Page 15 of 53 · complaints 701–750 of 2,650

2014 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Engine
Filed Dec 18, 2020DC

TRANSMISSION SEEMS TO JUMP INTO NEUTRAL MODE WHEN TRYING TO ACCELERATE, LOSING POWER IN SPEED WHILE CITY OR HIGHWAY DRIVING. FIRST NOTICE IN 2017, GETTING PROGRESSIVE WORST.

Power Train
Filed Dec 14, 202067,500 milesOH

THIS IS REGARDING THE AUTO MAKERS RECALL NUMBER W47 AND THE NHTSA CAMPAIGN NUMBER 20V343. EVEN THOUGH MY VEHICLE IS SUFFERING THE SAME POWER TRANSFER UNIT ISSUE WITH FRONT WHEEL SLIPPING, MY VEHICLE HAS NOT BEEN COUNTED TOWARDS THE RECALL. IT HAS RECENTLY BEEN DIAGNOSED WITH A FAULTY PTU AND NEEDS TO BE REPAIRED. THIS IS A CATEGORY 1 RECALL ISSUE WHICH MAY RESULT IN INJURY/DEATH. THERE ARE OVER 67,200 VEHICLES ALREADY RECALLED AND MY VEHICLE NEEDS TO BE RECALLED AS WELL. SEE: HTTPS://WWW.MRBLAW.COM/BLOG/2020/06/JEEP-RECALLS-CHEROKEES-FOR-DANGEROUS-FAULT-IN-POWER-TRANSFER-UNIT/

Unknown or Other
Filed Dec 12, 2020TX

THERE IS SOMETHING WRONG WITH THE SHIFTER. WHEN I'M DRIVING I GET ALERTED THAT THE VEHICLE IS UNABLE TO SHIFT GEARS UNLESS IN PARK AND I'M UNABLE TO CONTINUE TO DRIVE. I HAVE TO STOP THE VEHICLE, TURN IT OFF AND RESTART. A FEW MINUTES AFTER DRIVING THE SAME THING HAPPENS ALL OVER AGAIN. BEFORE THIS HAPPENED, A FEW MONTHS BACK THE SERVICE SHIFTER LIGHT CAME ON BUT THEN WENT AWAY.

Service Brakes
Filed Dec 12, 202050,000 milesHI

WHILE EITHER SLOWING TO A STOP OR ACCELERATING FROM A STOP, THE VEHICLE "JERKS", OR "LUNGES". THOUGH I APPLY THE PEDALS SMOOTHLY (GRADUALLY), THE CAR MOVES AS IF I WERE PUMPING THE BRAKE AT ~1 SECOND INTERVALS. BECAUSE THE CAR IS IN DRIVE AND MY FOOT IS NOT ON THE BRAKE, THIS CAUSES DRIVERS BEHIND ME TO GET AWFULLY CLOSE (AS MY BRAKE LIGHTS DO NOT SIGNAL THAT I AM STOPPING). THIS HAPPENS CHRONICALLY (>1X /WEEK).

Power Train
Filed Dec 7, 2020GA

I WAS DRIVING ON HIGHWAY THEN ALL OF A SUDDEN MY CAR LOST POWER AND STOPPED. THE CAR TURNS ON BUT WILL NOT DRIVE AND THEN EVENTUALLY SHUTS DOWN .

Engine
Filed Dec 3, 202042,000 milesMI

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION INADVERTENTLY SHIFTED TO THE NEUTRAL CAUSING THE VEHICLE TO LOSE MOTIVE POWER. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE MECHANIC DETERMINED THE CAUSE AS AN ELECTRICAL FAILURE. ADDITIONALLY, THE TRANSMISSION SOFTWARE NEEDED TO BE REPROGRAMMED. THE TRANSMISSION SOFTWARE WAS REPROGRAMMED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 42,000. *BF VEHICLE HAS BEEN REPAIRED.*JB

Electrical System
Filed Dec 3, 202092,000 milesCT

2014 JEEP CHEROKEE LATITUDE 4 CYLINDER, BATTERY WENT COMPLETELY DEAD THEN CAME BACK IN A HOUR, THEN SHIFT (ZF 9 SPEED TRANSMISSION) GOT STUCK IN NEUTRAL. THE ONLY WAY TO TURN OFF THE ENGINE WAS TO DISCONNECT THE BATTERY SEEING IT WAS THE WEEKEND. TODAY 12/3/20, TOLD THAT JEEP DEALERSHIP SOFTWARE FIXED THE SOFTWARE ISSUE, BUT I WAS TOLD THAT I MUST HAVE BROKEN THE SHIFT WHILE TRYING TO GET IT INTO GEAR (NOT TRUE) AND MUST PAY $300.00 FOR THE DIAGNOSTIC BESIDES THE ENTIRE HVAC SYSTEM HAD TO BE REPLACED (WHICH MEANT "NO HEAT" IN THE CAR OR VENTING WHICH WAS ALREADY BROKEN BEFORE INCIDENT BUT WE HAD NOT NEEDED ANY HEAT. WHEN THE CAR GEAR STUCK, THE VEHICLE WAS NOT IN MOTION AND I COULD NOT SHUT THE ENGINE OFF SO THE BATTERY HAD TO BE DISCONNECTED. SO COST OF DIAGNOSTIC, NEW SHIFT ENTIRELY, AND NEW HVAC SYSTEM AND THE CAR DOES NOT HAVE 100,000 MILES YET.*DT CONSUMER STATED DEALERSHIP IS CURRENTLY WAITING FOR NEW SHIFT TO REPLACE THE BROKEN ONE.*JB

Unknown or Other
Filed Nov 30, 2020109,000 milesRI

VEHICLE IN MOTION AFTER FUELING. EVERY TIME I FILL MY TANK, MY JEEP STARTS BUCKING AND SOMETIMES NONE RESPONSIVE, IT ALSO SHUTS OFF WHEN I COME TO A STANDSTILL. WITH THE ENGINE RUNNING, I CAN FLOOR THE ACCELERATOR AND THE RPM STAYS THE SAME. THE BEHAVIOR IS ONLY ON A FULL TANK, AFTER 50 MILES IT STOPS. DANGEROUS AS WHEN I AM IN MOTION THE JEEP STALLS REGARDLESS OF THE SPEED I AM GOING AT.

Power Train
Filed Nov 27, 202074,545 milesWA

KEEPS SAYING SHIFT TO PARK, THEN DESIRED GEAR. RUNS RUFF AND THEN DIES. RESTARTED IT 5 TIMES. THE TAILGATE WAS FIXED ONCE AND ONLY WORKED FOR ABOUT A WEEK. CHANGED THE FUSES AND IT STILL DOES NOT WORK WHEN YOU PRESS THE TAIL GATE BUTTON ON THE KEY FOB, OR INSIDE THE VEHICLE. THE SPEEDOMETER FLASHES ALL THE TIME.

Power Train
Filed Nov 23, 2020138,000 milesMN

FOLLOWING TRANSMISSION RELATED RECALLS R01, S55, U63, V69, AND THE LATEST ONE IN AUGUST 2020 W47- THE TRANSMISSION WILL SHIFT INTO NEUTRAL WITH OUT WARNING IN MOTION. THE DEALERSHIP ATTEMPTED TO REPROGRAM AND REPLACE THE TCM AT NO RESOLVE. JEEP HAS BEEN CONTACTED AND RESPONDED WITH A "NO GOODWILL" APPROACH, AS IN NOT ASSISTING IN ANY WAY.

Power Train
Filed Nov 22, 202056,000 milesAL

AUTOMATIC DOWNSHIFTING ROUGH, OFTEN WILL STAY IN HIGHER GEAR WHEN DEFENDING, CAUSING JARRING WHEN TURNING AS THE VEHICLE HAS TO JUMP FROM 5TH GEAR TO 2ND WHEN MAKING THE TURN. DOWNSHIFTING IN GENERAL IS ROUGH AND UNPREDICTABLE.

Unknown or Other
Filed Nov 19, 2020168,000 milesPA

THIS IS MY SECOND COMPLAINT. I HAVE HAD NO FEEDBACK FROM MY FIRST COMPLAINT WHICH BOTHERS ME SINCE IT A SAFETY RISK TO ME AND MY FAMILY. RECENTLY I REPLACED THE BATTERY. I ALWAYS LET THE CAR WARM UP BEFORE DRIVING AT THE START OF THE DAY AND HAVE OBSERVED THE CAR STALL SUDDENLY WITHOUT WARNING. FORTUNATELY I HAVE AVOIDED AN ACCIDENT FROM BEING REAR ENDED BY ANOTHER VEHICLE. THIS HAPPENS EVERY TIME AND THROUGHOUT THE DAY. MY SERVICE AT THE DEALER IS UPTO DATE AND THEY HAVE NOT INDICATED ANY ISSUES. PLEASE ADDRESS THIS SAFETY RISK IMMEDIATELY.

Engine
Filed Nov 18, 202077,000 milesTX

IN OCTOBER OF 2020 WHILE DRIVING ON THE HIGHWAY MY JEEP SHUT OFF AND LOST ALL MOTIVE AND ELECTRIC POWER. THE STEERING WHEEL LOCKED UP AND THE BRAKES APPLIED THEMSELVES. MY WIFE WAS DRIVING, DOING ABOUT 40-45MPH. A MESSAGE CAME UP THAT SAID PUT VEHICLE IN PARK AND TURN OFF. AFTER DOING SO MY WIFE WAS ABLE TO TURN THE VEHICLE BACK ON AND GET HOME SAFELY. WE TOOK OUR JEEP INTO TO BE LOOKED AT BY THE DEALERSHIP. THEY SAID THEY FOUND A CODE FOR LOW VOLTAGE BUT THE BATTERY WAS GOOD, JUST LOOSE CONNECTIONS. . NO OTHER CODES WERE PRESENT. THEY ALSO STATED THAT THEY FOUND LOOSE GROHND CABLES TO THE CHASSIS AND PCM, BOTH WERE TIGHTENED. ON 11/18/2020 AFTER FILLING MY GAS TANK, I TURNED ON TO THE FRONTAGE ROAD AND MY JEE AGAIN LOST ALL POWER. GAVE ME A MESSAGE THAT VEHICLE MUST BE STOPPED BEFORE SHIFTING GEARS.

Power Train
Filed Nov 16, 202058,213 milesPA

TRANSMISSION FAILED DRIVING DOWN A TWO LANE HILL INTO TOWN AT 35-40 MPH. ENGINE LIGHT CAME ON. TRANSMISSION DID NOT WANT TO RE-ENGAGE AFTER COMPLETE STOP. FELT LIKE TRANSMISSION WAS STARTING OUT IN 5TH OR 6TH GEAR. HAD VEHICLE TOWED TO DEALER. DEALER HAS ESTIMATED REPLACEMENT OF TRANSMISSION TO $5000. THAT'S 25% THE PURCHASE PRICE OF THE VEHICLE. IF TRANSMISSION PURCHASED FROM SOMEWHERE ELSE, IT STILL HAS TO GO BACK TO DEALER FOR COMPUTER PROGRAMMING.

Electrical System
Filed Nov 16, 202086,000 milesNH

DRIVING THE CAR THE ENGINE LIGHT AND TRACTION LIGHT WOULD COME ON AND THE STEERING WHEEL WOULD LOCK IN POSITION, MOVING STRAIGHT OR TURNING. HAPPENED SEVERAL TIMES BETWEEN SERVICING. SEVERAL CODES CAME UP AND WERE ADDRESSED BUT DID NOT FIX THE PROBLEM. CODES WERE U0131, U0418, U0131-87, U0415 AND U0428. NO ISSUE UNTIL CAR WAS SERVICED FOR THE LATEST RECALL. CAR WITH DEALER. SAY IT'S A COMPLETE ELECTRICAL SYSTEM REPAIR. NOT ONCE HAVE I HAD AN ISSUE WITH MY CAR IN 4YRS UNTIL DEALER SERVICED IT FOR STEERING WHEEL RECALL.

Power Train
Filed Nov 11, 2020DE

MY CAR CONSTANT JERKS AND CUTS OFF BECAUSE OF THE TRANSMISSION. THIS HAPPENS NO MATTER WHEN I AM LOCATED. THIS HAPPENS WHENEVER I DRIVE MY CAR.

Service Brakes
Filed Nov 10, 202057,840 milesFL

I HAVE A 2014 JEEP CHEROKEE TRAILHAWK I STARTED MY CAR TODAY AND I HAVE A "PARK BRAKE SERVICE" MESSAGE MY PARKING BRAKE IS STUCK AND I CAN RELEASE IT. AFTER INSPECTION I FOUND MY TRUNK FULL OF WATER AND FOUND MY BRAKE CONTROL MODULE FULL OF WATER AND CORRODE IT. I CALL THE DEALER AND THEY SAID THEY NEVER HEARD ABOUT ANY ISSUES LIKE THIS AND THERE IS NOT RECALL FOR THIS ISSUE, AFTER CHECKING ONLINE LOOKS LIKE IS A COMMON PROBLEM FOR THIS CAR MODELS AND I CANT BELIEVE IS NOT A RECALL FOR WATER GETTING INTO YOUR JEEP CHEROKEE TRUNK. THIS IS A MAJOR SAFETY HAZARD FOR DRIVERS BECAUSE THIS CAN HAPPEN EVEN WHEN YOU DRIVING YOUR CAR IN THE MIDDLE OF THE HIGHWAY. I HOPE NHTSA LOOK INTO THIS SAFETY ISSUE AND HAVE IT RESOLVE WITH JEEP.

Power Train
Filed Nov 9, 202035,000 milesWV

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN INTO THE CARPORT AT HER RESIDENCE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE ROLLED BACKWARDS DOWN THE HILL. THE VEHICLE WAS STOPPED AND TOWED TO RAMEY CHRYSLER JEEP DODGE RAM (127 FRAZIER DR, PRINCETON, WV 24739-7721, (304) 487-2151) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

Electrical System
Filed Nov 8, 202098,000 milesMA

SERVICE SHIFTER LONG STANDING JEEP ISSUE

Power Train
Filed Nov 5, 202053,185 milesNM

VEHICLE SPONTANEOUSLY SHIFTED INTO NEUTRAL WHILE DRIVING IN THE MORNING OF 11/3/2020 TO WORK. I HAD JUST GONE UP A SMALL HILL INTO MY WORK PARKING LOT AND WAS GOING 10MPH OR LESS. I HAD JUST BEGUN TO PRESS ON THE BRAKE TO SLOW BEFORE TURNING INTO A PARKING SPACE WHEN I FELT MY VEHICLE LOSE POWER. I IMMEDIATELY STOPPED THE VEHICLE AND SHIFTED IT INTO PARK, MY CAR STALLED SO I TURNED THE IGNITION AND RESTARTED MY CAR. WHEN I SHIFTED IT INTO DRIVE AND BEGAN TO RELEASE MY FOOT OF THE BRAKE I FELT THE CAR SLIGHTLY ROLL BACK BEFORE THE GEAR SHIFTED INTO DRIVE.I PARKED MY CAR AND WENT INTO WORK. AFTER ONLINE RESEARCH, THERE WAS A RECALL (CHRYSLER RECALL NO. V69) ON 2014 JEEP CHEROKEE SUVS WITH A 3.6L ENGINES WITH THE SAME ISSUE REGARDING THE TRANSMISSION SOFTWARE. MY VEHICLE IS A 2.4L ENGINE BUT HAD THE SAME EXACT PATTERN AS LISTED BY OTHER OWNERS SUCH AS RECENTLY FILLING UP THE GAS TANK AND IT GIVING A WARNING ON THE DASHBOARD SCREEN BUT HAVING NO WARNING LIGHTS OR OTHER INDICATORS THAT THERE WAS AN ISSUE. I TOOK MY VEHICLE TO A JEEP DEALERSHIP ON 11/4/2020 AND HAD THE SOFTWARE UPDATED. UPON CLOSER INSPECTION BY THE DEALERSHIP THEY CONCLUDED THAT THE TRANSMISSION NEEDS A FULL REPLACEMENT. I HAVE CONTACTED JEEP DIRECTLY AND THEY HAVE STATED THERE WAS AN EXTENDED WARRANTY ON (X80- 9SPD TRANSMISSION) THAT EXPIRED IN AUGUST OF 2020. I NEVER RECEIVED NOTIFICATION OF THIS, OR OF THE NEED TO UPDATE THE TCM OR PCM.

Power Train
Filed Nov 4, 202093,000 milesMA

BROUGHT MY JEEP TRAILHAWK 2014 FOR RECALL SOFTWARE UPDATE FOR PTU SPLINE UPDATE! WHY BECAUSE THERE PTU UNIT IS DEFECTIVE! SOFTWARE DID NOT FIX ERROR MESSAGE? NOW MY JEEP IS ONLY 2WHEEL DRIVE NOT AWD! CHRYSLER WILL NOT REIMBURSE FOR THEIR MISTAKE! TOOK THEM 6 YEARS TO DO A CALL?

Unknown or Other
Filed Nov 3, 202059,000 milesSC

SERVICE SHIFTER LIGHT CAME ON AND CONTINUES TO COMES ON A LEAST ONCE A WEEK

Electronic Stability Control (esc)
Filed Nov 3, 202043,300 milesTN

ON SEVERAL OCCASIONS NUMBERING AN EXCESSIVE AMOUNTS MY 2014 JEEP CHEROKEE LATITUDE 9-SPEED TRANSMISSION HAS EXHIBITED THE HARD SHIFTING SLUGGISH SHIFTING AND JERKING SINCE I'VE OWNED THE VEHICLE . BEGINNING IN AUGUST OF 2020 I NOTICED ON MULTIPLE OCCASIONS THAT WHEN I WENT TO PULL OUT FROM A COMPLETE STOP MY VEHICLE WOULD NOT GO AND WOULD DROP INTO NEUTRAL SUDDENLY AND I WOULD HAVE TO RETURN THE VEHICLE TO PARK AND BACK TO DRIVE TO GET IT TO MOVE AND HAS CAUSED ME TO ALMOST BE IN A VEHICULAR ACCIDENT ON TWO MULTIPLE OCCASIONS ON THE SAME DAY AND I AM CONCERNED FOR MY SAFETY IN THIS VEHICLE. I HAVE RESEARCHED AND SEEN THAT THERE ARE NUMEROUS RECALLS FOR THIS MODEL AND MAKE BUT MINE JEEP IS NOT INCLUDED BUT IT EXHIBITS THE SAME PROBLEMS AND IT HAS THE SAME MAKE AND MODEL THAT NUMEROUS RECALLS WERE ISSUED FOR.

Power Train
Filed Nov 3, 2020OH

I HAVE A 2014 JEEP CHEROKEE TRAILHAWK, WITH 77,000. THE SERVICE 4WD LIGHT HAS CAME ON MULTIPLE TIMES. THE DEALERSHIP HAS TOLD ME THAT IT IS THE PTU AND NEEDS REPLACED AND WILL BE $2550. THIS IS A KNOWN ISSUE WITH THIS YEAR OF VEHICLE.

Power Train › Driveline › Differential Unit
Filed Nov 2, 2020CA

2014 JEEP - CHEROKEE TRAILHAWK - DIFFERENTIAL MALFUNCTIONING. THERE SEEM TO BE WIDESPREAD ISSUE WITH THE DIFFERENTIAL MALFUNCTIONING. TOOK THE CAR FOR SERVICE AND THE MECHANIC FOUND THAT THE REAR DIFFERENTIAL IS LEAKING FLUID ALL OVER. THEY CHECKED THE DIFFERENTIAL FLUID LEVEL AND NOTED EXCESSIVE AMOUNT OF METAL PRESENT IN DIFF. AND FLUID THAT LEAKED. THIS MAKES THE CAR VERY DANGEROUS TO DRIVE BECAUSE THE WHEELS CAN LOCK ANYTIME. THEY CALLED THE DEALER FOR PARTS AND THE DEALER CONFIRMED THAT THEY HAVE BEEN SEEING EXCESSIVE AMOUNTS OF CARS WITH SUCH ISSUES. THERE ARE SHORTAGE OF THE PART NATIONWIDE. MORE THAN 150 CASES REPORTED TO THE DEALER IN SANTA CRUZ. THE DEALER IS EXPECTING TO RECEIVE 50 PARTS AFTER 45 DAYS LEAVING MORE THAN 100 VEHICLES WITH NO SOLUTION. THE MECHANIC WAS IN SHOCK TO SEE THE EXCESSIVE DAMAGE AND DEEMED THE CAR AS A TICKING TIME BOMB. I RESEARCHED ONLINE AND FOUND SEVERAL PEOPLE REPORTING THIS ISSUE: HTTPS://WWW.CARPROBLEMZOO.COM/JEEP/CHEROKEE/DIFFERENTIAL-UNIT-PROBLEMS.PHP JEEP NEED TO ADDRESS THIS PROBLEM. THERE NEEDS TO BE A RECALL AND SUPPORT FOR THE CUSTOMERS WHO ARE NOT UNABLE TO USE THE CAR OR USE IT AND PUT THEIR LIFE AND OTHERS IN DANGER.

Engine
Filed Nov 1, 202061,000 milesGA

JEEP CHEROKEE 4X4 LIMITED (LESS THAN 61,000 MILES) WILL HAVE TRANSFER OF POWER BETWEEN FRONT WHEELS (4X4 NOT ENGAGED) AND DELAY OF POWER TRANSFER. FROM A COMPLETE STOP, POWER TRANSFERRED FROM LEFT TO RIGHT FRONT WHEEL MULTIPLE TIMES CAUSING THE VEHICLES TO SWERVE BACK AND FORTH. AFTERWARDS, A CONTINUOUS AUDIBLE GRINDING AND POPPING SOUND-MOST NOTABLE WHEN THE WHEELS ARE TURNED.

Engine
Filed Oct 30, 2020GA

AFTER FILLING UP MY CAR EVERYTIME IT SHUTS OFF IN THE MIDDLE OF THE ROAD AND SWITCHES TO NEUTRAL. RPM SHOOTS UP RANDOMLY AND SHUTS OFF

Power Train
Filed Oct 29, 202075,449 milesTX

MY JEEP, AFTER GETTING GAS, STALLS OUT, WANTS TO JUMP INTO GEAR, STALL WHILE DRIVING, AND AT STOP LIGHTS WANTS TO STALL. I BELIEVE IT IS A COMPUTER PROBLEM THAT IS EFFECTING THE TRANSMISSION. AS THIS HAS HAPPENED BEFORE, IT SEEMS AS THOUGH WHEN THE COMPUTER HAS AN OPPORTUNITY TO RE-BOOT, A DAY LATER, IT SEEMS TO BE FINE. ALTHOUGH THE PROBLEM SEEMS TO "FIX" ITSELF, THERE STILL ISSUES WITH THE WAY THE TRANSMISSION SHIFTS. THIS NEEDS TO BE ADDRESSED AND A RECALL ON THE ISSUE NEEDS TO TAKE PLACE.

Engine
Filed Oct 28, 2020MD

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS MAKING A LEFT TURN, THE VEHICLE STALLED WITH THE SHIFT TO DRIVE WARNING AND LOW BATTERY LIGHTS ILLUMINATED. THE DRIVER COASTED INTO A PARKING SPACE WHERE THE PUSH TO START BUTTON WAS DEPRESSED SEVERAL TIMES TO TURN THE VEHICLE OFF AND ON. THE VEHICLE WAS RESTARTED AND DRIVEN TO POMOCO CHRYSLER JEEP DODGE RAM OF NEWPORT NEWS (12629 JEFFERSON AVE, NEWPORT NEWS, VA 23602) WHERE THE FAILURE WAS DIAGNOSED AS A DEFECTIVE FUEL PUMP. THE FUEL PUMP AND CANISTER WERE REPLACED. THE CONTACT STATED THAT THE FUEL PUMP AND CANISTER WERE REPLACED BY THE PREVIOUS OWNER IN 2019. THE CONTACT STATED THAT PREVIOUSLY WHEN THE VEHICLE WAS FILLED WITH FUEL, THE VEHICLE STALLED. THE CONTACT STATED THAT HIS DAUGHTER PARKED AND LEFT THE VEHICLE RUNNING TO BURN FUEL TO DRIVE THE VEHICLE WITHOUT ISSUES. THE CONTACT STATED THAT THE FUEL TANK NEEDED TO BE AT A HALF OR TANK TO PREVENT THE VEHICLE FROM STALLING. THE CONTACT REFERENCED MANUFACTURER TSB: S1814000002 AS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS UNKNOWN.

Unknown or Other
Filed Oct 28, 2020141,000 milesIN

WHILE DRIVING MY ENGINE LIGHT POPS ON AND ON MY SCREEN IT'S SAYS WHEN VEHICLE SLOWS TO A STOP PUT IN PARK AND SHIFT TO DESIRED GEAR. I WAS ON THE EWAY WHEN IT HAPPEN THE FIRST TIME GOING ABOUT 75. THE NEXT TIME IT HAPPENED I WAS ON A SIDE STREET GOING ABOUT 20MPH AND IT STALLED OUT AND THEN IT GAVE ME THE SAME MESSAGE. I TOOK IT TO JEEP THEY DID SOMETHING WITH THE COMPUTER PROBLEM WENT AWAY FOR A MONTH OR SO AND HAPPENS AGAIN. NOW I'M HAVING PROBLEMS EVERY WEEK AND EVERY TIME MY ENGINE LIGHT COMES ON IT SAYS SERVICE TRANSMISSION. THE ENGINE LIGHT DOESN'T STAY ON LONG IT COMES AND IT GOES. IT COMES ON WHEN I'M DRIVING FOR A WHILE OR A SHORT PERIOD OF TIME. SOMETIMES IT STAYS ON FOR DAYS AND OTHER TIMES IT GOES RIGHT OFF. IT'S DIFFERENT CODES FROM THE COMPUTER BUT ALL ARE DIFFERENT TRANSMISSIONS CODES. I HAVE 141,000 MILES ON MY TRUCK MOSTLY HIGHWAY MILES.

Engine
Filed Oct 27, 202098,046 milesNY

WHEN DRIVING THE JEEP IT FEELS SLUGGISH AND APPEARS TO TRYING TO FIND A GEAR TO SHIFT TO. IT CLUNKS WHEN PULLING AWAY FROM A STOP. SOMETIMES THE TRANSMISSION TAKES A LONG TIME TO SHIFT AND THE RPMS GO TO ABOUT 3800 TO 4000 BEFORE IT WILL SHIFT. THIS HAS BEEN AN ONGOING ISSUE WITH THIS MODEL AND YEAR JEEP. HOW IS IT THAT THE GOVERNMENT ALLOWS AUTO COMPANIES TO GET AWAY WITH THIS. I DO NOT HAVE THE MONEY TO HAVE THIS FIXED WHEN IT IS A MANUFACTURES PROBLEM. I AM SEEING MORE THAN ENOUGH COMPLAINTS TO WARRANT A RECALL OR TSB.

Engine
Filed Oct 20, 2020CA

ACCELERATING LAG WHEN YOU MAKE A TURN, IT ALSO HESITATES WHEN YOU ACCELERATE. IT'S JERKING WHILE ACCELERATING AND IT COULD BE DANGEROUS IN THE ROAD.

Electrical System
Filed Oct 19, 202065,000 milesGA

AS I AM DRIVING THE VEHICLE SUDDENLY LOSES POWER AND STOPS. THE VEHICLE TUGS AND PULLS BACK AS I AM DRIVING AND THEN LOSES POWER AND INDICATES ME TO SHIFT TO PARK. ON SOME OCCASION'S THE VEHICLE COMPLETELY STOPS IN THE MIDDLE OF THE ROAD.

Electrical System
Filed Oct 19, 202074,000 milesWA

THIS IS THE SECOND INCIDENT SINCE PURCHASING THE VEHICLE NEW IN 2014. LESS THAN A YEAR AFTER PURCHASE THE TRANSMISSION HAD TO BE REPLACED. THIS INCIDENT THE JEEP LOST ALL POWER AND WOULD NOT GO INTO EITHER DRIVE OR PARK CREATING AN EXTREMELY UNSAFE SITUATION. WAS TOLD IT HAD TO DO WITH A RECALL AND NEEDED A NEW PCU. THAT WAS TWO MONTHS AGO! I AM STILL WITHOUT MY JEEP AND HAVE NOW BEEN TOLD IT NEEDS ANOTHER NEW TRANSMISSION.

Power Train
Filed Oct 16, 202035,000 milesOR

THE VEHICLE SHIFTED INTO NEUTRAL AS WE ENTERED INTO AN INTERSECTION. HAS OCCURRED MORE THAN ONCE. THE VEHICLE HAD BEEN CHECKED FOR THE PAST RECALL SOME TIME AGO. THE DEALERSHIP TELLS US ITS A SENSOR THAT IS FAILING. STILL WAITING ON PARTS.

Electrical System
Filed Oct 16, 202039,500 milesNV

SERVICE SHIFTER LIGHT POPPED ON WHILE I WAS DRIVING AT 40PMH ON A CITY STREET. DROVE THE 2 MILES HOME AND PARKED VEHICLE, TURNED OFF ENGINE AND BACK ON AND IT DISAPPEARED. LESS THAT 40,000 MILES ON VEHICLE.

Electrical System
Filed Oct 11, 2020FL

IN THE PAST FEW MONTHS EVERY TIME I GO TURN ON THE CAR, IT SEEMS AS UF THE THE STRUGGLES TO START. SO, WHEN I TURN THE KEY TO THE MIDDLE POSITION THEN TURN IT HARD OVER, THE CAR WILL START. IF MAY TAKE ONE TIME OR SEVERAL TIMES TO GET THE CAR STARTED. NOT BATTERY BECAUSE WINDOWS ROLL DOWN, RADIO COMES ON, AND SO ON. AS OF TODAY IT SEEM THERE IS NO CONNECTION HAPPENING.

Electrical System
Filed Oct 9, 202050,000 milesMI

THE "SERVICE SHIFTER" WARNING COMING UP DURING DRIVE OR WHEN PARKED, THE ENGINE REFUSE TO START OR THE GEAR REFUSE TO SHIFT WHEN THIS HAPPENED. IT'S VERY NONDETERMINISTIC AND COULD CAUSE SERIOUS ACCIDENT.

Power Train
Filed Oct 8, 202035,000 milesNM

THE 2014 JEEP CHEROKEE TRAIL HAWK HAS HAD MULTIPLE ISSUES WITH IT NOT SHIFTING INTO GEAR, BEING "CONFUSED" AFTER COMING TO A STOP AND NOT SHIFTING INTO THE PROPER GEAR. WHEN TRYING TO ACCELERATE AFTER A RED LIGHT OR STOP SIGN VEHICLE WILL NOT GO WHEN THE ACCELERATOR IS ENGAGED, THEN AFTER A FEW SECONDS IT UNEXPECTANTLY LUNGES FORWARD INTO GEAR AND INTO TRAFFIC. ALL RECALLS HAVE POINTED TO THIS BEING A "SOFTWARE" ISSUE AND I HAVE HAD ALL SOFTWARE RECALLS COMPLETED ON THE TRANSMISSION AND THE PROBLEM PERSISTS. THIS VEHICLE HAS HAD THIS PROBLEM SHORTLY AFTER PURCHASE AND CONTINUES TO HAVE IT ON A DAILY BASIS. RECENTLY THIS ISSUE CASED THE 4WD UNAVAILABLE LIGHT TO GO OFF, AND NOW THE VEHICLE WILL NOT SHIFT IN 4WD LOW. AFTER MULTIPLE TRIPS TO THE DEALER THE CONSENSUS IS THAT THE BATTER IS NOT FUNCTIONING PROPERLY EVEN THOUGH IT IS OPERATING AT THE PROPER CURRENT AND VOLTAGE.

Unknown or Other
Filed Oct 8, 202040,000 milesTX

I FLAT TOW THIS 2014 JEEP CHEROKEE BEHIND A 40 FT CLASS A NEWMAR MOTORHOME. I HAVE EXPERIENCED A VIOLENT DEATH WOBBLE 6 TIMES FROM 30 MPH TO 70 MPH. THE EVENT SEEMS TO HAPPEN AFTER TURNS OR BUMPS. IT IS EXTREMELY VIOLENT AND THE ONLY REMEDY IS COME TO A COMPLETE STOP EVEN ON A HIGHWAY WITH NO SHOULDER. I HAVE BEEN IN CONTACT WITH JEEP NATIONAL BEGINNING OCT 2019. THEY EXAMINED THE CAR FOR A WEEK IN OCT IN MOUNTAIN HOME, ARKANSAS. THEY CHECKED SUSPENSION, SHOCKS, TIRES, ALIGNMENT, STRUTS, ETC. NO DEFECTS. THEY HAD NO SUGGESTIONS. THERE WAS A RECALL IN 2016 THAT THEY SAID WAS COMPLIED WITH THAT INVOLVED A WIRING HARNESS FOR FLAT TOWING AND GAVE ME AN AMENDED PAGE FOR MY OPERATING MANUAL SAYING THE HARNESS WAS REQUIRED. THE EVENT HAPPENED AGAIN AND I WENT TO MY LOCAL JEEP DEALER AND VERIFIED THAT THE HARNESS WAS INSTALLED. ON MY LAST TRIP IN SEPTEMBER 2020, IT HAPPENED AGAIN. I CALLED JEEP CARES AND REQUESTED TO SPEAK TO AN ENGINEER OR TECHNICIAN AND THEY SAID THAT WAS NOT POSSIBLE AND ADVISED I TAKE IT TO A DEALER. I CALLED MY HOMETOWN DEALER AND SPOKE WITH THE SHOP FOREMAN. HE LOOKED INTO IT AND HAD NOTHING TO OFFER. I WENT TO THE DEALERSHIP LAST FRIDAY AND FOR THE FIRST TIME WAS TOLD MOPAR PART #68321424AB WAS REQUIRED AND IT WAS NOT INSTALLED ON MY CAR. THIS WAS THE FIRST JEEP PERSON THAT WAS AWARE OF THE PROBLEM AND KNEW WHAT THE SOLUTION WAS. JEEP WANTS ME TO PAY $750 TO HAVE THE PART (A WIRING HARNESS) INSTALLED. I THINK IT IS A SOLUTION TO A DESIGN FLAW AND ONE THAT ALL

Fuel System, Gasoline
Filed Oct 7, 202070,000 milesKS

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER REFUELING AND WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE SPUTTERED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE SPUTTERED WHILE DRIVING BUT DID NOT STALL OR SHUT-OFF. THE CONTACT RESEARCHED THE FAILURE AND BECAME AWARE OF AN ISSUE WITH GASOLINE FUMES ENTERING THE VAPOR CANISTER AND CAUSING A STALL. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Fuel/Propulsion System
Filed Oct 3, 202040,000 milesOH

ATTEMPTING TO FILL GAS TANK AT GAS STATION. GAS TANK AT ABOUT 1/4 FULL. GAS PUMP REPEATEDLY SHUTS OFF WHILE FILLING ABOUT EVERY 0.1 GALLON. IT TAKES 10-15 MINUTES TO FILL THE TANK. THIS FIRST HAPPENED JANUARY 2020 BUT PROBLEM WENT AWAY AFTER SEVERAL FILL UPS. I HAVE THE PROBLEM AGAIN IN SEPTEMBER 2020. STILL HAPPENING. I LIVE IN NORTHWEST OHIO.

Engine
Filed Sep 30, 202055,000 milesAZ

EVERYTHING THAT THE INTERNET SAYS ABOUT THE 2014 JEEP CHEROKEE TIGERSHARK ENGINE AND THE 9 SPEED TRANSMISSION IS HAPPENING AND HAS BEEN SINCE 2017. IT HAS BEEN TO THE DEALERSHIP AT LEAST 4 TIMES INVOLVING THE SAME THING. ENGINE STALLS ON THE FREEWAY!!! STOPS SHIFTING. WONT GO INTO DRIVE. SLAMS INTO GEARS. JEEP SAYS ITS A BATTERY, LOW OIL OR MOTOR MOUNT PROBLEM. THERE IS NO WAY THIS IS WHY THIS IS HAPPENING. THE TRANSMISSION AND THE ENGINE ARE THE PROBLEM AND THEY WILL NOT FIX IT. 2020 ALONE IT HAS BEEN AT THE DEALERSHIP FOR AT LEAST 2 TO 3 WEEKS. I HAVE COMMUNICATION AND SERVICE RECORDS, CASE NUMBERS FROM JEEP THAT DONT DO ANYTHING, THIS IS UNACCEPTABLE TO NOT FIX SOMETHING THEY DID NOT DO CORRECTLY.

Power Train
Filed Sep 30, 2020101,000 milesPA

THE REAR DIFFERENTIAL/POWER MODULE ASSEMBLY MADE FROM CAST IRON SPLIT ALONG A CASTING FAULT AND LOST ALMOST ALL OF ITS FLUID. I ONLY DISCOVERED THIS WHEN I NOTICED A LARGE PUDDLE OF FLUID ON MY DRIVEWAY AND THE SERVICE 4WD LIGHT CANE ON WHEN I STARTED THE VEHICLE. I HAD THE VEHICLE TOWED TO MY LOCAL SERVICE STATION AND THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE, BUT HAD LOCATED SIMILAR STORIES ONLINE WITH EVEN WORSE PICTURES SAME VEHICLE YEAR AND MILEAGE (101,000 MI). SUGGESTED I CALL JEEP DEALER AND CHRYSLER. I CALLED BOTH AND THEY WOULD NOT CONTRIBUTE ANYTHING TOWARD THE REPAIR. THIS VEHICLE WAS NEVER IN AN ACCIDENT OR ABUSED IN ANY WAY. I FEEL THIS IS AN OBVIOUS MANUFACTURING DEFECT AND SHOULD HAVE BEEN REPLACED UNDER A RECALL. IF THIS HAD OCCURRED AT HIGH SPEED I ALSO FEEL IT COULD HAVE BEEN QUITE DANGEROUS.

Service Brakes
Filed Sep 29, 202042,369 milesNC

THE WARNING LIGHT CAME ON MULTIPLE TIMES (FIRST DAY 10/4/2019 DRIVING LOCALLY), REGARDING SERVICING THE TRANSMISSION, BRAKE AND AIRBAG AFTER STARTING AND IN A NON-MOVING MODE. ON THE SECOND DAY OF OWNERSHIP 10/5/2019, I TOOK IT TO THE CLOSEST JEEP DEALERSHIP TO HAVE THEM CHECK ON THE WARNING LIGHT. THE TECH ADVISOR GAVE ME A PRINT OUT OF ALL THE ERROR CODES SHOWING (QUITE A FEW). ON THE SIXTH DAY 10-10-2019, I ONLY HAD DRIVEN IT LOCALLY WHEN THE TRANSMISSION SLIPPED OUT OF THE DRIVE GEAR WHEN I WAS AT A STOP SIGN. THE DRIVE TRANSMISSION WASN'T ENGAGING WHEN I PRESSED THE GAS PEDAL. I PUT IT IN 'PARK' AND THEN BACK INTO 'DRIVE', AND IT THEN WENT FORWARD. I DROVE HOME, AND I PARKED THE JEEP IN MY YARD. I DIDN'T DRIVE IT AGAIN WITH A REAL CONCERN THAT THE JEEP WASN'T SAFE TO DRIVE AND NOT WANTING TO GET STRANDED ALONG A ROAD SOMEWHERE. IN 11/2019, I NEXT DROVE THE JEEP IN MY ATTEMPT TO GET IT TO THE DEALERSHIP SERVICE DEPARTMENT TO HAVE THE DIAGNOSTICS DONE TO FIND OUT THE EXACT ISSUES. THE TRANSMISSION DID THE SAME THING AND SLIPPED OUT OF 'DRIVE' IN BUSY STOP AND GO TRAFFIC IN ROUTE ON A 5 LANE HIGHWAY AT A TRAFFIC LIGHT AFTER STOPPING AND GIVING GAS TO MOVE FORWARD. THIS TIME IT TOOK FOUR ATTEMPTS (PLACING IN PARK AND THEN DRIVE) BEFORE THE JEEP WOULD DRIVE FORWARD. I MADE IT TO THE DEALERSHIP ON A PRAYER FIVE MINUTES FURTHER DOWN THE ROAD. THE FINAL DIAGNOSIS (12/18-2019) WAS THAT THE JEEP NEEDS A TRANSMISSION/ENGINE WIRING HARNESS. 'THERE IS A BRAKE IN THE TRANSMISSION CONT

Unknown or Other
Filed Sep 29, 202080,000 milesGA

WHEN IDLING OR STOPPED IN TRAFFIC OR A STOP SIGN THE CAR SHAKES, LUNGES AND STALLS AFTER FILLING UP WITH FUEL. THE DEALER HAS NO IDEA, SINCE NO CODES ARE SHOWN. AFTER ABOUT 25 MILES OF DRIVING AND LOWERING THE FUEL LEVEL I HAVE NO MORE ISSUES UNTIL THE NEXT FILL UP. WHILE AT A TRAFFIC LIGHT THE VEHICLE STALLED AND I PUT IT IN PARK TO RESTART IT AND IT DIDN'T REGISTER THAT IT WAS IN PARK AND MESSAGE FLASHED TO PUT IN PARK.

Unknown or Other
Filed Sep 29, 202059,000 milesLA

SERVICE SHIFTER MESSAGE AND GEAR LIGHTS ALL TURN RED. KEEPS HAPPENING WHILE IN MOTION.

Unknown or Other
Filed Sep 28, 202060,000 milesTN

60K MILES AND TRANSMISSION HAS WENT OUT

Vehicle Speed ControlCrash2 injured
Filed Sep 26, 2020CA

MY FIANCE AND I WERE INVOLVED IN A CAR ACCIDENT WITH A PARKED RV MY FIANCE WAS DRIVING TOWARDS THE TRAFFIC LIGHT WHEN OUT OF NO WHERE THE CAR SHIFTED GOING FORWARD AND CAUSING US TO CRASH AGAINST THE RV

Power Train
Filed Sep 25, 2020101,066 milesFL

DRIVING DOWN THE ROAD WHEN CAME TO A STOP AT A STOPLIGHT AND THE CAR GAVE A COUPLE CHUGS THEN DIED. IT SAID SERVICE TRANSMISSION, SERVICE PARK BREAK, SHIFT TO P THEN DESIRED GEAR. TOOK IT TO JEEP HAD THE RECALL DONE, THE VERY FIRST TIME I STARTED THE CAR AFTER GETTING IT BACK FROM JEEP THE SERVICE TRANSMISSION LIGHT CAME ON AND WOULD NOT DOWNSHIFT INTO A GEAR LOWER THAN 3RD. JEEP SAID IT WAS A BAD VALVE BODY, I HAVE ATTACHED THE WORK ORDER FROM JEEP THAT SAYS IT IS INOPERABLE. I ALSO ATTACHED THE NHTSA SAFETY RECALL THAT STATES THAT THE VALVE BODY WILL BECOME INOPERABLE. JEEP DENIED REIMBURSEMENT FOR THE FIX OF THE PART WE ARE JUST REQUESTING THAT THEY REIMBURSE FOR THIS BASED ON THE SAFETY RECALL.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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