OUR BUS WAS AT INTERNATIONAL DEALER IN TUSCALOOSA HAVING WARRANTY WORK DONE. WHILE SERVICE DEPARTMENT WAS DOING WORK ON BUS IT CAUGHT FIRE AND WAS DESTROYED. THIS OCCURRED ON JULY 31 2017. THE DEALER'S (SOUTHLAND) INSURANCE CARRIER TOLD ME ON PHONE AUGUST 24TH THAT THE MANUFACTURER HAD A KNOWN ISSUE WITH THIS PRODUCT AND THAT IS WHY THINGS ARE TAKING SO LONG .SAID FIRE INVESTIGATOR HAS REQUESTED MECHANICAL ENGINEER. TRAVELERS INSURANCE IS CARRIER FOR SOUTHLAND INT. [XXX] [XXX] IS WHO I TALKED TO FROM TRAVELERS ON AUGUST 24TH CLAIM # [XXX] WE HAVE 5 MORE OF THESE BUSES IN USE AND MULTIPLE ENGINE ISSUES. CONCERNED WITH SAFETY AFTER THIS ONE BURNED. MY NAME [XXX] TRANSPORTATION SUPERVISOR [XXX]DEPT. OF ED VERNON ALABAMA [XXX] THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2013 International CE
Owners filed 2 complaints about this vehicle with federal regulators, most often about the service brakes. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Service Brakes | 1 | 1 | 0 | 0 | |
| Engine | 1 | 0 | 1 | 0 |
What owners reported
Newest filingsA 2013 INTERNATIONAL CE 3000 SPECIAL NEEDS LIFT BUS WAS ON A MORNING ROUTE WHICH HAS EXISTED FOR MANY YEARS. IT ENTERED AN APARTMENT COMPLEX DRIVEWAY WITHOUT ANY ISSUES. UPON EXITING THE APARTMENT COMPLEX THE BRAKE AIR TANK HIT AND RUBBED THE GROUND BREAKING OFF THREE VALVES. THE BUS ROLLED APPROXIMATELY 25 MORE FEET AND THEN THE BRAKES LOCKED. IT HAPPENED A SECOND TIME THIS YEAR. NONE OF OUR 230 OTHER BUSES IN OUR FLEET EVEN COME CLOSE TO IMPACTING THE GROUND AT THIS APARTMENT COMPLEX. THIS NEWER LOW AIR TANK CONFIGURATION IS AN EXTREME SAFETY HAZARD ESPECIALLY IF IT WERE CROSSING RAILROAD TRACKS WITH SPECIAL NEEDS STUDENTS ON BOARD. INTERNATIONAL CHANGED THE DESIGN AND CONFIGURATION OF THE AIR TANKS IN 2013 FROM PREVIOUS YEAR MODELS. PREVIOUS YEAR MODELS HAD THE TANKS WELL ABOVE THE CHASSIS FRAME AND WERE NEVER AN ISSUE. *TR
2 of 2 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.