Page 30 of 53 · complaints 1,451–1,500 of 2,650

2014 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Power Train
Filed Dec 6, 201780,300 milesVA

DESPITE A NUMBER OF UPDATES MADE TO THE TRANSMISSION IN THE JEEP CHEROKEE (KL) SERIES, THE TRANSMISSION CONTINUES TO GIVE ME SAFETY CONCERN. AMONGST THE ISSUES EXPERIENCED A SIGNIFICANT PAUSE OR "HANG TIME" WHEN ATTEMPTING TO ACCELERATE FOR A TURN. THIS OCCURS BOTH DURING TIME OF DECELERATION INTO A TURN LANE FOLLOWED BY A QUICK TURN (I.E. WHEN THERE IS AN OPENING IN TRAFFIC) OR WHEN STOPPED (I.E. STOPPING AT A STOP SIGN AND THEN ACCELERATING FOR A TURN THE CAR BEGIN TO ROLL AT A FEW MILES PER HOUR BY THE TRANSMISSION JUST FEELS LIKE IT WON'T CONNECT, WHEN IT DOES THE VEHICLE LURCHES AND OFTEN BREAKS TIRE TREAD CONTACT, EVEN ON DRY PAVEMENT). ANOTHER ISSUE INVOLVING THE TRANSMISSION IS WHILE PARKING, APPROXIMATELY ONE WEEK AGO I WAS TURNING INTO A TIGHT PARKING SPACE AND I SUPPOSE THE TRANSMISSION MUST HAVE BEEN IN 2ND GEAR AND NOT 1ST AS IT DECIDED TO DOWNSHIFT, LURCHING THE VEHICLE FORWARD. FORTUNATELY, SINCE I WAS TURNING INTO A PARKING SPACE, I HAD THE BRAKES NEARLY FULLY ENGAGED, WHICH KEPT ME FROM STRIKING THE NEXT CAR OVER, BUT IT WAS CLOSE AS THE LURCH WAS SIGNIFICANT ENOUGH TO THROW THE CARS WEIGHT FORWARD. JEEP HAS MADE AN EFFORT TO ADDRESS SOME OF THESE ISSUES VIA SOFTWARE UPDATES, BUT I AM CONCERNED THAT NEARLY 4 YEARS INTO OWNERSHIP OF THIS VEHICLE THAT THE TRANSMISSION CANNOT ACTUALLY BE "FIXED." I AM CONCERNED THAT THE TRANSMISSION WILL CONTINUE TO CAUSE AND OR ALLOW FOR SAFETY SITUATIONS THAT ARE GOING TO LEAD TO TRAFFIC CRASHES AND POSSIBLE INJURIES. I FEEL A

Power Train
Filed Dec 5, 201740,641 milesWA

MY 2014 JEEP HAS BEEN IN FOR REPAIRS ON THE TRANSMISSION A TOTAL OF FOUR TIMES . THE LAST TIME ON 11/18/17. THE DODGE DEALERSHIP IN TACOMA WA. REPLACED THE TRANSMISSION ALL UNDER THE SERVICE POWERTRAIN WARRANTY. THEY HAD THE JEEP FOR 14 DAYS . PICKED UP JEEP ON 12/02/2017 DROVE HOME ABOUT 9 MILES GOT IN THE CAR THE NEXT DAY DROVE TO THE FREEWAY ON RAMP THAT IS LESS THAN A MILE FRO MY HOME HAS I WAS TRYING TO GET ON THE FREEWAY THE CHECK ENGINE LIGHT CAME ON AND THE SERVICE TRANSMISSION LIGHT COME ON DROVE TO THE NEXT EXIT ABOUT ONE HALF A MILE PARKED THE JEEP CALLED THE SERVICE DEPARTMENT AND WAS TOLD TO BRING IT BACK IN THE NEXT MORNING . DROVE THE CAR BACK TO MY HOUSE AFTER ABOUT FOUR HOURS WHEN IO STARTED THE CAR BACK UP THE ENGINE LIGHT WAS STILL ON BUT NO SERVICE TRANSMISSION HAS I DROVE ON TO THE FREEWAY ONCE AGAIN THE SERVICE TRANSMISSION CAME ON .THIS JEEP IS A LEMON THEY HAVE REPLACED THE TRANSMISSION I AM NOT SURE WHAT ELSE THEY CAN DO FOR A POOR MAKE 9 GEAR TRANSMISSION. I AM AT MY WITTS END WITH THIS JEEP AND WOULD LIKE TO BE COMPENSATED FOR THE JEEP . THIS THING IS A DEATH TRAP PLEASE HELP THE CONSUMERS OUT THAT HAVE PAID ALOT OF MONEY FOR THESE JEEPS AND HAVE THEM TOTAL RECALLED .

Power Train
Filed Dec 4, 201757,000 milesPA

TRANSMISSION FAILED, CAR STOPPED WHILE DRIVING.ON HIGHWAY. RESTARTED AND HAD HARD SHIFTING AND STALLING PROBLEMS.THIS IS SECOND TRANSMISSION IN THIS CAR, FIRST WAS REPLACED AFTER ONE YEAR DRIVING.

Power Train
Filed Dec 4, 201744,895 milesPA

WHEN I TURNED THE KEY TO START THE CAR ON THE MORNING OF 12/1/17, NOTHING HAPPENED. AFTER THREE ATTEMPTS THE CAR FINALLY RESPONDED AND STARTED. AFTER DRIVING ABOUT 10 MINUTES, WHILE IN THE MIDDLE OF ROUTE 191 AND TRAVELING ABOUT 45 MPH, THE POWER TRAIN SIMPLY DISENGAGED. STEPPING ON THE ACCELERATOR DID NOTHING. LUCKILY I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. HAD I BEEN IN AN INTERSECTION I COULD HAVE EASILY BEEN WIPED OUT. I PUT THE VEHICLE IN PARK AND NOTICED 2 WARNING MESSAGES. THE FIRST READ: 'SERVICE TRANSMISSION RESTART IN PARK WITH VEHICLE AT ZERO SPEED.' THE SECOND MESSAGE SAID: 'SERVICE PARK BRAKE.' A HOST OF SERVICE LIGHTS LIT ACROSS THE DASHBOARD AS WELL. I TURNED THE CAR OFF AND RESTARTED IT. WHEN I SHIFTED INTO REVERSE, IT MADE A VERY LOUD CLANK SOUND. I COULD NOT SHIFT ANY FURTHER TO NEUTRAL OR DRIVE. THE SAME THING OCCURRED A SECOND TIME. ON MY THIRD ATTEMPT, I WAS ABLE TO SHIFT INTO DRIVE. I IMMEDIATELY DROVE TO THE CLOSEST JEEP DEALERSHIP. THEY HOOKED IT UP TO THE DIAGNOSTIC MACHINE AND FOUND NO ACTIVE OR STORED MESSAGES. THEY SCHEDULED ME TO COME BACK TO UPDATE THE CAR'S SOFTWARE.

Suspension
Filed Nov 28, 201758,691 milesAL

JEEP CHEROKEE 2014 STRUT BUSHING. WHEN I TURN IN MY JEEP CHEROKEE IT MAKES NOISES. THE FRONT TWO BUSHINGS HAVE STARTED TO DRY UP. THE JEEP IS DRIVEN IN MOSTLY CITY ROADS. IT IS OUR FAMILY CAR NEED IT TO BE SAFE!

Engine
Filed Nov 27, 201751,000 milesIN

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE WAS GETTING STUCK IN GEAR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BOB POYNTER CHRYSLER, 3020 B NATIONAL RD, COLUMBUS, IN) WHERE IT WAS DIAGNOSED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ON JULY 1, 2017, WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE WOULD NOT SHIFT INTO GEAR AND THE "ERROR CAR MUST BE IN PARK BEFORE SHIFTING GEAR" MESSAGE APPEARED. THE CONTACT RESTARTED THE VEHICLE AND TOOK IT TO COMMUNITY CHRYSLER DODGE JEEP RAM (2300 S WALNUT ST, BLOOMINGTON, IN 47101) WHERE IT WAS DIAGNOSED THAT THE SYSTEM NEEDED TO BE UPDATED AGAIN. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ADDITIONALLY, WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT AN APPOINTMENT WAS NEEDED FOR SERVICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN APPOINTMENT WAS SCHEDULED FOR A LATER DATE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 51,000.

Electrical System1 injured
Filed Nov 19, 201736,000 milesCT

I PARKED MY CAR IN THE GARAGE AS USUALLY (SO VEHICLE WAS PARKED). ON TOP OF MY GARAGE THERE IS MY NEIGHBOR'S APARTMENT AND MY APARTMENT IS ON TOP OF THE NEIGHBOR'S APARTMENT. I AM COMPLETELY SURE THAT, WHEN I CAME HOME THE NIGHT BEFORE, I HAD SHUT OFF THE CAR (USING THE PUSH BUTTON- THE CAR HAS A KEYLESS IGNITION SYSTEM) BUT IN THE MIDDLE OF THE NIGHT THE CAR TURNED ON BY ITSELF. WE DON'T KNOW FOR HOW LONG THE CAR WAS RUNNING BUT IT RAN ENOUGH TIME TO FILL MY NEIGHBOR'S APT. WITH FUMES AND ALSO THE FUMES REACHED MY APT. UPSTAIRS WHERE I WAS SLEEPING WITH MY DAUGHTER. THE TWO OF US (MY DAUGHTER AND I) WERE LUCKY BECAUSE I HAD ALL MY WINDOWS OPEN (IT WAS HOT THAT NIGHT) BUT MY NEIGHBOR ENDED UP IN THE HOSPITAL FOR 3 WEEKS. AT LEAST 19 DEATHS HAVE BEEN REPORTED NATIONS WIDE DUE TO KEYLESS IGNITION MALFUNCTIONING ISSUES. THERE SHOULD BE SOME SORT OF AUTOMATIC SHUT DOWN AFTER A CERTAIN AMOUNT OF TIME BUT THERE ISN'T ONE IN ANY CAR THAT HAVE THIS KEYLESS IGNITION SYSTEM. ALSO VERY FEW MANUFACTURERS HAVE ADDED A BEEPING OR AUDIO ALARM TO WARN DRIVERS THEY HAVE WALKED AWAY WITH THE FOB BUT FAILED TO TURN OFF THE IGNITION. I DID TURNED OFF MY CAR BUT STILL IT TURNED ON BY ITSELF, CAUSING MY CAR TO IDLE IN THE GARAGE FOR MANY HOURS. I BELIEVE THE START/STOP BUTTON ON THE DASHBOARD OF MY CAR IS ACTUALLY MALFUNCTIONING. HOWEVER WHEN I TOLD THIS TO JEEP DEALER THEY SAID THE CAR IS PERFECT AND THEY WANT TO GIVE ME BACK ONLY $15K. I PAID $24K FOR THAT VERY DANGEROUS CAR! SINCE THE INCIDENT

Exterior Lighting
Filed Nov 18, 2017WV

HEADLIGHTS FAIL TO PROPERLY ILLUMINATE ALMOST TO THE POINT THAT THEY SEEM DIM EVEN ON HIGHBEAM, UNABLE TO SEE NO FURTHER THAN 30' IN FRONT OF VEHICLE, VERY DANGEROUS WHEN PASSING OTHER TRAFFIC, HEADLIGHTS ALMOST SEEM TO GO OUT WHEN PASSING OTHER VEHICLES, VERY POOR VISIBILITY IN RAIN

Engine
Filed Nov 17, 201755,500 milesVA

TRANSMISSION HAS BEEN KNOCKING VERY HARD WHEN I PUT IT INTO DRIVE. ONE DAY WHEN I STARTED MY CAR IN MY DRIVEWAY, THE CHECK ENGINE LIGHT CAME ON AND A MESSAGE STATING "SERVICE TRANSMISSION, PLACE CAR INTO PARK THEN INTO DESIRED GEAR." ONCE I PUT THE CAR INTO DRIVE, IT FELT AND SOUNDED LIKE MY ENGINE WAS GOING TO JUMP OUT OF THE CAR. I TRIED TO TURN MY CAR OFF AND RESTART IT, HOWEVER, I HAD NO SUCCESS WITH THAT. I HAVE HAD NO ISSUES AT ALL WITH MY DRIVING UP UNTIL THIS POINT. I BOUGHT MY JEEP IN DECEMBER 2013 AND THIS ISSUE OCCURRED NOVEMBER 2017. I SERVICE MY JEEP ON A REGULAR BASIS AND DO NOT DRIVE RECKLESSLY. THIS ISSUE HAPPENED ALL OF A SUDDEN. A DAY BEFORE THIS HAPPENED, I DID NOTICE WHEN TURNED MY CAR ON AND PUT IT IN DRIVE, THE TRANSMISSION DID "KNOCK" INTO GEAR A LOT MORE AGGRESSIVELY THAN NORMAL.

Power Train
Filed Nov 17, 201755,000 milesMI

THE VEHICLE LURCHES DUE TO TRANSMISSION PROBLEMS. THE VEHICLE WILL ALSO GO INTO A "SAFETY GEAR" WHICH IS 4TH WHEN AT FREEWAY SPEEDS, CAUSING DRIVER TO MAKE IMMEDIATE REACTION TO PULL OFF TO THE SHOULDER TO PREVENT DEATHLY ACCIDENT. THIS HAPPENS WHEN THE VEHICLE WAS TRAVELING AT 70 MPH.

Power Train
Filed Nov 16, 201750,000 milesVA

TRANSMISSION ELECTRONIC SHIFT LEVER. THE SHIFTER DOES NOT ALWAYS LIGHT UP. THE DEALERSHIP/CHRYSLER SAYS THE PRNDM AND ESM MODULE NEED TO BE REPLACED. THE REMEDY THE SHIFTER SOMETIMES NOT LIGHTING UP WHEN SHIFTING INTO D, R OR P. THE CAR CAN BE IN DRIVE SHIFT TO REVERSE AND THE LIGHT DISAPPEARS. NEXT TIME A MILE DOWN THE ROAD SHIFT FROM PARK TO DRIVE, IT LIGHTS UP. ALSO, THE ELECTRONIC NOTICE HAS TWICE SAID AFTER BEING IN PARK AND NOT WANTING TO GO IN GEAR THAT THE SHIFTER NEEDS TO BE SERVICED. THE MODULE IS COVERED BUT THE PRNDM IS NOT??? DOESN'T MAKE SINCE THAT OUT OF POCKET TO US IS $400 JUST FOR THE PRNDM. COMPLAINED TO CHRYSLER. THEY WERE GOING TO PAY HALF AND SINCE WE KEPT ESCALATING THE CASE WITH CHRYSLER THEY WILL PAY NOTHING.

Service Brakes
Filed Nov 15, 201767,000 milesKY

WATER INTRUSION CAUSED CORROSION OF BRAKE HARNESS AND MODULE LOCKING PARKING BRAKE, VEHICLE NOT ABLE TO BE DRIVEN. VEHICLE WAS STATIONARY AT THE TIME OF PARKING BRAKE AUTO ENGAGING.

Engine
Filed Nov 13, 201738,961 milesWA

JEEP STALLS OR WON'T START, TRY TO START MULTIPLE TIME UNTIL FINALLY STARTS AND OMITS WHITE SMOKE. TOOK TO DEALERSHIP, AFTER CHECKUP, JEEP IS LOW ON OIL BUT IS NOT DUE FOR OIL CHANGE. DASHBOARD READING SHOWS ONLY 62% OIL USED. MILEAGE BETWEEN LAST OIL CHANGE WAS 4839 MILES. I WAS ADVISED THAT VEHICLE OIL CONSUMPTION WAS WITHIN LIMITS. HAD OIL CHANGED THEN SAME PROBLEM ENSUED AGAIN 3.5 MONTHS LATER MILEAGE BETWEEN OIL CHANGES IS NOW 3637 MILES DRIVEN, DASHBOARD SHOWS 48% OIL USED AND DEALERSHIP GIVES ME THE SAME EXCUSE. OIL IS LOW BUT NO LEAKAGE ANYWHERE AND CONSUMPTION IS WITHIN GUIDELINES FOR MY VEHICLE. CHANGED OIL AGAIN AND WILL SEE WHAT HAPPENS IN THE NEXT 3 TO 4K MILES. I'M SURE I WILL BE BACK AGAIN. HOW MANY TIMES DO I NEED TO TAKE MY VEHICLE IN FOR THE SAME PROBLEM BEFORE THEY LOOK DEEPER FOR THE ROOT OF THE PROBLEM. OIL SHOULD ONLY BE CHANGE EVERY 6000 TO 8000 MILES, THIS IS HOW IT WAS IN THE BEGINNING WHEN I PURCHASED IT NOW THE MILEAGE BETWEEN OIL CHANGES GET LOWER AND LOWER.

Power Train
Filed Nov 9, 201739,888 milesWA

I HAVE HAD MY JEEP IN THE DODGE JEEP DEALERSHIP IN TACOMA WA. THREE TIMES FOR THE TRANSMISSION ISSUES AND THEY HAVE YET TO FIX THE PROBLEM. THE FIRST TIME WAS AT 22138 MILES CHECK ENGINE LIGHT CAME ON THEY FOUND CODES PO520 UO121 &U0001THEY VERIFIED THAT THE OIL PRESSURE SENSOR FAILED THEY FOUND THAT THEY NEEDED THE TCM.ALSO DID THE BODY CONTROL MODULE THEY HAD THE JEEP FOR 6 DAYS ALL COVERED UNDER WARRANTY AND RECALLS.THEN AGAIN ON 3/31/2014 BACK TO THE DEALER WITH SAME THING CHECK ENGINE LIGHT AND SERVICE TRANSMISSION THEY DID A FLASH FOR PCM AMD TCM TO ADDRESS SHIFTING ISSUES JEEP WAS IN THE SHOP FOR FOUR DAYS MILLAGE WAS AT 33658 .@ SECOND TIME IN SHOP FOR ENGINE LIGHT AND TRANSMISSION ISSUES AND WARNING LIGHTS. AT 35512 ONCE AGAIN SAME SCENARIO CHECK ENGINE LIGHT COMES ON & SERVICE TRANSMISSION THIS TIME THEY HAVE THE JEPP IN THE SHOP FOR 13 DAYS THEY REPLACED VALVE BODY AND PERFORMED TSB 21-012-16. NOW ONCE AGAIN AT 39888 CHECK ENGINE LIGHT AND SERVICE TRANSMISSION LIGHT COMES ON CALL SERVICE DEPARTMENT THEY SAY BRING IT IN BUT NOW IT IS OUT OF WARRANTY I WILL HAVE TO PAY TO GET IT DIAGNOSED $156.00 TOTALLY B.S. COME ON DODGE JEEP DEALERSHIP GIVE ME A F- BREAK SAME HAPPENING AGAIN SO IT WASNT FIXED THE LAST TIME OR THE TWO TIMES BEFORE THAT NOW YOU WANT ME TO PAY YOU TO DIAGNOSE THE JEEP WHEN CLEARLY ITS THE SAME THING AS BEFORE THAT YOU DID NOT FIX . I CALL BS ON THAT. COME ON FIAT CRYSLER GET REAL THIS JEEP IS NOT WORTH THE 32,000 DOLLARS I AM PAYING FOR IT LET ALONE

Unknown or Other
Filed Nov 7, 201740,008 milesMI

MY JEEP IS HAVING TRANSMISSION ISSUES. IT IS DISPLAYING THE SERVICE SHIFTER ON MY DASHBOARD AND HAVING DIFFICULTIES SHIFTING INTO DRIVE. THE LAST TIME IT WORKED MY CAR AUTOMATICALLY TURNED THE EMERGENCY BRAKE ON WHILE I WAS DRIVING TO!!! I HAVE EXACTLY 40,000 MILES.....

Suspension
Filed Nov 3, 201760,629 milesTX

AT THE TIME I DISCOVERED THE PROBLEM MY JEEP WAS STOPPED. I HAD JUST TOWED IT BEHIND MY MOTORHOME FOR 40 MILES. THE FRAME TO WHICH THE TOW BAR IS ATTACHED HAD ALL THE WELDS BROKEN ON BOTH SIDES OF THE JEEP. THE FRAME PIECES ARE ALUMINUM. PICTURES WILL BE ATTACHED. I THINK THIS IS EXTREMELY SERIOUS AS THERE IS LITTLE OR NO INDICATION OF A PROBLEM UNTIL THE VEHICLE COMPLETELY BREAKS FREE. THIS IS NOT THE FIRST PROBLEM WITH THIS VEHICLE. A PDF FILE WILL BE INCLUDED IN THE ATTACHMENTS...UPDATED 11/16/17 *BF CONSUMER STATED ATTENTION NEEDS TO BRING A POSSIBLE DESIGN AND OR A MANUFACTURING DEFECT ON MY 2014 JEEP CHEROKEE. THIS INVOLVES THE ALUMINUM FRONT FRAME ASSEMBLY OF THE JEEP WHICH DOES NOT APPEAR TO BE ABLE TO WITHSTAND THE RIGORS OF BEING TOWED BEHIND A MOTORHOME ON THE NATIONS HIGHWAYS. ALSO, THE FRONT WHEEL WOBBLE (DEATH WOBBLE) COULD HAVE CONTRIBUTED PARTIALLY TO THE FAILURE, HOWEVER THAT WAS ALSO A DESIGN FLAW. UPDATED 9/18/18*JB

Electronic Stability Control (esc)
Filed Nov 3, 201728,000 milesTX

ON MANY OCCASIONS THE "DEATH WOBBLE", THE FRONT WHEELS OF MY 2014 JEEP CHEROKEE WOULD BEGIN VIOLENTLY OSCILLATING WHILE I TOWED THE JEEP BEHIND MY MOTORHOME. THIS WOBBLE WOULD OCCUR AT ANY SPEED AND USUALLY IN CONSTRUCTION ZONES OR ON A BIG BUMP IN THE HIGHWAY. JEEP FINALLY PROVIDED A "FIX" FOR THE PROBLEM BY REQUIRING A WIRING HARNESS TO BE INSTALLED. I PAID TO HAVE IT INSTALLED IN A VEHICLE THAT WAS SOLD AS FOUR WHEELS DOWN WITH NO MODIFICATIONS AND THAT HAS STOPPED THE WOBBLE PROBLEM. THE ORIGINAL MANUAL ALSO STATES THAT THE VEHICLE IS FLAT TOWABLE. THERE WAS AN ADDENDUM TO THE MANUAL, BUT THAT WAS 2 YEARS AFTER I PURCHASED THE VEHICLE AND MANY MILES BEHIND MY MOTORHOME.

Engine
Filed Nov 1, 201773,200 milesCT

THE CAR WILL SHUT DOWN WITH ABSOLUTELY NO WARNING, DOESN'T MATTER HOW FAST YOU ARE GOING. THIS HAS HAPPENED ON BOTH HIGHWAY AND BACK STREETS. I'M TOLD BY DEALER THAT THE ISSUE IS THE OIL WAS TOO LOW AND THAT SOME SENSOR SHUTS DOWN THE ENGINE. NO WARNING LIGHT, NOTHING. JUST HAPPENS. CAN'T BELIEVE THIS FLAW HAS NOT BEEN RECALLED OR CAUSED FATALITIES. THE CAR CONSUMES OIL LIKE IT'S GOING OUT OF STYLE. I BOUGHT THE CAR USED, IN MARCH 2017 WITH 63186 MILES ON IT . I NOW HAVE JUST UNDER 74000 MILES AND HAVE HAD THE OIL CHANGED 3X AND HAVE BEEN ADDING OIL MANUALLY. I SEE A LOT OF THIS ISSUES LISTED ON WWW.CARCOMPLAINTS.COM AND OTHER SITES . I'VE BEEN TOLD BY A LOCAL DEALER THAT THE ENGINE NEEDS TO BE REPLACED, BUT SO FAR HAVE BEEN DENIED BY CHRYSLER. LAST TIME IT HAPPENED WAS LAST WEEK (10/24/17). SOMEBODY'S GOING TO GET KILLED!

Power Train
Filed Oct 26, 201743,000 milesAZ

SERVICE TRANSMISSION COMES ON, CAR WONT MOVE, SHIFTS HARD AND SLIPS WHILE DRIVING. IT IS BEING SERVICED RIGHT NOW, I HAVE DOCUMENTS IN MY GLOVE BOX

Power Train
Filed Oct 24, 201724,000 milesIL

THE CAR DOES NOT FALL INTO THE PROPER GEAR AND OFTEN SEEMS LIKE THE GEAR HAS FALLEN INTO NEUTRAL AND REVS UP ALTHOUGH THE GEAR SHIFT KNOB IS IN DRIVE. MOREOVER THE BUTTON ON THE GEAR SHIFT KNOB HAS FALLEN OFF WITHOUT ANY SIGNS OF DAMAGE. REPORTED THE PROBLEM TO THE DEALER BUT DEALER SAYS THE WHOLE GEAR ASSEMBLY NEEDS TO BE REPLACED WITH PARTS COST OF ABOUT $75 AND A LABOR COST OF ABOUT $145 TOTALLING ABOUT @225. THE ISSUE WAS REPORTED ON THE 37TH MONTH OF VEHICLE PURCHASE AND THE DEALER WAS NOT READY TO APPLY ANY CONSIDERATION AND CONFIRMED THAT THE CHARGES NEED TO BE PAID SINCE THE VEHICLE IS OUT OF WARRANTY BY A MONTH

Power Train
Filed Oct 23, 201753,400 milesCA

WHILE IN MOTION ON THE FREEWAY MULTIPLE TIME IT AS SHUT ON AND I HAVE NO ACCELERATING POWERE OR REALLY ANY STEERING, VERY UNSAVE.

Power Train
Filed Oct 20, 201747,000 milesGA

AFTER STARTING MY VEHICLE, TRAVELING AT A LOW RATE OF SPEED, GOING INTO AN INTERSECTION, MY VEHICLE SHUT OFF. MY DASHBOARD INDICATOR LIGHTS CAME ON SHOWING: ENGINE, BATTERY AND THROTTLE CONTROL. AFTER SITTING IN THE INTERSECTION FOR 3-4 MINUTES, MY VEHICLE STARTED AGAIN, BUT VERY SLUGGISH. THIS OCCURRED 4 TIMES OVER A 7 DAY PERIOD. I GO TO MY DEALERSHIP, $175.00 LATER, THEY INFORM ME I WAS 4 QUARTS LOW OF OIL AND AS A SAFETY PRECAUTION MY VEHICLE WOULD AUTOMATICALLY SHUT DOWN. WHILE I'M DRIVING IT.? WHERE IS THE SAFETY IN THIS.? THEY ALSO TOLD ME THAT MY VEHICLE WOULD USE/REQUIRE 1 QUART OF OIL PER EVERY 1000 MILES AND WOULD INCREASE IN OIL CONSUMPTION AS THE VEHICLE MILEAGE INCREASED. MY CURRENT MILEAGE IS 47,000 MILES. MY OWNERS MANUAL STATES " IF THE OIL LIGHT TURNS ON WHILE DRIVING, STOP THE VEHICLE AND SHUT OFF THE ENGINE AS SOON AS POSSIBLE. A CHIME WILL SOUND FOR 4 MINUTES WHEN THIS LIGHT TURNS ON." NO WHERE IN MY MANUAL DOES IT STATE THAT MY VEHICLE WILL AUTOMATICALLY SHUT OFF WHILE DRIVING. I NEVER RECEIVED ANY WARNING OR INDICATION THAT MY OIL WAS LOW.

Power Train
Filed Oct 20, 201729,000 milesFL

STARTING AROUND 29000 MILES WE HAVE BEEN EXPERIENCING HARD SHIFTING IN OUR VEHICLE WHICH WAS PURCHASED BRAND NEW. THE VEHICLE SYMPTOMS HAVE PROGRESSED TO THE POINT WHERE IT FEELS LIKE A REAR END COLLISION WHEN SHIFTING. THERE HAVE ALSO INSTANCES WHEN WE HAVE BEEN ACCELERATING AND THE ENGINE JUST REVVES UP AND TRANSMISSION WOULDN'T ENGAGE UNTIL FINALLY ENGAGING. THIS HAS TURNED INTO A MAJOR SAFETY ISSUE AS IT IS UNKNOWN WHEN THIS WILL HAPPEN. IT IS ALSO A SAFETY ISSUE WHEN THE TRANSMISSION JERKS SO BAD WHICH COULD ULTIMATELY CAUSE LOSS OF CONTROL. THIS OCCURS WHEN THE VEHICLE IS MOVING. ATTACHED IS IMAGES OF THE AMOUNT OF FORCE CAUSED BY THE JERKING MOTION AND A VIDEO OF THE PHONE ON THE DASH AND FALLING OF BECAUSE OF ONE SAID JERKING MOTION. THIS HAS BEEN AN ONGOING ISSUE SINCE DECEMBER 2015. THE DEALERSHIP HAS DESCRIBED THIS ISSUE AS A "OPERATIONAL CHARACTERISTIC". PLEASE SEE VIDEO ON YOUTUBE AT HTTPS://YOUTU.BE/OG2U_XHKRWW

Power Train
Filed Oct 19, 201731,000 milesWA

OCTOBER 19, 2017 ORIGINALLY WE HAD KEEP THE CAR IN THE GARAGE AND RARELY DROVE IT UNTIL THIS PAST SUMMER WHEN WE TOOK A PLANNED ROAD TRIP TO WESTERN NATIONAL PARKS WE HAD NEVER SEEN. WE HAD THE CAR CHECKED AT THE DEALERSHIP PRIOR TO THE TRIP AND NO ISSUES WERE BROUGHT UP. THE CAR HAD LESS THAN 25,000 MILES THEN DURING THE TRIP WE NOTICED ISSUES WITH THE TRANSMISSION AND BRAKES. WE TOOK THE CAR TO A JEEP DEALERSHIP AND TOLD IT WOULD GET US HOME. WE TURNED THE CAR INTO THE TACOMA JEEP DEALERSHIP @ 30,000 MILES AND DETERMINED THAT THE WARRANTY TOOK CARE OF THE TRANSMISSION WE WERE GIVEN A RENTAL CAR AND THE REPAIRS TOOK OVER A MONTH. TODAY I DROVE OUR 2014 JEEP CHEROKEE FOR THE FIRST TIME SINCE MY WIFE BROUGHT IT HOME FROM THE DEALERSHIP AFTER A TRANSMISSION REPLACEMENT DUE TO DEFECTIVE DESIGN. I DROVE TO THE POST OFFICE AND RETURNED. THE TRANSMISSION IS STILL ACTING LIKE IT HAS A MIND OF ITS OWN, BUT DURING THE RETURN TRIP WHILE IN AN INTERSECTION MAKING A LEFT TURN TO THE HY 16 ON RAMP. THE CAR ACTED LIKE THE ENGINE HAD DIED, (ABSOLUTELY NO RESPONSE FROM THE TRANSMISSION) FOR ABOUT 7 SECONDS AND SEEMED LIKE AN ETERNITY, TRYING TO DETERMINE WHAT TO DO WITH ONCOMING TRAFFIC. THE TRANSMISSION FINALLY ENGAGED AND I WAS ABLE TO CLEAR THE INTERSECTION. THIS BRINGS THE CARS RELIABILITY AND SAFETY INTO SEVER QUESTION. THIS INCIDENT ALSO BRINGS INTO QUESTION WITHER A REPAIR WAS MADE TO THE DESIGN OF THE TRANSMISSION HAD BEEN ACCOMPLISHED IF ANY. I ALSO NOTICED ON INSPECTION WHILE THE V

Exterior Lighting
Filed Oct 17, 201725,000 milesNC

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROVIDE THE PROPER LIGHT COVERAGE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE HEADLIGHTS WERE REPLACED WITH AFTERMARKET HEADLIGHTS. THE FAILURE WAS NOT CORRECTED AND THE AFTERMARKET HEADLIGHTS ALSO FAILED TO PROVIDE PROPER LIGHT COVERAGE. THE CONTACT STATED THAT FORWARD AND SIDE LIGHT VISIBILITY WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 25,000. *LN

Parking Brake
Filed Oct 16, 201774,000 milesLA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE GEAR SHIFTER INDICATOR ILLUMINATED AND THE EMERGENCY BRAKE ENGAGED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE TIED WIRE HARNESS WAS HANGING FROM THE VEHICLE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO GET A RENTAL VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. THE VIN WAS NOT AVAILABLE. *LN CONSUMER STATED COMPLETE GEAR SHIFT FAILURE, ENTIRE SHIFT COLUMN WOULD LIGHT UP AND CAR EMERGENCY BRAKE WOULD ENGAGE. UPDATED 7/27/18*JB

Electronic Stability Control (esc)
Filed Oct 16, 201719,000 milesWV

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING, ALL OF THE WARNING INDICATORS INADVERTENTLY ILLUMINATED. THE CONTACT STATED THAT THE ENGINE STALLED AND LOST POWER. THE VEHICLE WAS TAKEN TO WEINER AUTOMOTIVE (1151 US HWY 220, MOOREFIELD, WV 26836 (304) 530-9000), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE CONTACT STATED THAT THE MANUFACTURER WAS SENDING A MECHANIC TO INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

Power Train
Filed Oct 15, 201732,000 milesTN

JEEP CHEROKEE SHUT DOWN IN THE MIDDLE OF DRIVING DOWNTOWN ATLANTA GEORGIA. THE ENGINE TURNED OFF IN TRAFFIC AND WAS UNABLE TO START. AFTER SECOND ATTEMPT CAR TURNED ON AND SERVICE CODE "SERVICE TRANSMISSION" "SERVICE EMERGENCY BRAKE" . VEHICLE HAD TO BE TOWED TO DEALERSHIP. 2014 JEEP CHEROKEE TRAIL HAWK WITH 32K MILES.

EngineFire
Filed Oct 12, 201738,523 milesRI

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ACCELERATING FROM A STOP SIGN, THE VEHICLE SHIFTED INTO FIRST GEAR. THE VEHICLE FELT AS IF IT WERE IN NEUTRAL AND HESITATED BETWEEN GEARS. IN ADDITION, THE VEHICLE LAUNCHED FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TASCA AUTOMOTIVE GROUP (1300 PONTIAC AVE, CRANSTON, RI 02920, PHONE NUMBER: (800) 788-2114), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PAUL BAILEY'S CHRYSLER (425 TEN ROD RD, NORTH KINGSTOWN, RI 02852, PHONE NUMBER: (401) 884-1900) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN FAILED. THE TRANSMISSION MODULE WAS REPROGRAMMED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS BURNING OIL AND BLUE SMOKE APPEARED FROM THE TAIL PIPE. THE VEHICLE WAS TAKEN BACK TO PAUL BAILEY'S CHRYSLER DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS HAD CARBON BUILD UP, THE OIL LEVEL WAS LOW, AND THE OIL PRESSURE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 45,233. ...UPDATED 11/12/17/*BF CONSUMER STATED TRANSMISSION- SAFETY ISSUE EXCESSIVE CONSUMPTION- BURNING OIL. UPDATED 7/27/18*JB

Power Train
Filed Oct 11, 201771,000 milesCO

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE TRANSMISSION AND TRACTION WARNING INDICATORS ILLUMINATED, AND THE VEHICLE LOST ALL ACCELERATION. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD TO A COMPLETE STOP. THE VEHICLE WAS RESTARTED AND ROLLED BACKWARDS, AS IF IT ENGAGED IN REVERSE AND THEN JERKED INTO GEAR. THE VEHICLE WAS DRIVEN TO A DESTINATION AND, WHILE ATTEMPTING TO PARK, THE EMERGENCY BRAKE ENGAGED ON ITS OWN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (FARICY CHRYSLER/JEEP IN COLORADO SPRINGS, COLORADO) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE, BUT IT WAS NOT IMPORTANT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.

Visibility/Wiper
Filed Oct 10, 201748,000 milesWV

WIND SHIELD WIPER FLUID WILL NOT WORK

Electrical System
Filed Oct 10, 201739,400 milesMA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE AT A STOP LIGHT. THE CONTACT ALSO STATED THAT WHEN SHIFTED GEARS INTO DRIVE OR PARK, THE TRANSMISSION WOULD MAKE A LOUD KNOCKING NOISE. THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KELLY JEEP CHRYSLER (353 BROADWAY, LYNNFIELD, MA 01940, PHONE NUMBER: (888) 694-7177) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER LOCAL DEALER (GRAVA CHRYSLER DODGE JEEP RAM SRT, 29 MYSTIC AVE, MEDFORD, MA 02155, PHONE NUMBER: (781) 391-8950) WHERE IT REMAINED AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 39,400.

Engine
Filed Oct 6, 2017NJ

THE 9 SPEED AUTO TRANS IS DANGEROUS, SOMETIMES IT IS DOES NOT RESPOND TO THE GAS PEDAL AND ALSO IT LUNGES AT RED LIGHTS JUST BEFORE A COMPLETE STOP AFTER I TAKE MY FOOT OFF THE GAS. THIS HAPPENS ON A DAILY BASIS, BELOW IT ONLY GIVES ME ONE CHOICE BUT IT HAPPENS EVERY TIME I DRIVE IT. I HAVE HAD IT IN TO WARWICK JEEP ON RT. 94 IN WARWICK NY WHERE I BOUGHT IT MORE THAN 4X TO FIX THE PROBLEM AND WITHIN A DAY OR TWO IT JUST COMES BACK. VERY UNSAFE!

Power Train
Filed Oct 4, 2017CO

2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO ISSUES WITH DELAYED GEAR SHIFTING. *LD UPDATED 10/4/2017*JS

Engine
Filed Oct 4, 201715,050 milesSC

THE VEHICLE SHUT OFF WITHOUT ABILITY TO STEER OR SHIFT IN THE MIDDLE OF DRIVING. THIS HAS HAPPENED WHILE DRIVING ON 3 SEPARATE OCCASIONS WITHOUT RESOLUTION OR EXPLANATION FROM MECHANICS OR SERVICE MANAGERS AS TO WHY IT'S HAPPENED. THERE IS ALSO JERKING OR SHUDDERING AT VEHICLES WITHOUT UNDERSTANDING OR RESOLUTION ON SPORADIC OCCASIONS.

Structure › BodyFire
Filed Oct 4, 201740,000 milesGA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE THE VEHICLE WAS STATIONARY, THE POWER LIFTGATE WOULD NOT OPEN WHEN PROMPTED WITH A KEY FOB. UPON OPENING THE LIFTGATE MANUALLY WITH A KEY, THE CONTACT NOTICED SMOKE EXITING FROM THE CABIN OF THE VEHICLE AND FLAMES UNDER THE CONTROL MODULE NEAR THE SPARE TIRE. IN ADDITION, THE CONTACT NOTICED THAT THERE WAS APPROXIMATELY A HALF OF GALLON OF WATER IN THE BOTTOM OF THE TRUNK OF THE VEHICLE. THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. PAULDING CHRYSLER DODGE JEEP RAM OF DALLAS, GEORGIA (1246 OLD GRIFFIN RD, 30157 (770)443-2277) WAS MADE AWARE OF THE FAILURE AND SENT AN INSPECTOR TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DETERMINED THAT THE VEHICLE WAS ALREADY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) AND THAT IT WAS NO LONGER THE MANUFACTURER'S RESPONSIBILITY. THE FAILURE MILEAGE WAS 40,000.

Power Train
Filed Oct 2, 201775,257 milesTX

AFTER TAKING JEEP IN 2 WEEKS AGO TO FIX THE PROBLEM OF JEEP COMING OUT OF GEAR WHILE DRIVING IS BACK. DEALER SAYS IT'S FIXED BUT PROBLEM CAME BACK IN 12 DAYS. HAPPENS WHILE DRIVING. JEEP WENT OUT OF GEAR AND TRANSMISSION SEIZED UP ON THE WAY TO DEALER LAST TIME. THIS HAPPENED ON A ONE LANE ROAD IN RUSH HOUR. HAD TO CALL 911 AND A TOW TRUCK.

Electrical System
Filed Oct 2, 201796,000 milesID

I HAD TURNED ON THE REAR DEFROST AND AFTER BEING ON FOR ROUGHLY 5 MINUTES, THE ENTIRE REAR WINDSHIELD EXPLODED. THE TEMPERATURE OUTSIDE WAS 35 DEGREES FAHRENHEIT. I WAS STATIONARY AT THE TIME OF THE EXPLOSION.

Electronic Stability Control (esc)
Filed Oct 2, 201734,000 milesFL

BOUGHT THIS CAR 12/1/16 AND PURCHASED BEST OPTIONED WARRANTY. CAR IS STALLING AND LOCKING UP STEERING. 5X IN LAST 3 DAYS. MIL LIGHT, ETC LIGHT COMING ON. AFTER TURNING ENGINE OFF AND ON, CAR WILL DRIVE FINE OTHER THAN TRANSMISSION IS JERKY. SEEMS LIKE THERE IS A DEAD SPOT WHEN TRYING TO ACCELERATE. I PUT PREMIUM GAS IN THIS CAR. THERE IS SOMETHING DEFINITELY WRONG WITH THE COMPUTER LANGUAGE BETWEEN FUEL INTAKE AND TRANSMISSION SHIFTING GEARS. BRINGING IT TO NAPLES DODGE TMRW FOR SERVICE AND HOPEFULLY WILL BE UNDER WARRANTY.

Power Train
Filed Oct 1, 201750,000 milesCA

WHILE DRIVING IN SNOWY CONDITIONS EAST ON HWY 80 NEAR TRUCKEE CA. THE VEHICLE LOST FORWARD DRIVE AND THE ENGINE ON ITS OWN SPED UP AND DOWN FROM 4000 RPM TO REDLINE FOR SEVERAL SECONDS AND THEN RETURNED TO NORMAL OPERATION. WE WERE ALMOST HIT FROM THE REAR DUE TO RAPID DECELERATION. A FEW MILES LATER THE SAME THING HAPPENED WITH THE EXCEPTION FORWARD CONTROL DID NOT RETURN AND WE WERE FORCED TO THE SIDE OF THE HIGHWAY CUTTING DANGEROUSLY CLOSE IN FRONT OF A SEMI TRUCK, OUR LOCATION ON THE SIDE OF THE ROAD WAS NOT SAFE! AFTER TURNING THE ENGINE OFF AND BACK ON WE WERE ABLE TO DRIVE AWAY ONLY TO EXPERIENCE THE CONDITION AGAIN AND WERE FORCED TO COAST OFF THE HIGHWAY ONTO A GRAVEL TURNOUT. THE CAR AT THAT POINT WOULD NOT SHIFT INTO ANY DRIVE GEAR AND WE WERE TOWED INTO RENO NV WERE THE NEXT DAY A "SOFTWARE" UPDATE WAS PERFORMED AND WE STARTED OUR DRIVE HOME ONLY TO LOOSE FORWARD MOTION ONCE AGAIN AND FORCE TO THE SHOULDER OF THE NARROW MOUNTAIN HIGHWAY. RESTARTING THE ENGINE CLEARED THE ISSUE AND WE DROVE HOME AND THEN THE NEXT WEEK TOOK IT TO OUR LOCAL AUBURN CA. DEALER TO BE REPAIRED. THE DEALER KEPT THE CAR 4 DAYS AND RETURNED IT AFTER A "SOFTWARE" UPDATE. IN THE LESS THAT 20 MILE DRIVE HOME THE CAR LOST FORWARD MOMENTUM TWO TIMES AND THE ENGINE SPED UP AND DOWN AGAIN LIKE BEFORE, ALSO MAKING GRINDING A THUMPING NOISE. WE WERE ABLE TO LIMP HOME AND HAD THE CAR TOWED BACK TO THE DEALER IN AUBURN. WE ARE WAITING TO HEAR FROM THEM AS IT IS THE WEEKEND. I AM AFRAID FOR OUR SAFETY

Power Train
Filed Oct 1, 201775,000 milesGA

MY SERVICE TRANSMISSION LIGHT HAS COME ON AND I'VE ALREADY HEARD ABOUT PROBLEMS WITH THE TRANSMISSION.

Engine
Filed Sep 28, 201724,900 milesVA

I HAD BEEN DRIVING MY VEHICLE ON SIDE ROADS AT A SPEED OF APPROXIMATELY 25 MPH AFTER HAVING DROPPED MY DAUGHTER OFF AT SCHOOL WHEN ALL OF THE SUDDEN OUT OF NO WHERE THE TRANSMISSION SERVICE CAME ONTO MY SCREEN ON THE DASH AND MY JEEP LOST POWER AND THE BRAKES LOCKED UP AND SAID THAT I NEED TO SERVICE THE TRANSMISSION. MULTIPLE VEHICLE WARNING SYSTEMS STARTED SOUNDING INCLUDE "CHECK TRANSMISSION", "PUT VEHICLE IN PARK, THEN SELECT GEAR", ACCOMPANIED BY WARNING CHIMES, THE ENGINE LIGHT, ETC. VEHICLE SWITCHED GEARS AND WAS DIFFICULT TO DRIVE. I WILL BE BRINGING VEHICLE TO DEALERSHIP BUT SEE FROM REVIEWING ON-LINE THAT THIS HAS OCCURRED NUMEROUS TIMES WITH THE JEEP CHEROKEE (2014).

Power Train
Filed Sep 27, 201718,500 milesWY

ACCELERATING FROM A STOP, THE VEHICLE WILL EITHER REV UP AND DROP REALLY HARD INTO THE SECOND GEAR OR I WILL APPLY THE GAS PEDAL WHICH WILL NOT ACCELERATE THE VEHICLE VERY QUICKLY AS IT SHOULD (ALMOST LIKE A DROWNING OUT FEELING). I HAVE ALSO HAD ISSUES WITH IT NOT SHIFTING AT ALL AND THE VEHICLE WILL STICK INTO GEAR IN WHICH I HAVE HAD TO DRIVE AT 6000 RPM FOR AN EXTENDED PERIOD OF TIME.

Engine
Filed Sep 26, 201743,000 milesVA

MY WIFE'S 2014 JEEP CHEROKEE HAS 40K MILES ON IT AND ABOUT A MONTH AGO SHE TOOK IT IN FOR SERVICE BECAUSE IT STARTED SHUDDERING/VIBRATING AND THEN SHUT-OFF/STALLED ON HER AND DISPLAYED 'SERVICE TRANSMISSION'. WE HAD IT TOWED TO A LOCAL DEALER HERE IN VA AND THEY SAID IT WAS SOFTWARE RECALLS THAT ADDRESSED THIS ISSUE. WE TOOK IT BACK 2 MORE TIMES TO THIS SAME DEALERSHIP AND THEY SECOND TIME THEY SAID CONVENIENTLY THAT ANOTHER SOFTWARE FIX HAD COME OUT TO FIX THE ISSUE BUT WE HAD TO PAY FOR IT REGARDLESS OF HAVING THE EXTENDED WARRANTY BECAUSE AS THE SERVICE TECH PUT IT 'THINGS BREAK'. THE THIRD TIME THEY TOLD MY WIFE IT WAS HER FAULT FOR 'OVER FILLING THE GAS TANK WHILE PUMPING' SINCE THE ISSUES SEEM TO HAPPEN WITHOUT FAIL EVERY TIME SHE HAS FILLED THE CAR UP TO A FULL TANK SINCE THE FIRST ISSUE. NOW WE ARE TAKING IT TO ANOTHER DEALER FOR THE SAME ISSUE (4TH TIME NO FIX).

Power Train
Filed Sep 25, 201725,000 milesFL

I WAS MAKING A RIGHT TURN AND STOPPED FOR A FEW SECONDS, AND THE CAR SUDDENLY SHUT DOWN ON ME - SERVICE TRANSMISSION MESSAGE CAME ON. TOOK IT TO ARRIGO DODGE CHRYSLER JEEP RAM SAWGRASS IN TAMARAC, FL AND WAS TOLD ALL MY CAR NEEDED WAS A 'SOFTWARE' UPDATE AND IT HAD BEEN CHECKED AND PASSED ALL TESTS. THEY ASSURED ME THE CAR HAD NO ISSUES AND WAS SAFE TO DRIVE. I DROVE THE CAR AND WITHIN 2 WEEKS THE CAR DID THE SAME THING, WHILE I WAS AT A STOP SIGN. TOOK THE CAR BACK IN AND THEY TOLD ME THERE WAS NOTHING WRONG WITH THE CAR. SAFE TO DRIVE, THEY RESET IT. THE CAR DIDN'T HAVE ANY 'CODES' SAVED. WHICH THE SERVICE PERSON TOLD ME, YES I KNOW ITS MALFUNCTIONING BUT IT THE CODES DON'T SAVE WE CAN'T DO ANYTHING. THIS MAKES THE CAR EVEN MORE DANGEROUS LAST THURSDAY I WAS DRIVING ON I95 AT 80MPHS AND THE CAR STARTED TO JERK AND SHAKE AND WITHIN SECONDS THE CAR ABRUPTLY STOPPED IN THE MIDDLE OF THE HIGHWAY! I ALMOST GOT REAR ENDED BY TWO CARS ALSO DRIVING AT HIGH SPEEDS. I COULD HAVE EASILY DIED IN THAT CAR IF SOMEONE WAS TO CRASH INTO ME THEN. TOOK THE CAR BACK TO JEEP AND THEY TOLD ME THERE WAS A CODE FOR THE TRANSMISSION MODULE TO BE REPLACED. THE TECHNICIAN SUPPOSEDLY DROVE THE CAR FOR 100 MILES AND NOTHING HAPPEN TO HIM. I TOLD THEM THAT THERE IS ENOUGH INFORMATION ONLINE TO KNOW THAT THE TRANSMISSION IN THESE CARS ARE NOT SAFE AND ARE MALFUNCTIONING. THEY KNOW ABOUT THIS, THEY KNOW WHAT THE ISSUE IS AND THEY STILL TELL ME THAT THE CAR IS SAFE TO DRIVE! I TOLD THEM TO BE HONEST AND B

Electronic Stability Control (esc)
Filed Sep 25, 201740,000 milesMD

CAR CUTS OFF GOING ABOUT 40MPH. STEERING LOCKED UP. WHILE I WAS ON HIGHWAY. PROBLEM OCCURRED MULTIPLE TIMES. UNSAFE VEHICLE PURCHASED TOP WARRANTY AND I'M STILL BEING CHARGED FOR REPAIR. PURCHASED THE CAR USED HAS 40,000 MILES. AND I HAVE HAD THE CAR FOR 3 MONTHS YET! CAR STARED BACK UP AND WOULDN'T LET ME GO OVER 20MPH.

Electronic Stability Control (esc)
Filed Sep 21, 201765,000 milesMO

WHILE DRIVING DOWN THE HIGHWAY GOING 65 MILES AN HOUR THE TRANSMISSION MADE A HORRIBLE SOUND AND JUST WENT BEZERK. ALL I COULD DO IS PUT ON MY HAZARDS AND COAST TO THE SIDE. IT WOULD NOT GO INTO ANY GEAR NOT EVEN PARK. I WAS ALMOST HIT BY SEVERAL VEHICLES TRYING JUST TO GET OVER. HE HAD IT TOWED TO THE DEALERSHIP WHERE WE WERE TOLD IT WAS FIXED ON OUR WAY HOME IT DID THE SAME THING AGAIN. I AM LITERALLY TERRIFIED TO DRIVE THIS VEHICLE AGAIN.

Power Train
Filed Sep 17, 201774,695 milesTX

JEEP IS NOT SHIFTING PROPERLY WHEN DRIVING. WHEN DRIVING SHIFTS TO NEUTRAL AND WARNING LIGHTS COME ON. COMES TO STOP IN TRAFFIC.WHEN YOU GET IT STARTED AGAIN IT SHIFTS HARD. WARNING LIGHTS FOR ENGINE AND TRACTION CONTROL ON DASH.

Power Train
Filed Sep 16, 201759,000 milesWA

FIRST TRANSMISSION FAILURE AT 59K MILES AT SPEED ON FREEWAY TRANSMISSION JUST REPLACED AGAIN AT 73K MILES

Engine
Filed Sep 13, 201759,400 milesPA

ON SEPTEMBER 5TH, 2017 AS I WAS DRIVING (IN MOTION) ON A BUSY HIGHWAY, I LOST ALL ACCELERATION POWER, MY CHECK ENGINE LIGHT CAME ON, AND 'SERVICE TRANSMISSION' SHOWED ON THE DISPLAY. I WAS ABLE TO PULL OVER AND I RESTARTED MY VEHICLE AND WAS ABLE TO GET HOME. ONCE THERE, I CALLED THE DEALERSHIP AND SCHEDULED AN APPOINTMENT FOR THE FOLLOWING WEEK. I MENTIONED, WHILE MAKING THE APPOINTMENT, THAT THE LIGHT AND 'SERVICE TRANSMISSION' DISPLAY HAD GONE OFF UPON RESTARTING MY VEHICLE. THEY ASSURED ME THAT A FAULT WOULD STILL BE LOGGED AND TO BRING IT IN. AFTER ARRIVING AT MY APPOINTMENT, THE SERVICE TECHNICIAN PULLED THE LOGGED CODE (P072900 (99 - HOUSE TECH) A), SAID HE HAS NEVER SEEN THAT FAULT, AND BECAUSE IT WAS NO LONGER ACTIVE THEY COULDN'T HELP ME. THERE WAS NO EXPLANATION OF THE CODE, NO EXPLANATION OF POSSIBLE CAUSES FOR THE CODE TO LOG, NO EXAMINATION OF MY VEHICLE, NO RECOMMENDATIONS FOR IF IT WERE TO HAPPEN AGAIN.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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