2019 Jeep Cherokee complaints

Airbags did not deploy during MVA to passenger side front door that resulted in totaling of the vehicle

Started squeaking, so we replaced brakes, control arms with bushings, then it started smelling really bad and losing power. When the engine starts, manual shift is not available. Extremely pungent toxic fumes released into the cabin requires recycled air to be on always or the car is not drivable. Oh, and loss of power, like dropping into a low gear when should be in a higher gear. Smell is noxious. Dealer reports Stellantis has not provided parts, updates or any further information. Don't drive much so didn't notice until Government Shutdown ended, I was asked to return to the NSF offices 40 miles from my home. Smell became really evident at that point.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds or depressing the brake pedal, there was an abnormal grinding sound coming from underneath the vehicle. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with PTU failure. In addition, the contact stated that the vehicle was previously taken to another local dealer, Imlay City Chrysler Dodge Jeep Ram (2093 S Van Dyke Rd, Imlay City, MI 48444), where the sway bar links, front struts, 6 cylinders tune up, brake fluid flush, transmission service, fuel injector, and radiator replacement were repaired or replaced; however, the failure reoccurred. The vehicle was previously taken to the local dealer for sway bar links, 2 lower control arms, 2 front steering knuckles, front wheel bearing replacement, and a 4-wheel alignment. The vehicle was repaired, but was taken back and was diagnosed and determined that two front struts and the PTU needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 119,952.

While driving 4WD warning light appeared on dash display. I pulled over shortly after and checked for obvious clues such as leaking oil, loose belts and burning smells, nothing to be found. Currently, I was advised not to drive this vehicle due to causing additional damage or breakdown. I am still waiting for the part to be delivered so this could be repaired.

4 wheel drive system failure and dashboard warning light has been on since late 2024! Took it to a Jeep dealer. They specified a problem with the PTU upon inspection. The part was unavailable for repair. Through the Mopar website, my Jeep has been recalled for this problem since Jan 2025. There is still no fix as of 12/3/25!!!! I phoned dealer to see if it could be repaired as per the recall... they tell me they cannot help me and to call Chrysler. Ridiculous. Please advise!! I do not want to experience further damage to my car and unexpected motor loss as the recall states... and I want my 4WD working again as it greatly helps with car control in wet situations and I often travel through mountains (snow). Thank you for your time and assistance.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Numbers: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Approximately two weeks before the major symptom appeared, the “Service 4WD” warning light illuminated on the dashboard. The vehicle’s performance didn’t seem to be noticeably affected, so I checked for any active recalls or service bulletins but found none that applied to my VIN. I monitored the situation closely in case it was an electrical or sensor-related issue. Shortly after, a loud clunking noise began coming from the drivetrain area, most noticeable during acceleration and deceleration. After arriving home, I immediately stopped driving the vehicle due to serious safety concerns and contacted my mechanic. A certified mechanic inspected the vehicle and confirmed that the transfer case (Power Transfer Unit) had failed and required replacement. The mechanic stated that this is a common problem in 2019 Jeep Cherokees. After researching, I found many other reports of similar failures, all traced to transfer-case defects. However, my VIN is not currently included in any recall. I believe this defect is related to known issues affecting Jeep Cherokee transfer cases and should be investigated further by NHTSA. I respectfully request that NHTSA open or expand an investigation into transfer case and PTU failures on 2019 Jeep Cherokee models to determine whether a recall and reimbursement for repairs are warranted.

An alert showed on the message board SVC 4WD and 4WD unavailable. We live part time in the mountains and rely on 4WD. Last winter we had snow and could not get up our driveway. When leaving the mountains we were going through the steps to tow our Jeep behind our RV. The system indicated failure to disengage the transmission so we were unable to tow the Jeep and we were still 1000 miles from home in Florida. We went to Jeep dealers in PA, DE, GA, and again in FL. All dealers found the issue with the PTU issue 01C but said there was not a remedy. Even if they replaced the PTU it could happen again as they did not know what inside the PTU was the problem. We've had some transmission slipping or hesitating as well.

I'm an elder who lives alone. My Jeep is my only regular transportation. I'm now fearful about this Jeep Recall 01C / NHTSA 25V-011 since things are happening that night mean my safety and my vehicle are greatly at risk! My SRC 4WD light came on about 10 days ago and I no longer have the ability to put my Jeep in 4WD as it says it must be serviced first. This ONLY STATED about 10 days ago. I have an appointment with a dealer this coming Wed, Dec 3. I said I was coming in for a recall and because my SRV 4WD light was coming on. I am not mechanical and didn't really understand the recall (NOW I do as I've researched ad nauseam!) I was told I'd have to pay $187 for a scan!! WHAT?!? Now that I know the story I will NOT do that! I will still go and explain my concerns but what a rip off that would have been! I am afraid now, of driving my car - and yet there is no FIX as of yet - not in MANY MONTHS - which I read is totally inappropriate with no recourse. This is just wrong for a SAFETY recall with my vehicle having 'symptoms' of this issue now being 'engaged' in some way. I did a couple of SRV 4WD easy troubleshooting steps of disconnecting neg battery cable for 50 minutes then re-attached and brought all 4 tires up to EXACT same PSI. Plus I had a simple scan done at auto parts store that shows nothing but a customer there offered to use his much better scanner and see photos to see what he found re: my PTU. What do I do? What CAN I do? I'd appreciate a quick response please. My

This car has had the recall for quite sometime and the dealership refuses to help because there hasn’t been a fix yet with this recall. It has powered off or simply stop working in the middle of the road multiple times. Today on the most dangerous highway in Colorado Springs in the snow it turn off and all the messages relating to the recall turned on. It was the scariest moment of my life

The oil pressure sending switch failed. Oil filter housing and gaskets were replaced. I had oil leaks and took it to a garage to get it checked and was told not to drive it if possible. I was leaking oil bad. If I drove it and oil leaked out it could have made the road slick or possibly blown up the engine.

I needed an oil pressure sending switch, oil filter housing and intake manifold gaskets replaced. I took it to a garage for the oil leak. Was told not to use it . If the oil leak got worse, the oil could have made the road slippery if it rained or I could have blown the engine. The car sat until I got an appointment.

While driving my vehicle last Thursday, November 20th, the "SVC 4WD" warning light came on without warning, following an audible and tangible thump from beneath the vehicle. Following this, a high-pitched grinding/whining could be heard from centrally beneath the vehicle, and the vehicle was unsteady accelerating/decelerating. The vehicle would not remain in park, and no drive was going to the back wheels. I believe this to be the same issue as in recall 01C for Jeep Cherokee KLs 2017-2019, which my vehicle falls into. This is a recall on an improperly seated input shaft snap ring in the power transfer unit (PTU) which my Jeep dealership has confirmed, damaged the transmission and differential components, including the axle rods. The vehicle is unusable in its current state, and is currently sitting at a valued repair cost of approximately $7000.

There are 3 lights that keep jumping on P! ENGINE LIGHT CAR WITH SQUILLEY lines behind it have took it jeep for diagnostic cleared all codes drove fine for 2 weekswas told it has something to do with transmission took to 2 different transmission shops not the transmission now it has started cutting off as im driving the ELECTRICAL THROTTLE CONTROL WARNING LIGHT will come on and it will cut off in traffic I looked online the same problems im having was on the recall list but not my vin.how is that i called earlier and talked to rep.she said my vin.was not up there dont understand how not when its doing everything thats on the list.i was told at first it was my wheel speed sensor replaced all 4 then spark plugs and wiresthen one day while i was driving there was a popping noise took to mech. thought wheel speed sensor broke or came off took off tire nothing was wrong couldnt find a problem under vehicle

Our dealership, Billion Motors ran diagnostics after I indicated that my service 4WD light had been on, and found out that I needed a new transfer case. Jeeps from 2017 to 2019 have a known transfer case issue and my Jeep is a 2019 and unfortunately the serial number is not listed in the recall. This is a huge security risk as I'm afraid that my vehicle will slip out of gear and heading into winter my AWD is not working due to this part failure. (I live in the midwest where we receive a lot of snow!) I'm concerned that this part has been on order since June of this year and it's now the end of November and hasn't been received it. This is a huge security risk going into the winter plus anytime I park. My vehicle only has 67,000 miles on it.

Was on the highway going 65mph and transfer case exploded. No warning of anyway wrong. Vehicle locked up.Could spun out but was able to get to shoulder of the road.

My Jeep will accelerate forward when breaking, stall at a red light and roll back, massive humming and grinding on the peddle, start/stop failure and failure to start. I've been able to avoid two crashes so far and used my own scanner to detect the problem. Nothing comes up. I bought this shady vehicle oct/3/25. dates of incidents include oct 3rd- November 10th.

The contact owns a 2019 Jeep Cherokee. The contact stated received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that the vehicle was vibrating while driving at undisclosed speeds. The contact also stated that the vehicle had shifted out of park unintendedly. There were no warning lights illuminated. The local dealer was contacted and informed the contact that the PTU was not functioning properly. The vehicle was not repaired due to the parts being on back order. The manufacturer was not contacted. The failure mileage was approximately 26,000.

I am writing to report a safety concern regarding my 2019 Jeep Cherokee. I recently learned that a specific part on the 2018 Jeep Cherokee was recalled due to a known defect (Oil Pump Recall (Recall T65 / NHTSA 17V-670). My 2019 Cherokee is now experiencing the exact same issue that was identified in the recall for the previous model year. Because the problem appears to be identical to the 2018 recall condition, I believe this may indicate a continuing safety defect affecting additional model years that were not included in the original recall campaign. I am requesting: 1.A formal review and investigation into whether the recalled part on the 2018 model also affects the 2019 Cherokee. 2.A FULL refund to what I paid to have this repaired. And yes a receipt can be provided. 3.Written confirmation of the steps you will take to address this matter. This issue is a safety concern, and I want to ensure it is properly documented and investigated. Please advise on how this can be resolved. Thank you, [XXX] [XXX] [XXX] [XXX] 2019 Jeep Cherokee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Lurching when stopping and service 4 wheel drive notification came on. Took to Jeep for diagnostics. Verified customer concern, Found code C14A7-97 PTU MotorComponent Or System Operation Obstructed Or Blocked. Recommend replacing the Power Transfer Unit (PTU) Part 1. NUT-HEX FLANGE LOCKING — In Stock Part 2. NUT-HEX FLANGE LOCK — In Stock Part 3. PTO UNIT - In Stock

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated. The local dealer was contacted. The vehicle was diagnosed. The contact was informed that the Power Transfer Unit (PTU) had failed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 75,000

PTU UNIT IS LEAKING AND THERE IS METAL IN THE OIL. CONFIRMED BY MECHANIC AND DRIVE TRAIN WARRANTY REPRESENTATIVE. CONFIRMED PART NEEDS TO BE REPLACED. CAUSING VIBRATION WHILE DRIVING. IT HAS NOT CAUSED A SAFETY ISSUE BUT COULD IN THE FUTURE. IS NOT A VIN IN A RECALL, BUT I BELIEVE IT SHOULD BE.

Tuesday 11/11 my 2019 Jeep Cherokee was involved in an accident due to the PTU not working properly. In PA we had very poor road conditions due to snow throughout the night into the morning. When making a turn my car slid and hit a curb damaging the front right side of my vehicle. I do believe the safety of myself and others had been put at risk. while no one else was involved in the accident just me it could have been worse if it weren’t so early in the morning and little traffic on the roads. I had my vehicle in the Scranton Dodge and Jeep dealership about a month prior to inspect the issue and they were unable to fix it due to the part being on back order and my cars VIN not being specified on the recall for this issue. I was also told that my vehicle was safe to continue driving in the meantime which is not the case. I have had the vehicle inspected by a dealership and my insurance company was involved for the damages produced by the accident. The warning message has been on but no one has the part to do anything about it and like previously stated was told the vehicle was fine to drive. I had this issue inspected in the beginning of october. I have also contacted Jeep and they told me there is nothing they can do for me since my VIN is not specified. I bought this car to get safely to and from places during the winter months in PA and that clearly is not the case now. It is very frustrating being a full time student and paying on a car that does not do the job that it’s

While driving my 2019 Jeep Cherokee, the vehicle's start/stop system malfunctioned and caused the engine to completely shut off at a traffic light. I had my hazard lights on, and while stopped safely another driver rear ended my vehicle. The Jeep has had repeated issues with stalling and engine shut-off since I purchased it. This is a serious safety concern and could have caused greater injury. I brought my vehicle to the dealership 3 times for the same issues once back in 01/25/2023, when the vehicle was still under warranty a part was ordered and replaced, but the same issues kept recurring. When I brought the vehicle back in in 2024 I was told because my warranty had expired I would have to pay out of pocket to repair the issue.

Vehicle was at a red light , when turned green vehicle would not drive forward even though was pressing on the gas ..was like it just shut down but was still running.. I was stuck and put my hazards on , then it suddenly started to move forward. Took car to dealer ..they changed me 400 for a diagnostic and said nothing was wrong with vehicle..They said maybe it needs a software update. But they were not sure, and wanted to charge me for something they were not sure about..

The Power Transfer Unit (PTU) in my 2019 Jeep Cherokee failed, producing a “Service 4WD” warning and DTC C14A7-97 (“PTU motor obstructed/blocked”). An authorized dealer removed and inspected the PTU and documented internal damage (metal debris and worn components). The dealer charged over $1,400 for the teardown/diagnostic and then reassembled the failed unit because Stellantis could not supply a replacement part. The AWD system remains inoperative, creating a potential loss-of-drive/safety risk while driving. Importantly, the dealer Dicks Dodge/Jeep in Wilsonville, OR failed to disclose that this is part of an active technical service bulletin (STAR Case S1721000016 Rev A) and related to NHTSA Recall 25V-011 affecting 2017-2019 Cherokees, repeatedly missed promised callbacks, provided no timeline for parts, and offered no substantive remedy other than suggesting a trade-in. The dealer’s lack of communication and refusal/ inability to obtain parts left me with an un-repaired, potentially unsafe vehicle and billed for work that produced no fix. The component is available for inspection upon request.

Power Transfer Unit (PTU), The Service 4WD light keeps coming on and off. 2019 Jeep Cherokee

Car is experiencing an issue with 4WD and the warning light indicates the system needs to be services. There is an open recall for the exact Model, and Year but does not include my VIN. There are no parts available and I have a vehicle that can not be driven.

Last week my 4wd service light came on. I took it to get diagnosed and was advised my ptu was faulty and needed to be replaced. There are recalls out for a faulty ptu but my vin was not included.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). While driving at 55 MPH, the vehicle began shuddering and stalled. The 4X4 warning light was illuminated. The contact stated that the vehicle failed to remain in 4WD. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 137,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 30 MPH, the vehicle made abnormal grinding and popping sounds, and the vehicle shuddered. The contact was able to pull into a parking lot, and the contact then drove to the residence. The vehicle was towed to the dealer, where an axle repair was performed, and the contact was advised that the vehicle could not be completely repaired because the recall part was not yet available. Additionally, the contact stated that the parking brake, the check engine, the 4WD, and the engine Auto START/STOP warning lights illuminated. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted several times and advised the contact to either repair the vehicle or obtain a loaner vehicle out-of-pocket until the part became available. The failure mileage was approximately 120,000.

Have had multiple issues where stop/stop fails while at a stop in the street and either doesn’t start again or starts after a while. Last time on 10/29/2025 I was at a stop just getting off I-10 and the car would not start and gave start stop error and took multiple minutes before starting again. This first began 5/2024. Dealership has replace the battery, starter relay, and the start twice. It is a huge safety concern for me being stuck in the middle of the street or at a stop

The “SVC 4WD” warning indicator illuminated on my dashboard. A diagnostic test performed at an authorized dealership confirmed a failure in the Power Transfer Unit (PTU). The PTU and the vehicle are still installed and available for inspection upon request. The warning light appears intermittently—turning on for a period of time, then shutting off before returning. This issue presents a potential safety risk. The dealership explained that PTU failure can result in loss of power while driving or the vehicle failing to remain securely in Park, either of which could lead to loss of control or unintended vehicle movement, posing a risk to myself, passengers, pedestrians, and other motorists. The problem has been confirmed by the dealership through diagnostic testing. No repairs have been completed at this time because, although this is a known issue affecting this year, make, and model, the PTU failure is not currently covered under a recall or warranty extension. I have also observed multiple reports of PTU failure in other vehicles of the same year, make, and model, suggesting a pattern of premature failure that may indicate a potential design or manufacturing defect. To date, the vehicle has only been inspected by the dealership and has not been inspected by the manufacturer, police, or insurance representatives. There were no other warning lamps or symptoms prior to the “SVC 4WD” indicator. The warning light first appeared on 11/3/2025, and the vehicle was brought in for diag

The contact’s husband owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the powertrain unit needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed that the powertrain unit needed to be replaced. The vehicle was repaired but the failure reoccurred a two years later. The vehicle was taken back to the same dealer where it was determined that the powertrain unit needed to be further diagnosed. The vehicle was not yet fully diagnosed. The manufacturer was notified of the failure. The failure mileage was 53,368.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 20 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The message “Service 4WD” was displayed. The contact stated that while accelerating to 50 MPH, there was an abnormal sound coming from the vehicle, and the vehicle jerked abnormally. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The contact was informed that the NHTSA had initiated the unknown recall. The failure mileage was approximately 60,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that the messages "Four-wheel Drive(4WD) system Unavailable - Service Requested" and "Service Four-wheel Drive(4WD)" were displayed. The vehicle was taken to the dealer, where it was diagnosed, and determined that the Power Transfer Unit(PTU) needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that assistance could not be provided because the VIN was not included in the recall. The failure mileage was approximately 41,590.

My 2019 jeep cherokee has a warning light on ( SVC 4WD ) . Took it into dealership about 2 months ago ( eide in pine city mn [XXX] ) they came back with it needing a new (PTU )power transfer unit. I can get you the receipt from them if needed. We are on a waiting list and check 3 other dealership near me all are saying about another 2 months! We are still able to drive the jeep but only 2wd . We live in MN my wife's a nurse and drives in snow storms. That is the reason we got a 4 wheel drive. Also the jeep will make a noice going into park and not always parking! Went on line and looked up my vin number and it shows the recall on the ptu but are jeep isn't included in that ! I need to get this fixed. I do think this should be on this recall. My contact information [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A "4WD unavailable, service needed" light came on. I took it to a jeep dealership. They inspected and notes were "Failure is inside the PTU. Part is on backorder with no ETA at this time." This description exactly fits the description of "Part 573 Safety Recall Report 25V011"

The 4 wheel drive light would come on and off then it stayed on so I took it to a Jeep dealership and paid for an OBD scan it showed the Power Train Unit (PTU) and I had my car put on OBD scan again and found out the Throttle Position sensor (TPS) also is in need of replacement after I was entering the highway my gas pedal did not accelerate and I was lucky to be able to downshift into manual and coast off the highway. I have looked it up and the Power Train Unit (PTU) has been recalled on vehicles like mine but my vehicle is not listed for recall replacement. I can have vehicle ready for inspection.

The truck I bought last November 2024..was running kinda bad.. by may of 2025 the tranmission was stalling I call the dealership..and explain my problem. I was told that someone would call me back but that never happened...July of 2025 the car was running hot I had my service work done oil change..tune up..so by August I had to use a jump box to start the vehicle..come September 2025 the truck was just cutting off on the highway or wherever I might have been and everytime I turn left or right it would cut off.. I have been really stressed my job is in jeopardy.. I just been going threw some mental issue with the truck...I really should have been warned about the recall.. I don't think it's fair for car dealership to sell cars that are not reliable and I hope that I can get some help in this matter

While driving 50mhp the vehicle sounded like it was stalling. Couldn't speed up. Svc 4wd and stop/ start system unavailable. There should be a recall to repair but the dealer has no solution or parts. Need solution asap

There is a current recall for Jeep Cherokees 2017-2019 for a faulty PTU. My vehicle is not included in the recall, however, it is displaying issues consistent with the PTU. In auto drive-mode, there is a low grinding noise up to 18 mph. In snow, sand, and gravel drive-modes, there the noise is constant to at least 30mph. When the fuses were removed to try to disable the PTU, the noise was considerably louder at all speeds in auto drive-mode. Once the fuses were reinserted, the noise went back to the original under 18mph in auto. There are no noticeable issues with the braking or steering systems.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact became aware of an abnormal thumping sound coming from the vehicle. Additionally, while depressing the brake pedal, there was an abnormal sound coming from the vehicle, and there was excessive heat coming from the wheels. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be reprogrammed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The contact was informed of an unknown recall; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

The contact's girlfriend owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failur,e and a case was filed. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The failure mileage was approximately 136,000.

I was getting off the highway and my car stopped on me. I put my emergency lights on. I put the car on park and tried turning it on. The brake was hard to push down. I gave it a few minutes to rest and I tried 2 more times. The second time it turned on but imediately turned back off. I let it rest a minute or so and it finally turned on. I was scared for my life because there all on coming traffic coming off the interstate. I did call the police for help but as soon as I got it started I called back for them not to come. I also got a warning saying engine warming. 6:30 am 10-30-25

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the 4x4 warning light illuminated, and the vehicle unexpectedly slowed down. The contact stated that the vehicle lost traction control. Additionally, the contact heard a screeching sound coming from the front of the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to perform the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,495.

While im driving my car completley shuts down with no notice or anything. I have to restart the whole vehicle for it to start running again. This happened to me while i was on the high way slowing down and on the street slowing down to turn. I almost got into 2 car accidents this morning because of this. Not sure whats going on but my dashboard completely goes blank and flashes when this happened. This occured on 10/29/2025 at 6;45-6;50 am.

The vehicle is a 2019 Jeep Cherokee with approximately 70,000 miles on it. Check 4WD light came on. Took it to a Jeep dealer who said that it is a problem with the rear differential and would cost $6,000 to repair. Vehicle's VIN is not included in the PTU recall which has affected other 2017-2019 Jeep Cherokees.

The 4WD service light keeps coming on and off in my 2019 Jeep Cherokee Latitude Plus. The obd2 code c1494-92 displays. This is directly related to a Power Transfer Unit (PTU) issue. There was a recall issued in January of 2025 (recall 01C). However, I am being told that my VIN is not covered under this recall. I contacted the manufacturer (Jeep) and there were not able to give me a reason why the 01C recall does not cover my vehicle. The NHTSA referred me to the manufacturer. But I keep getting the runaround and nobody is providing me a clear answer on this issue.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal clanking sound coming from the front of the vehicle. There was no warning light illuminated. The contact also stated that while driving at an undisclosed speed, the vehicle stalled and unintendedly came to a complete stop. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.