Page 25 of 53 · complaints 1,201–1,250 of 2,650

2014 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Service Brakes
Filed Mar 10, 201965,000 milesNY

MY JEEP CHEROKEE ELECTRONIC PARKING BRAKE HAS COME ON BY ITSELF AND IT CANNOT BE TURNED OFF. THIS FIRST HAPPENED AT THE END OF LAST YEAR AND I BROUGHT IT TO THE DEALER AND I HAD TO PAY FOR THE ELECTRONIC PARKING BRAKE SWITCH TO BE REPLACED. LAST WEEK IT HAPPENED AGAIN AND I BROUGHT IT BACK TO THE DEALER AND THEY TOLD ME THAT NOW THE ELECTRONIC PARKING BRAKE CONNECTOR AND ELECTRONIC PARKING BRAKE MODULE BOTH NEED TO BE REPLACED AT A COST OF $1500 PLUS. DOING A SEARCH ON THE INTERNET REVEALS THAT THIS IS A COMMON PROBLEM WITH JEEP CHEROKEES. I AM AFRAID TO DRIVE THE VEHICLE AS THIS CAN HAPPEN ANYTIME AND IT IS UNSAFE. TO DRIVE. LOOKING ON THE JEEP WEBSITE THEY HAVE ISSUED A SERVICE BULLETIN THAT COVERS THE EXACT ISSUE - ELECTRONIC PARKING BRAKE MODULE CONNECTOR WATER INTRUSION. THE PROBLEM THAT THEY CLAIM IS DUE TO WATER DAMAGE AND IT IS IN A SPOT WHERE I FIND IT HARD TO BELIEVE ANY WATER CAN GET IN.*DT *TP

Engine
Filed Mar 8, 201930,000 milesIN

I AM THE OWNER OF A 2014 JEEP CHEROKEE. IN THE TWO YEARS SINCE I'VE OWNED MY CAR, I'VE EXPERIENCED 30+ INSTANCES IN WHICH MY CAR STOPS WORKING IN THE MIDDLE OF OPERATION. IT'S HAPPENED WHILE I'VE BEEN DRIVING ON THE INTERSTATE, IN THE MIDDLE OF INTERSECTIONS, AND JUST ABOUT EVERY OTHER TYPE OF ROAD POSSIBLE. IT USUALLY OCCURS AFTER I MAKE A TURN OR COME TO A HARD STOP. THE CAR WILL IMMEDIATELY, AND COMPLETELY RANDOMLY, COME TO A STOP. THE WHEEL WILL NO LONGER WORK, NOR WILL THE ENGINE. IT COMES WITH NO WARNING. I WILL THEN HAVE TO TURN MY CAR ON AND OFF SEVERAL TIMES BEFORE I CAN GET IT IN MOTION AGAIN. I'VE TAKEN IT TO MULTIPLE MECHANICS AND THE ONLY SOLUTION SEEMS TO BE TO GET AN OIL CHANGE, THOUGH I AM NOT QUITE DUE FOR ONE WHEN THIS HAPPENS. AFTER RESEARCH ON THE INTERNET, I'VE FOUND THIS IS A COMMON OCCURRENCE AMONGST JEEP OWNERS AND THE CAR IS EATING THROUGH AN ABNORMAL AMOUNT OF OIL. JEEP IS WELL AWARE OF THIS PROBLEM AND HAS DONE NOTHING TO FIX IT. THE JEEP DEALERS I'VE TAKEN MY CAR TO DON'T GIVE ANY ALTERNATIVES TO FIXING THIS PROBLEM. THIS IS EXTREMELY DANGEROUS AND IT'S ONLY A MATTER OF TIME BEFORE SOMEONE IS KILLED OR SEVERELY INJURED AS A RESULT OF THIS.

Electronic Stability Control (esc)
Filed Mar 7, 201934,000 milesRI

MULTIPLE WARNING LIGHTS COME ON. WANT ACCELERATE, HARD GEAR SHIFT, LOW VOLTAGE LIGHT. TURNS CAR OFF WHILE DRIVING.

Power Train
Filed Mar 6, 201956,000 milesVA

TRANSMISSION HAS UNDERGONE SEVERAL RECALLS. WITH THE CURRENTLY 56,000 MILES, THE VEHICLE IS STUCK IN PARK AND WILL NOT SHIFT INTO DRIVE. PREVIOUS COMPLAINTS TO JEEP HAS BEEN MADE OF HARD SHIFTING, DELAY FROM STOP THEN ACCELERATING AT LIGHT, SLOW LAUNCH AND HARD JERKING FROM GEAR-TO-GEAR AT TIMES. ALL RECALLS HAVE BEEN ADDRESSED AND UP TO DATE; HOWEVER, TRANSMISSION ISN'T WORKING PROPERLY. LITERALLY SCARED OF THIS VEHICLE NOW. SERVICE HAS BEEN CONDUCTED ACCORDINGLY. PRIOR SERVICE CONDUCTED AT JEEP SERVICE DEPARTMENT AND SERVICE TECHS HAVE STATED THAT NOTHING IS WRONG WITH THE TRANSMISISON.

Power Train
Filed Mar 5, 201950,100 milesPA

ALITTLE OVER 50K MILES AND 4 WHEEL DRIVE LIGHT COMES ON AND OFF WHILE DRIVING.. TRANSMISSION AND CAR WAS ACTING UP, SHUT OFF WHILE DRIVING CROSSING A BRIDGE TO NEW JERSEY. TOOK IN FOR SERVICE WAS TCM IN THE TRANSMISSION APPARENTLY COVERED WITH 16 DAYS LEFT ON WARRANTY.

Service Brakes
Filed Feb 26, 2019WI

CAR DASHBOARD DISPLAYS "SERVICE PARK BRAKE" AND "4WD SYSTEM TEMPORARILY UNAVAILABLE". CAR IS STATIONED. WHEN PUTTING CAR ON DRIVE, IT DOES NOT MOVE WHEN ACCELERATING. EMERGENCY PARKING BUTTON WAS LOOKED INTO AND IT DID NOT RESOLVE THE ISSUE.

Fuel/Propulsion System
Filed Feb 25, 201929,200 milesFL

JEEP CHEROKEE TAKES IN FUEL AND OVER-FLOWS INTO THE OVER-FLOW CHARCOAL TANK AND CAUSES THE TRANSMISSION TO SHUTDOWN DUE TO AN OVERABUNDANCE OF FUEL. I DO NOT "TOP OFF" THE FUEL TANK AT ALL. I WAIT FOR THE FUEL PUMP TO STOP ON IT'S OWN AND AFTER I REFUEL THE VEHICLE STARTS TO SPUTTER AND JERK. THE VEHICLE HAS TROUBLE SHIFTING INTO GEAR AND SHUTS DOWN THE VEHICLE AND FORCES TO PLACE THE IN PARK AND SHIFT INTO A DIFFERENT GEAR. THIS HAPPENS TO THE VEHICLE EVERYTIME I REFUEL.*DT INVALID VIN *JB

Electrical System
Filed Feb 23, 2019111,000 milesPA

I BOUGHT MY 2014 JEEP CHEROKEE OCT.2016 I NOTICED WHEN I WOULD COME TO A STOP OR PULL OUT IT WOULD STAY STUCK IN THE GEAR AND THEN ALL OF A SUDDEN IT LIKE KICKED INTO THE GEAR WITH A JERK. I TOOK IT BACK TO THE SERVICE DEPARTMENT AND THEY TOLD ME THERE WASN'T ANYTHING WRONG. WELL, IT HAS NEVER STOPPED AND HAS GOTTEN WORSE. WHAT UPSETS ME THAT THERE WAS A RECALL ON THIS JEEP JULY 12, 2016 NHTSA CAMPAIGN NUMBER: 16V529000 TRANSMISSION MAY SHIFT UNEXPECTEDLY TO NEUTRAL IF THE VEHICLE UNEXPECTEDLY SHIFTS TO NEUTRAL, THERE IS AN INCREASED RISK OF A CRASH. WHAT MAKES IT WORSE THE DEALERSHIP WAS UNAWARE OF THIS WHEN THEY SOLD IT OR WHEN I BROUGHT IT BACK?? FRIDAY I LEFT WORK AT 6 AM I DRIVE AN HOUR I DRIVE ON BUSY HIGHWAYS MY JEEP SUDDENLY LOST POWER ON A DBL LANE ROAD WITH CARS BEHIND ME AND TO THE LEFT, I AM THANKFUL I WAS ON THE RIGHT SIDE THAT I COULD DRIFT OVER TO THE SIDE, BUT THE SNOW THAT WAS PACKED ALONG THE GUARD RAILS STILL LEFT ME 1/2 IN THE LANE FLASHING SOMETHING ABOUT MY TRANSMISSION. THANK GOD I WAS NOT ON PENNSYLVANIA, INTERSTATE 70 WHEN THIS HAPPENED BECAUSE IT WOULD HAVE BEEN A MAJOR CATASTROPHE WITH MULTIPLE VEHICLES AND TRACTOR TRAILERS. I CALL THE DEALERSHIP WHERE IT WAS BOUGHT TOLD HIM WHAT HAD HAPPENED ...I GOT AN APPOINTMENT IN ABOUT 2 WEEKS THIS JEEP IS UNSAFE!!!! PLUS THERE ARE OTHER ISSUES WITH IT.

Power TrainCrash
Filed Feb 21, 201954,000 milesVA

FROM DAY 1 THIS 2014 JEEP TRAILHAWK IN TRANSMISSION HAS ACTED VERY WEIRD..STEP ON THE ACCELERATOR AND THE ENGINE SPINS, MAKES A HUGE BANG AND THEN SLAMS INTO GEAR..THIS IS USUALLY WHEN ACCELERATING UP SLIGHT INCLINES, HILLS OR INTO MY UPHILL DRIVEWAY. THE DAILY CHALLENGE IS TRYING TO AVOID THE JEEP SHOOTING THRU MY GARAGE DOOR AS I PULL IN MY DRIVEWAY. ALSO, DOES NOT SHIFT PROPERLY..LONG HESITATIONS BETWEEN 2ND & 3RD WHILE UP-SHIFTING..LONG DELAYS IN DOWNSHIFTING WHEN INSTANT ACCELERATION IS NEEDED..VERY DANGEROUS ON THE HIGHWAY. 1ST TRANSMISSION INCIDENT - TURNED RIGHT INTO A VERY BUSY INTERSECTION, IMMEDIATELY A LOUD BANG (LIKE IT POPPED OUT OF GEAR) AND EVERY LIGHT ON THE DASH STARTED FLASHING AND RINGING WITH SERVICE TRANSMISSION IMMEDIATELY VISIBLE..THE VEHICLE HAD NO ACCELERATION (ENGINE WAS RUNNING) AND MY FOOT WAS ON THE FLOOR AND JUST MISSED GETTING HIT FROM BEHIND AS IT COASTED TO A STOP. AFTER SITTING IN THE MIDDLE OF THE INTERSECTION FOR 5 MINUTES WITH THE VEHICLE OFF, STARTED IT UP AND MOST OF THE LIGHTS WENT OFF AND IT WENT BACK IN GEAR BUT WAS IN LIMP MODE. THE DEALERSHIP TOOK 1 WEEK WITH THE VEHICLE AND EVERYTHING WAS ALLEGEDLY FIXED WITH A WIRING HARNESS RECALL. ALL THE ORIGINAL PROBLEMS ARE STILL PRESENT EXCEPT THE LIGHTS ON THE DASH ARE NOT ON ANY MORE. 2ND TRANSMISSION INCIDENT - TURNED LEFT INTO A VERY BUSY, UPHILL INTERSECTION, THE VEHICLE HAD NO ACCELERATION (ENGINE WAS SPINNING) AND MY FOOT WAS PUSHING ACCELERATOR BUT WOULDN'T GO ANYWHERE. SLAMMED ON T

Engine
Filed Feb 17, 201929,191 milesFL

AFTER EACH TIME OF RE-FUELING THE VEHICLE STALLS WHILE TRYING TO DRIVE, DOESN'T WANT TO RUN; VEHICLE ASKS TO BE SHIFTED INTO PARK AND WE TRY AND PULL OVER OFF ON A BUSY 6 LANE ROADWAY. SCREEN SAYS SERVICE TRANSMISSION AFTER STALLING. THEN THE VEHICLE GOT STUCK IN 3RD GEAR. WEREN'T SURE IF WE WOULD MAKE IT HOME. CALLED JEEP CUSTOMER SERVICE AND THEY WOULD NOT HELP IN ANY WAY.

Power Train
Filed Feb 16, 2019200 milesCA

9-SPEED TRANSMISSION, WHEN IN DRIVE AND SLOWED TO NEARLY A STOP, DROPS INTO NEUTRAL AND WHEN I ACCELERATE, THE ENGINE REVS AND THE TRANSMISSION SLAMS INTO GEAR CAUSING THE TIRES TO SQUEAL. COMPLAINED AND TOOK INTO PREMIER DODGE IN TRACY, CA AND WAS TOLD THIS IS NORMAL FOR THIS TRANSMISSION. BEGAN HAPPENING SINCE NEW IN 2014 AND STILL HAVE PROBLEM AFTER MANY 'UPDATES' AND COMPLAINTS TO THEM. MAJOR SAFETY ISSUE IF I NEED TO ACCELERATE QUICKLY!

Electrical System
Filed Feb 13, 201930,000 milesFL

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION GEARS SLIPPED WITHOUT WARNING WHEN THE VEHICLE WAS STARTED. WHILE THE VEHICLE WAS IDLING AT A STOP, A WARNING INDICATOR NEAR THE GEAR BOX INDICATED THAT THE GEAR WAS SHIFTED WHEN IT REALLY WAS NOT. IN ADDITION, THE VEHICLE RANDOMLY STALLED SEVERAL TIMES INTERMITTENTLY. THE CONTACT WAS UNCERTAIN IF THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT*JB

Engine
Filed Feb 13, 201985,000 milesNJ

OIL FILTER HOUSING HAS CRACKED AND LEAKING OIL

Engine
Filed Feb 12, 201978,000 milesNC

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED SUDDENLY AND THE VEHICLE SHOOK AND LOST POWER ON THE HIGHWAY WHILE DRIVING 60 MPH. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE FAILURE OCCURRED SEVERAL TIMES AND THE VEHICLE WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE RAM ASHEVILLE (255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806, (828) 667-5213) THREE TIMES. THE DEALER STATED THAT THE NEW VARIABLE VALVE ACTUATOR ASSEMBLY FAILED AND IT WAS REPLACED DURING THE SECOND VISIT. DURING THE FIRST VISIT, THE DEALER STATED THAT THE VEHICLE WAS LOW ON OIL AND TOPPED IT OFF. THE CONTACT HAD A CODE READER, WHICH LOCATED CODES P1042 AND P0302 FOR CYLINDER MISFIRE. THE CONTACT HAD TO PAY FOR A DIAGNOSTIC TEST EVEN THOUGH SHE LOCATED THE CODES WITH HER OWN CODE READER. THE VEHICLE WAS CURRENTLY BACK AT THE DEALER FOR A THIRD TIME WITH THE SAME FAILURES AND THE SAME CODES. THE MANUFACTURER WAS CONTACTED AND ASSIGNED A CASE MANAGER. THE MANUFACTURER STATED THAT THEY WOULD CALL THE CONTACT BACK. THE FAILURE MILEAGE WAS 78,000.

Fuel/Propulsion System
Filed Feb 12, 2019NV

WHEN I'M FILLING UP MY TANK, THE PUMP KEEPS SHUTTING OFF LIKE THE TANK IS FULL. THE ONLY WAY I CAN FILL UP IS TO WAIT THERE AND FILL IT LITTLE BY LITTLE AND IT KEEPS SHUTTING OFF. I DON'T GET IT, IT'S NOT MY FIRST TIME PUMPING GAS. IT IS AT EVERY GAS STATION I GO TO, IN AND OUT OF THE STATE. I'VE TRIED TO SLOW THE INTAKE DOWN, TURN IT UPSIDE DOWN, TAKE THE FILLER HALF WAY OUT, ALL THE WAY IN, NOTHING WORKS. NEVER HAD THIS PROBLEM BEFORE WITH ANY CARS I'VE OWNED. I'VE READ PEOPLE WITH THE SAME YEAR CAR HAVE EXPERIENCED THIS. STRANGE THING IS, IT DIDN'T DO IT THE FIRST COUPLE OF FILL UPS. BOUGHT THE CAR IN FEB 2018 AND DIDN'T HAPPEN THE FIRST FEW MONTHS. OUT OF THE BLUE STARTED HAPPENING AND THEN STOPPED FOR A FEW MONTHS. HAS SINCE BEEN DOING IT. (APPROX. 4-5 VERY LONG, ANNOYING MONTHS)

Fuel/Propulsion System
Filed Feb 10, 201932,400 milesGA

1. JAN 23, 2019LGOING AROUND 35 MPH, THE CAR LOST ALL POWER. DASHBOARD LIT UP. BRAKES WOULD NOT WORK, STEERING WOULD NOT WORK. CAR STOPPED ON ITS OWN. VEHICLE DIAGNOSED BY JEEP AS NEEDING TRANSMISSION CONTROL MODULE REPLACED. DID THAT WITHIN ONE WEEK, TRANSMISSION BANGING WHEN GOING FROM FIRST TO SECOND, SECOND TO THIRD. 2. FEB 07, 2019: DRIVING AROUND 55MPH, VEHICLE LOST ALL POWER. NO LIGHTS CAME ON BUT VEHICLE SHUT DOWN. AFTER FIVE MINUTES, WAS ABLE TO RESTART IT. 3. FEB 7, 2019: TURNING RIGHT, VEHICLE LURCHED AND SKIDDED. 4. FEB 08, 2019: FILLED GAS TANK, PULLED AWAY FROM PUMPS. VEHICLE LOST POWER, SHUT DOWN

Electronic Stability Control (esc)
Filed Feb 9, 201977,000 milesNY

CAR STALLED SEVERAL TIMES WHILE MOVING WHEN ENGINE IS COLD THIS HAPPENED SEVERAL TIMES WHILE TURNING AND AGAIN WHEN NOT TURNING, ON CITY STREETS. 4 HEADLIGHTS BLEW WITHIN 7 DAYS WHILE BOTH MOVING AND WHILE STATIONARY. HARD SHIFT BETWEEN 2ND AND 3RD AND 3RD AND 4TH GEARS WHILE MOVING ON HIGHWAY AND CITY STREETS.

Fuel/Propulsion System
Filed Feb 8, 201928,563 milesTX

WHILE STOP AT A LIGHT THE JEEP STALLED OUT WITH CHECK ENGINE LIGHT,PARKING GEAR LIGHT, AND ROAD HAZARD LIGHT CAME ON. THEN WHEN I PUT IT IN PARK AND BACK IN GEAR IT JERKED BADLY AS IF THE ENGINE CAME OUT AND BUNNY HOP AS IT TOOK OFF LIKE SOME ONE LEARNING TO DRIVE A STANDARD. SOME TIMES WHILE DRIVING IT ROUGHLY SHIFTS INTO 2ND. AND IT STALLED ONCE ON A MAJOR HIGHWAY WHICH IS DANGEROUS.

Unknown or Other
Filed Feb 8, 201947,000 milesFL

WHILE DRIVING ANYWHERE THE JEEP STALLS OUT IT TURNS OFF AND NO WARNING ALMOST GOT HIT 3 TIMES ..THERE'S NO WARRNING I HAVE KIDS WHICH ME ..THERE IS ONLY 47000 MILES ON THIS WE JUST GOT IT .THIS HAPPENDS WHILE DRIVING .

Engine
Filed Feb 8, 201978,000 milesNY

OIL LEAK FROM CRACKED OIL COOLER. COULD CAUSE FIRE. POOR/DEFECTIVE DESIGN AND BAD LOCATION NEAR HEAT. NEEDED AN EXPENSIVE REPLACEMENT. MANY OTHERS NEEDED REPLACEMENT ALSO. JEEP CUSTOMER CARE WAS NO HELP.

Power Train
Filed Feb 7, 201957,000 milesAZ

TRANSMISSION PROBLEMS AND STALLING AFTER STOP. FIRST INCIDENT 2/4 - GAS FILLED PULLED OUT TO TRAFFIC, WHILE WAITING IN INTERSECTION TO TURN LEFT VEHICLE SHUT DOWN. MULTIPLE TRANSMISSION ISSUES - HARD SHIFT AFTER SERVICE ON 2/2 FROM 1ST TO 2ND AND 2ND TO 3RD. MULTIPLE REPORTS OF ISSUES WITH THIS TRANSMISSION. READING MULTIPLE REPORTS OF ISSUES WITH THIS TRANSMISSION - NO FIX. COMPLETE SAFETY ISSUE IF REPORTS SHOWING SHUT DOWN WHILE DRIVING ON FREEWAY.

Fuel/Propulsion System
Filed Feb 6, 201980,000 milesNY

AFTER FILLING JEEP UP WITH GAS CAR STALLS WHEN DRIVING LOSE OF ALL CONTROL OUT OF KNOW WHERE I SEE MANY FORMS ONLINE ABOUT THE SAME PROBLEM SOMEONE IS GOING TO GET HEART AND NOBODY KNOWS IF IT'S THE GAS TANK OR FUEL PUMP A VERY DANGEROUS SITUATION SPECIALLY IT STOPS DOING IT AFTER GOING FOR A LITTLE IT HAPPENS EVERY TIME. *DT NO VIN AVAILABLE.*JB

Power Train
Filed Feb 5, 2019TX

THE TRANSMISSION GETS KINDA HECKTICK WHEN YOU FIRST TAKE THE CAR OUT OF GEAR. WHEN IN DRIVE AND AT A STOP IT SEEM TO HOP IN TO GEAR AT AN ODD RATE TO WHERE IT MAKES THE CAR JERK. I'VE TAKEN THE CAR TO THE DEALER SEVERAL TIMES AND GET THE SAME RESPONSE FROM THE PERSONNEL 'IT'S JUST LEARNING YOUR DRIVING HABITS' THEY SAY. 'IT WILL GO AWAY IN ITS OWN' THEY ADD. BUT NO ONE SEEMS TO KNOW WHY THE 9SPEED TRANSMISSION IN THIS CAR IS SO CRAZY

Structure › Body
Filed Feb 4, 2019SC

WATER IS FILLING THE INSIDE FLOOR ON VEHICLE ON DRIVERS SIDE. CAUSING MOLD BUILD UP. PROBABLY SAME AS THE R67 RECALL ON SAME YEAR OF JEEP. THEY ARE THIS VIN DOESN'T FALL UNDER SAME RECALL BUT HAVING THE SAME ISSUE. BODY COWL LEAKING INTO CABIN. HAPPENS AT ALL TIMES AS LONG AS THERE IS MOISTURE OUTSIDE.

Fuel/Propulsion System
Filed Feb 2, 2019MD

TRYING TO PUMP GAS AND THE PUMP WON'T LET ME PUMP GAS INTO THE GAS TANK

Power Train
Filed Jan 31, 201999,000 milesNC

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 32 MPH, THE VEHICLE WOULD DOWNSHIFT AND WAS DIFFICULT TO SHIFT BACK INTO GEAR. ALSO, THE RPMS ACCELERATED AND THE FOUR WHEEL DRIVE SERVICE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL CHRYSLER DODGE JEEP RAM OF INDIAN TRAIL (8461, 5501 W HWY 74, MONROE, NC 28110, (704) 220-4370) WHERE THE POWER TRANSFER UNIT WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT WAS NOT ABLE TO ASSIST. THE FAILURE MILEAGE WAS 99,000.

Power Train
Filed Jan 28, 201954,000 milesNJ

WHILE DRIVING A TRANSMISSION ALERT TRIGGERED CAUSING THE CAR TO LOSE POWER, I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. SHUTTING OFF THE CAR AND RESTARTING ALLOWED ME TO REGAIN POWER AND DRIVE HOME. I WILL BE BRINGING IT TO THE DEALER FOR THE 6TH PLUS TIME FOR SIMALAR TRANSMISSIONS ISSUES OVER THE LIFE OF THIS CAR. A PERMENANT FIX HAS NOT BEEN FOUND AT THIS POINT ALL PREVIOUS DEALER INTERACTIONS HAVE BEEN FLASHING THE SOFTWARE. THIS SEEMS TO BE A TEMPORARY FIX AND OBVIOUSLY LOSING POWER WHILE DRIVING IS A SERIOUS DANGER. THIS SEEMS TO BE A WIDE SPREAD ISSUE NOT JUST AFFECTING MY VEHICLE.

Power Train
Filed Jan 26, 201996,994 milesCA

AS I WAS ACCELERATING OUT OF A CORNER, I LOST TOTAL POWER IN THE DRIVE TRAIN. I WAS NOT ABLE TO ACCELERATE AT ALL, ITS AS IF THE NEUTRAL WAS SWITCHED ON BY ITSELF. ALL MY LIGHTS ON THE GEAR SHIFTER LIT UP. MY DASH DISPLAYED A MESSAGE SOMETHING ALONG THE LINES OF THAT I HAVE TO PUT THE CAR IN NEUTRAL OR PARK, PRESS THE BRAKE AND CHANGE THE GEAR BACK TO DRIVE. AS THIS HAPPENED, I WAS ALMOST HIT FROM BEHIND BY THE DRIVER DRIVING BEHIND ME. I PULLED OVER TO THE SHOULDER AND PUT THE CAR IN NEUTRAL, PRESSED THE BRAKE, AND PUT THE CAR BACK IN DRIVE AND NOTHING HAPPENED. I TRIED IT AGAIN BUT THIS TIME I PUT IT IN PARK AND STILL NOTHING. SO I PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. I WAITING ABOUT 10 SECONDS AND TRIED STARTING MY CAR WHICH IT WOULD NOT START AFTER MY SECOND TRY IT TURN ON PUT MY GEAR AND IT SEEMED THE TRANSMISSION WAS BEEN RIPPED OFF THE FRAME. THIS IS THE SECOND TIME IN LESS THAN A MONTH AND BOTH TIMES MY KIDS WERE IN THE VIECHLE!

Electrical System
Filed Jan 25, 201999,000 milesMA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 70 MPH, THE GEAR SHIFTER FAILED TO MOVE INTO NEUTRAL AND THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THEN VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE; HOWEVER, THE FAILURE RECURRED FIVE MILES DOWN THE ROAD. THE CONTACT STATED THAT THE COOLANT INCREASED TO 200 DEGREES. THE VEHICLE WAS TAKEN TO CHRYSLER JEEP DODGE RAM 24 (1020 BELMONT ST, BROCKTON, MA 02301, (781) 961-1550) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION, FOUR SPARK PLUGS, ONE COIL PACK, AN AUTO GRILL SHOTTER, AND JUMPER HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

Visibility/Wiper
Filed Jan 25, 201947,000 milesAL

2014 JEEP CHEROKEE TRAILHAWK 4X4 JAN. 25 2019 7:00 A.M. REMOTE STARTED THE VEHICLE BECAUSE IT WAS 56 DEGREES OUTSIDE. DROVE THE VEHICLE 10 MINUTES TO PLACE OF EMPLOYMENT. MADE IT TO PLACE OF EMPLOYMENT PARKED THE VEHICLE. 45 MINUTES PASS, A CUSTOMER ENTERS PLACE OF MY EMPLOYMENT, AS THE CUSTOMER ENTERS THEY INFORM ME THAT MY REAR WINDOW IS SHATTERED. THERE WAS NO EVIDENCE OF VANDALISM, CRIMINAL ACTIVITY OR NATURAL DISASTER. ONLY VISIBLE EVIDENCE, THE WINDOW BLEW OUT WHERE THE DEFROSTER PLUGS ATTACH TO THE WINDOW ON BOTH SIDES.

Service BrakesCrash
Filed Jan 25, 20192 milesOH

THE TRANSMISSION SLIPS AND WHEN YOUR OIL IS LOW THE CAR DIES ON YOU THE CAR HAS DIED ON ME AND ON HIGHWAYS BACK ROADS PULLING OUT OF MY DRIVEWAY TRANSMISSION IS SLIPPING ALL THE TIME

Power Train
Filed Jan 25, 201995,400 milesTX

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE TRANSMISSION SLIPPED OUT OF GEAR. THE CONTACT TURNED OFF THE ENGINE AND WAITED A FEW MINUTES. WHEN THE VEHICLE WAS RESTARTED AND SHIFTED INTO DRIVE, THE VEHICLE JERKED VIOLENTLY AND ACCELERATED. AFTERWARDS, THE TRANSMISSION FAILED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CONTACT'S PERSONAL MECHANIC CAME TO THE CONTACT'S HOME AND DIAGNOSED THAT TRANSMISSION FLUID LEAKED OUT AND THE VEHICLE HAD A HARD SHIFT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,400.

Fuel/Propulsion System
Filed Jan 21, 201963,000 milesNM

REFUELING SYSTEM - DURING REFUELING, SOMETHING IN THAT PROCESS CONTINUES TO CUT OFF, ACTING AS THOUGH THE TANK IS FULL. WE KNOW THIS IS NOT THE CASE AS WE DRIVE 200 MILES PER WEEK ROUND TRIP TO WORK. THIS HAPPENS NO MATTER WHICH GAS STATION WE FILL UP AT. THIS HAS ALSO HAPPENED TO OUR BROTHER-IN-LAWS VEHICLE. STILL PENDING TO BE FIXED AS HOPEFULLY, IT IS UNDER OUR WARRANTY.

Unknown or Other
Filed Jan 16, 201947,000 milesNY

CAR WAS BUCKING, JERKING, STALLING WHILE DRIVING IN TRAFFIC. WARNING LIGHT SAID SERVICE TRANSMISSION. HOWEVER, SERVICE SAID CODE SAID EMISSIONS ISSUE AND NO OPEN RECALL.

Power TrainCrash
Filed Jan 9, 201945,000 milesNM

EXTREMELY HARD AND RUFF SHIFTING FROM 1ST TO 2ND AND 2ND TO 3RD. IT DOESN'T MATTER IF ITS A HARD ACCELERATION OR A SOFT ACCELERATION, IN A TURN OR STRAIGHT LINE. TOOK IT INTO JEEP DEALER AND THEY TOLD US IT WAS JUST A LEAK AND THAT THE TRANSMISSION NEEDED TO BE RE CALIBRATED. IT IMMEDIATELY GOT WORSE. IT FEELS LIKE THE TRANSMISSION/ENGINE IS GOING TO RIP ITSELF OUT OF THE CAR. WE CALLED THEM MULTIPLE TIMES TO REPORT THE ISSUE WAS WORSE THAN BEFORE AND WE WERE TOLD IT NEEDS TO "LEAN THE WAY WE DRIVE" AND "ADAPT". WE KNEW THIS WAS A HALF TRUTH AND TOOK IT BACK. APPARENTLY THE PROBLEM IS SO BAD THE TRANSMISSION MOUNTS ARE ABOUT TO BREAK. THE PROBLEM IS AS BAD AS EVER, THE DEALER REFUSES TO ACKNOWLEDGE THE ISSUE. PLEASE CREATE A NEW RECALL AS THIS ISSUE IS CAUSING ACCIDENTS. I WAS ACCELERATING FROM A STOP AND THE CAR JERKED SO HARD WHEN SHIFTING GEARS I LITERALLY HIT THE MEDIAN TRYING TO AVOID THE CAR IN FRONT OF ME.

Fuel/Propulsion System
Filed Dec 26, 2018110,000 milesNY

WHILE DRIVING VEHICLE ON RURAL 2 LANE ROAD AT 40-60 MPH SEEMS TO SHIFT INTO NEUTRAL, AND TRACTION CONTROL LIGHT COMES ON. AFTER LETTING OFF THROTTLE AND RPM'S COME DOWN IT GOES BACK IN TO GEAR AND CAN THEN DRIVE ON. IT SOMETIMES HAPPENS SEVERAL TIMES WITHIN A COUPLE MINUTES THEN SEEMS FINE.

Electrical System
Filed Dec 26, 201840,000 milesDE

I WAS DRIVING ON THE HIGHWAY AND MY CHECK ENGINE, TRANSMISSION AND PARK LIGHTS STARTED FLASHING. MY CAR WOULDN'T ACCELERATE AND MY COMPUTER SAID 'SERVICE TRANSMISSION'. NOW MY CAR WON'T SHIFT GEARS OR ACCELERATE. IT HAS 40K MILES ON IT.

Fuel/Propulsion System
Filed Dec 22, 201873,500 milesFL

AFTER FILLING THE GAS TANK, ALLOWING NOZZLE TO CLICK OFF ONLY ONCE, THE CAR RUNS FOR A MINUTE OR SO THEN STALLS, MISS FIRES, AND IS HARD TO RESTART. IT HAS DIED ON THE INTERSTATE ON A FEW OCCASIONS, MAKING IT VERY UNSAFE . THIS ALSO HAPPENS ON CITY STREETS, STALLING IN TRAFFIC. THIS HAS OCCURRED AT LEAST 12-15 TIMES IN THE LAST 3 YEARS.

Power Train
Filed Dec 19, 2018182,000 milesPA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE'S GEAR SHIFTED INTO PARK WITHOUT WARNING. THE CONTACT ATTEMPTED TO SHIFT THE GEAR FROM PARK, BUT THE VEHICLE DID NOT MOVE. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 182,000.

Engine
Filed Dec 18, 2018NY

MULTIPLE TIMES AFTER FUELING UP MY VEHICLE MY CAR WILL START TO SHAKE AND SPUTTER AND JUST STALL. HAS HAPPENED WHILE ON THE HIGHWAY WITH MY FAMILY AND ALMOST CAUSED A BAD WRECK. MOST RECENTLY IT HAPPENED AGAIN ON LOCAL STREETS. DEALER KEEPS SAYING THEY CAN'T FIGURE IT OUT BUT I VIDEOTAPED THE ISSUE. ALSO WHEN FUELING UP THE VEHICLE IT GIVES A PROBLEM AND TAKES FOREVER TO FUEL UP AND SPITS GAS OUT AND BACK ON TO ME . I DON'T FEEL SAFE DRIVING THIS CAR ANYMORE WITH MY FAMILY AND FCA DOESN'T WANT TO ACKNOWLEDGE THERE IS AN ISSUE AND SAYS JUST FILL THE TANK UP ONLY 3/4 .. SOMETHING NEEDS TO BE DONE !!

Fuel/Propulsion System
Filed Dec 18, 201873,500 milesNC

WHILE DRIVING ON THE HIGHWAY AT 60 MPH OUR 2014 JEEP UNEXPECTEDLY SHIFTED INTO NEUTRAL AND LOST POWER. THE DASH INDICATED THE LOSS OF POWER BY STATING RPM'S ARE FALLING AND THE LIGHTS ON THE DASH FLASHED ON / OFF. FORTUNATELY OUR DAUGHTER WAS ABLE TO MAKE IT TO AN EXIT RAMP AND PULL OFF SAFELY. I UNDERSTAND THERE IS A RECALL IN PLACE FOR THIS PROBLEM.

Power Train
Filed Dec 17, 2018500 milesNJ

SINCE PURCHASING THIS VEHICLE NEW IN DECEMBER 2014 IT HAS BEEN BACK TO THE DEALER FOR SERVICE FIRST TIME FOR A TRANSMISSION CONTROL MODULE AND POWER TRAIN CONTROL MODULE SOFTWARE UPDATE TO CORRECT HARD SHIFTS IN 9 SPEED TRANSMISSION SINCE THAT INITIAL RECALL THIS VEHICLE HAS BEEN BACK TO THE DEALER 4 ADDITIONAL TIMES TO CORRECT THE SAME ISSUE. AT TIMES THE SHIFT IS SO HARD IT FEELS AS IF IS HAVE BEEN REAR ENDED. AS OF TODAY THE ISSUE STILL EXISTS, MOST RECENT DEALER VISIT WAS 12/11/18. HARD SHIFT OCCURS WHILE IN MOTION ON BOTH CITY STREETS AND HIGHWAY DRIVING DEALER REPAIR INVOICES ARE AVAILABLE IF NEEDED. INCIDENTS HAVE OCCURRED OVER THE PAST 4 YEARS. 12/14'12/18

Fuel/Propulsion System
Filed Dec 15, 2018IL

I AM EXPERIENCING A PROGRESSIVE MILD JERK WHEN ACCELERATING. I FEELS LIKE SOMETHING IS SKIPPING AND OR MISSING...... TIMING IS OFF... I WILL TAKE MY CAR FOR A SERVICE NEXT WEEK.

Service Brakes
Filed Dec 15, 2018156,000 milesNY

WHILE DRIVING ON A 4 LANE HIGHWAY AT 65 MPH THE VEHICLE PARTIALLY LOST POWER AND WOULD NOT ACCELERATE, UP SHIFT, OR OWNSHIFT, THE BRAKE LIGHTS STARTED FLASHING, ALONG WITH MANY OTHER LIGHTS ON THE DASH INCLUDING CHECK ENGINE. I PULLED OVER TO THE SIDE OF THE HIGHWAY AND SHUT OFF THE JEEP. I WAITED A MINUTE THEN STARTED IT BACK UP. THE SERVICE PARKING BRAKE MESSAGE WAS ON THE MESSAGE CENTER, THE ODOMETER IS BLINKING, AND 4WD IS TEMPORARILY UNAVAILABLE. I HAD IT LOOKED AT BY A MECHANIC AND THEY SHOWED ME THE PARK BRAKE MODULE HAD WATER INTRUSION AND WAS VERY MUCH CORRODED.

Unknown or Other
Filed Dec 13, 2018NC

REPLACE THE FRONT WHEEL BEARINGS IN THE JEEP IN APRIL OF THIS YEAR. IN LATE OCTOBER TOOK THE JEEP BACK IN FOR REGULAR MAINTENANCE AND IT TURNS OUT THAT THE FRONT RIGHT BEARING WAS ALREADY BAD, THE MECHANIC COULD MOVE THE WHEEL AROUND WITH HIS HANDS. LESS THAN A FEW THOUSAND MILES WERE PUT ON IT.

Engine
Filed Dec 12, 201869,000 milesFL

WHILE DRIVING MY VEHICLE WILL SAY SERVICE TRANSMISSION AND GET STUCK IN FIRST GEAR WITHOUT LETTING ME GO ANY FASTER THAN WHAT I WAS GOING. IN ORDER FOR IT TO WORK NORMALLY AGAIN, I WOULD NEED TO PULL OVER AND RESTART MY CAR. THIS USUALLY HAPPENS WHILE ON THE HIGHWAY WHICH IS HIGHLY DANGEROUS.

Power Train
Filed Dec 9, 201875,000 milesPA

THE TRANSMISSION EXHIBITS DELAYED, ROUGH, AND SUDDEN SHIFTING. JEEP HAS CHANGED PARTS AND SOFTWARE CHARGING ME FOR SOME OF THE CHANGES. THE PROBLEM CONTINUES.

Fuel/Propulsion System
Filed Dec 8, 2018106,370 milesGA

WHILE DRIVING 45 MPH ON A MAIN ROAD, MY VEHICLE ENGINE LOST POWER IN THE MIDDLE ON AN INTERSECTION AND I WAS ALMOST T BONED, 6 DAYS AFTER I FINANCED IT. MY VECHILE SHIFTS REALLY HARD AND I DO NOT FEEL SAFE WHEN DRIVING IT. I HAVE READ THAT THIS HAS TO DO WITH THE 9 SPEED TRANSMISSION AND I AM AFRAID THE TRANSMISSION WILL COMPLETELY GO OUT IF I CONTINUE TO DRIVE IT LIKE DESCRIBED. I ALSO JUST HAD TO REPLACE THE FUEL PUMP AND EVAP SYSTEM WHICH CAUSED THE VECHILES ENGINE TO SHUT OFF AND LOSE POWER STEERING AND LOCKED THE BRAKES. IT WOULD BE VERY HELPFUL IF THIS ISSUE GOT FIXED. I DON'T EVEN WANT TO DRIVE THIS VECHILE ANYMORE, IT'S UNSAFE FOR ME, FOR CHILDREN, AND FOR OTHER DRIVERS ON THE ROAD AROUND ME.

Power Train
Filed Dec 3, 201825,585 milesLA

2 ND. TIME IN LESS THAN 3 MONTHS. PULLING OUT ONTO MAJOR HIGHWAY WHEN IT STALLS. FLASH ING SERVICE TRANSMISSION, PLACE IN PARK AND RESTART. WILL NOT RESTART . CALLED FOR TOW TRUCK LIKE FCA TOLD ME TO DO AFTER THE 1 ST. TIME.. VEHICLE HAS 27, 585 MILES. JEEP IS AT THE DEALERSHIP AND DID NOT HEAR FROM THEM TODAY AND IT HAS BEEN THERE FOR 3 DAYS INCLUDING THE WEEKEND. NO OFFER OF A LOANER, FCA CUSTOMER SERVICE DID ASK IF I WAS OFFERED ONE, BUT AS USUAL I HAVE NOT HEARD BACK

Unknown or Other
Filed Dec 1, 2018109,000 milesCA

CONSISTENTLY SINCE THE VEHICLE WAS PURCHASED, IT WILL, WITHOUT WARNING, STOP WHILE DRIVING AND REMAIN INCAPACITATED. WILL NOT TURN ON. DEALER KEEPS SAYING IT'S LOW ON OIL EVEN THOUGH WHEN THIS HAPPENS I AM USUALLY SEVERAL THOUSAND MILES AWAY FROM NEXT SCHEDULE OIL CHANGE. GET OIL CHECKED AND TOPPED OFF FREQUENTLY. THEY STILL SAY IT'S LOW ON OIL NOT LEAKING. SHOWS MESSAGE SHIFT TO PARK THEN DESIRED GEAR. AFTER FLASHING MESSAGE CAR IS INCAPACITATED. SAFETY HAZARD. FREQUENTLY KNOWN AND REPORTED FROM 2014 JEEP CHEROKEE SPORT OWNERS. STALLS WHILE DRIVING. WILL THIS BE IGNORED UNTIL SOMEONE DIES?

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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