DOWN. I AM AFRAID FOR MY LIFE, AND MY DAUGHTERS. *TR

Tires
Filed Oct 28, 2010163,097 milesVA

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE EQUIPPED WITH GOODYEAR WRANGLER RADIAL (P) TIRES, SIZE P235/75R15. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BEGAN TO SHAKE. THE CONTACT PULLED OVER AND NOTICED THAT ALL FOUR TIRES WERE OUT OF ROUND AND HAD BUBBLES ON THE SIDEWALLS. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE TIRES WERE REPLACED WITH ANOTHER SET OF THE SAME TIRES. A WEEK LATER, THE FAILURE OCCURRED AGAIN. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 163,097 AND THE CURRENT MILEAGE WAS 165,660.

Electrical System
Filed Oct 28, 2010171,000 milesCO

I HAVE A 1997 JEEP GRAND CHEROKEE THAT STALLS. HOT OR COLD, NIGHT OR DAY, IDLING AT A LIGHT OR GOING 75MPH DOWN THE INTERSTATE. I HAVE HAD THE FUEL PUMP REPLACED, THE FUEL SYSTEM CLEANED, THE O2 SENSOR REPLACES, THE WATER PUMP REPLACED, THE CRANK SENSOR REPLACED, THE MAP SENSOR REPLACED, AND THE IGNITION COIL REPLACED (I DO STILL HAVE THE OLD IGNITION COIL). IT'S IN THE SHOP NOW, AND AFTER DOING SOME ONLINE RESEARCH, I HAVE FOUND HUNDREDS OF PEOPLE HAVING THE SAME PROBLEM, MOST OF THEM BEING CHARGED AN OUTRAGEOUS AMOUNT OF MONEY BY JEEP DEALERS WHO, ULTIMATELY, DO NOT FIX THE PROBLEM. I WOULD NOT BE SO CONCERNED, BUT LIKE MANY JEEP OWNERS, I HAVE SMALL CHILDREN. THE PROBLEM STARTED ALMOST A YEAR AGO, HAPPENS DAILY, AND IF IT SHOULD HAPPEN ON A BUSY ROAD OR HIGHWAY WHEN I AM GOING 60+MPH, I AM CONCERNED ABOUT MY SAFETY AND THAT OF MY KIDS. *TR

Equipment › Appliance › Air Conditioner
Filed Oct 14, 2010117,000 milesAR

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PASSENGER SIDE BECAME WET FROM THE AIR CONDITIONER. THE FAILURE OCCURRED ON THE REAR PASSENGER SIDE. THE CONTACT COULD NOT REMEMBER WHAT WAS DONE TO REMEDY THE FAILURE IN 1997. THE FAILURE OCCURRED AGAIN SUMMER 2009 AS THERE WAS WATER BUILD UP ON THE FRONT PASSENGER SIDE WHERE THE AIR CONDITIONER WAS IN USE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 142,000.

Engine and Engine Cooling › Engine
Filed Oct 8, 201088,000 milesPA

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE LAREDO. THE CONTACT WAS TRAVELING 35 MPH WHEN HE NOTICED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE DUPLICATED. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 88,000.

Exterior Lighting › Headlights › High/Low Beam Dimmer Switch
Filed Oct 1, 2010143,000 milesOH

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEAD LIGHT DIMMER SWITCH WAS REPLACED THREE TIMES SINCE HE OWNED THE VEHICLE. HE STATED THAT THE SWITCH COULD MALFUNCTION AND POTENTIALLY CAUSE A FIRE TO OCCUR . HE ALSO STATED THAT WHILE DRIVING ON THE HIGHWAY THE LIGHTS WOULD SHUT ON AND OFF. THE FAILURE HAD OCCURRED SINCE HE OWNED THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND THEY ARE AWARE OF FAILURE AND CONFIRMED THAT THE PARTS WERE ON BACKORDER. THE FAILURE AND CURRENT MILEAGES WERE 143,000. UPDATED 01/03/11

Engine and Engine Cooling
Filed Aug 9, 2010135,000 milesTN

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE BEGAN STALLING WHEN THE ENGINE WAS HOT. THERE WERE NO PRIOR WARNINGS; HOWEVER, WHEN THE ENGINE REACHED 210 DEGREES IT STALLED. IF THE CONTACT PLACED THE VEHICLE IN THE PARK POSITION AND TRIED TO START THE VEHICLE IT WOULD TURN BACK ON. SEVERAL MECHANICS HAD PERFORMED DIAGNOSTIC TEST AND WERE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE POWER STEERING AND BRAKES ALSO FAILED WHENEVER THE VEHICLE STALLED. THE FAILURE MILEAGE WAS 135000. THE CURRENT MILEAGE WAS 138836.

Fuel System, Gasoline
Filed Aug 2, 2010170,000 milesKY

MY 97 JEEP CHEROKEE KEEPS STALLING OUT. I'VE REPLACED MANY PARTS AND NO ONE KNOWS WHY IT DOES IT. IT WILL STALL GOING SLOW, FAST, DOESN'T MATTER. IT HAPPENS EVERYTIME I DRIVE IT. *TR

Electrical System
Filed Jul 9, 2010260,000 milesAZ

1997 JEEP GRAND CHEROKEE 4.0L INTERMITTENTLY STALLS. PROLONGED DIAGNOSIS APPEARS TO BE PROBLEM WITH PCM AND DEFECTIVE HARNESS CONNECTORS CAUSING MISDIAGNOSIS FROM REPAIR FACILITIES TO INEFFECTIVELY REPLACE OTHER COMPONENTS AT GREAT EXPENSE. STALLING WHILING OPERATING VEHICLE RESULTS IN BACKFIRES AND AT TIMES LOSS OF POWER STEERING ETC AND POTENTIALLY CONTROL OF VEHICLE. *TR

Engine and Engine Cooling › Engine
Filed Jun 1, 201098,000 milesAZ

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE LAREDO. WHILE TRAVELING AT 40 MPH, THE VEHICLE WOULD INTERMITTENTLY STALL WITHOUT WARNING. THE DEALER REPLACED A COMPUTER CHIP YET THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 117,000.

Tires
Filed May 12, 2010FL

I HAD A UNIROYAL TIRE EXPLODE INSIDE THE VEHICLE. THE TIRE WAS BEING USED AS A SPARE INSIDE A 97 JEEP GRAND CHEROKEE. WHEN IT EXPLODED IT BENT THE REAR HATCH HINGES OUT 2 INCHES AND SHREDDED ALL THE PLASTIC TRIM PIECES CAUSING OVER TWO THOUSAND DOLLARS IN DAMAGES. THANK GOD THERE WASN'T ANYONE IN THE VEHICLE. *TR

Fuel System, Gasoline › Storage › Tank Assembly
Filed Mar 11, 20101,880 milesVA

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT OBSERVED A FUEL LEAK AFTER THE VEHICLE WAS PARKED FOR A SHORT PERIOD OF TIME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON THREE SEPARATE OCCASIONS FOR DIAGNOSTIC TESTING. THE TECHNICIAN RECOMMENDED THAT THE FUEL TANK NOT BE CONSUMED TO THE FULL CAPACITY AND THAT THE FUEL LEAK WAS NOT HAZARDOUS. THE FUEL TANK PERIODICALLY LEAKED WITHOUT BEING FILLED TO THE FULL CAPACITY LEVEL. THE FAILURE MILEAGE WAS 1,880. THE CURRENT MILEAGE WAS 80,000. UPDATED 04/20/2010. *LJ UPDATED 09/22/10*JB

Electrical System
Filed Feb 15, 2010120,000 milesTX

1997 JEEP GRAND CHEROKEE 4.0 LITRE ENGINE WITH INTERMITTENT STALLING PROBLEMS. MOST ELECTRICAL SENSORS INCLUDING THE COMPUTER HAVE BEEN REPLACED. NUMEROUS JEEP OWNERS HAVE HAD THIS PROBLEM BUT JEEP IGNORES IT. SEE: HTTP://FORUMS.CNET.COM/5208-7811_102-0.HTML?THREADID=248386&TAG=FORUM-W;FORUMS06 THERE ARE MORE THAN 550 POST ADDRESSING THIS PROBLEM. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1997 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →