2014 Jeep Cherokee complaints

Started the vehicle and before we could put it in gear, the airbags in the back seat deployed. I contacted Jeep Customer Service and was given case # 93132151 and they had it towed to the nearest dealership for diagnosis. Then Jeep refused to pay the diagnostic fee and the dealership won’t do the diagnosis. Our fear is that the vehicle is unsafe to drive as the front airbags could now go off.

Gear shift dropped out of drive into neutral. Note on dash said to put in park and then back to drive which was done. Same problem occurred a few minutes later. Also occurred to dealer tech advisor twice but has not been duplicated since even after about 150 miles. Dealer says they cannot troubleshoot until transmission fails. This seems to be the identical problem that required a 2019 recall.

The vehicle experienced a catastrophic failure of the brand new CV half shaft while driving. Spline shear. Loss of Drive function, loss of Park function. Our local garage said the vehicle was the correct for make, model, and year for this to be a W47 recall issue. When we searched NTHSA with the vehicle VIN, which returned Zero open recalls. After researching the W47 recall, we called the manufacturer. They documented our VIN and details of our case in two departments and gave us the reference numbers: #92987492, and #92987905. They told us the next step was to bring it to NTHSA a file a complaint report about the VIN not being included in the recall and to include the reference numbers in the complaint form. We have nothing physical to scan or upload. Just those two reference numbers from the manufacturers.

The electronic parking brake locked up at an intersection - only way I could get it going again was disconnect and reconnect the battery. Took to dealer and was diagnosed as the parking brake module. Dealer wanted $1900 to repair but the part was on back order for an unknown time. Removed all fuses linked to parking brake and was told to drive it - only has front wheel drive as computer thinks parking brake is on - jeep has told us that water leaks into to them and shorts them out. Not impressed as times are tough and not getting any help from Jeep. Why is there not a recall as this seems like a infection with this model?

Unknown: Headlights will dim/flicker making it harder to see at night and digital display on dashboard will go completely off causing driver to not be able to see current speed, fuel gauge, etc.

The contact owns a 2014 Jeep Cherokee. The contact stated that while at a stoplight and attempting to accelerate, the vehicle failed to move. The contact stated that the engine warning light was illuminated, and a message to "Check Transmission" was displayed. The contact shifted to neutral and pushed the vehicle to the residence. The local dealer was contacted; however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,831.

Was starting through a stop sign when the car popped and started making a grinding noise. Would not go anywhere. Finally pushed it into a parking lot where it is sitting not. I’m sure it is the ptu. Will jeep do anything to fix it since this is obviously a problem with more than just my vehicle

When swapping from park to drive my TCM code came up and vehicle went into neutral/limp mode

Just got gas, stopped at the gym, started jeep, drove out of parking lot then the jeep randomly went into neutral and dash said vehicle needed to be put in park to shift gears, I put it in park, then into drive and didn't shift into gear, put it in park, turned off the jeep, then didn't want to start, after 3rd try it started and shifted into gear. Drove it for about 2 miles, parked at a store, let it set for 20 mins, first try didn't want to start, second try it did. Been driving fine for the past couple days. Having a vehicle randomly shift into neutral while driving is a major safety issue.

The contact owns a 2014 Jeep Cherokee. The contact stated that just before attempting to start the vehicle, she became aware that the brake light indicated that the parking brake was engaged was illuminated even though the parking brake was not activated. Upon starting the vehicle, the contact became aware that the parking brake was engaged and failed to release. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Electronic Parking Brake control module. The contact was informed that there was excessive water in the rear cargo area interior panel where the EPB control module was located. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 08-060-16. The manufacturer was not notified of the failure. The failure mileage was 77,000.

Electronic parking brake module failed and locked up the brakes while in motion in the parking lot, inspected the rear hatch and it is soaked. The epb module was soaked and corroded along with whatever modules are in there.

Ptu transmission went out at 83000 miles I’ve been fighting to get it fixed

NHTSA Recall # 19V-447 I do believe it has to do with this recall that states the clutch is getting stuck in the transmission it does say that the recall has been completed but it is obviously doing it again

My service park brake lights came on, and I had issues where my parking brake tried to engage when I was driving a couple of times. Then when I tried to drive it to a mechanic it completely locked up and I couldn’t drive it. It turns out that my spare tire well was flooded due to a known leak issue, which there is an open recall for that/a power lift module. But due to this leak, the blood water in my tire well ran down onto my parking, brake, computer, module and connector, which made it corroded and shorted it out. My mechanic advised me to take it to the dealership and talk to Chrysler to get it fixed since the lake is a known issue and this is consequential damage due to this issue, but they said since my car is out of warranty there’s nothing they could do for me but have me pay for it out of pocket. Concerning considering this is a major safety issue.

Was at car wash car was in neutral after wash finished car wouldn’t go in drive then service transmission light came on I turned car off and it started back up but running funny and that service transmission light came back on

We have been hearing a clicking or knocking sound in the front end of our 2104 Jeep Cherokee for a long time now. We had it into the local shop (we are relatively remote from the closest dealer) and they we're not able to find the source of the sound. Forward a bit and now that the sound has gotten louder and the 4x Service warning light has come on it has been identified and confirmed by the nearest dealer that the Power Transfer Unit (PTU) is bad. This is a part that has been covered under many other Jeep Cherokee recalls but our VIN had not shown up on any of those recalls. We believe our PTU is faulty like the rest of them. I don't have an good estimate of when we started to hear the noise but I know we now have ~189k miles on the vehicle. I know it's higher milage but this has been a slow developing issue for a long time now. It's been off the road for a year now as parts were not originally available to fix this issue with the diagnosis was first made.

Water intrusion into electronic parking brake module caused a failure which caused the parking brake to set which would not allow the vehicle to move and parking brake could not be released. This vehicle has already been to the dealer for a safety recall for the power lift gate module located in the SAME area as the parking brake module and for the same reason water intrusion which could cause potential fires. Dealer would not warranty the parking brake module as if this is the same problem as the power lift gate module located right next to each other. There are numerous threads on the internet from other Cherokee owners with the same issue.

I was on my way home from Alpharetta from a business meeting and my car started to shake really bad on the front. I thought it might have been something my tire caught. But I just put 4 brand new tires and not one light was on on my dash board there have never been any lights come on my dash board since I've had the vehicle. I drove about 10 more mins and it got worse so I pulled over and parked. I couldn't see anything. I was an hour away from home. The next day after getting my vehicle home. I was told that the ignition coil was catching fire as i was driving it. I also have the video in my phone. The car was literally trying to catch on fire and I was told if I would have kept driving it and not pulled over my car would have went up in flames more than likely. I keep all the maintenance done on it and change the tires and if stuff needs fixing i fix it. But I have never had a car start to catch fire as I'm driving it. I have video proof that's what it was doing while the car was running and noone messed with it . This car year make and model shouldn't even be on the market. I already had a recall for the pcm/tcm and that didn't fix anything on the vehicle from that recall. But this problem that happened with me definitely needs to be recalled bc I wasn't near home and was by myself and I could have been hurt if my vehicle would have went up in flames.

My daughters 2014 Jeep Cherokee’s Power Transfer Unit (PTU) failed at 90,000 miles—grinding noise, Service 4WD warning, and loss of power. Jeep dismissed my case (#91999636) despite the XJ1 warranty extension (15 years/unlimited miles) and multiple recalls/TSBs for PTU issues. Dealer quoted $5,500 to repair, leaving me stranded and out of pocket. This is a known defect—Jeep’s refusal to honor XJ1 puts owners at risk

PTU Failure

The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was shifted into drive(D), and the parking brake failed to release. The contact had taken the vehicle to a dealer where it was diagnosed that water had entered the lift gate and had caused a short circuit of the parking brake module. The contact was advised by the dealer that the failure was possibly related to NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The vehicle was repaired; however, the failure reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

This is a 2014 Jeep Cherokee, this model DOES have a recall for water leaking in through the truck. That causes the electronic parking break module to short out and lock the parking brake in as engaged. My jeeps vin however is not a part of the recall for some reason, this part was replaced on 4/16/22. Today 3/9/2023 the parking brake engaged and was locked on when we put the car in park. The spare tire compartment is FULL of water, everything in the trunk was wet. And the piece from the service advisor that was replace in 2022 has water in it, and it is corroded.

The contact owns a 2014 Jeep Cherokee. The contact stated that after Chrysler Campaign Number U90 was performed on the vehicle, the message "4WD unavailable - Service 4WD" was displayed. The contact stated that while driving at various speeds, the vehicle failed to shift as intended and was jerking. The contact stated that the vehicle would downshift and upshift unintendedly while driving. The contact stated that while at a complete stop and depressing the brake pedal, the vehicle surged. Additionally, the contact stated while driving from a complete stop, the vehicle hesitated to respond. The vehicle was taken back to the dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic, where the computer was flashed, and the dealer diagnosed the vehicle with PTU motor position performance malfunction. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 140,000.

The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway and became aware that the vehicle was stuck in gear, prompting the contact to tow the vehicle to the residence. After a visual inspection, the contact became aware that the front suspension was disconnected. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 180,000.

The contact owns a 2014 Jeep Cherokee. The contact stated while operating the vehicle, the transmission experienced hard shifting and the vehicle stalled. The vehicle was taken to the local Auto Zone which diagnosed the vehicle with an inoperable TCM. The vehicle was not repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 97,000.

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle lost power and decelerated. While attempting to accelerate, the RPM increased; however, the vehicle failed to respond as needed. The contact stated that the traction control warning light was illuminated. The contact coasted to the side of the roadway and restarted the vehicle and continued driving. The vehicle was taken to a certified mechanic who failed to diagnose the vehicle; however, the transmission was flushed but the failure persisted. The vehicle was taken to a certified transmission shop. The mechanic informed the contact of the Customer Satisfaction Program: W84; NHTSA ID Number: 10221656 (Power Train, Electrical System) and U90 (Emissions, Power Train); and referred the contact to the dealer for assistance. The vehicle was taken to the dealer and repaired; however, the failure persisted. The dealer was contacted and informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer informed the contact of the failure and opened a case. The failure mileage was 45,815.

I am writing to express my concern about a critical issue I have been experiencing with my 2014 Jeep Cherokee Limited 4WD. I have been facing continuous and severe problems with the transfer case, which has rendered my vehicle unsafe and unusable. This has been an ongoing issue, and it is causing significant distress as I do not feel confident in the safety of my vehicle, especially while transporting my children. The vehicle was sold to me in this condition, and I am extremely concerned that this issue is not only impacting my ability to use the vehicle but also compromises the safety of my family. Given the severity of the problem, I am seeking clarification on whether there have been any recalls or known issues related to the transfer case for the 2014 Jeep Cherokee. If there is a recall or warranty coverage that I can take advantage of, I would appreciate detailed information on how to proceed. I would also like to know the steps that I can take to resolve this issue in a timely manner. I rely on my vehicle for daily transportation, and this situation has caused a great deal of inconvenience and stress. I would appreciate any assistance you can provide, including possible solutions or repairs.

Parking brake engaged while reversing out of driveway. "Service Parking Brake" message on dash and Parking brake lights on dash. Parking brake flashing amber LED lights. Parking brake not working. This is for a 2015 Jeep Cherokee, an investigation was opened and closed. Unsure of the outcome. Concerned though as I had a water leakage into the lift gate power module causing a small fire. That was repaired/replaced with recall in 2024. Now the same issue is happening with my power breaks. I feel like this should be covered under recall.

Service transmisión message and loss of Power to the wheels not acelerating at All i have to pull over and turn off the Vehicle and turn i on so it Can reset and continúe driving.

Service shifter message requiring replacement of the bevel. Once repaired for $540 still appearing and needs to be replaced.

Started my Jeep during one of the coldest days in Michigan, and it failed to start. When I eventually got it jumped, there was no power to transmission, and I was unable to shift into park. Engine idle was very rough and was unable to move it in any way.

Forbthe past gew months my 2014 Jeep Cherokee Latitude had been in and out of the shop. The ebrake will set itself and not disengage. I think they have replaced everything remotely associated with the ebrake. I picked it up AGAIN yesterday afternoon, drive 3 minutes down the road, pulled into a parking space, put in park, and the ebrake came om before I even shut the vehicle off. It will not disengage. I am currently sitting beside the vehicle, waitin for the service tech to call me back yet again. I have quite literally lost count of how many times rhis vehicle has been in the shop since I got it a year and a half ago.

The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was parked, the contact attempted to disengage the parking brake, but the parking brake failed to respond as needed. The message "Parking Brake Electrical Failure" was displayed. The vehicle was towed to the dealer to be repaired under NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The dealer informed the contact that the recall only covered the power liftgate module; however, the contact stated that the electric parking brake module was located next to the power liftgate module and had been exposed to water intrusion. The dealer diagnosed that the electric parking brake module, electrical connectors, and wiring needed to be replaced, and the dealer charged a repair fee. The contact declined to pay the fee. The vehicle was towed to Pleasant Valley Auto, where the contact was informed that the electric parking brake module had failed and was corroded. The mechanic replaced the electric parking brake switch and module; however, the electric parking brake module needed to be reprogrammed by a dealer. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 200,000.

1) The Power Transfer Unit and possibly driveline/driveshaft. 2) The car turns off while driving and all systems lock up, no matter how fast you are going. Power steering fails, steering wheel locks, and the car cannot be turned back on until it is put back in park, which means you come to a full stop and attempt to turn back on. Sometimes the car has no power to turn back on to put in park leaving you stranded in the middle of the road with cars behind you. This has mainly happened while we are slowing down to a stop, but still going 20-25 MPH. Thankfully not faster yet. 3) The dealer and another mechanic have identified a PTU issue, but could not reproduce. On 9/2021 the check engine light came on. Took it to a mechanic and they noted: "POWER TRANSFER UNIT SYSTEM OPERATION OBSTRUCTED, WHILE IN THE AIR WE SAW THAT THE OUTPUT DRIVELINE HAS EXCESSIVE PLAY AND AN OBLONGED BEARING CAP." No further issues until on 11/28/2022 Check engine light came on. took it to Dealership and they noted: "Found code C14A7= PTU motor component or system operation obstructed or blocked. Checked condition of PTU fluid and found it is contaminated and burnt. Also found that the driveshaft connection to the PTU is very loose on the PTU output splines. Recommend PTU and driveshaft. 1/2025: Over two weeks, the car has shut off 6-8 times while driving. 4) No 5) Check engine light came on 9/2021 took to a mechanic and they noted: "POWER TRANSFER UNIT SYSTEM OPERATION OBSTRUCTED, WHILE IN THE AIR WE SAW

When starting again and driving in Slidell Louisiana only 70458 car is making loud noises from console radio network seems as if it's a tracking device linking into my car causing it to break gas is just draining starting Is loud just went to jeep in Nola jeep Xtreme on 29th all was fine seems as if there plugging in broke cars or trucks on my car. When off it makes noises every 20 min it's very odd when driving stalling like not going I'm not sure oil change not due as of yet even with message system on progressive seems as if they have done this also as when I went to Hattiesburg Ford where I purchased stopped please call me with answers I do not own any other cars trucks four wheelers or motorcycles. This is very disturbing. I pay notes on this and am being robbed I lost my Corolla like this the FCC and FAA are having same problem satellite please call me asap

My parking gage engaged several times while parked I saw that it said the parking breaking was engaged but I had not put it on. Next it engaged when stopped for a traffic light. I was able to restart it several times. Noticed that this was most likely to happen after a rainfall. Last time it happened my son was able to trick it into disengaging and get it home. Next day it had to be flatbed towed to my mechanic. He changed the parking break switch and that burned out again. After careful investigation he found over two gallons of water under the spare tire where the parking break module is housed. It had to be replaced as well as both calipers. The module also had to be reprogrammed. It was at there 22 days. The mechanic bill was nearly $1,800. Now I need extensive body work to perhaps stop the water coming in thru the seams underneath the power-lift door which had opened. In checking previous complaints it seems that This should have been a recall long ago as it has happened to other similar jeeps.

The contact owns a 2014 Jeep Cherokee. The contact stated while driving on the highway at 35 MPH, the vehicle lost automotive power. The contact attempted to depress the accelerator pedal; however, the vehicle failed to accelerate. The contact pulled over to the side of the roadway to restart the vehicle. The vehicle was restarted, and the battery warning light was illuminated. The contact was able to continue driving. The local dealer was not contacted; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 220,000.

The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The message "Service Transmission" was displayed. The contact was able to pull to the side of the road. The vehicle was able to restart. The contact stated that upon resuming driving, the failure recurred several times after a half to two miles of driving, causing the contact to pull over to the side of the road several times. The contact was able to drive to the residence. The vehicle was taken to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 19V447000 (Power Train); however, the VIN was not included. Additionally, the dealer informed the contact that an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,500.

Driving on the highway early morning and I was switching lanes and all the emergency lights on the dashboard came on. There was still power but I could not move forward with using the gas pedal nor use the break to come to a full stop once I was near the emergency lane. I was in the fast lane and had no way to keep using the gas pedal to get out of traffic. The drivers behind me as well as myself were luckily not hit due to know possible way to quickly move out of the way since I had no way of accelerating to move out of traffic, I could only coast in 70 mph freeway. It was towed to a Richfield Service company and it was determined it was the transmission valve body. There were not other symptoms of the problem prior, no warning lamps, messages, nothings.

My transmission was replaced in 2019 under recall and replaced with the the same faulty transmission. It has failed again. Why would they not warranty the same faulty transmission when it fails again? You wouldn’t replace a bad kidney with a bad kidney. This makes no sense.

I started the vehicle and started to drive. The gear slid to park and stop in the middle of the road. An indicator said to check transmission. After pushing it off the road, the next day is driving again. All the check engine sign went off.

STARTED APPEARING A MONTH AGO, COMPLETE LOSS OF POWER ON MAJOR HIGHWAYS/INTERSTATES. THE PTU WAS SUPPOSEDLY ALREADY REPLACED DUE TO 1ST RECALL (PRIOR OWNER), BUT STILL HAD ISSUES WITH REPLACEMENT. I HAVE 2 CHILDREN AND THE COMPLETE LOSS OF POWER TERRIFIED ME. THE PTU IS A $3,000 REPAIR/REPLACEMENT. I WAS ABLE TO PUT IT IN NEUTRAL AND PULL OVER TO RESTART THE CAR, BUT THIS HAS HAPPENED A FEW TIMES! THIS COULD HAVE CAUSED MAJOR ACCIDENTS AND DEATHS!!!

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The vehicle was restarted; however, the failure recurred. The contact stated that the vehicle was jerking abnormally with several warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 54,000.

There is a water intrusion on the vehicle that causes water to find its way to the electronic parking/emergency brake Module and causing it to corrode. I have taken the vehicle to the dealership and they have confirmed this. The safety of myself or other motorists on the road may be at risk if the vehicle gets a reading from the corroded module and sets the parking brake while the vehicle is in motion. I had a service parking brake light appear but the code reads as the parking brake switch needs to be replaced replaced the switch at the front and that did not remedy the issue.

The contact owns a 2014 Jeep Cherokee. The contact stated that while reversing, the parking brake was unintendedly engaged, and the vehicle stalled. The vehicle was not taken to an independent mechanic or the dealer. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that there were cracks in the chassis, and the parking module had short-circuited. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000.

Parking brake turned on by itself and would not disengage. I finally got it to work again and then while driving it did it. Prior to this I was getting a warning about my rear lift gate. I have tried everything to fix it and it does not seem to respond. I have researched this and it seems to be a big problem. Please have Jeep issue a recall.

I bought this new and when I had 99k miles, the transmission went out. I received a notice that this transmission had a class action lawsuit against Chrysler. I took it to Southpoint Dodge in Austin Texas. Where I purchased it. They argued with me for weeks but finally agreed to replace the transmission. The new transmission only has 27k miles and is having the same transmission problem again.

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 20 MPH, the emergency brake would engage on it's own. The vehicle emitted an unknown smell inside the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the frame was cracked. Water was seeping inside the vehicle. Water accumulated underneath the vehicle by the spare tire and burnt out the module that controls the emergency brake. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was approximately 47,000.

While ATTEMPTING to fill up with gas the fuel nozzle kicks off REPEATEDLY, as if the tank is full! This has been occurring for the past year or so.

When I bought has brake problem have extended warranty and all Protections on place bucking after starting at 1 to 5 then when stooping. Lights panel seems not correct not illimious one lighting panels to see going on and off 2 times mileage is broken I recorded mileage to fro. Work only 20 miles incorrect values sense I bought .