Page 4 of 10 · complaints 151–200 of 487

2002 GMC Envoy complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Fuel System, Gasoline
Filed May 16, 2008141,063 milesPA

GAS TANK LEAK AT FILLER NECK TUBE CAUSED FUEL LEAK. NO FIRE OR DAMAGE OCCURRED. REPAIRED REQUIRED REPLACEMENT OF THE ENTIRE FUEL TANK. IT IS NOTEWORTHY, THAT THE REPLACEMENT TANK IS REINFORCED AT THE FILLER NECK TUBE. *TR

Electrical System › Wiring › Interior/Under Dash
Filed Apr 16, 2008MD

2002 GMC ENVOY WITH SEVERAL RECALLS AND REPAIRS. CONSUMER STATES THAT THE DEALER SAID THE ONLY RECALL ON HER VEHICLE WAS FOR THE INSTRUMENT PANEL. MECHANIC STATED THE WARRANTY EXPIRED AND SHE WOULD HAVE TO PAY FOR THE RECALL REPAIR. *KB RECALL # 03V096000. *JB

Power Train › Automatic Transmission
Filed Mar 12, 200856,770 milesTX

56,779 MILE AND TRANSMISSION FAILED ON MY 2002 ENVOY. DEALER TOLD ME THEY HAD NEVER SAW THIS HAPPEN. WE HAD JUST MADE A 2300 MILE TRIP TO THE 'NO MAN LAND' OF COLORADO. THE NEXT DAY MY WIFE CAME TO A STOP SIGN, SAID THE CAR MADE A WEIRD NOISE AND WOULD NOT GO. NO REVERSE OR DRIVE BUT CRIPPLED IT HOME IN LOW. WAS VERY SURPRISED THAT THE GM DEALER WOULD NOT BACK THE TRANSMISSION. $2,903.94 TO REPLACE WITH A 1 YEAR GUARANTEE WHICH IS ABOUT UP AND I REFUSE TO DRIVE ON A LONG TRIP AGAIN IN THIS AUTO. *TR

Electrical SystemFire
Filed Feb 28, 200860,000 milesOH

TL*THE CONTACT OWNS A 2002 GMC ENVOY. UPON ENTERING THE VEHICLE, THE CONTACT SMELLED AN EGG ODOR AND DETECTED FUMES ALONG WITH A BURNING SMELL. THE CONTACT DID NOT DRIVE THE VEHICLE. THREE WEEKS LATER, THE VEHICLE WAS TAKEN TO A DEALER AND THEY DISCOVERED THAT THE FRONT DOOR MULTI-FUNCTION SWITCH BURNED, MELTED, AND NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 60,000. UPDATED 4/16/08 *CN

Power Train › Driveline › Differential Unit
Filed Feb 24, 2008106,000 milesOH

I WAS DRIVING ALONG INTERSTATE 75 AT NIGHT WITH MY 3 YEAR OLD, 16 YEAR OLD, AND 18 YEAR OLD NEPHEW RETURNING TO COLLEGE AFTER WINTER BREAK ON JAN. 2,003. WE WERE LEFT STRANDED ON THE SIDE OF THE HIGHWAY, AFTER WE ALMOST WRECKED. THE GEARS WERE JUMPING BACK AND FORTH FROM 2 WHEEL TO WHEEL DRIVE. I TOOK TO A LOCAL GM DEALER AND THEY TOLD ME THAT IT WOULD COSTS ME 2500 TO REPAIR-THE PROBLEM THE FRONT DIFFERENTIAL. I CONTACTED THE 1800 GM SERVICE LINE AND THEY SAID THAT THEY WOULD NOT BE ASSISTING WITH REPAIRS DUE TO MILEAGE. I ASKED AROUND AT DIFFERENT AUTO REPAIR AND TRANSMISSION SHOPS AND THEY SAID THAT GM KNOWS THEY HAVE A PROBLEM WITH THE DIFFERENTIAL IN ENVOYS, TRAILBLAZERS, AND ISUZUS. EVEN IF THE PROBLEM GETS FIXED, IM TOLD THERE IS NO GUARANTEE THAT THE PROBLEM WILL NOT HAPPEN AGAIN UNTIL GM ADDRESSES THE ACTUAL PROBLEM WITH THE DIFFERENTIALS. I BELIEVE MY GEAR PROBLEM CAUSED THE DIFFERENTIAL TO FAIL. MEANWHILE I AM STUCK WITH A CAR THAT I HAVE TO PAY FOR ANOTHER YEAR AND A HALF ON. IT IS REALLY AN INCONVENIENCE TO ME. I CANNOT AFFORD THE REPAIR, THE CAR SITS IN THE DRIVEWAY. IM BEHIND ON MY CAR PAYMENT, HAVING TO RENT A CAR TO DRIVE TO WORK. GM SHOULD BE HELD ACCOUNTABLE. OTHER PROBLEMS INCLUDE THE CLUTCH FAN GOING OUT, COSTING ME OVER $500 TO REPAIR ON MY OWN. GM REFUSED TO HELP. THIS WENT OUT AT 33,000, SHORTLY AFTER PURCHASE. I AM REALLY BURDENED RIGHT NOW AND DON'T KNOW WHAT TO DO. *TR

Suspension › Front › Control Arm › Lower Arm
Filed Feb 14, 200885,000 milesMA

TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHEN THE CONTACT APPLIES THE BRAKES, THE FRONT END OF THE VEHICLE MAKES A RATTLING NOISE. THE DEALER STATED THAT THE CONTROL ARM BUSHING WAS THE CAUSE OF THE FAILURE AND REFERENCED NHTSA CAMPAIGN ID NUMBER 01V126000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 88,000 AND FAILURE MILEAGE WAS 85,000. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR

Fuel System, Gasoline
Filed Feb 10, 200875,000 milesNY

WE HAVE A 2002 GMC ENVOY WITH APPROX 77,000 MILES, THE TRUCK HAS STRONG SCENT OF FUEL IN THE GARAGE AND OUT DOORS. I UNDERSTAND THAT THE FUEL PUMP MODULE CORRODES AND IS COMMON PROBLEM ON THESE VEHICLES. I BELIEVE THAT GM SHOULD COVER THIS UNDER RECALL COULD HAVE SERIOUS FIRE. I BELIEVE IT IS AN ENGINEERING DEFECT. *TR

Power Train › Automatic Transmission
Filed Feb 7, 200885,000 milesIL

NORMAL DRIVING CONDITIONS. EXITING FROM PARKING LOT, HEARD LOUD BANG, CAR JERKED, CAME TO A COMPLETE STOP. LIMPED CAR HOME(1/2 MILE). UPON FURTHER INSPECTION 2002 GMC ENVOY HAD NO REVERSE GEAR. RESEARCHING ONLINE SHOWS 4L60E TRANSMISSION, REACTION SUNSHELL & REACTION SUNGEARS PREMATURELY FAIL DUE TO SUBSTANDARD PARTS. *TR

Power Train › Automatic Transmission
Filed Feb 7, 200863,000 milesCA

TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE MAKING A LEFT HAND TURN AT 5 MPH, THE VEHICLE MADE A WHINING NOISE AND CATAPULTED FORWARD. THE VEHICLE SHIFTED GEARS AND THE SPEED DECREASED. THE GEARS RETURNED TO NORMAL AND THE CONTACT WAS FINALLY ABLE TO PULL OVER. THE VEHICLE WAS TOWED. THE CONTACT STATED THAT THE REVERSE GEAR FAILED AND THE FIRST AND SECOND GEARS WERE BARELY FUNCTIONING. THE DEALER STATED THAT THE SUNSHELL IN THE TRANSMISSION NEEDED TO BE REPLACED IN THE TRANSFER CASE. THE PREVIOUS DAMAGES LED TO THE ENTIRE TRANSMISSION NEEDING TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBERS 03V075000, 01V283000, AND 01V334000. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 63,000.

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jan 23, 200892,000 milesFL

GAS SMELL BOTH IN AND OUT OF VEHICLE. WITHIN A COUPLE OF DAYS GAS WOULD LEAK AFTER CAR WAS DRIVEN. FUEL PUMP LEAKED DUE TO RUSTED PIPE ON FUEL PUMP TO FUEL LINE. IT IS THE ONLY EXPOSED STEEL FITTING AND SITS ON TOP OF THE GAS TANK WHERE WATER AND MOISTURE CAN COLLECT, WHICH IS THEN CONDUCIVE TO RUSTING. *TR

Power Train › Automatic Transmission
Filed Jan 19, 200860,100 milesMA

2002 GMC ENVOY SLT 60K...WENT OUTSIDE TO START CAR AND HAD A LOUD SWISHING SOUND...TRIED TO PUT IN REVERSE...WOULD NOT GO...HAD TO PUSH OUT TO GET TO WORK...EXTREMELY HIGH RPMS (3500-4500) TO GET THROUGH FIRST...IT ALSO IS JUMPING GEARS...IF YOU TRY TO GO OVER 50 MPH THE CAR WILL REDLINE...WAS TOLD REVERSE REACTION SHELL/SUN SHELL GEAR...THEY HAD A BUNCH OF NAMES FOR IT...WAS DEFECTIVE AND FAILED...WE NEVER TOWED W/ THIS VEHICLE, NEVER GOT STUCK (THE GM SERVICE PRO STATED THAT THIS WAS POSSIBLY THE REASON FOR FAILURE)...THE VEHICLE IS MAYBE DRIVEN 10K MILES A YEAR...WE HAVE HAD NOTHING BUT PROBLEMS W/ THIS THING...WE ALREADY HAVE REPLACED THE CLUTCH FAN LAST YEAR...AND HAD NUMEROUS LITTLE PROBLEMS SINCE...ALL THE POSTS I HAVE READ CLEARLY SHOWS THERE NEEDS TO BE A RECALL...THE PRICES I HAVE SEEN ON POSTS IS RIDICULOUS TO REPAIR THE TRANSMISSION...$2K TO $3K...SO FOR NOW IT IS SITTING IN MY DRIVEWAY...I WILL GET THE QUOTE THIS WEEK FROM MY MECHANIC AND AM NOT LOOKING FORWARD TO IT. *TR

Power Train › Automatic Transmission
Filed Jan 16, 200861,275 milesCO

TRANSMISSION FAILURE AT 60,000 MILES DUE TO DEFECTIVE PARTS INSTALLED DURING THE ORIGINAL MANUFACTURING PROCESS. *TR

Fuel System, Gasoline › Storage
Filed Dec 22, 200765,000 milesNJ

I HAVE A 2002 GMC SLT, WHICH IS LEAKING GAS. I HAVE HAD MY VEHICLE TOWED TO MY MECHANIC, WHICH IS IN PROCESS OF GETTING A PART FROM THE CHEVROLET DEALER TO FIX THE LEAK. *TR

Air BagsCrash1 injured
Filed Dec 13, 2007115,000 milesPA

TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING 20 MPH UPHILL IN ICY WEATHER, THE VEHICLE SLID OFF THE ROAD. NONE OF THE AIR BAGS DEPLOYED AND THE VEHICLE WAS COMPLETELY DESTROYED. THE PASSENGER WAS SEVERELY INJURED. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. HE HAS A COPY OF THE POLICE REPORT. THE CURRENT AND FAILURE MILEAGES WERE 115,000. UPDATED 01/07/08 *BF UPDATED *JB

Suspension › Front › Control Arm › Lower Arm
Filed Dec 10, 200779,000 milesMA

TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE APPLYING PRESSURE TO THE BRAKE PEDAL, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. A MECHANIC STATED THAT THE CAUSE OF THE FAILURE WAS THE SUSPENSION SYSTEM. SHE TOOK THE VEHICLE TO AN AUTHORIZED LOCAL DEALER AND THEY STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V126000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT DID NOT FILE A FORMAL COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 79,000 AND CURRENT MILEAGE WAS 79,350.

Air Bags
Filed Nov 23, 200795,000 milesMN

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE AIR BAG LIGHT IS CONSTANTLY ILLUMINATED AND ONLY DIMS WHEN THE VEHICLE IS TURNED OFF. WHILE DRIVING 55 MPH, THE CONTACT ATTEMPTED TO USE THE 4 WHEEL DRIVE, BUT IT WOULD NOT WORK. THE INDICATOR LIGHT REMAINS ILLUMINATED; HOWEVER, NONE OF THE 4 WHEEL DRIVE LEVELS WORK. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBERS 01V283000 (POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)) AND 02V222000 (AIR BAGS). THE CURRENT MILEAGE WAS 127,000 AND FAILURE MILEAGE WAS 95,000. UPDATED 01-14-08. *KB THE CONSUMER STATED THE 4-WHEEL LIGHT ONLY ILLUMINATED WHEN THE VEHICLE WAS STARTED. UPDATED 12/12/07. *JB

Air BagsCrash1 injured
Filed Nov 17, 200746,000 milesTN

ROAD UNDER CONSTRUCTION HOLE IN ROAD OVERCORRECTED AND WENT INTO AIR SUV ROLLED SEVERAL TIMES. DAMAGE TO FRONT AND REAR. DRIVERS SIDE OF CAR DAMAGED FROM FRONT TO REAR. AIR BAGS FRONTAL OR SIDE DID NOT DEPLOY. GMC 2002 ENVOY ONE OWNER WITH LESS THAN 46,000 MILES. CAR WAS TOTALED BY INSURANCE COMPANY. *TR

Power Train › Automatic Transmission
Filed Oct 25, 200744,233 milesMI

MANUFACTURE KNEW OF INFERIOR COMPONENTS WITHIN MY VEHICLES TRANSMISSION AND DID NOT ISSUE A RECALL. EXISTING SERVICE BULLETIN #00-07-30-022C DATED DEC 10, 2004 (WITHIN MY WARRANTY PERIOD) INDICATES SAME ISSUE I EXPERIENCED IN MY VEHICLE ON 10/23/2007. BULLETIN TITLE STATES REPLACE REACTION SUN SHELL WITH MORE ROBUST HEAT TREATED PARTS". THIS WAS KNOWN WHILE MY VEHICLE WAS STILL UNDER WARRANTY. FAILURE HAPPENED AFTER STANDARD WARRANTY EXPIRED. *TR

Fuel System, Other › Delivery › Fuel Pump
Filed Oct 15, 200768,000 milesNY

2002 GMC ENVOY BEGAN TO EMIT OVERWHELMING ODORS. THE INTERIOR OF THE CAR AND EXTERIOR OF THE CAR SMELLS STRONGLY OF LEAKING FUEL. THE VEHICLE MUST BE PARKED IN MY DRIVEWAY TO PREVENT VAPORS FROM ACCUMULATING IN MY GARAGE AND SEEPING INTO MY HOME. THE LEAKING ODORS INTO THE GARAGE AND HOUSE HAVE CAUSED ME TO HAVE SEVERE HEADACHES. THE CAPTURED VAPORS IN MY GARAGE PRESENTED A SEVERE FIRE HAZARD. I TOOK MY VEHICLE TO A LOCAL MECHANIC WHO REPORTED TO ME THAT THE FUEL PUMP ASSEMBLY ON TOP OF THE FUEL TANK WAS LEAKING DUE TO CORROSION ON SEVERAL OF THE TUBES THAT TRANSPORT FUEL. HE STATED THIS IS AVERY COMMON PROBLEM ON THE GMC ENVOYS AND THAT HE HAS REPAIRED MANY OF THEM FOR THE SAME PROBLEM. *TR

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Abs Warning Light
Filed Sep 9, 200741,225 milesNY

WHEN HAVING MY 02' ENVOY SERVICED AND STATE INSPECTION BY MY GMC DEALER THE SERVICE MANAGER CALLED AND TOLD ME, I WOULD NEED TO R/R MY FRONT ROTORS. THE PADS WERE HALF WORN BUT THE ROTORS SMOOTH SURFACE DID NOT EXIST. IT LOOKED LIKE THEY WERE NOT MACHINED THOROUGHLY. SER. MGR THOUGHT I LIVED NEAR THE SHORE, STATING SALT WATER WOULD USUALLY CAUSES THIS. I DO NOT LIVE NEAR THE SHORE AND DO NOT GO THE BEACH. I DRIVE THIS VEHICLE TO AND FROM WORK ALL HIGHWAY DRIVING. MY VEHICLE HAS 41225 MI AND HAS ALWAYS BEEN SERVICED BY GM. I HAVE OWNED GM VEHICLES FOR 38 YRS AND THE CARS WITH ROTORS NEVER LOOKED LIKE THIS. THIS LOOKS LIKE A MANUFACTURING IMPERFECTION. FROM REVIEWING THE ODI LIST FOR THIS VEHICLE, OTHERS HAVE ALSO DOCUMENTED SIMILAR COMPLAINTS. IF I DID NOT BRING THE VEHICLE IN FOR THE STATE INSPECTION I WOULD NEVER HAVE KNOW THIS DEFECT EXISTED. THIS GAVE ME NEITHER WARNING IN BRAKING, STABILITY NOR SQUEALING/TICKING FROM EARLY WARNING SYSTEM. I SHOULD HAD ASKED FOR OLD ROTORS OR TAKEN A PICTURE. FRONT ROTORS AND PADS REPLACED AT MY EXPENSE. *TR

Engine and Engine Cooling › Cooling System › Fan
Filed Sep 2, 2007MI

A COUPLE OF MONTHS AGO I TOOK MY VEHICLE IN FOR SEVERAL COMPLAINTS AND A REPAIR UNDER WARRANTY. I EXPLAINED TO THE DEALER THE LOUD FAN NOISE, LOSS OF POWER DURING THIS NOISE, WHICH HAPPENED OCCASIONALLY UPON START UP AND DISAPPEARED AFTER A MILE OR TWO OF TRAVEL. AT THIS TIME I WAS TOLD THEY COULD NOT LOCATE THE PROBLEM. NOW THE NOISE IS CONSTANT. I HAD A MECHANIC DRIVE IT DURING THIS NOISE AND HE INDICATED IT WAS A FAILED CLUTCH FAN. IN MY RESEARCH TO FIND A TSB (AKA TECHNICAL SERVICE BULLETIN) RELATED TO MY ISSUE, I WAS ABLE TO FIND SUCH A BULLETIN, AMONGST MANY CUSTOMER COMPLAINTS WITH THE SAME ISSUE. *JB

Power Train › Automatic Transmission
Filed Aug 30, 200756,000 milesIL

TRANSMISSION SUN GEAR FAILURE ON MY 2002 GMC ENVOY AT 56,000 K. GM IS ONLY PICKING UP 50% OF THE $1747.00 BILL.

Engine and Engine Cooling › Cooling System › Fan
Filed Aug 13, 2007137,000 milesGA

AIR CONDITIONER COOLING BECOMES INTERMITTENT. GM DEALER COMMENTED THAT THEY HAVE BEEN HAVING A NUMBER CUSTOMER COMPLAINTS ABOUT THIS ISSUE AND HAVE BEEN HAVING OF " A LOT" OF PROBLEMS WITH THE FAN RELAY SENSOR AND THE COOLING FAN CLUTCH. REPAIR CALLS FOR REPLACEMENT OF ENTIRE FAN ASSEMBLY AND SENSOR/SWITCH. COST OF REPAIR APPROX $1,000. *TR

Suspension › Front › Control Arm
Filed Aug 2, 200783,900 milesIL

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT HEARD A LOUD, SQUEAKY NOISE WHEN SHE APPLIED THE BRAKES AT 25 MPH. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY THE CONTROL ARM. THE DEALER ALSO STATED THAT THE COMPONENT WAS RECALLED. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 84,000 AND FAILURE MILEAGE WAS 83,900.

Exterior Lighting › Brake Lights
Filed Jul 20, 200775,000 milesIN

DRIVERS SIDE BRAKE LIGHT CONTINUES TO LOOSEN OR BURN OUT. WE HAVE REPLACED MULTIPLE TIMES WITHIN THE LAST YEAR AND WITHIN A MONTH THE LIGHT DOES NOT WORK AGAIN. THERE WAS A SIMILAR RECALL, 04V527000, ON XL MODELS, BUT GMC STATES THIS DID NOT AFFECT MY MODEL. THE RECALL SHOULD BE OPENED AGAIN AND BE EXTENDED TO ALL ENVOY, AS I SEE MANY ON THE ROAD WITH THE LEFT BRAKE/TAIL LIGHT OUT.

Power Train › Automatic TransmissionCrash1 injured
Filed Jul 16, 200740,000 milesMD

MY ENVOY WAS PUT INTO PARK WHEN I WENT TO LOCK THE FRONT DOOR. WHEN I GOT OUT OF THE CAR AND TOOK TWO STEPS, IT SLIPPED OUT OF GEAR AND WENT ROLLING DOWN (VERY SLIGHT GRADE) THE DRIVEWAY IN REVERSE. I JUMPED IN TO TRY AND STOP IT BEFORE HITTING NEIGHBORS CARS. I GRABBED THE STEERING WHEEL TO PULL MYSELF IN, WHICH MADE THE ENVOY TURN TO MISS ON CAR, THEN IT THREW ME OUT, ALMOST RUNNING OVER BOTH OF MY LEGS WITH THE FRONT WHEEL. IT THEN PROCEEDED TO HIT A SATELLITE DISH, AND AIR CONDITIONING UNIT (WHICH ALL BUT RIPPED THE DOOR OFF THE HINGES.) IT THEN FINALLY STOPPED AFTER RUNNING THROUGH A FENCE AND IT RESTED WITH ONE WHEEL IN THE AIR ON A MOUND OF DIRT. *TR

Engine and Engine Cooling
Filed Jun 27, 200757,800 milesNJ

2002 GMC ENVOY HAS A LOWER ENGINE NOISE. UNDER EXTENDED WARRANTY, ADJUSTER IS HOLDING UP REPAIR FOR OVER TWO WEEKS. VEHICLE HAS HAD REGULAR OIL CHANGES. VEHICLE HAS ONLY 57,800 MILES. WAS RECALLED FOR PMC VALVE AND HAD TRANS PROBLEM BRAND NEW. TOTALLY DISGUSTED WITH THIS TRUCK.

Engine and Engine Cooling › Cooling System › Fan
Filed May 11, 200739,000 milesPA

ALREADY REPLACED THE FAN CLUTCH AT 39000 MILES. IT COST ME CLOSE TO $800, $300+ FOR THE NEW FAN , AND $400+ FOR LABOR. THE DEALER INSTALLED THE NEW COMPUTER SOFTWARE. NOW AT 42700 MILES THE FAN CLUTCH, THE THERMOSTAT BROKEN. THE BAD NEWS, I SHIPPED THIS ENVOY TO THE DOMINICAN REPUBLIC , ALREADY TALKING TO THE LOCAL DEALER. MY QUESTION TO ALL WAS, IN OBSERVATION OF ALL THE FAN CLUTCH PROBLEMS, DID THIS REQUIRE A RECALL. NOW , THAT I KNEW ABOUT SO MANY PEOPLE HAVING THIS PROBLEM, EITHER THE DEALER AND GMC REFUND ME FOR THE FIRST FAN CLUTCH AND REPAIR OR REPLACE WITH CURRENT ONE, OR I WILL DEFINITELY SUE THEM. HAS ANYONE TAKEN THIS ACTION? *AK

Exterior Lighting › Brake Lights
Filed May 5, 200763,500 milesIN

I OWN A 2002 GMC ENVOY AND BRAKE LIGHTS JUST QUIT I CHECKED BULBS,FUSES AND CHANGED BRAKE SWITCH THEY STILL DO NOT WORK. *JB

Tires › Temporary/Emergency Spare Tire
Filed Apr 18, 2007CT

THE VEHICLE HAD A FLAT TIRE. WHEN TRYING TO LOWER THE SPARE ACCORDING TO THE INSTRUCTIONS THE SPARE WOULD NOT DROP DOWN. THE CAR NEEDED TO BE BROUGHT TO A CHEVROLET DEALERSHIP, WHO CHARGED $350 TO REPLACE THE SPARE TIRE MECHANISM BECAUSE IT WAS BROKE DUE TO ROAD WATER, DIRT, SALT DETERIORATING IT OVER TIME.*AK

Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings
Filed Apr 5, 2007VT

LEAKING FUEL PUMP ASSEMBLY IN TANK. *AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Apr 3, 200759,648 milesPA

2002 GMC ENVOY FUEL SMELL. TOOK TO 2 DIFFERENT GM DEALERS BEFORE PROBLEM WAS FOUND. THE 2ND GM DEALER FOUND IT TO BE THE FUEL PUMP MODULE WHICH WAS RUSTED AND LEAKING GAS. GM WOULD NOT STAND BEHIND THIS PROBLEM AS SHE WAS THE SECOND OWNER. THE PROBLEM IS THE WAY METAL FUEL PUMP MODULE SITS IN THE RECESSED PORTION MIDDLE OF THE PLASTIC FUEL TANK INVITES MOISTURE, RUST , SALT, CORROSION ETC. REPLACED AT OUR EXPENSE OF $520.00 THIS IS A DESIGN PROBLEM. *JB

Visibility › Rearview Mirrors/Devices › Exterior
Filed Mar 2, 2007AZ

THE OUTSIDE AUTOMATIC ADJUSTING MIRROR HAVE A MIND OF THEIR OWN AND HAVE TO BE RESET EACH TIME FOR EACH DRIVER THEY ARE PROGRAMMED TO. ONCE ADJUSTED, YOU MAY LOOK TO CHANGE LANES AND FIND THEY ARE NOT ANYWHERE NEAR WHERE THEY WERE ADJUSTED. I HAVE COME CLOSE TO HAVING A NUMBER OF ACCIDENTS DUE TO THIS PROBLEM. THE DEALER REPROGRAMMED THE MIRRORS AND THEY CONTINUE TO DO THE SAME THING.*JB

Engine and Engine Cooling › Cooling System › Fan
Filed Feb 13, 200760,000 milesWI

ENGINE TENDED TO REV AT A HIGH LEVEL UNTIL WARMED UP. FINALLY WOULD NOT COME DOWN TO A NORMAL LEVEL DUE TO A FAILED FAN CLUTCH. VEHICLE WAS OUT OF WARRANTY, AND DEALER QUOTED $800 FOR REPAIRS. HAD THE FAN CLUTCH REPLACED INDEPENDENTLY, WHICH NOW HAS US BACK TO THE ORIGINAL HIGH LEVEL OF REVVING FOR SEVERAL MINUTES BEFORE RUNNING NORMAL. DISAPPOINTED TO SEE THE NUMBER OF SIMILAR FAILURES, AND YET THE DEALER ACTS LIKE THIS IS AN UNHEARD OF EVENT. *JB

Latches/Locks/Linkages › Doors › Latch
Filed Nov 6, 20065,500 milesWA

I HAVE HAD A INTERMITTENT RUMBLING SOUND IN THE DRIVERS COMPARTMENT LIKE THE DOORS ARE NOT CLOSED PROPERLY. I HAVE CHECKED DOORS CLOSED BUT YET IT STILL HAPPENS. TOOK BACK TO DEALERSHIP AND THEY COULD NOT FIND A PROBLEM. THE FUEL GAUGE IS READING INCORRECTLY, AT A HALF A TANK OF FUEL THE GAS HAND WILL INTERMITTENTLY MOVE UP OR DOWN. ALSO NOV. 2006 A HIGH PITCH SQUEAL FROM THE FRONT OF VEHICLE WHILE DRIVING BETWEEN 1 AND 40 MPH. *JB

Power Train › Automatic Transmission
Filed Oct 26, 200668,187 milesMD

DT*: THE CONTACT STATED WHILE TRAVELING 25 MPH, THE VEHICLE LUNGED, A WHIRRING NOISE OCCURRED, AND THE VEHICLE WOULD NOT ACCELERATE. IT WAS DRIVEN HOME WITH HIGH RPM'S AND LOW ACCELERATION. AT THE CONTACT'S RESIDENCE, IT WAS NOTICED THAT REVERSE DID NOT OPERATE. THE VEHICLE WAS DRIVEN TO THE DEALERSHIP, BUT WOULD NOT OPERATE ABOVE FIRST OR SECOND GEAR. THE DEALERSHIP DETERMINED THE SUN SHELL INSIDE THE TRANSMISSION FAILED AND THE TRANSMISSION NEEDED TO BE REBUILT.

Electrical System › Wiring › Interior/Under Dash
Filed Oct 18, 200657,000 milesNC

MID JUNE 2006, WIFE DROVE TO WORK AND STOPPED AT A GAS STATION TO GET GAS. WHEN SHE RESTARTED THE CAR, THE INSTRUMENT POWER PANEL DID NOT WORK NOR ANY OF THE INSTRUMENTS SUCH AS SPEEDOMETER. SHE CONTINUED TO HER JOB AND PARKED THE CAR. WHEN SHE LEFT WORK AND STARTED THE CAR, EVERYTHING WAS WORKING AGAIN. SHE TOOK THE CAR TO A GMC DEALER ABOUT THE PROBLEM. THEY SAID THEY COULD NOT DO ANYTHING BECAUSE EVERYTHING APPEARS TO BE WORKING. I HAVE DONE A SEARCH ABOUT RECALLS AND FOUND THAT A RECALL NHTSA 03V096000 APPEARS TO AFFECT ME. I AM TOLD BY GMC THAT MY VIN NUMBER DOES NOT APPLY TO THIS RECALL. *NM

Power Train › Transfer Case (4-wheel Drive)
Filed Oct 16, 200643,044 milesIL

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE 4-WHEEL DRIVE INDICATOR LIGHT ILLUMINATED, AND THE VEHICLE STOPPED AS IF THE BRAKE WAS APPLIED WHEN THE ACCELERATOR PEDAL WAS RELEASED. ALSO, A SMELL WAS COMING FROM THE BRAKES AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE TRANSFER CASE CONTROL MODULE NEEDED TO BE REPLACED.

Engine and Engine Cooling › Cooling System › Fan
Filed Sep 25, 200681,000 milesTX

I DRIVE A 2002 GMC ENVOY AND FOR THE LAST 2&1/2 YEARS DURING THE SUMMER, I USUALLY NOTICE THAT THE FAN SEEMS TO RUN VERY FREQUENTLY. AFTER A FEW MINUTES IT USUALLY STOPS AND I DON'T THINK ABOUT IT AGAIN UNTIL WE RESTART IT. WE'VE TAKEN IT TO TWO DIFFERENT DEALERSHIPS INCLUDING THE ONE WE PURCHASED IT FROM AND THEY TELL US THERE IS NOTHING WRONG WITH THE CAR-IT'S JUST HOT OUTSIDE AND THE ENGINE NEEDS TO BE COOLED BY THE FAN SO IT RUNS LONGER AND LOUDER. TODAY, I TOOK IT IN BECAUSE IT WOULD NOT QUIT RUNNING AND MY CHECK ENGINE LIGHT CAME ON. THEY WANT $700 TO FIX THE FAN CLUTCH WHICH WE'VE BEEN TRYING TO TELL THEM WASN'T OPERATING CORRECTLY THIS WHOLE TIME. *NM

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Sep 18, 200669,000 milesMD

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN THE GARAGE, A STRONG ODOR OF GASOLINE WAS PRESENT. THE VEHICLE WAS INSPECTED BY THE DEALER WHO DETERMINED THE FILLER PIPE NECK, ATTACHED TO THE STORAGE TANK, LEAKED WHEN THE TANK WAS FILLED WITH GASOLINE. THE MANUFACTURER WAS ALERTED. UPDATED 10/25/2006 - *NM

Power Train › Automatic Transmission
Filed Jul 31, 2006MI

I OWN A 2002 GMC ENVOY WITH 49,000 MILES. THE TRANSMISSION FAILED, DID NOT WANT TO SHIFT FROM FIRST, THEN NO REVERSE WHEN I LEFT THE DESTINATION. HAD TOWED TO DEALER. SERVICE MANAGER STATED SHE HAD A HUNCH WHAT IT WAS BUT HAD TO GET IT IN THE SHOP FIRST. SURE ENOUGH, THE SUN SHELL FAILED AND THE TRANSMISSION HAS TO BE REPLACED. CALLED GM CUSTOMER SERVICE IN AN ATTEMPT TO GET THEM TO FIX IT AT THERE EXPENSE SINCE THIS IS AN REGULAR OCCURRENCE WITH THERE TRUCKS. HAVE NOT HEARD BACK AS OF YET. SEEN MANY MANY MANY POSTS AROUND THE INTERNET ABOUT THIS VERY PROBLEM. THIS SHOULD BE LOOKED INTO. *NM

Engine and Engine Cooling › Cooling System › Fan
Filed Jul 22, 200674,257 milesMO

LAST YEAR (2005) THE CLUTCH FAN LOCKED UP AND STAYED LOCKED UP UNTIL WE TOOK IT TO A GM DEALER. THEY SAID THERE WAS A BULLETIN ON THIS AND THE PCM NEEDED TO BE RE-PROGRAMMED. THAT SOLVED THE PROBLEM. THE VEHICLE LOOSES POWER, WON,T SHIFT PROPERLY AND THIS HAPPENS WITHOUT NOTICE. ONE MINUTE IT'S FINE AND THEN IT'S NOT. NOW ONE YEAR LATER THE SAME PROBLEM HAS OCCURRED. THIS IS RIDICULOUS!! I NOW HAVE TO TAKE IT TO A DEALER AND PAY TO HAVE IT RE-PROGRAMMED. IF THIS IS A CONTINUING PROBLEM, I DON'T UNDERSTAND WHY GM CAN'T JUST REPLACE THE CHIP THAT HOLDS THE CODE, AND BE DONE WITH IT. *NM

Fuel System, Gasoline › Delivery
Filed Jul 7, 200617,573 milesNY

DT*: THE CONTACT STATED THE VEHICLE HAD A PREMATURE FAILURE OF THE FUEL TANK ASSEMBLY. THE TOP OF THE GAS TANK ASSEMBLY RUSTED OUT CAUSING A FUEL LEAK WHICH INCREASED THE PROBABILITY OF A FIRE. UPDATED 9/15/2006 - THE CONSUMER SAW THE FUEL LEAKING FROM THE VEHICLE AT A RATE OF 1-3 DROPS PER SECOND. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE FUEL SENDING UNIT HARDWARE WAS SEVERELY RUSTED AND CORRODED. THE ENTIRE ASSEMBLY HAD TO BE REPLACED. *NM

Engine and Engine Cooling
Filed Jun 22, 2006120,000 milesOH

MY 2002 ENVOY HAS STALLED 3 TIMES NOW WHILE TRAVELING ON THE HIGHWAY. EACH TIME THE ENGINE QUITS AND WILL NOT RESTART UNTIL DISCONNECTING AND RE-CONNECTING THE BATTERY. SINCE THIS LAST TIME THE CAR DISPLAYS ABS LIGHT AND SPEEDOMETER DOES NOT WORK EVEN AFTER DISCONNECTING BATTERY. DEALER SAYS I HAVE TO REPLACE A COMPUTER NOW. SOUNDS LIKE RECALL 04V289000 BUT MY VIN IS NOT INCLUDED IN THAT RECALL. *JB

Power Train › Automatic Transmission
Filed Jun 18, 200632,000 milesCT

HAVE A 2002 GMC ENVOY, BOUGHT NEW. 8 RECALLS, BALL JOINT AND SPEAKER FAILURES. AT 32000. MILES, THE TRANSMISSION FAILED. DEALER DIAGNOSED WITH SUN-SHELL GEAR PROBLEM, THAT WAS ADDRESSED BY A GM REPAIR BULLETIN. AT 37000. TRANSMISSION FAILED AGAIN. DEALER ADVISED THE ENTIRE TRANSMISSION NEEDED REPLACEMENT, BUT IT WAS NOT RELATED TO HIS OCT. 05 REPAIR. CONTACTED GM CUSTOMER SERVICE, HAVE A FILE NUMBER, BUT HAVE NOT HEARD FROM ANYONE IN 2 WEEKS. THEY ADVISE THAT THE GM AREA REPRESENTATIVE HAS NOT CALLED ANYONE BACK, EITHER THE DEALER OR GM CS. ?? ASKED TO CONTACT HIM MYSELF AND WAS TOLD I COULD NOT DO THAT. ASKED WHERE I COULD CONTACT CEO RICK WAGONER AND WAS TOLD THAT NO ONE CAN GIVE OUT THAT INFO. A BUNKER IN COLARADO MAYBE? *NM

Power Train › Automatic Transmission
Filed Jun 12, 200684,000 milesMD

DT*: THE CONTACT STATED WHILE DRIVING 10 MPH, THE SUN SHELL GEAR FRACTURED INSIDE THE TRANSMISSION SUDDENLY, CAUSING THE TRANSMISSION TO LOSE REVERSE, SECOND AND FOURTH GEARS. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE DEALERSHIP. REPAIRS HAVE BEEN MADE TO THE VEHICLE.

Power Train › Automatic Transmission
Filed May 17, 200651,000 milesMA

WENT TO BACK OUT OF NEIGHBOR'S DRIVEWAY & THERE WAS NO REVERSE GEAR; JUST LIKE IT WAS IN NEUTRAL. AFTER PUSHING THE GMC ENVOY OUT OF DRIVEWAY, IT WOULD GO FORWARD, BUT WAS VERY "STRAINED" TO GET INTO GEAR. I AM THE OWNER OF HIS ENVOY SINCE IT WAS NEW; IT HAS ONLY HIGHWAY MILES; HAS ALWAYS BEEN SERVICED BY THE DEALER FROM WHICH IT WAS PURCHASED. *JB

Engine and Engine Cooling › Engine
Filed May 16, 2006TX

SEVERE LOSS OF ENGINE POWER, LOUD NOISES FROM ENGINE AND POOR SHIFTING AND VERY POOR ACCELERATION. *NM

Engine and Engine Cooling › Cooling System › Fan
Filed May 8, 200637,188 milesMI

1) PERIODIC LOUD, BUT NOT SUSTAINED, ENGINE FAN ROARING NOISE FOR 1-2 YEARS. 2) NOISE FINALLY WOULD NOT STOP AND WAS DIAGNOSED AS SEIZED FAN CLUTCH, AFTER WARRANTY EXPIRATION. 3) REPLACEMENT OF COOLING FAN CLUTCH AT A COST OF $630.16 ON A VEHICLE WITH ONLY 37,188 MILES. *JB

Electrical System › Wiring
Filed Apr 18, 200625,000 milesVA

CONTINUED ELECTRICAL PROBLEMS WITH 2002 GMC ENVOY. SUCH AS ON-STAR TELEPHONE ALONG WITH RADIO/CD PLAYER, ALL FOUR DOORS FAILING TO LOCK OR OPEN INCLUDING THE BACK HATCH. SERVICE AIR BAG LIGHT AND ENGINE CHECK LIGHTS COMING ON. REPROGRAM ENGINE/TRANSMISSION MODULE, ALSO TELEPHONE ANTENNA REPLACED, SHORT IN WIRING LOCATED DUE TO RUBBING/PINCHING DURING CONSTRUCTION, REPLACED WIRING HARNESS. HUNDREDS OF DOLLARS REQUIRED TO IDENTIFY SHORT IN WIRING. TRANSMISSION OPERATES SLUGGISH UNTIL WARMED-UP VEHICLE FEELS AS IF THE BRAKES ARE ON UNTIL IT HAS MOVED SEVERAL BLOCKS. *NM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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