What owners reported
Newest filingsFiled Oct 7, 2026FL
NHTSA Vehicle Safety Complaint Update | VIN: [XXX] | 10/7/26 | Owner: [XXX] Over the past three weeks I have experienced continuous traction battery fault warnings on my Jaguar I-Pace. As of approximately one week ago these faults are now accompanied by a "High Voltage System Fault Detected" warning. I had been told by a Jaguar tech that the BECM (Battery Energy Control Module) is supposed to reset and wipe these codes after "4 cycles" of the car turning on and off, so the daily faults have been very concerning. Today the vehicle produced a severe physical shudder and automatically reduced charge capacity from 80% to 72% — a new and concerning development; i'd also like to note that Jaguar's battery warranty explicitly calls a battery defective at 70%. Where some more severe cases were initially reduced to 72% charge by the Jaguar dealerships, my car was set to 80% until today. I have photographed each fault occurrence for documentation. I contacted Jaguar Orlando service to speak with a technician or manager regarding these escalating faults. After a five-minute hold I was informed they have not serviced this vehicle in two years and that someone would call me back. No callback has been received. JLR/Morley's repurchase offer, submitted after years of delay and multiple document requests, does not reflect the recall-driven depreciation this vehicle has suffered. I have not accepted it and they have once again "closed my case" which i hope is NOT being reported to NHTSA. I di
Filed Apr 17, 2026IL
I own a 2019 Jaguar I-PACE that is currently subject to a battery-related safety recall issued by the manufacturer. The defect involves the high-voltage battery system, which poses a potential fire risk and renders the vehicle unsafe to operate. Due to this recall, I have been advised that the vehicle is not safe to drive and should not be used. As a result, the vehicle is effectively unusable. This creates a safety concern because the battery defect presents a risk of thermal events, including fire, even when the vehicle is parked. The issue has been acknowledged by Jaguar Land Rover through the official recall. The vehicle has not been repaired because a complete and adequate remedy has not been made available. Jaguar Land Rover has inspected and reviewed the situation and has offered a buyback; however, the proposed resolution would leave me with approximately $10,000 in out-of-pocket financial loss despite the defect being manufacturer-related. There were no prior warning indicators that would have allowed me to prevent this issue. The problem became known upon notification of the recall. This situation has resulted in ongoing financial harm, as I am required to continue making payments on a vehicle that cannot be safely operated due to a manufacturer defect. The defective component (high-voltage battery system) is available for inspection upon request
Filed Apr 15, 2026NC
Jlr will not complete buyback recall at a fair price. Being cheated due to jlr dragging feet. It has been a year since fires and problem identified. No resolution.
Filed Nov 14, 2025CA
See attached document for complaint.
Filed Nov 6, 2025MI
The vehicle has experienced the Traction Battery Fault three times, which is the warning signal provided when there is a main battery fault situation. During the latest incident, the warning appeared and shortly afterward the vehicle emitted white smoke with an electrical odor and crackling from the front undercarriage. Emergency services were contacted through 911, and firefighters disconnected the 12V battery to stabilize the vehicle. Two previous traction-battery-related repair attempts were performed by Jaguar, and a third repair is currently underway. The repeated failure of the high-voltage traction battery system represents a potential fire risk and electrical hazard. I am reporting this incident to ensure NHTSA is aware of this high-voltage safety defect.
Filed Oct 6, 2025FL
Jaguar Can’t fix the battery fault issue with this issue. They have taken well over a year and half and nothing has happened in regards To them replacing the battery or repurchasing my vehicle for a reasonable amount
Filed Sep 12, 2025PA
This vehicle is part of a mandatory repurchase. I have had no contact from the manufacturer since March 20, 2025. The vehicle has been modified by the manufacturer from it's origional state while the reacquisition process is completed. It is no longer a usable vehicle because of this modification.
Filed Aug 30, 2025FL
Vehicle: Jaguar I-PACE Model Year: 2019 VIN: [XXX] Mileage at incident: ~63,000 miles Dealers Involved: Jaguar Land Rover Ft. Myers (FL), Jaguar Land Rover Naples (FL) Incident Dates: June–September 2025 Complaint Summary: Between June–September 2025 my Jaguar I-PACE experienced warranty and service obstruction tied to the traction battery recall. Jaguar Land Rover Ft. Myers submitted a false warranty claim for traction battery replacement, which was denied by the insurer as excluded. At the same time, the dealer misled the ADA driver/policyholder with a “coolant pump fault” explanation, even though the A/C system was operating normally, which made that failure mechanically impossible. The dealership never provided diagnostic codes from TOPIx/Pathfinder. On [XXX], at ~63,000 miles, the I-PACE was immobilized by a 12V failure. Both Ft. Myers and Naples dealerships refused assistance, leaving an ADA driver stranded. I had to replace the 12V battery myself to restore mobility. This raised a serious safety issue, as an immobilized I-PACE cannot be moved to a safe location in the event of fire. Text messages show direct Jaguar Land Rover Corporate involvement, with Ft. Myers stating: “We started a tech case and they will not proceed until they know if it is a buyback” and “Tech assistance will not give us assistance because of the open recall for buyback.” This demonstrates corporate obstruction of warranty rights. Multiple owners reported traction battery faults from March–June 2
Filed Jul 31, 2025MA
The manufacturer/dealer has been unable to remedy the safety recall NHTSA Campaign Number: 24V183000. I was notified in April 2024 that the battery would be replaced. I was nottfied in February 2025 that the battery was on order and would be replaced soon. It is now August 2025 and it is still not scheduled for replacement and parts are not available.
Filed Jul 29, 2025CO
The contact owns a 2019 JAGUAR I-PACE. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM). The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the process was deceptive. The contact had not experienced a failure.
Filed Jul 18, 2025WA
My vehicle experienced a persistent series of malfunctions over the course of its use, primarily related to the electric battery system. The most serious issue is a complete failure of the high-voltage battery, rendering the car entirely inoperable. The vehicle now displays a "Battery Fault" error message and cannot be started or driven. The manufacturer (Jaguar Land Rover) refuses to repair the vehicle under warranty while a buyback negotiation is underway, leaving me with an unusable and potentially unsafe EV. Despite repeated attempts to resolve the issue, no adequate repair or restitution has been provided. The vehicle is currently in my possession and available for inspection upon request. The vehicle's battery failure occurred without warning, and the car is now immobilized in a location where it could pose a hazard if not towed. The sudden loss of power and refusal to start could have placed me or others at risk had this occurred while driving or in traffic. The Jaguar Service Center confirmed the issue is due to a battery fault but declined to repair it during ongoing manufacturer buyback discussion. No repair or further inspection has been done. The vehicle displayed repeated system alerts and warning messages over the past two years. Most recently, it showed a persistent "Battery Fault" message immediately before total failure. Earlier issues included unreliable charging, loss of power, and recurring error messages related to the electric drive system. The earliest
Filed Jul 16, 2025CA
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System), and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim repair. Additionally, the contact stated that the vehicle had become undrivable and was towed to the dealer, where it was diagnosed with gear box failure. The contact started negotiations with the manufacturer for the repurchase of the vehicle as a final recall option. The contact and the manufacturer agreed on April 15th, 2025 to the solution. The contact stated that the manufacturer scheduled a meeting for the final repair on May 22, 2025, at 9 AM; however, the manufacturer representative arrived to the meeting two hours late, after the contact had waited for an hour and 30 minutes and had already left for work. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Filed Jul 16, 2025GA
I am writing to file a formal complaint regarding a safety-related recall (H514/H536) issued by Jaguar Land Rover North America, LLC for my 2019 Jaguar I-PACE. While Jaguar acknowledged the defect and offered a vehicle repurchase, I believe their resolution places an unfair financial burden on me, the consumer, despite the defect being entirely manufacturer-related. Jaguar has offered me a “Statutory Refund” of $31,987.25, while my vehicle loan payoff is $44,060.98—leaving me responsible for $12,073.73 out of pocket. I find this unacceptable given that the defect is not due to misuse or wear but rather a confirmed manufacturer issue under NHTSA Safety Recall H514/H536. This situation has created significant financial stress and emotional strain. I have not been negligent or abusive with the vehicle. I am simply a consumer seeking safe and fair resolution. It seems inappropriate that I should be penalized for Jaguar’s faulty product by being left in debt on a car I can no longer safely use. I respectfully request that NHTSA: •Review Jaguar’s handling of this recall and repurchase process •Investigate whether other owners are receiving similarly inadequate offers •Provide guidance on how consumers like me can be protected from incurring thousands in losses due to a confirmed manufacturer safety defect Thank you for your time and advocacy on behalf of consumer safety and fairness. I am available to provide additional documents, including Jaguar’s repurchase letter, at your reque
Filed Jul 3, 202522,000 milesTX
The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to start. The vehicle also failed to shift to neutral. The contact stated that the vehicle failed to fully charge. The battery warning error was displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was towed, and the local dealer was contacted. The dealer diagnosed that the failure was due to the traction battery and the main battery. The vehicle was repaired, but the failure recurred. Additionally, the dealer informed the contact not to park in the garage due to a possible fire. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer offered a buyback, but the buyback was not finalized. The failure mileage was approximately 22,000. Parts distribution disconnect.
Filed Jul 1, 2025MI
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the repurchase by the manufacturer was not yet unavailable. The local dealer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall resolution. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Filed Jun 10, 2025NY
See attached document for complaint.
Filed Jun 5, 202536,000 milesOH
The contact owns a 2019 Jaguar I-Pace. The contact received notifications of NHTSA Campaign Numbers: 23V369000 (Electrical System) and 24V183000 (Electrical System). The contact stated that the dealer consulted with the manufacturer, and it was decided to re-acquire the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the paperwork. The contact stated that when the manufacturer was contacted, the contact was informed that a representative would be in contact; however, after five months, the contact had not yet received a call. The contact stated that the vehicle battery failed in January 2025, and the vehicle was towed to a local dealer but was not diagnosed or repaired. The failure mileage was approximately 36,000. Parts distribution disconnect.
Filed Jun 5, 2025NJ
Consistent faulty battery warning back in the winter. Recently the brake pedal warning comes up very often, brake also feels like I need to apply more pressure when stopping. The lane assist also always gives me a warning light saying to drive with care.
Filed May 28, 2025CA
Vehicle began flashing Traction Battery Warnings along with warnings to stop driving car. I had been parking car outside for two years since notification from JLR to keep car outside and away from structures. Set up appointment for next day to have car towed to dealership, and asked them to attempt the latest software upgrade, understanding that it would not solve problem, but might make the car safe to drive. That same day, received buyback letter from JLR. Called dealer, told them to just try the update, nothing else. They asked me to pay $325 to inspect car. I refused and stated I was calling Morley as indicated in received letter. Called Morley, gave them information and followed up in email with all requested documentation. Morley advised me to keep the car at the dealership as they would be handling the buyback. Informed dealership that that was the plan. A few days later, Morley indicated that they would be settling the case by paying my KBB value, despite the fact that I am in California. I hired an attorney, who contacted Morley. We heard nothing for several weeks, during which time the dealership contacted me and insist I remove my car as they had heard nothing from Morley in the prior 30 days. The dealership tried to have me pay for services I did not authorize, and had taken apart and removed the windshield wiper and grill and interior covers under hood and had not reinstalled, nor were they in the car. The car was left on their lot, which an acknowledged rodent p
Filed May 19, 202554,000 milesAZ
The contact owns a 2019 Jaguar I-Pace. The contact stated that the engine had overheated. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim recall repair. Additionally, the manufacturer was contacted and offered to repurchase the vehicle at the value price. The contact stated that the manufacturer denied covering the remaining balance on the vehicle loan. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 54,000. Parts distribution disconnect.
Filed May 16, 2025PA
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact was offered a buy back; however, the contact was dissatisfied with the amount offered and decided to decline the offer. The contact had not experienced a failure. Parts distribution disconnect.
Filed May 16, 2025IL
My card displayed "Gearbox fault detected" on the instrument panel cluster. According to Jaguar Land Rover Technical Bulletin JLRTB0 2012 NAS3 released August 14, 2020, this could result in the car abruptly stopping when vehicle speed has reduced to 5 km/h (3 mph). The cause mentioned is "No retention to the front Electric Drive Unit (EDU) causing strain on the wiring going to the EDU parking lock actuator connector (C1YE113A). My JLR dealer in Naperville, IL, told me that the 2019 model wire was a few inches short and JLR fixed this in 2022 by adding a few more inches to the wire. However, the cost to fix this was $6700 since they had to take everything out of the car to fix this. Apparently, this issue has caused recalls in Norway and the U.K. but there was no recall for this issue in the USA. Besides being a danger to the public (if the car stops in the middle of the road with little warning), not including the US in the recall makes me feel JLR didn't do right by their customers in the US. I opened a Case {[XXX]} with JLR and their response was that I did not avail of recall H484, wherein I am supposed to buy a new 2024 Jaguar iPace and they would refund me $35,000 for my car. I was not ready to invest another $50,000 in a replacement. I was also given the impression that the only reason for the H484 recall were because batteries were catching on fire, so I agreed to get a new battery. When they replaced the battery, they could have also replaced the wiring going to the p
Filed May 7, 2025CA
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer failed to complete the final remedy, which involved repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the buyback. The manufacturer was made aware of the issue, but no assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
Filed May 2, 2025WA
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The contact had completed all the preliminary recall work to have the vehicle ready for a buy-back by the manufacturer; however, the dealer and the manufacturer had stopped communicating with the contact. The contact stated that she had a signed buy-back letter from the manufacturer on March 27, 2025, but the contact stated that the last contact with the manufacturer was on April 18, 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for completing the buy-back. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Filed Apr 28, 2025IN
In connection with Recall H514, my 2019 Jaguar I-Pace (SADHD2S16K1 F76172) had a battery fire risk that led Jaguar to issue a software update. Without prior notice, the update permanently disabled full battery function by capping the vehicle’s charge at 80%, significantly reducing range and usability. The update was irreversible and materially changed the safety and performance of the electric vehicle. After being forced to seek a replacement, I purchased a 2020 Jaguar I-Pace (SADHD2S17L1F81804). During transport of the 2020 vehicle home, it exhibited an “Electrical Battery Fault” warning, raising serious concerns about the continued reliability and safety of Jaguar’s battery systems even after the recall. This ongoing pattern of battery issues places consumers at risk of fire, vehicle immobilization, or loss of propulsion. Jaguar’s recall remedy has proven ineffective at fully addressing the underlying electrical and propulsion safety issues.
Filed Apr 24, 2025CO
We received a letter from Jaguar on 3/5/25 that our car has a fatal battery flaw that cannot be repaired which will necessitate a repurchase of the car. The flaw could result in a fire started by the battery. 7 weeks later and we have not been contacted by anyone from the third party group to start the process of the buyback of our recalled car. We proactively called the third party who confirmed they have our correct contact information. This concerns us greatly regarding the safety of our own property and our neighbors property since we live in a high risk wildfire district in Colorado. Every day that goes by is a day of worry that this car could put our family, neighbors and community at risk. Note: We did perform the prior recall repair (24V-633 or H514) which gates the charge to 80%. But that obviously isn’t the full solution since they are saying now it won’t overcome the underlying battery risk.
Filed Apr 22, 2025OR
Jaguar Land Rover North America (JLR) continues to neglect its federal recall obligations for the 2019 I-PACE under recalls H441, H514, and H536, exposing owners to serious fire risks. Despite multiple recall efforts, thermal overload incidents persist, proving JLR’s interim remedies—software updates and charging restrictions—are ineffective. JLR admits in its notices that affected vehicles remain unsafe, yet fails to resolve the defect or provide fair compensation. The only remedy is a manufacturer buyback, but JLR systematically undervalues offers, basing them on depressed Kelley Blue Book (KBB) values from Oct 2024 instead of pre-defect values minus reasonable depreciation. This forces owners into financial losses while JLR’s delays further erode resale value. JLR has refused to provide clear documentation on its buyback calculations, delayed responses to affected owners, and employed coercive tactics, telling consumers to accept flawed offers or risk future depreciation. In March 2023, nine months after purchasing our I-PACE, we experienced the first of three "Traction Battery Faults," narrowly avoiding fire. Since then, our vehicle has been restricted to an 80% charge, reducing range by 26% while still requiring outdoor parking due to fire risk. JLR’s failure to act promptly violates federal safety standards and leaves affected vehicles as potential hazards in public spaces. I urge NHTSA to investigate and enforce timely recall remedies, fair valuation processes, and imm
Filed Apr 11, 2025NY
We were getting repeated warnings that the vehicle's main battery had errors. We took it in repeatedly, and kept getting the errors. After taking it in after the H514 buyback program was announced, the dealer, Jaguar Landrover Manhattan, told us they're not even going to attempt repair (the vehicle is under full warranty), since we're just going to get the car repurchased by JLR. We've been waiting for the buyback for going on two months now, nothing has happened.
Filed Apr 11, 202555,000 milesCA
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact was offered a buyback; however, the contact declined the offer. In addition, the contact was advised that the vehicle was deemed unsafe to drive. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Filed Apr 8, 2025FL
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact was later informed that the manufacturer intended to buy back the vehicle as stated in the recall; however, the contact was not satisfied with the buyback offer in relation to the original purchase price and the market value of the vehicle. The contact had not experienced a failure. VIN tool confirms parts not available.
Filed Apr 7, 2025CO
Car recalled with buy back remedy under 24V-633 and H514 recalls. Timely resolution has not been provided as it has been over 5 months since the H514 recall and it is not reasonable to expect a customer to park and charge outside while limiting charge to 80%. The hazard has not been mitigated with no attempt by Jaguar to contact us to buy back the car in the past 5 months (told we'd be contacted within the next few weeks in December 2024). Attempted to contact JLR customer service relationship center on 4/7/25 with high call wait time.
Filed Mar 27, 2025NJ
UNKNOWN Respected Sir/Madam, This is in relation to recall H536 under which Jaguar has decided to do a forced buyback with lowball offer and no repair option is offered causing me heavy loss to get a similar replacement car or continue to drive unsafe car which can cause severe bodily injury or property damage. The NHSTA guidance for remedy as mentioned on the page 12 of document for "Motor Vehicle Safety Defects and Recalls" (link below) requires manufacturer to repair, replace or refund with reasonable allowance but I don't see Jaguar is offering reasonable allowance as their offered prices are based on the October/2024 date while the fire risk was already known from 2023 via recall H441. So I wanted to understand how NHSTA can help in this case and force Jaguar to take reasonable steps to resolve this situation. [XXX] Thanks, [XXX] P.S. I am selecting the incident date of [XXX] as this was the date I received the email related to buyback process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Filed Mar 26, 2025OH
Jaguar is not being forthcoming or acting in good faith in the process of the final remedy for the NHTSA Recall Number24V-633. They contacted me and provided an offer which I do not believe reflects the true value of my vehicle. I would have kept this car on which I owe nothing for another 5 years or more. The car was $80K new kept in mint condition and has a 100,000 mile warranty on the battery. It has 52,000 miles on it now. They made a small improvement in the offer after I complained but I am being forced to sell the vehicle back to Jaguar and purchase a new one or put myself and others at risk of injury or property damage due to this battery fire risk. They are providing no documentation of the offer amount they are providing which appears to be KBB from Oct 2024. The KBB for this car is diminished due to the battery issues which are the root of this recall. In addition to acquire a replacement vehicle I will need to spend time and money (sales tax, registration fees) for which they appear to be ignoring in the offer. They are also dragging the process out given how long ago this issue was identified. Seems it is the same issue that Chevy and others have dealt with from LG batteries, so why when Jaguar agreed with NHTSA to repurchase these vehicles in November 2024 are they not being responsive during the repurchase process. Is there anything we can do to improve this? I'm only asking them to come up from $27K to $30K to make the offer reasonable - not great but at least
Filed Mar 26, 202522,000 milesCA
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was limited with the distance the vehicle could be driven due to the limit on the maximum charge of 80%. The dealer was contacted, and the vehicle remained with the dealer. The manufacturer was made aware of the issue and the contact was provided a case number. The failure mileage was approximately 22,000. VIN tool confirms parts not available.
Filed Mar 26, 2025FL
I bring to your attention the inappropriate handling of the 2019 IPACE buybacks by Jaguar Land Rover North America, JLR. I own a 2019 IPACE purchased new from Jaguar Fort Lauderdale. In Oct 2024 and Feb 2025, JLR abandoned its attempts to repair the defective batteries of these cars and filed recall notices H514 and H536 with the NHTSA. JLR offered to buy back all 2019 IPACE vehicles as a definitive solution to the battery safety issue. JLR has made take-it-or-leave-it offers based on the 10/24 Kelly Blue Book values to repurchase the cars. I consider the date and the KBB value to be irrelevant to the 2019 Jaguar IPACE issue.On March 6, 2025, JLR offered me 29% of the original purchase price to repurchase my vehicle. I did not accept the low offer because, under consumer protection and warranty laws, the car should be repurchased at its original value minus a mileage deduction. My car has 40,000 miles on it, which is well within the 100,000-mile or 8-year warranty period for the battery. The KBB value reflects the dramatic drop in the market price of my vehicle in the used car market, resulting from JLR's inability to fix the batteries. Using the KBB value unfairly penalizes me for JRL’s manufacturing errors and failure to correct faulty equipment. If the car’s battery were working, the car would be worth more. I requested that JLR adhere to its Dispute Resolution Manual, which offers a resolution to warranty disputes through the Better Business Bureau Autoline Program. Despi
Filed Mar 20, 2025NY
We started having issues with the battery back in 2023. Smaller batteries were replaced, and the car went in several times for "updates" due to recalls. The last two times were due to potential over-heating of the battery and a "track fault detected" error message displayed on the dash and the mileage decreased. Most recently the car was in the shop for 2 weeks early 2025 to replace a faulty cell in the larger battery. This was the most recent recall "fixing" the issue -- but when we received the car it wouldn't charge past 80%, meaning it was not fixed and able to charge to 100%. A letter received 3/19/25 confirmed the issue was indeed not fixed and that these cars needed to be purchased back in order to comply with safety measures. These cars are literal moving fire hazards. We have a short driveway and the car is next to our house and I am scared to have it on my property. The offers being sent are absolutely unacceptable, not even enough to cover what is remaining on the car loan. The purchasers of these cars should not be held accountable FINANCIALLY for the deplorable actions of LG and Jaguar/Land Rover.
Filed Mar 20, 2025CA
My car has been limited to charging only to 70%. I often smell a kind of burning plastic when driving, but no smoke or fire. In addition the console display often freezes up or is completely blank.
Filed Mar 17, 2025OR
Last November I got a recall notice saying Jaguar would buy back my car. It is now March and Jaguar has yet to initiate the buyback. I have called the Jaguar 800 number and they confirm my car is part of the buyback but will not provide a timeline. They say that since they are buying back thousands of cars I just have to keep waiting until they contact me, but it has been 4 months now and I am beginning to doubt it they have any intention of actually buying it back.
Filed Mar 12, 2025FL
On January 28, 2025, I filed an online complaint #11639036 with you regarding Jaguar Land Rover of North America's (JLRNA) failure to comply with mandated Recall #23V637 concerning my 2019 Jaguar I-Pace (VIN [XXX] ------). During a follow-up call with your office on February 5, I emphasized the urgent nature of my complaint due to the safety risk at hand and attempted to clarify that this was not a new complaint, but regarding an existing recall. Yet, I have not received any form of response from your office over these last 4 weeks. Therefore, I am submitting this letter via certified mail/return receipt to ensure official acknowledgment of my complaint. Summary of Non-Compliance: Jaguar Land Rover North America (JLRNA) is in violation of U.S. Code Title 49, Subtitle VI, Part A, Chapter 301, Subchapter II, Section 30120, specifically regarding the unreasonable delay in remedying Recall #23V637, issued on November 18, 2024. Per the recall notice, JLRNA committed to reacquiring affected vehicles, including mine. Despite my full compliance with au necessary recall-mandated steps, JLRNA has failed to provide the required remedy, nor have they processed any payment or reacquisition of my vehicle. Section 30120 of the statute states: •(2) Failure to repair a motor vehicle or replacement equipment adequately within 60 days after its presentation is prima facie evidence of failure to repair within a reasonable time. •(3) If the Secretary determines that a manufacturer's remedy progra
Filed Mar 12, 2025GA
Used as daily drive for commute to work, each return to home, i would put it on the 7.5kw juicebox level 2 charger- this worked well since april 2024, until march 2025- upon returned from work, i place it on charge, and immediately went into "charging status error", with another message after disconnecting the charger port, "High voltage error but is ok to drive" message. Thinking it was a fluke, i let it sit few days, unplugged, and then attempted to check battery status on the driver dash screen, "high voltage error but is ok to drive" msg reappeared, i shut it off, waited 10 minutes, plugged in the charger that came with the car, 1.2kw charger, opened the driver door, waited for the screen to come on and display the battery charging status, to no avail. "Charging status:error" and in all red, and a red triangle on the right side of the dash display was present, along with brake error. I unplugged it, and attempted to move it further away from my house in case there is a problem i can't see, to no avail, i can not move it. the software updater shows no update available for the vehicle or for the infotainment center. the nearest dealer for me is over 40miles from me (rural area)- i have sent emails to JLR, and have not received acknowledgement or any replies.
Filed Mar 12, 2025CA
Car has completely failed several times in the middle of busy streets including the freeway on ramp. Jag has replaced the 12v battery once, tried to update software and now the car is totally inoperable. Los Angeles Jag dealer has had the car for 5 months with no definitive communication nor reliable timeline. I have been told the car will be repaired and delivered for months, now they say Jag will not repair but I have not been contacted for the buyback. I need transportation. I need help to get them to expedite and pay me a the fair value.
Filed Mar 12, 2025AR
No communication or attempt since November 6, 2024 from JLR to resolve NHTSA Recall Number 24V633000 which is noted as a fire/safety risk re: high voltage batteries. Repurchase noted as final remedy. JLR outsourced call center provided "in a couple of weeks" eta when contacted on 3/12/2025. Vehicle charge capacity limited to 80% by JLR, significantly impacts utility of vehicle in addition to safety risk.
Filed Mar 12, 202522,000 milesCA
The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at approximately 20 MPH, the vehicle shuddered and stalled. An unknown warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the vehicle was seized after the gear shifter was shifted to park. The vehicle was towed to an unknown dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the first dealer for another diagnostic test; however, the dealer refused to perform the diagnostic test or service the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 22,000.
Filed Mar 12, 2025NV
Received a system error "Gear box fault error". This is the second time I've received this message. The car makes a static noise that is loud. Also makes a loud grinding noise. Took car into local dealership for repair. Also received High Voltage error. Get the same Gear Box Fault error 3/6/25 . This time the car stop in the middle of the street. Luckily no one was injured or hurt.
Filed Mar 11, 2025NJ
Several battery modules have been replaced in less than two years of ownership. Spoke w JLR , they will contact me soon. It’s been almost 10 months and I have not heard back. My vehicle range has been incredibly reduced, thereby restricting driving range. Unable to charge for fear of property damage. Please assist with expediting this matter. Thanks.
Filed Mar 6, 2025CA
Dear Sir, JLR is purposefully delaying repairing our cars, replacing the battery. They reduced our charging capacity to 80% as part of the H514 recall to avoid battery fires which makes the car unusable for long drives. Now as part of the recall H536, they are purchasing our vehicle at KBB value as of October 2024 which is low balling us. Car prices have taken major hit because of the battery issues/recall. I have a question relating to Recall 24V-633/H536. On your website the status is listed as: Recall Incomplete, remedy not yet available. The Jaguar recall website lists the status as: Repair Description: As a final remedy, JLR will reacquire vehicles from affected customers. It is reported that Jaguar Land Rover (JLR) is offering customers a buyback amount based on Kelley Blue Book (KBB) valuations as of 18 Oct 2024. This is the date that H536 was made public. However, on page 12 of your publication titled, "Motor Vehicle Safety Defects and Recalls: What Every Vehicle Owner Should Know", it states the following: "In the case of a vehicle recall, the manufacturer may choose to repair the vehicle at no charge; replace the vehicle with an identical or similar vehicle; or refund the purchase price in full, minus a reasonable allowance for depreciation." Question: If your stated remedy requires a manufacturer to "refund the purchase price in full...", how is it that JLR is allowed to remedy this unresolveable safety hazard with something other than full purchase price? Please p
Filed Mar 6, 202561,000 milesCA
The contact owns a 2019 Jaguar I-Pace 90. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was limited to the distance the vehicle could drive due to limit on the available charge. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The failure mileage was approximately 61,000. VIN tool confirms parts not available.
Filed Mar 6, 2025CA
This vehicle is a lemon. The electrical system has major fault. The vehicle stops randomly even when it is in motion, which is a major hazard in itself. Plus, the car battery is a fire risk. This vehicle is a weapon with potential to kill buyer, family, and friends, and cause property damage to anything nearby. It would possibly lead to a California-wide wide fire as well.
Filed Mar 4, 2025VA
Jaguar has had multiple recalls for the 2019 I-Pace to address the potential of a thermal overload event with the high voltage/traction battery through the use of software updates. The vehicle has a stated warranty that covers defects, and is good for 8 years/100,000 miles. The most recent software update has limited the ability to charge the battery to a max capacity of 80%, which was made available in November of 2023. It is not March of 2024 and a permanent fix has not been made available, and have been continue to drive vehicles that may be at risk for a fire. Jaguar does not be interested in honoring the terms of their warranty to replace a defective battery.
Filed Mar 4, 202567,000 milesCA
The contact owns a 2019 Jaguar I-Pace. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the battery warning light illuminated and a high voltage battery failure message displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The vehicle was towed to the dealer, where it was diagnosed that the battery energy control module had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer failed to complete the final remedy, which involved repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall buyback. The manufacturer was made aware of the failure, but no assistance was provided, and a case was opened. The failure mileage was approximately 67,000. Parts distribution disconnect.
Complaints 1-50 of 149, newest first, reproduced as filed.