Page 28 of 53 · complaints 1,351–1,400 of 2,650

2014 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Fuel/Propulsion System
Filed Jun 8, 201856,755 milesOH

I COULD ONLY PUT VERY SMALL AMOUNTS OF GAS IN TANK AT ONE TIME OR IT WOULD OVERFLOW EVEN THOUGH IT HAD LESS THAN A QUARTER OF A TANK. I TRIED DIFFERENT STATIONS AND IT DIDN'T MAKE A DIFFERENCE. IT WOULD TAKE ABOUT 10 MINUTES TO FILL THE TANK. THE DEALERSHIP HAD TO REPLACE THE GAS TANK

Power Train
Filed Jun 7, 201846,000 milesNJ

CAR FLASHES SERVICE TRANSMISSION WARNING AND LOSE POWER WHILE IN MOTION. THIS HAS HAPPENED SEVERAL TIMES, HAVE TO COAST TO A STOP, TURN OFF THE CAR AND RESTART TO REGAIN POWER. SO FAR I HAVE BEEN LUCKY IT HAS NOT BEEN IN A HIGH TRAFFIC OR HIGHWAY SITUATION. PRIOR TO THE IN MOTION ISSUE THE OTHER TIMES I WAS STATIONARY (STOP LIGHT) THAT THE ISSUE OCCURED AND REQUIRED A RESTART BUT THOSE ERRORS DID NOT REGISTER A CHECK ENGINE CONDITION. I HAVE HAD IT TO THE DEALER AND THEY PEFROMED A SOFTWARE UPDATE WHICH WAS SUPPOSED TO CORRECT THIS ISSUE. BRINGING IT BACK TO SERVICE AGAIN TO BE LOOKED AT.

Power Train
Filed Jun 5, 201822,500 milesMI

WHILE DRIVING HOME ON THE FREEWAY DURING BUSY MEMORIAL WEEKEND DOING 70MPH, MY CAR STALLED. I HAD TO SAFELY GO TO SHOULDER OF FREEWAY. SERVICE TRANSMISSION MESSAGE AND SERVICE LIGHT WAS ON. I WAITED 5 MINUTES AND IT STARTED UP. I COULD HAVE GOTTEN IN A SERIOUS ACCIDENT WITH MY ENGINE SHUTTING DOWN. I TOOK IT TO DEALER WHO STATED IT WAS A DEFECTIVE VALVE BODY. I SURE HOPE THIS NEVER HAPPENS AGAIN. I HAVE A 3.2 V6 9 SPEED TRANSMISSION WITH 22,500 MILES.

Power Train
Filed Jun 1, 201830,000 milesNY

TRANSMISSION JERKED AND THEN SERIVERS TRANSMISSION SOON WARING CAN ON THE DASH ALONG WITH THE CHECK ENGINE LIGHT. VEHICLE THEN WENT INTO LOW POWER MODE AND DID NOT HAVE ANY RESPONSE FROM THE GAS PEDAL. VEHICLE RUNS BUT HAS REDUCED POWER. TRANSMISSION WAS REPLACED IN SEPTEMBER IF 2016.

Electronic Stability Control (esc)
Filed Jun 1, 201823,000 milesMA

WE EXPERIENCED A WOBBLE VERY SEVERE WHILE TOWING BEHIND OUR RV. IT WAS VERY UNSAFE BUT WE WERE ABLE TO GET TO THE SIDE OF THE ROAD I HATE TO THINK WHAT COULD HAVE HAPPENED TO US OR SOMEONE ELSE NOT TO MENTION THE CAR, RV OR TOWING EQUIPMENT. WE ARE TOLD WE NEED A JUMPER WIRING HARNESS THAT COST $400.00. IS THIS COVERED?

Power Train
Filed May 31, 201871,000 milesMD

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS WITH THE CRUISE CONTROL ENGAGED, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE SEIZED. THE CONTACT ALSO STATED THAT 'PUT VEHICLE IN GEAR TO MANEUVER' WAS DISPLAYED. THE VEHICLE WAS TURNED OFF AND ON SEVERAL TIMES BEFORE IT WAS ABLE TO MANEUVER AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO COULD NOT DUPLICATE THE FAILURES. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed May 30, 2018TX

SERVICE AIRBAG SYSTEM POPS UP ALL THE TIME . SOMETIMES IT'S THE SHORT WIRE THAT GETS UNPLUGGED IF YOU MOVE YOUR SEAT OR JUST TURNS ON AND YOU HAVE TO REPLUG THAT CORD BACK . I'M NOT SURE IF THE AIRBAG WILL DEPLOY IF I GET IN AN ACCIDENT

Engine
Filed May 25, 201855,000 milesMA

ENGINE CODE P0520. MY REPAIR SHOP SAID THIS IS A VERY COMMON 2014 JEEP ISSUE. MY SENSOR SAYS THERE IS NO OIL PRESSURE, HOWEVER, MY CARS OIL PRESSURE IS FINE. CAR DRIVES FINE OTHER THAN THE ENGINE LIGHT ON.

Engine
Filed May 25, 201816,000 milesMA

WHEN SLOWING DOWN NOT COMING TO A FULL STOP THEN ACCELERATING MY CAR DOES NOT WANT TO MOVE. THERE IS AN EXTREME HESITATION, AND THEN BOOM ~ THE CAR JERKS AND FINALLY GOES. THIS HAS BEEN HAPPENING FOR YEARS NOW. I HAVE HAD ALL THE SOFTWARE UPDATES ~ IT IS NO BETTER.

Power Train
Filed May 25, 201827,003 milesCA

WHILE DRIVING ON FREEWAY AROUND 70MPH, THE TRANSMISSION WARNING LIGHT ALONG WITH OTHER WARNING LIGHTS CAME ON AND THE ENGINE IMMEDIATELY LOST POWER ALONG WITH LOSING POWER STEERING. WAS BARELY ABLE TO GET OFF FREEWAY. WAS ABLE TO DRIVE HOME ON CITY STREET WITH TRANSMISSION ACTING LIKE STUCK IN ONE GEAR. THIS CAR NEEDS TO BE RECALLED IMMEDIATELY BEFORE SOMEONE GETS KILLED OR SERIOUSLY INJURED. I'VE READ OF HUNDREDS OF COMPLAINTS WITH THIS VEHICLE AND IT'S A MATTER OF TIME BEFORE SOMETHING TRAGIC HAPPENS TO A FAMILY. JEEP KNOWS THERE IS A PROBLEM WITH THIS PARTICULAR NINE SPEED TRANSMISSION AND NEEDS TO BE FORCED INTO TAKING ACTION.

Power Train
Filed May 23, 201840,000 milesAZ

TRANSMISSION IS PERFORMING STRANGELY. AT LOW SPEEDS IT STALLS AND CANNOT MOVE. WARNING LITES ILLUMINATE AND SAYS TO PLACE VEHICLE IN GEAR, VEHICLE MUST BE STOPPED, SHUT DOWN AND RE-STARTED. SEVERAL TIMES "SERVICE SHIFTER" LITE IS ILLUMINATED AND HAS BEEN TO DEALER, THEY CONTINUE TO RE-PROGRAM AND CHECK RE-CALLS. VEHICLE MAY BE UNSAFE TO DRIVE. DEALER SAYS TCM IS NEEDING RE-PROGRAMMING. THIS STALLING AND TRANNY RE-PROGRAMMING HAS HAPPENED ON TWO OCCASIONS. SOMETIMES TRANNY LAGS ON ACCELERATION. VEHICLE USUALLY IN MOTION AT LOW SPEED OR DURING INTIAL TAKE OFF FROM DEAD STOP. SOMETIMES GEAR SELECTOR WILL NOT FUNCTION PROPERLY WHEN WARNING LITES ILLUMINATE. IN 2018 IT HAS BEEN TAKEN TO PLANT JEEP; FLAGSTAFF AZ, LAWLEY JEEP; SILVERCITY NM, AND HORNE; GLOBE AZ. RECALL S55 WIRE HARNESS NOT INSTALLED.

SuspensionCrash
Filed May 23, 201840,000 milesTX

FOR BEING A JEEP AND BE ADVERTISED AS OFF-ROAD, I HAVE NEVER BEEN OFF-ROAD AND MY VEHICLE NEEDS ENGINE STUDS REPLACEMENTS. THE MOTOR HAS A LOT OF VIBRATION WHEN STOPS AND TRANSMISSION BOUNCE WHEN CHANGES GEARS. I BELIEVE IS A BAD PART BECAUSE I COULD NOTICE SINCE NEW BUT NOW IS VERY HARD.

Steering
Filed May 23, 2018111,000 milesTX

I'M HAVING A FEW PROBLEMS WITH MY VEHICLE, I JUST BOUGHT IT USED WITH APPROXIMATELY 111,000 MILES. MY MAIN CONCERN IS MY STEERING WHEEL BECOMING VERY HARD TO TURN WHILE TRYING TO PARK OR EASE OUT OF PARKING. EVERY TIME I BACK OUT, IT DOESN'T LET ME TURN MY WHEEL WHICH WAS VERY DIFFICULT BECAUSE I DIDN'T WANT TO HIT ANYONE/ANYTHING. ALSO, THIS MORNING ON 5/23/2018, ALL MY LIGHTS ON MY DASH BOARD CAME ON WHILE ON MY WAY TO WORK, AND MY STEERING WHEEL BECAME STUCK WHILE CARS WERE BEHIND ME. LUCKILY, IT WAS IN A RESIDENTIAL NEIGHBORHOOD. I HAD TO ROTATE THE STEERING WHEEL VERY HARD TO PULL OVER. I HOPE NO ONE ELSE GOES THROUGH THIS WHILE DRIVING. THIS IS VERY UNSAFE. HOPE TO FIND A RESOLUTION.

Power Train
Filed May 21, 201882,500 milesMD

TRANSMISSION IS JERKING WHEN SHIFTING ESPECIALLY FROM A STOP TO GO. LATELY IT'S ALSO BEEN JERKING FORWARD WHEN COMING TO A STOP/BREAKING IT BASICALLY FEELS LIKE YOUR BEING PUSHED FORWARD. HAVE HAD TO THE DEALER A FEW TIMES TO BE TOLD NOTHING IS WRONG. HAVE HAD COMPUTER UPDATED. I HONESTLY DO NOT FEEL SAFE IN THIS VEHICLE ANY LONGER. IT'S BEEN AN ONGOING PROBLEM BUT HAVE NOTICED MORE SO THAT LAST FEW DAYS.

Exterior LightingFire
Filed May 20, 201860,000 milesFL

IN 2017, BOTH HEADLIGHTS ON MY 2014 GRAND CHEROKEE OVERLAND WENT OUT. WHEN I TOOK THE CAR TO DEALERSHIP, THEY SAID THEY HAD NEVER HAD THE HEADLIGHTS BURN OUT ON A JEEP THAT AGE. THEY SAID IT WOULD BE OVER $700 TO REPLACE THE BULBS. I WAS NOT ABLE TO AFFORD THIS AT THE TIME. TWO DAYS LATER, MY JEEP STALLED IN TRAFFIC AND THE ALTERNATOR STARTED BURNING WHILE DRIVING TO WORK; MY CAR HAD TO BE TOWED TO THE CLOSEST AUTO MECHANIC WHERE THE ALTERNATOR WAS REPLACED. I ALSO HAD THE HEADLAMP BULBS REPLACED. I WAS REIMBURSED BY CHRYSLER FOR THE COST OF THE ALTERNATOR FOLLOWING THE RECALL, HOWEVER, MY HEADLIGHTS HAVE ONCE AGAIN STOPPED WORKING. I WOULD APPRECIATE IF THIS CAN BE INVESTIGATED TO SEE IF THE HEADLAMP MALFUNCTION IS RELATED TO ANY OF THE OTHER RECALLS.

Power Train
Filed May 18, 201870,000 milesWV

GOING IN FOR IT SECOND TRANSMISSION REPLACEMENT . THEY KEEP FAILING WHILE DRIVING

Power Train
Filed May 15, 201881,000 milesAL

CAR SHUT OFF THEN CRANKED BACK UP BEGAN TO DRIVE CAR SHOWED 80 MPH ONLY GOING 45 CAR RUNNING SLUGGISH AND ENGINE REVVING UP CAR THEN SHOWED SERVICE TRANSMISSION AND SHUT OFF NOW SERVICE LIGHT IS ON ONLY OWNED THE CAR FOR A WEEK SEEN LOTS OF ISSUES ONLINE WITH THIS SAME PROBLEM HAVE KIDS AND FEEL THIS IS UNSAFE TO DRIVE DEALER IS LOOKING AT VEHICLE TOMM.

Service Brakes
Filed May 14, 201860,000 milesTX

THE ELECTRONIC PARKING BRAKE ENGAGED AND WOULD NOT DISENGAGE. HAPPENED TWICE ONCE WHILE DRIVING ONCE WHEN THE VEHICLE WAS STOPPED. TOWED TO A DEALERSHIP, AFTER 4 WEEKS THE ONLY SOLUTION WAS TO COMPLETELY REWIRE THE ENTIRE VEHICLE. CLAIMING IT IS NOT COVERED UNDER WARRANTY. DEALERSHIP INFORMED ME THAT THERE WAS WATER INTRUSION.

Fuel/Propulsion System
Filed May 11, 201852,000 milesNJ

CAR ENGINE STALLED IN TURNING AFTER A FEW MINUTES OF DRIVING. HAD TROUBLE RESTARTING CAR. AFTER A FEW ATTEMPTS CAR POWERED BACK ON AND BROUGHT TO LOCAL MECHANIC WHICH DIAGNOSTIC CODE CAME UP FOR A LEAK IN A HOSE THAT FUELS THE ENGINE. BROUGHT CAR TO DEALSHIP AND EXPLAINED THAT OIL LEVEL WAS LOW AND NEEDED TO BE CHANGED. THIS WAS 2000 MILE AWAY FROM THE RECOMMENDED 5000 MILE OIL CHANGE. CAR OIL CHANGED AND DIAGNOSTIC CODE CLEARED AND THE SAME ISSUE HAPPENED AGAIN 2000 MILES AWAY FROM THE 5000 MILE RECCOMEND OIL CHANGE. ISSUE IS REPETITIVE FOR ABOUT 5 TIMES IN 3 YEARS.

Power Train
Filed May 10, 201870,000 milesAR

THIS VEHICLE HAS BEEN SHIFTING HARD, HAS DELAYED SHIFTING AND DOWNSHIFTING, HAS AT TIMES STALLED WHILE IDLING AND SHOWN AN ERROR MESSAGE TO SHIFT TO P AND THEN TO DESIRED GEAR, REQUIRING ME TO RESTART THE CAR. I HAVE TAKEN IT TO THE LOCAL DEALERSHIP AND THEY HAVE PERFORMED SOFTWARE UPDATES, BUT THE SHIFTING PROBLEM IS STILL OCCURRING. IN RECENT MONTHS, I HAVE HAD TWO OCCURRENCES OF FILLING THE GAS TANK AND THEN THE CAR RUNS VERY ROUGHLY FOR A SHORT TIME. ON THE SECOND OCCURRENCE, THE CAR ALSO DIED WHILE IDLING AND SHOWED THE ERROR MESSAGE ALREADY MENTIONED.

Engine
Filed Apr 27, 201842,000 milesNY

THE VEHICLE JUST STOPS WITH NO WARNING WHILE I AM DRIVING! THE FIRST TIME WAS ON THE NJ TURNPIKE DOING 70 MPH IN THE LEFT LANE. STARTED IT BACK UP AND IT DID THE SAME THING ABOUT 30 MINUTES LATER. TOOK IT TO JEEP SERVICE AND THEY SAID IT WAS A LOOSE WIRE. SEEMED OK FOR A FEW MONTHS AND THEN IT HAPPENED AGAIN. JEEP REPLACED THE TRANSMISSION MODULE. DROVE IT ANOTHER FEW MONTHS - HAPPENED AGAIN AND THIS TIME THEY REPLACED THE COMPUTER SYSTEM. THIS IS A VERY DANGEROUS PROBLEM AND I WAS PETRIFIED TO DRIVE THE VEHICLE. WHEN I COMPLAINED TO CHRYSLER, ALL THEY COULD DO WAS OFFER ME A CDI CODE WHICH IS A TINY DISCOUNT ON A NEW CHRYSLER VEHICLE. I FINALLY JUST TRADED THE CAR IN AND PURCHASED ANOTHER VEHICLE BUT I LOST A LOT OF MONEY IN DOING SO. THIS SITUATION IS VERY DANGEROUS AND I COULD HAVE BEEN KILLED IN THIS VEHICLE. LET ME REPEAT, THIS HAS HAPPENED 4 TIMES SO BELOW, WHEN YOU ASK "WHEN DID THIS HAPPEN" - I AM USING THE DATE OF THE LAST INCIDENT.

Electrical System
Filed Apr 24, 201859,000 milesFL

MY JEEP WHEN I TAKE THE KEY OUT IT DINGS SAYING THE KEY IS IN THE EGNITION WHEN ITS NOT IT WONT LET ME LOCK MY DOORS AND NOW TODAY IT WONT EVEN START MY JEEP IT DONT EVEN TURN ON. AND WHEN GOING DOWN THE ROAD THE TRANSMISSION KEEPS TRYING TO TAKE OFF TO HARD OR HUSITATES TO GO

Fuel/Propulsion System
Filed Apr 23, 201819,389 milesNY

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE REFUELED BEYOND THREE GALLONS. THE DEALER (LIA CHRYSLER JEEP DODGE RAM IN SCHENECTADY, NEW YORK) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,389.

Power Train
Filed Apr 23, 201836,000 milesIN

THE TRANSMISSION IS JERKING WHEN IT SHIFTS SOMETIMES. IT IS NOT A SMOOTH SHIFT ESPECIALLY WHEN SHIFTING TO 1ST, 2ND, 3RD, &4TH. THE TECHS SAY NOTHING IS WRONG, BUT ITS NOT RIGHT. SOMETIMES IT SHIFTS LATE TOO. I HAVE ALSO HAD THE CAR JERK FORWARD WHEN IM COMING TO A STOP AND ITS DOWNSHIFTING. IT ACTUALLY PUSHED MY CAR FORWARD AS I WAS PUSHING ON THE BREAKS TO SLOW DOWN FOR A STOPLIGHT.

Electronic Stability Control (esc)
Filed Apr 23, 201851,000 milesTX

MY CHECK ENGINE LIGHT KEEPS COMING ON FOR CODE B104E AND EVERY TIME I TAKE IT IN TO HAVE IT LOOKED OUT NOTHING SEEMS TO BE WRONG WITH IT. THIS CODE HAS BEEN THROWN 4 TIMES IN A YEAR AND EVERY TIME THEY SAY THEY CAN'T FIND AN ISSUE.

Power Train
Filed Apr 22, 201872,000 milesMN

WHEN DRIVING HIGHWAY SPEED MILES VEHICLE DOESN'T SHIFT INTO 9TH GEAR. WHEN THIS HAPPENS PUT IT INTO MANUAL AND SHOWS 8TH GEAR. MANUALLY SHIFT TO 9TH, AND TRANSMISSION DOESN'T SHIFT INTO 9TH. VEHICLE GOT GREAT GAS MILEAGE AND NOW RPM ARE HIGH SO ISN'T ABLE TO GET AS GREAT OF MILEAGE. DID THE RECALL FOR WIRING HARNESS ON TRANSMISSION AND THAT FIXED THE ERROR WITH VEHICLE GOING INTO SAFE MODE. BUT NOW THERE IS THIS ISSUE. NO RECALLS, BUT WEB SEARCHES SHOW MANY PEOPLE WITH THIS ISSUE. ## VIN PASSED ## 2014 JEEP CHAROKEE TRAILHAWK ##

Power Train
Filed Apr 22, 201855,882 milesVA

I WAS HAVING SOME ISSUES WITH MY 2014 JEEP CHEROKEE IN JANUARY 2018. THE SCREEN WAS SHOWING SERVICE TRANSMISSION, SHIFT CAR TO PARK, THEN TO DESIRED GEAR. DURING THIS TIME I WAS STUCK IN THE MIDDLE OF A CITY STREET UNABLE TO MOVE. THE SHIFTER WAS IN DRIVE, BUT THE VEHICLE CLEARLY WASN'T. AFTER SEVERAL MINUTES, IT FINALLY SHIFTED TO DRIVE, AND I WAS ABLE TO DRIVE THE FEW MILES HOME, BUT THE VEHICLE STAYED IN A LOW GEAR.THE DEALER CHECKED IT OUT AND TOLD ME I NEEDED TO PAY FOR A SOFTWARE UPDATE. HAVING A TRANSMISSION MALFUNCTION WHILE DRIVING DOWN THE ROAD IS A SERIOUS SAFETY ISSUE, BUT I WAS LED TO BELIEVE THIS WOULD FIX THE ISSUE. ON APRIL 4TH, 2018 THE SAME SERVICE TRANSMISSION ISSUE OCCURRED AGAIN. I WAS STUCK IN THE LEFT TURN LANE AT AN INTERSECTION, AND THE VEHICLE WOULDN'T MOVE. I SHIFTED TO DRIVE, MANUAL, NEUTRAL, AND REVERSE, AND IT WOULDN'T MOVE. THE SAME ERROR MESSAGES WERE SHOWING ON THE SCREEN AS BEFORE. I SAT THERE FOR TWENTY MINUTES UNTIL IT FINALLY WENT INTO DRIVE. I IMMEDIATELY DROVE IT TO THE DEALER THAT LOOKED AT IT THE FIRST TIME. I WAS UPSET AS WE HAD JUST PAID FOR THE ISSUE TO BE FIXED. WE WERE TOLD, "CHRYSLER SAYS WE MUST CHECK FOR SOFTWARE UPDATES FIRST." SINCE IT SHOWED UPDATES AVAILABLE, THEY ASSUMED THIS WAS THE PROBLEM AND SENT ME ON MY WAY. HAS CHRYSLER FOUND THAT THEIR SOFTWARE CAUSES TRANSMISSIONS TO BEHAVE IN THIS FASHION? IF SO, WHY IS THERE NOT A RECALL? GIVEN THAT A TRANSMISSION MALFUNCTION OF THIS SORT IS SUCH A MAJOR SAFETY ISSUE, WHY WOULD

Electrical System
Filed Apr 20, 201833,000 milesCO

A POP-UP MESSAGE APPEARS THAT THE "VEHICLE PHONE REQUIERS SERVICE" THE GPS BECOMES INOPERATIVE AND CAUSES LOSS OF GPS FUNCTION. THESE FAULTS ARE DISCUSSED I SERVICE BULLETIN SB-10058300-8397. THIS HAPPENS INTERMITTENTLY AND CAN OCCUR AT ANYTIME. THIS OCCURRED WITHIN THE WARRANTY PERIOD AND BUT WAS REPORTED TO JEEP 3 DAYS AFTER THE WARRANTY PERIOD. IT WAS INTERMITTENT AT THE TIME AND I THOUGHT IT WAS JUST A COMPUTER GLITCH. IT IS NOW SO UNRELIABLE THAT IT IS USELESS. JEEP REFUSES TO DO ANYTHING TO SUPPORT REPAIR OF THIS ISSUE WHICH THEY KNOW EXISTS. THEIR U-CONNECT PEOPLE HAVE BEEN TELLING ME TERE IS A SOFTWARE FIX FOR THIS TO PUT ME OFF FOR SIX MONTHS BUT HAVE NOT PRODUCED ANYTHNG WHICH COULD FIX THIS. IT IS TIME FOR A RECALL ON THIS ITEM SO THAT THEY ARE FORCED TO TAKE CARE OF THEIR CUSTOMERS. BY THE WAY EVEN THOUGH THEY KNEW THERE WERE POTENTIAL ISSUES WITH THIS FUNCTION OF THE RADIO THEY FAILED TO INFORM THEIR CUSTOMERS OF THE PROBLEMS. IF THEY HAD IINFORMED ME THIS PROBLEM WOULD HAVE BEEN REPORTED TO THEM 2 MONTHS EARLIER AND WITHIN THE WARRANTY PERIOD. THIS IS WRONG, JUST WRONG.

Vehicle Speed Control
Filed Apr 17, 201850,000 milesNJ

I HAVE LOST SPEED ACCELERATION CONTROL WHILE DRIVING ON THE HIGHWAY SEVERAL TIMES. I LOSE POWER THAN IT COMES BACK A FEW SECONDS LATER. VERY SCARY

Power Train
Filed Apr 17, 201847,000 milesIL

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, AFTER THE VEHICLE HAD BEEN REFUELED, THE ELECTRONIC EMERGENCY BRAKE ERRONEOUSLY ACTIVATED. AS A RESULT, THE VEHICLE CAME TO AN ABRUPT STOP. DURING THE FAILURE, THE "PUT INTO PARK TO SWITCH GEAR" MESSAGE DISPLAYED; HOWEVER, THE TRANSMISSION SHIFTER WOULD ONLY SHIFT TO THE PARK POSITION. IN ADDITION, THE CHECK ENGINE AND TRANSMISSION SERVICE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (BURK AUTO GROUP JEEP, 1565 WEST OGDEN AVE., NAPERVILLE, ILLINOIS) WHERE IT WAS DIAGNOSED THAT THE EVAPORATOR CONTROL CANISTER WAS FAULTY. THE EVAPORATOR CONTROL CANISTER WAS REPLACED AND THE PURGE CONTROL WAS REPROGRAMMED, BUT THE FAILURE PERSISTED. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ONLY AFTER THE FUEL TANK WAS FILLED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 47,000. *TT *TR

Electrical System › Wiring
Filed Apr 12, 201845,000 milesIL

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONSUMER STATED IT WAS A WIRE HARNESS MALFUCTION. THE VEHICLE IS EFFECTED WHILE IN MOTION, AND SHIFTS TO NEUTRAL STATE THEN STOPS DUE TO LOSS OF POWER. AFTER CAR IS TURNED ON POWER IS RESTORED WITH TROUBLE CODES APPEAR WITH NO REASONING. THE WIRE HARNESS RECALL WAS ADDRESSED VIA RESET, BUT WIRE HARNESS WAS NOT REPLACED. THE VEHICLE WAS TAKEN TO SHERMAN DODGE CHRYSLER JEEP RAM (7601 SKOKIE BLVD, SKOKIE, IL 60077, 866-650-8000) THE FAILURE MILEAGE WAS 45,000. *TT *TR

EngineCrash
Filed Apr 11, 201832,000 milesMA

WHEN PARKING MY CAR AND DRIVING INTO THE SPACE SUDDENLY I HAD AN ENGINE SURGE. IT HAPPENED SO SUDDENLY. I TRIED TO PARK IT YET AGAIN AND THE SAME THING HAPPENED. THIS TIME I RECEIVED DAMAGE TO MY VEHICLE WHEN IT WAS STOPPED BY A LARGE LIGHT POLE. I CALLED TRIPLE A AND HAD IT BROUGHT TO THE DEALERSHIP. THEY PUT NEW BRAKES ON THE CAR. I FELT SECURE . THE THIRD TIME I WAS SLOWING DOWN DUE TO VEHICLES IN FRONT OF ME. SUDDENLY THE CAR SURGED AGAIN. I PULLED OUT OF MY LANE QUICKLY SO I WOULD NOT HIT THE CARS IN FRONT OF ME. NOW I WAS IN THE ONCOMING LANE. I SAW A CAR HORIZONTAL TO MY CAR. BRAKES DID NOTHING TO STOP ME. I HIT HER CAR. IT HAPPENED SO FAST. LUCKILY, THE PASSENGER WAS SHAKEN UP AND TAKEN TO THE HOSPITAL. THIS HAPPENED ON A CITY ST. THE VEHICLE WAS IN THE PROCESS OF TURNING INTO THE LIBRARY WHEN THE ACCIDENT HAPPENED.

Power Train
Filed Apr 4, 201840,000 milesMA

VEHICLE PAUSESES BETWEEN SHIFTS AND SHIFTS INTO NEUTRAL ON HIGJWAY.

Engine
Filed Mar 30, 20181,800 milesOH

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JEFF WYLER AUTOMOTIVE FAMILY (401 MILFORD PKWY A, MILFORD, OH 45150) WHERE IT WAS DIAGNOSED THAT THE OIL SENSOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS NOT AVAILABLE.

Power Train
Filed Mar 29, 2018134,200 milesNY

WHILE DRIVING THE TRANSMISSION SERVICE LIGHT CAME ON AS WELL AS THE ENGINE LIGHT AND BEGAN TO DE CELERATE TO COME TO A STOP.

Electrical System
Filed Mar 29, 201833,000 milesIA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED THE AIR BAGS, CHECK ENGINE WARNING INDICATORS ILLUMINATED AND THE MESSAGE CENTER DISPLAYED 'CHECK AIR BAGS SYSTEM ". THE VEHICLE WAS DRIVEN TO THE DEALER (BAXTER CHRYSLER/JEEP/DODGE OF BELLVIEW, NEBRASKA) WHOM INFORMED THE CONTACT THAT WITHOUT DIAGNOSING THE VEHICLE AN EXACT FAILURE COULD NOT BE DETERMINED BUT THEY WERE ABLE TO INFORM THE CONTACT THAT THERE WAS A RODENT NEST INSIDE THE ENGINE NEAR THE BATTERY COMPARTMENT AND THERE WERE SIGNS OF CHEWING ON THE WIRES TO THE AIR BAGS SENSORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

Engine
Filed Mar 29, 201848,000 milesNY

AFTER FILLING UP VEHICLE WITH GAS (2 SEPARATE OCCURRENCES), THE VEHICLE WILL CUT-OFF WHILE DRIVING FOR 1-2 BLOCKS. A PROMPT ON THE DASHBOARD WOULD STATE "PLACE GEAR INTO PARK" AND A RESTART OF VEHICLE WOULD BE NECESSARY. FIRST OCCURRENCE HAPPEN IN 2/19/2018 AND 3/28/2018. WHEN FIRST OCCURRENCE HAPPENED, THE VEHICLE WAS DROPPED OFF AT DEALERSHIP AND WAS INSTRUCTED BY SERVICE DEPARTMENT THE VEHICLE NEEDED TO BE "FLASHED OR REPROGRAMMED" TO RESOLVE ISSUE. SINCE THEN, THE SECOND OCCURRENCE HAPPENED RECENTLY 3/28/2018 AND IT NEEDED TO BE TOWED TO DEALERSHIP FOR ANOTHER INSPECTION/DIAGNOSTIC. IT WAS THEN MENTIONED BY SERVICE DEPARTMENT, THE REASON FOR CUT-OFF ISSUE. THE VEHICLE WAS LOW ON OIL (1 QUART LESS). MAJOR CONCERN WITH VEHICLE NOT BEING TRUSTED WORTHY WHILE DRIVING AND POSSIBLE ACCIDENT MAY HAPPEN BECAUSE OF ISSUE. ALSO BEING TOLD 2 DIFFERENT REASONS WHY ISSUE HAPPENED.

Power Train
Filed Mar 28, 201868,100 milesNC

SITTING AT RED LIGHT-SERVICE TRANSMISSION LIGHT WENT ON ASKING ME TO PUT CAR IN PARK..TRANSMISSION WAS NOT ENGAGED, I WOULD SAY IT WAS IN NEUTRAL, I PUT CAR IN PARK AND BACK TO DRIVE..DID NOT ENGAGE..PUT BACK IN PARK AND TURNED CAR OFF..RESTARTED AND PUT IN DRIVE..ENGAGED BUT VERY LOUD ENGAGEMENT AND SHOOK CAR, STILL SAYING TRANSMISSION NEEDS SERVICE..TOOK TO DEALER AND THEY SAID IT NEEDED REFRESHED..HAS BEEN TO DEALER SEVERAL TIMES FOR SIMILAR ISSUE..OTHER TIMES TRANSMISSION DISENGAGED WHILE ON FREEWAY..DEALER REFRESHED AND WORKING OK AT THIS TIME

Power Train
Filed Mar 23, 201885,000 milesNC

TRANSMISSION NOT SHIFTING PROPERLY. FROM STOP THE "D" FOR DRIVE BLINKS AND IT WONT GO INTO GEAR. HAPPENED TWICE. CAR LUNGES AND KICKS WHEN SHIFTING WITH POSSIBILITY OF GOING OUT AT SPEED.

Power Train
Filed Mar 23, 2018IL

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BRADY AUTO MALL (4025 E BOYD RD, DECATUR, IL 62521, (217) 876-3800) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE TRANSMISSION WAS REPLACED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT A TRANSMISSION SPECIALIST WOULD BE SENT OUT. THE FAILURE MILEAGE WAS UNAVAILABLE.

Electrical System
Filed Mar 22, 201846,000 milesMN

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. APPROXIMATELY ONE MONTH AGO, THE CONTACT WAS UNABLE TO OPEN THE HATCH WITH THE KEY FOB. IN ADDITION, THE CONTACT COULD NOT UNLOCK THE VEHICLE DOORS. WALSER CHRYSLER JEEP DODGE RAM (314 MAIN ST, HOPKINS, MN 55343) WAS CONTACTED AND ADVISED THE CONTACT TO BUY TWO NEW KEY FOBS. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000. *TT

Service Brakes
Filed Mar 21, 201829,000 milesTX

I TOOK MY JEEP INTO CLEAR LAKE JEEP3 TIMES AND STLL NOT FIXED THE CAR CAME TO A STOP THE EBRAKE ENGAGED ALL 3 TIMES I WAS ON THE HIGHWAY CAME TO A TRAFIC LIGHT AND STOPPED AND WHEN I PUT MY FOOT AN THE GAS THE CAR JURKED FORWARD AND WOULD NOT MOVE BECAUSE THE EBRAKE ENIAGED LUCKY I WAS NOT ON THE FREEWAY I COULD HAVE BEEN KILLED I SEE THIS IS HAPPENINGTO OTHER PEOPLE WITH 2014 JEEPS PLEASE HELP

Unknown or Other
Filed Mar 21, 201840,000 milesTN

I PULLED OUT OF MY DRIVEWAY IN REVERSE THEN PULLED DOWN MY ROAD IN DRIVE. GOING APPROXIMATELY 5 MPH THE CAR THEN POPPED A MESSAGE SAYING 'SHIFT TO P THEM DESIRED GEAR' THE CAR WAS STILL ON BUT WOULD NOT ACCELERATE EVEN WHEN I DID WHAT THE MESSAGE SAID TO DO. THE SECOND TIME THIS HAPPENED I DID THE SAME THING. BUT THAT TIME THE CAR STOPPED ACCELERATING IN THE MIDDLE OF THE ROAD. TOOK IT TO CHRYSLER FOR THEM TO SAY IT NEEDED AN OIL CHANGE. BUT THE CAR DID IT AGAIN TWICE AFTER THE OIL CHANGE. AND NOW TODAY MARCH 21, 2018 THE CAR DID IT 5 TIMES IN A ROW AND ONCE TWO DAYS PRIOR. EXCEPT THIS TIME EACH TIME THE CAR WAS TURNED BACK ON THE CAR WOULD TURN OVER BUT WOULD ACT LIKE IT WAS FIGHTING TO TURN ON. AS IF I WAS TURNING THE KEY TOO FAR OVER FOR TOO LONG. IT TOOK EACH TIME APPROXIMATELY 40 SECONDS TO FINALLY COME ON AND DRIVE. THE FIFTH TIME THE CAR STOPPED ACCELERATING IN THE MIDDLE OF THE ROAD. EACH TIME THIS HAS HAPPENED THE CAR STAYED RUNNING JUST WOULD NOT ACCELERATE.

Power Train
Filed Mar 16, 201825,500 milesFL

TRANSMISSION LURGES AND ROUGHLY SHIFTS AND MAKES WHIRRING NOISES

Structure › Body
Filed Mar 14, 2018TX

IN AUGUST WHILE FLAT TOWING OUR JEEP BEHIND OUR MOTORHOME WE EXPERIENCED SOME VIOLENT SHAKING AFTER MAKING A LEFT TURN. WE DID NOT THINK TOO MUCH ABOUT IT AT THAT TIME, THINKING MAYBE WE HAD HIT AN UNEVEN SPOT IN THE ROAD. A FEW DAYS LATER THE SHAKING OCCURRED AGAIN--THIS TIME TAKING A RIGHT TURN. AGAIN, WE THOUGHT IT WAS AN ISOLATED INCIDENT. WE CONTINUED ON OUR TRIP AND SEVERAL DAYS LATER IT HAPPENED AGAIN ON A STRAIGHT, BUT BUMPY ROAD. ALL THREE TIMES WE HAD TO BRING OUR MOTORHOME TO A COMPLETE STOP. I BEGAN TO RESEARCH TO SEE IF OTHER RV'ERS HAD EVER EXPERIENCED THIS PROBLEM AND I CAME ACROSS NUMEROUS FORUMS CITING THE SAME PROBLEM, BUT AT THAT TIME THERE WAS NO SPECIFIC CAUSE. HOWEVER, MOST OF THE EVENTS OCCURRED WHILE TOWING JEEP CHEROKEES. AND, IT SEEMED THAT WHILE BEING VERY AGGRAVATING, THESE EVENTS HAPPENED DURING VERY SLOW DRIVING AND WERE PROBABLY NOT DANGEROUS TO US OR OTHER DRIVERS. FOR THE REST OF OUR TRIP, WE MANEUVERED CORNERS AND BUMPY ROADS CAREFULLY AND SLOWLY. WE FELT WE COULD MANAGE THIS PROBLEM SAFELY THINKING IT ONLY HAPPENED AT SLOW SPEEDS. HOW WRONG WE WERE! WE JUST RETURNED FROM AN 8 DAY ROAD TRIP THAT TURNED INTO A NIGHTMARE. WE HAD A COUPLE OF INCIDENTS OF WOBBLING WHILE DRIVING SLOWLY, BUT THEN WHILE DRIVING AT AROUND 55, AN 18 WHEELER PASSED US ON A NARROW ROAD (WE WERE GOING OPPOSITE DIRECTIONS) AND THE JEEP BEGAN SHAKING VIOLENTLY CAUSING THE MOTORHOME TO ALSO SHAKE. WE THOUGHT IT WAS CAUSED BY THE WIND FORCE. WE BRAKED AND CAME TO A COMPLETE

Power Train
Filed Mar 12, 201840,000 milesLA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND LOST POWER. THE SERVICE TRANSMISSION, TRACTION CONTROL, AND ELECTRONIC STABILITY CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RAINBOW CHRYSLER DODGE JEEP LLC (301 RIVER HIGHLANDS BLVD, COVINGTON, LA 70433, (985) 892-9165), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Engine
Filed Mar 7, 201880,000 milesTX

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH AND APPROACHING A RED LIGHT, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT SHIFTED INTO PARK AND ATTEMPTED TO RESTART THE VEHICLE. AFTER FIVE TIMES, THE VEHICLE RESTARTED AND THEN STALLED AGAIN. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY TIME THE OIL WAS LOW. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE VEHICLE WAS CONSUMING A LOT MORE OIL THAN NORMAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Electronic Stability Control (esc)
Filed Mar 4, 2018WA

THE BACK WINDSHIELD WIPER, NO LONGER WORKS. IT BASICALLY FIRST JUST FELL DOWN OVER THE TAIL LIGHT AND WHEN TURNED ON, IT WOULD ONLY COVER PART OF THE WINDOW. LATER IT WOULD DROP FURTHER DOWN. THERE ARE TIMES WHEN YOU COULD MANUALLY MOVE IT. BUT IT NO LONGER WORKS WHEN YOU TRY TO TURN IT ON NORMALLY. ALSO THE INTERMITTENT WIPER SETTINGS FOR THE FRONT WINDSHIELD , HAVE NOT WORKED AT ALL.

Power Train
Filed Feb 28, 2018TX

I BOUGHT MY CAR IN MARCH 2014, SINCE THAT TIME MY VEHICLE HAS BEEN IN THE SHOP 7 TIMES FOR THE SAME THING. I HAVE BEEN TO 3 DIFFERENT DEALERSHIPS SINCE MY CAR IS STILL UNDER WARRANTY AND CONTINUE TO HAVE THE SAME PROBLEM. YESTERDAY ON MY WAY HOME ON A MAJOR FREEWAY MY CAR PUT IT SELF IN PARK AND SHUT OFF THIS HAPPENED SEVERAL MORE TIMES UNTIL I PULLED OVER SOMEWHERE SAFE TO GET IT TOWED. I HAVE 2 SMALL CHILDREN AND FEEL THE VEHICLE IS VERY UNSAFE TO DRIVE I HAVE CONTACTED CHRYSLER AS WELL REGARDING THIS MATTER. I WOULD LIKE TO KNOW WHEN IT BECOMES A CONCERN FOR PEOPLE AND THERE FAMILIES FOR SOMEONE TO TAKE ACTION. THE DEALER SHIP REFUSED TO WORK WITH ME AND PUT ME IN A SAFER VEHICLE BECAUSE I AM NOW UPSIDE DONE ON THIS VEHICLE. SO THEY WANTED ME TO MAKE A 900.00 DOLLAR PAYMENT. THIS TO ME SEEMS THAT THE DEALERSHIP AND CHRYSLER ARE MORE CONCERNED WITH MAKING PROFIT AND SALES THEN THEY ARE KEEPING THEIR CUSTOMS SAFE. I HOPE SOMEONE OPENS THEIR EYES TO THESE TYPES OF SITUATIONS. I CALLED THE NATIONAL HIGHWAY TRAFFIC AND SAFETY TO REPORT THIS AND THE LADY ON THE OTHER END OF THE LINE HAD NO CONCERN WITH DEALING WITH IT I ASKED TO SPEAK TO A MANAGER AND WAS SENT TO A VOICE MAIL. GOOD TO KNOW THAT WE HAVE THESE GUYS WATCHING ON BACKS WHEN IT COMES TO THE SAFETY OF FAMILIES.

Power Train
Filed Feb 28, 201840,000 milesFL

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION JERKED AND THE VEHICLE FAILED TO ACCELERATE PROPERLY WHEN THE ACCELERATOR PEDAL WAS APPLIED TO CHANGE GEARS. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER ISSUED 13 TSBS ON THE POWER TRAIN, 16 TSBS ON THE ENGINE, AND 76 TSBS ON THE ELECTRICAL SYSTEM. THE DEALER (CENTRAL FLORIDA CHRYSLER JEEP DODGE RAM, 8675 COMMODITY CIR, ORLANDO, FL 32819, (407) 351-9940) DIAGNOSED THAT THE TRANSMISSION MAY NEED TO BE REPLACED. THERE WAS A PREVIOUS SOFTWARE UPDATE THAT PROVIDED NO SOLUTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBERS: EA16002 (POWER TRAIN) AND PE 15030 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TT CENTRAL FLA JEEP REPLACED THE MOTOR MOUNT ON 03/07/18 FOR JERKING ISSUE. *TR

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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