2014 JEEP CHEROKEE LATITUDE HAS HAD TRANSMISSION PROBLEMS SINCE I BOUGHT IT. DID ONE SOFTWARE UPDATE ON 12/2014 WHICH DID NOT FIX THE PROBLEM. ANOTHER SOFTWARE UPDATE WAS PERFORMED ON 05/14 BUT HAS NOT RESOLVED THE ISSUE YET. CAR JERKS IN LOW GEARS (1-3) BUT NOW IT ALSO MAKES A METALLIC NOISE WHEN GOING FROM P TO R AND INTO D MODES. IT IS ALSO JERKING WHEN I APPLY THE BRAKES AND THE ENGINE STARTS DOWNSHIFTING. BOTH SOFTWARE UPDATES HAVE NOT RESOLVED THE PROBLEM, BUT THE LAST ONE ( TRANSMISSION TSB 21-018-14 FLASH) HAS ADDED NEW PROBLEMS TO THE CAR. *TR
2014 Jeep Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
UPDATE ON MY VEHICLE.....I JUST HAD TO TAKE MY VEHICLE BACK IN ON 6/22/14 AND HEARD BACK FROM THE SERVICE CENTER ON 6/23/14. APPARENTLY SOMEHOW MY PASSENGER SIDE AXLE BROKE WHICH CAUSED THE LOUD BANG AND MY VEHICLE TO STOP RUNNING AND/OR FROM GOING INTO GEAR. THEY ARE NOT SURE WHAT CAUSED THIS OR WHY. NOW THEY HAVE TO REPLACE IT. I GOT MY VEHICLE BACK ON 6/25/14 AND IT DOES NOT DRIVE THE SAME, DOES NOT HAVE THAT SMOOTH SHIFTING LIKE IT DID BEFORE, AND CAN STILL HEAR A VERY FAINT CLINGING SOUND WHEN DRIVING. I DO NOT FEEL SAFE WITH THIS VEHICLE ANY LONGER. IT REALLY UPSETS ME THAT THE MANUFACTURE LET SOMETHING LIKE THIS GET PASSED THEM. THEY NEED TO DO A BETTER JOB ON INSPECTING THESE VEHICLES BEFORE THEY SEND THEM OUT TO CONSUMERS AND DO A BETTER JOB ON INSPECTING ALL PARTS. THIS INCIDENT ALONG WITH MY LAST ONE I POSTED ABOUT MY TRANSMISSION WERE TOLD TO THE MANUFACTURE. NOW I REALLY DO NOT FEEL SAFE WITH THIS CAR, REALLY I DON'T.
THE VEHICLE FROM THE TIME WE PURCHASED IT FROM THE DEALER HAS HAD A TRANSMISSION SHIFTING PROBLEM. THE PROBLEM SHIFTING HAPPENS BETWEEN 1ST AND 2ND GEAR AND ALSO WHEN YOU GO TO STOP. RECENTLY WHILE DRIVING THE TRANSMISSION SEEMED TO SLIP AND THE VEHICLE WAS NOT ENGAGED CAUSING US TO PULL OVER TO THE SIDE OF THE ROAD. THE ENGINE WAS REVVING BUT THE TRANSMISSION WAS NO LONGER ENGAGED. VEHICLE WAS TURNED OFF AND RESTARTED WHICH WE THEN PUT THE CAR IN DRIVE AND MOVED ONTO THE ROADWAY AGAIN. I HAVE BROUGHT THE VEHICLE TO THE DEALER FOR THIS TWICE BEFORE. ON THE FIRST VISIT THE DEALERSHIP SAID TO JUST DRIVE IT AND IT WILL SMOOTH OUT. ON THE SECOND VISIT THE DEALERSHIP GAVE US THE FIRST SOFTWARE UPDATE WHICH WAS DONE IN APRIL OF THIS YEAR, BUT IT ONLY LASTED AROUND A MONTH OR TWO. THE PROBLEM IS BACK AGAIN AND I HAVE MADE ANOTHER APPOINTMENT TO BRING IT IN ON THURSDAY, JULY 3RD FOR ANOTHER SOFTWARE UPDATE. *TR
I HAVE FILED A COMPLAINT HERE REGARDING TRANSMISSION WOBBLE/ SHUDDER IN SECOND GEAR THAT STARTED AT ABOUT 2000 MILES PRIOR TO MY SECOND ISSUE I AM HAVING NOW. MY CHEROKEE VEHICLE NOW SHUDDERS ALL THE TIME AND IT HAS JUST DEVELOPED A LAG IN ACCELERATION.I FEEL LIKE IT IS THE TRANSMISSION CAUSING BOTH PROBLEMS. THE DELAY IN ACCELERATION IS PRESENT DEPENDING ON THE GEAR AND SPEED THAT THE VEHICLE MAY BE IN. THE DELAY HAS HAPPENED WHEN TRYING TO PULL OUT ONTO HIGHWAY ONLY TO HAVE VEHICLE PAUSE FOR AT LEAST A SECOND MAYBE TWO BEFORE IT FINALLY WILL ACCELERATE,ALLOWING TRAFFIC BEHIND ME AT HIGHWAY SPEEDS TO HAVE TO AVOID MY VEHICLE BECAUSE OF THIS DELAY,THIS HAS HAPPENED SEVERAL TIMES.HAD TRANS FLASH DONE PRIOR AT DEALER AND DID NOTHING TO FIX THE WOBBLE/SHUDDER.HAD SHUDDER DOCUMENTED WHILE I DROVE VEHICLE WITH DEALER TECH IN CAR.CHRYSLER NOW TOLD THE DEALERSHIP THAT THIS SHUDDER IS A CHARACTERISTIC DESIGN OF VEHICLE AND THAT I SHOULD ACCEPT THIS AND NOTHING'S WRONG,THIS IS NOT ACCEPTABLE,THE DELAY AND SHUDDER ARE DANGEROUS AND DISTRACTING WHILE DRIVING AND WILL AFFECT RESALE VALUE. I HAD THE SHUDDER DOCUMENTED BY A A.S.E CERTIFIED TECHNICIAN THAT SAID TO BRING BACK TO DEALER FOR FURTHER DIAGNOSTIC.A DIFFERENT DEALER RECOMMENDED TO DRIVE FOR ANOTHER 1000 MILES AND SEE IF IT GOES AWAY,THIS WILL BE THE 5TH TIME VEHICLE HAS BEEN AT THE DEALERSHIP.I BELIEVE CHRYSLER JEEP HAS NO FIX FOR THIS,AND ARE BEHIND EVASIVE AND DISHONEST CONCERNING THESE COMPLAINTS,AS OTHER OWNERS HAVE HAD TRANSM
WHEN QUICKLY ACCELERATING FROM A COMPLETE STOP (SUCH AS PRESSING THE GAS PEDAL ALL THE WAY DOWN), MY 2014 JEEP CHEROKEE(3.2L W/ ACTIVE DRIVE I) SIGNIFICANTLY SHAKES FROM LEFT-TO-RIGHT SIMILAR TO WHERE A WHEEL WOULD BE OUT OF BALANCE. THIS SEEMS TO AFFECT PERFORMANCE AS WELL, WHERE THE VEHICLE LAGS TO PICK UP SPEED RIGHT AWAY, WHICH IS CONCERNING WHEN NEEDING TO QUICKLY CROSS EXPRESSWAY INTERSECTIONS. *TR
BOUGHT A 14/JEEP/CHEROKEE SPORT FWD AND STARTED HAVING PROBLEMS WITH IT A WEEK AND A HALF TO TWO WEEKS AFTER GETTING IT. ON 5/30/14--HEARD CLICKING SOUND FROM TRANSMISSION AREA OF VEHICLE BETWEEN 30 TO 45 MPH. ALSO, IT WOULD SHIFT HARD WHILE ACCELERATING AND WHEN DOWN SHIFTING TO STOP. HAPPENED APROX 20-30 TIMES BEFORE TAKING IT TO SERVICE SHOP. TECH TOLD US THE TRANSMISSION WAS LEAKING, HAD NO OIL. REPLACED WHOLE TRANSMISSION THEY HAD THE CAR FOR A WEEK. RECEIVED VEHICLE BACK ON 6/7/14. YOU SHOULD KNOW I BOUGHT THIS VEHICLE ON 5/14/14 AND IT HAD LESS THAN 1500 MILES. THOUGHT I WAS BUYING A GOOD VEHICLE, GUESS I WAS WRONG, AGAIN!!! 6/21/14--HAD MY CAR BACK FOR ONLY A WEEK, STARTED HEARING A GRINDING SOUND IN THE FRONT END, THOUGHT IT WAS MY BRAKES OR ROTORS. WHILE I WAS DRIVING HOME FROM WORK ON 6/21/14 AT 1:00 AM, I HEARD A LOUD BANG, THEN A CLANKING SOUND; CAR STALLED, PRESSED ON GAS PEDAL WOULD NOT GO, COASTED INTO AN EMPTY PARKING LOT. PUT THE VEHICLE IN PARK AND IT TURNED OFF, LET SIT FOR 10-15 MINUTES. MY MOM CAME AND PICKED ME UP, I STARTED CAR FOR HER AND WHEN I PUT THE VEHICLE IN DRIVE, WOULD NOT MOVE AND ONLY HEARD CLANKING AND A BANG SOUND. LEFT CAR IN PARKING LOT UNTIL MORNING THEN HAD IT TOWED TO DEALERSHIPS SERVICE DEPT TO BE CHECKED OUT. OF COURSE THIS HAPPENED ON A SUNDAY SO WILL NOT KNOW ANYTHING UNTIL MONDAY. NOT HAPPY WITH THIS CAR. GOING BACK TO WHERE I BOUGHT IT AND GOING TO ASK THEM TO TAKE IT BACK AND TO REFUND ME EVERYTHING I PUT INTO IT THUS FAR. NOT
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO SHAKE EXCESSIVELY WHENEVER THE ACCELERATOR PEDAL WAS ENGAGED FROM A COMPLETE STOP. THE VEHICLE WAS TOWED BACK TO THE DEALER SINCE THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK WHILE DRIVING THE VEHICLE. THE FAILURE OCCURRED TWICE IN THE FIRST WEEK THAT THE CONTACT PURCHASED THE VEHICLE FROM THE DEALER. THE DEALER DID NOT PERFORM A DIAGNOSTIC TEST TO DETERMINE THE CAUSE OF FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 458. UPDATED 08/12/14*LJ THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 09/18/14
WHILE PULLING ONTO A STATE HIGHWAY, MY REAR LIFTGATE OPENED ON ITS OWN, EVEN THOUGH IT WAS SHUT AND LATCHED WHEN I INITIALLY TOOK OFF. THERE WERE NO WARNING BEEPS OR LIGHTS BEFORE OR DURING THIS EVENT. MY 35 POUND DOG WAS THROWN OUT ONTO THE HIGHWAY. *TR
AT 30-40MPH WITH 2RMP MY I WOULD HEAR A VERY LOUD WHISTLING NOISE. ONE DAY LATER MY CAR WOULD START KICKING BACK WHEN ON THE GO. TWO DAYS LATER, MY JEEP CHEROKEE WOULD NOT MOVE AT ALL. I COULD NOT PUT IT IN DRIVE, PARK OR ANY OTHER GEAR. THE CHECK ENGINE LIGHT CAME ON. FEW SECONDS LATER THE ON INFORMATION BOARD SAID, "TRANSMISSION PROBLEM." I HAD TO CALL A TOW TRUCK TO TAKE IT BACK TO THE DEALERSHIP. *JS
5/8/14 - TRANSMISSION STOPPED WORKING WHILE DRIVING TO WORK. ERROR MESSAGES APPEARED ON THE DASHBOARD AS THE ACCELERATOR LOST ALL POWER CAUSING ME TO FORCE THE VEHICLE OFF THE ROAD. MULTIPLE MORE ERROR MESSAGES APPEARED TO SERVICE THE TRANSMISSION. RPMS HAD BEEN RUNNING HIGH FOR A FEW WEEKS. GEARS WERE NOT SHIFTING PROPERLY. VEHICLE TAKEN TO DEALERSHIP. IT WAS KEPT FOR OVER 2 WEEKS FOR REPAIRS. I WAS TOLD EVERYTHING WAS FIXED. 6/9/14 - SAME EXACT SCENARIO OCCURRED AGAIN. THIS TIME, THE CAR BROUGHT ITSELF TO A HALT. I WAS ABLE TO GET OFF THE ROAD IN TIME. WHEN TRYING TO SHIFT FROM PARK TO DRIVE YOU COULD FEEL THE CAR SHUTTER. RPMS REMAINED EXTREMELY HIGH. CAR WAS TAKEN BACK TO THE DEALERSHIP FOR ADDITIONAL INSPECTION REPAIRS. NO UPDATES. *TR
CHECK ENGINE LIGHT CAME ON AND VEHICLE WAS RUNNING ROUGH. PROBLEM WENT AWAY BUT LIGHT REMAINED ON. CALLED DEALER AND WE AGREED TO DRIVE IT TO SEE IF IT ACTED UP AGAIN. LIGHT WENT OUT TWO DAYS LATER. AT 734 MILES I WAS TURNING A CORNER AND VEHICLE ACTED LIKE IT WANTED TO STALL. LATER THAT DAY TURNED ANOTHER CORNER AND VEHICLE STALLED. I WAS ABLE TO GET IT OFF THE SIDE OF THE ROAD. TOOK ABOUT 5 MINUTES TO GET IT RESTARTED. TOOK TO DEALER AND THEY FOUND THE ENGINE THREE QUARTS LOW ON OIL. FLUSHED ENGINE AND CHANGED OIL AND FILTER. AT 1522 MILES VEHICLE STALLED AFTER TURNING CORNER IN RUSH HOUR TRAFFIC. HAD TO PUSH VEHICLE OFF OF BRIDGE AND OUT OF TRAFFIC. GOT IT STARTED AND TOOK STRAIGHT TO DEALER. ENGINE WAS THREE QUARTS LOW ON OIL AGAIN. ENGINE IS CURRENTLY BEING REPLACED UNDER WARRANTY. IF VEHICLE STALLS ON HIGHWAY OR IN HEAVY TRAFFIC SOMEBODY COULD BE INJURED OR WORSE. I UNDERSTAND ABOUT BAD PARTS BEING A CERTIFIED TECHNICIAN. BUT IF THIS IS A COMMON PROBLEM IT NEEDS TO BE ADDRESSED. *TR
TRANSMISSION FAILED TO SHIFT WHILE PLACING VEHICLE IN REVERSE TO PARK IT. AFTER FEW ATTEMPTS INCLUDING SHUTTING THE ENGINE OFF VEHICLE MADE A LOUD SOUND AN ABRUPT MOVEMENT TO THE REAR. *TR
THIS CAR HAS BEEN LOOKED AT BY CHRYSLER GROUP LLC FOR STEERING/TRANSMISSION ISSUES 4 TIMES SINCE MARCH 22,2014. THERE HAS BEEN TWO SOFTWARE UPDATES THAT HAVE NOT CORRECTED THE PROBLEM. THERE IS A SAFETY ISSUE DRIVING THE VEHICLE THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE GETS REALLY HURT OR KILLED. *TR
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED ERRATICALLY WHILE SHIFTING. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER 14V293000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 150.
WAS DRIVING ON A 2 LANE HIGHWAY AND THE JEEP LOST POWER, I PULLED OVER TO THE SHOULDER AND WHEN I REACHED A COMPLETE STOP THE JEEP SHUTOFF. I COULD NOT GET IT THE RESTART. AFTER WAITING 10 MINUTES I FINALLY GOT THE JEEP RESTARTED. WHEN IT STARTED IT RELEASED A HUGE CLOUD OF WHITE SMOKE FROM THE EXHAUST PIPES. THIS IS THE 4TH TIME THIS HAS HAPPENED. *TR
THIS IS THE SECOND RECALL THAT WE HAVE HAD ON THIS VEHICLE IN LESS THAN A YEAR. HERE IS THE NEW REAL INFORMATION. SUMMARY: CHRYSLER GROUP LLC (CHRYSLER) IS RECALLING CERTAIN MODEL YEAR 2011-2014 JEEP GRAND CHEROKEE AND DODGE DURANGO VEHICLES MANUFACTURED FROM JANUARY 5, 2010, THROUGH SEPTEMBER 8, 2013. THE SUBJECT VEHICLES HAVE A BRAKE BOOSTER WITH A CENTER SHELL THAT MAY CORRODE AND ALLOW WATER TO GET INSIDE. WE CALLED THE DEALERSHIP, AND THEY STATED THEY WILL CHECK THE BREAK BOOSTER, BUT IF THERE IS NO CORROSION, THEY WILL NOT REPLACE IT. HERE IS MY QUESTION. WHAT HAPPENS IF THERE ISN'T ANY CORROSION NOW WHEN IT'S CHECKED, BUT IT BECOMES CORRODED 6-12 MONTHS LATER? I DON'T FORESEE THE DEALERSHIP TELLING US TO COME IN EVERY MONTH TO CHECK IT OUT. SO WE JUST HAVE TO PLUG ALONG DRIVING EVERY DAY UNSURE IF OUR BRAKES WILL WORK OR NOT. THIS IS RIDICULOUS AND MAJORLY UNSAFE. I BELIEVE THE DEALERSHIP SHOULD REPLACE THE PART EVEN IF THERE IS NO CORROSION! PERIOD. THIS IS THE KIND OF STUFF THAT LEADS TO MAJOR LAWSUITS AFTER ACCIDENTS. *TR
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED TO WORK PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE REFRIGERANT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, ADDITIONAL FAILURES OCCURRED. THE INSTRUMENT PANEL FAILED, THE VEHICLE STALLED WITHOUT WARNING AND THE VEHICLE FAILED TO SHIFT INTO REVERSE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACTED STATED THAT AFTER MAKING A LEFT TURN, THE VEHICLE SUDDENLY BECAME UNCONTROLLABLE AND INDEPENDENTLY STEERED TO THE RIGHT. THERE WERE UNKNOWN WARNING LIGHTS ILLUMINATED AS THE CONTACT CRASHED INTO A TREE AND AN ELECTRICAL BOX. THE CONTACT SUSTAINED HEAD AND HAND INJURIES HOWEVER, THE AIR BAGS DID DEPLOY. THE VEHICLE WAS DESTROYED AND THE CONTACT WAS TAKEN FOR MEDICAL TREATMENT. A POLICE REPORT WAS FILED OF THE INCIDENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT AND THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE STEERING FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 8,200.
I PURCHASED A NEW 2014 JEEP CHEROKEE ON NOV 11. CAR HAS A VERY NOTICEABLE WOBBLE BETWEEN 10-15 MPH WHEN ACCELERATING FROM A DEAD STOP. WOBBLE CAN BE MINIMAL OR INTENSE ENOUGH TO MAKE YOUR LEGS SHAKE. I'VE TAKEN IT TO THE DEALER FIVE TIMES. THE FIRST THREE TIMES I WAS TOLD THEY COULD NOT REPLICATE THE CLAIM EVEN WHEN A SERVICE WORKER FELT THE WOBBLE. THE FOURTH TIME THE ASSISTANT MANAGER WAS ABLE TO FEEL THE WOBBLE. THEY FINALLY PUT IT ON THE RACK AND COULD 'NOT FIND ANYTHING WRONG' AND SAID IT WAS SAFE TO DRIVE. I WAS TOLD TO BRING IT BACK WHEN THE CHECK ENGINE LIGHT CAME ON (IT NEVER HAS). THE CAR NOW WILL NOW HESITATE TO ACCELERATE WHEN DRIVING DOWN SIDE ROADS AND EVEN ON THE INTERSTATE. NOW WHEN THE CAR WOBBLES IT FEELS LIKE IT COULD LITERALLY SLIDE OFF THE FRAME. ON OCCASION THE CAR WILL FEEL LIKE IT IS JUMPING UP THE HILL. I FEEL THAT THIS CAR IS NO LONGER SAFE TO DRIVE. I ALSO HAD AN INCIDENT WHEN DRIVING DOWN THE HIGHWAY AT 55 MPH THE CAR STOPPED ACCELERATING AND ACTUALLY SLOWED DOWN 10-15 MPH. WAS TRYING TO PULL OFF THE ROAD WHEN THE CAR SUDDENLY SHIFTED VERY HARD AND BEGAN ACCELERATING AGAIN. I WAS TOLD THAT THIS WAS 'IMPOSSIBLE' FROM THE SERVICE DEPARTMENT. I'M ALSO HAVING A MAJOR ISSUE WITH THE SERVICE DEPARTMENT NOT GIVING ME PAPERWORK!! *TR
FOUR WHEEL DRIVE SELECTION SYSTEM WAS TOTALLY INOPERATIVE. NINE SPEED AUTOMATIC TRANSMISSION DOES NOT SHIFT INTO 9TH GEAR AUTOMATICALLY. IN MANUAL SHIFT MODE 9TH GEAR IS SELECTED AND TACH DOES NOT DROP TO INDICATE HIGHER GEAR RATIO. SOFTWARE WAS UPDATED BUT STILL SAME PROBLEM - #RRT14-040 - WAS FLASHED TWICE BUT NO DIFFERENCE. CODE READER SHOWS SAME PROBLEM EVEN WHEN UPDATE WAS COMPLETED. *TR
2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE HEADLIGHTS PROBLEM. *SMD THE CONSUMER STATED WHILE DRIVING AT NIGHT, THE HEADLIGHTS DID NOT PROPERLY ILLUMINATE THE ROAD. THE CONSUMER BELIEVED IT WAS A DESIGN FLAW, BECAUSE THE HEADLIGHTS BULBS WERE LOCATED TOWARD THE REAR OF THE LENS. *JB UPDATED 01/06/15. *JB
VEHICLE HAS SHIMMY IN RIGHT FRONT WHEEL WHEN PULLING OUT FROM A COMPLETE STOP OR TURNING RIGHT AT A LOW RATE OF SPEED, I.E. 2ND GEAR, 10-20 MPH. *TR
VEHICLE DOES NOT SHIFT PROPERLY WHEN GOING UP HILL AT APPROX. 35-40 MPH. RPM WILL EASILY REACH 6000. LETTING OFF OF THE ACCELERATOR DOES NOT PROMPT SHIFT EITHER. *TR
WHEN CRUISE IS SET AT ANY RATE OF SPEED VEHICLE HAS THE TENDENCY TO SPEED UP TO 10-20 MPH ABOVE SET SPEED. ESPECIALLY WHEN GOING DOWN HILL OR ON LEVEL SURFACE. *TR
I WAS DRIVING ON INTERSTATE 25 NORTH OF DENVER, CO. IT HAD RAINED ABOUT 20 MINUTES BEFORE BUT WAS CLEAR AT THE TIME OF THE INCIDENT. I HAD THE FABRIC VISOR OPEN TO THE MIDSECTION OF THE DUAL PANE PANORAMIC SUNROOF. THE SUNROOF WAS CLOSED. I PASSED UNDER ANOTHER HIGHWAY AND HEARD WHAT SOUNDED LIKE A GUNSHOT AND THE GLASS FROM THE SUNROOF EXPLODED ALL OVER ME. I WAS ABLE TO KEEP THE VEHICLE IN CONTROL AND PULLED ONTO THE SHOULDER. THERE WAS NO INDICATION OF ANYTHING HITTING THE GLASS OR THE CAR. LAW ENFORCEMENT WERE CALLED AND THEY WERE UNABLE TO FIND ANY REASON FOR THE GLASS TO SHATTER. *TR
SHORTLY AFTER PURCHASING MY 2014 JEEP CHEROKEE LATITUDE I BEGAN FEELING THE SENSATION OF WHEEL SHIMMY IN THE CAR. I FIRST NOTICED DURING A RIGHT HAND TURN AT ACCELERATING THE VEHICLE THROUGH AN INTERSECTION. THE BEST DESCRIPTION I CAN GIVE IS AS IF A CV JOINT WAS LOOSE AND A SHIMMY IN THE VEHICLE AND STEERING RESULTED. WHEN AT A COMPLETE STOP AND ACCELERATING THIS SHIMMY OCCURS EVEN WHEN NOT TURNING RIGHT. FEELS LIKE FRONT LEFT WHEEL? I TOOK TO DEALER TWICE. AT FIRST THEY ACKNOWLEDGED THE SENSATION TO ME AND SAID THEY WENT TO LOT AND DROVE A NEW CHEROKEE TO SEE IF THAT SAME FEEL HAPPENED. AND IT DID. TOLD ME IT WAS THE WAY THEY WERE. ??? I CONTINUE TO HAVE THIS ISSUE AND AM VERY DISTRAUGHT ABOUT IT. I CALLED MFG CLIENT CARE & REPORTED. THEY INSTRUCTED ME TO TAKE BACK TO DEALER AND CALL THEM AFTER DEALER HAS THE VEHICLE. I DID THAT. THIS TIME THE DEALER SAYS THEY ARE NOT ABLE TO REPLICATE THE PROBLEM WHEN THEY TEST DRIVE THE CAR. THEY SAY ALL COMPONENTS LOOK TIGHT WITH NO WEAR. JEEP HAS 2500 MILES ON IT. THIS IS A SAFETY CONCERN. I AM BEING TOLD THAT TO JUST CONTINUE DRIVING THE VEHICLE AND IF A COMPLETE BREAK OCCURS, THEY WILL FIX THEN. THIS IS UNACCEPTABLE. *TR
2014 JEEP CHEROKEE LIMITED V-6 4X4. PURCHASED NEW. VEHICLE WOBBLES IN 2ND GEAR. MOST NOTABLE ON FAST ACCELERATION. IT HAS CONTINUED TO DO SO SINCE PURCHASE. CHRYSLER DEALERS NOTIFIED, BUT HAVE NOT SUGGESTED A FIX. *TR
VERY NOTICEABLE WOBBLE IN THE FRONT (POSSIBLY THE RIGHT SIDE) OF THE JEEP WHEN STARTING FROM A DEAD STOP AND/OR TURNING RIGHT FROM A DEAD STOP. HAD FRONT AXLES REPLACED (ON LESS THAN 2000 MILES ON A $33,000 VEHICLE!!) AT DEALERSHIP AND ON THE DRIVE HOME FROM PICKING UP THE VEHICLE, THE WOBBLE HAPPENED WHEN I LEFT A GAS STATION - FROM A DEAD STOP AND TURNING RIGHT. THIS SEEMS TO HAPPEN AFTER I'VE DRIVEN IT FOR AWHILE AND THE VEHICLE IS WARMED UP. I'M NERVOUS THIS WILL BECOME A SAFETY ISSUE AND I'VE SEEN MANY OTHER POSTS FROM PEOPLE HAVING THIS SAME ISSUE. I AM NOT HAPPY ABOUT A WOBBLE IN A BRAND NEW VEHICLE AND WON'T JUST "DEAL WITH IT." I AM CONCERNED THAT THIS IS A DEEPER ISSUE THAN THE AXLES AND I WILL BE LEFT STRANDED ON THE HIGHWAY SOMEDAY. *TR
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT UPON INSPECTION, HE NOTICED THAT THERE WAS CONDENSATION BUILD UP IN THE HEADLIGHT HOUSING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FAILURE WAS NORMAL. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 200.
SINCE A COMPUTER UPDATE TO MY 9 SPEED TRANSMISSION, THE VEHICLE HAS A SIGNIFICANT WOBBLE IN THE FRONT WHEELS - LEFT TO RIGHT - WHEN THE AUTOMATIC TRANSMISSION SHIFT BETWEEN 1ST, 2ND AND 3RD GEARS. IT FEELS AS IF THE POWER TRANSFER IS CONFUSED AND FIGHTING BETWEEN SENDING POWER TO THE FRONT LEFT AND RIGHT WHEELS. IT IS SIGNIFICANT ENOUGH THAT IT IS FELT IN THE STEERING WHEEL, FEET, LEGS AND SEAT OF THE DRIVER AND THE PASSENGER FEELS THE WOBBLE ALSO IN THE FLOOR AND SEAT. I DO HAVE A FEAR OF THE ELECTRONICS AND COMPUTER CONTROLS SINCE THIS IS A DEFECT WHICH CAN CAUSE A COMPUTER MALFUNCTION WHILE DRIVING THE VEHICLE. IT IS AN IMPORTANT SAFETY CONCERN FOR BOTH THE VEHICLE OCCUPANTS AND OTHER DRIVERS AROUND THE VEHICLE. *TR
ON OR ABOUT MARCH 10 2014 WHILE DRIVING MY NEW CHEROKEE AT ABOUT 2000 MILES I FELT A WOBBLE WHEN TAKING OFF FROM A COMPLETE STOP,SEEMED TO BE FRONT RIGHT SIDE OF VEHICLE SHIMMY AND THEN STOP.AS DAYS WENT ON I NOTICED IT MORE AND MORE. SEVERAL WEEKS AGO I DID AN INTERNET SEARCH FOR MY VEHICLE HAVING A WOBBLING ISSUE AND FOUND THE JEEP CHEROKEE FORUM WITH A HANDFUL OF OTHERS WITH SIMILAR ISSUES WITH THERE 2014 CHEROKEES ALSO,THIS MADE ME VERY WORRIED THAT THERE IS A SERIOUS PROBLEM.THE VEHICLE WOBBLES SIDE TO SIDE MOST OF THE TIME WHILE AT ABOUT 1700 RPM IN 2ND GEAR AND THEN SEEMS TO STOP WHEN THE TRANS ENGAGES INTO 3RD.SPEED VARIES FROM ABOUT 10 TO 15 MPH.DEALER COULD NOT REPLICATE THE PROBLEM,WOBBLE IS LIGHT AT TIMES OR CAN BE VERY NOTICEABLE AS TO MAKE YOUR LEGS SHIMMY SIDE TO SIDE,WOBBLE SOMETIMES GOES AWAY ONLY TO START TO SHIMMY AGAIN HOURS LATER.I CURRENTLY HAVE 3300 MILES. I HAVE INFORMED MY DEALERS TECH REP THAT I AM CONCERNED ABOUT THE VEHICLE GOING OUT OF CONTROL OR MALFUNCTIONING DUE TO THE WOBBLE,THE DEALER TECH REP STATED THAT AS FAR AS THAT COULD TELL IT IS SAFE.IT IS STILL SHAKING NOW MOST OF THE TIME AND WANTED TO REPORT THIS ISSUE TO YOU ASAP THANK YOU *TR
SINCE THE PURCHASE OF MY NEW 2014 JEEP CHEROKEE THE TRANSMISSION HAS SHIFTED ROUGH WHEN IN STOP AND GO TRAFFIC, GETTING STUCK IN THE LOWER GEAR AND THEN FINALLY SLAMMING INTO THE NEXT HIGHER GEAR CAUSING THE CAR TO JUMP FORWARD - EXTREMELY DANGEROUS WHEN IN CLOSE TRAFFIC! IT ONLY HAPPENS WHEN IN STOP AND GO TRAFFIC UP TO 15-20 MPH AND IT SEEMS LIKE IT WILL NOT SHIFT NO MATTER HOW MUCH I ACCELERATE THEN IT RELEASES SUDDENLY. ON THE HIGHWAY IN THE HIGHER GEARS IT SEEMS TO SLIP ONLY OCCASIONALLY. THE REAR SEAT BELTS ALSO HAVE CONSISTENTLY "LOCKED UP" REMOVING ALL SLACK UNTIL YOU HAVE TO PULL OVER AND STOP THE VEHICLE, TURN IT OFF, UNBUCKLE THE BELT LET IT ALL THE WAY BACK IN AND THEN REATTACH IT. YESTERDAY 4/28/14 IT DID THIS AGAIN TO MY GRANDDAUGHTER, WHEN WE FOUND A PLACE TO PULL OVER IT WOULD NOT LET US UNBUCKLE THE LAP PIECE OR GIVE HER ANY SLACK IN THE SHOULDER STRAP TO GET OUT OF IT, I WAS FORCED TO PULL INTO A RECYCLING CENTER AND BORROWED A KNIFE FROM ONE OF THE WORKERS TO "CUT" THE BELT IN HALF SO IT WOULD RELEASE HER. BOTH REAR SEAT BELTS DO THIS ON EVEN ROADS WITH NO SORT OF INCLINE OR BUMPS! I WILL BE CARRYING A POCKET KNIFE FROM NOW ON, WHAT IF WE WERE IN A ACCIDENT OR NEEDED TO EXIT THE VEHICLE QUICKLY??!! DEALERSHIP SAID THEY WOULD ORDER NEW BELTS AND HAVE THEM INSTALLED, I HAVE AN APPOINTMENT TO TAKE IT IN TOMORROW FOR THEM TO DIAGNOSE THE TRANSMISSION PROBLEM & SEAT BELT PROBLEM. I WILL FOLLOW UP WITH THE REMEDY OR LACK THEREOF. THE CURRENT MILEAGE IS NOW AT 870
I WAS DRIVING 50 MPG ON HIGHWAY 1 TO ALASKA THROUGH CANADA, AND MY SIDE AIRBAGS DEPLOYED WITHOUT ANY REASON, AND MY BELTS BLOCKED. I CONTACTED CHRYSLER AND AFTER 10 DAYS THEY TOLD ME THAT MY CAR WAS IN 52 DEGREES ANGLE AT THE MOMENT OF DEPLOYMENT AND THEY ARE NOT RESPONSIBLE FOR IT. THERE IS EVEN A LITTLE SCRATCH ON MY CAR AND I WAS DRIVING STRAIGHT WHEN IT HAPPEN. *TR
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC SIGNAL, THE CHECK ENGINE WARNING LAMP ILLUMINATED AS THE VEHICLE STARTED TO JERK VIOLENTLY. THE CONTACT MENTIONED THAT THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO THEN REPLACED THE CAM PHASER, VALVE BODY CASTING, SENSOR CASTING AND THE COIL RETURN. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,500 AND THE CURRENT MILEAGE WAS 14,954.
I PURCHASED A 2014 JEEP CHEROKEE LTD. IN 10/2013 FOR MY DAUGHTER TO LEARN TO DRIVE (WITH LEARNER'S PERMIT) AND TO DRIVE WHEN SHE GETS HER LICENSE SOON. I WAS DRIVING THE CAR IN MARCH ON I-10 IN HEAVY TRAFFIC TIME WHEN SUV MADE A WHINING NOISE, GEARS STALLED FOR SEVERAL SECONDS, RPM'S DROPPED. SUV CONTINUED TO DO THIS AT A VARIETY OF SPEEDS WITH INCREASING FREQUENCY. THE CAR HAS LESS THAN 7000 MILES, SO I BROUGHT SUV TO SELLING DEALER'S SERVICE DEPARTMENT AND WAS TOLD THEY COULD FIND NOTHING WRONG. THEY GUESSED AND UPDATED SOFTWARE, THEN CLOSED THE SERVICE ORDER. AFTER LEAVING DEALERSHIP, SUV PERFORMED 5 INTERMITTENT AND SIMILAR EPISODES ON THE WAY TO DESTINATION THAT WAS ABOUT 7 MILES AWAY. I RETURNED SUV TO THE SAME SERVICE DEPARTMENT THE NEXT DAY AND REPORTED THE INCIDENT TO CHRYLSER AND JEEP CUSTOMER CARE (JCC). JCC CONTACTED THE DEALER. A DECISION WAS MADE TO REMOVE THE ENTIRE TRANSMISSION TO BE SENT TO JEEP ENGINEERS TO DISSECT AND DETERMINE CAUSE OF THE PROBLEM. A NEW TRANSMISSION EXACT TO THE OLD, ONLY WITH 'UPDATES' WAS PLACED IN THE SUV. SINCE THESE SERIES OF EVENTS HAVE OCCURRED, I HAVE DISCOVERED THAT THE JEEP CHEROKEE HAD 4 HOLDS ON RELEASING THE SUV DUE TO THE ISSUES WITH 9 GEAR FIAT TRANSMISSION. I WAS ALSO TOLD BY THE DEALER THAT OURS WAS THE 2ND SUCH CASE SEEN IN THEIR SERVICE DEPARTMENT WITH THE SAME PROBLEM. ULTIMATELY, JCC OFFERED MORE WARRANTY AND THE ABILITY TO SKIP ONE PAYMENT OF WHICH I DID NOT ACCEPT. THE ONLY ACCEPTABLE OFFER WOULD HAVE BEEN FOR THE E
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING AT 40 MPH, THE VEHICLE FAILED TO PROPERLY RESPOND TO DECELERATION ATTEMPTS AND THE CONTACT CRASHED INTO A TREE WHILE TRYING TO AVOID A CRASH. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 300.
WAS COMING TO A STOP AT AN INTERSECTION. HAD ONLY DRIVEN 20-30 YARDS FROM WHERE I WAS PARKED. GOING VERY SLOWLY BUT BRAKE DID NOT RESPOND AND I HIT ANOTHER CAR COMING ON THE OUTSIDE LANE. NO MEDICAL INJURIES BUT CONSIDERABLE DAMAGE TO MY CAR AND MORE TO THE AUTO I HIT. HAD RECEIVED A RECALL NOTICE JUST A FEW DAYS BEFORE. HAVE REPORTED TO CHRYSLER AND WAS TOLD I WOULD RECEIVE A CALL IN A FEW DAYS WHICH I HAVE NEVER RECEIVED. I FEEL I AM BEING STONEWALLED. ALSO AM AWARE THERE HAVE BEEN OTHER INCIDENTS LIKE THIS WHICH CHRYSLER MUST HAVE KNOWN ABOUT. *TR
I WAS TRAVELING ON 295N IN LEFT LANE JUST PASSING MALL TRAFFIC WHEN ALL OF MY WARNING GAUGES STARTED TO GO OFF, OVER HEAT, OIL, CHECK ENGINE AND OTHERS. THERE WAS A LOUD EXPLOSION THAT SOUNDED LIKE A SHOT GUN IN A BARREL, THE CAR WAS ALL THE WAY TO HOT. IT DIED AND I WAS ABLE TO DIRECT IT OVER TO THE LEFT LANE AND TO THE SHOULDER OF THE HIGHWAY. IT WAS ONLY 2 AND 1/2 MONTHS OLD WITH 2400 MILES ON IT. I CALLED FOR A TOW TO DEALER SHIP. STATE POLICE ARRIVED ON SCENE FOR SAFETY. *TR
DRIVING ALONG AT 30 WHEN FIRST THE ENGINE LIGHT CAME ON, THEN IMMEDIATELY AFTER THE DISPLAY SAID TRANSMISSION AND THE DISPLAY WAS LIGHTING UP WITH ALL SORTS OF SYMBOLS. THE TRANSMISSION COMPLETELY DISENGAGED AND THE CAR COASTED TO A STOP. IT WOULD NOT MOVE. FORTUNATELY WHEN I FELT IT LOSING POWER I WAS ABLE TO MAKE A QUICK TURN INTO A STORE PARKING LOT. HAD THAT HAPPENED ON THE HIGHWAY I COULD HAVE BEEN KILLED BECAUSE THE CAR JUST TOTALLY LOST ALL MOTION AS I WAS DRIVING. I TURNED IT COMPLETELY OFF FOR A FEW MINUTES AND IT STARTED BUT WITH THE ENGINE LIGHT SHOWING. I CALLED THE DEALERSHIP KELLY JEEP CHRYSLER IN LYNNFIELD AND TOLD THE SERVICE DEPARTMENT WHAT HAPPENED. I DROVE STRAIGHT THERE...FURIOUS. THE SERVICE GUY TOOK DOWN THE INFORMATION I RELAYED ABOUT THE INCIDENT. I TOLD HIM I HAD READ RECENTLY THAT THEIR 9 SPEED TRANSMISSION HAD KNOWN ISSUES AND HE SAID HE DIDN'T KNOW ANYTHING ABOUT THAT. I TOLD HIM NOT TO EVEN TELL ME I AM THE FIRST TO REPORT THIS PROBLEM AND HE SAID "MAYBE NOT IN THE WHOLE COUNTRY BUT I DON'T THINK WE'VE HAD THIS PROBLEM HERE" AND I TOLD HIM NOT TO SPEAK DOWN TO ME BECAUSE IT HAS BEEN WRITTEN ABOUT ALREADY AS A KNOWN ISSUE. HE ALREADY HAD THE COURTESY CAR WAITING FOR ME AND HE IMMEDIATELY WALKED ME OUT THE DOOR TO THE CAR. I WAS THERE LESS THAN 5 MINUTES. I KNOW HE DID NOT WANT ME SPEAKING TO ANYBODY IN THE SERVICE WAITING ROOM AS I COULD SEE PEOPLE SITTING THERE WAITING FOR THEIR OWN REPAIRS. THIS IS AN ISSUE THAT WILL END UP KILLING SOMEBODY. *TR
I WAS SITTING STILL WHEN THE ENGINE STOPPED RUNNING AND WOULD NOT START AGAIN. I CALLED ROADSIDE ASSISTANCE AND THEY HAULED MY VEHICLE TO THE DEALER.THE DEALER CALLED TUES 4/2/14 AND SAID THAT IT WAS FIXED I PICKED IT UP AND ABOUT 3 MI FROM THE DEALER THE ENGINE STALLED AGAIN THIS TIME I WAS TRAVELING ABOUT 10 MI PER HOUR COMING UP ON A STOP SIGN I AGAIN CALLED ROADSIDE ASSISTANCE AND THEY HAULED IT BACK TO THE DEALER. THE DEALER CALLED IN THE AFTERNOON AND SAID IT IS FIXED .I HOPE IT IS. IF I HAD BEEN TRAVELING A HIGHWAY SPEED THIS COULD HAVE BEEN A DISASTER. *TR
UPON ACCELERATION 5MPH, MULTIPLE WARNING LIGHTS. TRANSMISSION LIGHT, RED LIGHTNING BOLT LIGHT, SHIFTING HARD, WHEEL LOCKED UP, BATTERY LIGHT CAME ON, CAR DIED. CAR IS 2 MONTHS OLD. DASH FLASHED RED WRITING, CAN NO SHIFT UNLESS IN P BEFORE DIED. I WAS IN THE MIDDLE OF INTERSECTION WHEN THIS HAPPENED. HURRIED TO TURN CAR OFF AND TURN BACK ON AND IT DROVE. SEEMS TO DO THIS WHEN THE CAR HAS SAT FOR A LONG PERIOD OF TIME. SHIFTS HARD DOESN'T ACCELERATE WHEN THE PROBLEM OCCURS. DATES OCCURRED SAME PROBLEM 3/30, 3/31, 4/1. CAR IS AT THE DEALER FOR REVIEW. THEY DID 3199 PCM SOFTWARE UPDATE 3/31/14. SAME PROBLEM OCCURRED 4/1. *TR
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE DOES NOT HAVE AN ELECTRONIC BRAKE CONTROL IN ORDER TO TOW 4500 POUNDS AS STATED IN THE OWNERS MANUAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT AN ELECTRONIC BRAKE CONTROL WOULD NEED TO BE INSTALLED IN ORDER TO REPAIR VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 900. UPDATED 05/19/14 MA THE CONSUMER STATED THIS WAS A REPAIR ISSUE. NORMALLY, THERE IS A PLUG AVAILABLE TO INSTALL AN AFTER MARKET BRAKE CONTROLLER. THIS VEHICLE IS NOT EQUIPPED WITH THAT OPTION. UPDATED 05/27/2014 *JS
A JEEP AUTHORIZED DEALERSHIP CHANGED THE ENGINE OIL AND OIL FILTER FOR MY VEHICLE. ABOUT 15 MINUTES AFTER I TOOK MY VEHICLE FROM THE DEALERSHIP, THE INCIDENT HAPPENED ON A HIGHWAY. "SERVICE TRANSMISSION" WARNING SHOWED UP FIRST, THE ENGINE LIGHT WAS ON, AND SOME ELECTRONIC FUNCTIONS WERE DISABLED, WHICH INCLUDE, BUT ARE NOT LIMITED TO, THE FORWARD COLLISION WARNING, THE PARKSENSE, THE LANE SENSE, AND THE ADAPTIVE CRUISE CONTROL. THE ESC ACTIVATION / MALFUNCTION INDICATOR LIGHT WAS ON. THERE WAS LOUD RATTLING NOISE FROM THE ENGINE, AND THE VEHICLE WAS SHAKING WHILE MOVING ON THE HIGHWAY. I HAD A DIFFICULT TIME MOVING THE VEHICLE OFF THE HIGHWAY. AFTER I PARKED ON A SURFACE ROAD, I FOUND NO ENGINE OIL WAS REGISTERED ON THE DIPSTICK. THE LEAKED OIL WAS SPLASHED OVER THE VEHICLE'S EXTERIOR. IN PARTICULAR, IT COVERED THE PARKING SENSORS AND THE REAR WINDOW, WHICH DISABLED THE ELECTRONIC SAFETY FEATURES AND GREATLY REDUCED MY VISIBILITY WHILE DRIVING. THE VEHICLES BEHIND ME ON THE HIGHWAY WERE ALSO SPLASHED BY THE LEAKED OIL AND WERE BEEPING AND/OR CUTTING IN MY LANE TO COMPLAIN. THE DEALERSHIP DETERMINED THAT THE RUBBER RING THAT SEALS THE CARTRIDGE HOUSING OF THE OIL FILTER WAS BROKEN, CAUSING THE ENGINE OIL LEAK. THIS O-SHAPED RUBBER RING COMES WITH THE OEM OIL FILTER THAT WAS INSTALLED WHEN THE OIL FILTER WAS CHANGED. THE ENGINE WAS DAMAGED. THE DEALERSHIP STATED THAT NO TEST DRIVE IS REQUIRED TO CHECK IF THERE IS A LEAK FOR OIL CHANGE SERVICE. THREE OTHER JEEP DEALERSHIPS CONF
WHEN TURNING ON THE CAR THE WINDSHIELD WIPERS TURNED. THE WIPERS WERE NOT IN THE ON POSITION. THE INDICATOR LIGHTS WERE NOT WORKING AND THE HIGH BEAMS COULD NOT BE TURNED ON. THIS PERSISTED FOR OVER 2 HOURS. *TR
I PURCHASED THIS VEHICLE ON DECEMBER 17TH SINCE I HAVE HAD IT.. IT JERKS VERY HARD WHILE DRIVER LIKE IT IS SWITCH GEARS WHEN I TOOK IT BACK TO THE DEALER SHIP CHERRYHILL TRIPLEX PUT ON MACHINE NOTHING WRONG BUT THE JEEP IS STILL DOING IT. TOOK BACK AGAIN ON FEBRUARY 17TH THEY STILL COULDN'T FIND THE PROBLEM BUT THE JEEP IS STILL DOING THE SAME THING. *TR
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE REAR DIFFERENTIAL HAD FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600. UPDATED 05/28/14 MA UPDATED 05/29/2014 *JS THE CONSUMER WAS ADVISED THE FAILURE WAS DUE TO A SOFTWARE ISSUE. UPDATED 05/29/2014 *JS
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE TRANSMISSION SHIFTED TO NEUTRAL INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,700. UPDATED 03/25/14*LJ THE CONSUMER STATED THE INCIDENT HAPPENED SEVERAL TIMES. WHEN THE TRANSMISSION DOWNSHIFTED THERE WAS A DELAY BEFORE THE VEHICLE MOVED, IN SPITE OF PRESSING THE ACCELERATOR PEDAL. UPDATED 03
DRIVING ON THE HIGHWAY AT 65MPH WHEN THE GAS PEDAL BECAME UNRESPONSIVE. THERE WAS STILL ELECTRICAL POWER TO THE CAR BUT I COULD NOT ACCELERATE. THIS HAS HAPPENED A TOTAL OF 4 TIMES ON THE HIGHWAY TWICE BEFORE THE TRANSMISSION WAS REPLACED AND TWICE AFTER. ALL TIMES I MADE IT SAFELY TO THE SHOULDER AND COULD NOT GET THE JEEP IN PARK. I SHUT THE JEEP DOWN AND STARTED IT AGAIN, IT FIXED THE ISSUE. I WAS ABLE TO GET THE JEEP OFF OF THE HIGHWAY AND TO THE DEALERSHIP. *TR
I PURCHASED MY NEW JEEP CHEROKEE ON 2/2/2014. FROM VERY SOON AFTER I BEGAN DRIVING IT, I WAS AWARE THAT THERE WAS AN UNUSUALLY HIGH AMOUNT OF NOISE COMING FROM THE FRONT END WHEN THE CAR WAS GOING MORE THAN 30 MPH OR SO; IT SOUNDED AS IF THE CAR HAD A PROPELLER. I RETURNED THE CAR TO THE DEALERSHIP THE FOLLOWING DAY (I RESIDE ABOUT 35 MILES AWAY). AT FIRST, THEY THOUGHT IT WAS A TRANSMISSION NOISE, BUT IT WAS SUBSEQUENTLY DIAGNOSED AS A BAD WHEEL BEARING. AFTER A NEW BEARING WAS SHIPPED OVERNIGHT FROM DETROIT, IT WAS DISCOVERED THAT THE BEARING ON THE OTHER FRONT WHEEL WAS ALSO BAD AND REQUIRED REPLACEMENT. I AM CONTACTING NHTSA BECAUSE BAD BEARINGS ON BOTH FRONT WHEELS SUGGESTS TO ME THAT THERE IS MORE THAN COINCIDENCE INVOLVED, AND THAT OTHER NEW CHEROKEES MIGHT BE SIMILARLY AFFECTED IF A WHOLE PRODUCTION RUN OF DEFECTIVE BEARINGS HAVE BEEN INSTALLED ON THIS MODEL OF VEHICLE. I AM AWARE THAT BAD WHEEL BEARINGS, IF IGNORED, CAN EVENTUALLY LEAD TO CATASTROPHIC FAILURE, BEARING SEIZURE, AND LOSS OF WHEELS AND/OR VEHICLE CONTROL. *TR
2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD VERY SHORTLY AFTER THE VEHICLE WAS PURCHASED, THE CONSUMER NOTICED SPOTS ON THE DRIVEWAY, WHICH THEN PROGRESSED INTO A HORRIBLE WHINING AND GRINDING NOISE. THE VEHICLE STARTED TO SHIFT ERRATICALLY AND THE CONSUMER DID NOT FEEL SHE HAD CONTROL OF THE VEHICLE. THE CONSUMER MADE AN APPOINTMENT WITH THE DEALER, AND AFTER HAVING THE VEHICLE FOR A DAY, SHE WAS INFORMED THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER EXPLAINED TO THE CONSUMER, THAT PART OF THE TRANSMISSION WAS POROUS, WHICH EXPLAINED THE STAINS ON THE DRIVEWAY IN MULTIPLE SPOTS. THE TRANSMISSION WAS REPLACED UNDER WARRANTY. *JB
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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