2014 Jeep Cherokee complaints

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE WHILE DRIVING AT 25 MPH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AN ABNORMAL ODOR WAS PRESENT IN THE VEHICLE CONSTANTLY. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO ENGAGE THE WINDSHIELD WIPER, IT CAUSED AN ELECTRIC SHOCK. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE ODOR THAT WAS PRESENT WAS CAUSING HEALTH ISSUES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,900.

WHILE DRIVING ON A MAJOR HIGHWAY ALL OF THE DASH WARNING LIGHTS STARTED GOING OFF AND THE DISPLAY SAID, "SERVICE TRANMISSION" THE CAR BEGAN TO DECELERATE ON THE HIGHWAY IN TRAFFIC AND WOULD NOT PICK UP SPEED. I IMMEDIATELY PULLED OVER AND PUT THE CAR IN PARK. WHEN I WOULD SWITCH IT BACK TO DRIVE THE CAR WOULD JERK VERY ROUGHLY. I IMMEDIATELY CALLED THE DEALER AND THEY SAID TO BRING IT IN. I HAD TO DRIVE WITH IT STUCK IN ONE SPEED TO THE DEALERSHIP. I FEEL THIS IS A HUGE SAFETY CONCERN SINE I WAS ON A MAJOR HIGHWAY.

THE TRANSMISSION REPEATEDLY AND UNEXPECTEDLY GOES INTO WHAT FEELS LIKE NEUTRAL, THEN SLAMS BACK INTO WHATEVER GEAR IT FEELS LIKE. SOMETIMES A HIGHER GEAR, SOMETIMES A LOWER GEAR. AS WE LIVE IN UPSTATE NY TRAVEL ON SNOW OR ICE COVERED ROADS CAN BE FREQUENT. WHEN IT HAS DECIDED TO SUDDENLY DOWNSHIFT ITSELF WE HAVE BEEN SENT SLIDING TWICE INTO THE ONCOMING LANE WITH NO WARNING, THANKFULLY NO TRAFFIC WAS COMING TOWARDS US AT THE TIME. THIS PROBLEM STARTED SOON AFTER THE PURCHASE. THE DEALER HAS SINCE DONE 3 "TRANSMISSION ECM UPGRADES" BUT NO CHANGE. IT IS NOW SCHEDULED FOR THE 4TH TIME. I HAVE LOST FAITH IN THE VEHICLE AS WHEN I GO ONLINE I FIND MANY OTHERS WITH THE PROBLEM. OBVIOSLY WE OWNERS NEED YOUR HELP BEFORE WE GET KILLED IN THESE VEHICLES.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER AN UNKNOWN MANUFACTURERS RECALL, THE ACCELERATED PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE VEHICLE LOST POWER HOWEVER, THE RADIO REMAINED ACTIVATED. THE VEHICLE WAS POWERED OFF AND RESTARTED TWICE AND THE VEHICLE WAS ABLE TO FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT PROVIDED.

MY 2014 JEEP CHEROKEES ENGINE WILL COMPLETELY TURN OFF WHEN TRYING TO SHIFT FROM FIRST TO SECOND GEAR. THIS IS ALARMING BECAUSE I'M ALMOST ALWAYS DRIVING WITH A ONE YEAR OLD IN THE BACKSEAT AND WHEN AT A STOP LIGHT OR STOP SIGN THE CAR WILL JUST NOT ACCELERATE WHEN THE GAS IS PRESSED AND THEN UNEXPECTEDLY JUST STAY IDLE. BECAUSE I AM ALREADY AT A STOPPED POSITION I HAVE NO TRACTION TO MOVE THE CAR TO THE SIDE OF THE ROAD AND THE CAR IS LEFT STRANDED WHERE I STOPPED. I HAVE ALSO EXPERIENCED A NOTICEABLE JERKING MOTION WHEN TRAVELING AT HIGH SPEEDS AND ITS SHIFTING AT HIGHER GEARS.

PREVIOUS OWNER OF '99 JEEP GRAND CHEROKEE FOR 13 YEARS. TRADED IT ON THE 2014 JEEP CHEROKEE SPORT 3 MONTHS AGO. DURING FIRST MONTH WHILE DRIVING UP A MOUNTAIN, VEHICLE STARTED LOSING POWER AND ALL OF THE WARNING LIGHTS AND CHIMES CAME ON AT THE SAME TIME ALONG WITH WIPERS. WIPERS WERE IN THE OFF POSITION, SO COULD NOT TURN WIPERS OFF. HAD TO DRIVE THIS WAY UNTIL I COULD REACH AUTO PARTS STORE TO GET THE FAULT CODES READ. NOTHING SHOWED UP. STARTED BACK UP, WARNING LIGHTS GONE. ALSO, CONSTANT ROUGH SHIFTING IN 1ST, 2ND TO 3RD GEARS. OFTEN FEELS LIKE CAR IS IN NEUTRAL- NOT IN ANY GEAR FOR A FEW SECONDS WHILE DRIVING. AT ONE POINT, TRANSMISSION WAS SLAMMING INTO GEAR AROUND 27MPH. MAJOR HESITATION WHEN PULLING OUT FROM STOP. CONCERNS ME THAT CAR IS NOT GOING TO MOVE AND THAT I MIGHT GET HIT BY ANOTHER CAR. HAVE TO BE VERY ALERT WHEN DRIVING THIS CAR AND HAVE TO BE CONSTANTLY AWARE OF WHAT THE TRANSMISSION IS DOING. TRANSMISSION SEEMS TO BE THINKING ABOUT SHIFTING AND NOT DOING ANYTHING FOR A FEW SECONDS WHILE DRIVING. AT AROUND 26 MPH, IF YOU TAKE YOUR FOOT OFF THE GAS, THE VEHICLE ACTUALLY SPEEDS UP. NOT SAFE! CALLED SALES MANAGER AT DEALERSHIP AND WAS TOLD THAT THIS IS THE WAY THIS COMPUTERIZED TRANSMISSION IS SUPPOSED TO ACT AND NOTHING THAT COULD BE DONE BUT I CAN MAKE AN APPOINTMENT IF I WANTED. THE SERVICE TECH REPEATED ALMOST WORD FOR WORD WHAT I WAS TOLD BY SALES MANAGER. TECH COULD NOT FIND ANYTHING WRONG DURING TEST DRIVE. SUGGESTED I ALLOW A SALES PERSON TO DRIVE IT H

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

ON THREE SEPARATE DATES OVER THE LAST YEAR WHILE DRIVING ON THE HIGHWAY MY CHEROKEE HAS LOST TRANSMISSION DRIVE POWER TO THE WHEELS ALTHOUGH THE ENGINE REMAINS RUNNING. THIS HAS CREATED VERY DANGEROUS SITUATIONS INVOLVING TRUCKS AND OTHER TRAFFIC BEHIND ME WHEN I HAVE LOST POWER AND NEED TO MAKE MY WAY TO THE BREAKDOWN LANE. THE FIRST TWO OCCURRENCES HAPPENED ABOUT A YEAR AGO AND JEEP REPLACED THE TRANSMISSION CONTROL MODULE AFTER MUCH WRANGLING WITH THEM. THE THIRD INCIDENT HAPPENED YESTERDAY AND I AM TRYING TO GET JEEP TO PROMPTLY ADDRESS THIS ISSUE BUT JEEP SERVICE IS POOR. THIS IS A RECURRING PROBLEM WITH THIS TRANSMISSION THAT PRODUCES AN EXTREMELY DANGEROUS SITUATION FOR THE DRIVER AND THOSE AROUND THEM.

I TOOK MY JEEP IN TO AUTONATION JEEP IN LITTLETON COLORADO WHERE I BOUGHT IT; AFTER ABOUT A YEAR OF FIGHTING WITH THE SERVICE MANAGER "JUSTINE", AND SERVICE ADVISOR KEITH!! 5 SAFETY RECALLS, AND NOW IN JANUARY OF 2016 I THOUGHT FINALLY THEY COMPLETED IT!! ALSO REPLACED THE PCV UNIT IN THE TRANSFER CASE! LEAKING; SO NOW I TRIED USING THE SNOW MODE AFTER I HAD THE JEEP BACK AND IT DOES NOT ENGAGE! I CAN FEEL THAT IT DOESN'T! I GOT STUCK IN THE SNOW ON THE FREEWAY, AND WAS IN THE MIDDLE OF THE STREET I HAD TO DIG OUT, AND SLIDING AROUND! I HAVE CALLED THE SERVICE ADVISOR KEITH, SERVICE MANAGER DAVE AND THE GENERAL MANAGER STEVE! AND THEY ARE IGNORING ME AND NOT CALLING ME BACK! I KNOW HOW MY JEEP OPERATES IN THE SNOW MODE AND IT IS A AWD IT MADE IT IN THE SNOW GOOD BEFORE THEY REPLACED THE PCV UNIT. THEY APPARENTLY DON'T CARE ABOUT THE SAFETY OF CUSTOMERS OR OTHER PEOPLE ON THE HIGHWAYS, BECAUSE SOMEONE COULD OF PLOWED INTO ME, BECAUSE THE PART THEY REPLACED IS EVIDENTLY DEFECTIVE. AND I ALSO CALLED CHRYSLERS CORPORATE HOTLINE AND NOTHING HAS BEEN RESOLVED! THIS IS A DANGEROUS JEEP AND SHOULD BE REPAIRED,

I HAVE A FULL SUN ROOF ON MY 2014 CHEROKEE AND IT MAKES EXCESSIVE NOISE. IT SOUNDS LIKE ONE DAY IT IS GOING TO LEAK AFTER ALL THE EXCESSIVE POSSIBLE MOVEMENT WHAT MIGHT BE GOING ON ABOVE. JUST WAS WONDERING WHAT YOU INTEND TO DO WITH THAT. I HAVE BROUGHT UP TO CHRIS HOLMES AT THE DEALERSHIP IN FOND DU LAC, WI; BUT BASICALLY HE STATES TO LIVE WITH IT. VERY ANNOYING FOR ME AND MY PASSENGERS. SO WHAT'S THE SOLUTION? PLUS LAST YEAR WAS THE SAME.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 11,600. UPDATED 04/08/16*LJ

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE STALLS SOMETIMES AROUND 20MPH. STALLS WHEN FOOT IS LEFT OFF THE GAS.

AT 15,000 MILES MY JEEP STARTED TO SHIFT HARD, AND GET STUCK IN LOW GEARS WHEN TRYING TO ACCELERATE. THE CHECK ENGINE LIGHT CAME ON. I TOOK IT IN FOR REPAIRS, AFTER A WEEK IN THE SHOP, I TRIED TO DRIVE IT HOME, DIDN'T EVEN GET IT HOME BEFORE CHECK ENGINE LIGHT WAS BACK ON AND IT WAS BACK IN THE SHOP NOW NEEDING A NEW TRANSMISSION.

3 MONTHS AFTER ORDERING MY JEEP THE TRANSMISSION STARTED SHIFTING REALLY HARD AND MAKING NOISES, THEN STARTED TO LEAK FLUID. TOOK IT IN TO THE SHOP WHERE THEY COULDN'T MOVE IT FROM THE SHOW FLOOR. THE TRANSMISSION WAS BAD. TOOK THEM 30 + DAYS TO GET MY CAR BACK TO ME. DIDN'T INSTALL THE TRANSMISSION CORRECTLY AND THEY BROKE THE GUARD, AS WELL AS THE PASSENGER DOOR HANDLE FELL OFF. AFTER MULTIPLE RETURN TRIPS TO CORRECT THE HARD SHIFTING THIS CAR WAS DEEMED A LEMON.

I WAS STOPPED AT A RED LIGHT NEAR A SHOPPING CENTER AND I WENT TO TURN RIGHT AND MY JEEP WOULD NOT GO SO I PRESSED A LITTLE BIT FURTHER ON THE GAS PEDAL AND IT TOOK OFF ALMOST LIKE A LUNGE WITH JERKY MOVEMENT. THIS SAME THING HAPPENED WHEN I WAS STOPPED AT A RED LIGHT FROM THE SHOPPING CENTER ENTERING A BUSY CITY 4 LANE STREET GOING STRAIGHT THROUGH THE INTERSECTION AND WHEN THE LIGHT TURNED GREEN MY JEEP WOULDN'T GO AT FIRST THEN I PRESSED A BIT FURTHER ON THE GAS PEDAL AND IT LUNGED FORWARD. GOOD THING THERE WAS NOT A CAR IN FRONT OF ME! THIS HAS HAPPENED PLENTY OF TIMES AND WE HAVE ONLY HAD THIS VEHICLE FOR ABOUT 2.5 MONTHS. IT IS NOW GETTING SCARY FOR ME TO DRIVE KNOWING THAT IF IT LUNGES WHEN IT SHOULDN'T I COULD BE IN AN ACCIDENT. SO THIS IS WHY I AM FILING A COMPLAINT.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LACK OF ACCELERATION WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. PARTS DISTRIBUTION DISCONNECT.

TRANSMISSION SHIFTS ERRATICALLY. WHEN STOPPING AND STARTING AT A STOP SIGN, TRANSMISSION MAY NOT ENGAGE, THEN ENGAGES WITH A HARD BANG INTO GEAR. OTHER TIMES WHEN SLOWING DOWN AND THEN TRYING TO ACCELERATE, TRANSMISSION MAY NOT ENGAGE QUICKLY ENOUGH. TRANSMISSION IS DANGEROUS AS ONE DOES NOT KNOW IF THE TRANSMISSION WILL ENGAGE WHEN NEEDED, ESPECIALLY WHEN NEEDED TO GET OUT OF THE WAY OF OTHER VEHICLES. CAR HAS BEEN INTO JEEP DEALERSHIP 4 TIMES, OPENED A CASE WITH JEEP, TOLD THIS IS NORMAL OPERATION FOR THE TRANSMISSION. THE TRANSMISSION IS GETTING WORSE AND DANGEROUS AS YOU DO NOT KNOW HOW IT WILL REACT.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V3930000 (STRUCTURE:BODY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE CAR HAS HAD ROUGH SHIFTING BETWEEN GEARS 1-2 AND 2-3 SINCE I PICKED IT UP. I HAD A RECALL PERFORMED THAT STATED "THE TRANSMISSION CONTROL MODULE (TCM) AND POWERTRAIN CONTROL MODULE (PCM) SOFTWARE IN YOUR VEHICLE REQUIRES AN UPDATE THAT WILL HELP PREVENT POTENTIAL DURABILITY ISSUES WITH THE TRANSMISSION." THIS RECALL TOOK AWAY THE ABILITY FOR THE VEHICLE TO DOWNSHIFT TO 2ND GEAR ON ITS OWN TO REDUCE WEAR ON A FAULTY PART IN THE TRANSMISSION. NOW WHEN I NEED TO ACCELERATE AFTER BRAKING INTO THE 2ND GEAR SPEED RANGE MY CAR HAS TO TAKE TIME TO DECIDE HOW IT WANTS TO SHIFT AND IT IS ENTIRELY UNPREDICTABLE. SOMETIMES IT THROWS INTO 1ST AND SPINS THE TIRES AND OTHER TIMES I GET A DEAD PEDAL WITH A DELAY BEFORE I GET ANY ACCELERATION. THIS PUTS ME IN DANGEROUS SITUATIONS WHEN I'M TRYING TO MERGE INTO TRAFFIC AND JEEP HAS REFUSED TO OFFER A REAL FIX TO THE ISSUE. THE RESPONSE FROM CORPORATE TO MY DEALERSHIP IS THAT IT IS "OPERATING AS DESIGNED." THIS IS A DANGEROUS WORKAROUND BY A COMPANY THAT REFUSES TO OFFER A TRUE FIX TO THE PROBLEM AND I HAVE NO WHERE ELSE TO TURN FOR HELP OTHER THAN THE NHTSA.

TRANSMISSION FAILURE WHILE DRIVING. CAR FAILED TO ACCELERATE WHILE ON A CITY STREET, TRANSMISSION AND PARKING LIGHT CAME ON. WHEN CAR WAS ABLE TO BE RE-STARTED, LOUD "CLUNK" SOUND OCCURRED WHEN GEARS SHIFTED. CAR HAD TO BE TOWED TO DEALERSHIP. FEAR FOR SAFETY OF ME AND MY TWO CHILDREN TO DRIVE CAR AND HAVE TRANSMISSION FAIL AND CAR STALL WHILE ON THE ROAD. AFTER RESEARCHING AND READING SIMILAR INCIDENTS THAT HAVE OCCURRED TO COUNTLESS OTHERS OVER A TWO YEAR PERIOD, IT IS APPALLING THAT NOTHING HAS BEEN DONE TO WARN CUSTOMERS OF THE DEADLY DANGERS OF THIS CAR OR THAT A RECALL OR BUYOUT HAS NOT HAPPENED. MANY OF US ARE NOW STUCK WITH THESE DANGEROUS VEHICLES WITH NO RECOURSE AS OF YET.

2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO NO REPLACEMENT PARTS AVAILABLE TO COMPLETE RECALL NOTICES 15V-461,15V-509 AND 15V-393. *SMD

DRIVE ABOUT 37689 MILES. INSERTED KEY TO RUN, NOTHING HAPPENED, TURNED IT OFF, TURNED IT BACK TO RUN, IT POWER UP BUT ENGINE LIGHT POP OUT, TRANSMISSION FAILURE, TCM INTERNAL FAILURE CODE P1634. TURNED IT OFF, WAITED FOR HALF HOUR, TURNED IT ON, POWER RUN NORMAL WITH A LOT OF NOISE, ENGINE LIGHT STILL ON. SHIFT IT TO DRIVE AND IT GOES BACKWARD, THEN SHIFT IT TO PARK, CRANKING NOISE UNDER THE CAR. MESSAGED TRANSMISSION SERVICE, PARK BRAKE SERVICE AND ESC DISABLED/OFF. TURNED IT OFF AGAIN. WAITED FOR FEW MINUTES TURNED IT ON, ENGINE LIGHT STILL ON, SHIFT IT DRIVE, PUSH THE PEDAL (GAS) DOESN'T GO, ABOUT 3 SECONDS LATER IT DRIVE NORMALLY. EVERY TIME SHIFT TO DRIVE HAVE TO WAIT FEW SEC TO GO.

VEHICLE SEEMS TO HAVE TRANSMISSION PROBLEMS. IT HAS BEEN AT THE DEALERSHIP SEVERAL TIMES NOW DUE TO SHIFTING PROBLEMS AND LOOSING POWER WHILE ON THE FREEWAY. THE RPM'S SEEM TO GO VERY HIGH AND THEN DROP TO 0 WITH NO WARNING. VEHICLE STALLS OUT AND THUS FAR FCA HAS HAD NO RESOLUTION. THIS IS A SERIOUS SAFETY ISSUE AS IT CAN OCCUR WHILE YOUR ACCELERATING TO ENTER THE FREEWAY OR WHILE PASSING ANOTHER VEHICLE. ALSO A DANGER OF LOOSING POWER AT AN INCONVENIENT MOMENT AND POTENTIALLY CAUSING A CRASH FROM THE REAR. PROBLEM HAS BEEN ONGOING SINCE DECEMBER OF 2015 WITH NO SOLUTION AS OF THE END OF JANUARY 2016.

TL* THE CONTACT OWNED A 2014 JEEP CHEROKEE. WHILE DRIVING THE VEHICLE AT AN UNKNOWN SPEED, THE VEHICLE VEERED TO THE LEFT WHEN THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT. AS A RESULT, THE VEHICLE CRASHED INTO A FIELD AND CAUGHT FIRE. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK AND RIGHT LEG THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 27,000.

I TOOK MY JEEP INTO THE DEALER TO HAVE THE TRANSMISSION LOOKED AT AFTER THE LATEST SOFTWARE UPDATE. IT HAS WORSENED IN ITS POOR PERFORMANCE. IT HAS HUGE DELAYS SHIFTING AND LUNGES. IT ALSO DISENGAGES MOMENTARILY WHEN BRAKING. THE FUEL PERFORMANCE HAS GONE DOWN ABOUT 3 MPG SINCE THE UPDATE FROM 26MPG TO 22.5MPG. THERE IS A SERIOUS SHAKE IN THE SYSTEM AT ANY SPEED ABOVE 60MPH. IT VIBRATES WHEN THERE IS PRESSURE TO THE WHEELS. COSTING DOWNHILL IT SEEMS FINE. I REPLACED THE TIRES AND HAVE HAD THEM BALANCED AND ROTATED TWICE THINKING THAT WAS THE PROBLEM. THE DEALER SAID THEY WERE NOT ABLE TO IDENTIFY THE PROBLEM AND DID NOT DO ANY REPAIR OR CORRECTION. IT IS NOT RIGHT AND I AM NOT SURE WHAT TO DO WITH IT. HATE TO TRADE OR SELL IT AT THIS POINT BECAUSE I KNOW I WILL TAKE A HUGE LOSS ON IT.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 04/13/16*LJ *CN

WE LOVE JEEPS...THIS IS OUR 10TH. BUT THE ONLY ONE WE HAVE HAD PROBLEMS WITH. ROUGH SHIFTING INTO 2 AND 3RD. AFTER 4 OR 5 DEALER VISITS THEY BASICALLY SAID; "LIVE WITH IT." JEEP CUSTOMER HELP COULDN'T HELP. ENGINE STOPPED THREE TIMES AT ABOUT 40 MPH, VERY DANGEROUS ALMOST LEMONED THE CAR OVER THIS SAFETY PROBLEM AND MY WIFE ALMOST DIVORCED ME ON THIS ONE...BUT JEEP CAME THOUGH AND GOT A FIX ON THIS. NOW THE JEEP IS UPSHIFTING AND ACCELERATING DRIVING DOWN HILL INTO CURVES AT ABOUT 50MPH. JEEP GUYS CAN'T DUPLICATE THIS AND BASICALLY SAID TO "LIVE WITH IT." TROUBLE IS, HOW CAN YOU LIVE WITH A CAR THAT MIGHT KILL YOU?

WHILE DRIVING ON A BUSY HIGHWAY AT AROUND 40 MPH, MY 2014 JEEP CHEROKEE SUDDENLY STOPPED ACCELERATING. A MESSAGE DISPLAYED ON THE DASHBOARD SAYING "TRANSMISSION NEEDS SERVICE" WITH THE CHECK ENGINE LIGHT, PARKING BRAKE LIGHT AND THE TRACTION CONTROL LIGHT ALL COMING ON AT THE SAME TIME. WE WERE ABLE TO COAST OFF THE HIGHWAY AND INTO A GAS STATION PARKING LOT. I AM VERY SURPRISED WE DID NOT GET HIT FROM BEHIND! WE HAVE HAD PRIOR ISSUES WITH THE TRANSMISSION SUCH AS HARD SHIFTING AND SUDDEN ACCELERATION WITH INCREASINGLY HIGH RPMS WHILE THE CAR WAS COMING TO A STOP. WE TOOK THE CAR IN TO HAVE THE TRANSMISSION SERVICED BUT THE DEALERSHIP SERVICE DEPARTMENT COULD NOT RECREATED THE ISSUE AND SAID THERE WERE NO PROBLEMS, THE BEST THEY COULD DO WAS TO REPROGRAM THE TRANSMISSION. NEEDLESS TO SAY THE REPROGRAM DID NOT FIX THE PROBLEM. AFTER LOOKING FURTHER INTO THIS ISSUE, I HAVE FOUND SEVERAL COMPLAINTS FROM OTHER OWNERS WITH THE SAME EXACT ISSUE.

SHIFTING CLUNKS/JERKS WHEN GOING INTO SECOND GEAR, INTERMITTENTLY.

AT HIGH ALTITUDE CRUISE CONTROL ACCELERATED WHEN THE CAR STARTED TO GO DOWN HILL AND CRUISE CONTROL WOULDN'T DISENGAGE WHEN HIT THE BREAK OR TURN OFF CRUISE. HAD TO REK SEVERE TIMES BEFORE IT DISENGAGED. HAS HAPPENED MORE THAN ONCE ONLY AT HIGH (ABOVE 3000 FT) ALTITUDE

WHILE DRIVING THE VEHICLE, THE VEHICLE ALL OF A SUDDEN SHUT OFF. THE "SERVICE TRANSMISSION" LIGHT CAME ON. AFTER SENDING THE TRUCK TO THE DEALERSHIP, TWO DAYS LATER I EXPERIENCED THE SAME ISSUE. THE TRUCK SHUT OFF WHEN I WAS TURNING INTO THE INTERSECTION WHILE TAKING MY KIDS TO SCHOOL. SAME MESSAGE APPEARED ON THE DASH. I'VE READ ONLINE THAT MANY JEEP CHEROKEE OWNERS ARE EXPERIENCING THE SAME ISSUE. MY VEHICLE WAS PURCHASED BRAND NEW IN 2014, 37,688 MILES. THE VEHICLE IS STILL IN THE SHOP, BUT I AM HONESTLY AFRAID TO DRIVE IT AGAIN BECAUSE IT IS VERY DANGEROUS TO DRIVE A VEHICLE AND TO HAVE IT JUST SHUT OFF ALL OF A SUDDEN DUE TO A FAULTY TRANSMISSION BY THE MANUFACTURER.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE MECHANIC WAS UNABLE TO LOCATE OR DUPLICATE THE FAILURE. THE VEHICLE WAS CURRENTLY BEING REPAIRED FOR THE REAR END DAMAGE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 03/09/16*LJ *CN

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V509000(VISIBILITY) WAS RECEIVED IN OCTOBER OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I STARTED MY CAR WITH PUSH BUTTON IGNITION AND IT IMMEDIATELY ACCELERATED TO 4000 RPM AND STAYED AT THAT SPEED FOR OVER 20 MINUTES. DURING THAT TIME, I WAS UNABLE TO TURN THE CAR OFF AND COULD NOT SHIFT THE CAR. WHEN THE ENGINE FINALLY RETURNED TO A NORMAL IDLE SPEED, I COULD SHIFT THE CAR BUT COULD NOT ACCELERATE THE ENGINE. I WOULD PRESS THE GAS PEDAL AND NOTHING HAPPENED...THE ENGINE REMAINED RUNNING AT IDLE. I CALLED TO HAVE IT TOWED TO THE DEALER AND AFTER IT SAT FOR AN HOUR OR SO , IT WAS ABLE TO BE DRIVEN ON TO THE FLATBED TRUCK. THE CHECK ENGINE LIGHT WAS ON. AFTER 5 DAYS, THE SERVICE MANAGER CALLED AND SAID THAT THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. THE CHECK ENGINE LIGHT WAS NOT ON AND THERE WERE NO CODES INDICATING A PROBLEM. THEY DID NOTHING TO FIND OR ADDRESS THIS PROBLEM AND I'M CONCERNED THAT IT COULD HAPPEN AGAIN WHILE I'M DRIVING THE CAR. I AM ALSO CONCERNED THAT THE ENGINE COULD HAVE BEEN DAMAGED BY RUNNING CONTINUALLY AT 4OOO RPM FOR OVER 20 MINUTES.. I WOULD ASSUME THAT THIS EVENT WAS CAUSED BY A SOFTWARE PROBLEM, SO I AM CONFIDENT THAT IT WILL REOCCUR. FRNKLY, I AM AFRAID TO DRIVE THIS CAR.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT STOPPED AT A TRAFFIC LIGHT. WHEN SHE ATTEMPTED TO MAKE A RIGHT TURN, THE VEHICLE STOPPED AND A "PUT GEAR IN PARK" MESSAGE APPEARED. THE VEHICLE WAS TURNED OFF AND WAS ABLE TO BE RESTARTED AFTER A FEW MINUTES. THE VEHICLE JERKED, BUT THE CONTACT WAS ABLE TO DRIVE HOME. THE FAILURE RECURRED THE NEXT DAY WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO A LOCAL DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY). THE FAILURE MILEAGE WAS 26,000.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY) HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY VEHICLE HAS HAD CONTINUOUS ISSUES OF JERKING/MISSING GEARS WHEN IT SHIFTS, WHEN I TOOK TO BE CHECKED I WAS TOLD IT WAS A KNOWN PROBLEM WITH THIS VEHICLE AND THERE WAS NOTHING THAT COULD BE DONE UNTIL THE ENGINE BLOWS UP. I WAS NOT NOTIFIED OF ANY SORT OF ISSUES WHEN I BOUGHT THE VEHICLE NEW. I HAVE ALSO NOW HAD CONTINUOUS PROBLEMS WITH MY VEHICLE NOT STARTING FROM BEING STATIONARY, MULTIPLE TIMES IT HAS NOT STARTED AFTER BEING OFF FOR A PERIOD OF TIME, IE 24 HOURS, BUT ALSO NUMEROUS TIMES MY VEHICLE HAS SHUT OFF WHILE IN MOTION, I WAS DRIVING DOWN THE ROAD AND MY VEHICLE JUST SHUT OFF COMPLETELY, NO LIGHTS, NO GAS, NO RADIO ETC. I WAS LUCKILY ON THE SIDE OF A NON-BUSY ROAD AT THAT TIME ABOUT TO TURN ONTO A MAIN ROAD. I HAD BOTH MY CHILDREN IN THE VEHICLE WITH ME. I WAS UNABLE TO START MY VEHICLE FROM THIS NOW STATIONARY POSITION FOR APPROX. 15 MINUTES I SAT IDLE IN THE ROAD WITH MY CHILDREN IN THE CAR. ANOTHER TIME MY VEHICLE SHUT OFF WHILE I WAS DRIVING IN A BUSY INTERSECTION MY CAR SHUT OFF AS I WAS TURNING AND I WAS ALMOST T-BONED MY VEHICLE STARTED UP AFTER TRYING A FEW TIMES AND I WAS ABLE TO GET OUT OF THE ROAD WAY. ONCE I WAS PARKED IN A PARKING LOT TO COLLECT MYSELF, MY VEHICLE WOULD NOT START AGAIN. IT TOOK APPROX. 4 TIMES TRYING TO START IT AGAIN. I HAVE CONTACTED THE DEALERSHIP AGAIN AND WILL BE TAKING IT BACK, TO BE CHECKED. WHEN I TOOK IT TO THEM THE FIRST TIME FOR IT TO BE CHECKED AS TO WHY IT SHUT OFF AND THEY COULD ONLY COME UP WITH THAT IT WAS LOW ON OIL,

FIRST - VEHICLE WOULD SHIFT INTO PARK AND I COULD NOT TURN IT OFF. WHEN SHIFTING INTO REVERSE, THE CAR WOULD NOT MOVE. I HAD TO HAVE IT TOWED INTO THE DEALER. SECOND - WHILE DRIVING ON THE EXPRESSWAY, THE VEHICLE GAVE 5-6 BEEPS AND INFORMATION PANEL SAID, "RESTART VEHICLE AND SERVICE TRANSMISSION." THE CAR STOPPED MOVING FORWARD WHEN PRESSING THE GAS. SHIFTING INTO PARK (TO RESTART THE VEHICLE) THE CAR VIBRATED AND JUMPED. RESTARTED THE VEHICLE, THE TRANSMISSION LIGHT WAS ON, MESSAGE SAYS SERVICE TRANSMISSION, TRACTION CONTROL LIGHT ON, AND THE D(RIVE) LIGHT WAS BLINKING. THIRD - ALL OF THE ABOVE AGAIN, EXCEPT EVERYONE ON THE EXPRESSWAY WAS MOVING AT 65-70 MILES PER HOUR, AND MY CAR STOPPED IN THE THIRD LANE. THIS SEEMS TO HAPPEN WHEN THE VEHICLE IS MOVING AND IT IS GETTING VERY DANGEROUS FOR ME AND OTHER DRIVERS.

DRIVING ON HIGHWAY CAR LOSES POWER TRANSMISSION FAILURE WARNING COMES ON CAR STALLS THIS HAS SINCE HAPPENED TWO MORE TIMES THAT IT ACTUALLY FAILED BUT CONTINUED DURING COURSE OF YEAR TO HAVE TRANSMISSION AND LOSS OF ACCELERATION WHILE DRIVING ON HIGHWAY

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY) AND WAS UNABLE TO RECEIVE THE PART FROM THE DEALER FOR AN EXTENDED PERIOD OF TIME. THE DEALER WAS UNABLE TO DETERMINE WHEN THEY WOULD BE ABLE TO SCHEDULE THE RECALL REPAIR APPOINTMENT. THE MANUFACTURER WAS CONTACTED AND THEY WERE UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PART TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE WINDSHIELD WIPER ACTIVATED INDEPENDENTLY PRIOR TO STARTING THE VEHICLE. AS A RESULT, THE LIGHTS ON THE INSTRUMENT PANEL WOULD START FLASHING AND THE VEHICLE WOULD FAIL TO FUNCTION. IN ADDITION, THE CABLE DETACHED FROM THE BATTERY SHUTTING THE VEHICLE OFF. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000. PART DISTRIBUTION DISCONNECT. UPDATED 03/10/16*LJ *CN

CAR HAS LOST POWER WHILE DRIVING 3X. CAR WAS IN MOTION/TRAFFIC TRAVELLING AT 65MPH, 45MPH, 65 MPH.DEALER/MANUFACTURER ARE NOT ABLE TO IDENTIFY PROBLEM. SERVICE ADVISOR AT STEVEN'S CREEK CHRYSLER, DODGE,JEEP STATED THAT JEEP NEEDS TO BUY THE CAR BACK BUT MANUFACTURER IS UNABLE TO HELP OUT. CAR TOWED TWICE TO DEALER.

COMPOSITE MATERIAL THAT MAKES UP THESE WINDSHIELD WIPER SPRAYER NOZZELS MUST BE DEFECTIVE, AS THEY BUSTED DURING FREEZING WEATHER. WHILE MAKING A THANKSGIVING TRIP TO THE MOUNTAINS MY JEEP WAS SUBJECT TO FREEZING WEATHER DURING THE NIGHT. I ALLWAYS KEEP APPROVED WINDOW WHIPER SOLUTION (NOT WATER) IN THE WIPER RESERVOIR. HOWEVER, THESE NOZZELS WERE NOT ABLE TO STAND UP TO THE FREEZING CONDITIONS AND THEREFORE BUSTED. THE DEALER CLAIMS THAT IT IS MY FAULT THAT SOMEONE (DON'T KNOW WHO) PUT WATER IN MY WIPER RESERVOIR AND THEREFORE IT IS MY FAULT! THE DEALER SAYS THAT HE WILL FIX THE PROBLE FOR ABOUT $200.00, PARTS AND LABOR. WELL GREAT!,...(NOT!) SO,...WHAT HAPPENS THE NEXT TIME I GO TO THE MOUNTAINS??? I BELIEVE THAT THE COMPOSITE MATERIAL (PLASTIC) IS DEFECTIVE FOR THIS VEHICLE AND WOULD LIKE CHRYSLER JEEP TO REPLACE FOR FREE.

WE WERE COMING OFF THE HIGHWAY AND THE JEEP WENT OVER SOMETHING SLICK AND WE HAD A VERY SLIGHT SLIDE WHICH CAUSED AN ENGINE LIGHT TO STAY ON AND THE TRANSMISSION TO FREEZE UP. ENGINE STAYED RUNNING BUT TRANSMISSION WOULD NOT ENGAGE INTO DRIVE. AFTER WE SHUT DOWN THE ENGINE AND WAITED A MINUTE WE DECIDED TO RESTART AND WE WERE ABLE TO DRIVE BUT THE ENGINE LIGHT STAYED ON. AAA CALIFORNIA GAVE US A REPAIR SHOP TO GO TO AND THEY WERE ABLE TO RESET THE ENGINE LIGHT YET THEY HAD TOLD US THAT THEY HAVE BEEN SEEING THIS OCCASIONALLY WITH THIS TRANSMISSION. THE TRANSMISSION THINKS THAT ALL GEARS ARE ENGAGED THIS THE EXPLANATION THAT WE RECEIVED. THIS HAPPEN COMING OFF THE HIGHWAY, WHAT IF WE WERE IN THE SNOW OR HIGHWAY? WE ARE VERY CONCERNED.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ATTEMPTING TO UTILIZE THE LIFTGATE, IT FAILED TO OPERATE USING THE REMOTE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND THE LIFTGATE HAD TO BE USED MANUALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.