2014 Jeep Cherokee complaints

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,736....UPDATED 04/15/15 *BF THE TRANSMISSION WAS REPLACED AFTER FOUR WEEKS. HOWEVER, IT IS NOT WORKING AT 100%. THE CONSUMER WAS INFORMED THERE WAS NOTHING WRONG WITH THE VEHICLE. UPDATED 04/16/15*JB

THIS CAR HAS BEEN NOTHING BUT TROUBLE SINCE 1500 MILES OFF THE LOT BRAND NEW JEEP. AND THEN AT 2800 AND THEN AT 3000 MILES THEY REPLACED THE POWER CONTROL MODULE THEN TWO MORE TIMES FOR SOFTWARE UPDATE. THEN AT 10250 THEY TELL ME THE TRANSMISSION HAS GONE AND NEEDS TO BE REPLACED. AS IF ANYTHING ELSE CAN GO WRONG WITH THIS CAR THE TIRES THEY PUT ON FROM THE DEALERSHIP FIRESTONE MY AFT RIGHT TIRE SPLIT ON THE SIDEWALL FOR NO REASON AT ALL THE ONLY DAMAGE ON THE TIRE WAS THE CRACK ON THE TIRE. SO NOT ONLY IS THE CAR DEFECTIVE BUT THE WHEELS FROM FIRESTONE AS WELL. HAS ANYONE ELSE EXPERIENCED MY HORRIBLE LUCK. *TR

I WAS BACKING MY JEEP INTO MY YARD WITH A UTILITY TRAILER ATTACHED. I HEARD A NOISE AND I PUSHED THE GEAR SHIFT UP INTO PARK AND OPENED MY DOOR TO STEP OUT OF THE VEHICLE AND MAKE SURE I HAD NOT HIT SOMETHING. AS I STEPPED OUT THE VEHICLE STARTED MOVING BACKWARDS AND THE DRIVER DOOR STRUCK ME KNOCKING ME TO THE GROUND ON MY BACK. THE LEFT FRONT TIRE ROLLED OVER MY PELVIC AREA CAUSING SERIOUS INJURY. VEHICLE CRASHED INTO A FENCE AND JACK KNIFED THE TRAILER. COMPLAINED TO CHRYSLER AND THEY HAD THE VEHICLE INSPECTED AND I RECEIVED A LETTER SAYING THEY COULD FIND NO DEFECT. SINCE THEN I HAVE HAD ANOTHER INCIDENT WHERE WHEN I SHIFT FROM REVERSE TO PARK IT DOES NOT ENGAGE AND SLIPS BACK INTO REVERSE. FORTUNATELY I AM MORE CAREFUL AND KNOW TO DOUBLE CHECK THE SHIFTING MECHANISM. DOES NOT DO IT ALL OF THE TIME. MAY BE RELATED TO TOWING. OTHERS WHO HAVE A LATE MODEL CHRYSLER VEHICLE WITH THIS TYPE OF TRANSMISSION AND SHIFTING MECHANISM NEED TO BE AWARE OF THIS PROBLEM AND NEED TO BE SURE THE VEHICLE GOES INTO PARK WHEN SHIFTED AND DOES NOT SLIP OUT ONCE FOOT IS OFF OF THE BRAKE. *TR

JUST ENTERING THE HIGHWAY DOING THE SPEED LIMIT OF 70 MPH WITH MY NEWBORN CHILD ALL OF A SUDDEN MY CAR SUDDENLY STALLED / SHOOK/ AND HALTED WHILE TRYING TO FIND A SAFE PLACE TO PULL OVER ON THE HIGHER WAY. THE SERVICE TRANSMISSION LIGHT CAME ON. THIS IS A HUGE SAFETY CONCERN THAT I HAD TO SOMEHOW FIND A WAY TO PULL OVER ON THE SIDE OF A MAJOR HIGHWAY WITH AN INFANT IN THE CAR WHILE MY CAR WAS STALLING OUT. *TR

ELECTRICAL ISSUES AND UPDATE TO 2/9/15 COMPLAINT. AS REQUESTED BY JEEP CUSTOMER CARE, TOOK 2014 CHEROKEE FOR SECOND OPINION FOR HEADLIGHT ISSUE. (NEW CAR, HAVE ONLY HAD 5 MONTHS). UPON LEAVING THE DEALER, MULTIFUNCTION / CHECK ENGINE WARNING LIGHT WENT OFF. THANKFULLY, CLOSE TO DEALERSHIP, RETURNED 1.5 MILES - RAN DIAGNOSTICS. TECH STATED PAGES OF ERROR CODES, NO IDEA COULD BE TRANSMISSION, STEERING COLUMN, STABILITY CONTROL, RADIO, ABS, ANYTHING ELECTRICAL. HAD TO LEAVE THE CAR AS ADVISED UNSAFE TO DRIVE. 2 DAYS LATER, NO IDEA WHATS WRONG, STILL AT SERVICE DEPT. TODAY, TECH SAID JEEP TOLD THEM TO DRIVE CAR 20 MILES AND SEE IF THE CODE IS GONE. INFORMED DEALER THIS IS UNACCEPTABLE FOR JEEP AND FURTHER COMPROMISES SAFETY OF THIS VEHICLE. THEY NEED TO PINPOINT EXACTLY WHAT CAUSED THE CHECK ENGINE CODE. *TR

CHRYSLER'S NEW 9 SPEED TRANSMISSION STARTED ALWAYS SPEEDING UP WHEN I WOULD LET OFF THE GAS AND EXPECT THE VEHICLE TO SLOW DOWN, EVEN WHEN I JUST WANTED TO SLOW DOWN WHILE COMING TO A STOP LIGHT OR STOP SIGN. WHEN I HIT THE BRAKE THE VEHICLE WOULD ONLY THEN SLOW DOWN. IT SCARED ME WHEN THE VEHICLE WOULD ACCELERATE ON IT'S OWN. SHIFTING GOT VERY JERKY AND UNEVEN SEEMED LIKE COULD NOT DECIDE WHICH GEAR IT SHOULD BE IN. WHILE ON THE FREEWAY IN LAS VEGAS THE MESSAGE CENTER SAID"SERVICE TRANSMISSION AND THE ENGINE LIGHT STAYED ON. WHEN I WAS ABLE TO EXIT THE FREEWAY THE TRANSMISSION SOUNDED LIKE IT HAD SAND IN IT, A VERY LOUD GRINDING SOUND AND THERE WAS NO POWER TO MOVE THE VEHICLE. I DID GET IT TO COAST INTO A SAFE LOCATION TO WAIT FOR THE TOW TRUCK TO COME AND GET THE VEHICLE. THIS WAS THE SECOND TIME THIS VEHICLE HAD A PROBLEM THE FIRST TIME WAS AT 3,000 MILES. HAD THE SAME MESSAGE ON THE MESSAGE CENTER, AGAIN I COASTED OFF THE HIGHWAY AND CAME TO A STOP. AT THIS TIME THE TRANSMISSION WOULD NOT ENGAGE SO THE VEHICLE WOULD NOT MOVE. IT WAS TOWED TO A JEEP DEALER WHERE THEY SAID THE COMPUTER NEEDED AN UP DATE FOR THE TRANSMISSION, THEY DID IT AND OFF WE WENT NOT KNOWING THAT WE WOULD BE LEFT SITTING ON THE SIDE OF THE ROAD A SECOND TIME. I DID NOT SEE A COMPLIANT FOR THIS TYPE VEHICLE ON YOUR COMPLAINTS BOX AT THIS WEB-SITE BUT I HAVE ENTERED THIS COMPLIANT WITH YOU BEFORE. *TR

WHEN DRIVING THE CAR AND YOU STEP ON THE BRAKE AND THEN TAKE YOUR FOOT OFF OF THE BRAKE, THE CAR STARTS TO ACCELERATE EVEN THOUGH YOU DON'T PUT YOUR FOOT BACK ON THE GAS. THE CAR ALSO TAKES ALONG TIME TO DECELERATE WHEN YOU PUT YOUR CAR GENTLY ONTO THE BRAKE AND THEN TAKE IT OFF OF THE BRAKE, IT JUST SEEMS TO MAINTAIN THE PREVIOUS SPEED FOR ABOUT 20 SECONDS. *TR

PURCHASED 2014 CHEROKEE IN AUG 2014 - MY 4TH JEEP AND OTHER FAMILY MEMBERS DRIVE JEEPS. FEW DAYS LATER DROVE AT NIGHT- IMMEDIATELY EVIDENT HEADLIGHTS POSE SERIOUS SAFETY CONCERN & DESIGN FLAW. CONTACTED THE DEALERSHIP TO HAVE THE LIGHTS INSPECTED. CANNOT SEE OBJECTS UNTIL YOU ARE UPON THEM. LIVE IN A RURAL AREA WITH NO STREET LIGHTS/BEAM DOES NOT PROJECT SUFFICIENT LIGHT/BRIGHTNESS. ADD RAIN, SNOW, OR CITY LIGHTS &THE GLARE MAKES SAFELY OPERATING THE VEHICLE EVEN MORE CHALLENGING.VEHICLE SERVICED MULTIPLE TIMES FOR THIS SERIOUS SAFETY CONCERN. MULTIPLE TECHS STATED HEADLIGHTS "ARE DIM" & OTHER OWNERS HAVE COMPLAINED. AFTER NUMEROUS COMPLAINTS, MY FRUSTRATION & CONCERN MOUNTED. TECHNICIAN SYMPATHIZED & SUGGESTED I CONTACT JEEP, "MAYBE THEY WILL LISTEN TO THE CUSTOMER". DEC 2014, CONTACTED JEEP & WAS INSTRUCTED A "RESEARCH PROJECT" WAS ESTABLISHED. AFTER WEEKS, (ANOTHER SERVICE APPOINTMENT AND MORE TIME OFF WORK) JEEP ACKNOWLEDGED "COMPLAINT ABOUT DIM HEADLIGHTS IS PRETTY PREVALENT" &YOU HAVE BEEN "FAIR AND REASONABLE". JAN 17, CHEROKEE SERVICED AGAIN & COPY OF A TECH ASSISTANCE TICKET WAS LEFT ON THE SEAT. REPORT STATES: "CUSTOMER CONCERN: CUSTOMER CANNOT SEE AT NIGHT AND HEADLIGHTS ARE DIM. CONCERN DUPLICATED: YES, DROVE VEHICLE AT NIGHT HEAD LAMPS ARE NOT VERY BRIGHT NEED FOG LAMPS ON ALSO TO SEE. TESTS: DROVE TWO OTHER VEHICLES SAME OPERATION HAVE HAD A LOT OF COMPLAINTS ABOUT LAMPS NOT BRIGHT". THIS IS TAKEN FROM THE REPORT ADMITTING THE HEADLIGHTS DO NOT ILLUMINATE. JAN 2

I TOOK DELIVERY OF MY NEW 2014 JEEP CHEROKEE ON SEPTEMBER 16, 2014. RIGHT FROM THE START I STARTED HAVING TRANSMISSION ISSUES. CHRYSLER JEEP SAID THAT THEY WERE GOING TO OPEN A "CASE FILE" ON THE CAR AND TO RETURN THE CAR TO THE SERVICE MANAGER AT THE DEALERSHIP. I TOOK THE CAR INTO THE DEALERSHIP, AND EXPLAINED WHAT THE REPRESENTATIVE HAD TOLD ME. THE SERVICE MANAGER SAID THAT THERE WAS NO "CASE FILE" OPENED ON MY VEHICLE AND THAT NOBODY FROM CHRYSLER JEEP HAD CONTACTED THEM. A COUPLE WEEKS LATER I RECEIVED A CALL FROM CHRYSLER JEEP SAYING THAT THE CASE FILE WAS "CLOSED" BECAUSE "I FAILED TO TAKE THE CAR IN TO THE DEALERSHIP". LAST TUESDAY (FEBRUARY 3RD) AFTER A REALLY BAD SNOWSTORM I WAS DRIVING HOME WHEN THE PERSON IN THE LANE NEXT TO ME BEGAN SLIDING INTO MY LANE. I BEGAN APPLYING BRAKE BUT IT WAS OBVIOUS THAT I NEEDED TO APPLY POWER TO GET AHEAD OF HER. WHEN I CAME OFF THE BRAKE AND APPLIED HEAVY POWER THERE WAS NOTHING THERE. THE ENGINE REVVED UP BUT THE CAR DIDN'T GO ANYWHERE. THEN THE VEHICLE DROPPED INTO GEAR AND LURCHED REALLY BAD, AND THE BACK END OF THE CAR STARTED TO SPIN AROUND ON ME. ALL OF THE SUDDEN THE FRONT TIRES STARTED DIGGING IN AND WHIPPED ME STRAIGHT. I WAS TOTALLY OUT OF CONTROL AND IT SEEMED LIKE THE TRANSMISSION HAD A MIND OF ITS OWN. LUCKILY I DIDN'T HIT ANYTHING BUT DID END UP IN A PARKING LOT. AFTER SITTING FOR A SECOND (AND THE PERSON WHO ALMOST STRUCK ME STOPPED TO SEE IF I WAS OK), I PUT THE CAR BACK IN GEAR AND DROVE BACK OUT ONTO THE STREET

TL*THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE SERVICE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.

2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED ON OCTOBER 7, 2014 AS SHE PULLED OUT ONTO THE HIGHWAY, THE VEHICLE STALLED. SHE MANAGED TO DRIFT TO THE SIDE OF THE ROAD. SHE LET THE VEHICLE SIT FOR A MINUTE AND THEN RE-STARTED IT. SHE BEAN TO DRIVE AND THE VEHICLE BEGAN TO BUCK AND LOST POWER. SHE PULLED OVER FOR A SECOND TIME AND LET IT SIT FOR A MINUTE, ATTEMPTED TO RE-START IT WHICH WAS SUCCESSFUL, BUT SHE COULDN'T GO OVER 25 MPH. SHE DROVE TO THE DEALER. THE DEALER KEPT THE VEHICLE FOR A WEEK. A DIAGNOSTIC TEST REVEALED A PROBLEM WITH THE TRANSMISSION. ONE MONTH LATER, AS SHE WAS PULLING OUT ONTO THE MAIN ROAD, THE VEHICLE LOST POWER AGAIN. SHE MANAGED TO GET THE VEHICLE TO THE DEALER. A DIAGNOSTICS TEST REVEALED THE VEHICLE SHUT OFF, DUE TO LOW OIL. THE CONSUMER CLAIMED THE VEHICLE WASN'T SCHEDULED FOR AN OIL CHANGED FOR ANOTHER 1,000 MILES. THE DEALER ADVISED THE CONSUMER TO BRING THE VEHICLE BACK WITHIN 3,000 TO SEE IF THE VEHICLE WAS BURNING OIL. *JB

THE NEW 9-SPEED TRANSMISSION ON THE VEHICLE SHIFTS VERY POORLY. VERY HARSH SHIFTS AT SLOW SPEEDS FROM 1ST TO 2ND GEAR. THERE HAS BEEN A FEW TIMES WHEN THE CAR DID NOT WANT TO SHIFT OUT OF FIRST AND WHEN IT DID, IT SLAMMED REAL HARD INTO SECOND GEAR. ALSO, CAR WILL NOT SHIFT INTO 9TH GEAR UNLESS YOU ARE COASTING DOWNHILL AND GOING OVER 70 MPH AND WHEN IT DOES, THERE IS A CLUNKING NOISE. ALSO WHEN DRIVING AND NEED TO ACCELERATE SUDDENLY, THERE IS A VERY LARGE LAG TIME FROM WHEN YOU STEP ON THE GAS PEDAL AND WHEN THE CAR REACTS ABOUT 4-6 SECONDS. *TR

THE FIRST INCIDENT IN OCTOBER JEEP CAME TO COMPLETE STOP ON HIGHWAY.ALSO WOULD ACCELERATE ON ITS OWN. IT WAS TOWED TO DEALERSHIP. THEY DROVE IT SENT INFO TO CHRYSLER THEY SAID IT NEEDED TRANSMISSION REPLACED. WAS IN SHOP 22 DAYS. DEC.30 2014 TOWED BACK TO DEALERSHIP, FOR SEVERAL ISSUES. WOULD NOT TAKE OFF WHEN YOU PRESSED GAS PEDAL AFTER 2 ATTEMPTS IT LUNGE AND BEGAN MOVING , DRIVING IN TRAFFIC PRESSED THE BRAKE AND IT DID NOT SLOW DOWN INSTEAD IT SPEED UP AFTER PRESSING BREAK HARDER IT SLOWED. FEW DAYS LATER IT WOULD NOT SHIFT OUT SOUNDED LIKE IT IN FIRST GEAR.THEY ONCE AGAIN REPLACED THE TRANSMISSION AND UPDATED THE SOFT WARE . IT SOUNDS LIKE THE SHOCKS ARE BAD BUT THEY DIDN'T ADDRESS THIS ISSUE EITHER. IT RIDES AND FEELS LIKE IT SWAYS ALL OVER THE ROAD. THIS JEEP CHEROKEE LATITUDE WAS BOUGHT NEW IN 2014 . I THINK IT IS SERIOUSLY A ROAD HAZARD. *TR

WHILE TURNING AT A STOP LIGHT THE CAR SLIPPED INTO NEUTRAL. CHECK ENGINE LIGHT CAME ON, SERVICE TRANSMISSION MESSAGE ON DASH, PARKING BRAKE LIGHT CAME ON AND ALSO TRACTION CONTROL LIGHT. PULLED OVER AND RESTARTED CAR STILL WOULD NOT ENGAGE INTO TO DRIVE. HAD TO LET CAR SIT FOR 30 MINUTES THEN RESTARTED AND WENT BACK IN TO DRIVE. MADE IT TO DEALERSHIP BUT SLIPPED OUT OF GEAR ONE MORE TIME ON THE 20 MINUTE DRIVE. THE EXACT THING HAS HAPPENED 2 MORE TIMES AND HAS NOW BEEN AT THE DEALERSHIP 3 TIMES IN 2 WEEKS. AFRAID FOR MY SAFETY AT THIS POINT! *TR

WHILE DRIVING ON FLAT TERRAIN AT A CONSTANT HIGHWAY SPEED THE CAR SUDDENLY DECELERATED FOR A FEW SECONDS WITH THE TACHOMETER NEEDLE SWAYING BACK AND FORTH AND THEN RETURNED TO NORMAL OPERATION. THIS RECURRED 5 MINUTES LATER. THE DEALER INDICATED THAT IT WAS A TRANSMISSION SOFTWARE PROBLEM AND LOADED THE LATEST SOFTWARE RELEASE. TWO WEEKS LATER THE PROBLEM OCCURRED AGAIN. *TR

DRIVING ON LOCAL STREET ABOUT 25 MPH WHEN SERVICE TRANSMISSION WARNING COMES ON. VEHICLE WOULD NOT SHIFT BEYOND 2ND GEAR, TRANSMISSION BEGAN SLIPPING AND EVENTUALLY WOULD ONLY SHIFT INTO DRIVE OR REVERSE AFTER DELAYS OF ABOUT TEN SECONDS. VEHICLE NEEDED TO BE TOWED IN TO DEALER. *TR

I BOUGHT THIS 2014 JEEP CHEROKEE SPORT IN AUGUST 2014. IT HAD APPROX. 300 MILES ON IT. NOTICED A STRONG "SHIMMY" IN THE JEEP AFTER IT SHIFTS TO 2ND GEAR. THE SHIMMY GOES AWAY AFTER INCREASED SPEED. TOOK IT TO THE DEALER AND THE TECH DROVE IT AND NOTICED THE SHIMMY ALSO. HE CHECKED FOR ANY SBS. CHRYSLER SAID TO REPLACE THE FRONT HALF-SHAFTS. THIS WAS DONE 2 WEEKS LATER. THE SHIMMY WAS STILL THERE WHEN I PICKED IT UP. THE TECH SAID THERE WAS A "BREAK IN PERIOD" OF 3000 MI AND IT WOULD GO AWAY. THERE IS NO SUCH THING AS A BREAK IN PERIOD FOR THIS PART. THE VEHICLE HAS HAD 3 SOFTWARE UPGRADES ON THE TRANNY TO EASE HARSH SHIFTING. THIS WORKS FOR ABOUT 1 MONTH AND THEN BACK TO HARSH SHIFTING. THE SHIFTING GETS BETTER AS THE VEHICLE WARMS UP BUT THE SHIMMY IS THERE NO MATTER WHAT TEMP. TALKED TO THE SERVICE MANAGER AT THE DEALER AND HE RODE IN IT TODAY (1/21/14) AND NOTICED THE SHIMMY. WE THEN DROVE ANOTHER 2014 JEEP CHEROKEE, IT DID NOT HAVE A SHIMMY HE SAID HE WOULD REOPEN THE STAR CASE WITH CHRYSLER TO TRY TO RESOLVE THE ISSUE..THIS IS A $30,000 VEHICLE WITH 2000 MILES. IT SHOULD NOT BE DOING THIS, AND I AM SICK OF HEARING "THIS IS NORMAL" FROM SERVICE TECHS WHEN THEY HAVE NO CLUE WHY IT IS DOING THIS. WHEN IT GOES BACK IN THIS TIME, THIS WILL NUMBER 3. IF IT IS NOT REPAIRED CORRECTLY AND THE SHIMMY AND TRANS. ISSUES ARE STILL THERE, CHRYSLER WILL BUYING IT BACK PER LEMON LAW. *TR

ON DECEMBER 7TH, THE CAR (2014 JEEP CHEROKEE WITH 12,600 MILES) LOST POWER UNEXPECTEDLY WHILE I APPROACHED A STOPLIGHT, AND HAD TO BE COASTED TO THE SIDE OF THE ROAD. WE WAITED APPROXIMATELY 10 MINUTES, AND IT RESTARTED. NO WARNING OR CHECK ENGINE LIGHTS CAME ON. OVER THE NEXT SEVERAL DAYS, WE HAD APPROXIMATELY 3 INSTANCES WHERE THE CAR EITHER WOULDN'T START, OR WOULD LOSE POWER. STILL NO WARNING LIGHTS CAME ON INDICATING AN ISSUE. AS WE BELIEVED THIS TO BE A POTENTIAL SAFETY ISSUE, WE TOOK IT TO THE LOCAL JEEP DEALERSHIP AND ASKED THEM TO CHECK IT OUT. THEY KEPT IT FOR 6 DAYS AND INDICATED THAT THEY COULD NOT RECREATE THE ISSUE. WE PICKED THE CAR UP ON DEC. 16TH. ON DECEMBER 25 THE CAR AGAIN LOST ALL POWER WHILE DRIVING (LOST ENGINE, POWER STEERING, AND POWER BREAKS). FORTUNATELY THIS OCCURRED ON A LOCAL ROAD AND THE CAR WAS ABLE TO BE COASTED TO STOP WITHOUT INCIDENT. THIS TIME SEVERAL INDICATORS ILLUMINATED INCLUDING THE 'CHECK ENGINE' LIGHT. WE HAD THE CAR TOWED THE NEXT DAY TO THE SAME DEALER. AT THE TIME OF THIS WRITING, THE DEALERSHIP HAS HAD THE CAR 22 DAYS, AND STILL HAVE NOT BEEN ABLE TO DIAGNOSE THE ISSUE. THEY DID REPLACE THE PCM, HOWEVER THIS DID NOT CORRECT THE ISSUE. I'M FILING THIS COMPLAINT BECAUSE OF THE POTENTIAL SAFETY ISSUE. I ALSO HAVE A CONCERN BECAUSE JEEP IS NOT ABLE TO PROPERLY DIAGNOSE THE PROBLEM IN A REASONABLE AMOUNT OF TIME. *TR

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V392000 (SUSPENSION) HOWEVER, PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A DEALER AND THE MECHANIC CONFIRMED THAT THE VEHICLE EXPERIENCED THE FAILURE BUT NO FURTHER INFORMATION WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,500.

WE RECEIVED A RECALL FOR THE STEERING COLUMN CONTROL MODULE AND BROUGHT IT IN TO BE FIXED. THIS RECALL DIRECTLY AFFECTS THE ELECTRONIC STABILITY CONTROL. MY WIFE DROVE THE VEHICLE, A 2014 JEEP GRAND CHEROKEE LAREDO FOR THE FIRST TIME IN SNOW LAST FRIDAY 1/9/15. AS SOON AS SHE LEFT OUR DRIVEWAY, THE TRACTION CONTROL LIGHT ILLUMINATED AND STAYED ON AS THE VEHICLE WAS UNCONTROLLABLE. APPROXIMATELY 1/4 MILE FROM OUR HOUSE SHE LOST CONTROL OF THE VEHICLE STRIKING THE CURB WITH ENOUGH FORCE TO THROW OFF THE ALIGNMENT AND DAMAGE BOTH PASSENGER SIDE RIMS. MY WIFE COULD ONLY REACH MAX SPEED OF 20 MPH AS THE VEHICLE WAS ALL OVER THE ROAD. SINCE THEN, I HAVE BEEN IN CONTACT WITH CHRYSLER AND THE DEALERSHIP AND NEITHER CAN GIVE ME AN ANSWER OR HELP ME. THE DEALER STATES THEY NEED A REP FROM CHRYSLER TO COME INSPECT THE VEHICLE WHILE CHRYSLER MAINTAINS THEY DON'T SEND PEOPLE OUT. CHRYSTLER IS STATING NOTHING IS WRONG WITH MY VEHICLE, AND WHEN I ASKED HOW THEY ARRIVED AT THAT CONCLUSION THEY TOLD ME THEY LOOKED AT "THE NOTES". THEY SAID THEY'RE SPECIAL INVESTIGATIONS UNIT DEEMED IT TO HAVE OPERATED APPROPRIATELY AT THE TIME OF THE INCIDENT. NOBODY HAS LOOKED AT IT YET!! APPARENTLY I DON'T EVEN MEET THE CRITERIA FOR AN ADJUSTER REP SINCE THEY SAY MY CAR IS FINE. WHEN I BROUGHT MY CAR TO THE DEALERSHIP THE TRACTION CONTROL LIGHT WAS STILL ON. THE RECALL WAS NOT PROPERLY FIXED CAUSING MY WIFE TO CRASH WITH OUR 4 YEAR OLD IN THE CAR. ONE PERSON AT CHRYSLER EVEN TRIED TO TELL ME OUR VEHICLE WAS

DRIVING ON MAJOR HIGHWAY. HEARD LOUD BANG THEN "SERVICE TRANSMISSION INDICATION AND LOSS OF TRACTION" CAME ON. I LOST ALL POWER WITH NO WAY TO KEEP UP MY SPEED. I HIT MY 4 WAY FLASHERS AND THE TRACTOR TRAILER TRUCK BEHIND ME HAD TO BRAKE HARD AND WENT INTO THE GRASS MEDIAN. I FINALLY COASTED TO THE BERM AND WE GOT OUT TO MAKE SURE EVERYBODY WAS OK. THIS COULD HAVE ENDED IN A VERY DIFFERENT WAY. I FEEL IT IS NOT SAFE FOR ME OR MY FAMILY TO DRIVE THE VEHICLE. IF THE TRACTOR TRAILER DRIVER WAS NOT PAYING ATTENTION I COULD HAVE BEEN KILLED. *TR

TWO PROBLEMS CAME UP AT AROUND THE SAME TIME. THE CAR WAS DELIVERED WITH THE TRANSMISSION 4 QUARTS LOW ON FLUID. THE CAR WAS SLIPPING OUT OF GEAR, LURCHING AND SHUDDERING. THE TRANSMISSION IS A SEALED UNIT SO THERE WAS NO WAY FOR ME TO KNOW THAT. THEN THE DASH DISPLAY WENT COMPLETELY DARK. NO FEEDBACK WAS GIVEN, ITS A DIGITAL DISPLAY. SO I HAD NO SPEEDOMETER, TACHOMETER ETC AND THE WARNING LIGHTS WERE OUT. I FEEL LIKE A VEHICLE WITH NO DASH DISPLAY THAT SLIPS OUT OF GEAR WHEN PASSING OR LURCHES FORWARD WHEN STOPPING COULD BE DANGEROUS TO OTHER DRIVERS AND PEDESTRIANS. *TR

ON 6/24/2014 WAS DRIVING DOWN HIGHWAY WHEN ENGINE LIGHT CAME ON FOR THE FIRST TIME, THERE WAS NO LOSS OF POWER OR ANYTHING THE LIGHT JUST CAME ON. CALLED DEALERSHIP AS I HAD ONLY HAD THE VEHICLE 35 DAYS. BROUGHT IT IN WAS THE AIR INTAKE DEALERSHIP HAD IT FOR 5 DAYS. THEN IN OCTOBER 27TH ENGINE LIGHT CAME ON AGAIN. CALLED DEALERSHIP BROUGHT IT BACK IN LIGHT WENT OFF WHEN I BROUGHT IT UP THERE HAD THEM CHECK FOR RECALLS. 10/31/2014 BROUGHT IT BACK AS LIGHT WAS ON AGAIN.11/15 BROUGHT IN BECAUSE IT WAS NOT SHIFTING PROPERLY IT WAS LIKE THE LOWER GEAR DIDN'T WANT TO GO INTO THE HIGHER GEARS AND SHIFTING REALLY HARD, THEY HAD IT FOR TWO DAYS THIS TIME. . DURING THANKSGIVING TIRE LIGHT CAME ON THE FACTORY TIRE HAD A DEFECT AND HAD TO GO TO THE GOODYEAR DEALER FOR THEM TO REPLACE IT. DEC 27TH CALLED DEALERSHIP AGAIN ITS NOT SHIFTING CORRECTLY AND ENGINE LIGHT IS ON AGAIN, AT A STOP IT JERKED BACK AND I HAD TO TURN THE CAR OFF AND RESTART IN NEUTRAL TO PUT BACK INTO PARK. ALL THE LIGHTS CAME ON IN THE DASH. I THOUGHT I HIT SOMETHING BUT WAS JUST THE TRANSMISSION ACTING UP. IT RED LINES BEFORE SWITCHING GEARS TOOK IT TO THE DEALERSHIP ON 12/31/14 TO FIGURE OUT WHY THIS IS STILL GOING ON. . AS OF 1/11/15 IT IS STILL AT THE SHOP AS THEY ARE WAITING ON MORE "UPDATES" FROM CHRYSLER. *TR

EARLIER I REPORTED ABOUT HAVING TROUBLE IN SECOND GEAR. NOW THE TRANSMISSION IS HAVING PROBLEM AND SERVICE TRANSMISSION LIGHT CAME ON IN A BRAND NEW CAR WITH JUST UNDER 7000 MILES. THE PROBLEM STARTED WITH JERKS DURING GEAR SHIFTS FROM PARK TO DRIVE AND VICE-VERSE. THEN, I COULD FEEL JERKS WHILE SHIFTING FROM 4TH TO 5TH GEAR AND WHEN IT WOULD SHIFT BACK TO 4TH FROM 5TH, THE ENGINE WOULD REV UPTO 2000 RPM AND THEN SLOW DOWN. THAT WAS KIND OF DANGEROUS AS IT WOULD ACCELERATE THE VEHICLE WHERE YOU NEED IT TO STOP. ALL OF A SUDDEN, THE SERVICE TRANSMISSION LIGHT CAME ON THE VEHICLE WOULD NOT MOVE FROM 6TH GEAR AND I HAD TO STOP ON THE SIDE OF THE HIGHWAY. AFTER SWITCHING THE ENGINE OFF AND ON AGAIN, THE VEHICLE STARTED DRIVING BUT THE SAME PROBLEM STARTED REPEATING. I WAS ON A VACATION DRIVING UP NORTH IN NORTH HAMPSHIRE, VERMONT AND NEW YORK AND I HAD TO GET BACK HOME. SOMEHOW I WAS ABLE TO MAKE IT HOME. I'M STILL WAITING FOR THE DEALER TO GIVE ME A CONFIRMATION ABOUT A LOANER CAR SO THAT I CAN GIVE IT FOR REPAIRS. *TR

WINDSHIELD CRACK DUE TO STONE BEING THROWN UP AT HIGHWAY SPEED. TOOK APPROX. 10 DAYS TO GET A NEW WINDSHIELD. DURING THIS TIME THE WINDSHIELD CRACK GREW AND WENT DOWN INTO THE HEATED PART OF THE WINDSHIELD. IN THE CHEROKEE THE HEATED WINDSHIELD IS AUTOMATICALLY ON AS LONG AS THE CAR IS RUNNING. WHEN THE CRACK WENT INTO THE AREA OF THE HEATING COIL WITHIN THE WINDSHIELD IT CAUSED A SHORT IN THE WINDSHIELD CREATING AN ARC OF RED HOT ELECTRICITY. THIS IN TURN CAUSED THE WINDSHIELD TO HEAT UP, MELTING MY WINDSHIELD WIPER BLADE. THERE IS NO WAY TO TURN OFF THIS HEATED WINDSHIELD AND THERE IS NO SOFTWARE REDUNDANCY TO RECOGNIZE THE PROBLEM AND TURN OFF THIS CIRCUIT. THE CAR HAS TO BE TURNED OFF AND CANNOT BE DRIVEN TO A DEALERSHIP FOR REPAIR. TO DO SO WOULD JEOPARDIZE THE ENTIRE VEHICLE AND OCCUPANTS. A BIG FIRE COULD ENSUE. TO BE FAIR, JEEP HAS BEEN NOTIFIED. HOWEVER, I THOUGHT YOU SHOULD KNOW ABOUT THIS AS THIS FEATURE IS BEING USED BY MANY MANUFACTURERS AND THERE COULD BE SERIOUS CONSEQUENCES AS A RESULT OF FIRE. *TR

THE FOLLOWING ARE DESCRIPTIONS OF VARIOUS ISSUES ENCOUNTERED WITH THE AUTOMATIC 9-SPEED TRANSMISSION ON THE 4-CYLINDER 2WD 2014 JEEP CHEROKEE (LATITUDE). OBSERVATIONS OCCURRED IN FIRST 5000 MILES SINCE NEW. 1. SOMETIMES, WHEN DOWNSHIFTING FROM 2ND TO 1ST GEAR, THE CAR LUNGES FORWARD. NORMALLY, ITS ANNOYING, BUT SOMETIMES, WHEN STOPING AT A CROSS-WALK CAR LUNGES AT PEDESTRIANS. NO INCIDENTS YET, BUT IT CAN STARTLE OR ANGER PEDESTRIANS. ALSO, WHEN PULLING UP TO A TIGHT INTERSECTION, CAR SOMETIMES LUNGES FORWARD CAUSING NOSE OF VEHICLE TO PROTRUDE INTO INTERSECTION. (SOMEWHAT MITIGATED BY FLASH UPDATED, BUT NOT COMPLETELY RESOLVED) 2. OFTEN, BUT NOT ALWAYS, DURING GENTLE AND SMOOTH ACCELERATION WHEN SHIFTING FROM 1ST TO 2ND GEAR VEHICLE APPEARS TO STAY TOO LONG IN 1ST GEAR RESULTING IN DECREASED POWER, THEN WHEN IT SHIFTS TO 2ND GEAR, THE VEHICLE LUNGES FORWARD MOMENTARILY BEFORE RESUMING NORMAL ACCELERATION. (ALSO, OCCURS, BETWEEN 2ND AND 3RD GEAR, BUT TO A LESSER EXTENT.) 3. A FEW TIMES DURING FIRM ACCELERATION TRANSMISSION HESITATES RESULTING IN COMPLETE LOSS OF POWER FOR 1 OR 2 SECONDS. 4. ONCE, WHEN DRIVING DOWN HILL, THE THE BRAKE WAS APPLIED AND VEHICLE WAS STOPPED. THE TRANSMISSION WAS SWITCHED FROM DRIVE TO REVERSE, AND WHEN BRAKE PRESSURE WAS RELEASED THE VEHICLE CONTINUED TO ROLL FORWARD (DOWNHILL) FOR APPROXIMATELY 2 OR 3 FEET BEFORE THE TRANSMISSION FINALLY ENGAGED AND WENT INTO REVERSE.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE ENGINE RPMS INCREASED TO 6000 AND ALL OF THE WARNING INDICATORS ILLUMINATED. THE CONTACT SHIFTED INTO PARK AND ATTEMPTED TO TURN OFF THE VEHICLE; HOWEVER, THE VEHICLE FAILED TO SHUT OFF. THE FIRE DEPARTMENT DISCONNECTED A WIRE UNDERNEATH THE HOOD IN ORDER TO TURN THE VEHICLE OFF. THE FIRE DEPARTMENT RECONNECTED THE WIRE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE IGNITION AND THE COMMUNICATION BETWEEN THE IGNITION CAP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,200. UPDATED 03/04/15*LJ THE CONSUMER STATED AFTER 28 DAYS OF BEING IN THE AUTO CENTER THE VEHICLE WAS REPAIRED. UPDATED 10/8/2015*JS

WHILE TRAVELING ON A TRIP, I NOTICED I WAS LOOSING SPEED WHILE GOING DOWN A 4 LANE ROAD. I LOOKED AT THE CONTROL CENTER AND THE MESSAGE WAS "SERVICE TRANSMISSION AND THE CHECK ENGINE LIGHT WAS ON". I WAS LOSING SPEED SO PULLED OFF ON THE SIDE OF THE ROAD. THE ENGINE HAD QUIT RUNNING AND THE JEEP WOULD NOT GO INTO ANY GEAR. WE WERE IN THE DESERT 40 MILES FROM NO WHERE! CALLED A TOW SERVICE THEY TOOK US TO THE NEAREST JEEP DEALER. NEXT MORNING THE DEALERSHIP CALLED AND SAID OUR JEEP WAS READY TO GO. SECOND TIME JULY 14, 2014 WHILE TRAVELING ON A 2 LANE HIGHWAY I NOTICED I WAS LOSING SPEED. THE MESSAGE CENTER SAID " CHECK BATTERY" AGAIN THE ENGINE SHUT DOWN AS I WAS MOVING TO THE SIDE OF THE ROAD. CONTACTED THE SERVICE DEPT. OF OUR DEALERSHIP. WAS TOLD TO WAIT 10 MIN. THEN TRY TO START THE JEEP. IT DID START AND WE MADE IT BACK HOME. THIRD TIME, NOV. 20, 2014 WHILE TRAVELING NOTICED THE JEEP WOULD SPEED UP WHEN I LET OFF THE ACCELERATOR TO SLOW DOWN OR COAST. IF I APPLIED THE BRAKE THE JEEP WOULD THEN SLOW DOWN. NOTICED EVERY TIME I LET OFF THE GAS THE JEEP WOULD SPEED UP NOT SLOW DOWN. ABOUT 30 MIN. MORE OF TRAVELING TIME I AGAIN GOT THE MESSAGE "SERVICE TRANSMISSION WITH THE ENGINE LIGHT ON. I GOT OVER TO THE SIDE OF A 6 LANE INTERSTATE HIGHWAY AND CALLED FOR A TOW TRUCK AGAIN WAS TAKEN TO THE NEAREST DEALERSHIP. AT THAT POINT 12, 967 MILES ON THE ODOMETER. SIX DAYS LATER WHEN THE DEALERSHIP GOT AROUND TO THE DIAGNOSIS ON THE JEEP THEY SAID IT NEEDS A NEW NINE SPEED TRANSMISSI

VEHICLE HAS BEEN TAKEN TO DEALER FOR SAME ISSUE 4 TIMES. THE INFORMATION REFLECTED INDICATES THE FIRST TIME THAT WE BROUGHT THE CARE IN. INITIALLY WE TOOK THE CARE IN BECAUSE VEHICLE WAS SHIFTING ROUGHLY AND WOULD SOMETIMES DELAY BEFORE ENGAGING GEAR WHEN PRESSING ACCELERATOR. AFTER VEHICLE REPROGRAMMED AND RETURNED TO CUSTOMER IT WAS BEING DRIVEN ON FREEWAY AT NORMAL SPEEDS WHEN THE CHECK TRANSMISSION LIGHT CAME ON, TOLD DRIVER TO PULL OVER AND THE VEHICLE LOST ABILITY TO ACCELERATE. VEHICLE COASTED TO SIDE OF FREEWAY AND WAS TOWED TO DEALER WHO ATTEMPTED TO FIX VEHICLE. VEHICLE RETURNED TO CUSTOMER, A SHORT TIME LATER VEHICLE HAD SAME ISSUE ON FREEWAY. AGAIN TOWED TO DEALER WHO AGAIN ATTEMPTED TO REPAIR VEHICLE AND REPLACED TRANSMISSION. A COUPLE OF MONTHS LATER WHILE DRIVING ON THE FREEWAY AGAIN VEHICLE EXHIBITED SAME EXACT BEHAVIOR. WAS TOWED TO DEALER AWAITING RESOLUTION OF ISSUE. THIS PROBLEM REPRESENTS A SIGNIFICANT SAFETY HAZARD. REVIEW OF SIMILAR INCIDENTS ON THIS WEBSITE AS WELL AS OTHER WEBSITES INDICATES THIS IS A WIDESPREAD PROBLEM THAT TENDS TO OCCUR AT HIGH RATES OF SPEED WHEN A COMPLETE LOSS OF VEHICLE POWER IS DANGEROUS TO BOTH THOSE DRIVING THE AFFECTED VEHICLE AND THOSE ON THE ROAD. *TR

MY WIFE WAS ON HER WAY TO WORK FOR THE LAST DAY BEFORE CHRISTMAS AND GOT 2 BLOCKS FROM THE HOUSE BEFORE CALLING FOR HELP. THE VEHICLE LOST POWER AND LUCKILY SHE WAS ABLE TO GET OFF OF THE ROAD. IT WAS RAINY BOTH THE DAY BEFORE AND THAT MORNING ALSO. SHE SAID THERE WAS A MESSAGE THAT CAME UP SAYING SHIFT INTO PARK AND START THE CAR. SHE COULDN'T GET IT TO START AGAIN. I MET HER AND AFTER TRYING, GOT THE CAR GOING BUT NOTICED THAT I DIDN'T FEEL ANY RESPONSE OR HEAR ANY ENGINE REVVING WHEN PUSHING THE GAS PEDAL DOWN. IT ALSO SEEMED TO START FAIRLY ROUGH. SHE TOOK MY VEHICLE TO WORK. I CHECKED THE VEHICLE LATER AND IT STARTED OK. THE BATTERY VOLTAGE WAS THE NORMAL 12.6V AND 14.7V WHEN RUNNING. AT FIRST I THOUGHT IT WAS A FLUKE. THE NEXT DAY AS THE VEHICLE WOULDN'T START. WE DECIDED TO WAIT UNTIL FRI MORNING WITH CHRISTMAS BEING THURS. THE VEHICLE DID START BEFORE THE FLATBED TOWED IT OFF TO THE DEALER. THE DEALER HAD THE VEHICLE ALL DAY AND WAS ABOUT READY FOR ME TO PICK IT UP WHEN THEY NOTICED A LOSS IN PRESSURE AT THE FUEL PUMP AND DECIDED TO REPLACE IT. AFTER WE GOT THE VEHICLE BACK IT RAN OK FOR A FEW DAYS BUT THEN ON 1/3/2015 IT CUT OUT AGAIN ABOUT TWO BLOCKS FROM OUR HOUSE IN THE OTHER DIRECTION.. IT WAS AGAIN RAINY OUTSIDE. SHE AGAIN SAW THE SAME MESSAGE. I MET HER AND GOT IT STARTED AGAIN BUT ALSO AGAIN NOTICED NO REACTION TO STEPPING ON THE GAS PEDAL. WHEN I SHIFTED IT INTO REVERSE IT THEN SEEMED TO REACT TO GIVING IT GAS FINE AND DROVE HOME OK. WE TOOK IT TO CHURCH AND

TRANSMISSION SHIFTS VERY HARD, MAKES DRIVING DANGEROUS WHEN THE CAR WON'T SHIFT OR GO FROM A STOP. *TR

I WAS TRAVELING ON THE INTERSTATE IN THE LEFT LANE AT HIGHWAY SPEEDS WHEN I LOST MY FORWARD DRIVE GEAR, MY VEHICLE RAPIDLY SLOWED CAUSING VEHICLES BEHIND ME TO BREAK. MY DISPLAY WAS TELLING ME TO SHUT THE ENGINE OFF AND RESTART THE VEHICLE. MY GEAR SHIFT INDICATOR WAS FLASHING RAPIDLY BETWEEN DRIVE AND NATURAL. I TRIED TO GET OVER TO THE RIGHT LANE THEN THE SHOULDER AS OTHER VEHICLES AVOIDED ME. MY CHECK ENGINE LIGHT WAS ON AND I HAD NO ABILITY TO ACCELERATE. I GOT TO THE SHOULDER, PUT THE VEHICLE IN PARK, SHUT OFF THE ENGINE AND THEN RESTARTED. I WAS THEN ABLE TO PROCEED DIRECTLY TO THE DEALER ALONG THE SHOULDER OF THE INTERSTATE WITHOUT FURTHER INCIDENT. MY CHECK ENGINE LIGHT REMAINED ON. THE SERVICE MANAGER RAN A QUICK CHECK AND SAID THE VEHICLE RECORDED OVER 20 FAULTS AT THE SAME TIME WHICH RANGED FROM DISENGAGING THE ANTI LOCK BREAKS TO DISABLING MY FORWARD DRIVE. HE SAID HE HAD NEVER SEEN BEFORE. HE RETURNED THE VEHICLE TO ME THE SAME EVENING BECAUSE HE DID NOT KNOW HOW TO FIX IT, BUT SAID IT WAS AN ELECTRICAL FAILURE OF SOME TYPE. I CONTACTED JEEP CASE # 26113535. ALTHOUGH THEY ATTEMPTED TO RESOLVE THE ISSUE THEY ULTIMATELY CLOSED THE CASE BECAUSE ONCE THE DEALER INITIALLY CLEARED THE FAULTS THE VEHICLE COULD NOT BE DIAGNOSED UNTIL IT HAPPENS AGAIN. I CONTACTED JEEP REFERENCE NUMBER 26160146 AND EXPRESSED MY CONCERN THAT THEY HAD CLOSED THE CASE CLAIMING THAT I HAD NOT TAKEN THE VEHICLE TO HAVE IT DIAGNOSED EVEN THOUGH THEY HAD TALKED TO THE DEALER WHO TOLD THEM HE COU

A SHORT TIME AFTER PURCHASING THE NEW 2014 JEEP CHEROKEE, WE STARTED HAVING TROUBLE BREAKING AT ANY SPEED. AS YOU STEPPED ON THE BRAKE, THE RPMS WENT WAY UP AND IT FELT LIKE THE CAR WAS TRYING TO ACCELERATE INSTEAD OF STOPPING. IT ALWAYS FELT LIKE YOU HAD TO FIGHT IT TO STOP AND IT MIGHT NOT STOP AT ALL. TOOK IT TO THE DEALERSHIP SERVICE DEPARTMENT AND WAS TOLD IT HAD SOFTWARE UPDATES FOR THE TRANSMISSION WHICH DID NOT SOLVE ANYTHING. AT THE POINT THAT WE WERE CALLING TO TAKE BACK IN, RECEIVED THE "SERVICE TRANSMISSION" WARNING AND WAS TOLD BY SERVICE DEPARTMENT TO DRIVE IT IN AND IT WOULD "GO INTO A SAFE MODE". DROVE SLOWLY WHILE ON A MAJOR HIGHWAY AND AFTER SLOWING DOWN FOR CONSTRUCTION, IT WOULD NOT SPEED UP PAST ABOUT 27 MPH. IT HAD TO BE TO TOWED IN. AFTER A NEW TRANSMISSION, AFTER WAITING ABOUT 2 WEEKS DUE TO 15 LOCAL DEALERSHIPS WAITING FOR TRANSMISSIONS, WE WERE TOLD BY THE SERVICE MANAGER THAT IT WAS NOT READY AND DOING THE SAME THING. HE SAID THERE WAS ANOTHER SOFTWARE UPDATE WITH NO ESTIMATED RELEASE DATE. THERE HAS BEEN AN UPDATE FOR THE 2015 MODELS THAT HAVE THE SAME PROBLEMS SINCE BUT NOTHING FOR THE 2014 MODELS STILL. WE HAVE NOT HAD OUR CAR SINCE SEPTEMBER SINCE IT IS NOT SAFE TO DRIVE. IT IS BEING BOUGHT BACK AFTER MUCH PAIN AND ALL THE DECISIONS BEING MADE BY THE CHRYSLER AREA REPRESENTATIVE, SEAN WERTH, WHO ACCORDING TO THE DEALERSHIP SALES MANAGER SAID THAT OUR CAR WAS AS FIXED AS IT WAS GOING TO BE. *JS

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE AT A STOP, THE SERVICE TRANSMISSION AND THE CHECK ENGINE WARNING LIGHTS ILLUMINATED IN THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

THIS IS WHAT I MAILED TO: CHRYSLER GROUP LLC CUSTOMER CENTER DECEMBER 6, 2014 P.O. BOX 21-8004 AUBURN HILLS, MI 48321-8004 PHONE 877-426-5337 RE: HEADLIGHTS AUTHORIZED DEALER:DARLINGS AUTO MALL 16 KINGSLAND XING ELLSWORTH, ME 04605 PHONE 207-667-2571 VEHICLE IDENTIFICATION NUMBER:[XXX] VEHICLE DELIVERY DATE:11-21-2013 CURRENT MILEAGE:7420 FROM THE FIRST TIME THAT I DROVE THIS VEHICLE AT NIGHT (WHICH WAS A FEW DAYS AFTER THE DELIVERY DATE), I HAVE BEEN UNHAPPY WITH HOW POORLY THE HEADLIGHTS ILLUMINATE THE ROAD AHEAD. IN MY OPINION THIS IS A SAFETY ISSUE AND BECAUSE OF THAT, I TRY TO AVOID DRIVING THIS VEHICLE AT NIGHT. AFTER NUMEROUS COMPLAINTS TO DARLINGS AUTO MALL AND THEIR ATTEMPTS TO REMEDY THIS ISSUE, DARLINGS HAS SUGGESTED TO ME THAT I FORWARD MY COMPLAINT DIRECTLY TO YOU (CHRYSLER). I SINCERELY HOPE THAT CHRYSLER HAS A SATISFACTORY REMEDY FOR HOW POORLY THE HEADLIGHTS IN MY VEHICLE ILLUMINATE THE ROAD AT NIGHT. I LOOK FORWARD TO YOUR EXPEDIENT AND SATISFACTORY REMEDY. CC: DARLINGS AUTO MALL 16 KINGSLAND XING ELLSWORTH, ME 04605 SINCE I HAVE NOT RECEIVED A RESPONSE FROM CHRYSLER, I AM SUBMITTING THIS COMPLAINT. THE PROBLEM HAS BEEN ON GOING FROM THE DAY OF PURCHASE AND I NOTICE THAT OTHER JEEP CHEROKEE 2014 OWNERS HAVE MADE THE SAME COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS PARKED ON 12.21.2014 WITH THE ENGINE SHUT DOWN. WHEN I TRIED TO START THE VEHICLE IT DID NOT START AS A MATTER OF FACT THERE WAS NOT CRANKING OR ANY NOISE. I CALLED THE ROAD SIDE ASSISTANCE FOR CHRYSLER AND THEY SENT A PERSON TO JUMP THE CAR BATTERY. IT DID NOT WORK. LONG STORY SHORT THEY TOWED MY JEEP INTO THE DEALERSHIP CROWN CHRYSLER OF CHATTANOOGA WHICH IS THE SAME DEALER THAT SOLD ME THE VEHICLE BACK ON 7.21.2014. WEEKS BEFORE I NOTICED A SHAKING IN THE FRONT OF THE VEHICLE SPECIALLY WHEN ACCELERATING. I BROUGHT THE VEHICLE INTO THE SAME DEALERSHIP I JUST MENTIONED. I EXPLAINED THE SITUATION AND LEFT THE VEHICLE THERE FOR SOME DAYS SO THEY COULD FIX IT FROM 12.08.2014 TO 12.15.2014. WHEN I CAME BACK THEY TOLD ME THERE WAS NOTHING WRONG WITH THE CAR IN THE RECEIPT THEY GAVE ME IT IS WRITTEN "TEST DROVE VEHICLE AND FOUND NO ISSUES WITH STEERING...PERFORMED COMPLIMENTARY CROWN MULTI-POINT INSPECTION". 1 WEEK AFTER THE JEEP BROKE DOWN AND GOT TOWED AS I DESCRIBED BEFORE. IF THIS HAPPENS DRIVING AN ACCIDENT COULD HAVE HAPPENED. *TR

ON MY WAY TO WORK ONE MORNING, I WAS DRIVING ON A THREE-LANE HIGHWAY, GOING ROUGHLY 73 MPH WHEN SUDDENLY, AS I WAS ATTEMPTING TO MAINTAIN MY CURRENT SPEED 'CONSISTENT WITH TRAFFIC FLOW 'MY VEHICLE WOULD NOT ENABLE ME TO ACCELERATE. DURING MY INABILITY TO ACCELERATE, MY VEHICLES ELECTRICAL SYSTEM SURGED, ILLUMINATING MY CHECK ENGINE LIGHT, TRACTION CONTROL LIGHT, AND CABIN LIGHTS. AS A RESULT, IN ORDER TO REMAIN UNINJURED, I CROSSED THREE LANES OF MODERATELY CONGESTED TRAFFIC, AND TURNED MY VEHICLE OFF FOR APPROXIMATELY 5-7 MINS. UPON STARTING MY CAR, I WAS ABLE TO ACCELERATE; HOWEVER, BOTH LIGHTS WERE LIT ON MY DASHBOARD. AFTER DRIVING 130 PLUS MILES, I IMMEDIATELY DROVE TO THE DEALERSHIP I PURCHASED MY VEHICLE FROM'THEY CONDUCTED TESTS; RESULTING IN A COMPUTER GLITCH. THE DEALERSHIP ADDRESSED THIS BY CLEARING THE TRANSMISSION CONTROL MODULE. THIS ANSWER WAS VERY UNSATISFACTORY TO ME AS I PURCHASED THIS VEHICLE BRAND NEW IN JUNE 2014 WITH LESS THAN 100 MILES. THEREFORE, I CONTACTED THE MANUFACTURE AND SOUGHT ASSISTANCE. SINCE, I HAVE BEEN ASKED TO MAKE AN APPOINTMENT WITH 2 DIFFERENT DEALERSHIPS, TOTALING 4 SERVICE VISITS 'ALL INCLUSIVE. OVER ALL, I AM EXTREMELY UPSET AND UNSATISFIED. BUYING A NEW VEHICLE WITH TRANSMISSION ISSUES AND OR COMPUTER ISSUES IS NOT IDEAL OR EXPECTED. NOW, I AM SLIGHTLY PARANOID EVERY TIME I DRIVE MY VEHICLE 'HOPING I WILL BE ALIVE TO RETELL BOTH THE DEALERSHIP AND MANUFACTURE THIS PROBLEM HAS BEEN DUPLICATED. *TR

THERE HAD BEEN SEVERAL MINOR INCIDENTS BEFORE DECEMBER,2014 BUT HAS BEEN GETTING STEADILY WORSE. ON 12/8/14 I BACKED OUT OF MY DRIVE WAY ON TO THE STREET AND SHIFTED INTO DRIVE AND THE CAR WOULD NOT MOVE. THERE IS A MESSAGE THAT COMES ON:SHIFT INTO PARK AND START THE CAR--WHICH I DID PULLED BACK INTO THE DRIVE WAY AND PULLED OUT AGAIN ONLY TO GET THE SAME PROBLEM GOT THE SAME MESSAGE REPEATED THE ACTIONS AND THE CAR BECAME DRIVABLE. I TOOK IT INTO THE DEALER ON DEC 11, 2014 THEY HAD IT FOR TWO DAY AND TOLD ME THE CAR SOFTWARE WAS RESET. ON DECEMBER 18, 2014 AT 65 MPH THE CAR LOST ALL POWER ON THE FREEWAY AND I HAD TO COAST ACROSS 5 LANES AND HAD THE SAME MESSAGE. I RESTARTED THE CAR AND IT DROVE OK. I CALLED JEEP THE NEXT DAY AND HAVE A CLAIM NUMBER. MY REGULAR DEALER CAN'T TAKE IT FOR 10 DAYS SO I HAVE A APPOINTMENT FOR 12/23 DIFFERENT DEALER. *TR

I WAS DRIVING ON A 4 LANE HIGHWAY SLOWING DOWN FOR A LIGHT THAT HAD GONE FROM RED TO GREEN. AS I ACCELERATED TO GO THROUGH THE LIGHT MY VEHICLE SUDDENLY STOPPED AND WOULD NOT MOVE. IT WAS DEAD IN THE WATER TYPE OF STOP. I PUT ON MY FLASHERS AND TRIED TO START THE ENGINE AGAIN. IT WOULD NOT START. I PUT ON THE BRAKE AND PRESSED THE START BUTTON AND OPENED THE DRIVER DOOR. I WAS ABLE TO START THE ENGINE BUT THE CAR WOULD NOT MOVE. AFTER DOING THIS TWICE I WAS ABLE TO START THE CAR AND MOVE TO THE CENTER OF THE HIGHWAY. A POLICE OFFICER STOPPED TO CHECK ON ME AND ASKED IF I COULD MOVE TO A SAFER PLACE. I WAS ABLE TO MOVE THE VEHICLE TO A PARKING LOT. THE POLICE OFFICER MADE SURE THAT I WAS OK AND LEFT. I THEN CALLED JEEP FOR A TOW. WHAT I SAW WHEN THIS HAPPENED WAS THE NO SKID LIGHT, THE SERVICE TRANSMISSION, AND SEVERAL LIGHTS ON THE LEFT SIDE OF THE SCREEN. IT SHOWED THE BRAKE WAS ON BUT IT WAS NOT ON. THE ENGINE LIGHT WAS ON AND STAYED ON. I HAVE NOT HEARD ANYTHING FROM THE DEALERSHIP AT THIS TIME. IF I HAD BEEN ON A NORMAL WORK DAY I WOULD HAVE BEEN ON THE EXPRESSWAY. THERE IS NO DOUBT THAT SOMETHING FAR MORE SERIOUS WOULD HAVE HAPPENED TO ME. I AM NOT SURE THAT I CAN DRIVE THIS VEHICLE AGAIN. *TR

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN SHIFTING GEARS, THE VEHICLE JERKED FORWARD WITHOUT WARNING. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE WHEELS OF THE VEHICLE WOBBLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

WHEN ATTEMPTING TO TURN FROM A CENTER LEFT TURN LANE THE VEHICLE FAILED TO UP SHIFT CAUSING A NEAR COLLISION WITH ONCOMING TRAFFIC. ALSO, I WAS ALMOST REAR ENDED WHEN THE VEHICLE FAILED TO UP SHIFT AFTER A RIGHT TURN. *TR

PURCHASED A 2014 CHEROKEE TRAILHAWK WITH 0 MILES ON OCT 25. AT 200 MILES, AND 48 HOURS LATER I TOOK IT ONTO THE BEACH. AS SOON AS IT GOT INTO THE SAND, IT DROPPED TO 2ND GEAR AND RPMS SHOT UP TO JUST OVER 3000. CAR WOULD NOT SHIFT OUT OF SECOND. TEMP WENT UP TO 230. LATER ON ALL COMPUTERS IN CAR STARTED TO FLASH LIKE WHITE NOISE. BROUGHT IT BACK TO THE DEALER AND WAS GIVEN A VARIETY OF EXCUSES. BAD ABS SENSOR, LOOSE FUSE ETC. WENT TO PICK THE CAR UP FROM THE DEALER AFTER HOURS WHEN THEY WERE CLOSED. AS SOON AS I TURNED IT ON, FLASHING WHITE NOISE ON ALL THE SCREENS.I ALSO TOOK IT ON THE BEACH A DAY OR TWO LATER, AND AGAIN CAR WOULDN'T SHIFT OUT OF SECOND GEAR ON THE BEACH. THE CAR NOW BEGAN TO SHIFT VERY ERRATICALLY. IT WOULD UP SHIFT VERY FAST ACCELERATE WHEN MY FOOT WAS NOT ON THE GAS. WHEN COMING TO A STOP IT WOULD DOWN SHIFT SO HARD. WHEN I BROUGHT THE CAR BACK TO THE DEALER, (NOW WITH 700 MILES ON IT) THEY TOLD ME THEY WERE REPLACING THE ENTIRE TRANSMISSION. THEY HAVE HAD THE CAR FOR 3 WEEKS TOTAL. FINALLY PICKED UP THE CAR LAST WEEK.WHEN I GOT INTO THE CAR THE ODOMETER READY 6000 MILES! I DROPPED IT OFF WITH 700.I TOLD HIM FOR THE 3RD TIME THAT I DID NOT WANT IT. I HAVE ALSO BEEN DEALING WITH A JEEP RESOLUTION TEAM FROM CHRYSLER.ITS BEEN A WEEK, THE CAR IS SHIFTING MORE ERRATIC THAN IT HAS SINCE THE NEW TRANSMISSION. THE SUNROOF LEAKS WATER, THE WINDSHIELD IS CONSTANTLY FOGGED AND LOOKS LIKE THERE IS A CLEAR COAT THAT MAY HAVE GOTTEN ON THE CAR THAT MAKES IT IMPOSSIBLE

MY 2014 JEEP CHEROKEE HAS SUBSTANDARD HEADLIGHT ILLUMINATION AS COMPARED TO OTHER VEHICLES IN TERMS OF DISTANCE (PROJECTION) AND OVERALL BRIGHTNESS. IT'S VERY DIFFICULT TO DRIVE THE VEHICLE AFTER DARK IN AREAS WITH LITTLE OR NO STREET LIGHTING. THE HEADLIGHTS ARE ESPECIALLY POOR ON DARK WET ROAD SURFACES THAT OFFER LITTLE OR NO REFLECTION. THE ILLUMINATION AT THE LEFT AND RIGHT FRONT SIDES OF THE VEHICLE MAKE IT DIFFICULT IF NOT IMPOSSIBLE TO SPOT ANIMALS, PEDESTRIANS, OR OTHER OBJECTS AT NORMAL HIGHWAY SPEEDS UNTIL YOU ARE RIGHT UPON THEM. I FEEL THAT THE SUBSTANDARD HEADLIGHT ILLUMINATION IS AN ACCIDENT WAITING TO HAPPEN AND MAY WELL MEASURE BELOW NHTSA STANDARDS IF TESTED. *TR

MY 2014 JEEP CHEROKEE DOES NOT AUTOMATICALLY INCREASE THE AIR TEMPERATURE WHEN THE FRONT WINDSHIELD DEFROSTER HAS BEEN ENGAGED. INSTEAD, THE CLIMATE CONTROL CONTINUES TO DIRECT AIR TO THE WINDSHIELD THAT IS AT THE SAME TEMPERATURE SETTING THAT THE DRIVER HAS SET FOR CABIN TEMPERATURE. RESULT, NO DEFOGGING OR DEFROSTING ACTION. THIS IS POTENTIALLY VERY DANGEROUS WHILE DRIVING IN WEATHER CONDITIONS THAT CASE A SUDDEN OR UNEXPECTED FOGGING OF THE WINDSHIELD, BLOCKING OR OBSCURING THE DRIVER?S VISION. MY CHRYSLER DEALER STATED THIS WAS NORMAL AND THAT THE DRIVER HAS TO MANUALLY INCREASE THE AIR TEMPERATURE CONTROL TO HIGH. THIS WAS NOT PRINTED IN THE OWNERS MANUAL. SUCH ACTION ADDS TO THE DISTRACTION OF THE DRIVER HAVING TO MANIPULATE THE TEMPERATURE CONTROLS IN ADDITION TO THE LOSS OF VISIBILITY DUE TO THE FOGGING CONDITION. AS YOU MIGHT EXPECT, THE DRIVER HAS TO RETURN THE CABIN TEMPERATURE CONTROLS BACK DOWN TO A NORMAL WHEN TURNING OFF THE FRONT WINDSHIELD DEFROSTER. THIS SHOULD BE AN EASY FIX IN THE VEHICLE'S CLIMATE CONTROL SOFTWARE. *TR

I WAS TRAVELING ON THE FREEWAY DURING RUSH HOUR TRAFFIC IN THE LEFT LANE, TRAFFIC WAS STOP AND GO. TRAFFIC SLOWED DOWN, ONCE TRAFFIC STARTED MOVING AGAIN I STEPPED ON THE GAS BUT THE CAR WOULD NOT ACCELERATE, IT WOULD NOT RESPOND AT ALL. I LOOKED AT THE DASH BOARD AND A SERVICE TRANSMISSION MESSAGE APPEARED ON THE SCREEN. I ALSO HAD A (P)! LIGHT ON BUT THE PARKING BRAKE WAS NOT ON. I TRIED TURNING THE CAR OFF AND TURNING IT BACK ON AND THE CAR JERKED VERY STRONGLY BECAUSE I WAS IN TRAFFIC I THOUGHT SOMEONE HAD HIT ME BUT IT WAS MY CAR THAT HAD SHAKEN VERY VIOLENTLY. I PUT IT IN NEUTRAL IT ROLL JUST A BIT AND THEN WOULD NOT MOVE THE CAR WOULD NOT MOVE AT ALL. CHP HAD TO TOW ME OFF THE FREEWAY. AFTER A DAY AT THE DEALER, WE WERE TOLD IT WAS A BAD CONNECTION BETWEEN THE COMPUTER AND THE TRANSMISSION AND THAT THE CAR WAS NOW FIXED. I WAS LUCKY NO ONE HIT ME WHILE I WAS STUCK IN THE MIDDLE OF THE FREEWAY AND THAT MY KIDS WERE NOT IN THE CAR. I DRIVE ON THE FREEWAY ALL THE TIME, THE CAR IS LESS THAN A YEAR OLD AND I AM VERY AFRAID TO DRIVE THIS CAR. AFTER READING OTHER SIMILAR CASES I FEEL THIS IS A MAJOR SAFETY ISSUE WITH THIS TYPE OF CAR AND THAT SOMEONE (NTSB) SHOULD REVIEW TRANSMISSION ISSUES WITH THESE CARS FURTHER. *TR

JUST RECEIVED MY THIRD SAFETY RECALL TODAY...P67. P14, BRAKE BOOSTER AND P36, SUN VISOR WIRING ARE YET TO BE FIXED. P14 DATES BACK TO THIS FALL 2014. I'VE BEEN ON A WAITING LIST SINCE THAT TIME. THE DEALERSHIP, PATRIOT CHRYSLER DODGE IN MOUNTAIN LAKE PARK, MD SAYS THEY CANNOT GET THE PARTS TO FIX THE RECALLS. IS THIS RIDICULOUS? PLEASE ADVISE. *TR

WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH THE ELECTRONIC TRANSMISSION DISENGAGED AND THE VEHICLE STARTED DECELERATING TO A STOP.. LUCKILY THE TRAFFIC WAS LIGHT AND I WAS ABLE TO PULL OFF TO THE SHOULDER BEFORE COMING TO A STOP. THE VEHICLE DID NOT ROLL , IT STARTED SLOWING AS IF BRAKING., I WAS LUCKY TO NOT BE REAR ENDED, THERE WAS NO FOR WARNING AND PROBABLY NO BRAKE LIGHTS. I FEEL THE VEHICLE IS UNSAFE TO DRIVE AND WANT TO KNOW WHY IT JUST SHUT DOWN AT 70 MILES PER HOUR, IT MAY HAVE RESULTED IN A SERIOUS ACCIDENT IF THE TRAFFIC HADN'T BEEN SO LIGHT. ARTICLES ON THE INTERNET INDICATE THE LAUNCH OF THE VEHICLE WAS DELAYED BY TRANSMISSION FAULTS. I BELIEVE IT WAS PUT INTO PRODUCTION FAULTY. PLEASE INVESTIGATE. *TR

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, AN ABNORMAL NOISE EMITTED FROM THE ENGINE. THE VEHICLE DECELERATED INDEPENDENTLY, STALLED, AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PARTS WERE NOT AVAILABLE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE VALVE BODY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,700. UPDATED 01/21/15*CN

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE DEALER WAS CONTACTED AND WAS UNABLE TO SPECIFY WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT MADE THE MANUFACTURER AWARE. THE VEHICLE HAD NOT EXHIBITED THE FAILURE.

THIS IS THE 3RD TIME IT HAPPENED. MY PREVIOUS ODI # 16038484. WHILE DRIVING OUT OF THE PARKING LOT THE CAR JUST STOPPED AND THE CAR SCREEN HAS A MESSAGE TO SHIFT THE GEAR. I DID THAT AND THE CAR SHAKES/JITTER. THE PARKING ATTENDANT HELPED ME TO PUSH THE CAR ON THE SIDE.