2019 Jeep Cherokee complaints

The service 4-wheel drive light warning light came on. It is a PTU issue that Jeep has recalled 63K vehicles on in February. My jeep has been sitting in the shop since 9/8/2025 with no anticipated date of receiving a part. It is unsafe to drive the vehicle; therefore, I have been without a vehicle for almost 2 months. Jeep is aware of the issue and is doing nothing to correct the issue.

Infotainment not functioning and draining battery. Back up camera not operational

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving up an incline, the vehicle lost power with several unknown warning lights illuminated. The contact restarted the vehicle before the vehicle was reset and resumed normal operation. The vehicle was taken to the dealer, and the electrical system was rebooted because of a loosened wire inside the vehicle. Despite the reboot, the failure persisted. The vehicle was taken back to the dealer and was diagnosed with a defective alternator. The vehicle was taken to an independent mechanic, where the alternator was replaced. Approximately a month after the repair, the failure returned, and the power steering assist, battery, 4WD, and other unknown warning lights flashed on the instrument panel. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 61,738

The contact owns a 2019 Jeep Cherokee. The contact stated that the infotainment system screen was delaminating, causing the touchscreen to activate the heat, the A/C, and other systems independently. The vehicle was taken to the dealer, where it was determined that the infotainment system needed to be replaced, and the contact was informed that the repair was not covered under warranty. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall for the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 36,000.

I have a 2019 Jeep Cherokee with only 30,000 miles. The car is mostly used to drive to and from work. Nothing crazy. The SVC 4WD light came on. I took it to a JEEP dealership. They said, “Transfer Case - Clutch Pressure Regulating Solenoid: C14A7-97 - PTU Motor-Component or System Operation Obstructed or Blocked, FOUND THAT THE TRANSFER CASE COLLAR SPLINES ARE GONE, WE NEED TO REPLACE THE TRANSFER CASE ASSEMBLY.” Like others have posted, a similar recall was issued but they said it doesn’t apply to my car. However, SO many people are having this issue the parts are on back order. They want to charge $13,000 to fix it. How is this possible with a car that has only 30,000 miles, no accidents, and regular maintenance?

Jeep has issued a recall notice for this make/model on the power train unit. My car is experiencing the exact same issue however my VIN# is not included in the database for this recall. As a result, Jeep is saying that they will not cover the expense of the repair. This is a known issue and my car falls under the guidelines of make, model and year of this recall. Why is this not covered under the standard recall practices?

When driving I experienced the loss of power when trying to accelerate. My Jeep began to exhibit a loud noise and vibration which sounded like a "Jack Hammer" being used. There was a smell like something was burning, there was jerking, grinding, making clunking noises and happened each time I was making a turn or trying to accelerate. This put my safety and other drivers safety at risk because it could have caused an accident especially with the loss of power. My wheels can lock up and this will cause me not be able to steer or have control over my vehicle. This can cause harm to myself and others which can include death of either party. I do have fluid that leaks from under the vehicle and the burning smell comes through the car vents. The problem has been reported to a confirmed Jeep dealership, Fred Frederick with no resolution because they are still unable to obtain the parts. I contacted them as soon as I was notified of the recall which was January 23, 2025. My AWD light does come on and off but I am uncertain of the dates. My Jeep Cherokee has the 2.4L Turbo engine. I also notice that the FCW does not operate properly as before and since this incident, I am not able to drive my vehicle due the unexpected loss of motion/power while driving and to prevent further damage.

4WD Service Light stays on and Dealership says PTU Actuator box needs replaced @ nearly $4,000 It's a 2019 Jeep Grand Cherokee with 70 miles on it. The part is on a high alert back order and may take a very long time to come in. I am really pissed because I have only owned it for 10 months and if I keep driving it, it could destroy the transmission.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The "SVC 4WD" indication light comes on and off over that last 3 weeks. At times on the hightway I hear a loud noise with vibration, and loss of powe when driving. I took my 2019 Jeep Cherokee to Chrysler Dodge Jeep Ram Fiat of Morgantown on 10/13/2025 for diagnostic inspection for this issue. The dealership advised that I needed to replace PTU assembly. There is currently a recall NHTSA 25V-011 (OEM 01C) of which Jeep Cherokee's built between 10/11/2016 and 02/20/2019 were affected. Recall cites this issue may cause vehicle to crash or injure others outside the vehicle. My vehicle was built 03/18 (within the timeframe), however, my VIN number does not return as having any recall notices, even though I am experiencing the exact issues described in the recall. I would request an investigation into whether my vehicle should be included for this issue. My vehicle is available for inspection upon request.

First brake switch stopped working. I could not move vehicle and had to have it towed to dealer where the brake switch was replaced. Now less than year later I get a SVC 4WD notice.this happened right after I had my vehicles oil changed and tires rotated. I am told I now have a faulty PTU actuator that must be replaced for almost $2k. I have a 2019 Cherokee L with 88,500 miles.

I have a jeep cherokee 2019. A lot on people including myself have reported online that the PTU and it's wiring of the above-mentioned VIN has a problem of failing and start to flash message to service 4wheel drive system. This should be rectified with no fault of myself and others customers.

The rear differential is separating. If it fails, the car will suddenly cease operation, which may result in a collision. The part was inspected and the defect confirmed by the dealer. No warning lights are active yet.

My 2019 Jeep Cherokee Latitude Plus is currently inoperable due to a failed Power Transfer Unit (PTU). The local authorized Jeep dealership confirmed that the PTU has failed and that the replacement part is no longer being manufactured or available anywhere in the U.S. This is a well known defect for this type of vehicle. The dealership informed me that there is no repair option at this time and that there is no timeline for when my vehicle may eventually be added to the recall batch list. Stellantis Customer Care has acknowledged the problem but denied my request for a buyback, citing vehicle mileage and age, even though the defect renders the car unsafe and undrivable. The PTU failure can cause a sudden and total loss of power to the wheels while driving, which poses a significant safety risk to the driver and others on the road. Before the complete failure, I noticed grinding noises, steering wheel jerking during acceleration, and the vehicle would not shift gears. The failure was confirmed by the dealer, and the vehicle remains at their facility. I am requesting that Jeep or Stellantis provide a dealer-assisted trade credit (trade assist or goodwill adjustment) to help me transition into a functional vehicle. I continue to make loan payments on a vehicle that cannot be driven or repaired through no fault of my own. This situation leaves me stranded with a financed vehicle that is unsafe, unrepairable, and unsupported by the manufacturer.

PTU (Power Transfer Unit) failure has been diagnosed by the dealership on 10/4/2025 my make model and year fall under the existing recall but my vin is not covered. I’ve brought the issue up with the manufacturer and they’ve stated nothing can be done. I’m experiencing a "Service 4WD" warning light and occasionally loud noises, and vibrations while driving with occasional temporary loss of power.

1. The Power Transfer Unit (PTU) failed, which also caused damage to the transmission and rear drive system. The PTU is part of Recall 25V-011 / Jeep Campaign 01C. The failed components and all related service documentation are available for inspection upon request from Boone Jeep (July 8, 2025) and Randy Marion Jeep (September 10, 2025). No, PTU part was available. 2. While driving on the highway, the vehicle suddenly jerked hard, lost all power, and became inoperable, putting me and other motorists at immediate risk of collision. The vehicle also would not go into Park, creating a rollaway hazard once stopped. These incidents occurred with my grandchildren in the vehicle, making it a severe safety concern. Despite confirming the PTU recall diagnosis, Jeep returned the vehicle to me with no repair available or timeline for a fix, forcing me to continue driving an unsafe vehicle. 3. Yes. Boone Jeep confirmed the PTU failure on July 8, 2025, after diagnosing major jerking, grinding, and loss of power. Later, Randy Marion Jeep also confirmed on September 10, 2025, that the PTU had failed again and that the rear drive and transmission were also damaged due to the same issue. The September 10th one was after I had the transmission replaced. 4. Yes. The vehicle has been inspected by two authorized Jeep dealerships (Boone Jeep and Randy Marion Jeep), acting as manufacturer representatives. Both confirmed the PTU failure and associated damage. No police or insurance inspections have

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 80 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to safely pull over to the side of the road and restart the vehicle. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The mechanic informed the contact that the vehicle was included in NHTSA Campaign Number: 25V011000 (Power Train) and referred the contact to a dealer for further assistance. The contact also verified through Carfax that the vehicle was included in the recall; however, the part to complete the recall repair was not yet available. The vehicle was towed to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 102,693. The VIN was not available.

In March 2025 I experience shaking while driving every time I stopped. Took to Dearlership and Power Transfer Unit was replaced. Now September 2025, I experience shaking while accelerating. No clear answer on what is causing this.

There is a safety recall on this year and model for software reprograming of transmission controller where the vehicles shuts off in traffic causing a stop and restart. This VIN does not make the recall but has the exact problem described.

Rear Differential is cracked and vehicle had 38,569 miles.

Driving from Pittsburgh to Philadelphia, then To DC, then VA, power steering service show up and caused my jeep hard to turning. Completely unexpected. I just got them 2 month ago.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD warning light illuminated. In addition, the contact noticed an abnormally loud sound. The vehicle was taken to an independent mechanic where it was diagnosed with a transfer case failure. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired. In addition, the vehicle was taken to a second independent mechanic which was a Jeep dealer mechanic, for a second opinion. The second independent mechanic confirmed the failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 107,500.

The contact owns a 2019 Jeep Cherokee. The contact stated that when the vehicle was started, the “Service FWD” warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there were chunks of metal floating in the FWD system, and the PTU needed to be replaced. The vehicle was not repaired because parts were on back order. The manufacturer was not notified of the failure. The failure mileage was approximately 39,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and turning the steering wheel, there was an abnormal cranking and grinding sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to the power transfer unit(PTU). The contact was then informed about NHTSA Campaign Number: 25V011000 (Power Train) and provided paperwork. Upon investigation, the contact discovered that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Recall was in 1/2025 and there is no solution and parts in sight as of 10/1/2025. Factory and Dealers have no idea as to when a fix is coming. I think this should have been fixed by now. I can not drive my vehicle because the transmission may fail and maybe cause a wreck or leave me stranded. Selling it does me no good, I am selling a defective vehicle that could crash and possible kill someone and that is against the law. Even though auto dealers are selling these defective vehicles. They should recall them and pay the customer high retail market value, so consumer may purchase another vehicle with minimal cost to him. The problem listed below. Improperly seated input shaft snap ring in the two-speed PowerTransfer Unit ("PTU"). An input shaft snap ring that is not fully seated may allow uncontrolled movement of the input shaft inward. Uncontrolled movement leads to the potential for wear to the range shift sleeve, spline damage, and / or range fork damage which can cause an unexpected loss of motive power or loss of PARK function while stationary. A loss of motive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. Repair Description FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram the Drivetrain Control Module ("DTCM") with new software to detect, and monitor for excessive wear within a PTU. If a PTU failure is confirmed

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and turning the steering wheel, there was an abnormal cranking sound coming from the vehicle. There was no warning light illuminated. The contact spoke with an individual with the same model vehicle who had experienced the same failure with their vehicle. The person had taken their vehicle to an independent mechanic who related the failure to the power transfer unit(PTU). The contact was then informed that there was a recall for the issue, NHTSA Campaign Number: 25V011000 (Power Train). Upon investigation, the contact discovered that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.

Component / System Failure: The transmission system of my 2019 Jeep failed while driving on the highway. The vehicle stalled twice during operation and has now completely lost transmission functionality. The issue has only been inspected by independent mechanics and not by the manufacturer or other official entities. The component is available for inspection upon request. Safety Risk: Both stalling incidents occurred while driving at highway speeds, placing me and other motorists at serious risk. Sudden loss of power in high- speed traffic created a hazardous situation with potential for collision or injury. Problem Confirmation: The vehicle was repaired after the first incident at a cost of $400. Despite the repair, the problem recurred, ultimately resulting in complete transmission failure. The issue has not been reproduced or confirmed by a dealer or manufacturer, only by independent mechanics. No inspections have been conducted by the manufacturer, police, or insurance representatives. Only independent mechanics have evaluated the vehicle. here were no warning lamps, dashboard messages, or noticeable symptoms prior to either stalling incident. The failures occurred without any advance indication.

“4 wheel drive service is unavailable and needs to be serviced” message appeared in my 2019 Jeep Cherokee in August 2025. Wouldn’t stay consistently on, but warning would pop up at least once every time I drove. Warning became more consistent, and in September 2025 I took my car to the dealership for my state inspection, where they investigated this indicator light concern. Diagnosis was “Found obstructed shift fork in PTU, recommend replacing” but the part is currently on back order. I learned that there is a recent recall on 2017-2019 Jeep Cherokees for a PTU issue, however my VIN is not currently included in this recall. I’m concerned that this issue is affecting my jeep since I’m getting a warning and need my PTU replaced, and I’m even more concerned because I can’t get it repaired due to back order.

My vehicle, had had issues with the brakes even after repairing (changing them) a horrible grinding and squeaking. The shifter reads "Service shifter soon" how does one even do this. The car jolts forward, or stalls in the middle of traffic, when I press the gas, when I brake sometimes it does not register, I have had the fuel sensor repaired and its still says its not working. I am going to be hit one day on account of this vehicle. I have taken it in to the dealership when these problems started with the auto start and stop censor going off. The windshield wiper line is kinked and I have taken this in multiple times for them to tell me nothing is wrong, and they do not service. Jeep brand is going to kill me due to its unsafe traveling. I have asked called and wrote in and no one will help me.

When driving the Jeep Cherokee (51,000 miles), I experienced numerous incidents where the car experienced sudden power loss climbing a grade followed almost immediately by numerous warning lights and a message that "4WD System Unavailable" as well as a message that the forward warning system had failed. Under these conditions, the car struggled to make even 50 mph and would only do so in a much lower gear at 4000+ rpm. Prior to each incident, the car had been driving smoothly at 70 mph at approx 2200 rpm. Both the Jeep dealer and the local repair obtained the same error code (DTC C14A7-97 PTU Motor Component) indicating internal failure of the PTU (transfer case). When the repair shop removed the transfer case they found metal shavings in the PTU lubricant. With no PTUs available from the Jeep dealership for months it was necessary to purchase a salvaged PTU at near-new pricing. I note that there is a similar recall but it does not cover my vehicle. I also note there are numerous NHTSA complaints for identical problems being filed nearly daily for 2017-2021 Jeeps. This defect is a serious safety issue that can result in complete driveline failure or an inability to maintain speed with traffic. It also results in approx $5000-7000 in repair costs for each PTU replacement.

My Service AWD light came on. I had the system checked in February of 2025. I was informed it was a bad PTU system. My car makes a clunking then whining noise when driving. It cannot go over 55 mph before losing power. My VIN doesn’t come up in the recall list but it has the same diagnostic issues The issue was diagnosed at Heritage Jeep in Harrisburg on 2/15/2025 Receipt order # 218197. Customer number 42k8761762

PTU is failing, car is having trouble going and stopping. Will not go into 4WD.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle jerked abnormally. The failure was intermittent. No warning lights were illuminated. The vehicle was not diagnosed or repaired, and the failure persisted. The contact stated that on a separate occasion, there was a large oil stain on the ground underneath the vehicle. The contact called a mobile mechanic to the scene since there was no oil in the engine and the vehicle could not be driven. However, no cause for the failure was found. The mobile mechanic placed seals on the gaskets. Most recently, while the vehicle was stopped and idling, the instrument panel failed to illuminate, and the screen remained black. The contact stated that the hazard lights turned on independently and several attempts to deactivate the hazard lights was needed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 72,000.

Subject: Formal Complaint – Unresolved Safety Recall for 2019 Jeep Cherokee Limited 4x4 (VIN: [XXX] ) To Whom It May Concern, I am submitting this formal complaint regarding an unresolved safety recall affecting my vehicle: •Make: Jeep •Model: Cherokee Limited 4x4 •Year: 2019 •VIN: [XXX] •Recall Date: January 16, 2020 In mid-January 2026, my vehicle experienced a transmission failure and became inoperable. It was towed to Jeep Erin Park for inspection. The dealership determined that the Power Transfer Unit (PTU) assembly had suffered internal damage. They removed the PTU, inspected the shift actuator and gears (which were found to be intact), replaced the actuator, and reinstalled the PTU. The repairs were completed on February 12, 2026. I was charged CAD 3,371.46 for the service — an expense I incurred personally, despite the issue being directly related to the outstanding recall. As of today, nearly seven years since the recall was issued, Jeep has yet to provide a remedy or resolution. This prolonged delay is unacceptable and raises serious concerns about the manufacturer’s commitment to safety and regulatory compliance. I have contacted Jeep on multiple occasions, but have received no definitive timeline or actionable response. The continued lack of resolution leaves my vehicle potentially unsafe and undermines public confidence in the recall process. I respectfully request that the National Highway Traffic Safety Administration (NHTSA) investigate this matter and take ap

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The rear differential is suffering from corrosion, which caused a slight leak. If it fails, the car will suddenly cease operation, which could result in a collision. The part was inspected by the dealer, and said it could take up to 3 months to get a replacement. As of yet, no warning lights are active.

1. Vehicle dash lights go out intermittently without warning. 2. Vehicle 4wheel system inoperable at times. Warning lights are present

Rear Differential transfer case on passenger side eroding. O-ring partially exposed.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the engine sputtered. While driving and attempting to stop the vehicle, the vehicle occasionally lost automotive power. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the battery, the front and rear brake pads and rotors, the water pump, and the harmonic balancer were faulty and needed to be replaced. The vehicle was repaired; however, two days later, there was an abnormal sound coming from the vehicle while accelerating. The vehicle was taken back to the dealer where it was diagnosed a second time, and the contact was informed that the PTU was faulty and needed to be replaced, and an alignment was needed. The vehicle was not repaired. The contact also became aware of a coolant leak underneath the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon taking the vehicle to the dealer for an oil change, the contact was informed that the oil level was significantly low. The dealer performed the oil change and initiated an oil consumption test. The dealer advised the contact to return after 1,500-1,700 miles. The contact stated that upon returning to the dealer after 1,500 miles, the dealer inspected the oil level and informed the contact that the vehicle had failed the oil consumption test. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: TSB 09-013-22. The manufacturer was not notified of the failure. The failure mileage was approximately 57,962.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 60 MPH, the vehicle inadvertently lost motive power and was unable to accelerate as intended. The contact was able to pull to the shoulder of the roadway and shifted the vehicle into park; however, upon releasing the brake pedal, the vehicle began to roll away. Furthermore, after continued troubleshooting, the contact observed that the vehicle failed to move when shifted into drive(D) or reverse(R) but could roll away when shifted into park(P). No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU); and advised the contact to take the vehicle to the dealer for assistance. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The contact was later offered per diem reimbursement for expenses incurred for renting a vehicle. The failure mileage was 114,000. The VIN was not available.

I have already received the official recall notice, but I have been told by both my local mechanic and FCA representatives that there is still no remedy available. In the meantime, my vehicle is exhibiting exactly the defect described in the recall and is now unsafe to drive. Here is my experience: In early 2024, while running errands, I stopped at a red light before making a left turn. When the light turned green, the car would not move forward. I had to turn on my blinkers while other drivers were honking. I panicked, tried turning the car off and on, and eventually it moved again. This same issue has happened four other times since then. Most recently, on 8/22/25 the car left me stranded in a grocery store parking lot. It was full of groceries, making multiple alert sounds, and would not start. My cousin had to leave what he was doing to try to jump it; when that didn’t work my brother and nephew went to buy a new battery. When they returned, the car started on its own and we returned the battery. We took the vehicle to our local autozone to run tests in which it passed all. Since that day, every time I turn the car on it stalls momentarily before starting. I have also called certified Jeep dealers in my area who have stated the parts are unavailable and there is no ETA on their availability.

Steering powering went out. Dealerships said power steering was blown.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power, and the traction control warning light illuminated. Additionally, the message "4WD Unavailable" was displayed, and the 4WD became inoperable, causing the rear wheels to spin out of control. The vehicle was taken to the dealer, where it was diagnosed and determined that the PTU needed to be replaced, but the dealer refused to repair the vehicle because parts were not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

PTU Failure, Service 4WD light is on

My service four-wheel-drive light came on when I had the code read. It was obstructed and or blocked the dealership informed me I needed to have a new transfer case and I see all the existing recalls on my exact vehicle and they’re having the same problems and the part that I need for my car is backordered for a long time. I paid for a new transfer case with no time frame as to when they are getting them in

Vehicle is hard to turn since it is locked in to all wheel drive . I had Northtown Jeep ( dealership) look at it and they knew what it was just after one quick ride around the building. The car has 28543 miles on it and is out of warranty. They told me that the PTU was faulty and that also caused damage to the rear differential. This vehicle from day one sounded and felt a bit (odd) but I just figured that this was normal but it wasn't until this year when leaving the driveway that it got to the point that we could not even drive the car.The dealership said it would cost roughly 6800.00 to repair both the ptu and the differential, which I can not afford.

Complete PTU failure confirmed by dealership.

The contact owns a 2019 Jeep Cherokee. The contact stated that the middle digital screen independently turned on the heat, radio, navigation system, A/C, and glitched. The Service 4-WD warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and an unknown failure code was retrieved. The vehicle was not repaired. The contact related the failure to an unknown NHTSA Campaign; however, the VIN was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 91,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was not contacted about parts availability. The contact stated that while driving 55 MPH, the vehicle experienced a complete loss of automotive power, with the Auto START warning light illuminated. The vehicle was not repaired. The approximate failure mileage was 137,000.