ON A RAINY EVENING AS VEHICLE WAS APPROACHING A STOP SIGN IT VEERED INTO ANOTHER VEHICLE, AND DRIVER'S SIDE AIRBAG DIDN'T DEPLOY. *AK
1997 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
WHILE VEHICLE WAS IN PARK WITH THE MOTOR RUNNING, IT JUMPED INTO REVERSE. TOOK OFF AND HIT A POLE. VEHICLE WAS TAKEN TO THE DEALERSHIP AND REPAIRED. *AK *ML
WHILE TRAVELING 50-55 MPH IN RAIN VEHICLE SKIDDED OUT OF CONTROL, RESULTING IN AN ACCIDENT. UPON IMPACT, AIRBAGS DID NOT DEPLOY WITHOUT INDICATION . PLEASE PROVIDE FURTHER INFORMATION. *AK
GASOLINE METER IS NOT OPERABLE. CONSUMER FILLED UP HALF OF TANK WITH GASOLINE, AND THE METER SHOWED A HALF OF TANK. BUT, VEHICLE STALLED BECAUSE THERE WAS NO GASOLINE INSIDE OF VEHICLE. CONSUMER TOOK VEHICLE TO DEALERSHIP, AND MECHANIC TOLD HER THAT IT WAS THE FUEL SENDING UNIT WASN'T SENDING GASOLINE PROPERLY. *AK
THE RIGHT TRACKING BAR BOLT BROKE OFF. YH
THE ACCELERATOR STICKS WHEN DRIVING. THE PROBLEM OCCURS WHEN THE VEHICLE IS ON A DOWNHILL GRADE WHILE USING A LOWER GEAR TO LIMIT DOWNHILL SPEED. WHILE DRIVING DOWNHILL THE THROTTLE STICKS WHEN A SMALL AMOUNT OF POWER IS ADDED TO MAINTAIN A GIVEN SPEED. WHEN DRIVING UNDER THIS CONDITION IF I ADD BRAKING, THE THROTTLE (RPM) CONTINUES TO STAY AT APPROXIMENTLY 3000 RPM. AT THIS POINT IF I PUT THE TRANSMISSION INTO NEUTRAL THE THROTTLE STAYS AT HIGH RPM AS I CONTINUE TO COAST DOWNHILL AND DOESN'T REDUCE RPM UNTIL THE VEHICLE HAS SLOWED TO A STOP. IT'S INTERESTING HOW WHEN IN NEUTRAL THAT THE VEHICLE RECOGNIZES THE SPEED, OR LACK OF, THEN REDUCES RPM ONCE THE VEHICLE HAS SLOWED TO A STOP. WHEN DRIVING THE VEHICLE WHILE IN GEAR THE SAME PROBLEM OCCURS. WHILE IN GEAR, IF I BRAKE, THE THROTTLE (RPM) CONTINUES TO STICK UNTIL THE VEHICLE SLOWS TO A STOP AND THEN THE RPM LOWERS TO IDLE SPEED. (KINDA HARD ON THE BREAKS TOO!) I DEMONSTRATED THIS EXACT PROBLEM TO A CHRYSLER REP. (BOB HARDY). LATER I FOUND OUT HE HAD STATED THAT THE THROTTLE STICKING WAS "NORMAL". AFTER I HAD DEMONSTRATED THE THROTTLE STICKING, I WAS TOLD THERE WAS NOTHING THAT SHOULD BE DONE BECAUSE THEY HAD DETERMINED THAT THE THROTTLE STICKING WAS "DRIVER INDUCED". WHAT A RIDICULES STATEMENT! A CATCH 22! HERE, I FINALLY GET THE OPPORTUNITY TO DEMONSTRATE THE THROTTLE STICKING AND IT IS USED AS THERE DEFENSE SAYING THAT I INDUCED MY VEHICLE TO HAVE A STUCK THROTTLE! I GUESS THAT'S THE PRICE "I" PAY WHEN I DEMONSTRATE A SE
THE ACCELERATOR STICKS WHEN DRIVING. THE PROBLEM OCCURS WHEN THE VEHICLE IS ON A DOWNHILL GRADE WHILE USING A LOWER GEAR TO LIMIT DOWNHILL SPEED. WHILE DRIVING DOWNHILL THE THROTTLE STICKS WHEN A SMALL AMOUNT OF POWER IS ADDED TO MAINTAIN A GIVEN SPEED. WHEN DRIVING UNDER THIS CONDITION IF I ADD BRAKING, THE THROTTLE (RPM) CONTINUES TO STAY AT APPROXIMENTLY 3000 RPM. AT THIS POINT IF I PUT THE TRANSMISSION INTO NEUTRAL THE THROTTLE STAYS AT HIGH RPM AS I CONTINUE TO COAST DOWNHILL AND DOESN'T REDUCE RPM UNTIL THE VEHICLE HAS SLOWED TO A STOP. IT'S INTERESTING HOW WHEN IN NEUTRAL THAT THE VEHICLE RECOGNIZES THE SPEED, OR LACK OF, THEN REDUCES RPM ONCE THE VEHICLE HAS SLOWED TO A STOP. WHEN DRIVING THE VEHICLE WHILE IN GEAR THE SAME PROBLEM OCCURS. WHILE IN GEAR, IF I BRAKE, THE THROTTLE (RPM) CONTINUES TO STICK UNTIL THE VEHICLE SLOWS TO A STOP AND THEN THE RPM LOWERS TO IDLE SPEED. (KINDA HARD ON THE BREAKS TOO!) I DEMONSTRATED THIS EXACT PROBLEM TO A CHRYSLER REP. (BOB HARDY). LATER I FOUND OUT HE HAD STATED THAT THE THROTTLE STICKING WAS "NORMAL". AFTER I HAD DEMONSTRATED THE THROTTLE STICKING, I WAS TOLD THERE WAS NOTHING THAT SHOULD BE DONE BECAUSE THEY HAD DETERMINED THAT THE THROTTLE STICKING WAS "DRIVER INDUCED". WHAT A RIDICULES STATEMENT! A CATCH 22! HERE, I FINALLY GET THE OPPORTUNITY TO DEMONSTRATE THE THROTTLE STICKING AND IT IS USED AS THEIR DEFENSE SAYING THAT I INDUCED MY VEHICLE TO HAVE A STUCK THROTTLE! I GUESS THAT'S THE PRICE "I" PAY WHEN I DEMONSTRATE A SE
THE ACCELERATOR STICKS WHEN DRIVING. THE PROBLEM OCCURS WHEN THE VEHICLE IS ON A DOWNHILL GRADE WHILE USING A LOWER GEAR TO LIMIT DOWNHILL SPEED. WHILE DRIVING DOWNHILL THE THROTTLE STICKS WHEN A SMALL AMOUNT OF POWER IS ADDED TO MAINTAIN A GIVEN SPEED. WHEN DRIVING UNDER THIS CONDITION IF I ADD BRAKING, THE THROTTLE (RPM) CONTINUES TO STAY AT APPROXIMENTLY 3000 RPM. AT THIS POINT IF I PUT THE TRANSMISSION INTO NEUTRAL THE THROTTLE STAYS AT HIGH RPM AS I CONTINUE TO COAST DOWNHILL AND DOESN'T REDUCE RPM UNTIL THE VEHICLE HAS SLOWED TO A STOP. IT'S INTERESTING HOW WHEN IN NEUTRAL THAT THE VEHICLE RECOGNIZES THE SPEED, OR LACK OF, THEN REDUCES RPM ONCE THE VEHICLE HAS SLOWED TO A STOP. WHEN DRIVING THE VEHICLE WHILE IN GEAR THE SAME PROBLEM OCCURS. WHILE IN GEAR, IF I BRAKE, THE THROTTLE (RPM) CONTINUES TO STICK UNTIL THE VEHICLE SLOWS TO A STOP AND THEN THE RPM LOWERS TO IDLE SPEED. (KINDA HARD ON THE BREAKS TOO!) I DEMONSTRATED THIS EXACT PROBLEM TO A CHRYSLER REP. (BOB HARDY). LATER I FOUND OUT HE HAD STATED THAT THE THROTTLE STICKING WAS "NORMAL". AFTER I HAD DEMONSTRATED THE THROTTLE STICKING, I WAS TOLD THERE WAS NOTHING THAT SHOULD BE DONE BECAUSE THEY HAD DETERMINED THAT THE THROTTLE STICKING WAS "DRIVER INDUCED". WHAT A RIDICULES STATEMENT! A CATCH 22! HERE, I FINALLY GET THE OPPORTUNITY TO DEMONSTRATE THE THROTTLE STICKING AND IT IS USED AS THEIR DEFENSE SAYING THAT I INDUCED MY VEHICLE TO HAVE A STUCK THROTTLE! I GUESS THAT'S THE PRICE "I" PAY WHEN I DEMONSTRATE A SE
THE ACCELERATOR IS STICKING WHILE THE VEHICLE IS ON A DOWNHILL GRADE AND A LOWER GEAR IS BEING USED TO LIMIT THE SPEED, THE THROTTLE STICKS WHEN A SMALL AMOUNT OF POWER IS ADDED TO MAINTIAN SPEED, WHEN THE CONSUMER BRAKES, THE RPM CONTINUES TO STICK, THE DEALER INFORMED THE CONSUMER THAT THE THROTTLE STICKING IS NORMAL. *SLC
THE ACCELERATOR STICKS WHEN DRIVING. THE PROBLEM OCCURS WHEN THE VEHICLE IS ON A DOWNHILL GRADE IN A LOWER GEAR WHILE USING THE LOWER GEAR TO LIMIT DOWNHILL SPEED. WHILE DRIVING DOWNHILL THE THROTTLE STICKS WHEN A SMALL AMOUNT OF POWER IS ADDED TO MAINTAIN A GIVEN SPEED. WHILE DRIVING UNDER THESE CONDITIONS I CAN ADD BRAKES AND THE THROTTLE (RPM) CONTINUES TO STAY AT APPROXIMENTLY 3000 RPM. AT THIS POINT IF I PUT THE TRANSMISSION INTO NEUTRAL BUT THROTTLE STAYS AT HIGH RPM AS I CONTINUE TO COAST DOWNHILL AND DOESN'T REDUCE RPM UNTIL THE CAR HAS SLOWED TO A STOP. IT'S INTERESTING, HOW WHEN IN NEUTRAL THAT THE VEHICLE RECOGNIZES THE SPEED, THEN REDUCES THE RPM TO IDLE SPEED ONCE IT HAS SLOWED TO A STOP. IF I KEEP THE CAR IN GEAR WHILE BREAKING TO A STOP, IT ALSO EVENTUALLY DROPS RPM TO IDLE SPEED. I DEMONSTRATED THIS EXACT PROBLEM TO A CHRYSLER REP. (BOB HARDY). LATER I FOUND OUT HE FELT THIS WAS "NORMAL" AND AFTER I DEMONSTRATED THE PROBLEM AND WAS I TOLD THERE WAS NOTHING THAT COULD BE DONE AND THAT THEY SAID IT WAS "DRIVER INDUCED". I GUESS THAT'S THE PRICE YOU PAY WHEN YOU DEMONSTRATE A VERY SERIOUS PROBLEM AND THE MANUFACTURE WANTS TO IGNOR IT! I HAVE COMPLAINED ABOUT THIS PROBLEM FOR OVER 2 1/2 YEARS WHILE STILL UNDER WARRANTY AND NOTHING RELATED TO THIS PROBLEM WAS CORRECTED. I MUST ADD THAT IT TOOK SOME TIME FOR ME TO REALIZE THAT THIS WAS HAPPENING BECAUSE YOU CAN BREAK WHILE THE THROTTLE IS STICKING AND THEN WHEN STOPPED IT DROPS RPM. THIS CAN TEND TO MASK RECOGNIZING
HAVE REPEATEDLY (EIGHT OF MORE TIMES) OVER THE PAST +2 1/2 YEARS, WHILE UNDER WARRANTY COMPLAINED OF THROTTLE STICKING TO DEALER AND MANUFACTURER. AS OF MARCH 24, 2000, AFTER DEFECT WAS INDISPUTABLY DEMINSTRATED TO CHRYSLER FACTORY REP. I WAS TOLD "THERE IS NOTHING ABNORMAL OCCURRING" AND NO REPAIR WERE NECESSARY. THEY ALSO SAID AFTER THE DEFECT WAS DEMONSTRATED TO THEM IT WAS CAUSED BY "INDUCEMENT".
THERE IS A RECALL ON MY YEAR AND MODEL VEHICLE FOR THIS SAME PROBLEM BUT THE MANUFACTURER SAYS MY CAR IS NOT. I THINK MY CAR SHOULD ALSO BE COVERED FOR THE SAME PROBLEM THEY ARE RECALLING OTHER CARS OF MY YEAR MAKE AND MODE. NO SAFETY DEFECT LISTED IN THE SUMMARY. *AK
I WAS TRAVELLING AT 55 MPH WHEN I WENT FROM HIGHBEAMS TO LOWBEAMS AND THE HEADLIGHTS WENT OUT COMPLETELY. THEY ONLY RETURNED AFTER I SWITCHED FROM HIGH TO LOW BEAM AGAIN !! I TOOK THE VEHICLE IN AGAIN FOR SERVICING AND THEY REPLACED THE TURN SIGNAL/HIGH BEAM SWITCH. I WENT OUT TO MY VEHICLE SATURDAY NIGHT, 3.25.00 AND THE HEADLIGHTS WOULD NOT TURN ON. NOT UNTIL I SWITCHED THE HIGH BEAM AND LOW BEAM SWITCH AGAIN.
WHILE DRIVING ON THE HIGHWAY IT SOUNDED LIKE A GRINDING NOISE IN THE REAR. TOOK IT TO A LOCAL MECHANIC, AND WAS TOLD THAT REAR AXLE BEARINGS NEEDED TO BE REPLACED. *AK
WITHIN 50,000 MILES OF WEAR ALL FOUR ROTORS WERE REPLACED DUE TO CORROSION AND PITTING. DEALER NOTIFIED, AND INFORMED CONSUMER THAT VEHICLE WAS NOT COVERED UNDER MANUFACTURER'S RECALL DUE TO VIN. *AK
ON 2 SEPARATE OCCASIONS ENGINE REPEATEDLY LOST POWER AT HIGHWAY SPEED. FIRST INCIDENT, ENGINE CHECK APPEARED & DEALER REPLACED OXYGEN SENSOR. SECOND INCIDENT (2 WEEKS LATER) DEALER UNABLE TO DETERMINE PROBLEM & STILL LOOKING. HAS NEVER HAPPENED DURING CITY DRIVING. KEEPING GAS TANK FULL APPEARS TO ELIMINATE PROBLEM, BUT MAY BE COINCIDENTIAL. *AK
AFTER SHIFTING INTO PARK NOTICED FUEL DOOR LEFT OPEN. WITHIN 30 SECONDS OR LESS VEHICLE STARTED TO ROLL BACKWARD. TRIED TO JUMP INTO VEHICLE, BUT OPEN DOOR PUSHED CONSUMER OUT OF THE WAY. VEHICLE COMMENCED TO PICK UP SPEED AND SPINNED OUT OF CONTROL UNTIL IT RAN INTO THE CAR WASH BUILDING. DEALER SERVICE DEPT. NOTIFIED , RUDE AND WOULD NOT PROVIDE PHONE NUMBER FOR CHRYSLER. TWO OTHER ACCIDENTS OCCURRED DUE TO DEFECT. *AK
AFTER VEHICLE WAS PARKED FOR A WEEK AND WITHOUT STARTING THE ENGINE, BRAKES DID NOT WORK PROPERLY WHEN APPLIED. VEHICLE DID NOT STOP, AND EMERGENCY BRAKES HAD TO BE APPLIED. FOUND THAT LEFT REARE BRAKE PAD HAD SEPARATED FROM ITS METAL SUPPORT. *AK *ML
AFTER EXITING CAR WASH WITH THE GEAR STILL IN NEUTRAL, THERE WAS A SUDDEN ACCELERATION WHICH CAUSED THE CAR TO CRASH INTO A CONCRETE ENBANKMENT*AK
MY 1997 JEEP GRAND CHEROKEE WHILE UNDER WARRANTY HAD TO HAVE THE HEAD GASKETS REPLACED DUE TO A LEAK, I NOW HAD TO HAVE THE OIL PUMP REPLACED DUE TO FAILURE. *AK
VEHICLE WAS INVOLVED IN AN ACCIDENT. FORCED OFF THE ROAD, VEHICLE STRUCK TWO TREES AND ROLLED OVER THREE TIMES. BOTH AIR BAGS FAILED TO DEPLOY. DEALER NOTIFIED. *AK
CONSUMER WAS TRAVELING IN LIGHT SNOW AND DOING 5-10MPH WITH FOOT ON THE BRAKE AND ABS ENGAGED. VEHICLE SUDDENLY ACCELERATED, CAUSING HIM TO REAREND VEHICLE IN FRONT. NO ONE WAS HURT, BUT THE AIRBAGS DIDN'T DEPLOY. *AK
FRONT AND REAR BRAKES CORRODED. YH
ERRATIC OIL PRESSURE. MECHANIC INVESTIGATED AND DETERMINED THAT CAR ONLY HAD 1 QT OF OIL IN IT. I HAD JUST ADDED ALMOST 2 QTS 2 WEEKS AGO. NO LEAKS AND NO SMOKE INDICATING A LEAK OR BURNING. MUST BE LEAKING INTO ENGINE ITSELF WHICH IS NOT A GOOD SIGN. PLUGS ARE OKAY, SO NO OIL GOING THERE. WHERE COULD IT BE GOING? HOW DO WE RESOLVE THIS? ANY OTHER SIMILAR REPORTS? HELP! *AK
VEHICLE DIES, ENGINE FAILED WITHOUT WARNING 15 TIMES, OCCURRED THRU RANGE OF STOPPED/IDLING TO GET ON INTERSTATE AT 75MPH.
I HAVE HAD THE FOLLOWING FAILURES: FUEL GUAGE/ BRAKES (3) TIMES/ENGINE MOUNT, AND WATER PUMP, BROUGHT THE VEHICLE IN (5) TIMES BEFORE THEY FIXED THE TRANSMISSION, REAR WINDSHIELD WIPERS QUIT WORKING, AND THEN RESTARTED. ALSO CD PLAYER DIED. IS THIS A LEMON? *AK
APPARENTLY, THERE WAS A RECALL OF CERTAIN 1997 VEHICLES FOR THE FUEL SENDING UNIT AND THE BRAKE SYSTEM HAS HAD THE POWER BOOSTER REPLACED ANOTHER TIME BY THE PREVIOUS OWNER. RECALL 97V194000.002. *AK
I HAVE HAD MY FRONT ROTORS REPLACED ON MY 1997 JEEP GRAND CHEROKEE 4 TIMES. (17000, 28000, 35000, 43000 MILES) . I DO NOT DRIVE IN STOP AND GO TRAFFIC. I DO NOT TOW AND I AM NOT A HEAVY BRAKER. I HAVE COMPLAINED TO CHRYSLER ABOUT THIS PROBLEM ON SEVERAL OCCASIONS, BUT THEY SAID IT IS NOT THEIR DEFECT. IT MUST BE THE WAY I AM DRIVING. I HAVE FOUND WEB SITES (DEJA.COM, EDMUNDS.COM) THAT HAVE NUMEROUS POSTINGS ABOUT THIS PROBLEM. I REALLY FEEL THAT THIS IS A DEFECT IN THE CHRYSLER PRODUCT. *AK
BRAKE ROTORS KEEP HEATING UP, CAUSING EXCESSIVE VIBRATION. ROTORS HAVE BEEN REPLACED AND PROBLEM STILL EXISTS.*AK
ALTERNATOR MOUNTING BRACKET BROKE OFF WHEN STARTING ENGINE IN DRIVEWAY, 1 INDIVIDUAL MECHANIC AND 2 JEEP DEALER MECHANICS SAID THEY'VE NEVER SEEN THIS HAPPEN BEFORE THAT THE METAL ACTUALLY BROKE, MY CONCERN IS THAT THIS COULD HAVE HAPPENED WHILE DRIVING AND CAUSED A MAJOR ACCIDENT, AND IF IT WAS A DEFECTIVE PART, OTHER JEEP OWNERS SHOULD BE WARNED. *AK
ENGINE CHECK LIGHT COMES ON AND STAYS ON FOR NO APPARENT REASON. CODES INDICATED THE VEHICLE HAD BEEN TOWED, AND THAT THE VEHICLE HAD LOST TRACTION, WHICH WAS NOT THE CASE. *AK
REAR DIFFERENTIAL SIDE BEARINGS WERE REPLACED 18 MONTHS AGO. BEARINGS ARE ROARING AND NEED REPLACEMENT AGAIN. COULD LOCKUP REAR WHEELS UPON TOTAL FAILURE AND CAUSE LOSS OF CONTROL. *AK
BRAKES CONTINUALLY REQUIRE REPAIRS AND REPLACEMENTS DUE TO FAILURE CAUSING PULSATING. MJS
VEHICLE WAS REAR ENDED IN ACCIDENT WHICH RESULTED IN FIRE DUE TO POSSIBLE FUEL SYSTEM/TANK FAILURE, INJURIES TO PASSENGERS. (ATTORNEY FOR CONSUMERS). MJS
VEHICLE FIRE DUE TO DEFECTIVE FRONT DIFFERENTIAL WHICH HAD JUST PREVIOUSLY BEEN REPLACED. MJS
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO RECALL NOTICE, CAUSING VEHICLE TO RUN OUT OF GAS DUE TO GAUGE FAILURE. MJS
THE GAS TANK WAS REPLACED DUE TO LEAKAGE. *YC
CONSUMER STATES HIS BRAKE PADS SEPARATED FROM THE METAL BACKING CAUSIING ROTOR DAMAGE-WHICH CAUSED THE AUTO TO PULL TO THE SIDE EACH TIME HE APPLIED HIS BRAKES.
I'VE HAD THE RADIO REPLACED 11/1998, A TRANSMISSION FILTER REPLACE 02/1998, AND THE TRANSMISSION CLUTCHES REPLACED 03/1999, BRAKE ROTARS NEED REPLACING, NOW I HAVE LOST ALL DASH LIGHTS, WINDSHIELD WIPERS, GAS TANK STAYS ON EMPTY, AND HASASTATION IN TRANSMISSION FAILING AGAIN, NOT UNDER WARRENTY WILL NOT SERVICE ANYMORE, MOST FAILURES STARTED AT 38,000 MILES. WARRENTY OVER AT 36,000.
LIGHT BULB FAILED ON THE FRONT PANEL. NLM
GAS GAUGE INACCURATELY READS THE AMOUNT OF FUEL IN THE VEHICLE . A RECALL HAS BEEN ISSUED ON VEHICLE MAKE/MODEL. HOWEVER, THIS VEHICLE WAS NOT INCLUDED. THE DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. *AK
FRONT ROTORS WARP EVERY 4000-6000 MILES. DEALER HAS TURNED THE ROTORS NUMEROUS TIMES AND REPLACED 3 TIMES. PROBLEM STILL CONTINUES.
REAR DIFFERENTIAL PINION AND CARRIER BEARINGS FAILED AT 12,000 MILES. REPLACED UNDER WARRANTY. FAILED A SECOND TIME AT 59,000 MILES, SAME PROBLEM. CHRYSLER REFUSES TO REPAIR. AC EVAPORATOR CORRODING AGAIN. REPLACED ONCE UNDER WARRANTY, PROBLEM HAS RETURNED. ABS MOTOR CONTROL CIRCUIT HAS FAILED, NO ABS.
WHEN DRIVING ABOVE 55 MPH VEHICLE MAKES A VERY LOUD NOISE, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
BRAKING SYSTEM MALFUNCTIONED WHICH MAY CAUS EEXTENDE DSTOPPING DISTANCE. ALSO, BRAKE ROTORS WARPED. HOWEVER, THIS HAD NOT AFFECTED THE BRAKE PADS. DELAER REPLACED FRONT ROTORS TWICE EVERY 20,000 MILES. PLEASE PROVIDE FURTHER INFORMATION. *AK
BRAKES WERE SOFT, ON TEST DRIVING THE BRAKE PADS FELL OFF. YH
BRAKE ROTORS WARPED UNDER NORMAL USEAGE, RESULTING IN SEVERE VIBRATION WHEN BRAKEING AT OR ABOVE 40 MPH. DEALER TURNED ROTORS, PROBLEM REAPPEARED AT APPROXIMATELY 18,000 MILES.ROTORS WERE TURNED AGAIN, PROBLEM REAPPEARED AT 21,00 MILES, ROTORS WERE REPLACED. PROBLEM REAPPEARED AT 29,000 MILES, TOOK TO SECOND DEALER. DEALER WOULD NOT PERFORM REPAIRS UNDER WARRANTY, TURNED ROTORS AT MY EXPENSE. PROBLEM REAPPEARED AT 36,500. CONTACTED CHRYSLER CUSTOMER RELATIONS TWICE, THEY REFUSE TO DO ANYTHING ABOUT IT, AND CONTINUE TO REFER ME TO THE DEALER. I AM CONCERNED FOR THE SAFETY OF MY FAMILY AND I DUE TO POSSIBILITY THIS VIBRATION COULD LEAD TO LOSS OF CONTROL AND INCREASED BRAKING DISTANCES.
ALL FOUR BRAKE ROTORS HAD TO BE REPLACED AT PA STATE INSPECTION BECAUSE ALL WERE WARPED..I CALLED CHRYSLER CORP FOR ASSISTANCE, AND THEY DENIED THAT A PROBLEM EXISTS.
FRONT BRAKE ROTORS GET HOT AND WARPED EVERY 15-20,000 MILES WHICH CAUSED EXTENDED STOPPING DISTANCE, AND MAY RESULT IN A CRASH. DEALER TURNED AND REPLACED ROTORS 3 TIMES. PLEASE PROVIDE FURTHER INFORMATION. *AK
I WAS DRIVING MY VEHICLE HOME FROM MY SON'S SCHOOL...THERE WERE NO PASSENGERS IN THE CAR. I PULLED INTO MY FLAT DRIVEWAY AND STOPPED AT THE END OF IT TO RETRIEVE MY MAIL FROM MY MAILBOX. AFTER THE VEHICLE WAS COMPLETELY STOPPED, I PUT THE TRANSMISSION INTO PARK; RELEASED MY FOOT FROM THE BRAKE PEDAL; TOOK OFF MY SEATBELT; OPENED THE DOOR; AND GOT OUT. EVERYTHING SEEMED NORMAL AT THIS POINT. HOWEVER, AFTER TAKING ABOUT FIVE STEPS AWAY FROM THE VEHICLE TOWARDS MY MAILBOX, THE VEHICLE SLIPPED OUT OF PARK INTO REVERSE AND STARTED DRIVING BACKWARDS....ALL BY ITSELF. AFRAID THAT THE VEHICLE WOULD RUN INTO ANOTHER CAR, OR A HOUSE, OR WORSE, MY INSTINCT TOLD ME TO TRY AND STOP IT. I RAN TOWARDS THE FRONT OF THE VEHICLE AS IT WAS MOVING BACKWARD AND TRIED TO GET IN (IN ORDER TO PUT THE BRAKE ON). IN MY EFFORT TO DO SO, HOWEVER, THE DOOR OF THE MOVING VEHICLE KNOCKED ME DOWN ONTO THE STREET AND COMPLETELY RAN OVER MY LEFT LEG, BREAKING MY FEMUR BONE IN TWO PLACES. AS I WAS UNABLE TO MOVE, SCREAMING IN SEVERE PAIN, THE VEHICLE CONTINUED BACKING UP ON ITS OWN ONTO MY FRONT LAWN, THROUGH A DITCH, OVER A CABLE T.V. BOX, THROUGH AN EMPTY FIELD, FINALLY STOPPING WHEN IT TRIED TO GO ACROSS A RATHER DEEP DITCH. THE MOTOR, HOWEVER, CONTINUED TO RUN.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →