Page 16 of 53 · complaints 751–800 of 2,650

2014 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Power Train
Filed Sep 22, 202048,000 milesIL

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN SHE ATTEMPTED TO CHANGE GEAR, THE SERVICE GEAR SHIFTER LIGHT ILLUMINATED. THE FAILURE RECURRED WHILE DRIVING AT AN UNKNOWN SPEED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO NHTSA. THE CONTACT INQUIRED ABOUT AN EXTENDED WARRANTY AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

Electronic Stability Control (esc)
Filed Sep 22, 202097,000 milesNJ

I WAS DRIVING AND WAS TRYING TO ACCELERATE WAS GOING ABOUT 42 AND MY CAR DROPPED THE GEAR AND MY CAR IMMEDIATELY SLOWED DOWN TO ABOUT 38MPH AND THE CAR BEHIND ME ALMOST SLAMMED INTO THE REAR OF THE CAR. THIS HAS HAPPENED ON MULTIPLE OCCASIONS. I HAVE CONTACTED MY DEALERSHIP ON MANY OCCASIONS AND THEY TELL ME NOTHING IS WRONG AND I BRING IT TO OTHER MECHANICS AND THEY TELL ME THEY HAVE ISSUES ALL THE TIME WITH THIS MAKE AND MODEL OF THIS VEHICLE. I DRIVE WITH A SMALL CHILD IN THE CAR AND I FEEL COMPLETELY UNSAFE. I AM SO FURIOUS WITH MY JEEP DEALERSHIP LOCATED ON ROUTE 88 IN BRICK NEW JERSEY. NO ONE WANTS TO TAKE ACCOUNTABILITY. MY SECOND ISSUE IS WITH THE LUG SCREWS IN THE TIRES THEY KEEP BECOMING 'SWOLLEN' AFTER REPLACING THEM CONSTANTLY I WAS TOLD YET AGAIN THEY NEED TO BE REPLACED AND THEY ARE NOT CHEAP TO KEEP REPLACING. AND LAST MY AIR BAGS CENSOR HAS BEEN REPLACED AT LEAST TWICE THE DRIVER AIRBAG CENSOR KEEPS POPPING UP ON MY DASHBOARD.

Fuel/Propulsion System
Filed Sep 21, 202057,000 milesMD

CAR BUCKS AND STALLS AFTER FILLING UP WITH GAS. FOUR TIMES TO THE DEALER AND THEY CANNOT FIGURE OUT WHAT IS WRONG WITH IT. FINALLY, DRIVING CAR STALLED IN TRAFFIC. MADE IT TO THE DEALER. THEY WERE ABLE TO FINALLY SEE THE PROBLEM AS NO CODES WERE GOING OFF BEFORE. CAR WAS IN MOTION AND STALLED. RESTARTED,THEN STALLED AT THE RED LIGHT. SO IT STALLED WHILE MOVING AND STATIONARY.

Engine
Filed Sep 20, 202060,000 milesNC

MY 2014 JEEP CHEROKEE WILL STALL UNEXPECTEDLY. THIS HAS HAPPENED WHILE ACCELERATING AND/OR TURNING AT A STOP SIGN OR RED LIGHT. I TOOK IT TO THE DEALERSHIP AND THEY DESCRIBED IT AS FOLLOWS "THE STALLING IS A SAFETY FEATURE WHEN THE OIL GETS LOW". THE DEALERSHIP CHECKED THE OIL AND IT WAS VERY LOW. THIS IS A REPEATED PROBLEM AND HAPPENS BEFORE THE RECOMMENDED 5000 MILES OIL CHANGE FREQUENCY. THE LAST TIME IT HAPPENED, THE "OIL LIFE" SCREEN SAID I HAD 28% OIL LIFE LEFT ( I HAD BEEN FOLLOWING IT TO AVOID STALLING OUT UNEXPECTEDLY.... WHICH DIDN'T HELP AND I ONCE AGAIN STALLED AT A RED LIGHT IN TRAFFIC). MY MAIN SAFETY CONCERN IS THE FACT THAT THERE IS NO INDICATOR LIGHT FOR LOW OIL, AND THE FIRST INDICATION IS MY CAR STALLING OUT IN TRAFFIC WHICH COULD CAUSE A WRECK. THIS CAN'T BE SAFE NOR MEET SAFETY GUIDELINES/REQUIREMENTS. MY SECOND CONCERN IS THE FACT THAT MY ENGINE IS BURNING OFF THAT MUCH OIL SO QUICKLY (VERIFIED TO HAVE NO LEAKS IN THE SYSTEM). WHEN SEARCHING THE INTERNET, I HAVE FOUND THIS TO BE A COMMON PROBLEM WITH PEOPLE STATING THEY ALSO HAD NO INDICATION EXCEPT FOR THE SUDDEN STALLING OUT. I FEEL THIS IS SOMETHING THAT SHOULD BE FULLY INVESTIGATED AS A SAFETY CONCERN. IT SEEMS TO HAVE AT LEAST ENOUGH OF A CASE TO BE A LAWSUIT IN TWO STATES (CALIFORNIA AND MICHIGAN) AT THE TIME OF ME WRITING THIS- SEP2020.

Power Train
Filed Sep 18, 2020117,000 milesFL

WHILE TRAVELING AT SPEEDS OF 45MPH IN THE CITY THE GEAR SHIFTED INTO NEUTRAL AND THE VEHICLE SHUT OFF AND INFORMED ME TO PUT THE CAR INTO "P" AFTER DOING SO I TRIED TO START THE VEHICLE BUT IT WAS INOPERABLE AND THE MESSAGE "SERVICE THE SHIFTER" APPEARED ON THE DASH WITH ALL LIGHTS ON THE SHIFTER ILLUMINATED

Electronic Stability Control (esc)
Filed Sep 13, 202043,296 milesNY

WHILE DRIVING MY 2014 JEEP CHEROKEE A WARNING SHOWED UP WHERE THE MILES WOULD BE SAYING SERVICE SHIFTER. THEN ALL THE LIGHTS CAME ON ON THE GEAR SHIFT THE P N R AND D LIGHT WERE ALL ON I HAD TO PULL OVER PARK CUT THE CAR OFF AND THEN ONCE I TURNED IT BACK ON IT WENT BACK TO NORMAL

Power Train
Filed Sep 11, 202085,700 milesPA

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE SERVICE TRANSMISSION AND SERVICE PARKING BRAKE MESSAGES DISPLAYED ON THE INSTRUMENT PANEL. THE TRANSMISSION SHIFTER LIGHTS REMAINED ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,700.

Parking Brake › Electrical › Switch
Filed Sep 10, 202070,000 milesMD

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE PARKING BRAKE AUTOMATIC SYSTEM ILLUMINATED AND LOCKED UP THE FRONT WHEELS AND THROW HER INTO THE STEERING WHEEL. THE CONTACT MENTIONED THAT THE SAME FAILURE OCCURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO LEN STOLER CHRYSLER DODGE JEEP (1001 BALTIMORE BLVD, WESTMINSTER, MD 21157, WHERE THE AUTOMATIC PARKING BRAKE SWITCH WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER CHRYSLER DEALER JONES JUNCTION (1508 BELAIR RD #2000, BEL AIR, MD 21014), AND WAS DIAGNOSED WITH THE SAME FAILURE AS THE FIRST DEALER. THE AUTOMATIC PARKING BRAKE SWITCH WAS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT ADVISED THE MECHANIC TO DISCONNECT THE PARKING BRAKE SWITCH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.*DT*DT*JB*DT*DT*DT*JB*JB

Electrical System
Filed Sep 10, 2020780,000 milesTN

WHILE DRIVING ON A HIGHWAY, SERVICE SHIFTER WARNING DISPLAYED AND ALL INDICATOR LIGHTS WERE LIT (PARK, NEUTRAL, REVERSE, DRIVE). THIS CAUSED PANIC AND THE DRIVER PULLED OVER TO TURN OFF THE ENGINE. A DEALERSHIP DIAGNOSIS IS SHORT IN WIRING. THIS MANUFACTURER DEFECT HAS CAUSED WRECKS AND NEEDS TO BE RECALLED BY JEEP.

Unknown or Other
Filed Sep 10, 202078,635 milesMI

ALL THE LIGHTS ON MY SHIFTER LIT UP, AND ON MY DASH "SERVICE SHIFTER" APPEARED. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED, AND I HAVE PAID TO HAVE IT SERVICED ONCE. IT IS STILL HAPPENING. THIS DOES NOT HAPPEN AT A SPECIFIC TIME, BUT HAPPENS WHEN THE VEHICLE IS IN MOTION.

Power Train
Filed Sep 9, 202083,350 milesVA

WE BOUGHT THE CAR USED ABOUT 3 YEARS AGO. PERIODICALLY IT STALLS AND WILL NOT GO FORWARD. IT HAS HAPPENED IN THE MIDDLE OF INTERSECTIONS. I HAVE TAKEN IT TO THE LOCAL DEALER AND THEY DON'T SHOW ANYTHING WRONG WITH IT. IT HAPPENS RANDOMLY SO YOU CAN REALLY SHOW THE TECHNICIAN WHAT IT IS DOING BUT NOTHING SHOWS UP WHEN THEY RUN THE DIAGNOSTICS. THIS IS A KNOWN PROBLEM FOR THE 2014 JEEP CHEROKEE. I HAVE SEEN COMPLAINTS FROM 2015 FORWARD. WHEN IT STOPS IN THE MIDDLE OF THE ROAD WE HAVE TO FIND A PLACE TO STOP AND TURN IT OFF. USUALLY IT WILL CORRECT ITSELF WHEN IT IS RESTARTED. CLEARLY THIS IS VERY DANGEROUS. I DON'T KNOW IF JEEP CAN'T FIX THE PROBLEM OR WON'T FIX THE PROBLEM. THIS HAS HAPPENED ABOUT 10 TIMES IN THE LAST 3 YEARS.

Engine
Filed Sep 9, 202097,700 milesTX

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STALLED WITH THE INSTRUMENT PANEL INDICATING SHIFT TO PARK AND SHIFT TO DESIRE GEARS. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT ALSO STATED THAT WHILE ENTERING A DRIVEWAY OR WHILE IN REVERSE AND ALSO WHILE DRIVING THE VEHICLE WOULD START TO SHAKE AND JERK VIOLENTLY. THE CONTACT ALSO MENTIONED THAT THE STEERING WHEEL LOCKED UP AND PULLED TO THE LEFT WHILE HER DAUGHTER WAS DRIVING. THE INSTRUMENT PANEL INDICATED SHIFT TO PARK AND SHIFT TO DESIRE GEARS AND ALSO INDICATED SERVICE TRANSMISSION AND ALSO SERVICE BRAKES. THE CONTACT POWERED OFF THE VEHICLE AND RESTARTED THE VEHICLE, SHIFTED OUT OF NEUTRAL THEN INTO PARK BEFORE SELECTING DRIVE. THE VEHICLE DROVE NORMAL TO HALF A BLOCK BEFORE THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO SPIRIT AUTOMOTIVE CHRYSLER DODGE JEEP RAM (4611 AVENUE Q, LUBBOCK, TX 79412), BUT WAS NOT DIAGNOSED. THE MECHANIC UPDATED THE TRANSMISSION CONTROL SOFTWARE UNDER NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN). AFTER LEAVING THE DEALER, THE VEHICLE STARTED TO SHAKE AND BEFORE REACHING HER RESIDENCE THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED, COASTED INTO HER DRIVEWAY AND STALLED. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS ADVISED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR THEM TO UPDATE THE SOFTWARE AGAIN. THE V

Electronic Stability Control (esc)
Filed Sep 8, 202030,835 milesGA

I AM GETTING RANDOM SOFTWARE TRANSMISSION ISSUES. SOMETIMES THE CAR POWER FADES WHEN DRIVING ON MAJOR ROADS TO A STOP SO I HAVE TO RESTART THE CAR. I NOW AVOID DRIVING ON FREEWAYS BECAUSE OF THIS. SOMETIMES WHEN DRIVING ON MAIN ROADS I GET A MESSAGE TO SAY THAT I HAVE TO PUT THE CAR IN "PARK" TO CHANGE GEAR WHEN I WAS JUST DRIVING IN D AND DID NOT WANT TO CHANGE ANYWAY AS IT WAS IN AUTOMATIC NOT MANUAL. WHICH I DO NOT USE. AFTER THE MESSAGE THE CAR LOSES POWER AND I HAVE TO STOP TO PUT THE CAR IN "PARK" TO RESTART THE CAR TO CONTINUE ON MY JOURNEY, SOMETIMES I HAVE NO ISSUES. I HAVE REPORTED ISSUES PREVIOUSLY ABOUT THE CAR LOSING POWER WHICH WERE CLAIMED TO HAVE BEEN FIXED AFTER A RECALL FOR SOFTWARE UPDATES. THIS CAR IS CURRENTLY UNSTABLE, UNPREDICTABLE, UNRELIABLE AND DANGEROUS. I AM VERY CONCERNED ABOUT MY SAFETY AND RELUCTANT TO DRIVE THE CAR ANYWHERE. I FEEL UNEASY AS I DO NOT KNOW WHAT IS GOING TO HAPPEN NEXT. I HAVE NOTIFIED THE DEALER PREVIOUSLY AND TODAY BUT I NEED THIS ISSUE ESCALATED. I HAVE AN ALTERNATIVE USE OF A CAR (MY WIFE'S) WHICH I DRIVE TO AVOID THE ABOVE SAFETY CONCERNS AND PROBLEMS.

Power Train
Filed Sep 8, 202097,000 milesMD

ENGINE DISENGAGES WHEN RPN INCREASES AND STRESS INCREASE, AS DRIVING UP A HILL OR INCREASING SPEED.

Power Train
Filed Sep 7, 202064,791 milesMO

MY 2014 2.4L JEEP CHEROKEE IS SHIFTING OUT OF GEAR WHEN MAKING A TURN AND LOOSES POWER. WHEN IT SHIFTS OUT OF GEAR (OR INTO NEUTRAL) THE GEAR SHIFT LIGHT WILL COME ON. THE GEAR SHIFTIER WILL NOT HAVE MOVED AND STILL BE IN DRIVE! ENGINE HAS TO BE SHUT OFF AND THEN I HAVE TO TRY ABOUT THREE TIME TO GET IT TO START AGAIN, AND IT WILL NOT START UP LIKE NORMAL. IT STARTS UP LIKE IT IS TRYING TO GET THE ENGINE MOTIVATED INTO MOVEMENT. WHEN I AM ABLE TO RESTART THE JEEP THE GEAR SHIFT LIGHT WILL NO LONGER BE ON. IT IS THE SECOND TIME TO HAPPEN IN A WEEK.

Service Brakes
Filed Sep 7, 2020TX

I WAS DRIVING IN THE HIGHWAY AND THE JEEP STOP COMPLETELY WITH THE PARKING AUTOMATICALLY AND IN THE BOARD WAS BLINKING TRANSMISSION SERVICE, LITERALLY THE TRUCK WENT CRAZY I COULDN'T MOVE THE TRUCK IN THE HIGHWAYS THANKS GOD THEIR WERE NOT TO MUCH PEOPLE IN THE ROAD. I GOT TO DO A RESEARCH AND MANY PEOPLE HAVE THE SAME COMPLAIN AND THE SAME PROBLEM ON THEIR JEEP CHEROKEE.

Power Train
Filed Sep 6, 202055,700 milesIL

THE CAR BEGAN LOSING POWER WITHOUT WARNING. THE TRANSMISSION WOULD SHIFT INTO NEUTRAL WITHOUT WARNING, WITH THE RESULTING LOSS OF POWER CAUSING A DANGEROUS SITUATION. THE ISSUE WAS INTERMITTENT, OCCURRING WHILE TURNING, WHILE APPROACHING A STOP, AND WHEN TRYING TO ACCELERATE. THE TRANSMISSION REQUIRED REPLACEMENT AT MY OWN EXPENSE.

Unknown or Other
Filed Sep 2, 2020167,000 milesPA

THE SUV WOULD NOT START FIRST THING IN THE MORNING AS I WAS HEADING TO WORK. JUMP STARTED IN THE AFTERNOON AND THE CAR WOULD NOT SHUT OFF, GEARS WOULD NOT HOLD AND COULD NOT GO INTO PARK OR NEUTRAL. I WAS TRYING TO MAKE IT TO THE BATTERY REPLACEMENT CENTER AND GET A NEW BATTERY INSTALLED RIGHT AWAY. INSTEAD I HAD TO PUT THE HAND BRAKE ON AS THE CAR WOULD NOT STOP AND GOT IT TOWED TO DEALERSHIP FOR NEW BATTERY INSTALL. I WAS ENDANGERING MYSELF AND OTHERS IN THIS SITUATION. THERE WAS NO INDICATION ABOUT I NEEDING A NEW BATTERY PRIOR TO THIS INCIDENT.

Power Train
Filed Sep 1, 2020107,000 milesTX

I HAVEN'T GET MY RECALL PAPERWORK TO TAKE MY SUV TO THE DEALER TO REPAIR THE TRANSMISSION SOFTWARE . NHTSA CAMPAIGN NUMBER: 19V447. I KNOW MY CHEROKEE IS A JEEP CHEROKEE 4 CYLINDER 4X4 BUT IS HAPPENING TO ME AS WELL AND I HAVE 2 KIDS . IS SCARY WHEN UNEXPECTEDLY SHIFT INTO NEUTRAL, RESULTING IN A LOSS OF POWER AND RAISING THE RISK OF AN ACCIDENT. ALSO THE ENGINE WILL SHUT OFF IN THE MIDDLE OF THE HIGHWAY. PLEASE HELP ME TO GET MY SUV FIXED . THIS SITUATION IS VERY FRUSTRATING SINCE I TOOK IT TO HOLT CHRYSLER DEALER AT ARLINGTON TEXAS WHEN THAT SITUATION WITH THE TRANSMISSION HAPPENED THE FIRST TIME AND THEY SAID THAT MY SUV WAS NOT ON THE RECALL . NOW THE DEALER DOES NOT EXIST ANYMORE NOW IS CLASSIC DEALER . SO AT THIS POINT I JUST NEED THE PAPERWORK IN ORDER TO GET MY SUV TRANSMISSION FIXED WITH THE NEW SOFTWARE . THANKS FOR EVERYTHING. BEST REGARDS , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Service Brakes
Filed Sep 1, 202099,950 milesTX

AGAIN THE CHECK ENGINE LIGHT CAME ON. THIS IS OUR 2ND ENGINE AND THE DEALER SAYS IT IS THIS NEW ENGINE THAT NEEDS TO BE REPLACED. THE JEEP WILL IDLE ROUGH, SHIFT ON IT'S OWN, ALL THE SAME TRANSMISSION ISSUES. AND NOW THE PARKING BRAKE LOCKED UP AND I HAD TO HAVE IT TOWED HOME. I ASSUME IT IS THE TRANSIMISSION BECAUSE IT STILL WILL THROW IT IN NEUTRAL WHILE DRIVING.

Power Train
Filed Aug 28, 202072,000 milesPA

WHILE I WAS DRIVING DOWN A HILL THE CAR DINGED AND IT SAID SERVICE TRANSMISSION, WHEN I WAS ON FLAT ROAD AFTER THE HILL THE CAR WAS NOT SHIFTING GEARS ITS LIKE IT WAS STUCK IN A HIGHER GEAR, IF I SLOWED DOWN IT ALL IT WOULD JERK AND SPUTTER TILL I GOT IT GOING A LIL FASTER, BUT IT WOULD STILL NOT CHANGE GEARS

Engine
Filed Aug 27, 2020MA

I NEED TO PUT OIL IN MY CAR AT LEAST TWO TIMES IN BETWEEN OIL CHANGES. MY CAR HAS STOPPED MULTIPLE TIMES WHEN I TURN BECAUSE IT RAN OUT OF OIL. THE ENGINE BURNS OIL SO FAST. I DON'T DRIVE THAT MUCH. THIS IS EXPENSIVE AND VERY VERY DANGEROUS. THIS CAR NEEDS TO BE RECALLED.

Engine
Filed Aug 26, 202091,000 milesMD

THE OIL FILTER HOUSING CRACKED. WHEN THE CAR WAS STATIONARY IT WOULD DRIP OIL. WHEN THE CAR WAS MOVING IT WOULD SPRAY OIL ON THE UNDERSIDE OF THE CAR AND ENGINE COMPARTMENT.

Engine
Filed Aug 26, 202086,000 milesMD

THE CAR STARTED LEAKING COOLANT. THE RADIATOR HOSE AND SEAMS ON THE RADIATOR WERE LEAKING WHICH CAUSED THE CAR TO OVERHEAT.

Power Train
Filed Aug 26, 202098,000 milesMD

STARTED CAR AND ENGINE LIGHT, TRANSMISSION LIGHT AND ECS LIGHT CAME ON. IT WAS DIFFICULT TO PUT CAR IN REVERSE AND DRIVE. CAR WAS SLUGGISH AND WOULD NOT AUTO SHIFT INTO HIGHER GEAR.

Unknown or Other
Filed Aug 20, 202049,000 milesOH

WAS DRIVING MY 2014 JEEP CHEROKEE DOWN THE ROAD. IT SHUTTERED AND STOPPED SUDDENLY. WE BARELY COASTED TO SIDE OF ROAD. WE FOUND OUT WE WAS OUT OF GAS. THE FUEL GAUGE QUIT WORKING. WE WAS ALMOST REAR ENDED. WE HAD LESS THAN 50,000 MILES ON MY JEEP. IT WAS SCARY AND JEEP WOULD DO NOTHING ABOUT IT UNLESS I PAID THE 300.00 TO GET HOOKED UP TO COMPUTER AT DEALERSHIP. I HAD TO PAY IT UP FRONT. I DO NOT HAVE THE MONEY FOR THAT. I THANK GOD THAT WE WAS NOT REAR ENDED AT THE TIME IT HAPPENED. WE WAS DRIVING DOWN STATE ROUTE 49 IN ARCANUM AT THE TIME IT HAPPENED. JUST DRIVING FROM ARCANUM TO GREENVILLE OHIO. CALLED AAA FOR A TOW. BUT A PERSON STOPPED BY WITH GAS IN A GAS CAN AND ASKED IF WE WANTED TO TRY IT. WE PUT GAS IN JEEP. IT STARTED UP. FELT WITH LESS THAN 50,000 THEY SHOULD HAVE CHECKED IT OUT FOR FREE. WHAT IF WE WAS REAR ENDED? STATE ROUTE 49 IN THAT AREA IS VERY BUSY TWO LANE STATE ROUTE. SO WE THINK GAUGE IS WRONG OR BROKEN. SO MIGHT LIST UNKNOWN SINCE NEVER PUT ON COMPUTER TO KNOW FOR SURE.

Fuel/Propulsion System
Filed Aug 20, 202036,000 milesGA

CAR STALLS OUT WHILE DRIVING AFTER FILLING GAS TANK (NOT TOPPING IT OFF). TRANSMISSION LIGHT COMES ON, ALL WARNINGS COME ON, AND CAR LOCKS UP. SOMETIMES YOU CANNOT PUT IT IN GEAR, AND THE STEERING WHEEL LOCKS UP. IT WILL SAY "SHIFT TO PARK," BUT YOU CANNOT ALWAYS DO THAT. SOMETIMES WHEN IT STALLS IT WILL STILL BE RUNNING, BUT WILL JUST GO OUT OF GEAR. THIS IS A KNOWN PROBLEM, AND CHRYSLER WILL NOT DO ANYTHING ABOUT IT. YESTERDAY, I WAS NEARLY REAR-ENDED THREE TIMES ON AN INTERSTATE IN ATLANTA WHEN MY CAR SUDDENLY STALLED WHILE I WAS IN MOTION. HERE IS WHAT ONE MECHANIC SAID: YOUR VEHICLE HAS AN ISSUE WITH VENTILATION FROM THE FUEL PUMP, THE GAS HAS NOWHERE ELSE TO GO BUT GET SUCKED UP TOWARDS THE ENGINE. THE PUMP IS FAILING, THE CHARCOAL CANISTER IS FULL OF FUEL, THE EVAP SYSTEM INTEGRITY MODULE IS FULL OF FUEL AND THE PURGE IS PUSHING FUEL INTO THE INTAKE WHICH IS DROWNING THE MOTOR AND SHUTTING IT OFF. HE SAID IT IS EXTREMELY DANGEROUS TO DRIVE, AND THAT HE HAS SEEN THIS WITH THE EXACT MAKE AND MODEL OF THE CAR. I AM TERRIFIED TO DRIVE MY CAR, AND IT ONLY HAS 36,000 MILES ON IT. I, OR SOMEONE ELSE, WILL BE KILLED BECAUSE OF THIS ISSUE. THIS STARTED WHILE THE CAR WAS STILL UNDER WARRANTY, AND IT TOOK OVER A YEAR TO FIGURE OUT WHAT WAS GOING ON. WE HAVE SINCE CALLED CHRYSLER EVERY DAY TO SPEAK TO A SUPERVISOR, AND NO ONE WILL RETURN OUR CALLS. THEY REFUSE TO ACKNOWLEDGE THE SITUATION, THE SEVERITY OF THE SITUATION, AND OUR CONCERNS. THEY SAID TO CONTACT YOU.

Engine
Filed Aug 20, 202045,000 milesMA

ENGINE OIL PRESSURE SENSOR/SWITCH IS CIRCUIT IS MALFUNCTION. (OBD FAULT CODE P0520 ) KEEPS ON GOING ON FOR A FEW DAYS THEN OFF FOR FOR A FEW DAYS. EVEN RIGHT AFTER AN OIL CHANGE PERFORMED BY THE DEALER. THIS HAVE BEEN ONGOING FOR ABOUT THE PAST 2 YEARS. APPROX. $400 TO REPAIR AND THE PART COST ON $40-$60.

Electrical System
Filed Aug 19, 2020FL

MY JEEP EXPERTLY THREE TIMES NOW WHILE DRIVING 30 TO 40 MPH AUTOMATICALLY SHIFTS INTO NEUTRAL. I GET AN ERROR MESSAGE ON THE DASH THAT TELL ME BASICALLY TO STOP AND RESTART VEHICLE. I'M ALSO EXPERIENCING ALL THE LIGHTS ON MY SHIFTER ARE ON/RED AT THE SAME TIME. THE ONLY WAY TO MAKE THE SHIFTER LIGHTS APPEAR NORMAL IS TO TURN THE CAR OFF AND RESTART.

Electrical System
Filed Aug 19, 20207 milesNV

2 ISSUES. (1)) TRANSMISSION DOESN'T SHIFT PROPERLY. COMING FROM A HIGHER SPEED AND BREAK IE SLOWING DOWN AND THEN ACCELERATING THERE IS A DELAY. THE JEEP DOESN'T KNOW WHAT GEAR TO BE IN. I HAVE BEEN ALMOST REAR ENDED, HONKED AT, SWERVED AROUND BECAUSE THE JEEP WON'T SPEED UP PROPERLY. (2) GEAR SHIFTER LIGHTS DON'T FUNCTION PROPERLY. THE GEAR SHIFTER WAS ALREADY REPLACED ONCE UNDER FACTORY WARRANTY AND THE SAME ISSUE HAS HAPPENED AGAIN

Power Train
Filed Aug 16, 2020TX

WHILE DRIVING SERVICE SHIFTER LIGHT COMES ON. WHEN I TURN THE CAR OFF AND RESTART IT GOES AWAY AND THEN WHEN I START DRIVING IT COMES ON AGAIN. IT HAPPENS SPORADICALLY.

Engine
Filed Aug 15, 202027,000 milesVA

ENGEN LIGHT IS ON, OIL LIGHT IS ON. OIL SENSOR IS NOT WORKING.I AM TOLD THE SENSOR IS CAUSING ALL OF THIS AND A $ 600.00 REPAIRED REQUIRED, BUT NOT GARETIED TO SOLVE MY PROBLEM. ?? THE LIGHTS CAME ON AFTER I GOT AN OIL CHANGE , WHEN I WAS PULLING OUT INTO TRAFFIC. ALSO THE LIGHT INDICATOR ON SHIFTER POSITION LIGHT UP ALL POSITIONS.

Unknown or Other
Filed Aug 13, 202094,000 milesTX

SHIFTER BEZEL HAS GONE OUT.

Power Train
Filed Aug 13, 2020115,000 milesCO

OUR JEEP CHEROKEE HAS HAD ON AND OFF TRANSMISSION PROBLEMS FOR OVER 3 YEARS. 3 YEARS AGO THE VALVE BODY FAILED WHILE WE WERE DRIVING LEAVING US IN A VULNERABLE SPOT WHILE TURNING INTO TRAFFIC. THE CAR STARTED BUCKING, LOSING POWER, THEN GAINING IT BACK AND FLASHING LOTS OF DASH WARNINGS. WE LIMPED THE VEHICLE HOME AND THEN TOOK IT TO THE DEALER. THEY INFORMED US WE HAD A FAULTY VALVE BODY AND REPLACED IT UNDER WARRANTY. 3 WEEKS AGO THE SAME PROBLEMS STARTED HAPPENING WHEN I WAS BACKING OUT OF OUR DRIVEWAY. I ROLLED BACKWARD INTO THE STREET AND WAS STRANDED. I COULD NOT GO FORWARDS OR BACKWARDS. AFTER 2 WEEKS OF WAITING TO GET AN APPOINTMENT, WE LIMPED IT TO THE DEALERSHIP. IT WAS REVVING HIGH AND STRUGGLING TO GO THE WHOLE WAY THERE. AT FIRST THEY DIAGNOSED IT AT LOW FLUID (WHICH DOESN'T MAKE SENSE BECAUSE THERE WAS NO LEAK. THEY ACKNOWLEDGED THE STRANGENESS OF THE SITUATION. AFTER BEING TOLD IT WAS RUNNING FINE AND WE COULD PROBABLY PICK IT UP THE NEXT DAY, WE WERE SUDDENLY INFORMED THAT IT NEEDS A WHOLE NEW TRANSMISSION. IT SEEMS THESE PROBLEMS ARE VERY COMMON FOR THIS TRANSMISSION. IN THE RIGHT CIRCUMSTANCE, THIS COULD BE VERY DANGEROUS TO SOMEONE. WE WERE LUCKY IN OUR SITUATIONS, BUT I'D HATE TO THINK WHAT COULD HAPPEN IF SOMEONE SUDDENLY LOST POWER. CHRYSLER SEEMS TO BE VERY AWARE OF THIS PROBLEM AND IS ONLY OFFERING TO COVER SOME OF THE REPLACEMENT. IT SEEMS THAT THIS VEHICLE, LIKE ITS V6 COUNTERPART, SHOULD BE RECALLED FOR THIS VERY ISSUE. CHRYSLER'S REFUSAL TO FIX THE

Electrical System
Filed Aug 12, 202066,000 milesNJ

ON 2 OCCASSIONS MY VEHICLE STALLED WHILE DRIVING/IN MOTION AND TRANSMISSION DISENGAGED ALMOST CAUSING A SERIOUS MVA. ALL LIGHTS ON THE SHIFTER TURNED ON AND THE A "SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN. I TOOK VEHICLE IN FOR SERVICE TO ROUTE 18 JEEP OF EAST BRUNSWICK, NJ. THE DEALER RAN A DIAGNOSTIC TESTS AND FOUND THE TIPM COMPUTER MALFUNCTIONED. I DID SOME RESEARCH AND FOUND THE PREVIOUS YEAR JEEP/ CRYSLER MODES HAD THE SAME PROBLEMS AND A RECALL WAS ISSUED ON THE TIPM. CONCERNING AS THIS ISSUE MAY CAUSE SERIOUS MVA AND JEOPARDIZE SAFETY.

Power Train
Filed Aug 12, 202050,000 milesNJ

TRANSMISSION JUMP OUT OF DRIVE WHILE DRIVING ON THE HIGHWAY TO WORK

Power Train
Filed Aug 11, 202070,000 milesTX

SERVICE SHIFTER WARNING IS ALWAYS SHOWING AND DOESN'T RESET. THE DEALERSHIP SAID THIS IS A KNOWN ONGOING ISSUE WITH A LOT OF JEEPS. THEY SAID EARLY MODEL SHIFTERS ARE FAULTY AND HAVE TO BE REPLACED WITH A NEWER MODEL.

Power Train
Filed Aug 9, 202055,000 milesAR

JERKS AND SLIPS WHEN YOU TAKE OFF OR ACCELERATE. THIS HAPPENS SEVERAL TIMES A DAY EVERYDAY

Power Train
Filed Aug 5, 202055,460 milesNY

THE VEHICLE KEEPS GETTING STUCK IN A GEAR THEN DROPPING INTO NEUTRAL WHILE DRIVING. ITS VERY DANGEROUS

Electronic Stability Control (esc)
Filed Aug 5, 202090,000 milesCA

WHILE DRIVING MY JEEP REVS INTO HIGH GEAR, THEN ALL OF THE SYMBOLS ON MY DASH LIGHT UP AND THEN MY JEEP JOLTS AND THEN SHUTS OFF. I HAVE TO PUT IT INTO PARK AND WAIT ABOUT 30 SECONDS AND THEN TRY TO TURN IT BACK ON, SOMETIMES IT TAKES 2-3 TIMES TO TURN BACK ON.

Unknown or Other
Filed Aug 5, 202010,700 milesAR

I'M EXPERIENCING A LOSS OF ENGAGEMENT IN THE CONNECTION BETWEEN THE VEHICLE'S TRANSMISSION AND THE SYSTEM THAT SENDS POWER TO THE FRONT WHEELS CAUSING THE VEHICLE TO LOWER POWER TO THE VEHICLE WHILE IN MOTION. IT ALSO CAUSES THE BRAKE TO FAIL TO ENGAGE. FCA W47 AND FCA W48

Power Train
Filed Aug 3, 2020123,000 milesUT

THE SVC LIGHT CAME ON. THE TRACTION CONTROL/ALL WHEEL DRIVE/4WD STOPPED WORKING. I HAD TO PAY $2400 TO REPLACE TRANSFER CASE. COME TO FIND OUT THIS IS VERY COMMON.

Electrical System
Filed Aug 2, 202080,000 milesMD

ITS DOING JUST WHAT THE RECALL STATED ..THE ENGINE LIGHT IS ON AND THEN IT CUTS OFF WHILE I'M DRIVING AND TELLING ME TO SHIFT TO PARK TO RESTART AND CONTINUES TO DO THIS SEVERAL TIMES BEFORE I GET TO A SAFE DESTINATION

Power Train
Filed Aug 1, 202051,106 milesNY

UNDER RECALL W47 A SOFTWARE UPDATE WAS DONE AT DEALER ASKED SERVICE ADVISER IF THIS WAS JUST A TEMPORARY FIX UNTIL PARTS WERE AVAILABLE AND WAS INFORMED THAT THE UPDATE TO COMPUTER WAS ALL THAT WAS BEING DONE EVEN THOU UNDER NHTSA RECALL REPORT 20V-343 IT STATES THAT DIFFERENTIAL INPUT SPLINES AND TRANSMISSION OUTPUT SHAFT MAY RESULT IN THE TEETH OF THE INPUT SPLINES WEARING OFF I FEEL THESE PARTS SHOULD BE REPLACED UNDER RECALL W47 NOT JUST A REPROGRAMMING OF DTCM DRIVE TRAIN CONTROL MODULE AND EPB ELECTRIC PARK BRAKE SOFTWARE ESPECIALLY SINCE ACCORDING TO REPORT A MORE ROBUST DIFFERENTIAL INPUT SPLINES ARE BEING USED IN LATER MODELS PLEASE LOOK INTO THIS RECALL AND REPLACE PARTS THAT ARE NEEDED TO MAKE VEHICLE SAFE TO OPERATE AGAIN

Fuel/Propulsion System
Filed Jul 31, 202030,415 milesGA

AFTER I FILL UP MY GAS TANK, THE CAR WILL STALL WHEN SLOWING (LESS THAN 30 MPH) OR IDLING MULTIPLE TIMES OVER THE FIRST SEVERAL MILES OF DRIVING. THE CAR STARTS SHUDDERING, THE ENGINE LIGHT COMES ON, IT STALLS, SAYS TO SHIFT TO PARK, AND THEN REQUIRES A RESTART. SOMETIMES IT WILL NOT GO INTO GEAR AND EVERYTHING SEIZES UP, INCLUDING THE STEERING WHEEL. SOMETIMES A NOTIFICATION COMES ON ABOUT THE TRANSMISSION AND ALL OTHER COMPONENTS BEING INOPERABLE. IT ONLY HAPPENS AFTER FILLING UP MY TANK - IF I DON'T FILL MY TANK ALL THE WAY, IT DOES NOT HAPPEN. NOTE THAT I DO NOT "TOP OFF" MY GAS - I STOP WHEN THE PUMP STOPS. IT IS REALLY SCARY AND REALLY DANGEROUS, AS I STALLED OUT ON A MERGING INTERSTATE RAMP AND THEN ON THE INTERSTATE WHEN TRAFFIC SLOWED THIS HAS BEEN HAPPENING SINCE JUNE 2019.

Electrical System
Filed Jul 31, 202054,000 milesNJ

EMERGENCY BREAK GOT LOCKED WHEN THE VEHICLE WAS PARKED. CAR WOULDN'T START AND HAD TO GET IT TOWED TO JEEP DEALERSHIP. JEEP SAID IT WAS THE EMERGENCY BREAK MODULE AND WIRING. IT APPEARED TO BE SO SORT OF LEAKAGE IN THE COMPARTMENT BUT NO WATER WAS FOUND NEAR MODULE.

Power Train
Filed Jul 30, 2020121,664 milesTX

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN) COMPLETED AT LARRY H. MILLER CASA CHRYSLER JEEP LOCATED AT 9733 COORS BLVD NW, ALBUQUERQUE, NM 87114, (505) 633-2050. THE CONTACT STATED WHILE HIS WIFE WAS APPROACHING A TRAFFIC LIGHT, THE 4-WHEEL DRIVE SERVICE UNAVAILABLE WARNING LIGHT ILLUMINATED. THE DRIVER WAS UNABLE TO SHIFT INTO 4-WHEEL DRIVE. THE VEHICLE WAS DRIVEN TO HER RESIDENCE. THE VEHICLE WAS TAKEN BACK TO THE DEALER 3 DAYS LATER, WHERE IT WAS DIAGNOSED WITH NEEDING THE POWER TRANSFER UNIT TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 121,664.

Power Train
Filed Jul 28, 202072,000 milesOH

I HAVE A 2014 JEEP CHEROKEE TRAILHAWK AND THE SERVICE SHIFTIER CODE IS ON. I PURCHASED IT FROM A DEALERSHIP ON 7-27-2020

Power Train
Filed Jul 24, 2020TX

IT SAID SERVICE SHIFTER ON THE SCREEN. THERE ARE HUNDREDS OF FORUMS COMPLAINING ABOUT THIS ISSUE FROM OUR YEAR VEHICLE ALL THE WAY UP TO CURRENT.

Engine
Filed Jul 24, 2020102,000 milesIL

DRIVING ON HIGHWAY WHEN OVER TEMPERATURE LIGHT CAME ON. COOLANT LEAK CAUSE BY RUBBING ON COOLANT OVERFLOW LINE. POOR DESIGN OF ENGINE COMPONENTS.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Jeep Cherokee → · Every Cherokee year → · How the figures are calculated →