Owners filed 155 complaints about this vehicle with federal regulators, most often about the airbags. It has been recalled 5 times.
When it fails
07500075,000 milesMedian miles at failure
90 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.
Most common 2007 Infiniti M35 problems
45 of the 155 complaints (29%) are about the airbags.
Component
Reports
Crashes
Fires
Injuries
Air Bags · airbags
45
2
0
2
Seats
39
0
0
1
Steering
26
0
0
0
Vehicle Speed Control · throttle and acceleration
8
1
0
0
Unknown or Other
8
2
0
1
Tires
4
0
0
0
Structure · body and frame
4
0
0
0
Structure › Body · body and frame
3
0
0
1
Engine
3
0
0
0
Electrical System
3
0
0
0
5 safety recalls
Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module22E066000
Filed Aug 9, 2022375 vehiclesNissan North America, Inc.
Defect. Nissan North America, Inc. (Nissan) is recalling certain air bag inflator replacement service parts that may have been installed as part of a theft or collision repair. The parts include certain passenger-side air bag inflators designed to fit Infiniti 2002-2003 QX4, 2006-2010 M35 and M45; Nissan 2001-2003 Maxima, 2002-2006 Sentra, and both driver and passenger-side inflators designed to fit 2007-2012 Versa Sedan and Versa Hatchback vehicles. Please see Nissan's recall report for the specific part numbers. These replacement inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. Dealers will inspect and replace the inflators as necessary, free of charge. Owner notification letters are expected to be mailed September 14, 2022. Owners may contact Nissan's customer service at 1-800-867-7669.
Air Bags › Frontal › Passenger Side › Inflator Module20V008000
Filed Jan 9, 2020307,962 vehiclesNissan North America, Inc.
Defect. Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are equipped with non-desiccated, frontal passenger air bag inflators containing phase stabilized ammonium nitrate (PSAN) propellant that were used as interim remedy parts for previous Takata recalls. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.
Air Bags › Frontal › Passenger Side › Inflator Module17V028000
Filed Jan 10, 2017152,554 vehiclesNissan North America, Inc.
Defect. Nissan North America, Inc. (Nissan) is recalling certain 2012 Nissan Versa hatchbacks originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S. Virgin Islands, or "Zone A". Additionally, if not included in "Zone A" above, Nissan is recalling certain 2009-2010 Infiniti M35 and M45 and 2009 Nissan Versa sedans and hatchbacks originally sold, or ever registered, in Arizona, Arkansas, Delaware, the District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B". Additionally, if not included in "Zone A" or "Zone B" above, Nissan is recalling certain 2005-2008 Infiniti FX35 and FX45, 2006-2010 Infiniti M35 and M45, and 2007-2008 Nissan Versa vehicles originally sold, or ever registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy. Nissan will notify owners, and dealers will replace the front passenger air bag inflators, free of charge. The recall began on June 8, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-647-7261.
Air Bags › Frontal › Passenger Side › Inflator Module16V349000
Filed May 24, 2016413,852 vehiclesNissan North America, Inc.
Defect. Nissan North America, Inc. (Nissan) is recalling certain model year 2003-2008 Infiniti FX35 and FX45, 2003-2004 Infiniti I35, 2006-2010 Infiniti M35 and M45, and 2007-2011 Nissan Versa vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Nissan is recalling certain model year 2005-2008 Infiniti FX35 and FX45, 2003-2004 Infiniti I35, 2006-2008 Infiniti M35 and M45, and 2007-2008 Nissan Versa vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Nissan is recalling certain model year 2003-2004 Infiniti I35 vehicles originally sold, or registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy. Nissan will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began December 21, 2017. All owners should receive a second notice by May 15, 2017. Owners may contact Nissan customer service at 1-800-647-7261.
Vehicle Speed Control › Accelerator Pedal13V430000
Filed Sep 26, 201398,307 vehiclesNissan North America, Inc.
Defect. Nissan North America, Inc. (Nissan) is recalling certain model year 2006-2010 Infiniti M35 and M45 vehicles manufactured April 4, 2004, through October 5, 2010. Over time, the accelerator pedal sensor signal may deteriorate resulting in the output of an incorrect signal causing the engine to go into fail-safe (limp home) mode.
Risk. In this fail-safe mode, throttle valve deposits may cause the engine to stall when the vehicle is coming to a stop or at idle, increasing the risk of a crash.
Remedy. Nissan will notify owners, and dealers will replace the accelerator pedal assembly and reprogram the engine control module, free of charge. The recall is expected to begin during November 2013. Owners may contact Nissan at 1-800-647-7261.
All 5 campaigns on file, newest first.
What owners reported
Newest filings
Seats
Filed Mar 30, 2026CO
I am filing a complaint regarding a safety-related failure of the driver’s seat bracket in my vehicle. The bracket has broken, causing the driver’s seat to rock back and forth while the vehicle is in motion. I took the vehicle to an authorized dealer for inspection, and they confirmed that the seat bracket has failed. I was also informed that the replacement part is no longer in production and is unavailable. This condition poses a significant safety risk. A loose or unstable driver’s seat can impair vehicle control, increase driver distraction, and reduce the effectiveness of seatbelt and airbag systems in the event of a crash. As a result, this defect substantially increases the likelihood of an accident and the risk of serious injury. I am aware that there have been numerous similar complaints regarding this issue, yet no recall has been issued. Given the safety implications and apparent frequency of this defect, I believe this matter warrants further investigation and corrective action.
Seats
Filed Apr 30, 2025MN
I was driving home recently and the back of my seat near the base gave out on me, the lower back/bottom raising motor was working but the seat was not going up. Upon inspection I found that the welds on the seat bracket had broken, going online and searching found me countless forums of seat brackets breaking during driving. Two main issues with this 1. I almost lost control due to the sudden drop 2. If I was to get into a collision the seat is not secure whatsoever. This is not an uncommon issue and I am astonished no recall has been given Sources of similarity [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical System
Filed Aug 17, 2022CA
Electrical fault in a sensor that I believe causes the engine to shut down. This issue was reported to Infiniti but not corrected; although, Nissan issued a voluntary recall citing a sensor failure that can lead to engine shutdown.
Air Bags
Filed May 4, 2022CT
Failure of Occupant Detection Sensor. Air bag light keeps blinking.
Vehicle Speed Control
Filed Feb 19, 2022CA
WHILE TRAVELING 65 MPH ON AN INTERSTATE MY CAR SLOWED TO APPROXIMATELY 20MPH AND IWOULD NOT ACCELERATE. THE SLIP INDICATOR/VOC AND CHECK ENGINE LIGHT CAME ON AND ALL I WAS ABLE TO DO WAS MAKE IT TO THE EXIT WITH MY HAZARD LIGHTS ON. I THOUGHT MAYBE THE BATTERY OR ALTERNATOR WAS THE CAUSE. I TESTED BOTH AND BOTH WERE GOOD. I WAS BEEN TRYING TO TRACK DOWN THE PROBLEM AND HAD BEEN AT A LOSS UNTIL I STARTED TO INVESTIGATE DISCOVERING THAT SEVERAL 07 INFINITY MODELS HAVE BEEN HAVING THE SIMILAR ISSUE AS MINE.
Air Bags
Filed Aug 12, 2021GA
There are cracks all along the airbags in the front of the vehicle just like the previous recalled Infiniti models
Unknown or OtherCrash1 injured
Filed Jul 17, 2021IN
On 7/13/21 afternoon, I parked my car in a parking garage of Purdue University, located in West Lafayette, IN. Around 6 pm, as I was backing out of my parking spot on reverse gear and turning the steering wheel, the car seemed sluggish. So, I pressed the accelerator -- lightly, I believe . All of a sudden, the car just took off, moving backward very fast in a semicircle. It first hit the back of a parked car with its front right side and then a concrete wall with its back with tremendous force. I was alone in the car. I called my wife. She came from our home and called 911. The university police and medic arrived promptly, as did two of our friends. One friend drove my wife and me to IU Health Hospital emergency in Lafayette, IN, and the other friend waited at the accident spot for AAA to come. Apparently, AAA came a little later and towed the car to Nissan of Lafayette body shop. Based on the x-rays and CT scans done at the emergency, the attending physician's assistant told me -- apparently, after consulting with a neurosurgeon -- that I suffered two fractures in a neck bone ("transverse process of cervical vertebra"). She gave me a hard collar and asked me to wear it 24 hours a day, expect when taking a shower, for 6 to 8 weeks. She also asked me to see a neurosurgeon, whom I will see on 7/26/21. The body shop person I spoke with next day told me that the car would likely be totaled (the car is still there). Since then, I have been thinking why the car moved so fast and al
Unknown or Other
Filed May 17, 2021VA
I have a 2007 Infiniti M35S that has been garaged kept since purchase. My dashboard has started to crack and exude a shiny, sticky, messy substance. I do not know whether this substance is toxic to the touch or my respiratory system. I have never used any type of cleaner or solvents on my dashboard, only a microfiber towel and water. I'm not sure how to answer how my safety or the safety of others is at risk since I don't know what the particular substance is. Secondly does the fragile state of the dashboard put me and my passengers at greater risk of injury with the discharge of an airbag. I have read several complaints where other Infiniti owners are experiencing the same issue with Infiniti vehicles circa 2006 - 2008. Infiniti should do the right thing and fix this problem!!
Seats
Filed May 15, 202080,000 milesTX
THE LEFT FRONT DRIVER SEAT BEGAN MOVING SLIGHTLY FWD/BACK WHEN BRAKING AND ACCELERATING AT @ 75K MILES. THEN THAT ASSEMBLY JUST BROKE (SEAT SETTLED) AS I GOT IN THE CAR ONE DAY AND I CAN NO LONGER MOVE IT BACK AND FORTH OR UP/DOWN AT ALL. SO RAIL BROKE AND THEN THE SEAT MOTOR DIED. I HAVE READ OF SO MANY OF THESE STORIES WITH THIS YEAR VEHICLE. UPON RESEARCH, I FOUND THEY ONLY USED THIS ASSY FROM 5/2006 TO 9/2007. I HAVE TO BELIEVE NISSAN/INFINITI KNEW THEY HAD AN ISSUE WITH THIS DESIGN. *TR
Visibility/Wiper
Filed May 7, 2020GA
I HAVE A VERY STICKY AND MELTING DASHBOARD THAT IS AFFECTING THE VISIBILITY AND GLARE WHILE DRIVING. *TR
Unknown or Other
Filed Feb 9, 2020OK
I HAVE NOTICED MY DASH IS MELTING TERRIBLY BAD ITS NOW HAS SOFT SPOTS AND IS NOW SUPER STICKY FROM MELTING AND CRACKING AND CHIPING OFF IN SOME AREAS WHERE IT HAS MELTED AND THEN CRACKED AS IT HARDENED BACK. IF I TRY TO CLEAN IT WITH CLEANER MADE FOR DASHES THE COLOR JUST SMEARS AND THE DASH MATERIAL ITS SELF SMEARS AND ANY KIND OF CAR CLOTH JUST LEAVES PATCHES OF STUFF FROM THE DASH BEING STICKY AND MELTED. THIS HAS BEEN A COMMON PROBLEM I AM FINDING ALL OVER THE WEB. WHY ARE OUR DASHES NOT BEING FIXED? THIS CAN CAUSE MAJOR ISSUES IF I WAS TO GET INTO A WRECK AND THE DASH JUST CRUMBLES OR SQUISHES BECAUSE ITS MELTED.
Seats
Filed Aug 16, 201975,000 milesIN
I WAS DRIVING ON FREEWAY AND DRIVERS SEAT BRACKET BROKE AND THREW ME FORWARD AND ALMOST CAUSED SEVERE ACCIDENT--- TOOK TO DEALER WHO SAID THIS HAPPENS A LOT IN THESE CARS AND THEY WANTED 1500$ TO FIX-- I CANT AFFORD-- I CHECKED AND THERE HAVE BEEN OVER A HUNDRED SUCH REPORTS-- SOME INVOLVING INJURY-- SHOULD THESE SEAT BRACKETS NOT BE RECALLED??? ONLY 75K ON ODOMETER
Electrical System
Filed Aug 10, 2018260,000 milesFL
AS I WAS DRIVING ON A NORMAL CITY STREET IN REGULAR TRAFFIC, THE DRIVER SEAT SUDDENLY STARTED MOVING FORWARD, POWERED BY THE SEAT CONTROL. I REACHED DOWN TO PUSH THE LEVER/SEAT CONTROL BACK, BUT THE SEAT MOTOR WOULD NOT STOP; IT PUSHED THE SEAT FULLY FORWARD. I STOPPED THE CAR TO MOVE IT BACK AND WAS UNABLE TO. THE OTHER SEAT FUNCTIONS WORKED: UP, DOWN, TILT, ETC. THIS HAS HAPPENED ON FOUR SEPARATE OCCASIONS. THE LAST THREE TIMES THE SEAT MOTOR HAS STARTED WORKING AGAIN OF ITS OWN ACCORD. THIS TIME IT IS STILL STUCK FORWARD.
Seats
Filed Jul 9, 2018NC
THE POWER SEATS LOST ITS MEMORY FUNCTION
Engine
Filed Jul 3, 2018105,000 milesMD
MY DRIVE SHAFT BROKE WHILE I WAS ON THE HIGHWAY DRIVING AT 65MPH. THE DRIVE SHAFT THEN BANG A MASSIVE DENT IN THE ENGINE. 1200$ I WAS LUCKY ENOUGH TO BE ALIVE TO REPORT THIS
Service Brakes
Filed Jun 11, 2018140,000 milesNV
I AM GETTING A CODE OF P1772 LOW COAST SOLENOID VALVE WITHIN THE TRANSMIT ION. WHEN THIS DOES THIS THE ENGINE WILL NOT SHIFT INTO GEAR WHEN VEHICLE IS ON THE ROAD, AND WILL JUST COAST AND WE HAVE NO CONTROL OF THE VEHICLE. NISSAN KNOWS ABOUT IT AND HAS IT PROCEDURE TO DIAGNOSE IT. VEHICLE IS IN MOTION AT THE TIME. FAULTY CENSOR WITHIN THE VALVE BODY. INFINITY PART NUMBER: 3175017X4E
Seats
Filed Jun 9, 2018122,500 milesIN
DURING NORMAL OPERATION, THE SEAT HAS FAILED IN IT'S ORIGINAL DESIGN INTENT. I BELIEVE THAT THE A FAILURE IN SOME COMPONENT UNDER THE SEAT CAUSED STRESS ON THE PIVOT POINT FOR UP-DOWN MOVEMENT IN THE SEAT AND OVER AN EXTENDED PERIOD OF TIME THE POINT FINALLY SHEARED. I BELIEVE THE EXTENSIVE STRESS WAS CAUSED BECAUSE OF THE AUTOMATIC SEAT MOVEMENT THAT OCCURS WHEN THE DRIVER ENTERS AND EXITS THE VEHICLE THE BRACKET WHICH ALLOWS THE SEAT TO MOVE UP AND DOWN WITH THE POWERED CONTROL HAS FAILED ON BOTH SIDES OF THE LEFT FRONT BUCKET SEAT. THE SEAT NOW MOVES FREELY FORWARD AND BACK AND POSES A SERIOUS SAFETY RISK TO MYSELF AND ANYONE ELSE WHO MIGHT BE DRIVING THE VEHICLE. THIS PUTS ME IN A TERRIBLE POSITION BECAUSE AS A CONCERNED CONSUMER I HAVE TO WORRY ABOUT THE FACT THAT AN ACCIDENT COULD BE FATAL DUE TO COMPONENT FAILURES. SHOULD I MOVE FORWARD WITH GETTING RID OF THE VEHICLE, EITHER BY SELLING IT TO ANOTHER PERSON OR TRADING IN THE VEHICLE, I PUT SOMEONE ELSE IN RISK AND/OR WILL TAKE A HUGE LOSS ON THE VALUE OF THE VEHICLE BECAUSE OF THE CONDITION WHICH WAS CAUSED BY POOR DESIGN AND/OR QUALITY TESTING. THIS IS A SERIOUS ISSUE AND NEEDS TO BE REMEDIED BY NISSAN USA IMMEDIATELY!
Seats
Filed May 14, 2018135,000 milesFL
THE DRIVER SEAT REAR BRACKET BROKE UNDER NORMAL USE AND HAS RESULTED IN THE SEAT NOT BEING SECURELY ATTACHED TO THE FRAME. I WAS ENTERING THE PARKED VEHICLE WHEN IT BROKE. AS A RESULT THE SEAT FLIPS FORWARD WHEN STOPPING WHICH IS EXTREMELY UNSAFE. JUDGING BY THE HUNDREDS (M/B THOUSANDS OF COMPLAINTS ONLINE) THIS IS CLEARLY A MAJOR MANUFACTURING DEFECT THAT NISSAN SHOULD REPAIR AT NO COST TO OWNERS.
Air Bags
Filed Jan 20, 2018CA
TAKATA RECALL: MAY 23, 2016 MANUFACTURER RECALL NUMBERR1622 NHTSA RECALL NUMBER16V-349 RECALL STATUSRECALL INCOMPLETE ACCORDING TO THIS RECALL, IT STATES THAT I SHOULD NOT HAVE PASSENGERS IN THE CAR BECAUSE THE AIRBAG COULD DEPLOY AT ANY TIME AND MAY SEND METAL PIECES FLYING. THIS IS THE ONLY FORM OF TRANSPORTATION THAT I OWN, IT IS NOT ONLY INCONVENIENT NOT TO BE ABLE TO DRIVE OTHERS AROUND (I HAVE 2 KIDS) BUT IT MAKES ME WORRIED ABOUT MYSELF. HOW LONG DOES IT TAKE FOR THEM TO GET THE PARTS TO REPLACE THIS ISSUE? HOW MUCH LONGER ARE WE TO ENDURE THIS INCONVENIENCE AND STRESS? IT HAS BEEN ALMOST 2 YEARS.
Fuel/Propulsion System
Filed Nov 25, 201794,000 milesCA
FUEL GAUGE DOES NOT READ CORRESPOND TO AMOUNT OF FUEL IN TANK. WHEN CAR IS EMPTY FUEL GAUGE CONTINUES TO SHOW 1/4 TANK LEADING TO DANGEROUS STALLS IN TRAFFIC. THERE WAS A RECALL ISSUED FOR 2003-2004 M45 VEHICLES FOR THIS EXACT SAME PROBLEM.
Seats
Filed Sep 28, 2017130,000 milesMD
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT DRIVER SIDE SEAT BELT FAILED AND THE SEAT LOOKED AS IF IT WERE POSITIONED INCORRECTLY AND UNBALANCED. WHEN THE CONTACT ATTEMPTED TO ADJUST THE SEAT, IT FAILED TO MOVE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (INFINITI SUITLAND, 4800 BRANCH AVE, SUITLAND, MD, 20746) WHERE IT WAS DIAGNOSED THAT THE FRAME /LEVER FAILED AND THAT THE ENTIRE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS NO RECALL AND THAT THE REPLACEMENT WOULD BE AN OUT OF POCKET EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Seats
Filed Aug 27, 2017108,000 milesFL
THE TWO BRACKETS THAT SUPPORT THE SEAT BACK ON THE DRIVERS SEAT HAVE SNAPPED / SHEARED. THE SEAT BACK IS NO LONGER SUPPORTED AND THE SEAT BASE RAISING MECHANISM NO LONGER WORKS. THE PROBLEM STARTED ON THE RIGHT SIDE AND AFTER A COUPLE OF WEEKS THE LEFT SIDE FAILED.
Air Bags
Filed Jun 26, 2017WA
TAKATA RECALL. RECALL ISSUED 1/10/2017, MANUFACTURER RECALL NUMBER 1701, NHTSA RECALL NUMBER 17V-028. HAVE NOT HEARD FROM DEALER!
Air Bags
Filed Jun 19, 2017FL
2007 INFINITI M35. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD EXPOSURE TO SUNLIGHT- MELTS/ STICKY, EMITS A CHEMICAL ODOR AND DISPLAYS CRACKS. *SMD THE CONSUMER STATED THE AIR BAG RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 06/19/2017*JS
Unknown or OtherCrash
Filed May 29, 2017100,000 milesTX
DASH HAS CRACKED IN NUMEROUS PLACES. THE CAR IS GARAGE KEPT AND I CLEAN THE DASH WITH A LIGHTLY DAMP RAG, NO PRODUCTS. IT BEGAN TO FEEL STICKY/TACKY BEFORE IT CRACKED. INFINITI IS DOING NOTHING TO RESOLVE THIS.
Air Bags
Filed Apr 5, 2017CA
TAKATA RECALL - INFINITI M35 2007 RECEIVED THE RECALL NOTICE AROUND 6 MONTHS AGO AND NEVER GOT A SECOND LETTER FOR AN APPOINTMENT. JUST CALLED THE INFINITI DEALER AND WAS TOLD THEY WILL ORDER THE PARTS AND MY APPOINTMENT WILL BE IN TWO MORE MONTHS. WHY WEREN'T THE PARTS ALREADY ON ORDER? WHY DID I HAVE TO CALL? WHY IS IT GOING TO TAKE TWO MORE MONTHS? NO ONE TO RIDE IN THE PASSENGER SEAT FOR 8 MONTHS! TOTALLY RIDICULOUS FOR A MAJOR SAFETY PROBLEM.
Air Bags
Filed Apr 3, 201748,000 milesTX
I HAVE CONTACTED THE NISSAN CONSUMERS AND FILED A REPORT APPROXIMATELY 2-MONTHS AGO AND WAS GIVEN AN INCIDENT NUMBER. I HAD COMPLAINED ABOUT SEVERAL CRACKS ON MY DASHBOARD IN MY 2007 INFINITI M35. MY VEHICLE OF LOW MILEAGE AND WELL MAINTAINED AND KEPT IN THE GARAGE. I HAVE NEVER UTILIZED ANY OTHER PRODUCTS ON THE DASHBOARDS. I HAVE BEEN REVIEWING SEVERAL POSTINGS BY OTHER CONSUMERS THAT HAVE BEEN DEALING WITH THE SAME ISSUE AND THE DEALERSHIP REFUSES TO INSTALL A NEW DASHBOARD DUE TO THE AGE OF THE VEHICLE. THIS IS A MALFUNCTION OF PRODUCTION ON NISSAN INFINITI PART AND ALL THOSE CONSUMERS AFFECTED SHOULD GET A FREE DASHBOARD REPLACEMENT FOR THE DEFECTIVE OF PART WHEN CAR WAS MADE INTO PRODUCTION. TO-DATE THERE'S A RECALL ON THE AIRBAG WHICH NO PART STILL HAS COME OR DELIVERED YET TO THE DEALERSHIP. I AM ADDRESSING MY GRAVE CONCERN AND HOPE THAT OTHER CONSUMERS WILL FILE A CLASS ACTION SUIT AGAIN THE NISSAN INFINITI FOR SELLING THESE CERTAIN KIND OF VEHICLES WITH DEFECTS AND DO NOT WANT TO HONOR THE REPLACEMENT OF DASHBOARDS THAT WERE IMPROPERLY PRODUCED BY THE MANUFACTURER. FOR A LUXURY CAR TO HAVE SUCH PROBLEMS THEN I AM VERY APPALLED DUE TO THE FACT THAT'S ALL I MOSTLY PURCHASE IS NISSAN VEHICLES. THIS MATTER NEEDS TO BE RECTIFIED WITH ALL CONSUMERS THAT ARE HAVING THE SAME ISSUE AS I AM WITH THIS PARTICULAR VEHICLE AND OTHER MODELS OF THE INFINITI ARE HAVING THE SAME OR SIMILAR PROBLEMS.
Unknown or Other
Filed Mar 29, 201782,536 milesFL
THE DASH IS CRACKING IN MULTIPLE PLACES AND IS STICKY TO THE TOUCH. INFINITI HAS NOT CHANGED THE AIR BAG YET AND HAS TOLD ME WHEN THEY DO THE DASH WILL PROBABLY BE IN WORSE SHAPE. THE CAR IS KEPT IN A GARAGE AT HOME AND A SUN SHIELD IS PUT IN THE WINDOW WHEN IT IS OUTSIDE. THE CAR HAS BEEN WELL MAINTAINED AND INFINITI DOES NOT SEE THIS AS A PROBLEM WITH THE M35.
Air Bags
Filed Mar 27, 2017NJ
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINTI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V028000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Mar 22, 2017FL
"TAKATA RECALL"... RECALL WAS ISSUED NHTSA 16V-349 AROUND MAY 2016. NO RESULTS FROM DEALER AS OF THIS DATE. THIS IS A DISGRACE,WHY BOTHER WITH A RECALL IF IT CAN NOT BE ENFORCED AND PROVIDE RESULTS.?? IS THIS ANOTHER INEFFECTIVE AGENCY? A LOT OF PEOPLE EMPLOYED BUT APPARENTLY PRODUCING FEW RESULTS.
Air Bags
Filed Mar 13, 2017GA
STILL NO PARTS SINCE JULY 2016 CAN NOT USE FRONT PASSENGER SIDE OF VEHICLE.
Air Bags
Filed Mar 13, 2017VA
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Mar 10, 2017VA
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/17*LJ UPDATED 08/15/2017*JS
Air Bags
Filed Mar 2, 2017NJ
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 05/23/17 *BF *CN
Air Bags
Filed Feb 27, 2017MD
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) FOR THE PASSENGER SIDE AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Feb 12, 2017NC
TAKATA RECALL - WE ARE NEARLY NINE MONTHS INTO THIS AND MY CAR IS STILL NOT REPAIRED - THEY HAVE SCHEDULED ME TWICE ONLY TO CANCEL THE DAY BEFORE DUE TO INSTALLATION ISSUES WITH OTHER CARS OR LACK OF PRODUCT TO DO THE REPAIR. INFINITI OFFERED TO RENT A CAR FOR ME BUT LOGISTICALLY THAT DOES NOT WORK AS WE LIVE OVER AN HOUR FROM THE DEALER AND I DO NOT HAVE SPACE TO STORE ANOTHER VEHICLE IN OUR DRIVEWAY AND THEY WILL NOT STORE THE CAR AT THE DEALERSHIP. I WOULD LIKE INFINITI TO AT THE VERY LEAST TO REIMBURSE ME FOR VALUE OF THE RENTAL ON A MONTHLY BASIS UNTIL THIS IS RESOLVED - RETROACTIVELY TO THE DATE OF THE RECALL. THIS RECALL AND THE RESTRICTIONS ON PASSENGERS HAS BEEN A REAL CHALLENGE TO ME.
Air Bags
Filed Feb 8, 2017CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT...UPDATED 05/05/17 *BF *CN
Air Bags
Filed Feb 8, 2017CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Feb 6, 2017MO
TAKATA INFLATORS. RECALL FROM MAY 2016, LETTER SPECIFICALLY SAYS DO NOT ALLOW PASSENGERS TO RIDE IN THE PASSENGER SEAT. I THINK ENOUGH TIME HAS BEEN ALLOWED FOR THE MANUFACTURER TO REMEDY THIS PROBLEM. IN THE MEAN TIME, I HAVE A FAMILY OF 5 AND HAVE TO HAVE SOMEONE RIDE IN THE PASSENGER SEAT. I WOULD LIKE FOR THIS TO BE TAKEN CARE OF MORE PROMPTLY AND NOT ALMOST A YEAR LATER HAVE THE STATUS STATE "RECALL INCOMPLETE - REMEDY NOT YET AVAILABLE?????
Air Bags
Filed Feb 4, 2017KY
TAMARA RECALL NOTIFICATION OF RECALL RECEIVED 6/2016. INFINITI UNABLE TO REPAIR DUE TO PARTS. FINALLY ARRANGED REPAIR WITH INFINIT 1/3/2017. NOW INFINITI SAYS PARTS USED TO REPAIR WERE FOR 2008 AND LATER MODELS. PART NUMBERS INSTALLED 985617999E AIR BAG INFLATOR. B4A67EH50D HARNESS KIT SUB. REPAIR INVOICE # INCS10700. INFINITI OF CINCINNATI. DEALERSHIP HAS TRIED TO GET INFORMATION FROM INFINITI AS TO WHETHER OR NOT THIS PART IS ACCEPTABLE FOR 2007 BUT CANNOT GET RESPONSE. DEALER INDICATES PART APPEARED IDENTICAL AND THERE ARE NO LIGHTS INDICATING THE SYSTEM WOULD NOT FUNCTION. THE DEALERSHIP PROVIDED A LOANER FOR 2 WEEKS WHILE THEY TRIED TO GET UPDATE FROM INFINITI. THEY WERE UNABLE TO DO SO. DEALERSHIP HAS TRIED THEIR BEST AT THIS POINT AND I BELIEVE THE ISSUE LIES WITH INFINITI. NO PARTS SPECIFIED FOR THE 2007 MODEL HAVE BEEN AVAILABLE. AT THIS POINT WE ARE NOW 9 MONTHS INTO THIS WITHOUT A RESOLUTION. IF THE PARTS THEY INSTALLED WILL WORK, I SI,PLY NEED INFINITI TO VERIFY THIS AND PROVIDE DOCUMENTATION IN WRITING THAT AN ACCEPTABLE REPAIR HAS BEEN MADE. IF NOT, I NEED THEM TO REPLACE THESE PARTS WITH THE CORRECT ONE.
Air Bags
Filed Jan 19, 2017MD
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Jan 18, 2017FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Jan 17, 2017CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Jan 12, 2017130,000 milesMD
TAKATA RECALL MY VEHICLE HAS BEEN IN THE SERVICE DEPT SINCE 10/31/2016 I WAS ISSUED A RENTAL CAR BUT I WOULD LIKE NOTHING MORE THAN TO GET THE VEHICLE BACK THAT I AM CURRENTLY PAYING FOR. THIS IS AN INCONVENIENCE FOR MYSELF AND MY FAMILY. DRIVING A RENTAL IS LIKE WALKING ON PINS AND NEEDLES. BEING EXTRA CAREFUL.
Air Bags
Filed Jan 6, 2017IL
TAKATA RECALL (INFINITY) I RECEIVED A RECALL NOTICE FROM INFINITY BACK IN MAY OR JUNE, 2015.THE NOTICE STATED MY INFINITY,M35X, 007, WAS BEING RECALL DUE TO A PASSENGER SIDE FAULTY FRONT AIRBAG AND COULD NOT AND SHOULD ALLOW ANYONE TO RIDE ON THE FRONT PASSENGER SIDE. I WOULD BE RECEIVING A SECOND NOTICE IN ABOUT 30 DAYS TELLING ME WHEN TO BRING MY CAR IN FOR THE REPAIRS. I NEVER RECEIVED A SECOND NOTICE AND IN OCTOBER I CALL INFINITY TO ASK THEM ABOUT THERE PAIRS TO MY CAR, I WAS TOLD I WOULD RECEIVED A CALL THE FIRST OF NOVEMBER TELL ME WHEN TO BRING THE CAR IN. ON PHONE CALL ON NOTICE IN NOVEMBER. I CALL INFINITY BACK DECEMBER 28TH TO INFORM THEM THIS HAD BEEN GO ON FOR A GOOD 6 MONTHS AND I NEED MY CAR REPAIRED AND I CAN NOT AFFORD TO DRIVE MY CAR WHILE ONLY BEING ABLE TO USE DRIVER'S SIDE SEAT. ONCE AGAIN I WAS TOLD I WOULD RECEIVE A CALL IN 4 OR 5 DAYS THAT HAS NOT HAPPEN.
Air Bags
Filed Jan 5, 2017FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/17*LJ *TR
Air Bags
Filed Jan 4, 2017CA
TAKATA INFLATORS - WHAT CAN I DO TO HAVE THIS RECALL CORRECTED? AS OF TODAY INFINITI HAS TAKEN NO ACTION (OTHER THAN SEND OUT NOTICES THERE IS A RECALL) NOR DO THEY HAVE ANY ESTIMATED TIMEFRAME TO CORRECT THIS RECALL ISSUE. I DO NOT HAVE USE OF MY FRONT SEAT (WITH MY OLDER GRANDCHILD) DUE TO HIS RECALL. IS THERE ANY LAW THAT REQUIRES INFINITI TO FIX THIS ISSUE WITHIN A SPECIFIC TIMEFRAME? THANK YOU FOR YOUR ATTENTION TO THIS MATTER. *TR
Air Bags
Filed Dec 12, 2016CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINTI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Dec 9, 2016KY
MY VEHICLE HAS HAD A RECALL FOR THE PASSENGER SIDE AIRBAG. MY LETTER THAT I RECEIVED EARLY THIS YEAR ADVISED ME TO NOT ALLOW A PASSENGER TO BE SEATED ON THE PASSENGER FRONT SEAT. I HAVE BEEN TO THE LOCAL INFINITI DEALER HER IN LEXINGTON KY AND THEY HAVE NOT RECEIVED PARTS? I HAVE RECEIVED NO FOLLOW UP COMMUNICATION. I CANNOT OPERATE A VEHICLE THAT WILL NOT ALLOW ME TO HAVE A PASSENGER SEATED SAFELY. I WILL BE LIABLE FOR ANY INCIDENT THAT MIGHT OCCUR SINCE I HAVE KNOWLEDGE OF THIS RECALL. TOTALLY UNACCEPTABLE THAT IF THIS IS AS DANGEROUS AS IT IS BEING TOUTED THAT PARTS ARE NOT AVAILABLE. WHAT IS MY OPTIONS AT THIS POINT? THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air Bags
Filed Dec 6, 2016TX
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Complaints 1-50 of 155, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Aug 9, 2022. Source: NHTSA Office of Defects Investigation.