Page 27 of 53 · complaints 1,301–1,350 of 2,650

2014 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Electronic Stability Control (esc)
Filed Sep 15, 2018500 milesIL

SHIFT PARK BRAKE THEN SERVICE TRANSMISSION. IT CAME ON WHEN I FIRST BOUGHT THE VEHICLE AND CONTINUES TILL THIS DAY. WHEN I BRING IT IN THEY SAY IT'S A SOFTWARE UPDATE AND CONTINUES TO DO THE SAME THING. IT'S GETTING WORSE AND WORSE BY THE DAY AND I'M SCARED TO DRIVE MY OWN VEHICLE. I BOUGHT THE JEEP BECAUSE I HEARD THEY WERE GOOD LONG TERM VEHICLES. I'VE ONLY HAD THIS CAR FOR FOUR YEARS AND I KNOW I WILL NOT LET MY SON DRIVE IT!

Electrical System
Filed Sep 14, 201860,000 milesIA

THE RADIO AND ALL FUNCTIONS RELATED TO THIS, INCLUDING HEAT/AC, BACK UP CAMERA, ENVIRONMENTAL CONTROLS, HANDS FREE CALLING, INTERMITANTLY GO OFF. SOMETIMES WHEN I START THE CAR, NEED TO WAIT 15 MINUTES OR MORE BEFORE IT STARTS. OTHER TIMES IT FAILS WHEN DRIVING. JEEP DEALER STATED THE RADIO WENT BAD AND NEEDS REPLACING. HE ALSO STATED THAT HE NEEDS TO REPLACE THESE REGULARLY

Air BagsCrash3 injured
Filed Sep 13, 2018GA

MY DAUGHTER WAS STOPPED AT A TRAFFIC LIGHT AND A CAR HIT THE TRUCK BEHIND HER AND PUSHED IT INTO HER AND PUSHED HER INTO THE CAR IN FRONT OF HER. SHE SEEN THE CAR COMING AND NOT STOPPING SO SHE HIT THE BRAKES HARD, SO SHE DIDN'T HIT THE CAR IN FRONT OF HER HARD. THE AIR BAGS DIDN'T DEPLOY AND SHE HIT HER HEAD AND SUSTAINED A VERY BAD CONCUSSION AND LOST THE HEARING IN HER LEFT EAR. SHE HIT HER HEAD SO HARD IT HAS A WHITE MATTER SPOT ON HER BRAIN.

Power Train
Filed Sep 6, 2018MO

TRANSMISSION HAVING PROBLEMS SHIFTING SINCE BRAND NEW. WHEN STARTING FROM PARKED POSITION, TRANSMISSION HESITATES WHEN TAKING OFF. WHEN GOING DOWN A HILL, THE TRANSMISSION WON'T SHIFT CAUSING THE RPMS TO BECOME VERY HIGH. (5000 + RPM). WHEN GOING UP A HILL AND VEHICLE NEEDS TO DOWN SHIFT, IT HAS TO COME TO A STOP OR DOES SHIFTS IN A HARD, UNUSUAL MANNER CAUSING A JERKING MOTION. VEHICLE HAS BEEN TO DEALERSHIP MULTIPLE TIMES OVER ISSUE AND THEY DO A 'SOFTWARE UPDATE' EVERY TIME. THIS HAS NOT FIXED THE ISSUE.

Service Brakes
Filed Sep 6, 201875,000 milesTX

MY WIFE WAS DRIVING THE CAR ON THE HIGHWAY AND SUDDENLY LOST POWER AND BEGAN SLOWING DOWN. FORTUNATELY NO ACCIDENT HAPPENED. THE DASHBOARD SHOWED THAT IT HAD TRANSMISION PROBLEMS. WHEN WE BOUGHT THE CAR WE MENTIONED THE SALES PERSON THAT WE FELT THAT THE TRANSMISSION WASN'T WORKING GOOD BUT HE ANSWERED WAS THAT THIS WAS SOMETHING NORMAL. THE DEALER FIXED THE BREAK BOOSTER ABOUT A YEAR AGO BUT THE CAR STILL SHOWS A LOW BREAK. THIS HAPPENED WHEN MY WIFE WAS DRIVING THE CAR AND THE CAR SUDDENLY STOPED IN THE MIDDLE OF THE STREET.

Visibility › Windshield Wiper/Washer › MotorCrash
Filed Sep 5, 201837,000 milesMN

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 65 MPH IN THE RAIN, THE WINDSHIELD WIPER MOTOR FAILED AND THE EXTERIOR AND INTERIOR LIGHTING SHUT OFF. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. ONCE THE VEHICLE WAS RESTARTED, THE LIGHTS TURNED BACK ON AND THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO BEMIDJI CHRYSLER CENTER (LOCATED AT 755 PAUL BUNYAN DR NW, BEMIDJI, MN 56601, (218) 751-8006) WHERE IT WAS DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND. IN ADDITION, WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL FAILED TO STOP THE VEHICLE WHEN IT WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO A FENCE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE AND WAS NOT DIAGNOSED FOR THE BRAKE AND STEERING FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

Power Train
Filed Sep 3, 201853,000 milesPA

CAR LEASED DECEMBER 2013. IN AUGUST OF 2016 SERVICE 4WD LIGHT CAME ON. WAS DISMISSED MULTIPLE TIMES BY DEALER. CAR PURCHASED SEPTEMBER 2016. LIGHT ON AGAIN AND WAS TOLD TRANSMISSION FAILURE. TRANSMISSION REPLACED APRIL 2018. AFTER REPLACEMENT CAR CONTINUED TO JERK, SHIFT LOUDLY, SHIFT ITSELF WHEN TURNED ON. DEALER REFUSED TO SERVICE. NOW GOING INTO ARBITRATION WITH FCS.

Service Brakes
Filed Sep 2, 2018105,000 milesPA

EMERGENCY BRAKE LOCKED UP WHEN PARKED WITHOUT BEING ENGAGE. AUTO BRAKE WAS NOT ON.

Electrical System
Filed Sep 1, 201845,000 milesMD

MY 2014 JEEP CHEROKEE TRAILHAWK STARTED HAVING ISSUES WHERE TRACTION CONTROL WOULD ENGAGE WHEN STOPPED AT A LIGHT AND IT WOULD STAY ON UNTIL THE CAR WAS TURNED OFF. THIS PROGRESSED TO AN INSTANCE WHERE I WAS STOPPED AT A LIGHT AND TRACTION CONTROL ENGAGED WHILE STOPPED AND THE ENGINE STALLED. I TOOK THE CAR TO THE JEEP DEALERSHIP AND THE ONLY CODE WAS TO CHECK WIRE CONNECTIONS, WHICH THEY SAID THEY DID. THE CAR DROVE FINE FOR ABOUT ONE DAY, THEN, WHILE ON THE HIGHWAY, THE DASHBOARD AND RADIO WOULD START TO CUT OUT BRIEFLY AND COME BACK ON. ONCE I WAS OFF THE HIGHWAY AND STOPPED AT A LIGHT, TRACTION CONTROL ENGAGED. AT THE NEXT LIGHT, THE CAR STALLED AGAIN. I USED A CODE READER AND THERE WERE NO CODES AVAILABLE. THIS COULD CAUSE AN ACCIDENT IF THE CAR LOSES POWER WHEN DRIVING AT HIGHWAY SPEEDS.

Power Train
Filed Aug 31, 201850,000 milesWA

TRANSMISSION NOT SHIFTING, LURCHING, AND REVVING. VEHICLE HAS PROBLEMS REGULARLY WITH SHIFTING AT APPROPRIATE TIMES. SOMETIMES LURCHING FORWARD AND SOMETIMES NOT SHIFTING WHEN SPEEDING UP. HAPPENS REGULARLY.

Engine
Filed Aug 28, 201861,000 milesOK

CAR STARTED TO LOOSE POWER WHILE DRIVING DOWN THE INTERSTATE, ACTED LIKE IT WAS GOING TO STALL, GIVING MORE GAS ONLY MADE THE PROBLEM WORSE. WAS NOT ABLE TO GO OVER 45 MPH UNLESS GOING DOWN HILL. HAD THE SAME PROBLEM 6 MONTHS AGO AND WAS COVERED BY WARRANTY. TOOK CAR TO THE DEALERSHIP AND THIS TIME ITS NOT UNDER WARRANTY.

Fuel/Propulsion System
Filed Aug 28, 201869,000 milesAL

WHEN ACCELERATING FROM A STOPLIGHT THE SERVICE TRANSMISSION LIGHT CAME ON THE CAR SEEMED TO LOSE THE ABILITY TO ACCELERATE PROPERLY. IT RESET ITSELF ONCE WE CAME TO A COMPLETE STOP. THEN WITHIN THE NEXT FEW MILES, IT DID IT AGAIN, THE SAME SCENARIO. THEN IT DID IT AN AGAIN THE THIRD TIME AND IT WOULD NOT ACCELERATE SO WE HAD TO PULL OFF TO THE SIDE OF THE ROAD AND PUT IT IN PARK. IT WAS DANGEROUS BECAUSE WE WERE IN A VERY BUSY INTERSECTION THE THIRD TIME. IT HAS DONE IT SEVERAL OTHER OCCASIONS AND THE ONLY WAY WE CAN GET KEEP IT FROM DOING THAT AGAIN IS TO DRIVE IN MANUAL MODE.

Air BagsCrash
Filed Aug 28, 201890,000 milesFL

AT THE END OF LAST YEAR OUR 2014 JEEP CHEROKEE SPORT WAS INVOLVED IN AN ACCIDENT ON I-95 IN CONNECTICUT. THE REPAIR SHOP DID NOT DO A THOROUGH INSPECTION OF THE VEHICLE. AT THE TIME I TOLD THEM THAT THE PASSENGER AIR BAGS DID NOT DEPLOY AND THAT THERE WAS AN AIR BAG MALFUNCTION LIGHT ON. THEY DID NOT INSPECT THIS SYSTEM UNTIL I WENT TO PICK THE CAR UP AND THE AIRBAG WARNING LIGHT CAME BACK ON. I WAITED 3 DAYS FOR REPAIRS AND THEY DID NOT HAPPEN. SO I DROVE THE CAR BACK TO FLORIDA AND TOOK IT TO A JEEP DEALER HERE FOR THE REPAIRS. THEY HAVE HAD MY CAR SINCE MARCH AND STILL CANNOT GET THE REQUIRED REPAIR PARTS FROM CHRYSLER. I AM WONDERING IF THERE IS ANY WAY I CAN FORCE THEM TO COME UP WITH THE PARTS AND FIX MY VEHICLE. IN THE MEAN TIME I AM PAYING CAR PAYMENTS ON A CAR THAT I CAN'T DRIVE. AND A CAR THAT I HAD TO PURCHASE TO REPLACE THE ONE I CAN'T DRIVE. THE INSURER WILL NOT LET ME HAVE THE VEHICLE BACK DUE TO SAFETY CONCERNS ABOUT THE AIRBAG SYSTEM.

Engine
Filed Aug 27, 2018KY

SERVICE TRANSMISSION AND WILL NOT SHIFT GEARS, SERVICE PARK BRAKE.

Fuel/Propulsion System
Filed Aug 23, 201825,000 milesAL

VEHICLE STALLS AND DIES AFTER GAS TANK IS FILLED. HAVE NARROWLY AVOIDED COLLISIONS AND WRECKS WHEN THIS OCCURS. VERY DANGEROUS SITUATION. VEHICLE ELECTRONICS CAUSE YOU TO HAVE TO SHIFT INTO PARK AND RE-START. VERY DANGEROUS SITUATION.

Electrical System
Filed Aug 22, 201890,000 milesOH

I BOUGHT MY JEEP CHEROKEE 2014 AWD WITH 60K MILES ON IT. WITHIN IN 6 MONTHS, MY DASHBOARD SAID SERVICE TRANSMISSION AND IT WAS UNDRIVEABLE. THE DEALERSHIP SAID IT WAS SOFTWARE ISSUE AND FIXED IT. NOT EVEN A YEAR LATER AND I HAD THE SAME ISSUE AGAIN AND IT IS NOW GETTING A NEW TRANSMISSION. OFTEN WHEN DRIVING, IT REVS VERY HIGH AND GOES NOWHERE, OR IF I'M CRUISING A PARKING LOT, ITS REVVING VERY HIGH AND WILL JERK INTO ANOTHER GEAR. NOT ONLY THAT, BUT I'VE HAD KNOW DRIVE SHAFT BEARING ANDS A NEW RADIO PUT IT. THE BIG ISSUE IS THE TRANSMISSION AND THE REPEATED TOWS, MISSING WORK, LATE TO WORK, ENGINE SHAKING, GRINDING, AND NOW BEING REPLACED. I'VE OWNED IT MY OWN FOR 1.5 YEARS, AM ALREADY AT THIS POINT. DEALERSHIP WON'T REPLACE IT, JUST TOLD ME I HAVE IT COVERED UNDER WARRANTLY AND OH WELL. THESE ISSUES HAVE HAPPENED WHEN STARTING MY CAR IN THE MORNING TO LEAVE MY DRIVEWAY, WON'T SHIFT INTO GEAR. DRIVING ON THE HIGHWAY ATTEMPTING TO SWITCH LANES AND HAVE NO ACCELERATION SO I SLAM ON THE BRAKES BEFORE I GET INTO AN ACCIDENT BECAUSE I KNOW IF IT DOESN'T TAKE OFF, ITS NOT GOING TO UNTIL I LEAST EXPECT IT.

Unknown or Other
Filed Aug 20, 201854,000 milesNJ

MY CAR STARTED TO STALL OUT. I TOOK IT TO MY MECHANIC WHO ADVISED THAT THERE WAS NO OIL LEFT AND THAT WAS THE CAUSE. THERE WAS NO OIL LIGHT THAT CAME ON TO INDICATE LOW OIL. I WAS ADVISED THAT MY VEHICLE BURNS OIL 3 TIMES FASTER THAN OTHER VEHICLES AND THAT I WOULD NEED TO CHECK THE OIL EVERY DAY TO MAKE SURE THERE IS ENOUGH IN THE CAR. I WAS ALSO ADVISED TO CHECK IF THERE WERE ANY RECALLS ON MY VEHICLE. I INPUT THE VIN # AND 0 RECALLS CAME OUT. NOW I ALSO HAVE A BURNING SMELL WHEN I DRIVE MY CAR.

Service Brakes
Filed Aug 20, 201818,500 milesFL

TWICE, I WAS DRIVING AT 35 MPH OR LESS AND THE BRAKES ENGAGED AUTOMATICALLY ALL ON THEIR OWN, SLAMMING ON THE BRAKES FLASHING "BRAKE" MESSAGE IN THE INSTRUMENT PANEL AND STOPPING THE CAR WHILE IN MOTION.THE CITY ROAD WAS DRY BOTH TIMES.FIRST TIME JUNE 12, 2018, TRAVELING 27 MPH, THERE WERE LARGE CONSTRUCTION BARRELS ALONG THE ROAD ON THE RIGHT SIDE, CARS ON LEFT, THE CAR IN FRONT WAS 1-1.5 CAR LENGTHS AWAY, MY CAR WAS IN THE RIGHT LANE, NO ITEMS ON THE ROAD SURFACE, MY CAR STOPPED IN THE MIDDLE OF AN INTERSECTION.DEALER COULDN'T FIND A STORED MESSAGE OR ANY PROBLEMS.SECOND TIME, AUGUST 18, 2018, DRIVING IN THE LEFT LANE, GRASS MEDIAN WITH TREES, NO CARS CLOSE (ALL WERE AT LEAST 2-3 CAR LENGTHS AWAY), NOTHING ON ROAD SURFACE, ABOUT 30 MPH, ON A CITY STREET. DEALER AGAIN COULDN'T FIND ANYTHING.THIS IS VERY SCARY. HOW DO I KNOW IF IT WON'T HAPPEN AGAIN WHILE DRIVING AT A HIGHER SPEED AND THE CAR STOPS ABRUPTLY AND I GET REAR-ENDED AND DIE?

Power Train
Filed Aug 19, 2018145,323 milesNY

TRANSMISSION ISSUE CAUSING A SERIOUS SAFETY ISSUE. WHILE BRAKING THE VEHICLE HAS AN ACCELERATION SURGE. IT ALSO DOES THIS WHILE COASTING AND THE TRANSMISSION GOES INTO A DOWNSHIFT. THERE ARE ALSO ISSUES WITH IT SHIFTING IN SEVERAL GEARS. THERE IS A CHECK ENGINE LIGHT ON U0402. CHRYSLER DEALERSHIP TRIED TO PROGRAM THE TCM TWICE AND THE LIGHT COMES RIGHT BACK ON.

Power Train
Filed Aug 18, 201824,000 milesFL

THE CAR CONSISTENTLY DOWNSHIFTS AND UPSHIFTS VIOLENTLY, ESPECIALLY WHEN LETTING OFF THE GAS. HAS ALSO STALLED A HANDFUL OF TIMES WHILE CRUISING AT SPEEDS <20MPH.

Engine
Filed Aug 18, 201862,000 milesNY

THE CAR JERKS WHILE DRIVING ON THE HIGHWAY/LOCAL ROADS AND I HAVE REPORTED THIS MATTER TO THE CHRYSLER SERVICE CENTER WHERE I TAKE IT FOR MAINTENANCE AND HAVE NOT BEEN ABLE TO GET ANY APPOINTMENTS. THIS PROBLEM HAS BEEN ONGOING SINCE DECEMBER 2017 AND I REPORTED IT JANUARY 2018 WHEN I GOT IT SERVICED AT SMITHHAVEN CHRYSLER. I CALLED IN APRIL 2018 FOR APPOINTMENT AND WAS INFORMED THERE NOTHING UNTIL THE END OF MAY BUT I WAS LEAVING THE COUNTRY. CALLED AGAIN IN JUNE WHEN I RETURNED TO THE STATES AND WAS TOLD THERE WAS NOTHING UNTIL AUGUST 27, I EXPLAINED TO THE SECRETARY THE PROBLEM WITH THE CAR AND SHE SAID "SORRY, THERE'S NOTHING I CAN DO FOR YOU". SHE ALSO SAID THAT IF I DROPPED THE CAR OFF, I WOULDN'T GET THE CAR BACK FOR 2 WEEKS. I HAVE ALSO HAD A SOFTWARE UPDATE DONE AND THAT HELPED FOR ABOUT A MONTH.

Power Train
Filed Aug 16, 201843,000 milesCO

VEHICLE READ "SERVICE TRANSMISSION" WHILE ON INTERSTATE GOING APPROX. 60MPH. TWO MILES LATER ALL POWER TO ENGINE STOPPED. NO PROBLEMS WITH POWER TO CAR, AIR CONDITIONING, RADIO, ETC. TRANSMISSION WOULD NOT ENGAGE CONSISTENTLY, BUT LUCKILY I MADE IT HOME. WHEN PRESSING GAS PEDAL, TACHOMETER WOULD NOT MOVE AND IF IT DID, IT WOULD ACCELERATE WITH WHAT FELT LIKE IDLING POWER - NO ABILITY TO TRULY ACCELERATE.

Electrical System
Filed Aug 15, 201828,500 milesOH

THE LIGHT WILL NOT COME ON ON THE DASHBOARD I CAN'T TELL HOW FAST I'M GOING OR HOW MUCH GAS IS IN THE CAR I TOOK IT TO A AUTO PLACE THEY PUT A THING ON THE CAR AND IT SAID IT WAS THE CLUSTER THERE WAS A RECALL ON THE CLUSTER AND I TOOK IT TO A CHRYSLER PLACE IN MADISON OHIO THEY SAID THEY FIXED IT BUT IT'S NOT FIXED THEY TOLD ME IN ORDER FOR THEM TO SEE IF IT'S THE CLUSTER THE RECALL I WILL HAVE TO PAY A $115.00 DOLLARS. JUST TO CHECK IF IT'S THE RECALL.

Unknown or Other
Filed Aug 12, 201839,500 milesVA

ALTERNATOR HAS DIED UNDER 40,000 MILES AND REQUIRES REPLACEMENT. VEHICLE IS A V6 3.2L

Electrical System
Filed Aug 12, 201884,197 milesMN

I FIRST EXPERIENCED WHAT FELT LIKE MY TRANSMISSION WASN'T SHIFTING PROPERLY RIGHT AWAY. I NOTICED IT IN LOWER GEARS. I TOOK IT BACK TO THE DEALERSHIP AND THEY SAID EVERYTHING WAS FINE. I THEN STARTED TO EXPERIENCE MY ENGINE RANDOMLY STALLING. I WOULD BE GOING SLOW AND I WAS USUALLY TAKING A RIGHT TURN. I WENT TO TURN ON MY CAR AND IT SAID ENGINE FAILURE. I CALLED THE DEALERSHIP AND THEY SAID TO TOW IT TO THEM. I RECEIVED A CALL THAT THE REASON MY CAR AHUT OFF WAS BECAUSE THERE WASN'T ANY OIL. I HAVE ALL MY RECORDS AND MY OIL HAD BEEN CHANGED AT A DEALERSHIP LESS THAN TWO WEEKS PRIOR. SO THEY PUT OIL IN IT AND SAID I WAS FINE. WITHIN A WEEK MY CAR DIED TURNING RIGHT ON RAIL ROAD TRACKS IN AN INSTERSECTION. WE HAD TO HAVE A POLICE OFFICER COME AND PUSH US OFF THE TRACKS AND WAIT FOR US TO GET TOWED. THE DEALERSHIP TOLD MY THERE WAS A HARNESS THAT NEEDED TO BE REPLACED AND IT WOULD COST $700! THEY SAID THAT HE HARNESS WAS UNDER MY HOOD WHEN I DID RESEARCH IT WAS DISCOVERED THAT IT WAS IN MY TRUNK. THEY SAID IT NEEDED TO BE REPLACED DUE TO WATER DAMAGE. IN MY TRUNK? I DID RESEARCH AND FOUND THIS HARNESS WAS A COMMON ISSUE BUT IT DIDN'T HAVE ANYTHING TO DO WITH THE ISSUES I WAS HAVING. NOW IT IS A YEAR LATER AND WE ARE HAVING THE SAME ISSUE. MY SERVICE LIGHTS WILL TURN ON RANDOMLY. MY ENGINE STALLED ON THE HIGHWAY GOING 70 MPH. I AM AT A LOSS WHAT TO DO. MY TWO YEAR OLD HAS BEEN IN THE CAR WITH ME WHEN THIS HAPPENS AND I JUST WANT TO KNOW MY CAR IS SAFE TO DRIVE.

Parking Brake
Filed Aug 12, 201829,000 milesNY

EMERGENCY BRAKE IN GAGED. COULD NOT SHUT IT OFF. COULDN'T MOVE VEHICLE. HAD TO BE TOWED BY AAA.

Fuel/Propulsion System
Filed Aug 9, 201850,000 milesVI

MY VEHICLE DOESN'T START WHEN I PRESS THE START BUTTON. I HAVE TO TAKE MY FOOT OFF THE BRAKES AND TRY STARTING IT AGAIN. IT SEEMS TO BE A FUEL INTAKE ISSUE.

Power Train
Filed Aug 7, 201838,000 milesKY

VEHICLE ONCE AGAIN WENT INTO NEUTRAL WHILE DRIVING DOWN THE HIGHWAY. ALL THE SERVICE LIGHTS CAME ON. VEHICLE ROLLED TO A STOP AND SAID TRANSMISSION NEEDS SERVICE.

Power Train
Filed Aug 6, 2018NC

AFTER COMING TO A STOP AND THEN ATTEMPTING TO ACCELERATE THE VEHICLE HESITATES AND WILL NOT RESPOND EVEN IF YOU PRESS THE ACCELERATOR PEDAL FURTHER, THEN IT WILL BANG INTO GEAR AND LURCH FORWARD. THE SAFETY ISSUE IS THAT YOU CAN NOT TIME PULLING INTO TRAFFIC PROPERLY BECAUSE YOU CAN NOT PREDICT IF YOU WILL HAVE POWER AVAILABLE OR NOT AND THEN THE BANG CAN MOVE YOU INTO ONCOMING TRAFFIC UNEXPECTEDLY.

Power Train › Axle Assembly › Axle ShaftCrash2 injured
Filed Aug 5, 201865,000 milesPA

OUR TEENAGE BOYS WERE TRAVELING AT A SAFE SPEED, DID NOT HIT A POTHOLE OR OTHER OBJECT, AND DID NOT SWERVE WHEN THE RIGHT FRONT AXLE SNAPPED. THIS DIRECTED THEM INTO A TELEPHONE POLE AND THEN THEY PROCEEDED TO SKID APPROXIMATELY SIXTY FEET DOWN A ROAD. THIS INCIDENT HAPPENED ON A WELL PAVED ROAD IN THE POCONO MOUNTAINS, PA. ALTHOUGH A WINDING ROAD THE AXLE SNAPPED DURING A STRAIGHT PORTION.

Engine
Filed Jul 27, 201820,000 milesNM

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 56 MPH, THE VEHICLE STALLED AND A MALFUNCTION INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (LITHIA DODGE RAM FIAT OF LAS CRUCES, 860 N TELSHOR BLVD, LAS CRUCES, NM 88011, (575)-888-3588) FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE RESULTS OF THE DIAGNOSTIC TEST WERE UNKNOWN. THE FAILURE MILEAGE WAS 20,000.

Electrical System
Filed Jul 26, 201860,000 milesMD

VEHICLE WILL RANDOMLY SHUT OFF WHILE IN MOTION. THIS HAPPENED TODAY 7/26/18 AND 2 OTHER TIMES THIS PAST MONTH. NO CHECK ENGINE LIGHTS OR OTHER WARNINGS. AFTER SHUTTING OFF NOTHING ON THE VEHICLE WORKS NOT EVEN HAZARD LAMPS.

Power Train
Filed Jul 24, 201879,000 milesOH

HAD MY JEEP IN THURSDAY LAST WEEK DUE TO SHIFTING TO NEUTRAL ON HIGHWAY. THEY DID TWO SOFTWARE UPDATES SAID IT SHOULD BE FIXED. WAS ON HIGHWAY LAST NIGHT AND IT SHIFTED AGAIN INTO NEUTRAL. THIS APPEARS TO BE THE SAME ISSUE AS THE RECALL,S55/NHTSA 16V-529 FROM 2016, BUT IT IS NOT FIXED PROPERLY WHICH CAN CAUSE LACK OF FORWARD MOTION AND ACCIDENTS. HAVE TO AGAIN TAKE IT BACK TO THE JEEP DEALER AND FIGHT TO EVEN GET IT LOOKED AT.

Electronic Stability Control (esc)
Filed Jul 24, 201870,000 milesWV

VEHICLE DIED ON MAIN ROAD JUST OVER 30000 MILES SAID IT WAS THE UCONNECT . TURNS OUT AFTER A MONTH AND A HALF OF THEM HAVING IT THEY HAD TO REPLACE THE TRANSMISSION. RUFF SHIFTS OVER ACCELERATES. SUSPENSION RIGHT AFTER THAT. DIED ON THE HIGHWAY GOING 55!!! SEMI TRUCK ALMOST KILLED MY FAMILY. TOOK DEALERSHIP OVER A WEEK TO EVEN LOOK AT IT SAID IT WAS A SENSOR. DIED AGAIN 4WHEEL DRIVE LIGHT CAME ON. SAID IT WAS A MODULE. NOW THEY SAY ITS THE REAR DIFFERENTIAL AND ITS ON BACK ORDER AND CAN TAKE UP TO 2 WEEKS. THIS VEHICLE IS NOT SAFE. TRANSMISSION CONSTANTLY GOES OUT. AFRAID MY FAMILY WILL GET HURT

Power Train
Filed Jul 23, 20185 milesSC

HAVE BEEN HAVING PROBLEMS SINCE MARCH, 2015 WITH THE NEW 9-SPEED ZF AUTOMATIC TRANSMISSION DROPPING OUT OF GEAR INTO NEUTRAL, NOT SHIFTING WHILE TRAVELLING AT HIGHWAY SPEED, LOW SPEEDS, ETC. HAVE TAKEN IT TO FARRISH, CJD IN FAIRFAX, VIRGINIA, HOOVER CJD IN SUMMERVILLE, SC AND RICK HENDRICKS CJD IN NORTH CHARLESON, SC. ALL WERE "UNABLE TO DUPLICATE" THE SHIFTING PROBLEM. ACCORDING TO MY MAINTENANCE RECORDS, THE 'WIRING HARNESS RECALL' WAS ACCOMPLISHED ON JULY 12, 2016. SINCE THAT TIME, THE TRANSMISSION HAS HAD THE SAME ISSUES AT LEAST ONCE EACH WEEK, SOMETIMES MULTIPLE TIMES. FOLLOWING ARE THE LATEST PROBLEMS I'VE RECENTLY HAD: 1. FRIDAY, JUNE 29TH'WHEN I1ST CRANKED, SERVICE TRANSMISSION CAME ON IN THE HEADS-UP DISPLAY AND THE JEEP WOULDN'T GO INTO REVERSE. 2. MONDAY, JUL 2, '18 ' WHILE DRIVING, CAR SHIFTED INTO NEUTRAL WHILE DRIVING AND WOULD NOT GO INTO GEAR. 3. FRIDAY, JUL 20TH, '18' SERVICE TRANSMISSION CAME ON IN HUD WHILE DRIVING AT 25 TO 30 MPH. JEEP WOULDN'T SHIFT TO HIGHER GEAR. JEEP TRAVELS BUT NEVER SHIFTS AND RPMS INCREASED TO OVER 3000. STOPPED CAR AT MY DESTINATION, CUT IT OFF AND ALLOWED IT TO RESET, AND WORKED FINE ON MY DRIVE HOME. 4. FRIDAY, JUL 20TH-WHILE DRIVING IN NORTH CHARLESTON, SERVICE TRANSMISSION CAME ON IN HUD AND THE JEEP FELT LIKE IT SHIFTED INTO NEUTRAL. NO POWER! JEEP WENT FROM 2400 RPMS TO CLOSE TO 1000 RPMS. FLOORED ACCELERATOR AND HAD NO POWER AND JEEP WOULD BARELY MOVE. 5. MONDAY, JUL 23, 18-WHILE DRIVING 25 TO 30 MPH, SERVICE TRANSMISSION C

Fuel/Propulsion System
Filed Jul 19, 201840,000 milesVA

AFTER OWNING THE CAR FOR APPROXIMATELY 1 YEAR, I SUDDENLY SMELLED GASOLINE WHILE DRIVING AND NOTICED THE CAR WAS HARD TO START. TURNS OUT THE FUEL PUMP UNIT HAS A CRACK IN THE TOP WHICH IS CAUSING THE PROBLEM. I AM PRESENTLY AWAITING THE $650 PART AND THE CAR WILL BE REPAIRED NEXT WEEK ($190 LABOR). THE THING IS, I WAS INITIALLY TOLD BY MY REPUTABLE CAR REPAIR SHOP OWNER THAT HE HAS SEEN THIS PROBLEM SEVERAL TIMES OVER AND IS PRETTY SURE THERE IS A RECALL AGAINST IT, THUS NO INITIAL CHARGE. FOR WHATEVER THE REASON, I HAVE NOT BEEN ABLE TO FIND ANOTHER REPORTED INCIDENT OF THIS SPECIFIC NATURE. NONETHELESS, THIS IS A POTENTIAL SAFETY ISSUE AND IS WHY I AM REPORTING IT (IN ADDITION TO HAVING TO SPEND $840 TO REPAIR THE PROBLEM).

Power Train
Filed Jul 19, 201878,000 milesOH

TODAY, 7/19/18, I WAS DRIVING AND MY JEEP SEIZED IN THE MIDDLE OF THE ROAD ND SERVICE TRANSMISSION ERROR. THANKFULLY, I WAS NOT HIT AND WAS ABLE TO MANUALLY SHIFT OUT TO GET THE TRANNY TO WORK AGAIN. THIS WAS PART OF RECALL # NHTSA 16V-529, ISSUED IN 2016. I HAD THE RECALL FIXED ON JULY 12,2016. TE FIX IS NOT CORRECTING THIS ISSUE PUTTING PEOPLE' LIVES AT RISK. HAVING YOUR CAR SEIZE IN THE MIDDLE OF A HIGHWAY IS NOT ONLY DANGEROUS TO ME, BUT TO OTHER DRIVERS AS IT COULD HAVE CAUSED A MASSIVE PILEUP. JEEP NEEDS TO ISSUE A PERMANENT CORRECTION JEEP ALSO WILL NOT PROVIDE A LOANER OR ANY OPTIONS SO I AM WITHOUT A VEHICLE I PAID A LOT OF MOENY FOR. .

Steering
Filed Jul 17, 201842,500 milesMI

AT 42,500 MILES THE STEERING GEAR WENT DOWN CAUSING THE CAR TO SAY SERVICE PARKING BRAKE, BRAKES, AND TRANSMISSION WHILE I WAS DRIVING DOWN A CITY STREET. THE POWER BRAKES AND POWER STEERING STOPPED FUNCTIONING AT THIS TIME WHILE I WAS DRIVING.

Vehicle Speed Control
Filed Jul 16, 201870,000 milesWA

WHEN USING THE CRUISE CONTROL IT EXCELERATES WHEN GOING DOWNHILL AND DOESN'T DISENGAGE WHEN BREAKING OR TURNING OFF THE CRUISE CONTROL. THIS HAS BEEN A CONTINUING PROBLEM.

Steering
Filed Jul 15, 201841,700 milesWA

ACCORDING TO OWNERS MANUAL AND JEEP, THIS VEHICLE IS DESIGNED AND CAPABLE OF BEING FLAT TOWED BEHIND AN RV. THERE WAS A SUPPLEMENTAL DOCUMENT FROM JEEP ADVISING IF YOU EXPERIENCE A WOBBLE WHEN TOWING YOU NEED KIT 683214AB. THIS NEEDS TO BE MANDATORY AS IT HAPPENED TWICE IN THE LAST MONTH AFTER TOWING THOUSANDS OF MILES, THE JEEP WILL START VIOLENTLY WOBBLING WHEN DRIVING REQUIRING THE RV TO FULLY STOP IN ORDER TO RECOVER. ON THE TWO OCCASIONS, THERE WAS NO WARNING. THE FIRST ISSUE THE CAR WAS SWINGING SO MUCH IT DAMAGED THE REAR PASSENGER CAR TIRE RIM BY HITTING THE CURB. LUCKILY THERE WERE NO BIKERS OR PEDESTRIAN AT THE TIME. THE RV WAS TRAVELING LESS THAN 25 MPH ON FLAT STREET ROADS. THE FIRST TIME WE TURNED A HARD RIGHT AND WAS +200 FROM THE TURN. THE SECOND TIME WE TURNED LEFT AND ABOUT +200 FROM THE TURN. THE JEEP IS CONFIGURED WITH SUPPLEMENTAL BRAKING, LIGHTS, TOW BAR, AND BREAK AWAY KIT. WE TOW IT WITH A 40' DIESEL PUSHER RV ABOUT 34K LBS. MY REQUEST IS TO HAVE JEEP MAKE THIS FIX MANDATORY INSTEAD OF ELECTIVE.

Parking Brake
Filed Jul 11, 20189,935 milesWI

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE AUTO LOCK FUNCTION LOCKED THE CONTACT INSIDE THE VEHICLE. THE CONTACT ALSO HEARD AN ABNORMAL WINDING NOISE WHILE THE VEHICLE WAS IN THE PARK POSITION. WHILE DRIVING AT UNKNOWN SPEEDS, THE PARKING BRAKE ENGAGED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,935. *TT

Suspension
Filed Jul 11, 201856,000 milesCT

LOWER BALL JOINTS FAILING AT 56000 MILES. BAD RATTLING IN THE FRONT END WHEN GOING OVER BUMPS. JEEP DEALER DIAGNOSED PROBLEM.

Power Train
Filed Jun 29, 2018NY

MY CAR HAS THE FOLLOWING PROBLEMS: IT JUMPS WHEN I REMOVE MY FOOT FROM THE PEDAL RIGHT AFTER I START MY CAR. IT SELF ACCELERATE WHILE I'M DRIVING. JERKS FORWARD WHEN I FIRST START DRIVING THE CAR SUDDEN UNINTENDED ACCELERATION.

Engine
Filed Jun 28, 2018105,000 milesMD

MY JEEP IN CURRENTLY BEING SERVICED FOR THE THIRD TIME, SAME PROBLEM. MY JEEP WILL STOP ON THE HIGHWAY, AT HIGHWAY SPEEDS, TRANSMISSION GOES TO NEUTRAL, ENGINE IDLES. YOU STOP THE CAR, SHIFT TO PARK AND TURN THE ENGINE OFF, THEN YOU CAN START IT UP, ALL THE DASH BOARD LIGHTS ARE LIT AND WHEN YOU SHIFT TO DRIVE IT BANGS. THIS SAME SCENARIO HAS HAPPENED OVER 20 TIMES.

Service Brakes
Filed Jun 23, 201878,000 milesOH

AUTO HOLD FOR BRAKES TURNS ON WITHOUT ANY WARNING OR REASON WHILE DRIVING.

Electrical System
Filed Jun 23, 201853,000 milesCA

WHILE DRIVING MY 2014 JEEP CHEROKEE JUST SHUT DOWN. AFTER JUMPING THE BATTERY AS SOON AS WE TOOK THE CABLES OFF THE CAR SHUT OFF AGAIN. MY VEHICLE WAS IN MOTION ON A CITY STREET

Structure › Body
Filed Jun 20, 2018100 milesTX

WATER INTRUSIONS INTO MY CAR DOOR ON DRIVER-SEAT DURING THE RAINY DAYS. I HAD TO RELEASE THE POOLING WATER INSIDE THE DRIVER-SEAT DOOR BY REMOVING PANEL CLIPS AT THE BOTTOM OF CAR DOOR.

Power Train
Filed Jun 18, 201810,000 milesKY

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE SPEED SUDDENLY REDUCED AND THE INSTRUMENT PANEL GAUGES FLASHED OFF AND ON BEFORE RESETTING. AFTER TURNING THE VEHICLE OFF AND LATER ATTEMPTING TO RESTART IT, THE ENGINE REVVED VERY HIGH BEFORE THE CHECK ENGINE INDICATOR ILLUMINATED; HOWEVER, THE VEHICLE FAILED TO MOVE. ALSO, WHILE DRIVING IN REVERSE, THE TRANSMISSION WOULD SOMETIMES ERRONEOUSLY SWITCH TO NEUTRAL. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (OXMOOR CHRYSLER, 4520 SHELBYVILLE RD, LOUISVILLE, KENTUCKY), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 10,000.

Fuel/Propulsion System
Filed Jun 15, 201850,100 milesFL

I CAN'T FILL UP GAS, IF I DID, THE CAR WOULD STALL. THE ENGINE STOPS RUNNING WHILE DRIVING, IT'S VERY DANGEROUS. I TOOK MY CARD TO THE DEALERSHIP, THEY ONLY TELL ME NOT TO FILL UP THE GAS. OTHERWISE I HAVE TO PAY $1500 DOLLARS TO GET THE CAR FIXED. AND I ONLY HAD THE CAR FOR 2 YEARS, ONLY DROVE 20,000 MILES SINCE PURCHASED

Power Train
Filed Jun 12, 201834,400 milesCO

2014 JEEP CHEROKEE LIMITED V-6. TRANSMISSION HESITATES WHEN STARTING FROM A FULL STOP, THEN JERKS HARD INTO GEAR. DOING THIS WHEN PULLING INTO TRAFFIC IS VERY DANGEROUS AS THE CAR MOVES SLOWLY UNTIL THE GEARS KICK IN. ALSO HESITATES WHEN GOING FROM REVERSE TO DRIVE, AS WHEN BACKING OUT OF A DRIVEWAY INTO TRAFFIC. AS I WRITE THIS MY CHEROKEE HAS BEEN AT THE DEALERSHIP FOR TWO DAYS WHILE THEY ARE REPLACING THE VALVE BODY TO ATTEMPT TO REPAIR. I SAY ATTEMPT, BECAUSE THIS IS A WELL KNOWN PROBLEM WITH WHAT I'VE READ, VERY FEW IF ANY REAL FIX? WONDERING WHY THERE HASN'T BEEN A RECALL ON THIS PROBLEM AFTER YEARS OF COMPLAINTS! THIS PROBLEM HAPPENS WHEN IN MOTION, AND ON CITY STREETS OR HIGHWAYS.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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