Page 3 of 10 · complaints 101–150 of 487

2002 GMC Envoy complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Engine and Engine Cooling
Filed Mar 15, 201183,000 milesOH

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH OR MORE THE VEHICLE WOULD SUDDENLY STALL. NONE OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL. HE WAS ABLE TO RESTART THE VEHICLE AND TAKE IT TO THE DEALER WHO DIAGNOSED THE FAILURE AS BEING THE COOLING FAN CLUTCH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. THE VIN WAS UNAVAILABLE.

Engine and Engine CoolingFire
Filed Feb 14, 201155,000 milesMD

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT HE NOTICED A BURNT ODOR IN THE ENGINE AREA. WHEN HE INSPECTED, HE FOUND AN OIL LEAK AT THE HEAD GASKET BECAUSE IT WAS MADE OF ALUMINUM. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 56,680.

Tires
Filed Jan 22, 2011NJ

SPARE TIRE HOIST JAMMED COULD NOT LOWER TIRE TO CHANGE FLAT HAD TO WAIT IN 20 DEGREE WEATHER FOR A TOW. *TR

Fuel System, Gasoline
Filed Jan 15, 201190,000 milesNY

2002 GMC ENVOY - CONTINUE TO EXPERIENCE FUEL SMELL CONDITION. HAD VEHICLE SERVICED IN 2009 FOR THIS ISSUE. DEALER REPAIRED PER RECALL, NEVER NOTIFIED OF THIS ISSUE, A FUEL FILLER NECK ISSUE THAT ALLOWED VAPORS TO ESCAPE. PROBLEM HAS RESURFACED AND IT IS SUSPECT THAT ISSUE IS FUEL TANK RELATED. ISSUE IS DIFFICULT TO IDENTIFY WITHOUT SIZABLE EXPENSE. NOT SURE NOW IS ISSUE IS REPEAT OF REPAIRED CONDITION OR FUEL TANK PROBLEM. THIS IS A SERIOUS ISSUE WITH WARNING ABOUT FUEL VAPORS AND CONCERN ABOUT FIRE AND EXPLOSIONS IN AROUND GAS STATIONS YET THIS KNOW CONDITION IS ALLOWED TO EXIST ON THESE GM VEHICLES WITHOUT A SAFETY RECALL. *TR

Tires
Filed Nov 18, 201089,000 milesNJ

I AM THE ORIGINAL OWNER OF A 2002 GMC ENVOY. I LIVE IN NEW JERSEY AND I RECENTLY CAME OUT OF MY HOUSE AND FOUND I HAD A FLAT FRONT TIRE. THIS IS THE FIRST TIME SINCE WE PURCHASED OUR ENVOY THAT WE ATTEMPTED TO CHANGE A FLAT TIRE ON THE ENVOY OURSELVES. I WANTED TO SWITCH THE FLAT WITH MY FULL SIZE SPARE. WHEN MY HUSBAND TRIED TO REMOVE THE SPARE THE HOIST THAT HOLDS THE SPARE TIRE WOULD NOT BUDGE. HE EVENTUALLY JACKED UP THE VEHICLE AND REMOVED THE FLAT TIRE AND TOOK IT TO BE REPAIRED. LATER THAT DAY I BROUGHT MY ENVOY TO A TIRE STORE TO REPLACE ALL MY TIRES. THE SERVICE ATTENDANT TOLD ME HE COULD NOT LOWER THE HOIST TO REMOVE THE SPARE EITHER AND SUGGESTED I TAKE IT TO MY GMC DEALER. I BROUGHT MY ENVOY BACK TO THE DEALER I PURCHASED IT FROM AND THEY ALSO COULD NOT LOWER THE HOIST. I SPOKE TO THE SERVICE MANAGER AND HE TOLD ME IT WAS A 'DESIGN FLAW ON THE PART OF GMC. HE ALSO TOLD ME THAT THE SAME THING HAPPENED TO HIS GMC VEHICLE ONLY IN HIS CASE THE HOIST AND SPARE FELL OUT OFF HIS WHILE HE WAS DRIVING IT AND HE DID NOT EVEN REALIZE IT UNTIL HE LOOKED UNDERNEATH ONE DAY AND IT WAS GONE. HE THEN TOLD ME IT WOULD COST ME $285 TO REPLACE MINE. I CALLED GMC CUSTOMER SERVICE AND WAS TOLD THAT BECAUSE MY CAR HAD 89,000 MILES AND IT WAS OUT OF ITS WARRANTY THAT THEY WOULD NOT REIMBURSE ME FOR THE REPAIR. GMC SAID IT WAS 'NORMAL WARE AND TARE' AND WAS CAUSED BY BAD WEATHER AND ROAD SALT. WHY ON EARTH WOULD GMC DESIGN A SPARE TIRE HOIST THAT COULD NOT WITHSTAND THE ELEMENTS FOR THE

Fuel System, Gasoline
Filed Oct 12, 2010107,000 milesMA

FUEL LINES FUEL PUMP CORROSION ON 2002 GMC ENVOYS.. THE VEHICLE IS LEAKING AN ENORMOUS AMOUNT OF FUEL WHILE IN MOTION. GMC HAS NOT HONORED THIS EXTENDED COVERAGE BECAUSE OF A BRANDED TITLE. THIS IS EXTREMELY DANGEROUS. *TR

Visibility
Filed Oct 12, 201070,000 milesMA

I HAVE A 2002 GMC ENVOY. THE SIDEVIEW MIRRORS ARE DO NOT STAY IN POSITION AND MOVE EVERY TIME THE VEHICLE IS STARTED. THIS IS EXTREMELY DANGEROUS AND I HAVE TRIED EVERYTHING TO GET IT FIXED. THE DEALER ACTUALLY TRIED TO TELL ME HE NEVER HEARD OF THE PROBLEM. I SEE THAT MANY OTHERS HAVE THE SAME AGGRAVATING PROBLEM. WHEN IS GMC GOING TO OWN UP AND FIX THIS? *TR

Electrical System
Filed Oct 11, 201052,000 milesFL

I PURCHASED A 2002 GMC ENVOY NEW IN 2002. EARLY THIS YEAR THE STARTER QUIT WORKING, I HAD IT TOWED TO THE DEALER, THEY TOLD ME THE STARTER WAS BAD AND IT WOULD COST $625. I REPAIRED CARS FOR 30 YEARS BEFORE I BECAME HANDICAPPED, NOW I AM UNABLE TO REPAIR, WHEN I DID REPAIR I PUT ABOUT 20 STARTERS IN FOR $39 FOR THE STARTER AND 1 HOUR LABOR. *TR

Tires
Filed Sep 22, 2010FL

CONTINENTAL CROSS CONTACT LX 245/6517R TIRE. *TR

Exterior Lighting
Filed Sep 13, 2010130,000 milesTX

2002 GMC ENVOY HEADLIGHTS INTERMITTENT FLUCTUATES AND/OR STOP WORKING (LOW BEAMS ONLY) WHILE DRIVING CAR AT NIGHT. OCCURS AT ALL HEADLIGHT SETTINGS, AT ALL TIMES OF THE DAY/NIGHT, ALMOST EVERY TIME THE HEADLIGHTS ARE USED AND DOES NOT RESOLVE ITSELF UPON TRYING CAR ON/OFF. *TR

Fuel System, Gasoline
Filed Sep 6, 2010144,000 milesUT

ENVOY HAS GAS SMELL ON INTERIOR AND ENGINE WARNING LIGHT GOES ON AND OFF. COMMON PROBLEM FOR ALL 02-03 MODELS SHORT OR LANG BED. REQUESTING A RECALL FOR A POTENTIALLY DANGEROUS SITUATION. *TR

Fuel System, Other
Filed Jul 16, 2010140,000 milesUT

STRONG SMELL OF GAS BEFORE AND AFTER STARTING ENGINE. *TR

Equipment
Filed Jul 14, 201049,929 milesPA

ON JUNE 26,2010, I HAD A FLAT TIRE. I OWN A 2002 GMC ENVOY. LUCKILY I WAS AT HOME WHEN I NOTICED I HAD A FLAT TIRE ON THE PASSENGER SIDE REAR. I'VE CHANGED FLATS BEFORE SO I FIGURED OK, I MIGHT AS WELL GET STARTED. TO MY HORROR I DISCOVERED THE HOIST ON THE UNDERSIDE OF THE VEHICLE WOULD NOT LOWER THE SPARE TIRE. I COULD NOT BELIEVE THIS WAS HAPPENING. AFTER TRYING FOR SEVERAL HOURS UNDERNEATH THE VEHICLE I GAVE UP. SO MY WIFE SAID CALL ROADSIDE ASSISTANCE TO HELP. I CALLED THEM AND THEY CAME TO MY HOME TO ASSIST. I HAD THE VEHICLE JACKED UP AND SUPPORTED SO THE DRIVER OF THE TOWTRUCK WOULD TAKE A LOOK. UNFORTUNATELY, THERE WAS NOTHING HE COULD DO EITHER. THIS IS NOW TOTAL FRUSTRATION. AFTER SEVERAL HOURS OF DELIBERATION, I DECIDED TO GO ON THE INTERNET TO FIND A FIX FOR THIS PROBLEM. LUCKILY, I FOUND A FORUM OF OWNERS WHO HAD THE SAME TYPE OF VEHICLE AND WHO HAD EXPERIENCED THE SAME PROBLEMS I HAD. THEIR SUGGESTION WORKED FOR ME, HOWEVER, THE REAL PROBLEM STILL EXISTS WITH HOIST ON THE VEHICLE. IN MY OPINION, THIS IS A VERY SEVERE PROBLEM WHICK REQUIRES A RECALL. GM MADE A HUGE GAFFE WITH THIS ONE. *TR

Suspension › Front
Filed Jul 2, 201095,645 milesNY

#1 RIGHT LOWER CONTROL ARM ROTTED OUT AND FAILED #2 UPON INSPECTION LEFT LOWER CONTROL ARM TO FRAME ROTTED AND LARGE SEPARATION HAS FORMED. *TR

Engine and Engine Cooling › Exhaust System
Filed Jul 1, 201060,000 milesCA

EXHAUST MANIFOLD LEAK. *TR

Structure
Filed Jun 20, 2010145,000 milesMI

SPARE TIRE HOIST SECONDARY LATCH FROZEN, 2002 GMC ENVOY. SPARE TIRE COULD NOT BE REMOVED FROM HOIST WHEN A ROAD HAZARD BLOWOUT OCCURRED. TOW TRUCK OPERATOR COULD NOT REMOVE SPARE. AFTER A TOW TO TIRE VENDOR, THEY COULD NOT GET THE SPARE DOWN. UPON VISITING A DEALERSHIP THEY COULD NOT REMOVE THE SPARE TIRE AND SAID THE MECHANISM WAS 'FROZEN' AND HAD TO BE REPLACED FOR $250, BUT THEY DIDN'T HAVE THE PART IN STOCK. AFTER A TRIP TO ANOTHER DEALERSHIP, THEY CUT THE HOIST CABLE, REMOVED THE SPARE AND REPLACED THE HOIST PART. ONE CAN ONLY IMAGINE THE TRAUMA IF THE FAMILY HAD BEEN ON US HIGHWAY 50 IN THE MIDDLE OF NOWHERE WHEN THIS INCIDENT OCCURRED. THIS MUST BE A PRIMA-FACIE VIOLATION OF THE FMVSS CODE THAT REQUIRES A SPARE TIRE. YES, THE SPARE TIRE IS PRESENT, BUT IT CAN'T BE INSTALLED ON THE VEHICLE. ONE WOULD HOPE THAT AUTOMOTIVE ENGINEERS KNOW THAT THE UNDERSIDE OF A VEHICLE IS SUBJECT TO CORROSION AND DESIGN ACCORDINGLY. RESEARCHING THIS ISSUE, MANY ENTHUSIAST FORUMS AND OTHER BLOGS REFLECT THE FRUSTRATIONS OF OWNERS WITH THE SAME SITUATION. THE COMMON GRASSROOTS SOLUTION IS TO CUT/GRIND OFF THE SECONDARY LATCH. THUS DEFEATING THE SAFETY SYSTEM INTENT. ONE CAN ONLY HOPE THEY ARE NOT BEHIND A MOVING VEHICLE WITH SUCH A MODIFICATION WHEN THE SPARE TIRE DROPS. GMC CUSTOMER SERVICE, WHILE POLITE, INFORMED THAT THEY COULD NOT REIMBURSE THE COST OF THE HOIST REPLACEMENT BECAUSE THERE WAS NOT A SERVICE BULLETIN COVERING THE PROBLEM. YES, THE VEHICLE IS LONG OUT OF WARRANTY, BUT THIS

Fuel System, Other
Filed Mar 16, 2010MI

I STARTED TO SMELL A "GAS LIKE" SMELL IN MY GARAGE AND WHEN PARKED OUTSIDE. I TOOK VEHICLE TO LOCAL REPAIR SHOP AND WAS TOLD THAT I HAD TO REPLACE THE FUEL PUMP BECAUSE IT WAS ALL RUSTED AND IT WAS CAUSING A FUEL LEAK. *TR

Latches/Locks/Linkages
Filed Mar 12, 201077,500 milesOH

ON FEBRUARY 8, 2010, I PUT MY SUV IN MY GARAGE FOR THE NIGHT. WHEN I WENT TO GET IN IT THE NEXT MORNING TO GO TO WORK, THE DRIVER'S SIDE WINDOW WAS DOWN. I WENT TO TURN THE IGNITION KEY AND NOTHING WORKED ON THAT SIDE OF THE DOOR AND THE WINDOW WOULD NOT GO UP. THIS PANEL CONTROLS EVERYTHING, SEAT CONTROL, MOVEMENT AND HEATED SEAT, ALL WINDOWS, BOTH OUTSIDE MIRRORS, AND NOW WHEN I TURN THE KEY ON THE HORN BLOWS. WHEN I LEAVE THE KEY IN THE IGNITION, THE ALARM TO TELL ME I DID, DOES NOT GO OFF. I HAVE TO MANUALLY LOCK THE DRIVERS DOOR. I HAD TO DRIVE IT TO A DEALERSHIP, IN A SNOW STORM, 0 DEGREE WEATHER, WITH THE WINDOW DOWN, ONLY TO FIND OUT THE MASTER SWITCH ON THE DRIVERS DOOR HAD BURNED UP. THE SERVICE MGR. TO WHO I TOOK IT TO TRIED TO FIND THE PART BY CALLING THE GMC DEALERSHIP AND JUNK YARDS ONLY TO BE TOLD THAT THIS WAS HAPPENING ALL OVER THE COUNTRY AND THAT A PART WAS NOT AVAILABLE ANYWHERE. MOST OF THE DOORS WE WERE TOLD, WERE CATCHING ON FIRE AND THE SERVICE MGR. TOLD ME HE COULD SMELL WHERE IT HAD BURNED AND I WAS LUCKY IT DIDN'T CATCH ON FIRE IN MY GARAGE. I AM STILL WAITING ON A PART TO BE FOUND OR TO BE MANUFACTURED. IF THIS IS HAPPENING ALL OVER THE COUNTRY, WHY HAS THIS NOT BEEN ON RECALL AND HOW SOON CAN I EXPECT A PART AND COULD THIS STILL CATCH ON FIRE. AFTER A LOT OF WORK, THEY FINALLY GOT MY WINDOW UP, MANUALLY SO I CAN STILL DRIVE IT BUT IT IS A HUGE INCONVENIENCE. I AM ON A LIST AT THE GMC DEALERSHIP BUT HAVE NO IDEA WHAT IS GOING ON OR WHEN TO EXPECT I

Electrical SystemFire
Filed Mar 5, 201076,500 milesOH

TL* THE CONTACT HAS A 2002 GMC ENVOY. THE CONTACT STATED THAT THE MASTER SWITCH BURNED OUT ON THE VEHICLE. THE DEALERSHIP TOLD THE CONTACT THIS PART HAS BEEN FAILING ON MANY OF THESE VEHICLES AND THE PART IS ON BACK ORDER, SO THE VEHICLE CAN NOT BE REPAIRED AT THIS TIME. THE FAILURE MILEAGE WAS 76500 AND THE CURRENT MILEAGE WAS 77000. THE VIN WAS UNAVAILABLE.

Exterior Lighting
Filed Feb 17, 2010FL

2002 GMC ENVOY HEADLIGHTS INTERMITTENT FLUCTUATES AND/OR STOP WORKING (LOW BEAMS ONLY) WHILE DRIVING CAR AT NIGHT. OCCURS AT ALL HEADLIGHT SETTINGS, AT ALL TIMES OF THE DAY/NIGHT, ALMOST EVERY TIME THE HEADLIGHTS ARE USED AND DOES NOT RESOLVE ITSELF UPON TRYING CAR ON/OFF. PROBLEM STARTED AFTER WARRANTY EXPIRED, APPROXIMATELY 2005. GNC DEALERSHIP AND INDEPENDENT AUTO MECHANICS UNABLE TO DETERMINE SOURCE PROBLEM DUE TO INTERMITTENT OF PROBLEM. PROBLEM CONTINUED UNTIL 2010 WHEN LOW BEAM HEADLIGHTS FINALLY WENT OUT COMPLETELY AND NO LONGER WORKED AT ALL. FIX WAS HEADLIGHT MODULE. HEADLIGHT MODULE POSSIBLY DAMAGED BY VOLTAGE FLUCTUATIONS COMING ELSEWHERE IN VEHICLE ELECTRICAL SYSTEM. OLD PART IS NOT AVAILABLE. PART WAS REPLACED AT STUART GMC IN STUART, FLORIDA. THE CONSEQUENCE IS NO HEADLIGHTS WHILE DRIVING AT NIGHT SO UNABLE TO DRIVE CAR AT NIGHT OR WORST, THE DANGER OF THE HEADLIGHTS GOING OUT WHILE DRIVING (WHICH HAPPENED ALL THE TIME) AND DRIVING WITHOUT HEADLIGHTS TO GET TO YOUR DESTINATION (WITHOUT PAYING FOR A TOWTRUCK) CAN CAUSE AN ACCIDENT OR A CITATION. ANOTHER CONSEQUENCE IS IT DECREASES VALUE OF THE VEHICLE AND THE FACT THAT THE VEHICLE CANNOT BE HONESTLY SOLD WHILE THIS DANGEROUS CONDITION EXISTS SO I HAVE BEEN STUCK WITH THE CAR AND CANNOT FINANCIALLY BUY A NEW CAR WITHOUT SELLING THIS CAR. *TR

Fuel System, Other
Filed Feb 15, 2010133,000 milesTX

GAS TANK HAS CRACK AND FUMES LEAK. *TR

Fuel System, Gasoline › Storage › Tank Assembly
Filed Jan 6, 2010119,000 milesMA

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT SHE COULD SMELL GASOLINE IN HER VEHICLE; HOWEVER, WHEN THE PASSENGER INSPECTED THE VEHICLE THERE WAS NO EVIDENCE OF FUEL. SHE TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT THE FUEL TANK AND SENSOR NEEDED TO BE REPLACED AS THERE WAS CORROSION ON THE FUEL TANK ASSEMBLY. THERE WAS A TECHNICAL SERVICE BULLETIN (10026522) BUT HER VEHICLE WAS OUTSIDE THE MILEAGE RANGE OF 120,000 MILES. THE DEALER WOULD NOT REPAIR HER VEHICLE FREE OF CHARGE. SHE CALLED THE MANUFACTURER AND WAS TOLD THAT THEY COULD NOT ASSIST HER. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 128,214. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.

Power Train › Automatic Transmission
Filed Nov 7, 200982,000 milesFL

I JUST EXPERIENCED A SAFETY DEFECT THAT COULD HAVE HAD VERY SERIOUS CONSEQUENCES. IT INVOLVES THE FAILURE OF THE SHIFT CABLE ATTACHMENT TO THE TRANSMISSION MOUNTED SHIFT LEVER. YOU UNKNOWINGLY LOOSE THE ABILITY TO PLACE THE TRANSMISSION INTO THE "PARK" POSITION, WITH THE RESULTING VEHICLE MOVEMENT OF AN APPARENTLY PARKED VEHICLE. PLEASE CONTACT ME ASAP. -- THANKS *TR

Exterior Lighting
Filed Oct 1, 2009100 milesVA

THE REAR BRAKE LIGHTS ARE OUT AS WELL AS THE PASSENGER SIDE FOG LIGHT. I NEED TO CONFIRM THAT THIS IS AN ELECTRICAL PROBLEM, I HAVE MET 2 ADDITIONAL OWNERS OF GMC ENVOYS THAT ARE EXPERIENCING THE SAME PROBLEMS. *TR

Power Train › Automatic TransmissionFire
Filed Sep 5, 2009153,000 milesNY

I HAVE A 2002 GMC ENVOY WHICH HAS A DESTROYED TRANSMISSION DUE TO THE WELL KNOWN (BUT UNBEKNOWNST TO ME) FAILURE OF THE TRANSMISSION COOLING LINES. THIS IS A CLEAR DESIGN FLAW, AS THE ROUTING IS CLOSE TO THE CATALYST. BESIDES THE OBVIOUS SAFETY CONCERNS OF AN ON THE ROAD TRANSMISSION FAILURE, THE LOCATION MAKES A FIRE LIKELY. THE DESIGN FLAW IS DOCUMENTED IN TSB PT-4722. I BELIEVE THESE VEHICLES SHOULD BE RECALLED. *TR

Engine and Engine Cooling
Filed Aug 1, 2009181,000 milesIL

I OWN A 2002 GMC ENVOY. FOR THE PAST YEAR OR SO, I'VE BEEN HAVING TROUBLE WHENEVER I STOP AT A RED LIGHT, THE CAR STARTS TO SHAKE AND SOMETIMES TURNS OFF. I USUALLY TURN THE CAR OFF AND START IT UP AGAIN. ON MONDAY, JULY 27TH, I WAS DRIVING WHEN MY CAR SUDDENLY SHUT DOWN. LUCKILY I WAS ABLE TO GET THE CAR TO A SAFE SPOT AND NO FURTHER DAMAGE WAS DONE TO MY CAR OR OTHER PROPERTY. I TRIED STARTING THE CAR AGAIN AND IT WOULD NOT START. I HAD TO GET THE CAR TOWED TO A NEARBY MECHANIC. ONCE THERE, THE MECHANIC LOOKED OVER THE CAR AND DETERMINED THAT IT WAS THE COMPUTER ENGINE AND THAT IT WAS UNDER RECALL. HE HAD ME CALL GMC SO THAT I COULD REPORT THE INCIDENT. WHEN I CALLED, I WAS TOLD THAT THERE WAS NO RECALLS ON MY EXACT CAR BUT THAT SHE WOULD CONTACT THE MECHANIC AND GET SOME MORE INFORMATION. AFTER A COUPLE DAYS OF WAITING WITH NO VEHICLE OR CALL FROM GMC, I FINALLY GET A CALL BACK FROM THE MECHANIC TELLING ME THAT HE SPOKE TO THE GMC REPRESENTATIVE AND THAT THEY WOULD BE CALLING ME BACK TO SET UP A DATE AND TIME TO TAKE MY CAR TO THE DEALERSHIP TO HAVE FIXED AND THAT THE RECALL INFORMATION WAS CORRECT. ABOUT AN HOUR LATER, I RECEIVED A CALL FROM GMC AND SHE TOLD ME THAT THEY WERE NOT GOING TO COVER THE REPAIR. NEVER HAVING TO DEAL WITH THIS BEFORE, I WAS COMPLETELY CONFUSED AS TO WHAT WAS GOING ON AND WHY GMC WAS NOT COVERING IT. THIS IS A HUGE SAFETY CONCERN FOR ME AND I WOULD LIKE TO GET SOME RESOLUTION FROM IT. *TR

Power Train › Automatic Transmission
Filed Jul 22, 200965,000 milesNJ

I WAS DRIVING HOME FROM THE BEACH (SANDY HOOK NATIONAL PARK, NJ) WHEN MY SERVICE ENGINE SOON LIGHT CAME ON. I USED ON STAR TO REMOTE DIAGNOSE THE CODE, AND WAS TOLD IT WAS AN ERROR IN MY TRANSMISSION CONTROL MODULE. I IMMEDIATELY CALLED MY NEAREST SERVICE CENTER WHO INSPECTED MY TRUCK AND INFORMED ME THAT IT WAS MY TRANSMISSION LINES THAT HAD JUST SIMPLY 'CORRODED' AND THAT MY TRANSMISSION HAS ALMOST BEEN RUNNING ON NO FLUID. THIS WAS SHOCKING CONSIDERING I MAINTAIN GOOD CARE OF MY 2002 ENVOY AND HAD SEEN NO SIGN OF LEAKING TRANSMISSION FLUID BUT WAS INFORMED IT WAS SOMEHOW ALL OVER THE BOTTOM OF MY TRUCK. THEY WERE ABLE TO FIX THE LINES FOR A COST OF 690 DOLLARS, BUT I STILL FEEL THAT SOMETHING IS NOT QUITE RIGHT WITH THIS SITUATION AND HAVE TALKED TO OTHERS WITH SIMILAR ISSUES. *TR

Engine and Engine Cooling
Filed Jun 30, 200960,000 milesIL

I HAVE A ROARING SOUND AT TIMES WHEN I FIRST BEGIN DRIVING THE VEHICLE. IF I SLOW DOWN OR STOP WITHIN THE FIRST 5 MINUTES OF DRIVING, THE VEHICLE COMMONLY STALLS. HAS NEVER STALLED AT A HIGH RATE OF SPEED. I HAVE THE ECAS (ELECTRIC SUSPENSION) ON MY VEHICLE, BUT I WAS NOT PART OF RECALL 04V289000 AS FAR AS I KNOW. THIS RECALL SOUNDS EXACTLY LIKE WHAT IS HAPPENING WITH MY VEHICLE. THIS PROBLEM HAS BEEN GOING ON FOR AT LEAST 3-4 YEARS, AND EVEN THE DEALER "CAN'T SEEM TO FIND THE PROBLEM." I'LL I EVER HEAR IS THAT THE COMPUTER DOESN'T SHOW ANY PROBLEMS. THE VEHICLE IS A PIECE OF '!@#$%. *TR

Power Train › Automatic Transmission
Filed Jun 28, 200977,200 milesMA

TRANSMISSION COOLER LINE LEAK FROM CORROSION ON 2002 GMC ENVOY. HAD TO DO SPLICE OF CORRODED SECTION AND REPLACED WITH COPPER COUPLING. *TR

Latches/Locks/Linkages › Doors › Latch
Filed Jun 25, 2009135,000 milesMN

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT WAS UNABLE TO ACCESS THE REAR DRIVER AND PASSENGER DOORS BECAUSE THEY FAILED TO UNLATCH AND LATCH PROPELY. THE FAILURE WAS CONTRIBUTED TO THE CLOSURE LATCH ASSEMBLY. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 05V494000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH); HOWEVER, THE REMEDY DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 135,000 AND CURRENT MILEAGE WAS 150,000.

Engine and Engine Cooling
Filed Jun 17, 200998,000 milesNC

DRIVING ON THE INTERSTATE AT 65 MPH. WITHOUT ANY WARNING THE VEHICLE SUDDENLY LOST POWER. NO WARNINGS FLASHED ON THE INFORMATION PANEL OR ANYTHING. ABLE TO COAST THE VEHICLE TO A SAFE STOP. SCARED TOO DEATH! COULD HAVE GOTTEN KILLED. TRIED SEVERAL TIMES TO RESTART THE VEHICLE IT WOULD NOT. WAITED ALONG SIDE THE INTERSTATE FOR 15 - 20 MINUTES BEFORE THE VEHICLE RESTARTED. THIS VEHICLE COMPLETELY SHUT DOWN WITHOUT ANY WARNING! *TR

Fuel System, Gasoline › Storage › Tank Assembly
Filed Jun 8, 2009142,000 milesPA

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT SMELLED FUEL AND NOTICED GASOLINE LEAKING FROM THE FUEL TANK. THE FAILURE CAUSED THE FUEL TANK TO CORRODE AND RUST. THE DEALER STATED THAT THEY WILL NOT COVER THE REPAIR. THE CONTACT WAS ADVISED TO CALL GM, BUT THEY ALSO WOULD NOT COVER THE REPAIR. THE REPAIR WOULD COST $600. THE FAILURE MILEAGE WAS 142,000.

Power Train › Automatic Transmission
Filed May 20, 2009IL

VEHICLE WILL NOT MOVE WHEN PUT IN DRIVE OR REVERSE FROM PARK POSITION. AFTER SWITCHING FROM 4WD TO 2HI ETC. IT SOMETIMES WILL ENGAGE AND MOVE. IF IN FACT THE VEHICLE MOVES IT HESITATES WHEN MAKING DEEP TURNS. FOR THE MOST PART IT IS STUCK IN DRIVE AND REVERSE. TRANSFER CASE CONTROL MODULE WAS A DIAGNOSED PROBLEM BY DEALERSHIP IN 2006. NEW PART BOUGHT AND INSTALLED BY DEALERSHIP. *TR

Electrical System
Filed May 18, 200950,000 milesTX

VEHICLE HAS HAD NUMEROUS ELECTRICAL PROBLEMS. MIRRORS WON'T ADJUST, SEAT WON'T ADJUST, RADIO DOESN'T WORK, SERVICE ENGINE LIGHT COMES ON, SERVICE AIR BAG LIGHT COMES ON, CAR STALLS AT TRAFFIC LIGHTS, CRUISE CONTROL WON'T WORK UNLESS I TURN OFF ENGINE AND RESTART. VEHICLE WAS SERVICED BY ONE DEALER WHO COULD NOT FIND ANYTHING WRONG. SECOND DEALER COULD ONLY FIND AIR BAG MODULE BURNED UP AND CHARGED $1500 TO REPLACE. *TR

Electrical System
Filed May 6, 2009195,000 milesNV

ELECTRICAL PROBLEM UNDER DASH. DASH LIGHTS, ODOMETER, AND GEAR POSITION INDICATOR LIGHT INOPERATIVE. DEALER IS CHANGING THE DASH CLUSTER MODULE. *TR

Exterior Lighting
Filed Apr 23, 200985,000 milesNJ

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE BRAKE LIGHT IN THE REAR WINDOW FEELS OUT OF POSITION AND THIS OCCURRED OFTEN ON THIS YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER STATED THAT THIS WAS NOT A MAJOR ISSUE. THE SAFETY RISK WAS EVIDENT WHEN THE CONTACT FAILED TO PASS INSPECTION DUE TO THE BROKEN BRAKE LIGHT. THE CURRENT MILEAGE WAS 95,000 AND THE FAILURE MILEAGE WAS 85,000.

Fuel System, Other
Filed Dec 29, 2008145,855 milesNY

THE FUEL PUMP MODULE ON THE VEHICLE BEGAN LEAKING. THIS LEAK ULTIMATELY LEAD TO GASOLINE POURING ALL OVER THE ROAD. ONE QUARTER OF A TANK OF FUEL SPILLED FROM THE TANK IN APPROXIMATELY ONE QUARTER MILE. THERE EASILY COULD HAVE BEEN A FIRE. I ENDED UP WALKING HOME. *TR

Fuel System, Gasoline
Filed Dec 18, 2008145,000 milesNY

2002 GMC ENVOY FUEL LEAK, SPECIFICALLY THE FUEL MODULE. *TR

Power Train › Automatic Transmission
Filed Dec 9, 200865,000 milesOH

AFTER PULLING AWAY FROM A STOP LIGHT AT A NORMAL PACE AND REACHING A SPEED OF ALMOST 50MPH THERE WAS A LOUD CLUNK AND A RRRRR SOUND COMING FROM UNDER THE VEHICLE. THE VEHICLE BEGAN TO SLOW AS THE RPM'S WENT UP, ALL FORWARD DRIVE WAS GONE. WE ALMOST GOT REARENDED... THERE WAS NO WARNING AT ALL THAT THERE WAS A PROBLEM OR WAS GOING TO BE A PROBLEM ,IT JUST BROKE..DEALER SAYS NEED NEW TRANSMISSION.. APPARENTLY GM HAS A SUN GEAR ISSUE WITH THIS TYPE OF TRANSMISSION.. *TR

Electrical System
Filed Nov 30, 200870,000 milesCA

2002 GMC ENVOY SLT. ENGINE STALLS AT HIGHWAY SPEEDS. LOSS OF POWER BRAKES AND STEERING. ENGINE WILL NOT RESTART FOR ANYWHERE FROM 20 TO 30 MINUTES. THIS IS THE 5TH TIME THAT THIS HAS HAPPENED TO ME IN THE PAST 4 YEARS. 4 TIMES ON THE FREEWAY AND ONCE ON A SURFACE ROAD. THIS TIME I WAS WITH MY WIFE AND 11 MONTH OLD DAUGHTER. I WAS NOT ABLE TO PULL THE CAR OVER TO A SAFE LOCATION. I ENDED UP IN THE LEFT SHOULDER IN NEXT TO THE FAST LANE WITH ONLY ABOUT A FOOT OF SPACE TO MY RIGHT WHERE THE CARS WERE WHIZZING BY. I CANNOT TELL YOU THE TERROR THAT I FELT, AS MY DAUGHTER WAS IN HER CHILD CAR SEAT ON THAT SIDE AS THE CARS PASSED HONKING. THIS VEHICLE IS VERY UNSAFE. I HAVE READ MANY INTERNET POSTINGS AND IT APPEARS THAT THIS PROBLEM OCCURS OFTEN WITH THIS MAKE AND MODEL, YET WHENEVER I TAKE THE VEHICLE TO THE DEALERSHIP ALL I GET IS: NO CODES ARE DISPLAYED, WE CAN'T DUPLICATE THE PROBLEM, OR THEY START THROWING PARTS AT IT. SO FAR I HAVE REPLACED A FUEL PUMP AND A CRANK ANGLE SENSOR, HAD THE FUEL INJECTORS CLEANED. THE PROBLEM PERSISTS. I WANT TO MAKE SURE THAT MY DESCRIPTION IS CLEAR. THE ENGINE TEMPERATURE IS NORMAL, VOLTAGE IS NORMAL, OUTSIDE TEMPERATURE CAN BE HOT, WARM OR COLD, IT CAN BE DAY OR NIGHT. IT HAS HAPPENED IN ALL OF THESE CONDITIONS. WHAT IS WORSE IS THAT I CANNOT RESTART THE ENGINE FOR AROUND 20-30 MINUTES, PRESUMABLY THERE IS SOME SORT OF RESET ON THE COMPUTER ECM/PCM THAT OCCURS THAT GRANTS ME THE RIGHT TO NOW DRIVE MY VEHICLE AGAIN? THIS IS UNACCEPTABLE. MY DAUG

Electrical System
Filed Nov 26, 2008MN

I OWN A 2002 GMC ENVOY BOUGHT USED AND IT HAS BEEN A NIGHTMARE SINCE I BOUGHT IT THANKFULLY I PURCHASED AN EXTENDED WARRANTY. NOW THEY SAY THE MAIN FUSE BLOCK HAS GONE BAD, HOW I COULDN'T GUESS, AND THEY SAY IT IS NOT COVERED UNDER THE WARRANTY. IS THIS NOT AN ELECTRICAL HAZARD THAT SHOULD BE COVERED BEFORE SOMETHING DRASTIC HAPPENS, I CAN'T BELIEVE I'M THE ONLY ONE THIS HAS HAPPENED TO CONSIDERING EVERYTHING THAT HAS GONE WRONG WITH THIS VEHICLE! *TR

Power Train › Automatic Transmission
Filed Nov 11, 200892,000 milesIN

MY WIFE WAS DRIVING OUR 2002 GMC ENVOY ONTO A LOCAL EXPRESSWAY WHEN SHE TRIED TO ACCELERATE, SHE HEARD A LOUD NOISE FROM THE ENGINE/TRANNY AREA, THEN NOTICED HIGH RPMS AND THE TRANSMISSION NOT SHIFTING, SHE IMMEDIATELY PULLED OVER. I CAME TO HER LOCATION AND NOTICED LOSS OF REVERSE AND A "WHINE" COMING FROM THE TRANSMISSION, THE VEHICLE WAS TOWED TO THE LOCAL GMC DEALER, THAT SAME DAY IT WAS DIAGNOSED AS THE SUN SHELL. IT APPEARS THAT THIS IS A COMMON FAILURE, I WILL BE PURSING THIS FURTHER WITH GM. *TR

Air Bags › FrontalCrash1 injured
Filed Oct 27, 2008117,500 milesTX

MY WIFE AND I WERE HEADED SOUTHBOUND ON 685 IN ROUND ROCK, TX IN OUR 2002 GMC ENVOY AT APPROX. 9:35 PM WHEN A DRIVER IN A MINI VAN RAN A RED LIGHT AT THE INTERSECTION OF 685 AND GATTIS SCHOOL RD. OUR VEHICLE STRUCK THEM IN THE REAR PASSENGER QUADRANT. THE SPEED LIMIT IS 60 MPH AT THIS INTERSECTION AND WE DID NOT HAVE TIME TO BRAKE. EVEN THOUGH THE FRONT OF OUR VEHICLE WAS CRUSHED INTO THE ENGINE COMPARTMENT, NO AIRBAGS DEPLOYED. MY WIFE, WHO IS IN THE HABIT OF WEARING HER SEATBELT (ALTHOUGH WE STILL CANNOT CONFIRM ONE WAY OR THE OTHER) STRUCK THE REAR VIEW MIRROR WITH HER HEAD WITH ENOUGH FORCE TO BREAK A HOLE IN THE WINDSHIELD WHERE IT WAS ATTACHED AND BREAK THE WINDSHIELD AROUND IT. SHE WAS TRANSPORTED TO THE HOSPITAL WITH A CONCUSSION AND HAD FOR A TIME GONE INCOHERENT AND UNRESPONSIVE WITH SHORT TERM MEMORY LOSS. SHE HAS HAD DAILY HEADACHES SINCE WITH SOME EXTREMELY SEVERE. SHE ALSO HAD MULTIPLE SEVERE CONTUSIONS DOWN HER LEFT SIDE, PARTICULARLY IN HER UPPER LEFT THIGH WITH A LARGE HEMOTOMA THAT IS STILL GIVING HER PROBLEMS. OUR VEHICLE WAS SUBSEQUENTLY TOTALED BY THE INSURANCE COMPANIES. WE HAVE CONTACTED GM ABOUT THE FAILURE OF THE AIRBAGS TO DEPLOY AND THEY ARE CURRENTLY INVESTIGATING AND SENT AN INVESTIGATOR TO DOWNLOAD THE COMPUTER INFORMATION LAST WEEK. THERE IS A POLICE REPORT THAT WAS FILED BY THE TEXAS DPS INVESTIGATING OFFICER. *TR

Engine and Engine Cooling
Filed Oct 15, 2008118,000 milesWV

2002 ENVOY SLT ALSO WHEN SLOWING DOWN TO AN IDLE HAS SHUT OFF ENGINE. PUT UP IN PARK AND WILL START BACK UP. DASH LIGHT STATES SERVICE ENGINE AND SERVICE ON STAR. HAVE NOT BEEN ABLE TO FIX PROBLEM YET. *TR

Electrical System
Filed Aug 17, 200870,000 milesNJ

AFTER STARTING THE CAR, A BURNING SMELL ENTERED THE CABIN. NOTICED THE VOLT GAUGE WAS ONLY READING ABOUT 9 VOLTS INSTEAD OF THE USUAL 14. TOOK CAR IN FOR CHECK UP, AND FOUND THE ALTERNATOR HAD FAILED. AFTER REMOVING ALTERNATOR FOUND THAT THE PULLEY COULD NOT BE TURNED AS THE UNIT HAD SEIZED UP. THIS ALSO DAMAGED THE TENSIONER WHICH HAD TO BE REPLACED ALONG WITH THE SERPENTINE BELT. THE MECHANIC INDICATED THAT WE WERE VERY CLOSE TO HAVING A FIRE. *TR

Engine and Engine Cooling
Filed Aug 8, 200841,000 milesCA

ROARING SOUND, NO POWER, VEHICLE CAN BARELY REACH 30MPH, LOUD NOISE HAS EXISTED FOR LONG TIME (SEVERAL YEARS) AND THE POWER PROBLEM USUALLY RESOLVED AFTER ABOUT 5 MINUTES. THIS IS A DEFECT. I FOUND HUNDREDS OF OWNERS COMPLAINING OF SAME PROBLEM ON LINE. DEALER REPLACED FAN CLUTCH. *TR

Engine and Engine Cooling
Filed Jul 11, 200856,000 milesOR

TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING 50-70 MPH, THE ENGINE FAILED AND THE VEHICLE LOST TOTAL POWER. THE FAILURE HAS OCCURRED ON FOUR OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FROM WHERE IT WAS PURCHASED THREE TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO AN OUT OF TOWN DEALER AND HAS CURRENTLY BEEN IN THE SHOP FOR FOUR WEEKS. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST BECAUSE THE FAILURE WAS NOT UNDER WARRANTY. THE CURRENT MILEAGE WAS 67,000 AND FAILURE MILEAGE WAS 56,000.

Seat Belts
Filed Jun 24, 200880,000 milesOH

TL*THE CONTACT OWNS A 2002 GMC ENVOY. HE STATED THAT THE PASSENGER SIDE SEAT BELTS WOULD NOT RETRACT. THE DEALER STATED THAT A DEFECTIVE RETRACTOR COULD HAVE CAUSED THE FAILURE HOWEVER; THEY DID NOT INSPECT THE VEHICLE. THERE IS A RECALL FOR THE SEAT BELTS (NHTSA CAMPAIGN ID #04V201000) HOWEVER; THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED. AS OF JUNE 24, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 80,000.

Power Train › Automatic Transmission
Filed Jun 5, 200838,000 milesNJ

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE IT WILL RANDOMLY JUMP FROM 2 WHEEL DRIVE TO 4 WHEEL DRIVE WITHOUT WARNING CAUSING THE CAR TO BECOME IDLE AND YOU MUST TURN THE CAR OFF COMPLETELY. SHE TOOK THE VEHICLE INTO A LOCAL MECHANIC WHERE HE REPLACED THE BRAKES AND CHECKED THE WHEELS AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. SHE IS ALSO EXPERIENCING PROBLEMS WITH THE FRONT PASSENGER SEAT BELT IT LOCKS WHEN FASTENED. SHE TOOK THE CAR TO THE DEALER AND THEY INFORMED HER THAT IT WAS NO LONGER COVERED UNDER WARRANTY AND ANY REPAIRS MADE WOULD BE AT THE OWNER'S EXPENSE. THE VEHICLE IS ALSO EXPERIENCING EXTERIOR LIGHT FAILURE, BOTH HEADLIGHTS BURNED OUT WITHIN WEEKS APART AND THEY WERE REPLACED AT OWNER'S EXPENSE. THE FAILURE MILEAGE WAS 38,000. THE CURRENT MILEAGE WAS 86,000 (SC) UPDATED 06/25/08. *CN THE CONSUMER ALSO STATED WHEN DRIVING PAST 70 MPH, THE VEHICLE WOULD SHAKE. THE WINDSHIELD WIPERS WERE REPLACED. THE CONSUMER STATED THE MOTOR FAILED. UPDATED 06/25/08

Air Bags › Side/WindowCrash1 injured
Filed May 29, 2008MI

2002 GMC ENVOY. CONSUMER COMPLAINT FOR GM SIDE IMPACT AIRBAG SENSOR SYSTEM. CONSUMER STATES THAT THIS SYSTEM DOES NOT DEPLOY THE AIRBAGS IF THE VEHICLE HITS A TREE, UTILITY POLE OR OTHER NARROW OBJECTS. *KB LAWYER WROTE IN ON BEHALF OF THE CONSUMER. THE CONSUMER WAS INVOLVED IN A HEAVY SIDE IMPACT CRASH IN WHICH HIS VEHICLE CRASHED INTO A STEEL POLE PRECISELY ON THE DRIVERS SIDE DOOR THAT CAUSED CATASTROPHIC AND PERMANENT BRAIN DAMAGE. THE CONSUMERS LAWYER SUGGESTED THAT GM ISSUE A RECALL FOR THE DEFECTIVE SIDE AIRBAG SENSOR. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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