What owners reported
Newest filingsAir BagsCrash1 injured
Filed Nov 15, 2017100,000 milesNJ
TL* THE CONTACT OWNS A 2002 GMC SAFARI. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE DRIVER'S SIDE BY A 2006 DODGE CARAVAN. THE CONTACT'S VEHICLE THEN CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED LOWER BACK PAIN, A BRUISED TOE, A FOREHEAD GASH, AND DAMAGE TO THE RIBS. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. *TT UPDATED 8/21/18*JB
Service Brakes
Filed Oct 4, 201392,000 milesMI
FRONT BRAKE LINE RUSTED OUT AND FAILED, NECESSITATING EXPENSIVE REPAIR AND REPLACEMENT. *TR
Service Brakes, Hydraulic
Filed Jun 8, 200976,306 milesNJ
MY 2002 GMC SAFARI WOULD NOT START. I WENT AND REPLACED THE 2.5 YEAR OLD BATTERY (IT WAS LEAKING AT THE TERMINALS) IT STARTED ONE TIME AND THEN ABOUT 45 MINUTES LATER IT WAS DEAD AGAIN. IT WAS TOWED TO THE DEALER. I WAS FIRST INFORMED THAT THE CHARGING SYSTEM WAS O.K. AND THAT THE PROBABLE CAUSE WAS THE BATTERY WAS NOT FULLY CHARGED. I WAS THEN INFORMED THAT THE BRAKE LIGHT WAS ON THE DASH AND A BRAKE LINING WAS LEAKING. THEY RECOMMENDED TO REPLACE BOTH LININGS AND FLUSH THE SYSTEM AND FILL WITH FRESH FLUID. AFTER SEVERAL HOURS I WAS TOLD THAT WHEN THE PARTS CAME AND THE TECH WAS TO INSTALL THE LININGS THAT THE FLUID WAS SMOKING AND THE TECH ALMOST BURNED HIS HANDS. THE VEHICLE WAS ON THE LIFT THREE HOURS FOR THIS TO HAPPEN. THE SERVICE REP COULD NOT EXPLAIN HOW THIS HAPPENED. I WAS TOLD THAT GM TOLD THEM TO CHECK THE POSITIVE CABLE FOR GROUNDING. THEY FOUND IT WAS GROUNDING ON THE CENTER LINK OF THE STEERING. THE WORK ORDER SAID THEY RE-ROUTED THE CABLE. I WAS TOLD BY A GM REP IN ARGENTINA THAT GM FELT THAT AFTER THE TIME AND MILEAGE THAT THEY WERE NOT RESPONSIBLE. I TOLD HIM THAT IF THE CABLE HAD BEEN PROPERLY ROUTED AT THE TIME OF MANUFACTURE THAT THIS WOULD NOT HAVE HAPPENED REGARDLESS OF THE TIME AND/OR MILES. I AM THANKFUL THAT THE FLUID HAD NOT LEAKED OUT OR BOILED TO THE POINT THAT I WOULD HAVE HAD BRAKE FAILURE. I FEEL IT COST ME ALL MOST $700. AT THIS POINT THAT WAS DO TO THE ROUTING OF THE CABLE AND WOULD LIKE TO BE REIMBURSED. THE GM REP SAID I COULD GO TO THE BET
Suspension › Front › Wheel Bearing
Filed Apr 17, 200828,530 milesPA
TL*THE CONTACT OWNS A 2002 GMC SAFARI. WHILE DRIVING 5 OR 6 MPH, IT TOOK 40-50 FEET BEFORE THE CONTACT COULD STOP THE VEHICLE. A MECHANIC STATED THAT BOTH THE PASSENGER AND DRIVER SIDE WHEEL BEARINGS AND IDLER ARMS NEEDED TO BE REPLACED. THE LOCAL MECHANIC PERFORMED THE REPAIRS. GMC DENIED HIM REIMBURSEMENT BECAUSE THEY DID NOT MAKE THE REPAIR. THE CONSUMER HAD THE REPAIRS MADE A AN INDEPENDENT SHOP THE CURRENT MILEAGE WAS 28,550 AND FAILURE MILEAGE WAS 28,530. UPDATED 5/5/08 *CN UPDATED
Exterior Lighting › Brake Lights › Switch
Filed Feb 25, 200828,000 milesNY
TL*THE CONTACT OWNS A 2002 GMC SAFARI. THE CONTACT STATED THAT THE BRAKE LIGHTS WORKED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THEY STATED THAT THE REPAIR REQUIRED THEM TO DISMANTLE SOME OF THE MAJOR COMPONENTS TO BETTER ACCESS THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED REQUESTING INFORMATION ON NHTSA CAMPAIGN ID NUMBER 05V099000 (EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CURRENT MILEAGE WAS 44,500 AND FAILURE MILEAGE WAS 28,000. UPDATED 03/26/08. *LJ
Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed May 11, 200722,000 milesMO
TL*THE CONTACT OWNS A 2002 GMC SAFARI. THE CONTACT STATED THAT THE VEHICLE'S BRAKES SQUEAKED AND SHE HAD THE BRAKE PADS REPLACED. THE PADS WERE REPLACED A SECOND TIME AT 40,000 MILES. THE BRAKES CONTINUE TO SQUEAK. THE VEHICLE'S PURCHASE DATE AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 68,000 AND FAILURE MILEAGE WAS 22,000.
Power Train › Automatic Transmission
Filed Mar 25, 200639,000 milesNC
HAD TO REPLACE TRANSMISSION AT 39,000 MILES. THEN AGAIN AT 131,000 MILES. NOW IT IS BACK IN THE SHOP WITH TRANSMISSION PROBLEMS YET TO BE DETERMINED AT 149,000 MILES. JUDGING FROM THE COMPLAINTS ON THE INTERNET, THIS SEEMS TO BE A DEFECT THAT IS COSTING THE CONSUMER A BUNDLE OF MONEY. SO FAR I HAVE SPENT OVER $3000 TO REPAIR THE TRANSMISSION. I AM NOW WAITING TO HEAR HOW MUCH MORE I WILL HAVE TO SPEND. THIS NEEDS TO BE INVESTIGATED. *JB
Suspension › Front › Hub
Filed Jan 24, 200643,514 milesPA
WHEN BACKING OUT OF GARAGE BRAKES FAILED AND THE PEDAL WENT ALL THE WAY TO THE FLOOR. DEALER TOLD ME THERE WAS NO BRAKE PROBLEMS, BUT COULD BE ABS SENSORS RUSTED OR HAD DIRT BUILD UP. THE DEALER CLEANED ABS SENSORS AND SPRAYED A RUST INHIBITOR ON SENSORS AND HUBS , AND SAID THEY HOPED THIS WOULD SOLVE THE PROBLEM. IF PROBLEM PERSISTS TO COME BACK.*AK
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jan 9, 200643,500 milesNY
I WAS VERY NEARLY BROADSIDED WHEN MY VEHICLE'S ANTI LOCK BRAKE SENSOR FAILED WHEN ATTEMPTING TO STOP AT AN INTERSECTION OF A SECONDARY ROAD WITH A STATE HIGHWAY. MY VEHICLE PROCEEDED INTO THE INTERSECTION AT A VERY SLOW RATE OF SPEED WHILE MY BRAKE WAS PUSHED TO THE FLOOR. I HAVE SUBSEQUENTLY DISCOVERED THAT THERE HAS BEEN A RECALL FOR THIS PROBLEM BUT THAT IT IS LIMITED TO SELECTED STATES AND THE DISTRICT OF COLUMBIA. I LIVE IN THE ADIRONDACK PARK IN UPSTATE NY WHERE TOWNS USE DIRT ONLY ON ITS ROADS. I CAN'T IMAGINE A WORST SITUATION FOR THIS CONDITION TO OCCUR THAN THE COMBINATION OF SALT AND DIRT (LIKE DC I SUPPOSE). HOW MANY CRASHES OR FATALITIES ARE REQUIRED IN EACH STATE ON KNOWN PROBLEMS BEFORE RECALLS ARE EXPANDED? *JB
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Nov 29, 2005TX
2002 GMC SAFARI BRAKES WOULD NOT PERFORM PROPERLY. *TS ***NO ANSWER REQUIRED*** THE BRAKES WOULD NOT STOP THE VEHICLE AND RESULTED IN EXTENDED STOPPING DISTANCE. THE CONSUMER MENTIONED THIS PROBLEM TO THE DEALER SEVERAL TIMES BUT EACH TIME THEY CLAIMED THAT NO PROBLEM WAS FOUND. THE CONSUMER HEARD OF THE RECALL ON SOME GMC VEHICLE'S BUT SOON FOUND OUT THE HER VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. * NM
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 3, 200558,000 milesNY
DT: THE CONTACT OWNS A 2002 GMC SAFARI. THE CONTACT STATED THAT WHEN TRYING TO STOP THE ABS ACTIVATED, AND VEHICLE LOST THE BRAKING CAPABILITY ON THE RIGHT FRONT WHEEL. THERE WAS MORE BRAKING ON THE LEFT SIDE OF THE VEHICLE, AND THIS CAUSED THE STEERING WHEEL TO PULL TO THE LEFT. THE CONSUMER ASKED THE SERVICE DEALER ABOUT THIS PROBLEM, AND THEY STATED THE RIGHT HUB NEEDED TO BE REPLACED, AND THAT THE CONSUMER WOULD HAVE TO PAY FOR THE REPAIRS. THE DEALERSHIP STATED THAT THE CONSUMER COULD TAKE OUT THE FUSE TO THE ABS AND THIS WOULD DISABLE THE ABS BRAKES. THE CONSUMER WAS NOT AWARE OF A RECALL FOR THIS SPECIFIC TYPE OF VEHICLE REGARDING THE ABS. THE CONSUMER STATED THAT THERE WAS A TECHNICAL SERVICE BULLETIN (TSB) REGARDING THIS PROBLEM. *AK
Electrical System › Ignition › ModuleFire
Filed Jan 15, 200536,000 milesMI
ENGINE FIRE. STARTED BY A FAULTY IGNITION MODULE. *NM
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 21, 200423,544 milesWI
WHILE APPLYING THE BRAKES, THE PEDAL WENT TO THE FLOOR AND BOUNCES UP AND DOWN. THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER WAS ABLE TO PULL OVER . THE VEHICLE WAS LATER TAKEN TO A MECHANIC, WHO INFORMED THE CONSUMER THAT THE SWITCH TO THE ANTI-LOCK BRAKE MODULAR HAD SHORTENED OUT AND NEEDED REPLACEMENT. PLEASE FILL IN ADDITIONAL INFORMATION. *JB *TC
Engine and Engine Cooling › Cooling System › Radiator Assembly
Filed Sep 14, 2004200 milesAZ
THE RIGHT FRONT PROPELLER SHAFT IS DEFECTIVE ON THE VEHICLE, PER THE MANUFACTURE. YOU CAN FEEL THE VIBRATION OF THE ENGINE AS WELL AS HEAR IT. THE MANUFACTURE WILL TRY TO PLACE MORE INSTALLATION ON, HOWEVER THEY STATED THE DEFECT IS NOT REVERSIBLE.
Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jun 26, 200445,000 milesOK
THE HEATER BLOWER MOTOR DOESN'T OPERATE IN HIGH HUMIDITY UNLESS I UNPLUG AND REPLUG THE CONNECTION AT THE MOTOR UNDER THE HOOD. IT IS AN 02 GMC SAFARI CARGO VAN WITH 48K MI. *JB
Service Brakes, Hydraulic
Filed Jan 15, 2004200 milesFL
BRAKES SOFT AND NOSIE AT TIMES. MASTER CYLINDER REPLACED. BRAKES JUMP WHEN STOPPING AT TIMES. BATTERY GOES DEAD. JUMPED ABOUT A DOZEN TIMES. GM TOLD ME TO REPLACE BATTERY. I DID AT WALMART FOR $50. INSTEAD AT AUTOWAY FOR $150. OVERHEAD INFORMATION (COMPASS, MILE PER GALLON ETC REPAIRED ABOUT SIX TIMES(BUT ON WARRANTY FROM AUTOWAY AND GM. HARD STARTING, FRONT DOORS JAM, RIGHT FRONT WINDOW FOG UP, TOLD TO TURN VENT BY AUTOWAY AND GM. VENT DOESN'T TURN. KEY LESS ENTRY DOESN'T WORK SOMETIMES. WAS TOLD BY AUTOWAY & GM THAT I AM THE PROBLEM BECAUSED I AM DISABLED AND SHOULD NOT DRIVE.
Air BagsCrash1 injured
Filed Nov 12, 2003OR
WHILE DRIVING DURING FOGGY CONDITIONS AT 20 TO 25 MPH, CONSUMER LOST CONTROL OF VEHICLE AND HIT A TREE. THE AIRBAGS FAILED TO DEPLOY. AS A RESULT, THE DRIVER BROKE HER BACK. A POLICE REPORT WAS TAKEN. PLEASE DESCRIBE FURTHER. *PH
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Oct 7, 200320,000 milesMN
WHILE DRIVING AT 30 MPH IN RUSH HOUR TRAFFIC CONSUMER TRIED TO APPLY THE BRAKES BUT THE BRAKES LOCKED UP. VEHICLE SHUDDERED, THE ABS KICKED IN, AND A COLLISION OCCURRED. CONSUMER FELT THAT THE BRAKES FAILED. THE DEALER HAVE BEEN NOTIFIED OF THE PROBLEM.*AK
Suspension › Front
Filed Sep 25, 2003ME
THE VEHICLES FRONT SUSPENSION UPPER BALL JOINT FAILED CAUSING THE DRIVERS TIRES TO WEAR PREMATURELY. DEALER HAS BEEN NOTIFIED. M PLEASE PROVIDE ANY FURTHER DETAILS. *NLM.
Visibility › Power Window Devices and Controls
Filed Aug 18, 20032,000 milesCA
VEHICLE HAS EXPERIENCED SEVERE ELECTRICAL PROBLEMS. WHILE DRIVING POWER LOCKS INTERMITTENTLY POPPED UP AND DOWN ON THEIR OWN. RIGHT SIDE WINDOWS WILL GO DOWN, BUT WILL NOT COME BACK UP WITH OUT PHYSICALLY PULLING THEM UP BY HAND. DOME LIGHT POPPED ON INTERMITTENTLY, AND THE VEHICLE HAD TO BE JUMP STARTED AT LEAST SIX TIMES SINCE ELEVEN MONTHS OF OWNERSHIP. *AK
20 of 25 complaints, reproduced as filed.