Page 36 of 53 · complaints 1,751–1,800 of 2,650

2014 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Power Train
Filed Oct 10, 201633,000 milesWV

SAME TRANSMISSION PROBLEM BEEN TO GET FIXED 4 TIMES NOW WAITING ON A RECALL WIRING HARNESS THAT IS OUT YET. CAR HAS BEEN AT DEALER SHOP MORE THEN I HAVE DROVE IT . JEEP STALLS IN TRAFFIC HARD TO GET STARTED BACK. THEN SOME TIMES IF JUST GOES INTO NEUTRAL WHILE DRIVING BUT MOST OF TIME IT WON'T SHIFT RIGHT AND WON'T GO OVER 25 WHEN THIS HAPPEN. IT GOOD WHEN ON INTERSTATE MY WIFE WONT DRIVE IT NOW CAUSE SHE DO T FEEL SAFE AFTER IT STALLED IN THE MIDDLE OF THE ROAD MUTABLE TIMES.

Electronic Stability Control (esc)
Filed Oct 9, 201625,700 milesNJ

VEHICAL HAS LOST POWER 4 TIMES WHILE DRIVING. ALMOST CAUSEING A COLLISION WITH THE VEHICAL BEHIND ME. VEHICAL WAS DIAGNOSED BY PRIVATE MECHANIC DEALERSHIP DOES NOT HAVE ANY AVAILABLE APPOINTMENTS AND PARTS ARE NOT AVAILABLE AT THIS TIME TO CORRECT THE RECALL. THIS VEHICAL IS UNSAFE TO DRIVE AND HAS BEEN REPORTED TO JEEP BUT THEY CANNOT HELP TILL IT IS DIAGNOSED WITH A CERTIFIED JEEP MECHANIC

Power Train
Filed Oct 8, 201642,000 milesCO

WITHIN DAYS I NOTICED ISSUES WITH THE TRANSMISSION. 1ST, 2ND, & 3RD GEAR CAN BE VERY JERKY.SOMETIMES 1ST GEAR HOLDS 5-8 SECONDS BEFORE SHIFTING. SOME JERKING IS VIOLENT. ALSO DECLINING STEEP HIGHWAY MOUNTAIN ROADS IS AN ISSUE AT TIMES. WHEN BRAKING AT START OF DECLINE RPM'S JUMP BY 2000 RPMS & CAR SEEMS TO THRUST FORWARD. IT'S LIKE IT DOESN'T KNOW WHAT TO DO. IT IS VERY UNSETTLING

Air Bags
Filed Oct 7, 2016TX

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V529000 (POWER TRAIN), 15V041000 (AIR BAGS), AND 15V509000 (VISIBILITY). THE DEALER WAS CONTACTED TO SCHEDULE THE REPAIRS AND INDICATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS ADVISED TO SCHEDULE AN APPOINTMENT ON OCTOBER 3, 2016. THE DEALER WAS CONTACTED MONTHS LATER AND WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed Oct 7, 2016NJ

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electronic Stability Control (esc)
Filed Oct 7, 201610,000 milesNJ

I WAS DRIVING ON A HIGHWAY. I MADE A COMPLETE STOP AT THE TRAFFIC LIGHT WHEN RED. ON GREEN TRAFFIC SIGNAL, THE CAR PLACED ITSELF INTO NO MOTION. THE CAR ACTIVATED THE FOLLOWING WARNING LIGHTS: PARKING BRAKE, SERVICE ENGINE, STABILITY CONTROL, AND THE MONITOR DISPLAYED SERVICE TRANSMISSION. THIS PROBLEM HAS BEEN REPETITIVE ALONG WITH A CAT PURR DURING ACCELERATION SINCE FIRST DAY OF NEW PURCHASE.

Unknown or Other
Filed Oct 6, 201649,000 milesNJ

I BROUGHT MY JEEP IN FOR THE SAFETY RECALL R40 RADIO SECURITY VULNERABILITY ON 9/16/16. THEY TRIED TO DO THE SOFTWARE UPDATE 5 TIMES OVER 4 AND HALF HOURS. THE RESULT OF THE FAILURE IS NOT HAVING ACCESS TO THE IN CAR PHONE/RESCUE SYSTEM, NO NAVIGATION, NO BLUE TOOTH, NO RADIO OR MUSIC ACCESS AND NO CONTROL OVER THE HEAT/AIR VENTS, SEAT WARMERS OR STEERING WHEEL WARMER. I WAS TOLD THEY NEEDED TO REPLACE THE RADIO. THEY TOLD ME IT TAKES ABOUT 3-5 DAYS. I FOLLOWED UP WITH THEM WEDNESDAY 9/21/16, THURSDAY 9/22/16 AND FRIDAY 9/23/16, AS THEY TOLD ME IT WAS ON THE WAY AND I SHOULD JUST TRY BACK THE NEXT DAY. ON FRIDAY 9/23/16 I WAS ADVISED THE PART WAS BACK ORDERED AND WOULD NOT BE THERE UNTIL THE 1ST WEEK IN OCTOBER. ON TUESDAY 10/4 I WAS ADVISED IT STILL HAD NOT SHIPPED AND THEY EXPECTED IT SOME TIME NEXT WEEK. THURSDAY 10/6 I WAS ADVISED IT'S NOT SCHEDULED TO SHIP UNTIL 10/18. THE CONTINUOUS LIES ABOUT WHEN THIS WILL BE FIXED ARE EXASPERATING. I FEEL UNSAFE IN MY CAR NOW AND I HAVE A 45 MILE COMMUTE TO AND FROM WORK. I ALSO PAY FOR SIRIUS RADIO AND HAVE BEEN UNABLE TO USE IT SINCE THIS HAPPENED.

Power Train
Filed Oct 5, 2016NC

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power Train
Filed Oct 5, 20163,000 milesWA

THE CAR FAILS TO ACCELERATE WHILE DRIVING. IT WILL DOWNSHIFT HARD AND THEN FEEL AS IF I AM GLIDING ALONG. WARNING LIGHTS HAVE COME ON WHILE DRIVING AND THEN GO OFF WHEN PULL OVER TO STOP. IT HAS TOTALLY STOPPED WORKING ON TWO OCCASIONS-NO POWER-THEN MAGICALLY STARTS AGAIN. THE TRANSMISSION HAS ALREADY BEEN REPLACED ONCE AND IT STILL HAS THE SAME PROBLEMS. IT HAS BECOME A SAFETY ISSUE AS I NEVER KNOW IF IT WILL ACCELERATE IN TRAFFIC. THE DEALER HAS BEEN TOLD SEVERAL TIMES. NOW THERE IS A RECALL AND THE REMEDY IS NOT YET AVAILABLE. IT IS VERY SCARY TO DRIVE.

Power Train
Filed Oct 3, 2016AZ

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Oct 3, 201655,217 milesCT

1.) VEHICLE SHIFTS INTO NEUTRAL WITHOUT NOTICE WHILE ACTIVELY DRIVING AND SHIFTER COLUMN INDICATES "DRIVE". 2.) PARKING BREAK ENGAGES WITHOUT WARNING OR PHYSICAL ACTIVATION. DEALERSHIP REFUSES TO IDENTIFY ISSUE.

Electrical System
Filed Oct 2, 20161 milesWA

CAR WILL SLIP INTO NEUTRAL WITH NO WARNING AND THE ENGINE GOES INTO IDLE. THIS HAS HAPPENED SIX TIMES INCLUDING WHILE EXITING THE FREEWAY ALMOST CAUSING ME TO BE REAR ENDED. JEEP IS AWARE OF THE ISSUE AND HAS ISSUED RECALL S55. THEY HAVE NO FIX AND THEY DON'T KNOW WHEN ONE WILL BE AVAILABLE. THE MOPAR SUPPORT REPS AGREE THIS IS VERY DANGEROUS BUT WILL NOT PROVIDE A LOANER OR RENTAL BECAUSE THEY DON'T KNOW HOW LONG BEFORE A FIX WILL BE AVAILABLE. THIS CAR HAS BECOME VERY SCARY TO DRIVE AND I AM GETTING NO HELP FROM THE DEALER OR FROM JEEP.

Engine
Filed Sep 30, 2016MO

AFTER PURCHASING THE NEW 2014 JEEP CHEROKEE LATITUDE, I NOTICED THAT IT HAD A ROUGH TIME SHIFTING. THE TRANSMISSION WOULD SHIFT VIOLENTLY FROM 2ND TO 3RD GEAR AND ANYTIME YOU WOULD STOP ON AN INCLINE. WE HAVE HAD ALL THE NECESSARY RECALLS DONE TO THE VEHICLE BUT IT HAS CONTINUED TO HAVE THE SAME PROBLEM. WHEN COMMUNICATING THIS ISSUE TO THE DEALERSHIP ALL I GET IS THAT WE ARE NOT USED TO THE 9 GEAR TRANSMISSION AND WE NEED TO GET USED TO IT. I WILL BE TAKING IT IN FOR THE FOURTH TIME TO SEE IF THEY CAN FIX IT. ON A SECOND NOTE I HAVE ALSO HAD THE VEHICLE TAKEN IN TO THE SHOP TO SEE WHY THE VEHICLE SUDDENLY SHUTS OFF. THIS HAS ALSO HAPPENED TO US ON SEVERAL OCCASIONS, BUT WHEN I TAKE IT TO THE DEALERSHIP THEY TELL ME THERE IS NOTHING WRONG. THIS IS A HUGE SAFETY ISSUE AND CONCERNS ME. THIS WOULD BE A DISASTER IF IT HAPPENS TO DIE WHEN I AM ON THE HIGHWAY. I AM VERY DISAPPOINTED WITH THIS VEHICLE AND MORE SO WITH THE WAY I AM TREATED WHEN I TAKE IT TO THE DEALERSHIP. THERE IS SOMETHING SERIOUSLY WRONG WITH THIS VEHICLE AND IT NEEDS TO BE ADDRESSED BEFORE PEOPLE GET INJURED.

Service Brakes
Filed Sep 29, 201634,500 milesNY

CAR CUT OFF WHILE DRIVING CLUNK WHEN PUTTING INTO REVERSE OR DRIVE HAS DELAYED ACCELERATION SOMETIMES NO ACCELERATION CAR RADIO DOES NOT COME ON AT ALL OR THE SCREEN FREEZES TRACTION CONTROL GOES ON AND OF ON ITS OWN ALTERNATOR NOT CHARGING PROPERLY OWNED THE VEHICLE FOR ABOUT A MONTH AND HALF I EXPRESSED CONCERNS WHEN I FIRST TEST DROVE THE CAR MY DEALER TOLD ME HE WOULD SEND THE CAR TO JEEP I BOUGHT IT FROM A CHEVY DEALER WITH ABOUT 34,200 MILES AS I SAID OWNED THE CAR LESS THAN 2 MONTHS HAWTHORNE CHEVROLET HAS SENT MY VEHICLE TO JEEP BEEN WITHOUT FOR OVER A WEEK HAVE NOT EVEN MADE 1ST PAYMENT YET CONTACTED JEEP CORPORATE I HAVE A CASE # 3009-95-39 BUT STILL NO SATIFACTION

Electrical System
Filed Sep 29, 201625,708 milesFL

ON WEDNESDAY MORNING, AUGUST 24TH, 2016, MY WIFE WAS DRIVING OUR 2014 JEEP CHEROKEE LATITUDE IN TRAFFIC WHEN FOR AN UNKNOWN REASON THE VEHICLE STOPPED DEAD, NO WARNING, NO COASTING TO A STOP, AN IMMEDIATE VERY ABRUPT STOP. THE STEERING WHEEL LOCKED UP, THE FRONT WHEEL DRIVE SYSTEM LOCKED UP, THE VEHICLE WAS UNRESPONSIVE TO ANY DRIVER COMMANDS. MY WIFE HAD TO SEEK ASSISTANCE IN MOVING THE VEHICLE TO A SAFE LOCATION OUT OF THE TRAFFIC LANES. WE SERIOUSLY BELIEVE THAT THIS UNINTENDED AND UNCONTROLLABLE VEHICLE ACTION IS A SAFETY ISSUE INHERENT WITHIN THIS MODEL OF 2014 JEEP CHEROKEE. UPON DIAGNOSIS BY THE LOCAL FCA DEALER, WE WERE INFORMED THAT THE VEHICLES OEM BATTERY FAILED THE LOAD TEST AND WOULD BE REPLACED UNDER THE JEEP FACTORY WARRANTY, BATTERY PART NUMBER BB94R750-AA. THE DEALERS SERVICE REPRESENTATIVES SEEMED TO BE UNCONCERNED WITH WHAT IN OUR OPINION IS A SERIOUS DESIGN FLAW WITH THIS VEHICLE. THE VEHICLE HAS RECEIVED 3 PREVIOUS SOFTWARE UPDATES UNDER FACTORY WARRANTY DUE TO SAFETY RECALLS.

Power Train
Filed Sep 28, 2016500 milesNY

TRANSMISSION SLIPPING AND BANGING. SLIPS AT START FROM STOP

Power Train
Filed Sep 28, 201637,000 milesOH

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 35 MPH, "SERVICE TRANSMISSION" WAS DISPLAYED ACROSS THE MESSAGE BOARD. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THAT AN UPDATE NEEDED TO BE PERFORMED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN), BUT THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Sep 28, 201636,000 milesTX

VEHICLE LOSES POWER WHILE DRIVING AND FAILS TO ACCELERATE PROPERLY WHICH POSES A SAFETY ISSUE WHEN DRIVING ON FREEWAYS WHERE SPEEDS CAN REACH UP TO 70-80MPH. THE VEHICLE WILL ONLY REACH FIRST GEAR AND REACH ONLY A SPEED OF 40 MPH.

Electronic Stability Control (esc)
Filed Sep 26, 201619,000 milesNY

LOSS OF MOTOR POWER CAUSING ERROR CODES AND THE SHUT DOWN OF VEHICLE. VEHICLE SOMETIMES RESTARTS BUT OFTEN DOES NOT. THIS OCCURS WHILE VEHICLE IS IN MOTION. VEHICLE HAS BEEN BROUGHT BACK TO DEALER 4 DIFFERENT TIMES SINCE APRIL 1016 AND STILL NOT BEING FIXED. I RECEIVED A RECALL NOTICE AND DEALER STATED PARTS CURRENTLY NOT AVAILABLE ANYWHERE TO REPAIR ISSUE.

Power Train
Filed Sep 26, 201611,000 milesVA

TRANSMISSION FAILURE DISPLAY ON THE DASH. THE CAR WOULD NOT MOVE AFTER BEING PUT IN REVERSE.THE CAR WAS STATIONARY IN THE GARAGE. THIS THE SECOND TIME THIS HAPPENED. THE CAR HAS BEEN TOWED TO THE DEALER TWICE . THE TRANSMISSION IS DOING THE SAME THING AS THE FIRST TIME . I AM AFRAID TO GO ON ANY TRIPS BECAUSE THE CAR IS NOT RELIABLE . MILEAGE ON THE VEHICLE IS 11,000.THE VEHICLE IS PRESENTLY ON A RECALL FOR THE PROBLEMS WITH THE TRANSAXLE WIRE HARNESS.S55/NHTSA 16V-529.THE TRANSMISSION JERKS AND HESITATES ON STARTS.

Electrical System
Filed Sep 25, 2016150 milesNC

MAIN ISSUE IS WITH THE NINE SPEED TRANSMISSION ON OUR 2014 CHEROKEE. WE HAVE HAD ISSUES WITH THIS TRANSMISSION FROM THE DAY W BOUGHT CAR. INITIALLY THERE WERE THE BUMPS, BANGS, KNOCKS AND HARD ERRATIC SHIFTING BOTH UP AND DOWN SHIFTING. NOW WITH 20,000+ MILES, AND MANY-MANY TRIPS TO DEALER WE ARE STILL HAVING TO DEAL WITH A SITUATION IN WHICH THE TRANSMISSION HAS BEEN "FLASHED" TO REMOVE SECOND GEAR ON DOWNSHIFT, THUS HANGING UP IN THIRD, AND CAUSING VEHICLE TO ALMOST STALL OUT WHEN TRYING TO ACCELERATE FROM A SLOW, NON-STOPPING SPEED. THIS HAS CREATED SOME GUT WRENCHING AS WELL SITUATIONS. THE ONLY WAY I HAVE FOUND TO OVERCOME THIS PROBLEM IS TO MANUALLY SHIFT INTO SECOND GEAR - - - AND THIS IS SUPPOSED TO BE AN AUTOMATIC TRANSMISSION. MY WIFE GENERALLY USES THIS CAR AND DOES NOT REALLY UNDERSTAND THE "MANUAL SHIFTING PART". HOPEFULLY, SHE WON'T GET INJURED OR WORSE IN THIS THING!!! THIS NEEDS TO BE FIXED!!!!!

Power Train
Filed Sep 23, 201632,000 milesCA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.

Power Train
Filed Sep 23, 201622,000 milesNJ

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CHECK ENGINE AND TRANSMISSION WARNING INDICATORS ILLUMINATED. THE VEHICLE STARTED TO OVERHEAT AND FAILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND. THE FAILURE RECURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

Power Train
Filed Sep 23, 201620,000 milesCA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE GEAR SHIFTED AUTOMATICALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE CONTACT RECEIVED THE RECALL NOTICE; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. IN ADDITION, THE RADIO STARTED CHANGING STATIONS AUTOMATICALLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

Power Train
Filed Sep 23, 2016AZ

THE CAR SHIFTS REAL HARD CAUSING THE CAR TO JERK AT TIMES, THEN IT MAY STALL, IT HAS TROUBLE ACCELERATING AND WHEN YOU DO IT JERKS. IT HAPPENS FROM STOPPING TO WHEN YOUR DRIVING

Engine
Filed Sep 23, 201633,000 milesMD

VEHICLE HAS CUT OFF WHILE DRIVING, UNEXPECTEDLY ON 6 OCCASIONS. THE VEHICLE LOSES POWER, STEERING BECOMES STUFF, AND THE DRIVER DASH SHOWS A MESSAGE TO SHIFT TO NEUTRAL WHILE ACTIVELY IN DRIVE. AFTER SEVERAL ATTEMPTS AT A RESTART, THE VEHICLE EVENTUALLY RESUMES NORMAL DRIVING. THIS HAS OCCURRED IN MY PERSONAL VEHICLE, AS WELL AS A RENTAL VEHICLE.

Unknown or Other
Filed Sep 23, 201631,226 milesMN

ONE MORNING I WAS DRIVING TO WORK IN MY 2014 JEEP CHEROKEE, AND I LOST ALL POWER GOING 30 MPH. THE DASH LIGHTS WENT OFF, THE RADIO WENT OFF, AND THE ENGINE TURNED OFF. I COASTED TO THE SHOULDER WITH NO POWER. I CALLED THE FCA RECALL ASSISTANCE CENTER AND THEY SUGGESTED I GET A DIAGNOSTIC DONE. IF THE PROBLEM IS DUE TO THE S55 TRANSAXLE WIRE HARNESS RECALL, THEN THEY SAID I WOULD BE ELIGIBLE FOR A LOANER VEHICLE UNTIL THE RECALL PART WAS MADE FOR MY JEEP. I CALLED MY LOCAL JEEP DEALER AND SET UP AN APPOINTMENT TO GET THE DIAGNOSTIC DONE. 2 DAYS AFTER MY LOSS OF POWER, I GOT A MESSAGE ON MY DASH THAT SAID "SERVICE 4WD." I'M DEEPLY CONCERNED ABOUT MY SAFETY, AND THE SAFETY OF MY FAMILY IN THIS JEEP.

Electronic Stability Control (esc)
Filed Sep 22, 20162,300 milesCO

ON TWO SEPARATE OCCASIONS, BOTH WHILE REVERSING AND DRIVING THE CAR FORWARD, A MESSAGE HAS SUDDENLY APPEARED ON MY DASH FORCING MY CAR TO BE PUT IN PARK, THAT THE CAR IS NOT ABLE TO BE IN DRIVE, AND THE TRANSMISSION NEEDS SERVICED. AFTER THIS EVENT, THE CHECK ENGINE LIGHT APPEARS ON MY DASH FOR AT LEAST A COUPLE OF HOURS AND THEN DISAPPEARS.

Power Train
Filed Sep 22, 2016FL

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power TrainCrash
Filed Sep 22, 201638,000 milesDE

WHILE BRAKING ON A RESIDENTIAL STREET THE CAR LUNGED FORWARD RESULTING IN ACCIDENTAL CONTACT WITH CAR IN FRONT OF VEHICLE.

Electrical System
Filed Sep 21, 201626,000 milesVA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND THE VALVE BODY AND PARKING BRAKE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWO ADDITIONAL TIMES. ON ANOTHER OCCASION, THE HEADLIGHTS BECAME INOPERABLE AND THE "HEAD LAMP OUT" WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHILE DRIVING 15 MPH, THE AUTOMATIC POWER LOCKS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR; HOWEVER, THE SPECIFICS OF THE REPAIR WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000. ..UPDATED 10/13/16 *BF *JS *TR

Power Train
Filed Sep 21, 201634,000 milesFL

BEEN TO THE SHOP SEVERAL TIMES FOR TRANSMISSION PROBLEMS AND NEVER BEEN FIXED. ALL LIGHTS ON GEAR SHIFT STAY ALL LIT UP AND TRANSMISSION WILL GO OUT WHEN DRIVING ON BUSY ROADS I THEN GET A NOTIFICATION TO TURN OFF ENGINE WAIT AND RESTART. THIS WILL SOMETIMES HAPPEN SEVERAL TIMES IN ONE DAY.

Power Train
Filed Sep 20, 2016NJ

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V5290000 (POWER TRAIN) WAS RECEIVED IN SEPTEMBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Sep 20, 2016100 milesPA

THE TRANSMISSION ON THIS VEHICLE MAKES IT VERY DANGEROUS!! SURGING, HESITATION, SPEEDING UP, HARD SHIFTS CONTINUALLY. THE TRANSMISSION WAS REPLACED AND IT WAS SERVICED MANY TIMES WITH NO IMPROVEMENTS. WHEN YOU TRY TO PULL OUT ONTO A ROAD, IT WILL HARD SHIFT INTO GEAR AFTER HESITATION, IT DOES THE SAME WHEN BACKING UP. IT CAUSES A VERY DANGEROUS SITUATION AND I HAVE ALMOST BEEN HIT BY ANOTHER VEHICLE MANY TIMES DUE TO THE TRANSMISSION ISSUES. THE HEADLIGHTS ON THIS VEHICLE ARE DANGEROUS, THEY FOLLOW A SEVERE STRAIGHT LINE AND WHEN GOING UP AND DOWN HILLS IT CAUSES YOU TO LOSE VISION OF THE ROAD IN FRONT OF YOU.

Power Train
Filed Sep 19, 201655,000 milesOH

2014 JEEP CHEROKEE (KL) 8/29/2016 WHILE MY WIFE WAS DRIVING DOWN A BUSY HWY THE VEHICLE STALLED AND LOST ALL POWER. SHE HAD TO COAST INTO A LOCAL FIRESTATION LOT AND PARK THE VEHICLE. THE SCREEN SAID PUT CAR IN PARK AND RESTART. SHE DID IT DID NOTHING. THEN THE SCREEN SAID SERVICE TRANSMISSION AND RESTART. THE 2ND TIME SHE DID IT STARTED AND WHEN SHE PUT THE VEHICLE INTO DRIVE IT MADE A LOUD CLUNK NOISE AND SHOOK THE CAR. WE DROVE IT TO THE DEALER AND THE CODE SHOWED THE CLUTCHES WERE SEIZED. THE DEALER SAID PER CHRYSLER TO RESET THE CODE DO UPDATES AND TEST DRIVE AND SEE IF THE CODE COMES BACK ON. AFTER THEY DROVE IT 50 MILES THEY SAID IT WAS GOOD TO GO AND COULDNT DUPLICATE IT. WELL TODAY 9/19/2016 IT DID IT AGAIN THE EXACT SAME THING. THIS TIME MY WIFE HAD THE KIDS IN THE VEHICLE ON A BUSY HWY. CALLED DEALER TOOK IT TO THEM AND NOW CARS DEEMED UNSAFE AND THEE ISSUED US A RENTAL COVER BY CHRYSLER. BUT THEY ARE NOT SURE WHAT THE PROBLEM IS AND HAVE NO TIME FRAME OR WHATS WRONG WITH VEHICLE. SOMETHING IS WRONG WITH THIS VEHICLE AS THIS HAPPEN TWICE IN LESS THAN A MONTH.

Power Train
Filed Sep 19, 201638,000 milesKY

I WAS DRIVING ON INTERSTATE 75 AND MY VEHICLE CAME TO A SUDDEN COMPLETE STOP LUCKILY IT WAS HEAVY TRAFFIC SO I WAS NOT GOING VERY FAST. THE DISPLAY SAID SERVICE TRANSMISSION AND IT WOULD NOT SHIFT TO DRIVE AFTER A FEW MINUTES AND TURNING THE VEHICLE OFF IT WORKED BUT NOW CHECK ENGINE LIGHT IS ON.

Power Train
Filed Sep 18, 2016TX

THERE ARE MULTIPLE RECALLS ON THIS VEHICLE THAT ARE OVER A YEAR OLD THAT CAN RESULT IN THE VEHICLE BECOME INOPERABLE WHILE DRIVING. NOTHING SEEMS TO BE HAPPENING TO RESOLVE THESE ISSUES. TWO OF THE RECALLS CAN RESULT IN LOSS OF POWER WHILE DRIVING.

Power Train
Filed Sep 16, 201690,000 milesMO

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ATTEMPTING TO OPERATE THE VEHICLE, IT FAILED TO REGISTER THE CORRECT GEAR. IT TOOK NUMEROUS ATTEMPTS TO OPERATE THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/07/16*LJ THE CONSUMER STATED ONE MONTH AFTER PURCHASE, THE VEHICLE FAILED TO PULL THE BOAT FROM THE RAMP.. THE BODY RANGE REPLACED. UPDATED 12/13/16.*JB

Suspension
Filed Sep 16, 2016300 milesMN

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING FLAT TOWED, IT VIBRATED UNCONTROLLABLY. THE CONTACT STATED THAT THERE WAS A DEATH WOBBLE TO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE FAIULRE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300.

Power Train
Filed Sep 15, 201650,000 milesMA

THIS VEHICLE HAS BEEN SERVICED 2 TIMES SINCE I HAVE OWNED IT DUE TO LOSS OF MOTIVE POWER. NOW I AM RECEIVING A RECALL FOR AN ISSUE THAT COULD CAUSE THE SAME TYPE OF MOTIVE POWER LOSS AND POTENTIAL CRASH WITHOUT WARNING. I TRAVEL SIGNIFICANT MILES EVERY DAY WITH THIS VEHICLE AND WITH MY CHILDREN. THIS IS PUTTING LIVES AT RISK AND I AM SIGNIFICANTLY CONCERNED ABOUT THIS RECALL. I CALLED A JEEP DEALERSHIP TODAY AND WAS TOLD IT COULD BE MONTHS BEFORE THIS IS CORRECTED AS PARTS ARE NOT EVEN MANUFACTURED YET FOR THIS ISSUE.

Power Train
Filed Sep 15, 201627,450 milesTX

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANS AXLE WIRE HARNESS NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS BEING UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,450. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 15, 20165,000 milesNH

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING ERROR INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

Vehicle Speed Control
Filed Sep 15, 20169,200 milesFL

SUDDEN UNINTENDED ACCELERATION (OVER 2000 RPM) WHEN BREAKING OR COASTING TO A STOP. VEHICLE SPEED CONTROL COMPONENT NEEDS TO BE REPROGRAMED OR REPLACED IN AUTOMATIC TRANSMISSION. PROBLEM NOT FIXED DURING LAST CHECKUP.

Power Train
Filed Sep 14, 201644,000 milesIN

WE PURCHASED A 2014 JEEP CHEROKEE LIMITED, 4WD W/ACTIVE DRIVE 2 IN JANUARY 2014. WHEN WE PURCHASED THIS VEHICLE, WE TRADED IN A GMC TERRAIN. WE WERE CERTAIN THAT THE JEEP WAS GOING TO BE A FANTASTIC PURCHASE, KNOWING THE REPUTATION OF JEEP. WE HAVE HAD NOTHING BUT WHAT I'D CALL SERIOUS PROBLEMS WITH THE TRANSMISSION. EVERY TIME I TAKE IT IN FOR AN OIL CHANGE, I MENTION IT, AND THEY DO "SOFTWARE UPDATES." EACH SOFTWARE UPDATE THAT HAS BEEN DONE HAS NOT CORRECTED THE PROBLEM STILL. ALL IT'S DONE IS CREATED A DIFFERENT PROBLEM. THERE HAVE NOW BEEN 5 RECALLS ON THIS VEHICLE, 1 OF WHICH HASN'T BEEN TAKEN CARE OF YET BECAUSE JEEP HASN'T COME UP WITH A REPLACEMENT PART, SO I'M STUCK WITH A RENTAL RENEGADE THAT IS NOWHERE NEAR COMPARABLE TO MY CHEROKEE LIMITED 4WD, FOR AN "UNSPECIFIED AMOUNT OF TIME." MY STEERING COLUMN MAKES A GRINDING NOISE LOUDER THAN A 40 YEAR OLD TRUCK. THE DEALERSHIP TOLD ME THAT IT WAS A NORMAL SOUND. NO VEHICLE I'VE EVER DRIVEN HAS SOUNDED LIKE THIS, ESPECIALLY ONE THAT COST ME $40,000!!!

Power Train
Filed Sep 14, 2016NH

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power Train
Filed Sep 14, 201642,000 milesTX

WHILE DRIVING UP A PARKING GARAGE RAMP TRANSMISSION WENT OUT CAUSING JEEP TO ROLL BACK DOWN RAMP UNTIL BRAKES APPLIED. ALL WARNING LIGHTS CAME ON. LET JEEP SET FOR A FEW MOMENTS, SHUT ENGINE OFF, AND WHEN RESTARTED WAS ABLE TO MOVE IT TO A SAFE AREA, BUT TRANSMISSION SHIFTED HARD, JARRING THE JEEP. NEXT MORNING WHEN STARTED, JEEP RAN FINE, BUT CHECK ENGINE LIGHT WAS ON. TOOK JEEP TO DEALER TO GET CHECKED, WAS TOLD 4 NEW RECALLS ON IT INCLUDING TRANSMISSION ISSUE. NOT SURE IF THIS ISSUE IS RELATED TO CURRENT RECALL ON THE TRANSMISSION OR NOT.

Power Train
Filed Sep 14, 2016CT

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power Train
Filed Sep 13, 201628,000 milesWV

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT ACCELERATE, THE TRANSMISSION INDICATOR ILLUMINATED, AND THE "SHIFT TO PARK AND RESTART" MESSAGE APPEARED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

Electrical System
Filed Sep 13, 201611,000 milesGA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM FAILED AND THE VALVE BODY AND BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE CONTACT MENTIONED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000. THE CONSUMER STATED THE VEHICLE BROKE DOWN ON FOUR SEPARATE OCCASIONS.. WHEN THE CONSUMER TRIED TO RESTART THE VEHICLE, THE ELECTRICAL COMPONENTS CAME ON AND THE ENGINE TRIED TO TURN OVER, BUT FAILED. ALL POWER TO THE VEHICLE WAS WORKING INSIDE; RADIO, DASH, TOUCH SCREEN AND LIGHTS WERE ON. THE CONSUMER TRIED TO RESTART IT AGAIN, BUT THE ENGINE DID NOT EVEN TURN OVER, BUT ALL THE ELECTRICAL COMPONENTS CONTINUED TO WORK. THE CONSUMER CALLED A TOW TRUCK, AND WHEN HE JUMP STARTED IT, THE VEHICLE MADE A LOUD NOISE WHEN DROPPING INTO GEAR AND JERKED UPON ACCELERATION. WHEN THE VEHICLE BROKE DOWN THE FOURTH TIME, IT DROPPED OUT OF GEAR WITH A JERKING MOTION. THE TRANSMISSION FAILED WHILE MERGING INTO THE TRAFFIC. ONCE THE VEHICLE TRANSMISSION DROPPED OUT OF GEAR, THE PARKING BRAKE ENGAGED AND THE VEHICLE PROCEEDED TO FISH TAIL ACROSS THREE LANES OF TRAFFIC. THE VEHICLE LOSS POWER STEERING AND FAILED TO ACCELERATE. UPDATED 11/08/16.*JB UPDATED 11/08/16*LJ *T

Electronic Stability Control (esc)
Filed Sep 13, 201635,000 milesUT

WHEN AT AN AVERAGE RATE OF SPEED (55MPH) WHILE DRIVING ON A CURVE (THERE IS A BUMP IN THE ROAD AT THE SPOT I AM REFERRING TO), WHEN THE JEEP HITS IT, IT HAS A DEATH WOBBLE IN THE FRONT END!!! CRUISE CONTROL SPEEDS UP ON A VERY SMALL DECLINE IN THE ROAD EVERY TIME USED!!! FROM A STOP, THE CAR HAS A HARD SHIFT WHEN BEGINNING TO PRESS ACCELERATOR!!! HANDS FREE VOICE GETS MY VOICE REQUEST WRONG ALMOST EVERY TIME!!!

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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