Page 40 of 53 · complaints 1,951–2,000 of 2,650

2014 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Power Train
Filed Apr 24, 201615,000 milesCA

WHEN YOU ACCELERATE FROM A FULL STOP OR PARTIAL STOP GOING DOWN A HILL, THE VEHICLE'S TRANSMISSION DELAYS SWITCHING FROM NEUTRAL TO FIRST GEAR WHILE YOU HAVE THE GAS PEDAL DEPRESSED, RESULTING IN THE ENGINE REVVING UP BEFORE ENGAGING THE GEAR. SO YOU ARE STOPPED, PRESS THE GAS, THE ENGINE REVS, YOU ROLL OUT INTO THE INTERSECTION SINCE THE CAR ISN'T IN GEAR, AND THEN IT POPS INTO GEAR SUDDENLY, AND LURCHES YOU FORWARD. IT IS DANGEROUS AS YOU DO NOT HAVE THE EXPECTED RESPONSE FROM THE VEHICLE AND COULD FIND YOURSELF IN DANGER IF YOU DON'T ACCOUNT FOR THE DELAY WHEN PULLING OUT IN TRAFFIC. I HAVE TAKEN THE VEHICLE IN 3 TIMES TO BE REPAIRED AND HAVE BEEN TOLD THE VEHICLE IS OPERATING AS INTENDED. THE MANUFACTURE IS AWARE OF THE PROBLEM, AS ARE THE MECHANICS, BUT THEY DO NOT HAVE A FIX FOR THE ISSUE SO CLAIM THE VEHICLE IS OPERATING AS NORMAL. AFTER ONLINE RESEARCH, I DISCOVERED MANY PEOPLE WHO OWN THIS VEHICLE HAVE THE EXACT SAME ISSUE.

Engine
Filed Apr 24, 201653,000 milesMI

VEHICLE MISFIRES. DEALERSHIP HAS HAD IT SINCE MARCH 19TH AND HAS REPLACED 3 HEADS. STILL NO RESOLUTION. HAVE CONTACTED CHRYSLER FOR HELP AND HAVE A CASE MANAGER BUT NOT REALLY HELPFUL. I WOULD LIKE THE ENGINE REPLACED BUT CHRYSLER SAYS IT COSTS TOO MUCH. I FEEL IT IS UNSAFE TO REWORK THE HEADS SO MANY TIMES.

Unknown or Other
Filed Apr 23, 201628,000 milesNC

I WAS PARKED ON A SLIGHT HILL AND PUT MY CAR IN PARK AND IT STARTED ROLLING BACKWARDS.

Power Train
Filed Apr 23, 20167,031 milesCA

VEHICLE HAS HAD SHIFTING PROBLEMS SINCE SHORTLY AFTER PURCHASING. IT WILL SHIFT HARD AT LOW SPEEDS WITH NORMAL DRIVING, WHEN ACCELERATING WILL REV UP TO HIGH RPM BEFORE SHIFTING AT HIGH RESULTING IN HARD SHIFT. THE ISSUE HAS MADE IT DIFFICULT TO ACCELERATE ONTO THE FREEWAY IN A SAFE MANNER. HAD HAVE VEHICLE AT DEALER FOUR TIMES WITH MULTIPLE SOFTWARE UPDATES AND VEHICLE IS STILL NOT FUNCTIONING AT WHAT WOULD BE NORMAL SHIFTING FOR A NORMAL AUTOMATIC TRANSMISSION. *TR

Power Train
Filed Apr 22, 201622,000 milesAA

I'M A US DIPLOMAT WORKING IN LA PAZ, BOLIVIA. I PURCHASED MY 2014 JEEP CHEROKEE, MARCH 2015 IN FLORIDA PRIOR TO DEPARTING FOR BOLIVIA. I'VE HAD THE VEHICLE FOR ONE YEAR AND CURRENTLY HAS APPROXIMATELY 22,000 MILES. ON APRIL 3, 2016 MY JEEP CHEROKEE LOST POWER AND FAILED TO RESPOND TO ANY OF THE DRIVING COMMANDS SUCH AS REVERSE OR DRIVE. LUCKILY I WAS STILL IN MY DRIVEWAY WHEN THIS HAPPENED. DURING THE SAFETY INCIDENT, THE TRANSMISSION SERVICE MESSAGE COME ON TO INCLUDE THE OTHER SERVICE INDICATORS I.E. CHECK ENGINE LIGHT. I TOOK THE JEEP TO A LOCAL MECHANIC AS LA PAZ, BOLIVIA DOES NOT HAVE A CERTIFIED JEEP DEALERSHIP WITH A SERVICE DEPARTMENT. THE MECHANIC RAN THROUGH ALL SYSTEMS DIAGNOSTICS AND UPGRADED THE SOFTWARE, TEMPORARILY FIXING THE PROBLEM. ON APRIL 16, 2016 MY JEEP CHEROKEE LOST POWER ONCE MORE AND THIS TIME I WAS DRIVING UP A 9 PERCENT HILL. LUCKILY THE PERSON BEHIND ME QUICKLY REACTED TO MY SAFETY ISSUE AND SWERVED OUT OF THE WAY TO AVOID A COLLISION. HOWEVER, I WAS STUCK ON AN INCLINE AS THE VEHICLE DID NOT HAVE ENOUGH POWER TO MAKE IT TO THE TOP OF THE HILL. I HAD TO DRIVE THE VEHICLE IN REVERSE TO GET TO THE BOTTOM OF THE HILL CREATING A HUGE TRAFFIC JAM AND PUTTING MY LIFE ENDANGER AS I AVOIDED INCOMING TRAFFIC. I TOOK THE VEHICLE TO THE MECHANIC ON APRIL 18, 2016 AND HE SPENT TWO DAYS TRYING TO FIGURE OUT THE PROBLEM BUT, WITH NO LUCK; BECAUSE ON APRIL 20, 2016 THE SAFETY ISSUE OCCURRED ONCE AGAIN. DUE TO THE STEEP HILLS IN LA PAZ WHICH ARE FROM 9 - 30 PERCEN

Vehicle Speed Control
Filed Apr 22, 201634,000 milesWA

WITH CRUISE CONTROL ON, AT 70 MPH ON AN INTERSTATE HWY AT HIGHER ELEVATION, THE RPM'S WERE NEAR 4,000. I PUT ON THE BRAKES AS THE SPEED WAS GOING FASTER THAN I WANTED. PUTTING ON THE BRAKES DID NOT DISENGAGE THE CRUISE CONTROL, SO THE RPM'S STAYED NEAR 4,000. THE ONLY WAY TO SLOW DOWN WAS TO PRESS THE CANCEL BUTTON FOR THE CRUISE CONTROL. THIS HAS HAPPENED 3-4 TIMES ON DIFFERENT TRIPS IN DIFFERENT LOCATIONS THAT WERE ALL HIGH IN ELEVATION: 1500 FEET +. I HAVE TOLD THIS INFORMATION TO THE DEALER WE BOUGHT THE CAR FROM, NEW, IN 2014. THIS JUST HAPPENED AGAIN 4-20-16 IN SOUTHERN OREGON. NORMALLY, PRESSING THE BRAKE PEDAL CANCELS THE CRUISE CONTROL.

Unknown or Other
Filed Apr 20, 201610,000 milesCA

9 SPEED TRANSMISSION SLIPPING 1-3 GEARS ISSUES DOES NOT ENGAGE ENGINE REVS BUT CAR DOES NOT GO RIGHT AWAY 1-3 SECOND DELAY THEN LUMPS FORWARD AND BURNS THE TIRES. I FEEL UNSURE PULLING OUT INTO TRAFFIC. HEAVY TRAFFIC IS SCARY NOT SURE IF WILL TAKE OFF WHEN NEEDED.

Engine
Filed Apr 20, 201619,000 milesIL

2014 JEEP CHEROKEE BOUGHT IN DECEMBER 2014 500MILES. SHORTLY AFTER PURCHASE, CAR SHIFTING ERRATICALLY, LUNGING FORWARD AT STOPS, AND NOT ACCELERATING WHEN STEPPING ON GAS APPROPRIATELY. ON THE WAY TO WORK ONE DAY, CAR BOGGED DOWN IN TRAFFIC, TURNED OFF, WOULD NOT TURN BACK ON FOR OVER 30 MINUTES, TRYING TO START ALL LIGHTS AND CHECK ENGINE WARNINGS WERE GOING HAYWIRE. CAR FINALLY STARTED, GOT TO WORK, BUT CAR DID NOT START UP AGAIN AFTER MY SHIFT, HAD TO HAVE CAR TOWED TO DEALER. THEY DID UPDATES AND COMPUTER RESETS, PICKED UP VEHICLE, ONLY FOR VEHICLE TO SHUT DOWN ON THE LOT, THEY TOOK IT BACK IN ,AND KEPT IT OVER NIGHT. THEY FELT THEY FIXED THE PROBLEM, BUT AGAIN ON THE WAY TO WORK, CAR STILL SHIFTING DANGEROUSLY, LUNGING FORWARD, AND HAS SHUT DOWN AGAIN. EVEN WHILE IN A DRIVE THRU, CAR LUNGED FORWARD ALMOST HITTING ANOTHER CAR IN FRONT OF ME. CAR TAKEN BACK INTO DEALER, AGAIN THEY COMPLETED A TON OF RECALLS, AND UPDATES, SOME REPEATED FORM THE LAST FEW TIMES, I TOOK THE CAR IN. THE CAR HAS BEEN IN THE SHOP 5-6 TIMES NOW, WITH 2 CLAIMS ESCALATED TO JEEP/CHRYSLER. I AM PREGNANT, AND WITH THE CAR SHUTTING DOWN IN THE MIDDLE OF TRAFFIC IS EXTREMELY, LUNGING FORWARD, SHIFTING ERRATICALLY, AND BOGGING DOWN WHILE ON HIGHWAY HAS ONLY BROUGHT FEAR TO MY SAFETY, THE SAFETY OF MY PREGNANCY, AND THE SAFETY OF OTHERS DRIVING AROUND ME, AS I HOPE THIS CAN BE FIXED BEFORE SOMETHING HORRIBLE HAPPENS. I HAVE REQUESTED TO CLAIMS THAT THE CAR BE REPLACED, OR BE ISSUED A BUY BACK, SAFETY IS M

Power Train
Filed Apr 20, 201628,000 milesAZ

TRANSMISSION SHIFTS UNPREDICTABLY AND ROUGH. CAN FEEL LIKE BEING REAR-ENDED ON A 2-3 SHIFT WHILE ACCELERATION FROM A STOP CAN FEEL LIKE THE TRANSMISSION IS SLIPPING - ENGINE REVS GO UP BUT VEHICLE BARELY MOVES. THESE ISSUES CAUSE THE VEHICLE TO NOT RESPOND AS EXPECTED AND HAVE ALMOST CAUSED SEVERAL ACCIDENTS. THESE ISSUES OCCUR AT LOW SPEEDS, WHETHER YOU ARE TURNING OR NOT.

Electrical System
Filed Apr 18, 201632,000 milesIA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER FIFTEEN MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

Fuel/Propulsion System
Filed Apr 17, 201625,000 milesTX

VEHICLE LOST POWER IN THE MIDDLE OF A BUSY INTERSECTION. THE THROTTLE CONTROL WARNING LIGHT, AND THE CHECK ENGINE LIGHT CAME ON. THIS IS A VERY SERIOUS SAFETY HAZARD AS TWO VEHICLES ALMOST COLLIDE WITH ME DUE TO THE SUDDEN LOSS OF POWER AND STALLING.

Fuel/Propulsion System
Filed Apr 15, 201626,000 milesTX

AFTER STARTING MY VEHICLE FIRST THING IN THE MORNING, I DRIVE LESS THAN A 1/4 MILE, MY JEEP WILL SUDDENLY LOSE POWER AND STALL. THIS HAPPENS IN TRAFFIC AND I BECOME A TRAFFIC HAZARD IN HEAVY TRAFFIC. THE VEHICLE TELLS ME TO PUT THE SHIFTER IN "PARK" AND ONCE I DO AND ATTEMPT TO RESTART THE VEHICLE, IT USUALLY TAKES SEVERAL ATTEMPTS, BUT IT WILL START. DUE TO THE ISSUE, VEHICLES STACK UP BEHIND ME, OTHERS ATTEMPT TO GO AROUND ME, AND WHEN THE VEHICLE DOES REGAIN POWER, IT CHUGS ALONG FOR ANOTHER 1/4 MILE BEFORE IT SEEMS TO BE RUNNING NORMALLY. MY VEHICLE ONLY HAS 26,000 MILES ON IT, AND I SHOULD NOT BE EXPERIENCING THIS ISSUE. I AM BOUND TO GET HIT IN TRAFFIC WHEN MY VEHICLE LOSES SUDDEN POWER THE WAY THAT IT DOES. I LOSE POWER STEERING, AND AT THIS POINT, I AM UNSURE IF THE AIR-BAGS WOULD OPERATE DUE TO THE POWER LOSS.

Visibility/Wiper
Filed Apr 15, 2016NY

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY); HOWEVER, THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Engine
Filed Apr 15, 201632,000 milesWI

THE VEHICLE HAS STALLED AT SLOW SPEEDS SEVERAL TIMES OVER THE LAST FEW WEEKS WHILE MAKING SLOW SPEED TURNS OR COMING TO A STOP. THE VEHICLE WILL NOT RE-START FOR SEVERAL MINUTES AND ONLY AFTER SEVERAL ATTEMPTS. THE DEALER HAS INVESTIGATED THE PROBLEM BUT CANNOT DUPLICATE THE PROBLEM. IT IS DEFINITELY A SAFETY CONCERN AS THE EHICLE IS STRANDED IN THE ROAD.

Power Train
Filed Apr 13, 201615,500 milesNV

A COUPLE MONTHS AFTER PURCHASING MY CAR BRAND NEW I GOT A FLAT TIRE FOR NO REASON. THE SENSOR HAD TO BE REPLACED AS WELL AND IT TOOK OVER A WEEK TO CHANGE MY TIRE. THE DEALERSHIP WAS AWFUL AND THE JEEP ROADSIDE ASSURANCE TOOK 6 HOURS TO GET TO ME FOR A TOW, I COMPLAINED TO NO AVAIL. NEXT MY TRANSMISSION WAS ACTING WEIRD. ACCELERATING AND DECELERATING WITHOUT ME GASSING OR BRAKING. TOOK IT IN AND NO ONE TOOK ME SERIOUSLY. DECEMBER 2015 MY CARS TRANSMISSION DISENGAGED ON THE HIGHWAY AT NIGHT. THANKFUL I COULD PULL OVER TO THE SIDE. GOT IT TOWED TO JEEP THEY SAID THE TRANSMISSION MODULE NEEDED TO BE REPLACED BUT THERE WAS NO REAL FIX BECAUSE THE SOFTWARE TO FIX IT HASN'T BEEN CREATED YET. SO BASICALLY WE'RE GOING TO PUT A FAULTY PART BACK IN YOUR CAR AND CROSS OUR FINGERS IT WORKS. YESTERDAY 4/11/16 THE EXACT THING HAPPENED ON THE HIGHWAY BUT IN THE MID MORNING. AGAIN I WAS ABLE TO VEER OFF WITH NO POWER SAFELY BUT WAS IN A BAD SPOT ON THE HIGHWAY WITH CARS RACING PAST ME AND NOT MOVING OVER OR SLOWING DOWN. DEFINITELY A STRESSFUL EXPERIENCE. GOT TOWED AGAIN AND THE MAINTENANCE WERE SO RELAXED ABOUT IT. THEY DIDN'T CARE AT ALL EVEN THOUGH THIS WAS MY SECOND PROBLEM IN LESS THAN 6 MONTHS. TURNS OUT IT WAS THE SAME PROBLEM AND THEY FIXED IT IN ONE DAY BECAUSE THEY HAVE TRANSMISSION MODULES IN STOCK. ONE CAN ONLY ASSUME IT'S BECAUSE MANY OWNERS ARE COMING IN TO GET THEM REPLACED. I'M AM LOOKING INTO LEMON LAWS AND SUGGEST EVERYONE WITH THIS PROBLEM DOES THE SAME.

Engine
Filed Apr 13, 201633,000 milesNV

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACTED STATED WHILE AT A STOP SIGN, THE VEHICLE SUDDENLY STALLED. THE CONTACT HAD TO PUT THE VEHICLE IN PARK IN ORDER TO RESTART THE VEHICLE. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OIL CHANGE WAS NOT PERFORMED AT A 1,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.00. THE VIN WAS NOT AVAILABLE. UPDATED 05/18/16*LJ *TR

Engine
Filed Apr 13, 2016WA

HAVE NOT HAD AN ISSUE YET, BUT AM CONCERNED THERE MAY BE. I'VE HAD PROBLEMS WITH THE SHIFTING/STALLING/ENGINE HESITATION/TRANSMISSION ISSUES OF MY CAR SINCE I PURCHASED IT ON 2/19/16, WITH ONLY 15,300 (APPROX) MILES ON IT. DOES FINE ON THE HIGHWAY, BUT ALL KINDS OF PROBLEMS IN TOWN. THE DEALERSHIP IS TELLING ME THERE IS NOTHING THAT CAN BE DONE UNTIL CHRYSLER CORP FINISHES THE COMPUTER UPDATE TO REPAIR ALL THIS. WANTED THIS SAFETY ISSUE OUT THERE, IN CASE SOMETHING DOES HAPPEN. VERY FRUSTRATING!

Power Train
Filed Apr 12, 201636,000 milesFL

INTERMITTENT ROUGH AND DELAYED SHIFTING, WILL SUDDENLY JUST SHUT OFF WHILE DRIVING. HAVE TAKEN IT TO THE DEALERSHIP ON THREE DIFFERENT OCCASIONS FOR THE SHIFTING ISSUES, THEY DID SOME UPDATES TO THE SOFTWARE BUT THAT STILL HASN'T FIXED THE ISSUE. CAR HAS SUDDENLY STOPPED IN THE MIDDLE OF THE ROAD WHILE DRIVING.

Electrical System
Filed Apr 10, 201621,000 milesGA

ON THREE OCCASIONS, WITH NO WARNING, I HAVE TURNED THE CAR OFF TO GO INTO A BUSINESS, CAME OUT AND IT WOULD NOT CRANK. WILL NOT CLICK, TURNOVER, NOTHING. THIS TIME, YESTERDAY, LIGHTS WOULD WORK, BUT NOT FRONT CONSOLE OR RADIO CONSOLE. AFTER SITTING FOR 15-20 MINUTES, IT WILL CRANK. AGAIN- NO WARNING AT ALL.

Power TrainCrash
Filed Apr 9, 20163,000 milesCA

MY VEHICLE SHIFTS WHEN IT IS NOT SUPPOSED TO, DOWNSHIFTS AT HIGHER SPEEDS, AND WHEN YOU PUT YOUR FOOT ON THE GAS IT TAKES APPROX 3 SECONDS AT TIMES FOR THE CAR TO MOVE FORWARD. SOMETIMES ONCE THE GAS KICKS IT, IT LUNGS FORWARD, OTHER TIMES IT WILL NOT MOVE

Electrical System
Filed Apr 8, 201620,192 milesWI

TL* THE CONTACT OWNS A 2014 JEEP LATITUDE (NA). WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED AND WAS UNABLE TO RESTART. THE NEXT DAY, WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED AND MADE AN ABNORMAL NOISE. IN ADDITION, ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE OIL RAN TO THE SENSOR MAP AND THE BCM, FAULT MAP SENSOR, AND AERO SHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE HESITATION RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,192.

Steering
Filed Apr 7, 20168,000 milesCA

SINCE WHEN I FIRST FLAT TOWED (JULY 2014) MY 2014 JEEP CHEROKEE BEHIND MY DIESEL PUSHER MOTORHOME THE FRONT WHEELS AND AXLES WILL WOBBLE SIGNIFICANTLY CAUSING SAFETY CONCERNS THAT THE VEHICLE WILL BREAK LOOSE OR RENDER THE VEHICLE NOT DRIVABLE. THIS OCCURS AT ANY SPEED ON UNEVEN ROADS SURFACES. IN ORDER TO STOP THE CAR FROM WOBBLING YOU MUST BRING THE MOTORHOME TO A COMPLETE STOP REGARDLESS IF YOU ARE ON AN INTERSTATE IN HEAVY TRAFFIC, ON A LONG BRIDGE WITH NO SHOULDER, CITY STREETS IN RUSH HOUR TRAFFIC, ON A STEEP MOUNTAIN PASS, ETC. I HAVE TALKED TO JEEP SEVERAL TIMES BUT CANNOT GET ANY ACTION. THEY ACT LIKE I DO NOT KNOW WHAT I AM TALKING ABOUT. THEY NEVER HEARD OF IT. A RECENT ARTICLE IN FEBRUARY 2016 FAMILY MOTOR COACHING SAYS FCA KNOWS ABOUT THE PROBLEM AND HAS A FIX YET WHEN I CALL I GET THE RUN AROUND. ONE PERSON SAID THAT FCA WAS DEVELOPING A KIT THAT OWNERS MAY PURCHASE SOMETIME THIS YEAR. THIS PROBLEM SHOULD BE A RECALL AND PARTS AND INSTALLATION PROVIDED FREE. MY CASE NUMBER AT JEEP IS 28673568. ANOTHER RV SEASON IS STARTING WITH JEEP OWNERS TOWING THERE JEEPS BEHIND THERE MOTORHOME, HOW LONG MUST WE WAIT FOR FIAT CHRYSLER AUTOMOBILES TO RECOGNIZE THIS PROBLEM AND NOTIFY JEEP CHEROKEE OWNERS ABOUT THIS PROBLEM AND HOW FCA IS GOING TO CORRECT THIS PROBLEM. NOTE: REWRITING THE TOWING INSTRUCTIONS WILL NOT STOP THIS PROBLEM.

Power Train
Filed Apr 7, 201629,400 milesNV

WHILE DRIVING MY JEEP IN SPEEDS 5 MPH TO 20 MPH, THE TRANSMISSION SHIFTS HARD AND LUNGES, THERE ARE DELAYS IN ENGAGEMENT CAUSING MY CAR TO HESITATE WHEN I PRESS THE ACCELERATOR, THEN SUDDENLY IT ENGAGES AND LUNGES. IT IS DANGEROUS PULLING OUT INTO TRAFFIC. THIS HAS BEEN A PROBLEM FROM ABOUT 5,000 MILES ON THE VEHICLE. EACH TIME I BRING IT TO THE JEEP SERVICE DEPARTMENT, THEY SAY THEY DID AN UPDATE TO THE SOFTWARE, BUT I CONTINUE TO HAVE PROBLEMS. JEEP SERVICE DEPARTMENT TECHNICIANS TELL ME THAT CHRYSLER IS AWARE OF THIS ISSUE AND MY JEEP IS DEFECTIVE. HOWEVER, THEY ALSO SAY THERE IS NO WAY TO FIX IT. I FILED A COMPLAINT WITH CHRYSLER COMPLAINT DEPARTMENT AND NOTHING HAPPENED. THEY TOLD ME THAT THERE IS NO RECORD OF MY JEEP HAVING TRANSMISSION PROBLEMS AND THEY ARE UNAWARE THAT THIS IS A KNOWN ISSUE. I WAS TOLD NOT TO BRING MY JEEP INTO THE SERVICE DEPARTMENT ANYMORE FOR TRANSMISSION PROBLEMS. WHEN I PURCHASED MY VEHICLE, I PAID FOR A LIFETIME WARRANTY, BUT THE TRANSMISSION PROBLEM IS NOW EXCLUDED. MY LOCAL JEEP DEALERSHIP OMITTED INFORMATION FROM MY SERVICE RECORDS TO SHOW THAT MY JEEP HAS NO TRANSMISSION ISSUES, AND CHRYSLER COMPLAINT DEPARTMENT IS BACKING THEM UP ON IT.

Power TrainFire
Filed Apr 4, 201630,000 milesFL

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT NOTICED A BURNING ODOR UNDER THE HOOD AND, WITHIN SECONDS, THE ENGINE CAUGHT FIRE. THERE WERE NO INJURIES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND STATED THAT IT INITIATED AT THE TRANSMISSION AREA. THE VEHICLE WAS TOWED FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 30,000. ..UPDATED 05/17/16 *BF *TR

Engine
Filed Apr 4, 201670,000 milesAL

BOUGHT THIS AT STEVE JONES JEEP IN OWENSBORO KY IN MAY OF 2014. I TOOK IT BACK TO THEM 4 TIMES COMPLAINING ABOUT TRANSMISSION SHIFTING ERRATICALLY. THIS IS A SIMILAR COMPLAINT THAT I HAVE READ OVER AND OVER ABOUT ON THIS SITE AND OTHER FORUMS. JEEPS RESPONSE IS TO DO AN OTHER SOFTWARE DOWNLOAD. THEY DID 2-3 SOFTWARE RELOADS BUT SAID IT WAS RUNNING NORMAL AND THERE WAS NOTHING THEY COULD DO. I HAVE LEARNED TO DEAL WITH IT FOR LAST 1.5 YEARS. IT HAS DAYS WHERE IT SHIFTS REALLY ROUGH OTHER DAYS IT IS GREAT. MY FRIENDS JOKE WITH ME WHETHER MY CAR IS HAVING A GOOD OR BAD DAY, SERIOUSLY! SOUNDS FUNNY BUT IT HAS BEEN REALLY AGGRAVATING. EVERY ONCE IN A WHILE IT STALLS WHEN COMING TO A STOP AT STOP SIGNS/LIGHTS, OR WHEN TAKING OFF. TO RESTART HAVE TO REMOVE KEY AND THEN IT USUALLY RESTARTS FINE. THIS MORNING IT SEEMED TO BE RUNNING FINE, I PULLED OUT OF SUBDIVISION AND IT STALLED IN MIDDLE OF ROAD. I TRIED RESTARTING AND IT WOULDN'T, COULD HEAR FUEL PUMP UP AND ENGINE TURNED OVER THEN STARTER DISENGAGED. DURING THIS I WAS NEARLY HIT BY A ON COMING CAR. I PUSH IF TO SIDE OF ROAD. AFTER 8TH OR 9TH TRY IT FINALLY STARTED. IT HAD A RED WARNING "SERVICE TRANSMISSION" AND ENGINE LIGHT ON. IT STALLED SEVERAL MORE TIMES AFTER PUTTING IN GEAR. IT FELT LIKE IT WAS STUCK IN 3RD GEAR. I SHUT IT OFF FOR 10 MINUTES THEN RESTARTED IT AND WARNINGS WERE GONE AND IT DROVE NORMAL TO WORK. COMING HOME IT ALSO STALLED ONCE WHILE LEAVING WORK. TODAY WAS THE FIRST TIME THIS HAS HAPPENED THAT IT NEARLY CAUS

Power Train
Filed Apr 3, 201614,000 milesFL

I GOT A SERVICE PARKING BRAKE MESSAGE ON THE SCREEN, THE JEEP JUST STOPPED MOVING, ENGINE STILL RUNS BUT WILL NOT SHIFT GEARS. ONCE IN HEAVY TRAFFIC! I TURNED THE ENGINE OFF AND BACK ON, I GOT A SERVICE TRANSMISSION MESSAGE. I PUT THE JEEP IN GEAR AND IT MOVED ONLY HAVE A LOUD JERK. IT WAS TOWED TO THE DEALER. THEY KEPT THE CAR 2 DAYS AND CALLED TO TELL ME IT WAS FIXED. I PICKED IT UP AND DROVE IT ONE DAY, THE NEXT MORNING THE EXACT SAME PROBLEM HAPPENED. I TURNED THE ENGINE OFF AND BACK ON AND SLOWLY DROVE IT TO THE DEALER. THIS TIME IT STAYED IN THE DEALER'S SHOP FOR 5 DAYS. THIS VEHICLE IS VERY UNSAFE. WHEN THE ERROR MESSAGE FLASHES ON THE SCREEN THE JEEP DOES NOT MOVE, IT DOES NOT COAST TO A STOP SO YOU CAN PULL OUT OF TRAFFIC, IT STOPS DEAD RIGHT THERE. IT DOESN'T MATTER IF YOU ARE DRIVING 5 MPH OR 70 MPH, IT DOES NOT MOVE AFTER GETTING THE MESSAGE. I FEEL VERY UNSAFE DRIVING THIS VEHICLE NOW.

Power Train
Filed Apr 1, 20161,200 milesPA

VERY HARSH GEAR ENGAGEMENT WHILE VEHICLE IS IN MOTION. SIGNIFICANT LAG BEFORE DOWNSHIFT, FOLLOWED BY A HARSH GEAR ENGAGEMENT AND THE LOSS OF CONTROL WHEN VEHICLE FINALLY ACCELERATES AT A HIGH RATE. WHOLE CAR SHAKES VIOLENTLY WITH 1-2 AND 2-3 SHIFT. TRANSMISSION HOLDS GEAR WHILE ON SLIGHT INCLINES WITH MODERATE THROTTLE.

Air Bags
Filed Mar 29, 201630,000 milesNC

MY JEEP WAS TRAVELING AT 55 MPH ON A STATE ROAD WHEN IT LOST POWER AND HAD TO BE STEARED/COAST TO THE SIDE OF THE ROAD. HAD WE BEEN ON AN INTERSTATE THIS WOULD HAVE CAUSED AN ACCIDENT, INJURY OR DEATH. THE DEALER CLAIMS NOTHING IS WRONG WITH THE CAR AND READY TO RELEASE IT TO ME TODAY 3/29/16 TO CONTINUE DRIVING AS A SAFE VEHICLE. IN ADDITION, THE ENTIRE DASHBOARD ELECTRONICS HAD TO BE REPLACED AT 8800 MILES, THE WIPER BLADES FAIL, STALL, OR GO OFF THE SIDE FRAME OFF THE WINDSHIELD DURING USE CAUSING HAZARDOUS DRIVING CONDITIONS AND REDUCED VISIBILITY, , THE KEY REMOTE FAILS (NOT DUE TO DEAD BATTERY) , THE BLUETOOTH RELIABILITY IS INTERMITTENT WHICH NULLS THE HANDS-FREE OPTION FOR PHONE USE WHILE DRIVING, THE FRONT AND REAR DEFROST DID NOT WORK CAUSING REDUCED VISIBILITY WHILE DRIVING IN EARLY MORNING HOURS AND WAS REPAIRED OR REPLACED AT 8800 MILES, A ROTATIONAL SQUEAL WAS REPORTED AT 8800 MILES AND DEALER CLAIMED THEY COULD NOT DUPLICATE. 5 MONTHS LATER, THE NOISE CONTINUED. AFTER I WROTE THEM DIRECTIONS AND SAT WITH THEM, THEY REPLACED A FAULTY WATER PUMP ON 4/21/15. THE HEAT DEFLECTOR SHIELD AND THE RESONATOR WAS REPLACED ON 5/21. THE CAR WAS TOWED TO THE DEALER AFTER THE RECENT TRANSMISSION FAILURE. I WILL NOT DRIVE THE CAR AGAIN AND RISK THE SAFETY OF MY FAMILY OR OTHERS.

Power Train
Filed Mar 28, 201630,000 milesWV

JEEP ONLY HAS 31,000 MILES AND WE HAVE ALREADY HAD IT BACK TO THE DEALERSHIP SEVERAL TIME TO GET THE SERVICE TRANSMISSION PROBLEM FIX ONLY TO TAKE IT BACK A MONTH LATER FOR THE SAME PROBLEMS OF JUST STICKING IN A GEAR OR NOT GOING INTO ANY GEAR AT ALL AND HARD SHIFTING.

Power Train
Filed Mar 25, 201632,000 milesKS

TRANSMISSION SHIFTING IS ERRATIC AND ROUGH. FLAT SPOTS IN ACCELERATION. OCCASIONALLY TRANSMISSION HAS JUMPED TO NEUTRAL. HAD TRANSMISSION FIRMWARE REFLASHED PER MANUFACTURER SERVICE BULLETINS. DEALER SAYS NOTHING ELSE THEY CAN DO AT THIS POINT.

Engine
Filed Mar 24, 201622,020 milesWA

MY JEEP CHEROKEE 2014 HAS 21181 MILEAGE AND THE CHECK ENGINE LIGHT CAME ON .I NOTICE THAT THE CAR WAS SHIFTING INTO GEAR HARD AND AT TIMES WOULD NOT ACCELERATE WHEN GETTING ON THE FREEWAY . SO MY HUSBAND TOOK IT TO GET THE OIL CHANGED AT THE DEALERSHIP WHERE WE BOUGHT THE JEEP AND THEY SAID EVERYTHING LOOKED GOOD. WELL WHEN MY HUSBAND LEFT ALL THE DUMMY LIGHTS CAME ON HE TURNED RIGHT AROUND AND WENT BACK TO THE DEALERSHIP ,THE SERVICE MANAGER CAME OUT AND SAID THE TECH PUT THE WRONG OIL FILTER ON AND THAT THEY WOULD HAVE TO REDO THE OIL CHANGE . ON A MONTH LATER THE CHECK ENGINE LIGHT COMES ON SO WE CALL THE DEALERSHIP AND ASK IF MAYBE THEM PUTTING THE WRONG FILTER ON THAT I WOULD CAUSE THE CHECK ENGINE LIGHT TO COME ON .THE SERVICE MANAGER SAID NO THAT WE WOULD HAVE TO TAKE IT TO JEEP . IT IS STILL UNDER WARRANTY BECAUSE IT IS UNDER THE MILEAGE .BUT I LOOKED ON THE COMPLAINT FORUM AND SEEN MANY PEOPLE HAVING THE SAME PROBLEM SOME HAVING A HARD TIME GETTING CHRYSLER TO HELP THEM . AND ALMOST ALL OF THEM HAVING THE TRANSMISSION REPLACED . I FIND THAT TO BE VERY DISTURBING CONSIDERING I HAVE ONLY HAD THE CAR FOR 8 MONTHS . I FEEL THAT THE CAR SHOULD BE REPLACED THIS IS A DANGEROUS SITUATION THAT COULD COST LIVES . THANK YOU .TACOMA WA *TR

Visibility
Filed Mar 24, 2016NY

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V09000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/20/16*LJ UPDATED 10/05/16.*JB

Power Train
Filed Mar 22, 20161 milesFL

THE ELECTRONIC TRANSMISSION LEVER FEELS LIKE IT IS IN THE PARKING MODE BUT IS HAS BEEN A FALSE ASSUMPTION AND MAY BE IN THE REVERSE OR NEUTRAL GEAR. IT HAS HAPPENED IN CITY STREET AND THE VEHICLE HAS ROLLED BEING THAT IT WAS IN NEUTRAL GEAR AND NOT IN THE PARKING MODE.

Power Train
Filed Mar 22, 2016NY

VEHICLE SURGES AHEAD WHEN STOPPED, OR HESITATES ON ACCELORATION AND SOMETIMES SLIPS OUT OF GEAR WHEN ACCELORATING. THESE PROBLEMS HAVE HAPPENED SINCE I PURCHASED THE CAR AND SO FAR THERE HAVE BEEN 3 SOFTWARE UPGRADES THAT AREN'T HELPING

Power Train
Filed Mar 22, 2016MO

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE VEHICLE JERKED. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS. THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED; HOWEVER, THE VEHICLE WAS REPAIRED. THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE WITH THE TRANSMISSION PROGRAMMING. THE DEALER STATED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Electrical System
Filed Mar 22, 201621,500 milesOH

BEWARE - LIFE TREATING SITUATION ! ON JULY AND AUGUST 2015 CAR SHUTS DOWN THREE TIMES FIRST TIME ON VERY BUSY HIGHWAY ON APPROX SPEED 65 MILES/HOUR CAUSED UNBELIEVABLE DANGER SITUATION-P CAR ON MOTION ! SECOND TIME FEW FEET AFTER START ON GREEN LIGHT ON EXTREMELY FREQUENT AND DANGER JUNCTION - CAR ON MOTION ! THIRD TIME ON STEEP HILLY ROAD - CAR FROM UNKNOWN REASON STOP ON SPEED APPROX 65 MILES/HOUR - VERY DANGER SITUATION - CAR ON MOTION! ON ALL THREE CASES - CAR ELECTRIC SYSTEM COMPLETELY COLLAPSE - CAR ON MOTION ON THE ROAD, ON THE MIDDLE OF THE OTHER MOVING CARS FROM BOTH SIDES, EXTREMELY DANGER - LIFE TREATING SITUATION !!! AFTER MOVING CAR TO SAFE PLACE - SEVERAL TIMES TRY RESTART CAR - CAR FINALLY RESTART ...IMMEDIATELY CALL JEEP SERVICE ! ON THE SAME TIME PROBLEM WITH RADIO, CANT BE ADJUST LOUD VOLUME, PROBLEM WITH CAR USB - INACTIVE. CALL JEEP SERVICE- REQUEST SOLUTION AND ASK FOR DOCUMENTED LIFE TREATING SITUATION ON WRITING FOR JEEP CENTRAL. JEEP SERVICE RECOMMENDED TRY CHANGE OIL. EVEN THEN OIL WAS CHANGED APPROX. 2 MONTHS BEFORE IN JEEP SERVICE AND OIL INDICATOR WAS OK - "VERY GOOD" - ACCEPT SERVICE RECOMMENDATION -CHANGE OIL, PROBLEM WITH CAR SHUTS DOWN IS NOT REPEAT TILL TODAY. CAR COMPLETE DIAGNOSTIC WAS POSTPONE- REASON - RECEIVE RECALL CARD FROM JEEP - PART WHICH HAS BE REPLACED ON RECALL WAS NOT AVAILABLE ! FINALLY APPROXIMATELY BEFORE 6-7 WEEKS REALIZED CAR DIAGNOSTIC, REPLACING RECALL PART AND PROVIDE SOFTWARE UPGRADE. TODAY ON 03-22- 2016 MALFUNCTION IND

Power Train
Filed Mar 18, 2016100 milesNV

MY TRANSMISSION HAS 9 GEARS AND CAN BE USED IN THE AUTOMATIC OR MANUAL MODES. WHEN IN THE MANUAL MODE AND WHEN SHIFTING FROM 5TH TO 4TH GEAR THE CAR FREE WHEELS OR ACTS AS THOUGH IT IS IN NEUTRAL AND GAINS SPEED GOING DOWN HILL. THIS OCCURS CONTINUALLY. THIS DOES NOT HAPPEN IN ANY OTHER GEAR. WHEN DOWN SHIFTING, THE RPMS GO UP AND THE SPEED SLOWS DOWN EXCEPT FOR 5TH TO 4TH GEAR. I BROUGHT THIS UP TO THE LOCAL JEEP DEALER AND THEY SAID THAT THIS IS NORMAL AND WILL NOT FIX IT. I BROUGHT THIS TO THE ATTENTION OF THE LOCAL DEALER TWICE. THEY ALSO SAID THAT ALL CHEROKEES ARE THIS WAY. THEY EVEN TESTED ANOTHER CHEROKEE FROM THE LOT AND IT DID THE SAME THING. IN ADDITION, THEY SAID THE CHRYSLER 200 MODELS DO THIS ALSO.

Power Train
Filed Mar 17, 201626,000 milesFL

CAR SHUTS DOWN , COAST TO STOP. DASH LIGHT ALL FLASH . MESSAGE SERVICE TRANSMISSION . PUT IN PARK RESTART CAR . THIS IS THE THIRD TIME IN 3 WEEKS IT HAS BEEN BACK TO DEALER. THE LAST TIME THEY REPLACED TCM . LAST TIME 3/15/16 26000 MILES ON VEHICLE SHUTS DOWN IN 65 MPH TRAFFIC CAUSES CHAOS WITH VEHICLES BEHIND YOU . THE FIRST TIME THIS HAPPENED WAS AFTER A RECALL TO REPROGRAM TRANSMISSION.

Engine
Filed Mar 17, 201615,000 milesAZ

MY CAR WILL SHIFT HARD IN REVERSE, SOMETIMES INTO DRIVE, AND ALSO FROM 1ST GEAR INTO 2ND GEAR. ALSO, WHEN TURNING, AND TRYING TO ACCELERATE, I NOTICE THE CAR FEELS LIKE IT IS IN SLOW MOTION AND DOES NOT ACCELERATE, EVEN IF I AM STEPPING HARD ON THE PEDAL. I HAVE ALSO NOTICED THAT THE CAR WILL NOT SHIFT INTO HIGHER GEARS WHEN CLIMBING IN ELEVATION. MANY TIMES I HAVE BEEN DRIVING UP IN ELEVATION, AND WILL BE STUCK IN 4TH GEAR UNABLE TO SHIFT TO A HIGHER GEAR. THE PROBLEM ALL SEEMS TO REVOLVE AROUND THIS NEW 9 SPEED TRANSMISSION. I HAVE TAKEN TO THE DEALERSHIP, AND THEY HAVE CHECKED THE COMPUTER TO FIND NOTHING. I AM UPDATED ON ALL OF MY RECALLS. I WAS TOLD NEXT TIME, "I SHOULD BUY A V6" BY THE DEALERSHIP.

Service Brakes
Filed Mar 15, 20169,682 milesPA

A LIST OF THE CURRENT LIFE THREATENING AND NON LIFE THREATENING CONDITIONS I HAVE ENCOUNTERED WITH MY JEEP CHEROKEE TRAILHAWK. THE MOST SERIOUS BEING A PERSISTENT PROBLEM IN RELATION TO THE TRANSMISSION SHIFTING AND ACCELERATING CAUSING THE CAR TO JERK AND IN SOME CASES WHIPLASH. AS AN ELECTRICAL ENGINEER I HAVE SEEN THE ELECTRONIC REPAIRS MADE TO THE VEHICLE AND YET THERE IS STILL PERSISTENT MECHANICAL PROBLEMS WITH THIS TRANSMISSION. I HAVE ENCOUNTERED LINT MODE WERE THE CAR WILL NOT MOVE FROM GEARS 1, 2, OR 3 ON 65MPH HIGHWAY WHICH I BELIEVE HAS CAUSED IRREVERSIBLE DAMAGE TO THE CAR. THE ISSUE OCCURRED IN JULY ON ROUTE 202 IN A CATTLE SHOOT CREATED BY SUMMER TIME ROAD WORK I HAD TO CONTINUE TO DRIVE THE VEHICLE NEARLY 2 MILES UNTIL I WAS ABLE TO PULL OVER AND ASSES THE ISSUE. BELOW IS A LIST OF CURRENT AND PAST PROBLEMS: -TRANSMISSION STOPPED ON A 65MPH HIGHWAY (NEW SOFTWARE LOADED STILL A PROBLEM) -SHIFTER LOCKED IN DRIVE COULDN'T SHIFT TO NEUTRAL TOOK 4 HOURS TO SHUT CAR OFF AT DEALERSHIP (ENTIRE SHIFTER REPLACED) - NAVIGATION (REPLACED TWO TIMES, ON MY THIRD NAV SYSTEM) - WINDOW MOTOR MECHANISM (REPLACED) - MOONROOF SHADE AND ASSEMBLY (BEING REPLACED THIS WEEK) -FAULTY WIRING OF CIGARETTE LIGHTER CAUSING FUSE TO BLOW DUE TO ELECTRICAL SHORT (REWIRED AND FUSE REPLACED) -SPEAKER (REPLACED) -WATERPROOFING TRIM FALLING OFF (REPLACED) -RATTLING FROM BOLTS FOR SEAT-BELTS (ATTEMPTED FIX DIDN'T WORK) -O2 SENSOR CAUSING MULTIPLE ENGINE STARTS (REPLACED) -FRONT SEAT UNEVEN (REPLA

Electronic Stability Control (esc)
Filed Mar 13, 201630,252 milesWV

ON SEVERAL OCCASIONS, OUR JEEP CHEROKEE HAS BEGUN TO "WOBBLE" SEVERELY WHILE BEING FLAT TOWED BEHIND OUR MOTORHOME. THIS OCCURRED THREE TIMES ON A RECENT 2,000 MILE TRIP. THE "WOBBLE" IS SO SEVERE THAT WE HAVE TO BRING THE MOTORHOME TO A COMPLETE STOP BEFORE THE CAR BEGINS TO TRACK NORMALLY. WE HAVE HAD IT HAPPEN WHEN WE RAN OVER A PARTICULARLY ROUGH EXPANSION JOINT ON THE INTERSTATE. GOING FROM 65 MPH TO A COMPLETE STOP ON A BUSY INTERSTATE IS EXTREMELY DANGEROUS. ANOTHER EXAMPLE OF IT BEING VERY DANGEROUS IS WHEN THE "WOBBLE", OCCURS WHEN WE ARE IN A CONSTRUCTION ZONE WHERE THERE ARE ROUGH ROADS. COMING TO A COMPLETE STOP IN HEAVY TRAFFIC IN A CONSTRUCTION ZONE ALSO CREATES A SITUATION THAT CAN CAUSE AN ACCIDENT. WE PULL THE JEEP BEHIND A 40' 2013 NEWMAR DUTCH STAR. OUR TOW BAR IS A BLUE OX AVAIL 10,000 LB TOW BAR. WE KEEP THE MOTORHOME AND TOW BAR IN GOOD CONDITION AND I DON'T BELIEVE OUR EQUIPMENT IS THE CAUSE OF THE "WOBBLE". WE HAVE CONTACTED JEEP ON TWO OCCASIONS AND HAVE BEEN TOLD THEY ARE AWARE OF THE SITUATION AND THAT THEY HAVE A "FIX" FOR IT. I HAVE TRIED TO PROCURE THE "FIX" FROM JEEP BUT I HAVE BEEN UNABLE TO DO SO. I AM ASKING NHTSA TO FORCE JEEP TO IMMEDIATELY RELEASE THE "FIX" FOR THE WOBBLE ISSUE IMMEDIATELY AT NO CHARGE . MY WIFE AND I ARE LEAVING ON TWO TRIPS, ONE THE LAST OF APRIL AND ONE IN THE MIDDLE OF MAY THAT WILL TOTAL NEARLY 10,000 MILES. WE WANT TO GET THE REPAIR COMPLETED PRIOR TO OUR LEAVING DUE TO THE SAFETY CONCERNS. JEEP WAS MADE AWARE OF THI

Power Train
Filed Mar 10, 20163,000 milesTX

JEEP HAS LOSS OF POWER BETWEEN 0-5 MPH; 25-35 MPH AND 55-65 MPH. AFTER MORE THAN 3 DEALERSHIP VISITS AND FLASH MODULE AND SOFTWARE UPDATES THE VEHICLE HAS GOTTEN PROGRESSIVELY WORSE WITH LOSS OF POWER AND NOW UNEVEN SHIFTING INCLUDING JERKING WHEN SHIFTING. IF YOU PRESS THE GAS PEDAL DOWN THERE IS A DELAY BEFORE THE VEHICLE GOES. I HAVE HAD THESE ISSUES FROM THE GET GO 3K MILES AND NOW HAVE 8.5K ON IT WITH NO FIXES OR END IN SIGHT. FCA HAS HAD LITTLE TO NO COMMUNICATION WITH ME UP TO THIS POINT AND AM STILL WAITING ON A CALL BACK FROM THEM.

Power Train
Filed Mar 7, 201624,000 milesSC

TRANSMISSION SHIFTING ISSUES AT LOW SPEED. HARD SHIFTING FROM REVERSE TO DRIVE. HARD SHIFTING FROM PARK TO ANY OTHER GEAR. RECENT "CLUNKING" IN TRANSMISSION WHEN SHIFTING WITH SEVERAL IP LIGHTS ON. THIS WILL HAPPEN FROM TIME TO TIME. DEALER SUPPORTS SW RE-FLASH, BUT AT THIS TIME NO EFFECT.

Engine
Filed Mar 3, 201639,878 milesPR

WHILE DRIVING ENGINE SHUT OFF WITHOUT WARNING, SPEED GOES TO 0MPH, LOW BATTERY WARNING POP UP AND WANT ME TO SHIFT TO P AND DESIRED GEAR. TURNED IT OFF AND ON NOTHING HAPPENS. TRY IT FEW TIMES AND NOTHING. WAITED FOR 3-5 MIN TURNED IT ON, AND IT RUNS NORMAL WITH ENGINE LIGHT ON. AFTER ABOUT 100FT IT STALL AGAIN. TRY THE PROCESS BEFORE AND IT GOES NORMAL AGAIN. CAR STALLED TWICE A DAY. FIRST STALL HAPPENED FEW DAYS AGO. VEHICLE WAS IN MOTION ON A CITY STREET.

Power Train
Filed Mar 2, 201666,000 milesTX

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ACCELERATING FROM A COMPLETE STOP, THE TRANSMISSION EXHIBITED EXTREME HESITATION AND JERKED FORWARD. THE VEHICLE STALLED WITHOUT WARNING. THERE WERE MULTIPLE ATTEMPTS BEFORE THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER REPLACED THE TRANSMISSION AND THE FAILURE RECURRED THE SAME DAY. THE FAILURE BECAME PROGRESSIVELY WORSE. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

Power Train
Filed Feb 29, 201620,200 milesMI

DRIVING 30 MPH WHEN WARNING LIGHTS & SIGNALS FLASH ON DASH. CAR QUITS ACCELERATING; SPEED FALLS TO ZERO WHILE MY FOOT WAS ON THE GAS. TRANSMISSION REVVING; CAR GOING NOWHERE. I COAST TO THE SIDE OF THE ROAD. I TRY TO MOVE THE GEAR SHIFT TO REVERSE OR DRIVE. NOTHING. TURN OFF ENGINE. RESTARTED VEHICLE. "SERVICE TRANSMISSION" APPEARED ON DASH. CHECK ENGINE LIGHT CAME ON. WAITED ON SIDE OF ROAD TO BE TOWED TO DEALERSHIP. SPOKE TO DEALERSHIP THE NEXT BUSINESS DAY. TOLD THEM WHAT HAPPENED. SERVICE TECH SAID, "SO IT WAS LIKE IT SHIFTED INTO NEUTRAL?" I THOUGHT ABOUT IT FOR A MINUTE AND SAID, "YES, IT WAS LIKE THAT, BUT I NEVER TOUCHED A THING." THEN I ASKED, "HAVE YOU EVER HEARD OF THAT HAPPENING BEFORE?" SERVICE TECH REPLIED, "NOPE. NEVER."

Visibility/Wiper
Filed Feb 28, 20164,800 milesAZ

I HAVE BEEN WAITING MONTHS FOR PARTS ON RECALL R39/NHTSA 15V-509. DEALER KEEPS TELLING PARTS ARE NOT AVAILABLE.

Structure › Body
Filed Feb 26, 201623,000 milesTX

SOMETIMES THE LIFT GATE COMES DOWN ON YOUR HEAD. THIS HAPPENS RANDOMLY AND IS NOT CAUSED BY PUSHING THE LIFT GATE BUTTON. THE VEHICLE IS STATIONARY WHEN THIS HAPPENS.

Engine
Filed Feb 24, 201615,015 milesNY

ON 2 SEPERATE OCCASIONS IN THE PAST MONTH, VEHICLE IS DRIVING STRAIGHT ON THE HIGHWAY JUST FINE WHEN THE VEHICLE UNEXPECTEDLY LOSES POWER (DOES NOT STALL, SIMPLY WILL NOT MAINTAIN SPEED, UNTIL VEHICLE FINALLY COASTS TO A STOP AS THE MOMENTUM FADES). TRANSMISSION LIGHT & OTHER LIGHTS ILLUMINATE, FINALLY THE SERVICE ENGINE LIGHT REMAINS LIT. AFTER A PROLONGED RESTING OF THE VEHICLE (TYPICALLY 15 MINUTES OR MORE) THE VEHICLE THEN BECOMES ABLE TO MOVE AGAIN, BUT MUST ACCELERATE VERY SLOWLY AT FIRST. EVENTUALLY VEHICLE CAN RESUME NORMAL SPEED. VERY DANGEROUS AS VEHICLE LOSES ABILITY TO MOVE DURING CROWDED RUSH HOUR TRAFFIC!

Power Train
Filed Feb 24, 2016PA

TRANSMISSION ACTING ERRATICALLY. THE TRANSMISSION WILL SHIFT HARD INTO 2ND AND 3RD GEAR. WHEN COMING TO A STOP IT WILL DOWNSHIFT IN A ROUGH MANNER. WHEN PUTTING THE VEHICLE INTO DRIVE THE TRANSMISSION WILL BANG INTO 1ST GEAR. WHEN HIGHWAY DRIVING ON A FLAT SURFACE THE TRANSMISSION WILL SHIFT BETWEEN GEARS FOR NO REASON. IT WILL NEVER NO INTO 9TH GEAR. THERE IS ALSO A GREAT DEAL OF TORQUE STEER WHEN ACCELERATING.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Jeep Cherokee → · Every Cherokee year → · How the figures are calculated →