Page 26 of 53 · complaints 1,251–1,300 of 2,650

2014 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Power Train
Filed Nov 29, 201833,000 milesKY

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE JERKED AND THE GEAR CHANGED INTO FIRST GEAR WITHOUT WARNING. ONCE THE VEHICLE WAS SHUT OFF AND RESTARTED, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO ZIMMER CHRYSLER DODGE JEEP RAM (1086 BURLINGTON PIKE, FLORENCE, KY 41042, (859) 525-1344) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT NEEDED TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 33,000.

Power Train
Filed Nov 29, 201843,000 milesNJ

THE VEHICLE IS SLUGGISH ALONG WITH MAKING NOISES WHEN AUTOMATICALLY SHIFTING GEARS WHEN DRIVING BETWEEN 20 AND 50 MPH

Electronic Stability Control (esc)
Filed Nov 27, 2018109,000 milesMA

BROUGHT VEHICLE IN TO THE DEALERSHIP FOR REPAIRS ON SEVERAL OCASSIONS WITH COMPLAINTS OF VEHICLE JUMPING INTO GEAR. RECENTLY HAD TO REPLACE THE BATTERY BECAUSE VEHICLE WOULDN'T STAY RUNNING AND COULD NOT PUT INTO GEAR. VEHICLE IS CURRENTLY AT THE DEALERSHIP BECAUSE IT WAS LEAKING OIL. HAVE BEEN TOLD THAT THE OIL COOLER NEEDS TO BE REPLACED. HAVE ALSO BEEN TOLD THAT THE DRIVE SHAFT IS NOISY AND SHOULD BE REPLACED AND THAT THE AIR TEMPERATURE AMBIENT SENSOR NEEDS TO BE REPLACED. I GAVE THE GO AHEAD TO REPLACE THE OIL COOLER AND AIR TEMPERATURE AMBIENT SENSOR. TOLD THEM TO HOLD OFF ON REPLACING THE DRIVE SHAFT AS THE REPAIR ALONE FOR THE OIL COOLER AND SENSOR WAS GOING TO BE APPROXIMATELY $1,300. I THEN RECEIVED A CALL BACK AND WAS TOLD THAT THEY CHANGED THE OIL COOLER AND UPON TRYING TO START THE VEHICLE IT DIDN'T WANT TO START. THEY TOLD ME MULTIPLE CODES WERE COMING UP AND THAT MY INSTRUMENT CLUSTER NEEDED TO BE REPLACED AT AN ADDITIONAL COST OF OVER $1,000. ESTIMATE FOR ALL REPAIRS TO BE $2,500 PLUS. WAS ALSO TOLD THAT THE INSTRUMENT CLUSTER IS A SPECIAL ORDER AND ONCE ORDERED THEY WOULD HAVE TO HOLD MY VEHICLE FOR TWO WEEKS UNTIL IT CAME IN AND COULD BE INSTALLED. IT IS COSTING ME $35.00 A DAY FOR A RENTAL VEHICLE THROUGH THEM. I ESTIMATE TOTAL COST FOR REPAIRS AND RENTAL TO BE ABOUT $3,000. THIS COST DOES NOT INCLUDE THE REPLACING THE DRIVE SHAFT WHICH THEY TELL ME IS NOISY.

Power Train
Filed Nov 26, 201824,000 milesCT

NOTICED TRANSMISSION SLIPS OCCASIONALLY WHEN I SHIFT FROM PARK TO DRIVE AND BEGIN TO ACCELERATE.

Engine
Filed Nov 26, 201830,450 milesCT

CHECK ENGINE LIGHT CAME ON. HAD COMPUTER SCANNED. CODE P0520 ENGINE OIL SENSOR FAILURE WAS DETECTED. CALLED JEEP WARRANTY DEPARTMENT AND THEY SAID THE REPAIR WAS NOT COVERED BY POWERTRAIN WARRANTY. THIS SENSOR IS LOCATED UNDER THE PLENUM AND INTAKE MANIFOLD WHICH BOLTS TO THE ENGINE HEADS. THIS VEHICLE ONLY HAS 30,000 MILES ON IT.

Fuel/Propulsion System
Filed Nov 26, 2018106,341 milesGA

I FILLED MY GAS TANK UP, DROVE IT ABOUT A MILE DOWN THE ROAD, PULLED INTO MY PARKING SPOT, AND THE BRAKES AND STEERING WHEEL LOCKED. ON THE SCREEN IS SAID 'PRESS BRAKE AND PUT INTO GEAR'. THE BREAKS WERE LOCKED AND IT WAS ALREADY IN DRIVE TO I PUT IT IN PARK AND TURNED THE VEHICLE OFF AND BACK ON. I WAS ABLE TO FINISH PULLING INTO MY PARKING SPOT AND IT SEEMED TO BE FINE. MY HUSBAND GOT INTO THE CAR AND EVERYTHING SEEMED TO BE OKAY WITH IT AND HE DECIDED TO DRIVE IT RIGHT DOWN THE ROAD AND SEE WHAT WAS GOING ON WITH IT. ABOUT 3 MILES DOWN THE ROAD, HE WAS GOING THE SPEED LIMIT, 45 MPH, AND THE ENTIRE VEHICLE COMES TO A STOP IN THE MIDDLE OF AN INTERSECTION, THE BRAKES LOCK, THE STEERING WHEEL LOCKS AND THE ENGINE CUT OFF AND THE SCREEN SAID SERVICE TRANSMISSION AND THE CHECK ENGINE LIGHT CAME ON. WE HAD IT TOWED TO THE JEEP DEALERSHIP AND THEY SAID THE CODE WAS FOR A FUEL PUMP. WE WERE TOLD THIS WAS CURRENTLY UNDER INVESTIGATION AND WAS A BIG ISSUE WITH THESE MODELS. THEY SAID IT NEEDS A NEW FUEL PUMP AND EVAC SYSTEM.

Power Train
Filed Nov 24, 201860,000 milesMA

SERVICE TRANSMISSION AND ENGINE LIGHT COMES ON.WHILE DRIVING. SEEMS TO OCCUR WHEN DRIVING LONGER DISTANCES/HIGHWAY. THIS HAS HAPPENED THREE TIMES WITHIN THE PAST 2-3 MONTHS. IHAVE BROUGHT BACK TO DEALER IN WESTERN MA AND SOUTHEASTERN MA. NEITHER CAN FIND ANYTHING WRONG. CAR WILL NOT GO ABOVE 60 AND WILL NOT ACCELERATE, READING THAT IN SOME CASES THE CAR WILL STOP. THIS IS CONCERNING WHERE DRIVING ON BUST HIGHWAY. DEALERS HAVE NOT BEEN ABLE TO REPAIR.

Fuel/Propulsion System
Filed Nov 23, 201847,100 milesTX

AFTER FUELING UP AND PLACING THE VEHICLE IN PARK; DURING IDLE, THE JEEP THEN BEGINS TO SHAKE. THE RPM NEEDLE DROPS SUDDENLY THEN JUMPS RIGHT BACK UP. NO WARNING LIGHT TURNS ON.

Power Train
Filed Nov 22, 201880,000 milesTX

TRANSMISSION STARTED ACTING UP FEELS LIKE SLIPPING AND POPPING IN AND OUT OF GEAR

Engine
Filed Nov 20, 201867,800 milesTX

AFTER TRANSMISSION RECALL REPAIR, ENGINE REPLACED DUE TRANSMISSION RECALL REPAIR 3RD TIME, VEHICLE IDLES ROUGH WHEN IN NEUTRAL, CHECK ENGINE LIGHT CAME ON AND JEEP DIED. THE VEHICLE STARTED AFTER A MOMENT AND THE CHECK ENGINE LIGHT WENT OFF. STILL HAVING SAME ISSUES AFTER TRANSMISSION REPAIRED AND A NEW ENGINE DUE TO THE DEALERSHIP RESETTING THE COMPUTER INSTEAD OF REPAIRING THE TRANSMISSION. SO NEW ENGINE AND REPAIRED TRANSMISSION, STILL HAVING ISSUES. CONSTANT ISSUE WITH THE JEEP IDLING ROUGHLY, SOMETIMES NOT STARTING OR STALLING IN TRAFFIC ON THE HIGHWAY AND CITY STREETS.

Power Train
Filed Nov 19, 201851,000 milesTX

THIS VEHICLE HAS HAD NUMEROUS OCCASIONS OF THE TRANSMISSION SLIPPING, JERKING, ACTING AS IF IT IS GOING TO COMPLETELY STALL. TODAY I HAD THE SERVICE TRANSMISSION LIGHT COME ON AND IT WAS HARD TO GET IT TO GO UP A HILL. COMING FROM A COMPLETE STOP, IT BARELY WOULD GO. VERY UNSAFE. VERY SCARY SITUATION WITH MY KIDS IN THE BACKSEAT. APPX 2 MONTHS AGO, IT DID THE SAME THING AND THE DEALERSHIP DIAGNOSED AND FIXED THE ISSUE. IT OBVIOUSLY DID NOT GET RESOLVED. APPX 8 MONTHS AGO, I WAS PULLING OUT OF A SHOPPING CENTER WHEN ALL MY LIGHTS CAME ON AND MY CAR WOULD NOT GO. NOT FORWARD, NOT IN REVERSE. AGAIN, VERY SCARY. I TURNED THE CAR OFF, AND WHEN I TURNED IT BACK ON IT WAS OK. I CALLED THE DEALERSHIP AND THEY TOLD ME UNLESS THEY PHYSICALLY SEE IF HAPPEN THERE ISN'T MUCH THEY CAN DO. SO I DIDN'T SEE A NEED TO GO THROUGH ALL THE TROUBLE OF TAKING IT IN WITH THAT RESPONSE. IN AUGUST OF THIS YEAR, WE WERE DRIVING ON VACATION WHEN THE CHECK TRANSMISSION LIGHT CAME ON AND WE COULDN'T ACCELERATE AGAIN, IT WOULD BARELY GO. WE DROVE VERY SLOWLY AND AGAIN, IT PUT US IN A VERY DANGEROUS SITUATION. I CAN THINK OF SEVERAL OTHER TIMES THIS HAS HAPPENED BUT THIS IS THE GIST OF IT. THIS CAR IS NOT SAFE. IT IS GOING TO GET SOMEONE SERIOUSLY HURT OR KILLED. I AM SCARED EVERY TIME I COME FROM A STOP THINKING IT WILL STALL ON ME.

Fuel/Propulsion System
Filed Nov 17, 201845,600 milesTX

MY JEEP BUCKS AND THEN STALLS OUT EVERY TIME I FILL IT UP WITH GAS. WHETHER I AM DRIVING 10 MPH OR 75 MPH. I ALMOST DIED TODAY BECAUSE MY CAR BUCKED AND THEN INSTANTLY TURNED OFF ON THE HIGHWAY ON THE WAY TO WORK. IT WAS ABSOLUTELY TERRIFYING. I THEN FIND OUT THAT THIS I ACTUALLY A COMMON ISSUE AMONGST JEEPS AND HAS YET TO BE RECALLED. I AM LIVID AND TERRIFIED OF DRIVING MY CAR NOW. I NEED THIS HANDLED AND PAID FOR IMMEDIATELY . HOW CAN A CAR COMPANY WILLINGLY HAVE PEOPLE IN UNSAFE SITUATIONS LIKE THIS AND NOT FIX IT ! I AM SO ANGRY AND SO SHAKEN UP .

Power Train
Filed Nov 14, 2018TX

THE CAR STOPPED. I COULDN'T RESTART IT. A LIGHT CAME ON AND SAID TRANSMISSION SERVICE. AFTER A FEW TRIES I COULD RESTART IT. THIS HAPPENED TWICE. FIRST TIME I THOUGHT I DID SOMETHING WRONG. IT HAPPENED AGAIN YESTERDAY.

Power Train
Filed Nov 12, 2018111,000 milesIL

PREVIOUSLY HAD 2 SEPARATE RECALLS REGARDING THE TCM (TRANSMISSION CONTROL MODULE), BOTH WE'RE IMMEDIATELY REMEDIED AT THE DEALER. HOWEVER, AT 111,000 MILES MY 'CHECK ENGINE' CAME ON AND MY TRANSMISSION BEGAN ACTING FUNNY. PRIOR TO TAKING BACK TO THE DEALER I STOPPED AT THE LOCAL AUTOZONE AND HAD THEM IDENTIFY THE CODE THAT TRIGGERED MY 'CHECK ENGINE' LIGHT. THE TCM WAS NOT ACCEPTING THE DATA CORRECTLY, MEANING THE TCM NEEDED RE-PROGRAMMED OR REPLACED. DUE TO MY VEHICLE BEING 11,000 MILES OUT OF WARRANTY, THE DEALER REFUSED TO CORRECT THE PROBLEM, EVEN THOUGH THIS WAS CLEARLY A JEEP PROBLEM, AND NOT A USER PROBLEM. I HAVE NEVER DONE ANY TOWING AND ALL OF MY MILES ARE HIGHWAY MILES. I RESEARCHED THIS ISSUE AND THIS IS, BY FAR, THE MOST COMMON COMPLAINT FOR THIS PARTICULAR YEAR AND MAKE. I FEEL SINCE IT IS A 'JEEP' ISSUE, IT SHOULD HAVE BEEN CORRECTED.

Electrical System
Filed Nov 12, 201826,000 milesTX

THE CAR STALLS WHEN PRESSING ON THE GAS THEN JOLTS INTO GEAR MAKING IT FEEL AND SOUND LIKE I'VE BEEN HIT FROM BEHIND, IT IS SLOW TO ACCELERATE AT TIMES AND OTHER TIMES IT ACCELERATES EXTREMELY FASTER WHEN I LIGHTLY PUSH THE GAS, IT WILL ALSO DECELERATE AT TIMES WHEN TRYING TO ACCELERATE, THE ELECTRICAL WILL FLASH ALL THE SIGNALS AND TELL ME TO SERVICE THE TRANSMISSION AFTER I FILL MY TANK MOSTLY AND THE CAR WILL SHUT OFF WHEN I STOP AT A LIGHT AND JERK UNTIL INPUT IT IN PARK AND TURN IT OFF WHILE SITTING IN TRAFFIC. THE CONTROLS TO THE LIFT GATE DO NOT ALWAYS WORK WHEN PRESSED INSIDE OF THE VEHICLE. THE CHECK ENGINE LIGHT IS CONSTANTLY ON WHEN I TOOK IT TO THE DEALER THE DIAGNOSTIC SAID IT WAS A SENSOR AND VALVE BUT THE DEALER KEPT THE CAR FOR A WEEK AND ONLY CHANGED THE OIL WHICH WAS NOT NEEDED AND SHUT THE LIGHT OFF ONLY FOR IT TO COME BACK ON ONE DAY AFTER I HAD TO DEMAND THEY FIX MY CAR OR GIVE IT BACK BECAUSE THEY WERE JUST HOLDING IT ON THE LOT, THE SUSPENSION AND SHOCKS ARE OFF THEY KEEP WEARING MY TIRES AND THE BUTTON FOR THE SHIFT GEAR FELL OFF WHILE I WAS ATTEMPTING TO PUT THE CAR IN GEAR WHICH IS AN OBVIOUS DEFECT

Visibility/Wiper
Filed Nov 11, 201899,000 milesNJ

I WAS DRIVING DOWN THE GARDEN STATE PARKWAY IN NJ AROUND 6 OR 7 PM WHEN THERE WAS WHAT SOUNDED LIKE AN EXPLOSION. IT TURNED OUT THE REAR WINDSHIELD SHATTERED WHILE DRIVING DOWN THE ROAD. I DID NOT SEE OR HEAR ANYTHING HIT THE CAR AND LOOKING AT THE DAMAGE IT LOOKS LIKE IT IS RELATED TO REAR DEFROSTER BECAUSE THAT IS WHERE THE MOST DAMAGE IS ON EACH SIDE.

Electronic Stability Control (esc)
Filed Nov 10, 201884,030 milesTX

WHEN I'M DRIVING MY CAR WILL JUST STALL WITHOUT WARNING UNTIL THE CAR BECOMES TO A COMPLETE STOP. THIS HAS HAPPENED TO ME AT LEAST 4 TIMES BEGINNING 10-27-18 AND THE LAST TIME WAS 11-08-18 AND I HAD IT TOWED TO THE DEALERSHIPS DESIGNATED SHOP AND WAS TOLD THAT THEY COULDN'T FIND ANYTHING WRONG WITH IT THAT COULD BE FIXED. THEY ALSO TOLD ME THEY HAD OTHER CUSTOMERS COMPLAINING ABOUT THEIR JEEP-CHEROKEE STALLING ON THE FREEWAYS AND IN THE MIDDLE OF TRAFFIC. MY VEHICLE STALL ON ME WHEN I WAS DRIVING ON THE STREETS AND I WOULD ONLY GET A FEW FEET FROM HOME AND ONE OF THOSE TIMES THE BATTERY LIGHT WOULD COME ON AND ANOTHER TIME THE LIGHT CAME ON FOR DRIVING ON ON HILL OR SOMETHING IN THAT EFFECT.

Fuel/Propulsion System
Filed Nov 9, 201850,000 milesIL

AT AROUND 50,000 MILES, THE CHECK VALVE ON THE FUEL TANK FILLER TUBE MALFUNCTIONED. THIS MALFUNCTION CAUSED FUEL FILL NOZZLES AT THE GAS STATION TO AUTOMATICALLY STOP AND IT WAS VERY DIFFICULT TO FILL THE TANK. THE JEEP DEALERSHIP DIAGNOSED THIS ISSUE AS A CHECK VALVE AND THE ONLY SOLUTION TO THE ISSUE WAS REPLACING THE ENTIRE FUEL TANK. I HAD TO PAY OUT OF POCKET EXPENSES TO REPLACE THE ENTIRE FUEL TANK.

Power Train
Filed Nov 7, 201812 milesTX

HARD SHIFTING OR NO SHIFTING AT TIMES. WON'T MOVE AFTER PARKING ON NY INCLINE WHEN STARTED AND SHIFTED INTO GEAR. UP SHIFTING OR DOWN SHIFTING AT ODD TIMES ON ALL TERRAINS. SLAMS INTO GEAR CAUSING CAR TO VIOLENTLY JERK FORWARD OR BACKWARD. WHEN THIS HAPPENS THE CAR MUST BE STOPPED AND TURNED OFF THEN RESTARTED IN ORDER TO DRIVE AGAIN. THIS FIRST OCCURRED WHEN DRIVING OFF THE DEALERS LOT WHEN THE CAR HAD 12 MILES. THE CAR WAS KEPT AT THE DEALERSHIP AND A NEW TRANSMISSION WAS INSTALLED A MONTH LATER. HOWEVER, THE PROBLEM RESURFACED AGAIN AND AGAIN. EACH TIME WE WERE TOLD IT WAS A SOFTWARE GLITCH AND EACH TIME IT HAS RESURFACED. THE CAR, IN MY OPINION, IS UNSAFE TO DRIVE BECAUSE IT MAY DO THIS AT ANY TIME IN TRAFFIC.

Unknown or Other
Filed Nov 6, 201860,000 milesIL

TWICE WHILE DRIVING MY CAR IT HAS DIED WITHOUT ANY WARNING. THE FIRST TIME I WAS DRIVING DOWN A PARKING GARAGE RAMP AND THE CAR DIED AND THE BRAKES AND STEERING WHILE LOCKED UP. THE MESSAGE ON THE DASHBOARD SAID PRESS THE BRAKES TO SHIFT GEAR. LUCKILY I WAS ABLE TO SHIFT THE CAR IN PARK AFTER A FEW SECONDS AND STARTED THE CAR AGAIN. THE SECOND TIME I WAS DRIVING AND WAS AT A STOP SIGN. WHEN I WENT TO STEP ON THE GAS TO GO THE CAR DIED OUT AND THIS TIME THERE WAS NO MESSAGE ON THE DASHBOARD AND AGAIN AFTER A FEW SECONDS I WAS ABLE TO RESTART THE CAR. I TOOK INTO THE DEALERSHIP AND THEY SAID THERE WAS NOTHING WRONG WITH THE CAR AND THAT THEY KNOW THAT THE VEHICLE SHUTS DOWN IF THE OIL GETS LOW BUT MY VEHICLE SHOWED 30% OIL SO I KNOW THAT WAS NOT THE PROBLEM.

Power Train
Filed Nov 6, 201863,000 milesLA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE VEHICLE WAS ENGAGED IN DRIVE OR PARK, THE GEAR SHIFT BECAME STUCK. ALSO, WHEN THE VEHICLE WAS SHIFTED INTO PARK, IT FAILED TO DISPLAY ON THE INSTRUMENT PANEL IN A TIMELY MANNER. THE VEHICLE WAS TAKEN TO BERGERON AUTO CHRYSLER DODGE JEEP RAM (3525 VETERANS MEMORIAL BLVD, METAIRIE, LA 70002, (504) 888-2131) WHERE THE CONTACT WAS INFORMED THAT THEY KNEW OF THE FAILURE, BUT COULD NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.

Electrical System
Filed Nov 5, 201839,000 milesMA

TRAVELING ON TOWN ROAD. THE BATTERY LIGHT CAME LIT UP ON THE CONTROL PANEL WITH A WARNING TO PUT VEHICLE IN PARK. ENGINE COMPLETELY SHUT OFF. GAS PEDAL UNRESPONSIVE. WE PULLED OVER TO THE SIDE OF THE ROAD. TRIED TO RESTART VEHICLE SEVERAL TIMES OVER THE COURSE OF 15+ MINUTES. VEHICLE FINALLY RESTARTED LIKE NORMAL. TURNED VEHICLE AROUND BY CROSSING OVER DOUBLE YELLOW LINES, PUT IN REVERSE. VEHICLE COMPLETELY SHUT OFF LEAVING US DISABLED ACROSS ROAD, SAME WARNING AND BATTERY LIGHT ON. ENGINE FINALLY RESTARTED 10 MINUTES LATER. RETURNED THE VEHICLE SAFELY HOME.

Electrical System
Filed Nov 4, 2018MD

MY JEEP CHEROKEE KEEPS REPEATING THE SAME PROBLEMS. THIS HAS BEEN GOING ON FOR MORE THAN A YEAR. SOMETIMES I AM TERRIFIED TO DRIVE BECAUSE I DO NOT KNOW WHAT IS GOING TO HAPPEN. TODAY AND ON OTHER DAYS, THE JEEP HAS CUT OFF ON ME A FEW TIMES WHILE IN MOTION ON A CITY STREET AND SOMETIMES WHEN TURNING. THE VEHICLE SLAMS INTO GEAR WHEN DRIVING SOMETIMES AND FEELS LIKE I AM GETTING HIT IN THE REAR OF THE CAR. IT IS VERY DANGEROUS BECAUSE YOU DON'T KNOW WHEN IT IS GOING TO HAPPEN. TODAY, THE JEEP ALMOST CAUSED AN ACCIDENT WHEN IT JUST STOPPED ON ITS OWN. ADDITIONALLY, IT OFTEN SHIFTS GEARS ERRATICALLY AND VERY ROUGH, EVEN JERKING AT TIMES. THE DEALERSHIP SAID THEY DID A SOFTWARE UPDATE BUT THIS DID NOT RESOLVE THE ISSUE. I HAVE TAKEN TO THE DEALER AT LEAST THREE TIMES ABOUT THIS ISSUE AND I KEEP GETTING STALLED SAYING EITHER COME BACK IN 500 MILES SO THE CAN DO AN OIL CONSUMPTION TEST OR THAT THEY CANNOT DUPLICATE THE ISSUE. EACH TIME I TAKE IT IN THEY SAY THE DID A SOFTWARE UPDATE OR AN OIL CHANGE. THE PROBLEM REMAINS.

Power Train › Automatic Transmission
Filed Nov 3, 2018120,000 milesTX

THE VEHICLE WAS IN MOTION AT AN INTERSECTION. LOSS OF MOTOR POWER OCCURRED. THE JEEP WOULD NOT SHIFT INTO PARK, DRIVE OR REVERSE. THE PTU FAILED AS WELL AS THE OUTPUT SHAFT. IT NOW REQUIRES A NEW TRANSMISSION THAT CHRYLSER IS REFUSING TO FIX.

Fuel/Propulsion System
Filed Nov 1, 201894,000 milesSC

THE VEHICLE'S GAS TANK HAS STOPPED WORKING PROPERLY. WHEN I TRY TO FILL IT UP, IT ALMOST IMMEDIATELY STOPS THE PUMP AND USUALLY SHOOT GAS BACK OUT ALL OVER ME HAND AND CLOTHES. I AM ABLE TO GET VERY SMALL AMOUNTS OF GAS IN THE TANK, BUT NOT WITHOUT GETTING GAS SPILLED EVERYWHERE. THIS APPEARS TO BE A MAJOR SAFETY/FIRE HAZARD. MY LOCAL JEEP DEALER FIRST SAID THEY COULD NOT DIAGNOSE THE PROBLEM AND LATER SAID THAT I NEEDED A NEW FUEL TANK AND THAT IT WOULD COST ABOUT $1200 PLUS. I THEN CALLED CHRYSLER TO REPORT THE PROBLEM TO SEE IF THEY WOULD VOLUNTARILY FIX IT. TOO SAY THAT IT WAS AN UNPLEASANT EXPERIENCE DEALING WITH THEIR CUSTOMER SERVICE REPRESENTATIVES WOULD BE AN UNDERSTATEMENT. CHRYSLER SAID THAT SINCE MY VEHICLE WAS A 2014 JEEP CHEROKEE, THAT IT WAS MY PROBLEM AND THEY WOULD NOT REPLACE MY GAS TANK. THEY DID NOT APPEAR TO CARE THAT GAS GETTING ALL OVER MY HANDS AND CLOTHES WAS DANGEROUS.

Electrical System
Filed Oct 31, 201859,056 milesNJ

ON DATE OF INCIDENT VEHICLE FUNCTIONED FINE IN THE MORNING. AT 4:30PM WHEN I WENT TO LEAVE WORK VEHICLE WOULDN'T START. RECEIVED SEVERAL ERROR MESSAGES INCLUDING 4WD SYSTEM UNAVAILABLE, PARK BRAKE UNAVAILABLE AND SERVICE SHIFTER. 2 HOURS LATER NOTHING WORKED. TRIED TO JUMP THE VEHICLE AND WAS ABLE TO GET IT STARTED. HAD AUTO ZONE TEST BATTERY AND SAID IT WAS FINE. TOOK TO DEALERSHIP AND THEY RAN TESTS FINDING NO CAUSE OR ISSUES. BATTERY PASSES THEIR TESTS. MORNING AFTER I GOT VEHICLE BACK FROM DEALER IT STARTED UP VIA REMOTE START WITH NO ISSUES, TOOK SON TO DAYCARE 7 MINUTES AWAY. AFTER ABOUT 10 MINUTES WENT TO LEAVE DAYCARE (VEHICLE WAS TURNED OFF) AND IT DID NOT START. WAS ABLE TO GET IT TO START WITH A JUMP. CALLED DEALERSHIP TO INFORM THEM, WAITING FOR A CALL BACK NOW. CHECK ENGINE LIGHT IS ON.

Engine
Filed Oct 27, 201889,000 milesIL

ENGINE RUNS ROUGH AND IT STUDDED UNDER LOW SPEEDS

Structure › Body
Filed Oct 25, 201865,000 milesTX

THERE IS WATER ENTERING THE VEHICLE IN THE REAR PASSENGER SEAT AND IN THE SPARE TIRE CARGO AREA WHEN IT RAINS. IT IS POOLING UP IN THESE AREAS AND THERE ARE ELECTRICAL COMPONENTS RIGHT BY THIS.

Power Train
Filed Oct 25, 2018MS

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE TRANSMISSION FAILED. THE CONTACT STATED THAT THE GEAR SHIFTED FROM FIRST TO SECOND GEAR WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. RICK HENDRICK JEEP CHRYSLER DODGE RAM FIAT (8333 RIVERS AVE, NORTH CHARLESTON, SOUTH CAROLINA 29406) WAS MADE AWARE OF THE FAILURE, BUT COULD NOT DUPLICATE IT OR DETERMINE ITS SOURCE. THE VEHICLE WAS NOT REPAIRED BY THE DEALER. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) IN JULY OF 2016, ACCORDING TO THE MANUFACTURER'S RECORDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 34624845. THE FAILURE MILEAGE WAS UNKNOWN. *TR

Vehicle Speed Control
Filed Oct 23, 2018MA

HI I HAVE BROUGHT MY CAR INTO THE DEALERSHIP SEVERAL TIMES AND CONTINUES TO EXPERIENCE THE SAME ISSUES. WHEN I DRIVE (20-25 MPH), THE CAR JOLTS AS IF SOMEONE HAS HIT ME FROM BEHIND ALMOST AS IF THE CAR IS SHIFTING OR DOWNSHIFTING GEARS. WHEN IM APPROACHING A STOP LIGHT AND GRADUALLY SLOWING DOWN WITHOUT MY FOOT ON EITHER THE GAS OR BRAKE, THE CAR JOLTS BACK AND FORTH. THIS ALSO OCCURS WHEN IM DRIVING UPHILL AND DOWNHILL AROUND 20 MPH. I AM SCARED TO DRIVE MY CAR AS THIS IS A RISK THAT I WILL CRASH DUE TO THE SHIFTING. I HAVE BROUGHT THE CAR IN SEVERAL TIMES, THEY HAVE TOLD ME THEY DID A SOFTWARE UPDATE IN WHICH DID NOT WORK, I EXPERIENCE EVERYDAY WHEN I AM DRIVING AND CONTINUE TO BE WORSE EVERYDAY.

Unknown or OtherCrash
Filed Oct 17, 2018SC

TAKATA RECALL. MY JEEP TENDS TO RANDOMLY JERK WHILE DRIVING AND COMING TO STOPS.

Vehicle Speed Control
Filed Oct 16, 201855,000 milesWI

I EXPERIENCE UNINTENDED ACCELERATION WHEN COASTING. WHEN THE CAR ATTEMPTS TO DOWN SHIFT, THERE IS A SUDDEN INCREASE IN THE ENGINE RPMS AND A SUDDEN AND UNINTENDED INCREASE IN SPEED. I HAVE GOTTEN NO SATISFACTION FROM THE DEALER OR CHRYSLER. THEY CLAIM THAT IT IS THE WAY IT WAS DESIGNED TO OPERATE. NOTE: WHEN THIS OCCURS MY FOOT IS ON NEITHER THE GAS OR BRAKE PEDALS. THIS OCCURS MOSTLY ON LEVEL STREET AND HIGHWAYS.

Engine
Filed Oct 15, 201853,000 milesNY

I WAS STOPPED AT A LIGHT. WHEN I DEPRESSED THE ACCELERATOR, WARNING LIGHTS FLASHED ON MY DASH, THE ENGINE STALLED AND A MESSAGE TO "SHIFT TO P THEN DESIRED GEAR". CAR WAS HARD TO START AFTERWARDS, ISSUE HAPPENED 3 MORE TIMES ON THE WAY BACK HOME (LESS THAN 1 MILE). CAR HAS BEEN BROUGHT TO MECHANIC FOR DIAGNOSTIC TESTING. I DID RESEARCH ONLINE AND THIS APPEARS TO BE A KNOWN ISSUE WITH THE TRANSMISSION. HOPEFULLY WILL STILL BE COVERED UNDER WARRANTY.

Service Brakes
Filed Oct 15, 201828,815 milesOH

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING DOWN A HILL, THE CONTACT DEPRESSED THE BRAKE PEDAL AND FELT AN ABNORMAL VIBRATION. THE FAILURE OCCURRED DURING INCLEMENT WEATHER. THE BRAKES HAD BEEN INSPECTED SEVERAL TIMES, BUT THE DEALER (ELM GROVE DODGE CHRYSLER JEEP INC., 2538 NATIONAL RD, WHEELING, WV, 304-243-1999) WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 28,815. THE VIN WAS UNKNOWN.

Fuel/Propulsion System
Filed Oct 15, 201840,000 milesFL

AFTER REFILLING FUEL, THE CAR TURNED OFF WHILE DRIVING ALMOST CAUSING AN ACCIDENT. THIS PARTICULAR CAR REQUIRES THE SYSTEM TO BE PLACED IN PARK TO RESTART. DEALER LOOKED INTO THEIR SYSTEM AND DISCOVERED TSB TO REPLACE CANISTER AND FUEL PUMP.

Power Train
Filed Oct 13, 201810,300 milesTX

TAKA RECALL 9 SPEED GEARBOX ROUGH SHIFTING AND CUTTING OFF AND SHUTTING OFF ENGINE WHILE DRIVING WHILE ON THE HIGHWAY OR IN CITY ROAD

Engine
Filed Oct 13, 201852,000 milesGA

OIL FILTER HOUSING ASSEMBLY IS LEAKING. YOU CAN SEE OIL LEAKING OUT OF A PORT WHILE RUNNING. OIL IS PUDDLING UP AND RUNNING DOWN THE MOTOR. THIS CAN CAUSE ENGINE FAILURE OR A FIRE.. THIS VEHICLE WAS PURCHASED CERTIFIED PRE OWNED; I AM NOT SURE IF THIS IS STIL UNDER WARRANTY. DEFINITELY IS A SAFETY HAZARD ALSO THE TRANSMISSION ON OCCASION SHIFTS REALLY HARD WHEN MOVING FROM ONE GEAR TO THE NEXT.

Unknown or Other
Filed Oct 12, 201820,280 milesTX

MY TRANSMISSION LIGHT TUTNED ON. MY VEHICLE WOULD NOT START. SOMETIMES MY KEY WOULD GET STUCK IN THE IGNITION. MY VEHICLE WOULD STAY STUCK ON REVERSE, NEUTRAL. OR DRIVE. ALL THIS IN A MATTER OF TWO DAYS. DEALERSHIP SAID IT WAS MY TRANSMISSION. TURNED OUT IT WAS MY CONTROL MODULE. STILL HAVING A HARD TIME WITH THE GEARS. THEY FEEL LIKE I AM DRIVING AN OLD CAR. I HAVE LESS THAN 25,000 MI.

Power Train
Filed Oct 10, 201860,000 milesMI

SHIFTING HARD THROUGH THE GEARS. SOMETIMES NOT SHIFTING IN THE CORRECT ORDER. SURGING OR LURCHING FORWARD WHEN SHIFTING. GOING UP HILLS (20MPH) TRANSMISSION WILL STAY IN A HIGHER GEAR RESULTING IN LOW POWER. STARTING AT A STOP LIGHT TRANSMISSION WILL NOT GO INTO GEAR.

Power Train
Filed Oct 8, 2018105,000 milesMI

WHEN DRIVING, ENGINE WILL RANDOMLY SHUT OFF AND DISPLAY WILL SHOW "SHIFT TO P THEN TO DESIRED GEAR". AT ONE TIME IT ALSO DISPLAYED "BATTERY LOW VOLTAGE" AGAIN, THIS HAPPENS RANDOMLY IN OUR SUBDIVISION AFTER ACCELERATING FROM A COMPLETE STOP OR TURNING.

Unknown or Other
Filed Oct 7, 201855 milesNY

MY HORN AND MY CRUISE CONTROL WON'T WORK FOR SOME REASON. I WOULD LIKE TO REQUEST A RECALL SO IT CAN BE REPAIRED PROPERLY. THOSE ARE THE TWO PROBLEMS THAT I'M HAVING WITH MY CAR SO I CAN DRIVE SAFELY AND CAUTIOUSLY. I CARE ABOUT MY SAFETY AND OTHERS WHILE I AM ON THE ROAD.

Engine
Filed Oct 7, 201868,000 milesKY

I WAS IN THE TURNING LANE TO TURN INTO A GROCERY STORE AND WHEN I ACCELERATED TO TURN MY JEEP ACCELERATED THEN THE CHECK ENGINE LIGHT CAME ON THE SERVICE TRANSMISSION LIGHT, TRACTION CONTROL LIGHT, SERVICE PARKING BRAKE LIGHT,THERE WERE SEVERAL LIGHTS THAT CAME ON AND MY JEEP WAS STILL RUNNING BUT STOPPED ACCELERATING AS I WAS TURNING INTO THE STORE ON A BUSY 4 LANE ROAD AND I WAS PUSHING THE GAS BUT THE VEHICLE WOULD NOT MOVE I COASTED INTO THE START OF THE PARKING LOT WHERE IT WAS NOW TELLING ME TO SHIFT MY CAR INTO PARK AS I DID THEN SHIFTED BACK TO DRIVE AND TRIED TO FINISH PULLING INTO THE STORE PARKING LOT AND STILL NOTHING. SO I PUT THE VEHICLE INTO PARK SHUT IT OFF SAT FOR A MIN TURNED IT BACK ON PLACED IT BACK IN DRIVE THE CHECK ENGINE LIGHT WAS STILL ON SO I DROVE IT TO THE NEAREST AUTO ZONE TO GET THE CODE CHECKED BECAUSE IT WAS A SUNDAY (TODAY 10/7/18) AND THE DEALER SHIP IS CLOSED. THEY WERE UNABLE TO FIND A CODE AND ONCE THE JEEP WAS TURNED BACK ON ALL LIGHTS WERE OFF. I DROVE IT HOME AND PARKED IT AND I AM TAKING IT TO THE DEAL SHIP TOMORROW. 2 WEEKS AGO THURSDAY SEPT 27TH MY CAR STALLED AND SHUT OFF AT A STOP LIGHT WHILE TAKING MY KIDS TO SCHOOL THE MORNING AFTER FILLING MY CAR WITH GAS. IT STARTED BACK UP IMMEDIATELY THEN SHOOK LIKE IT MAY DIE AGAIN THEN NOTHING. NO LIGHT INDICATORS AT ALL CAME ON DURING THAT INCIDENT SO I FIGURED IT COULD HAVE BEEN BAD GAS AND THOUGHT NOTHING OF IT SINCE I DIDN'T HAVE ANY OTHER TROUBLE TIL TODAY. MY CHILDREN WERE WITH ME BOT

Fuel/Propulsion System
Filed Oct 4, 201865,000 milesVA

THE TECHNICIAN STATED THAT THE GAS TANK "WENT BAD". UNABLE TO FUEL VEHICLE. SAID THIS HAS HAPPENED TO SEVERAL JEEP CHEROKEE MODELS. RECURRING PROBLEM. LARGE COST TO REPLACE. SAFETY HAZARD WHEN FILLING AND POSSIBLE MAJOR SAFETY HAZARD WHEN DRIVING. PRESSURE ISSUES INSIDE TANK.

EngineCrash1 injured
Filed Oct 4, 201861,730 milesTX

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 70 MPH, THE FRONT END OF THE VEHICLE SHOOK AND JERKED, AND THE VEHICLE STALLED. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE MESSAGES "SHIFT TO PARK" AND "DESIRED GEAR" WERE DISPLAYED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ROCKWALL CHRYSLER DODGE JEEP RAM, 970 E INTERSTATE 30, ROCKWALL, TX 75087, (469) 698-2100) WHERE IT WAS DIAGNOSED THAT THE SHIFTING PAD AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35190705. THE FAILURE MILEAGE WAS 61,730. **TR UPDATED 11/19/18*JB

Engine
Filed Oct 3, 201852,000 milesGA

ON SEVERAL OCCASIONS, THIS CAR HAS JUST STOPPED WHILE IN MOTION. DASHBOARD LIGHTS LIGHT UP, GET TRANSMISSION WARNING. HAVE TAKEN THE CAR IN ON NUMEROUS OCCASIONS TO BE TOLD THAT IT NEEDED AN UPDATE ON THE COMPUTER. IT IS VERY SCARY TO BE DRIVING A CAR AND NOT KNOW WHEN OR IF IT WILL SHUT OFF, AND THAT AN "UPDATE" WOULD CAUSE SUCH AN INCIDENT. I HAVE HAD TROUBLE WITH THIS CAR SINCE THE DAY WE PURCHASED IT. I HAVE REACHED OUT TO JEEP AND THEY JUST SAID TO TAKE IT BACK TO THE SHOP SO THEY COULD RUN TESTS ON IT, THIS WAS AFTER IT HAD BEEN IN THE SHOP FOR 3 WEEKS. IT SEEMS LIKE MANY OTHERS ARE HAVING THE SAME ISSUE WITH THE SAME MODEL CAR. SOMEONE IS GOING TO GET KILLED IF SOMETHING ISN'T DONE WITH THESE ISSUES. THERE SHOULD HAVE BEEN A RECALL IN THIS FAULTY VEHICLE. I AM POSTING THAT THIS NEW OCCURANCE HAPPENED TODAY, BUT IT HAS HAPPENED ON SEVERAL OTHER OCCASIONS.

Service Brakes
Filed Oct 2, 201825 milesCA

IT VIBRATES IT REVS UP WHEN IN GEAR IT SHAKES CODE U11C2,U0001000,U04200,U010100,U000288,U012100. *TR

Engine
Filed Oct 2, 2018TX

9-SPEED AUTO TRANSMISSION WHICH MINE HAS ROUGH, DELAYED OR SUDDEN SHIFTING OR FAILURE TO SHIFT CONDITIONS WITH GRINDING OR OTHER LOUD NOISE DURING SHIFTING ' HARSH ENGAGEMENT OF GEARS; SUDDEN OR HARSH ACCELERATION/DECELERATION; SUDDEN LOSS OF POWER; PREMATURE TRANSMISSION WEAR OR FAILURE.

Fuel/Propulsion System
Filed Sep 22, 201860,011 milesTX

WHEN REFUELING THE VEHICLE WOULD SHUT OFF PREMATURELY AS IF IT WAS FULL AFTER ON 1-2 TENTHS OF A GALLON. TO FILL UP THE TANK TOOK ABOUT 10 MINUTES BECAUSE OF THIS MALFUNCTIONING. SOON AFTER THIS THE TRANSMISSION STARTED TO DEFAULT AND SHIFT TO NEUTRAL WHICH IS A BAD THING WHEN CROSSING MULTIPLE LANES OF ONCOMING TRAFFIC. WHAT I THOUGHT WAS SAFE I SOON LEARNED WAS A SERIOUS RISK TO OTHERS AS WELL AS MYSELF. THIS STARTED HAPPENING MORE FREQUENTLY AND A SOLUTION WAS NEVER FOUND. THE VEHICLE WOULD WORK FINE FOR A FEW WEEKS AND THEN THE VICIOUS CYCLE OF THE ONGOING ISSUE OF DEFAULTING TO NEUTRAL WHILE IN TRAFFIC WOULD OCCUR. JUST THE OTHER DAY THE DIAGNOSIS "POST WARRANTY" IDENTIFIED THAT THE VAPOR CANISTER AND FUEL PUMP WAS THE ISSUE. EARLIER I WAS TOLD THAT REPLACING THE BATTERY SOLVED THE TRANSMISSION PROBLEM, WHICH WASN'T TO BE. REPLACING THE VAPOR CANISTER, AND FUEL PUMP COST $1292.45 AND I'VE ONLY DRIVEN MY VEHICLE FROM THE DEALERSHIP TO THE GARAGE.

Engine
Filed Sep 21, 201852,200 milesOR

WHEN THE VEHICLE WAS IN MOTION, I WAS ON A CITY STREET, THE VEHICLE RANDOMLY STALLED WHILE DRIVING 10MPH. THE DASH SCREEN STATED, "PLACE IN 'P' THEN SELECT GEAR." I THEN PLACED THE CAR IN PARK AND TRIED TURNING THE IGNITION BUT IT DID NOT START. I HAD TO GET A STRANGER TO JUMP START MY CAR AND EVENTUALLY THE CAR STARTED. THIS HAPPENED A FEW MONTHS AGO AND SINCE THEN THIS HAS HAPPENED TWICE. THE SECOND TIME THIS HAPPENED, VEHICLE WAS IN MOTION WHILE PULLING INTO A GAS STATION ON A CITY STREET AND IT RANDOMLY STALLED. I TURNED THE IGNITION AND IT STARTED UP. THIS IS EXTREMELY DANGEROUS AND THANKFULLY ON BOTH OCCASIONS THERE HAS BEEN NO CAR DRIVING BEHIND ME.

Unknown or Other
Filed Sep 20, 201844,780 milesIL

EVERY SINGLE NIGHT, I WILL BE DRIVING AND THE CAR IS IN MOTION AND A LIGHT COMES ON THE DASH THAT SAYS 'SERVICE SHIFTER.' THIS CAR HAS ALREADY BEEN MARKED AS A LEMON FOR THIS SAME EXACT ISSUE, I HAVE TAKEN IT TO THE SHOP 4 TIMES IN THE YEAR I HAVE OWNED IT TO GET THE PROBLEM 'FIXED' AND IT STILL IS MESSES UP.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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