2014 Jeep Cherokee complaints

WIFE WAS DRIVING VEHICLE ON HIGHWAY AT NIGHT, "SERVICE TRANSMISSION" LIGHT WENT ON ASKING HER TO "PUT CAR IN PARK"...SHE PULLED OFF ROAD AND CAR SLIPPED OUT OF GEAR AT STOP SIGN, WHERE SHE HAD TO TURN ENGINE OFF AND RESTART. SHE WAS ABLE TO DRIVE CAR HOME WITH CHECK ENGINE LIGHT ON. CAR IS CURRENTLY WITH JOHNSON JEEP IN WASHINGTON, NJ. NO CONTACT FROM THEM AS OF YET TO ISSUE/REPAIR. I WAS UNAWARE OF RECALL AT TIME OF PURCHASE. I HAVE CONCERNS ABOUT SAFETY OF VEHICLE.

SHIFTING INTO NUETRAL BY ITSELF WHILE IN MOTION UNDER 25 MPH

JEEP ENGINE SHUTS OFF WHILE DRIVING. IT IS EXTREMELY DANGEROUS. THE CAR JUST SHUTS OFF AND NEEDS TO BE PUT IN PARK BEFORE IT CAN BE RESTARTED. IT HAS HAPPENED TAKING TURNS IN TRAFFIC, GETTING ON TO THE FREEWAY, AND WHILE DRIVING IN TRAFFIC. 5X TOTAL.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT FUEL FAILED TO ENTER THE FUEL TANK, WHICH SPEWED OUT SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER (SHEBOYGAN CHRYSLER CENTER INC, 2701 WASHINGTON AVE, SHEBOYGAN, WI 53081, (920) 459-6020) WHERE IT WAS DIAGNOSED THAT THE VALVE IN THE FUEL TANK WAS STICKING. THE DEALER REPLACED THE FUEL TANK. THE MANUFACTURER HAD NOT ISSUED ANY RECALLS, BUT ISSUED THREE TSBS ON THE FUEL SYSTEM. THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN HAVING THE VEHICLE DIAGNOSED AND REPAIRED BY A DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE.

2-18-18 IN THE MORNING BACKING OUT OF DRIVEWAY ENGINE CUT OFFF. 2) 9-12-17 IN THE DAYTIME ON A LOCAL TOWN RD. MAKING A LEFT TURN ENGINE CUT OFF. 5-16-17 DAYTIME STOPPED AT A RED LIGHT ON ROUTE 17 HWY ENGINE CUT OFF. 6-16-15 DAYTIME GOING 20 MILES AN HOUR ENGINE CUT OFF IN THE MIDDLE OF THE ROAD LOCAL TOWN ROAD. THIS IS HAPPENING BECAUSE THE OIL LEVEL IS BELOW A CERTAIN LEVEL,HOWEVER THE OIL IS NOT AT A LOW OIL LEVEL ACCORDING TO THE DIPSTICK. DEALERSHIP SAID WE HAVE TO CHECK THE OIL LEVEL EVERY TIME WE DRIVE OUR VEHICLE. HAVING MANY PROBLEMS WITH ENGINE/TRANSMISSION STILL UNDER WARRANTY BUT I AM NOT GETTING ANY HELP I WAS TOLD THERE IS NOTHING THAT THEY CAN DO TO HELP ME.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING UNKNOWN SPEEDS IN JULY OF 2017, THE VEHICLE STALLED AND THE SERVICE TRANSMISSION AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (DARCARS CHRYSLER DODGE JEEP RAM OF ROCKVILLE, 755 ROCKVILLE PIKE, ROCKVILLE, MD 20852), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS APPLIED, BUT FAILED TO RESPOND AND THE VEHICLE STALLED. THE SERVICE TRANSMISSION AND CHECK ENGINE INDICATORS ILLUMINATED AGAIN. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,729. *TT *TR

WHILE DRIVING ABOUT 60 MPH THE CAR LOST ALL ACCELERATION AND SLOWED VERY QUICKLY, THE ENGINE LIGHT CAME ON AND THE ASSIST EMERGENCY BRAKE LIGHT CAME ON ( I THINK THAT WAS WHAT IT SAID. AS I PULLED TO THE ROAD SIDE THERE WAS LITTLE NO RPMS . I SHUT THE CAR OFF AND WAITED , RESTARTED AND STILL NO RPMS. I DISCONNECTED THE BATTERY AFTER GOOGLING THE PROBLEM AND RESTARTED AND LIGHTS WHERE ALL GONE . THIS WAS GREAT FOR ABOUT 4 DAYS AND MAYBE 300 MILES AND AGAIN IT HAPPENED . THIS TIME I HAD MY CADE READER AND RECEIVED A P1DCD CODE, I DID NOT CLEAR CODE BUT SHUT ENGINE DOWN AND RESTARTED. THE CAR RAN WITH RPMS OK BUT WAS A BIT SLUGGISH . I CALLED DEALER WHEN I GOT HOME AND THEY SAID I WOULD HAVE TO PAY FOR THEM TO DO A DIOGNOSTIC TEST TO FIGURE WHAT THE PROBLEM IS. I DRIVE MY KIDS IN THE MORNINGS AND FEEL THIS COULD LEAD TO A SERIOUS ACCIDENT . I DONT FEEL SAFE DRIVING IT MYSELF LET ALONE MY CHILDREN WITH ME.

SHIFTING IS JERKY AND OR DELAYED IN FIRST 3 GEARS MOSTLY. APPEARS TO BE RANDOM. IT MIGHT DELAY WHILE SHIFTING FOR A SECOND AND THEN ENGAGE WITH SO MUCH FORCE THAT IT [XXX] NEAR GIVES YOU WHIPLASH........SEAMS UNSAFE AND EVEN MY 1962 RAMBLER SHIFTS SMOOTHER. THERE IS NO WAY THIS IS (NORMAL) AS THE MANUFACTURER STATES. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WHEN ATTEMPTING TO FILL THE TANK, LESS THAN 0.25 GALLONS WILL GO INTO THE TANK BEFORE THE PUMP CUTS OFF. AT FIRST WE THOUGHT THE PROBLEM MAY HAVE TO DO WITH THE PUMPS AT THE STATION. SO WE TOOK IT TO OTHER STATIONS TO HAVE THE PROBLEM CONTINUE. THERE HAS BEEN NO CHANGE TO THE SITUATION SINCE IT BEGAN. WHEN WE TOOK THE CAR IN FOR SERVICE AND WERE TOLD A VALVE IN THE TANK HAD FAILED AND THE ENTIRE TANK WOULD HAVE TO BE REPLACED. OTHERS WHO HAVE REPORTED THIS PROBLEM ON LINE HAVE SAID THAT REPLACING THE TANK IS NOT A GUARANTEE OF ELIMINATING THE PROBLEM. AFTER REPLACING THE TANK, THE PROBLEM REOCCURRED.

BEEN HAVING ISSUES WITH MY CAR EVERY TIME I FILL UP. SHORTLY AFTER, THE CAR ACTS AS IF IT WANTS TO SHUT OFF OR IT DOES. A FEW TIMES THE MESSAGE I SAW ON THE DASHBOARD WAS "SERVICE TRANSMISSION". IF I AM DRIVING AND THERE'S NO TRAFFIC, I CAN FEEL THE HESITATION AS IF IT WANTS TO SHUT OFF. IN TRAFFIC IT'S WORSE, ESPECIALLY IF I COME TO A COMPLETE STOP. AFTER A WHILE, THE CAR SEEMS TO RESOLVES THE ISSUE, HOWEVER, IT HAPPENS AGAIN WHEN I HAVE TO REFILL THE CAR.

BOUGHT THE CAR WITH 31000 MILES ON IT, AT 40000 OIL COOLER STARTED LEAKING LIKE A SIEVE!!!! DEALER SAYS IT'S NOT A COVERED REPAIR! THIS APPEARS TO BE A MAJOR PROBLEM WITH JEEPS.

I WAS CLEANING MY DRIVEWAY AND NOTICED A HUGE PUDDLE OF OIL UNDERNEATH MY 2014 JEEP CHEROKEE. UPON FURTHER INSPECTION I NOTICED A SUBSTANTIAL AMOUNT OF OIL PUDDLED UP AROUND THE OIL COOLER ASSEMBLY. OIL IS SPLASHING ALL OVER MY ENGINE COMPARTMENT INCLUDING THE EXHAUST. I'M CONCERNED OF A FIRE STARTING SO I'LL HAVE TO REPAIR IT RIGHT AWAY. THE COMPLAIN IS SIMPLY THIS: THE VEHICLE IS BARELY 4 YEARS OLD AND HAS A MAJOR PROBLEM SUCH AS THIS. IT COULD BE A VERY BIG SAFETY RISK AND HAVE READ UP AS IT SEEMS TO BE CONFINED TO THE YEAR 2014 OF SIMILAR ENGINE SIZE OR TYPE SUCH AS 3.2 OR 3.6 L V 6 ENGINES.

PURCHASED 3/20/14 TRANSMISSION ISSUES STARTED AT APPROX. 5200MI DELAYED SHIFT, SHARP HARD SHIFT AT LOW SPEEDS , IE. UNDER 25MPH , INTERMITTENT, NON-PREDICTIVE OCCCURENCE EVERY COUPLE OF WEEKS, THEN BEGAN TO INCREASE FREQUENCY, PROBLEM PERSISTED EVEN AFTER SOFTWARE UPGRADES AND GOT WORSE AFTER MOST RECENT SOFTWARE UPGRADE, TRANSMISSION SHIFTING WAS ALL OVER THE BOARD IN DELAYED, SHORT AND ROUGH SHIFT ALONG WITH LURCHING FORWARD ON OCCASION DEALER HAS NOT BEEN EFFECTIVE OR PRO-ACTIVE IN DEALING WITH THIS ISSUE, TRANSMISSION IS NOT PERFORMING AS DESIGNED IS MAL-FUNCTIONING ALMOST ON A DAILY BASIS, THE LURCHING, LUNGING FORWARD IS A DEFINITE SAFETY HAZARD, ONCE IT ALMOST LURCHED INTO THE CAR AHEAD OF ME SERVICE INVOICES ARE AVAILABLE

VEHICLE PURCHASED 3/20/14 AC/HEATER UNIT SMELLS FOUL, BLOWS MOLDY AIR INTO THE CABIN AND DRIVER'S AND PASSENGERS FACES THIS PROBLEM BEGAN UPON PURCHASE WAS COMPLAINED ABOUT AT ALL SUBSEQUENT SERVICES, THEY SPRAYED FRIGI-FRESH INTO UNIT , WHICH MADE PASSENGERS SNEEZE, THAT ONLY LASTED MAYBE A WEEK, THEN PROBLEM RETURNED DEALER FINALLY CHANGED CABIN FILTER AFTER 2 1/2 YEARS, HOWEVER PROBLEM RETURNED, THEY CHECKED DRAIN PLUG, IT WAS CLOGGED AS WELL, SO THEY UNCLOGGED HOWEVER, THIS PROBLEM STILL EXISTS TO THE PRESENT, 2/2018, BLOWING BACTERIA RIDDEN AIR INTO THE OCCUPANTS FACES, UNABLE TO RELIABLY USE THIS EQUIPMENT WITHOUT NOXIOUS FUMES CONTAMINATING THE CABIN DEALER NOT PRO-ACTIVE IN REMEDYING THIS PROBLEM SERVICE INVOICES ARE AVAILABLE

WHILE DRIVING DOWN THE HIGHWAY THE VEHICLE LOST POWER, THE MESSAGES "SERVICE PARKING BREAK" AND "SERVICE TRANSMISSION" APPEARED IN THE DASH, THE CHECK ENGINE LIGHT CAME ON, AND THE EMERGENCY BREAK LIGHT BLINKED ON AND THEN OFF. THE CAR DID NOT RESPOND TO PRESSING ON THE GAS PEDAL, FORTUNATELY I WAS ABLE GLIDE OFF THE HIGHWAY AND INTO A PARKING LOT. I TURNED OFF THE CAR, WHEN I RESTARTED IT THE MESSAGE "SERVICE TRANSMISSION" APPEARED ALONG WITH THE CHECK ENGINE LIGHT. I WAS ABLE TO PUT THE CAR INTO GEAR AND DRIVE BUT THE POWER WAS GREATLY REDUCED AND IT STAYED IN A LOWER GEAR.

THIS STARTED ABOUT A YEAR AGO WHEN MY VEHICLE 2015 JEEP CHEROKEE HAD APX 60000 MILES, WHEN I FILL MY GAS TANK I NEED TO TRICKLE THE FUEL IN. IF TRY TO FILL IT TOO FAST IT WILL SHUT OFF THE PUMP, MAKING IT APX 10-15 MINUTES TO PUMP 10 OR MORE GALLONS, WHEN IT IS FINELY IS FULL, IT WILL OVER FLOW AND "BURP" OUT THE FUEL ALL OVER THE SIDE OF THE VEHICLE AND THE PERSON FILLING THE TANK. I WENT TO THE DEALER AND THEY SAID I NEEDED TO REPLACE THE FUEL TANK AND IT WAS NOT UNDER WARRANTY. THE FUEL TANK WAS ON BACK ORDER AND WOULD BE 2 TO 4 WEEKS. IN THE MEAN TIME THE PROBLEM WENT AWAY BEFORE THE BACK ORDERED TANK CAME IN. NOTE THE DEALER NEVER DID CALL WHEN THE PART CAME IN IF IT DID. I DID NOT HAVE THE TANK REPLACE THIS LASTED APX 6 MONTHS UNTIL THE PROBLEM STARTED AGAIN. THIS SOUNDS LIKE A MANUFACTURERS DEFECT, THAT IS DANGEROUS (SPILLED FUEL), ENVIRONMENTALLY BAD AND WASTEFUL. I HAVE SPOKEN TO OTHER JEEP OWNERS WITH THE SAME PROBLEM AND HAVE HEAR ABOUT THE SAME PROBLEM FROM SEVERAL EMPLOYEES AT THE GAS STATIONS I HAVE USED. I WOULD UNDERSTAND IF THERE WAS A WEARABLE PART INVOLVED, BUT WHAT CAN WEAR OUT ON A FUEL TANK IN 60000 MILES AND 2.5 YEARS. I BELIEVE THIS SHOULD BE A JEEP RECALL AND SHOULD BE COVERED BY JEEP.

2.3L V6 POWERED JEEP WITH 9 SPEED AUTOMATIC TRANSMISSION HAS HAD IMPROPER SHIFTING PROBLEMS SINCE LATE DECEMBER 2017, UP TO AND INCLUDING VEHICLE ENGINE SHUTDOWN WITH "SERVICE TRANSMISSION" NOTIFICATION ON EVIC. VEHICLE STALLED IN TRAFFIC AT BUSY INTERSECTION. ENGINE RESTART LOCKED TRANSMISSION IN "LIMP" MODE AND ALLOWED VEHICLE TO BE DRIVEN APPROXIMATELY 6 MILES TO HOME. TRANSMISSION TCM HAS BEEN RE-FLASHED THREE TIMES IN THE PAST 30 DAYS WITH PROBLEMS RECURRING WITHIN 100-200 MILES. VEHICLE ENGINE SHUTOFF STALLS OCCURRING IN CITY STREET AND HIGHWAYS. VEHICLE STILL DOES SHIFT PROPERLY.

TAKATA RECALL - CHOKES WHEN SHIFTING THROUGH GEARS WILL DRIVING. CHOKES INITIALLY UPON STARTING AND FIRST MOVING THE CAR, TENDS TO LAG.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT WAS CONCERNED THAT THE HEADLAMPS DID NOT PROJECT FAR ENOUGH AHEAD TO SAFELY DRIVE AT NIGHT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,251.

MY 2014 JEEP CHEROKEE WHEN I PUT GAS IN IT .I PUT THE GAS CAP THEN GOT IN IT PUT MY FOOT ON THE BRAKE AND PUSH THE START BUTTON IT START ED THEN I PUT IT IN DRIVE AND WE COULDN'T GO ANY WHERE. IT JERK SOME THEN JUST SHUT DOWN. WHEN WE FINELY GOT GOING IT QUIT AGAIN AND AGAIN FINELY WHEN IT STARTED I RAN ALL STOP SIGN UNTIL I COULD GET TO SOME TO HELP.THEN THEY SAID IF IT DIDN'T SHOW A CODE THEY COULDN'T DO ANYTHING ABOUT IT .

VEHICLE TRANSMISSION SHIFTING TO NEUTRAL WHILE DRIVING ON THE FREEWAY. HAS HAPPENED A TOTAL OF 6 TIMES EACH TIME BEING 'REPAIRED' WITH WHAT THE MANUFACTURER RECOMMENDS AND NEVER FIXES THE PROBLEM. REOCCURS AT MAX DRIVING 100 MILES AFTER BEING FIXED. THESE 9 SPEED TRANSMISSIONS ARE NOTHING BUT SAFETY HAZARDS AND NEED TO BE TAKEN OUT OF ALL VEHICLES BEFORE MORE FATALITIES AND INJURIES OCCUR. THE MANUFACTURER COULD EASILY BE FOUND GUILTY OF NEGLIGENCE, PRODUCT LIABILITY, AND RECKLESS ENDANGERMENT AS IT'S BEEN 4 YEARS WITH ABSOLUTELY NO FIXES AND PLACING BLAME ON THE DRIVERS OF THE VEHICLES.

WHILE TRYING TO START THE JEEP I PLACED MY FOOT ON THE BRAKES AND PRESSED THE START/STOP BUTTON THE VEHICLE JERKED THEN MADE A LOUD NOISE FOLLOWED BY WHAT FELT LIKE SOMETHING DROPPED OUT FROM UNDERNEATH. IT THEN DIED AND THE SYMBOL OF FAULT POPPED UP ON THE SCREED. IT STATED THAT THERE WAS WRONG WITH THE TRANSMISSION. NOW THE VEHICLE WILL NOT START. IT WAS SERVICED AND HAD TWO SAFETY RECALLS COMPLETED THIS MONTH

WHEN ACCELARATING AT HIGHWAY SPEEDS, THE STEERING WHEEL WILL SHAKE/VIBRATE VIOLENTLY. THE SHAKING AND VIBRATION CAN BE FELT THROUGH MOST OF THE CAR AND WILL ONLY STOP ONCE YOU HAVE STOP ACCELERATING. THE SHAKING WILL ALSO START WHEN SLOWING DOWN FROM HIGHWAY SPEEDS. THE MOST SHAKING TENDS TO BE WHEN AT 3000+ RPM

AFTER HAVING THE OIL CHANGED ON MY 2014 JEEP CHEROKEE A LEAK DEVELOPED. WHEN I TOOK IT TO THE A MECHANIC THE OIL FILTER HOUSING WAS FOUND TO BE BROKEN. I SPOKE WITH THE SHOP WHO CHANGED THE OIL, THEY STATE THEY USE A SPECIAL TOOL THAT DOES NOT ALLOW THE CAP TO BE TORQUED DOWN TO TIGHTLY AS THE OIL FILTER HOUSING BREAKAGE IS A KNOWN ISSUE WITH JEEP, DODGE, AND CHRYSLER PRODUCTS.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE WAITING TO TURN AT A STOP SIGN, THE VEHICLE CAME OUT OF GEAR AND THE DRIVE GEAR WAS ILLUMINATED, BUT THE VEHICLE WAS NOT MOVING. THE CONTACT SWITCHED TO PARK AND WAITED APPROXIMATELY 30 SECONDS BEFORE ENGAGING THE VEHICLE BACK IN DRIVE AND DRIVING HOME. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE IN DECEMBER OF 2017. THE VEHICLE WAS TAKEN TO O'DANIELS JEEP IN FT WAYNE, INDIANA WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 33265060. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

THE CAR CONTINUALLY STALLS OUT WITHOUT WARNING. I HAVE TAKEN IT TO OUR LOCAL DEALER TWICE AND THEY SAY THEY CAN NOT FIND ANY PROBLEM. AT FIRST THEY STATED THE OIL LEVEL READ LOW. WE HAD THEM DO A COMPLETE OIL CHANGE AND ONE MONTH LATER THE SAME ISSUE. AFTER REVIEWING THE INTERNET IT SEEMS TO BE A VERY DANGEROUS SAFETY ISSUE THAT CHRYLSER DODGE JEEP JUST WANTS TO IGNORE. MOSTLY OCCURS WHEN SLOWING DOWN AT A STOP SIGN OR RED LIGHT. WILL STALL IN THE MIDDLE OF THE ROAD AND THE CHECK ENGINE/BATTERY LIGHT DISPLAYS. YOU NEED TO WAIT 2-3 MINUTES AND RESTART. ALL DIAGNOSTIC TESTS REPORT NEGATIVE. FEAR FOR MY SAFETY AND THAT OF THOSE ON THE ROAD WITH ME!

TRANSMISSION SHIFTS ARE ERRATIC. GEARS SHIFT TOO SOON, NOT SOON ENOUGH OR BANG INTO GEAR ESPECIALLY 3RD. SOME DAYS ARE OK OTHERS ARE SIMPLY FRIGHTENING. UPDATES HAVE BEEN DONE AT THE DEALERSHIP MULTIPLE TIMES. VEHICLE IS 4 YEARS OLD WITH 20K MILES.

VEHICLE WILL OFTEN SURGE WHEN I'M TRYING TO STOP. I LOOK FOR IT NOW BUT IT CAN STILL CATCH ME OFF GUARD AND IT IS DIFFICULT TO STOP SOMETIMES. FEELS LIKE I WON'T BE ABLE TO STOP IN TIME. JEEP ALSO SHIFTS REAL HARD SOMETIMES, CAUSING VEHICLE TO JERK HARD. STRANGE REVVING NOISES WHEN ACCELERATING. I TOOK VEHICLE TO DEALER THAT I BOUGHT IT FROM, THEY CHARGED ME FOR RECALL AND SAID THEY DID THE WORK. IT HAS BEEN A YEAR AND CHRYSLER IS SHOWING THAT THE RECALL WORK HAS NOT BEEN DONE. CASE #32715454 BUT NO REFUND AND IT SEEMS THAT THEY HAVE DONE NOTHING ABOUT THE DEALER. FCA CUSTOMER ASSISTANCE CENTER

TRANSMISSION SHIFTING PROBLEM AGAIN THE OUTER MODULE WAS REPLACED BECAUSE TRANSMISSION LOCKED UP THROUGH THE DEALERSHIP I PURCHASED IT FROM WORKED WELL NOW IT'S STARTING TO DO IT ALL OVER AGAIN ! NOTE DEALERSHIP HAS ALL DOCUMENTATION ALSO THERE WAS FORMER COMPLAINTS FILE WITH CHYSLER ON THIS SITUATION BEFORE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

3.6L PENTASTAR ENGINE CRACKED OIL FILTER HOUSING. OIL FILTER HOUSING CRACKED AND BEGAN TO LEAK LARGE AMOUNTS OF OIL. CRACK OCCURRED DURING COLD WEATHER AND WAS 9 MONTHS AFTER OIL CHANGE (NOT RELATED TO OVER TOURQING OF FILTER HOUSING). 100S OF COMPLAINTS LOGGED ONLINE FOR THE SAME ISSUE ON THIS ENGINE. NEEDS TO BE RECALLED. THEY REFUSE TO COVER VIA 100K POWERTRAIN WARRANTY.

WHILE DRIVING ON CITY STREETS OR HIGHWAYS, THE TRANSMISSION WILL SUDDENLY DROP OUT OF OR WHILE ACCELERATING IT WILL DO A HARD JUMP INTO GEAR CAUSING A SUDDEN JERK. WHEN GOING FROM A STOP TO START IT TAKES SOMETIME FOR THE ACCELERATION TO KICK IN, PUSHING THE GAS BUT NOTHING'S HAPPENING. THIS HAS BEEN A PROBLEM WITH NO SOLUTION FROM THE DAY I BOUGHT IT IN 2014 TO NOW. EVERY TIME IN THE SHOP THEY SAY THIS IS JUST A CHARACTERISTIC OF THE 9 SPEED TRANS. WHEN YOUR SPENDING $30,000 OR MORE ON A VEHICLE I WANT A SOLUTION NOT AN "IT IS WHAT IT IS" ANSWER.

"SERVICETRANSMISSION" MESSAGING PROBLEMS. JEEP SHOOK AND SHUTS OFF WHILE I WAS ON THE HIGHWAY MOVING. AT 65MPH. I STEERED IT TO THE SHOULDER OF THE ROAD. RESTATED THE JEEP AND FOLLOWED THE MESSAGES INSTRUCTIONS ON MY NAVIGATION SCREEN. UPON PUTTING IT ON "D" AND GIVING THE GAS THE JEEP LUNGED FORWARD AND IT FELT LIKE SOMEONE HAD HIT ME FROM THE REAR. ONCE MOVING THE JEEP STAYED IN LOW GEARS. I EXITED THE HIGHWAY AND USING THE SERVICE ROAD DROVE IT TO THE DEALERSHIP. THEY PERFORMED A MANDATED RECALL SOFTWARE UPGRADE WHICH SEEMED TO WORK. 8 DAYS LATTER MY JEEP IS BACK IN AT THE DEALERSHIP WITH THE SAME PROBLEMS.

MY 2014 JEEP CHEROKEE, JUST BOUGHT USED, SUDDENLY LOSES ALL POWER AND CONTROL. THIS HAS HAPPENED TWICE IN THE LAST 2 WEEKS ON A HIGHWAY , AND I WAS LUCVCKY TO AVOID COLLISIONS. ALL JEEP RECOMENDS IS CHANGING COMPUTER, WHICH FROM WHAT I READ IS NOT A CORRECT FIX. THIS VEHICLE IS IS A DANGER TO MYSELF ,FAMILY AND OTHERS. IT IS UNDER WARRENTY. BUT ACCORDING TO OTHERS THE TRANSMISSION IS FAULTY, NOT THE COMPUTER. PLEASE HELP.

MY VEHICLE HAS ALWAYS HAD DIFFICULTY SHIFTING AND WOULD OFTEN HAVE HARD SHIFTS BETWEEN GEARS. AT 22,562 MILES I BROUGHT MY CAR IN FOR THIS ISSUE, PROMPTING JEEP TO UPDATE MY VEHICLE'S SOFTWARE. THE PROBLEM PERSISTED, BUT I WAS TOLD IT WAS JUST THE PERFORMANCE OF MY 4-CYLINDER ENGINE. AT MILEAGE 58,160 WHILE DRIVING ON THE HIGHWAY AND MERGING LANES, MY VEHICLE COMPLETELY LOST ANY ABILITY TO ACCELERATE AND LOST ALL POWER FUNCTIONS. I WAS ABLE TO USE THE VEHICLE'S MOMENTUM TO GET INTO THE BREAKDOWN LANE. THE VEHICLE HAD A MESSAGE ON MY DRIVER'S DASH INSTRUCTING ME TO SHIFT THE CAR TO PARK. AFTER DOING SO THE VEHICLE STILL WOULD NOT START UNTIL I SHUT IT OFF AND RESTARTED THE VEHICLE.AGAIN, JEEP RE-PROGRAMMED MY COMPUTER. ONE WEEK LATER, ON 9/25/2017, THE VEHICLE HAD THE ENGINE SEIZE AGAIN WHILE DRIVING AT APPROXIMATELY MILEAGE 58,511. JEEP DETERMINED THAT THE OIL LEVEL WAS VERY LOW, EVEN THOUGH A FULL-SYNTHETIC VALVOLINE 5W20 HAD BEEN COMPLETED AT 53,335 MILES AND THE FLUID LEVELS WERE CHECKED AT THE DEALERSHIP ONE WEEK PRIOR TO THE INCIDENT. THE DEALERSHIP PERFORMED AN OIL CHANGE, INSTRUCTED ME THAT AFTER 50,000 MILES IT IS ACCEPTABLE FOR THE 2014 JEEP CHEROKEE MODELS TO BURN OFF 1 QUART OF OIL EVERY 1,000 MILES AND TO MONITOR THE OIL LEVELS GOING FORWARD. I MENTIONED TO THE DEALERSHIP THAT THE OIL LEVELS HAD JUST BEEN INSPECTED AT THE DEALERSHIP ONE WEEK EARLIER, ON 9/18/2017, AND WAS TOLD THAT FLUID LEVELS WERE NORMAL. AS A RESULT, THE VEHICLE WOULD HAVE BEEN BURNING OIL MUCH

MY JEEP CHEROKEE 2014 HAS BEEN HAVING ENGINE PROBLEMS SINCE I BOUGHT IT. LAST NIGHT WAS THE WORST EXPERIENCE, THATS WHY IM HERE. I WAS ON THE HIGHWAY AND THE JEEP JUST STARTED TO BRAKE ON ITS OWN. I WAS SLIDING IN THE SNOW AND ALMOST FLIPED. I WAS ABLE TO CONTROL THE JEEP. I HAD TROUBLE PULLING IT TO THE SHOULDER OF THE HIGHWAY. HAD TO FORCE DRIVE TO THE SIDE. WOULD NOT GO ON REVERSE. WHEN THE TOWN TRUCK ARRIVED,HE HAD TROUBLE PUTTING IT ON TOW TRUCK. THIS PROBLEM NEEDS TO BE LOOKED AT BEFORE SOMEONE DIES OVER SOMETHING THAT COULD HAVE BEEN FIXED.

THE 2014 JEEP CHEROKEE COMPLETELY STALLS WHILE DRIVING WITH A MESSAGE THAT STATES "MUST BE IN P TO SHIFT GEARS". THE VEHICLE ALSO STALLS WHILE DRIVING AFTER FILLING THE GAS TANK, WITH THE SAME MESSAGE. THE DEALER CANNOT IDENTIFY THE PROBLEM. I'VE SEEN SEVERAL OTHER COMPLAINTS FROM OWNERS FOR THE EXACT SAME THING THAT DON'T SEEM TO BE GETTING ADDRESSED. FAILURE TO ADDRESS THIS ISSUE IS A RISK TO THOSE OWNING THE VEHICLES AS WELL AS OTHERS ON THE ROADS AND POSES A MAJOR LIABILITY TO THE COMPANY IF NOTHING IS DONE TO RESOLVE THE ISSUE. I'M LISTING THE MOST RECENT DATE, HOWEVER THIS IS NOT THE FIRST TIME IT'S HAPPENED.

THE CAR LURCHES AND SHIFTS INDISCRIMINATELY WHILE STARTING AND STOPPING. THIS OCCURS WHILE DRIVING AT LOWER SPEEDS. ONCE ON THE "OPEN ROAD" IT SEEMS TO BE OK.

MY CAR STOPPED ALLOWING ME TO PUT GAS IN IT. ONE DAY IT WAS FINE, THE NEXT TIME I TRIED TO PUT GAS IN IT, THE PUMP KEPT SHUTTING OFF, SIMILARLY TO WHEN IT'S FULL AND/OR THE PUMP IS LOW. AFTER TRYING DIFFERENT STATIONS, CARDS, ETC. I IDENTIFIED IT WAS THE CAR. I WATCHED THE GAS GO INTO THE TANK, FILL QUICKLY THEN SLOWLY DISPERSE DOWN INTO THE TANK. I TOOK THE CAR TO THE DEALERSHIP AND JEEP STATED THEY BELIEVED THAT THE ROLL OVER VALVE HAD MALFUNCTIONED CAUSING IT TO STICK AND THAT THE GAS TANK NEEDED REPLACEMENT. I SPECIFICALLY ASKED THE CAUSE OF THIS TYPE OF ISSUE AND THE SERVICE MANAGER STATED IT "SOMETIMES JUST HAPPENS" AND CONFIRMED MULTIPLE TIMES IT WAS "NO FORM OF MISSED MAINTENANCE" THAT IT "JUST HAPPENS". UPON FURTHER INSPECTION AND MECHANICAL REVIEW, THE TANK DOESN'T CONTAIN THE VALVE ITSELF, THE FUEL PUMP CONTAINS THE VALVE WHICH SOMEHOW JUST GOT "STUCK" IN TURN MAKING THE VEHICLE THINK IT HAD ROLLED OVER, SHUTTING OFF FLOW TO PREVENT FIRES. I HAD THE PUMP REPLACED AND THE CAR IS FUNCTIONING FINE.

AFTER FILLING MY TANK WITH GAS I TURNED ONTO A NEARBY ROADWAY AND FELT MY CAR SPUTTERING AND JERKING. AS I CAME TO A SLOW STOP AT A STOP LIGHT MY CAR ABRUPTLY SLAMMED TO A STOP AND MADE A LOUD BANG/SLAMMING NOISE AND PROMPTED ME TO SHIFT TO PARK AND RESTART THE CAR. I FOLLOWED THESE COMMANDS AND THE CAR WOULD NOT MOVE. AS SOON AS I WOULD SHIFT OUT OF PARK THE LOUD SLAMMING WOULD OCCUR AGAIN AND I BEGAN TO SMELL FUMES SO I STOPPED TRYING TO FOLLOW THE PROMPTS. I PUT MY CAR IN NEUTRAL AND PUSHED MY CAR OUT OF THE MOVING TRAFFIC LANES AND GOT IT TOWED. THE DEALERSHIP CLAIMED NOTHING IS WRONG WITH MY VEHICLE AND GAVE IT BACK. I HAVE EXPERIENCED THE SAME ISSUE 3 TIMES SINCE. THEY REPLACED AN EVAPORATION PRESSURE SWITCH THE SECOND TIME I TOOK MY CAR IN AND THIS STILL HAS NOT FIXED THE ISSUE. THE LAST TIME THE ISSUE OCCURRED I WAS SLOWING DOWN ON A HIGHWAY IN DENSE TRAFFIC AND AS TRAFFIC STARTED MOVING AGAIN MY GAS PEDAL STOPPED WORKING. I COULD NOT ACCELERATE WHEN I PRESSED THE GAS I ONLY HEARD LOUD REVVING NOISES AS MY CAR COASTED.. WHEN I WENT TO PRESS THE BRAKES AND PULL OFF THE ROAD I IMMEDIATELY HEARD THE LOUD SLAMMING NOISE AND MY CAR BROKE DOWN AGAIN IN A VERY UNSAFE LOCATION ON THE HIGHWAY. I WAITED ONE HOUR AND MY CAR WAS ABLE TO RESTART AND I SLOWLY GOT IT OFF THE HIGHWAY WITH MY E-LIGHTS ON. I WILL BE TAKING IT TO THE SHOP AFTER THE NEW YEAR.. AGAIN. WORST OF ALL AFTER LOOKING INTO THIS ISSUE ONLINE I SEE IT IS COMMON AMONG JEEP VEHICLES. NOT JUST THE CHEROKEE. HAPPENS A

WHILE DRIVING ON A CITY STREET AT APPROXIMATELY 45 MPH. THE VEHICLE SHIFTED OUT OF GEAR, LUNGES AND GOES AGAIN IN A JERKING/ HESITATING MANNER. CHECK ENGINE LIGHT CAME ON AND SERVICE TRANSMISSION LIGHT CAME ON. PULLED OVER PUT IN PARK AND RE SELECTED A GEAR. WHEN DOING SO IT MAKES A HORRIFIC GRINDING NOISE AND HAS NO POWER. THE BATTERY HAS BEEN REPLACED TWICE SINCE 2014 FOR A "BAD BATTERY" AFTER BOTH OF THESE REPLACEMENTS WITHIN 4 MONTHS WE HAVE NOW EXPERIENCED THESE TRANSMISSION PROBLEMS. I STRESS THIS IS THE SECOND TIME WITH THE TRANSMISSION ISSUE AND ALSO THE SECOND TIME FOR THE BATTERY REPLACEMENT.

A COUPLE OF WEEKS AGO WHILE DRIVING ON A CITY STREET, I WENT FROM A STOP SIGN AND DROVE ABOUT 20 YARDS WHEN MY SUV BEGAN TO STRUGGLE TO SHIFT AND I ULTIMATELY CAME TO A COMPLETE STOP AND ALL THE SERVICE LIGHTS CAME ON. I ATTEMPTED TO CONTINUE BUT COULD NOT GO FORWARD EVEN THOUGH THE RPMS WERE REVVING. I PUT IT IN PARK AND WAITED A FEW MINUTES. THEN I PUT IT IN DRIVE AND IT STRUGGLED TO SHIFT BUT I WAS ABLE TO MOVE FORWARD AND MAKE IT TO WHERE I WAS GOING. LATER IN THE DAY IT WAS LABORING TO ACCELERATE MAINLY ON CITY STREETS, NOT SO MUCH ON THE HIGHWAY. SINCE THEN IT HAS BEEN RUNNING NORMAL, BUT I FEAR IT'S GOING TO HAPPEN AGAIN.

I HAD JUST LEFT THE GAS STATION WHERE I FILLED UP. WHEN IN GEAR FROM A STOP THERE WAS A LENGTHY DELAY AS THE ENGINE RPM'S RISE AND VEHICLE BARELY MOVED. AFTER 10 TO 20 SECONDS ANOTHER GEAR WILL ENGAGE AND THE VEHICLE WILL PICK UP SPEED AT WHICH POINT ANOTHER GEAR WILL VIOLENTLY SLAM INTO OPERATION. THE VEHICLE WILL SEEM TO FUNCTION NORMALLY AT THAT POINT UNTIL SLOWING DOWN WHEN THE VEHICLE SHIFTS VIOLENTLY AND ERRATICALLY, SHIFTS INTO NEUTRAL WITHOUT WARNING. BY NOW ALL WARNING LIGHTS HAVE LIT UP. CHECK ENGINE LIGHT, PARKING BRAKE LIGHT, "SERVICE TRANSMISSION" APPEAR ON DISPLAY AND THAT ALTERNATES WITH "SHIFT TO PARK AND THEN TO DESIRED GEAR". SHUTTING THE VEHICLE OFF AND RESTARTING AFTER 24 HOURS REVEALED THAT ONLY THE "CHECK ENGINE" LIGHT WAS ON AND WHEN VEHICLE IS PUT IN "DRIVE", THERE WAS NO VIOLENT GEAR ENGAGEMENT, BUT VEHICLE BARELY MOVED. I PUT THE VEHICLE BACK IN PARK AND SHUT IT OFF.

TRAVELING AT 60 MPH ON HIGHWAY, VEHICLE PUT ITSELF IN NEUTRAL AND FLASHED THE SERVICE TRANSMISSION LIGHT. I PULLED OVER PUT THE VEHICLE IN PARK. SHUT THE ENGINE OFF. STARTED IT BACK UP, THE TRANSMISSION LIGHT REMAINED ON AND THE VEHICLE SHIFTED INTO GEAR AND DROVE NORMALLY. I BELIEVE THIS IS THE RESULT OF THE TRANSMISSION RECALL ##16V529000. AFTER THIS HAPPENED THE FIRST TIME, I TOOK IT TO THE DEALER WHO DID NOT ADVISE OF ANY RECALL, BUT UPDATED THE SOFTWARE, CHARGED ME FOR IT AND SAID IT WAS FIXED. NOW THE SAME THING HAS HAPPENED AGAIN, ON THE SAME HIGHWAY AT THE SAME SPEED.

LEFT VISOR NO POWER ALSO GARAGE DOOR OPENER NO POWER WIRES SMELLED LIKE THEY WERE BURNING WHILE DRIVING JEEP LATER I FOUND OUT NO POWER LEFT VISOR & GARAGE DOOR OPENER NO POWER

SINCE I PURCHASED MY USED VEHICLE I HAVE HAD A REOCCURRING ISSUE WHERE THE VEHICLE HESITATES TO ACCELERATE IN THE FIRST GEAR. RECENTLY IT HAS GOTTEN SO SEVERE THAT THE VEHICLE COMPLETELY SHUTS OFF. I'VE NOTICED THAT IT OCCURS MOST FREQUENTLY AFTER I FILL MY TANK AND AFTER PROLONGED PERIODS OF BEING STOPPED. IT HAS OCCURRED FOUR TIMES ON THE HIGHWAY WHILE SITTING IN TRAFFIC AND MOST RECENTLY WHILE WAITING AT A RED LIGHT. WHEN IT OCCURS THE VEHICLE STILL HAS POWER RUNNING THROUGH AND A NOTICES ALWAYS POPS UP SAYING "CAR MUST BE IN PARK IN ORDER TO SHIFT." IN ALL CASES I HAVE HAD TO TURN THE VEHICLE OFF AND WAIT SEVERAL MINUTES BEFORE THE CAR WAS ABLE TO TURN BACK ON. IN ALL CASES NO INDICATOR LIGHT APPEARED AS TO WHAT THE PROBLEM COULD BE. AFTER TAKING THE VEHICLE TO GET SERVICED THEW FIRST TIME I WAS TOLD IT WAS THE BATTERY. THE SECOND TIME I TOOK IT TO GET SERVICED I WAS TOLD THE EVAPORATED CANISTER AND PURGE SOLENOID HAD TO REPLACED. THE ISSUE STILL EXISTS AND THE DEALERSHIP HAS ASKED ME TO CONTINUE DRIVING THE VEHICLE AS IS UNTIL A SERVICE LIGHT APPEARS BECAUSE THEY DO NOT KNOW WHAT THE PROBLEM CAN BE. THIS VEHICLE IS NOT SAFE TO DRIVE AS IS.

AFTER FILLING UP THE GAS TANK, I WAS STOPPED AT A RED LIGHT. MY CAR STARTED BUCKING, SHAKING AND THE SERVICE TRANSMISSION AND ENGINE LIGHTS CAME ON. THE CAR TOLD ME TO PUT IT IN PARK AND TURN IT OFF. IT WOULD BUCK EVERY TIME I TRIED TO GO FROM A STOPPED TO STARTING POSITION. I WAS STOPPED AT A RED LIGHT ON A BUSY CITY STREET, AT A BUSY INTERSECTION AT NIGHT AND TERRIFIED THAT I WAS GOING TO GET REAR ENDED.

CAR STALLS AND COMPLETELY SHUTS OFF. TOLD ITS GAS AND NOT TO FILL UP GAS TANK. NOT SURE HOW THIS EFFECTS THE TRANSMISSION. CAR JERKS INTO GEAR OR RIGHT BEFORE SHUTTING OFF. SHAKES, IS LOUD. DOES THIS WITH OR WITHOUT FILLING UP THE TANK. CAR HAD BARELY HALF A TANK WHEN I PURCHASED IT AND IT DID IT THEN. THE VERY NEXT DAY. I HAVE AN EXTENDED WARRANTY. AND I BELIEVE THE POWER TRAIN WARRANTY STILL APPLIES BUT THEY WON'T FIX THE PROBLEM. KEEPS SAYING ITS NOT PULLING OR STORING CODES. ENGINE LIGHT AND SERVICE TRANSMISSION LIGHT COMES ON AND STAYS ON. NOT ON THE NEXT NEXT. HARD STARTS. TRANS IS SLIPPING. IT DOES THIS WHILE I'M DRIVING. EITHER AT TAKE OFF OR WHILE I'M SLOWING DOWN TO STOP IS WHEN IT SHUTS OFF. YOU CAN FEEL THE TRANS SLIPPING WHILE DRIVING. CAR IS NOISY SOMETIMES AND SLOW TO ACCELERATE. CAR ACTS LIKE IT GOING TO STALL WHILE DRIVING ON CITY STREET OR HIGHWAY. HAS SHUT OFF ON BOTH. I DO MOSTLY FREEWAY DRIVING. WAS TOLD THERE WAS A CASE INVOLVING MAKE YEAR AND MODEL OF MY CAR. I LOOKED IT UP AND THERE APPEARS TO BE A CLASS ACTION LAWSUIT IN REGARDS TO FAULTY TRANSMISSION AND CHRYSLER KNEW OF THIS. I WAS NOT TOLD ABOUT THIS WHEN I PURCHASED THE VEHICLE AND THE VEHICLE HAS BEEN DOING THIS SINCE I PURCHASED IT IN SEPTEMBER OF THIS YEAR. I HAVE TAKEN IT IN AND CALLED SEVERAL TIMES FOR THE SAME THING. THEY UPDATED THE COMPUTER AND REPLACED A PART AND NOW THEY ARE BASICALLY TELLING ME THEY DON'T KNOW WHAT THE PROBLEM IS EXCEPT THAT IT MAY BE FROM FILLING UP MY GAS TANK AND IT

I WAS DRIVING AND THE SPEED WAS DECLINING UNTIL IT COMPLETED STOPPED AND WOULD NOT ALLOW ME TO ACCELERATE ANYMORE. I WAS STRANDED ON THE SIDE OF THE ROAD, I TRIED TO PUT IT BACK IN DRIVE BUT IT WOULD ONLY ROLL BACKWARDS EVEN THOUGH I WAS NOT IN REVERSE GEAR. THEN IT STARTED SMOKING AND LEAKING COOLANT.

PROBLEM STARTED WHILE AT A STOP LIGHT TRANSMISSION STARTED TO MALFUNCTION. WOULDN'T SHIFT PROPERLY THEN ENGINE DIED. TOOK TO DEALERSHIP. SUPOSSEDLY THEY REPAIRED BUT MONTH LATER SAME PROBLEM. TOOK BACK AND RETURNED AS IF PROBLEM WAS FIXED. 3RD TIME SAME BUT THIS TIME MY CAR WAS SHIFTING VERY HARD AND JUST LOCKED UP. BACK TO DEALERSHIP WHICH THEY CLAIMED WAS SENSOR REPLACED AND RETUNED TO ME. 4TH TIME TOOK BACK WHICH THEY CLAIMED IT WAS GAS TANK. REPLACED GAS TANK. 5TH TIME DRIVING ON FREEWAY WHEN TRANSMISSION LOCKED UP AND WAS STRANDED AGAIN ONLY THIS TIME IT COMPLETELY LOCKED DOWN. MANAGED TO COAST CAR TO SHOULDER ON FREEWAY AND POLICE SHOWED UP TO STAY BEHIND ME TO KEEP FROM GETTING HIT BY ONCOMING FREEWAY TRAFFIC. NOW SERVICE CENTER CLAIMS IT IS THE VAPOR CANISTER. THIS VEHICLE IS NOT SAFE TO DRIVE.

I'M NO CAR EXPERT BUT THERE IS SOMETHING SERIOUSLY WRONG AND IT CAN BE EXTREMELY DANGEROUS. EVERY TIME I FILL UP MY JEEP WITH GASOLINE IT STALLS OUT OR STOPS WORKING WHILE I'M DRIVING. IT MOSTLY JUST STALLS OUT WHEN I AM IN A LOW RPM BUT SOMETIMES WHEN I'M DRIVING DOWN THE INTERSTATE OR TRYING TO PULL OUT IN AN INTERSECTION IT FEELS LIKE THERE IS A DISCONNECT BETWEEN THE PEDAL AND THE ENGINE. IT WILL STOP WORKING IN THE MIDDLE OF TRAFFIC, WHILE I'M IN AN INTERSECTION, OR WHILE I'M DRIVING AT 60 MPH. THIS IS EXTREMELY SCARY AND I KNOW OTHER PEOPLE HAVE HAD THIS ISSUE BECAUSE IT IS ALL OVER THE INTERNET. THIS PRESENTS A DANGER TO THE PUBLIC, JEEP DRIVERS, AND IT DEFINITELY CONSTITUTES A RECALL. JEEP NEEDS TO FIX THIS.