1997 Jeep Grand Cherokee complaints

FUEL GAUGE DID NOT REGISTER THE CORRECT AMOUNT OF FUEL, WHICH NEARLY CAUSED A CRASH ON AN INTERSTATE HIGHWAY. OWNER HAS CONTACTED MANUFACTURER ABOUT RECALL 97V194000. OWNER WAS TOLD THAT THERE WAS NO RECORD OF RECALL. PROBLEM HAS NOT BEEN CORRECTED. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK

DURING THE WEEK OF 10/18/00 I WAS RETURNING FROM A BUSINESS TRIP. I WAS TRAVELING WEST IN THE DRIVING LANE OF I-80 AT APPROXIMATELY 2:45 AM. IN FRONT AND BEHIND ME WERE SEMI TRUCKS AND, IN THE PASSING LANE, WAS A CAR. SUDDENLY I HEARD AN "EXPLOSION" AND MY VEHICLE SLAMMED TO THE PAVEMENT AND VEERED SHARPLY TO THE RIGHT, TOWARD THE SHOULDER. AFTER NEARLY LOSING CONTROL OF THE VEHICLE I WAS ABLE TO PULL TO A STOP ON THE BERM OF THE ROAD. THE PASSENGER FRONT TIRE HAD LITERALLY DISINTEGRATED AND THE VEHICLE WAS RESTING ON THE RIM. AFTER RETURNING HOME I INSPECTED THE TIRE AND FELT IT WAS A MANUFACTURING DEFECT. I CONTACTED FIRESTONE AND WAS TOLD THAT THEY HAD RECEIVED NO OTHER COMPLAINTS ABOUT THIS MODEL TIRE. AFTER SOME NEGOTIATING THEY AGREED TO REPLACE THE TIRE WHICH BLEW OUT AS WELL AS THE REMAINING THREE TIRES. I EXPLAINED TO THEM THAT, SINCE THE INCIDENT, I WAS EXPERIENCING SOME DIFFICULTIES WITH THE STEERING. THEY REFUSED TO DO MORE THAN REPLACE THE TIRES. AFTER THEY REPLACED THE TIRES I TOOK THE JEEP TO A REPAIR SHOP AND FOUND IT HAD A BROKEN FRONT-END SUSPENSION PART, WHICH I HAD REPLACED. I FEEL THIS HAPPENED AT THE TIME OF THE INCIDENT. ADDITIONALLY, I TOOK PHOTOS OF THE TIRE WHICH DISINTEGRATED AND HAVE THEM AVAILABLE ON JPG FORMAT, IF YOU WISH TO HAVE THEM. I FEEL THAT FIRESTONE, INC. LIED TO ME ABOUT HAVING NO COMPLAINTS REGARDING THIS MODEL TIRE. IF I HAD NOT PUSHED THE ISSUE I WOULD HAVE BEEN RIDING ON THREE OTHER OF THE SAME MODEL TIRES. I PUT APPROXIMATELY 20,00

THE WIRE HARNESS THAT RUNS ON THE UNDERSIDE OF THE VEHICLE IS ROUTED ABOVE THE TRANSMISSION CASE, AND IS DIRECTLY UNDER A SCREW THAT HAS THE POINT EXPOSED TO THE WIRE HARNESS. WHEN TURNING LEFT OR HITTING LARGE BUMPS, A FUSE BLOWS, WHICH CAUSES THE ENGINE TO STOP RUNNING, RESULTING IN LOSS OF CONTROL. IT IS IN SUCH A PLACE THAT YOU CANNOT SEE THE SCREW, BUT CAN FEEL IT WITH YOUR FINGER. THE WIRE THAT SHORTED FOR ME WAS THE HEATER FOR THE O2 SENSOR. THERE ARE MANY WIRES IN THE HARNESS AND COULD SHORT ANY DIFFERENT ONE. THIS COULD BE AVOID BY REROUTING THE WIRE HARNESS AWAY FROM EXPOSED SHARP SCREWS.

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136)PRIOR TO RECALL NOTIFICATION, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS

MANUFACTURER'S RECALL 879 FOR FRONT BRAKES. BUT, CONSUMER HAS A PROBLEM WITH HIS REAR BRAKES THAT ARE DETERIORATING. *AK

FUEL GAUAGE DOES NOT REGISTER CORRECT LEVELS OF FUEL, CAUSING VEHICLE TO RUN OUT OF GAS. *AK

THE COURTSEY JEEP (755 ROCKVILLE PIKE, ROCKVILLE MD. 301 424 17000 STATED THAT THIS BREAKAGE IS NOT A NORMAL OCCURRENCE. METAL IS A STESS BREAK.*AK

ANTI-LOCK BRAKES BEGAN INTERMITTENT FAILURE AT AROUND 50,000 MILES. *AK

DEFECTIVE FUEL TANK SENDING UNIT CAUSED FALSE READING OF THE GAS GAUGE WHICH READ THAT TANK HAD A QUARTER FULL OF GAS. BUT TANK HAD NO GAS, AND CAUSED VEHICLE TO STALL UNEXPECTEDLY WHICH MAY HAVE RESULTED A CRASH. PLEASE PROVIDE FURTHER INFORMATION. *AK

1)"FRONT SWAY LINK ELIMINATOR BARS" BOTH FAILED AFTER FRONT CV JOINT REPLACEMENT CAUSING VERY POOR/DANGEROUS HANDLING. DEALER REFUSES TO CONSIDER THAT PRIOR REMOVAL CAUSED DAMAGE, SAYS THEY WERE RUSTY. 2) WINDSHIELD WIPERS FAIL WHILE GOING OVER BUMPS. DEALER REFUSES TO COVER UNDER WARRANTY. WANTS NEARLY $400 FOR REPAIR. 3) DOOR LOCKS, DOME LIGHTS LOCK AND UNLOCK BY THEMSELVES WHILE VEHICLE IS RUNNING OR NOT, CAUSING PASSANGERS/KEYS TO BE LOCKED INSIDE. DEALER REFUSES TO FIX. 4) CHECK ENGINE LIGHT COMES ON AND VEHICLE FAILS TO START, AFTER SEVERAL MINUTES VEHICLE THEN STARTS. DEALER REFUSES TO BELIEVE THERE IS A PROBLEM AND WON'T FIX UNDER WARRANTY. *AK

WHILE DRIVING REAR END DROPPED, CAUSING VEHICLE TO BE INOPERABLE. DEALER HAS REPLACED REAR END.*AK

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TOP RECALL NOTIFICATION, CONSUMER REQUESTING REIMBURSEMENT. *MJS

FRONT AND REAR BRAKES HAVE RUSTED COMPLETLY. MANUFACTURE STATES ONLY THE FRONT BRAKES ARE COVERED?*AK

FUEL LEVEL SENDING UNIT MISREADS THE AMOUNT OF FUEL IN VEHICLE. A RECALL HAS BEEN ISSUED ON VEHICLE ; HOWEVER, THIS VEHICLE WAS NOT INCLUDED DUE TO VIN.*AK

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TO RECALL NOTIFICATION, CONSUMER WAS DENIED REPAIR BY THE DEALERSHIP DUE TO SCHEDULING PROBLEMS, CONSUMER WAS ABLT TO HAVE A PRIVATE GARAGE MECHANIC REPLACE FAULTY UNIT, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS

WHILE GOING AROUND A CURVE AT 40 IN A 50MILE ZONE APPLIED BRAKES AND VEHICLE STARTED TO SKID. THEN, CONSUMER LOST CONTROL OF VEHICLE, AND IT WAS TOTALLED.*AK

GRINDING/SCRAPING NOISE COMING FROM REAR DIFFERENTIAL - CAR PURCHASED USED WITH 36220 MILES FROM JEEP DEALERASHIP - 220 MILES OUT OF WARRANTEE - ESTIMATED COST OF REPAIR : $1200.

THE FRONT RING AND PINION GEARS/BEARINGS IN FRONT DIFFERENTIAL HAVE BEEN REPLACED THRICE. THE AXLE ASSEMBLY HAS BEEN REPLACED TWICE AND AN UPDATED YOKE AND DRIVE SHAFT ALSO WAS INSTALLED. THE LATEST FAILURE OCCURRED APPROXIMATELY 1200 MILES AFTER A NEW AXLE ASSEMBLY WAS INSTALLED ON JUNE 20, 2000 IN WEST BEND, WISCONSIN. I WAS RETURNING FROM WISCONSIN TO CALIFORNAI WHEN LATEST FAILURE OCCURRED. THE CURRENT FAILURE IS SIMILAR TO THE PREVIOUS 6 - EXCESSIVE GEAR/BEARING NOISE. I'VE CONTACTED CHRYSLER CUSTOMER CARE AND A FILE HAS BEEN ESTABLISHED. I'VE CONTACTED MY CURRENT LOCAL DEALER (PEOPLES CHRYSLER) AND REQUESTED A MEETING WITH THE DISTRICT MANAGER RE: THIS ISSUE OF CONTINUING FRONT DIFFERENTIAL FAILURES. I HAVE NOT BEEN CONTACTED BY DISTRICT MANAGER AND I FEAR THAT I'M BEING "STONEWALLED".

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO RECALL NOTIFICATION AND IS REQUESTING REIMBURSEMENT FOR PREVIOUS REPAIRS (00V-136). *MJS

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TO RECALL NOTIFICATION. *MJS

DEALER HAD ADVISED CONSUMER THAT THE DEALERSHIP DOES NOT HAVE THE PARTS TO REPAIR MANUFACTURER'S RECALL 10578/ BRAKE ROTORS. CONSUMER HAS BEEN WAITING FOR MORE THAN A MONTH.*AK

4 WHEEL DISC REAR ROTORS ARE SEPARATING DUE TO CORROSION. VEHICLE IS ON ITS SECOND SET OF REAR ROTORS AT ONLY 70,000 MILES.*AK

FUEL GAUAGE DOES NOT REGISTER THE ACCURATE LEVELS OF FUEL, CAUSING THE VEHICLE TO RUN OUT OF GAS. PLEASE GIVE ANY FURTHER DETAILS.*AK

1997 JEEP GRAND CHEROKEE, 39000 MILES FUEL PUMP FAILURE RESULTING IN ENGINE FAILURE IN THE MIDDLE OF A BUSY INTERSECTION. THIS VEHICLE IS ONLY 3 YEARS OLD WITH LOW MILEAGE, IT SHOULD NOT REQUIRE A NEW FUEL PUMP COSTING OWNER $500 IN TOWING, PARTS AND LABOR. DEALER WHERE VEHICLE WAS PURCHASED WAS OF NO HELP!

DEFECTIVE DESIGN OF THE FRONT AND REAR DIFFERENTIAL WHICH MAKES A "WHINING NOISE" AND CAUSE THE METAL TO BE SHAVED OFF. DEALER HAD TO REPLACE BOTH DIFFERENTIAL. *AK FRONT AND REAR DIFFERENTIALS WERE REPLACED. THE FUEL LEAK WAS CAUSED BY FUEL PUMP MODULE FAILURE. *YH

VEHICLE EXPERIENCED FAILURE OF THE RECALL (00V-136), HOWEVER IS NOT INCLUDED IN THE RECALL DUE TO YEAR MANUFACTURED. *MJS

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO RECALL NOTIFICATION AND IS BEING DENIED REIMBURSEMENT (00V-136). *MJS

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO RECALL NOTIFICATION WHICH ALMOST RESULTED IN VEHICLE ACCIDENT DUE TO LOSS OF BRAKING ABILITY, OWNER REQUESTING REIMBURSEMENT FOR REPAIR OF THE ROTORS. (00V-316) *MJS

VEHICLE RAN OUT OF GASOLINE. BUT, GAS GAUGE SHOWED THAT THERE WAS BETWEEN I/8 AND 1/4 OF A TANK GASOLINE. HOWEVER, THE COMPUTER GAUGE WAS DIFFERENT, AND CONSUMER INDICATED THAT THE INFORMATION WAS INCORRECT. *AK *ML

PLEASE FILL IN. *AK

MY FUEL TANK SHOWED 1/4 TANK WITH MY DISTANCE TO EMPTY COMPUTER SHOWING 92MILES LEFT.AS I ROUNDED A CORNER AT A BUSY INTERSECTION THE CAR SPUTTERED TO A HALT WITH NO FUEL IN IT.AT THE GAS STATION THE TANK TOOK 24.5 GALLONS (TANK CAPACITY 23.5 GALS. )I COULD HAVE GOT SMASHED BY ANOTHER CAR HAD I GOT TO THE HIGHWAY. A RECALL WAS MADE ON A FEW SIMILAR MODELS BUT NOT FOR WHEN MY CAR WAS BUILT. I FEEL ALL 1997 JEEPS SHOULD GET THIS RECALL BEFORE SOMEONE GETS KILLED. THANKS DR. DINSHAW SIDHWA. *AK

WHILE DRIVING ON INTERSTATE IN TRAFFIC VEHICLE CUT OFF. IT WAS NOT OUT OF GAS. TOOK VEHICLE TO DEALER,AND THEY INFORMED CONSUMER THAT IT WAS THE FUEL SENDING UNIT THAT HAD JUST BEEN REPLACED ON SEPT 4TH 1997. DEALER REPLACED THE SENDING UNIT. THEN 2YEARS LATER, IT WENT OUT AGAIN. *AK

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO RECALL NOTIFICATION CAUSING EXTREME VIBRATION DUE TO WARPED ROTORS. (00V-136) *MJS

THE BRAKES WERE GRABBING DUE TO REAR AND FRONT ROTORS MALFUNCTIONS. YH

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO RECALL NOTIFICATION (00V-136), REQUEST REIMBURSEMENT. *MJS

FRONT BRAKE PAD FAILURE CAUSED THE VEHICLE TO SHAKE AND PULL. YH

VEHICLE IS A PART OF MANUFACTURER'S RECALL 10578. HOWEVER, AND IS EXPERIENCING THE SAME PROBLEMS ON BOTH REAR BRAKES. CONSUMER HAS TAKEN VEHICLE TO DEALER ON NUMEROUS OCCASIONS, BUT DEALER RESPONDS THAT IT IS "WEAR AND TEAR". CONSUMER HAS HAD PROBLEMS WITH ALL FOUR BRAKES SINCE SHE BOUGHT VEHICLE IN 1996.*AK

BRAKES SQUEEKY AND VIBRATION WHEN BRAKING WORST AT HIGH SPEED, VIBRATION PROBLEM VERY BAD, RAN OUT OF FUEL WITH 1/2 TANK SHOWING, REPLACED METER ROD IN THE TANK

WHILE DRIVING LOST POWER STEERING, AND IT WAS VERY HARD TO STEER. VEHICLE WAS TAKEN TO DEALER FOR REPAIRS, AND THEY REPLACED THE POWER STEERING PUMP MOUNTING BRACKET. *AK

WHILE DRIVING AT 65 MPH ALL OF A SUDDEN CHEROKEE STARTED ROCKING BACK AND FORTH VIOLENTLY. DRIVER WAS ABLE TO EXIT OFF FREEWAY SAFELY. JEEP WAS DRIVEN TO A NEAR BY DEALERSHIP. ATTENDANT FOUND OIL DRIPPING FROM THE SHOCK SUSPENSION ROD. JEEP WILL BE TAKEN TO A DEALERSHIP IN TOWN FOR REPAIRS. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK

AIRBAG WARNING LIGHT CAME ON ONLY IN THE WINTER. CONSUMER TOOK VEHICLE TO DEALER, AND THEY SAID THAT CONSUMER WOULD HAVE TO REPLACE THE AIRBAG CONTROL MODULE. CONSUMER INSISTED THIS IS PROBLEMS WAS THE SAME PROBLEM AS INDICATED IN RECALL 98V050000. *AK

WHILE VEHICLE WAS IN PARK AND TURNED OFF IT ROLLED BACKWARDS ON FLAT GROUND. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *AK

BRAKES FAILED PRIOR TO THE RECALL. YH

THE TRANSMISSION WAS SLOW TO CONNECT AND THE RPM'S WERE GOING UP AND NO MOVEMENT WAS OCCURRING. *AK

GAS GAUGE INDICATOR WORKS INTERMITTENTLY. IT DOESN'T SHOW THE CORRECT AMOUNT OF FUEL. VEHICLE WILL RUN OUT OF GAS WITHOUT CONSUMER BEING AWARE. DEALER SAYS THAT THERE'S NOTHING THEY CAN DO, AND THERE IS NO RECALL.

REAR WIPER FAILURE DURING HEAVY RAIN, MOTOR REPLACED

REAR END BEARING NOISES, DEALER SAYS THEY HAVE BEEN HAVING PROBLEMS WITH THEM AND THEY NOW JUST PREFER TO REPLACE THE WHOLE REAR END INSTEAD OF TRYING TO REBUILD THEM. I ASKED THEM IF THEY COULD JUST REPLACE THE BEARINGS, AND THEY REPLIED THAT IT WOULD BE CHEAPER AND MORE EFFECTIVE TO JUST THROW A WHOLE NEW REAR-END IN. EXPENSIVE AND TIME CONSUMING. I AM GOING TO HAVE A PRIVATE MECHANIC LOOK AT IT IN THE NEXT DAY OR SO. *AK

I HAVE NEVER HAD BRAKE PROBLEMS WITH ANY OTHER VEHICLE. THIS PROBLEM STARTED OUT WITH ONLY 11000 MILES AND A CLICKING NOISE WHEN BRAKES WERE ENGAGED. THE PADS AND ROTORS WERE REPLACED. THEN AGAIN AT AROUND 18,000 MILES THE PADS WERE WOREN, AND ROTORS REPLACED AGAIN, I BELIEVE. I CAN NOT FIND THE RECEIPT FOR THAT VISIT. THEN AT 25,000 MILES PAD WERE AGAIN PUT ON AND ROTORS TURNED. AT 28,000 ROTORS VIBRATE AND NEW ONES PUT ON. NOW AT 33,000 MILES THEY ARE AGAIN VIBRATING. THERE IS DEFINITELY A DEFECT IN THIS MECHANISM AND IT NEEDS TO BE ADDRESSED. *AK

NHTSA RECALL CAMPAIGN 97V194000, THERE IS A RECALL FOR THESE VEHICLES. CHRYSLER CO. SAID THAT MY VIN DOES NOT SHOW UP ON THEIR DB SEARCH AS ONE OF THE RECALLED VEHICLE. HOWEVER, MY CAR IS HAVING THE SAME PROBLEM AS STATED AND THE CAR WAS BUILT ON THE DATES THAT WAS STATED ON THE RECALL (97V194000). THANKS. *AK

BRAKES PULSATE CAUSING PULLING AND STEERING WHEEL VIBRATION, REPLACED PADS AND ROTORS, REPLACE ALL FOUR ROTORS THE SECOND TIME, SCRAPING NOISE FROM REAR AXLE, BAD END BEARING AND CRACKED SKIN IN REAR AXLE, REPLACED REAR AXLE GEAR SET.