Page 2 of 10 · complaints 51–100 of 487

2002 GMC Envoy complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Seat Belts
Filed Jun 3, 2015135,000 milesCT

TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING AT 10 MPH, THE PASSENGER SIDE SEAT BELT SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.

Air BagsCrash2 injured
Filed Jun 2, 2015131,000 milesMS

I AND MY PASSENGER WERE IN AN ACCIDENT ABOUT A YEAR AGO, A VERY HARD FRONT END IMPACT, AND NONE OF THE AIR BAGS DEPLOYED. WE WERE BOTH TRANSPORTED TO THE ER BY AMBULANCE, I HIT THE STEERING WHEEL HARD SO HARD THAT IT BENT INWARDS AND BROKE MY NOSE ALSO HAD A CONCUSSION. HE WAS IN THE FRONT PASSENGER SEAT AND HIT THE FRONT DASH, WHERE THE AIR BAG SHOULD HAVE DEPLOYED, HE BROKE HIS FRONT TEETH AND ALSO HAD A CONCUSSION. I'VE ALSO HAD MANY OF THE SAME ISSUES THAT EVERY OTHER 02 OR 03 ENVOY HAS YET MY VIN PULLS NO RECALLS. THIS NEEDS TO BE INVESTIGATED!!! THANKS.

Electrical System
Filed Jun 2, 2015248,000 milesTN

TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING 55 MPH, THE VEHICLE EXPERIENCED A TOTAL LOSS OF POWER AND THE INSTRUMENT PANEL MALFUNCTIONED. THE VEHICLE WAS NOT ABLE TO BE RESTARTED AND HAD TO BE TOWED AWAY TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE MAIN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 248,000.

Unknown or OtherFire
Filed May 22, 2015CT

WHILE DRIVING THE CAR ON THE HIGHWAY IT SUDDENLY STARTED TO SMOKE. WE HAD PULLED OVER TO SEE WHAT WAS GOING ON AND ONCE WE GOT OUT OF THE CAR TO SEE THE CAR WAS ALREADY ON FIRE UNDER THE HOOD BY THE PASSENGERS SIDE. THE FLAMES WERE ALREADY COMING OUT OF UNDER THE CAR BY THE FRONT PASSENGERS SIDE TIRE. ONCE WE SAW THE FIRE WE RAN AWAY FROM THE CAR, BUT WE HAVE NO IDEA WHY THE FIRE STARTED IN THE FIRST PLACE SINCE WE HAD DRIVEN IT HOURS BEFORE AND FARTHER THEN WHERE WE WERE WHEN THE FIRE HAD OCCURRED.

Fuel/Propulsion System
Filed May 9, 2015200 milesND

I COULD SMELL GAS AND MY SON A MECHANIC LOOKED AT IT AND SAID IT IS LEAKING ON THE TWO LINES THAT COME OUT THE TOP OF THE FUEL PUMP.

Engine
Filed Mar 3, 2015170,000 milesIL

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHEN ATTEMPTING TO POWER OFF THE VEHICLE, THE ENGINE CONTINUED TO BE ON. THE CONTACT HAD TO REMOVE THE FUSE IN ORDER TO SHUT THE VEHICLE OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000. THE VIN WAS UNAVAILABLE.

Engine
Filed Feb 20, 2015144,280 milesGA

TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING AT APPROXIMATELY 75 MPH, THERE WAS A REDUCTION IN THE ENGINE POWER WITH A RAPID INCREASE OF THE ENGINE RPMS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,280.

Electrical System
Filed Jan 28, 201530,000 milesTX

ON THE WAY HOME FROM GALVESTON , TX AFTER SPENDING TIME AT THE BEACH . THE WINDOW SWITCHES WOULD NO LONGER WORK . THEIR WAS NOISE IN THE ARM REST. *TR

Air BagsCrash1 killed
Filed Dec 18, 2014TX

MY SON (17) WAS COMING HOME AND CRASHED INTO A LIGHT POLE, WE DON'T KNOW WHAT CAUSED HIM TO CRASH NO ALCOHOL OR DRUGS WERE INVOLVED AND THE AIRBAGS DID NOT DEPLOY...HE WAS TRAPPED IN THE CAR AND DIED FROM BLUNT FORCE TRAUMA TO THE HEAD. *TR

Air Bags
Filed Oct 27, 2014180,000 milesTN

THE AIRBAG LIGHT IS ON. SOMETIMES IT WILL GO OFF, BUT THE LIGHT IS ON MOST OF THE TIME ON THE INSTRUMENT PANEL. I SPOKE TO THE SERVICE DEPARTMENT AT OUR LOCAL DEALER AND THEY DID NOT CARE AND SAID WE WOULD HAVE TO BRING IT IN ANOTHER TIME TO HOOK IT UP TO THEIR BIG MACHINE. I WANT THIS ISSUE RESOLVED. I HAVE HAD THIS VEHICLE SERVICED FOR RECALLS (WIPER MOTOR & CLUSTER GAUGES). MY WIFE DRIVES THIS VEHICLE AND I WOULD LIKE TO MAKE SURE IT IS SAFE FOR HER TO CONTINUE DRIVING IT WITH THIS LIGHT ON AND NO DANGER OF THE AIRBAG DEPLOYING. *TR

Power Train
Filed Oct 24, 201494,337 milesFL

WHEN NEW, THE VEHICLE WOULD UNEXPECTEDLY GO INTO 4-WHEEL DRIVE IN A SLIGHT LEFT TURN MAKING THE VEHICLE VERY HARD TO STEER. I TOOK IT BACK TO THE DEALER OF PURCHASE AND HE REPORTED THEY COULD NOT FIND THE PROBLEM. AFTER MY WARRANTY RAN OUT HE REPORTED THE FOLLOWING; 611 ENCODER ACTUATOR, 7764 CST, 1 89059275 ACTUATOR. HE REPLACED THE ACTUATOR AT A COST OF $275.30 FOR THE ACTUATOR AND $221.90 LABOR FOR A TOTAL OF 497.20 AT MY COST! HERE IT IS SEVERAL YEARS LATER AND THE VEHICLE IS STILL DOING THIS OCCASIONALLY DANGEROUS MANEUVER. I CAN'T LET MY WIFE DRIVE MY VEHICLE BECAUSE OF THE SAFETY FACTOR OF THIS HAPPENING IN HEAVY TRAFFIC. I GUESS I HAVE NO CHOICE BUT LIVE WITH THIS? *TR

Latches/Locks/Linkages › Doors › Latch
Filed Sep 25, 2014232,000 milesOH

TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING APPROXIMATELY 35 MPH, THE REAR PASSENGER SIDE DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE A BUNGEE CORD WAS USED TO SECURE THE DOOR IN A CLOSED POSITION. THE DEALER REPLACED THE LATCH ASSEMBLY. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 01V158000 (STRUCTURE) IN 2006. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 232,000.

Engine
Filed Sep 10, 2014174,000 milesCO

ROUGH IDLE WHILE IN PARK AND WHILE SHIFTING TO SECOND GEAR. ENGINE LIGHT FLASHING, OIL IN SPARK PLUG WELLS, CYLINDER MISFIRE ON CYLINDER #4. CHANGED SPARK PLUGS & WIRES, THIS DID NOT REMEDY THE SITUATION. I HAD THE SUV FOR 1 MONTH AND THE DRIVE TRAIN WENT BAD. TWO MONTHS LATER, I GOT MY TRUCK BACK FROM THE MECHANIC BECAUSE PARTS NEEDED TO BE CERTIFIED BY A GM ENGINEER. I HAVE HAD NOTHING BUT MECHANICAL FAILURES SINCE 2010 WHEN I BOUGHT THE VEHICLE. NOW I HAVE AT LEAST FIVE TROUBLESHOOTING CODES AND NOW I'M BEING TOLD THAT THE CYLINDER HEAD NEEDS REPLACED. THIS SHOULDN'T BE HAPPENING AND I KNOW NOW THAT I WILL NEVER BUY ANOTHER GMC PRODUCT EVER AGAIN. *TR

Exterior Lighting
Filed Aug 26, 201490,000 milesGA

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT THE PASSENGER SIDE BRAKE LIGHT AND THE DRIVERS SIDE DAY HEADLIGHT FAILED. THE CONTACT WAS MADE AWARE THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 07E014000 (EXTERIOR LIGHTING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Electrical System
Filed Aug 20, 2014CA

SUBMISSION FROM CONSTITUENT RE GMC EXECUTIVE LETTER REPLY IN ENGINE STALLING/STOPPING WHILE BEING DRIVEN ON THE FREEWAY OF CALIFORNIA. *SMD THE CONSUMER STATED THE VEHICLE STALLED SEVERAL TIMES. ALSO, THE SERVICE ENGINE SOON LIGHT ILLUMINATED, DUE TO A FAULTY IGNITION COIL. THE DEALER ALSO REPLACED THE IGNITION SWITCH, AS THE POSSIBLE CAUSE OF THE ENGINE STALLING. THE CONSUMER CONTINUED TO EXPERIENCE STALLING ISSUES, AS THE DEALER WAS UNABLE TO DETERMINE THE CAUSE. WHEN THE VEHICLE STALLED, THE ABS AND BRAKE WARNING LIGHT ILLUMINATED. THE DEALER FOUND THE REAR SPEED SENSOR CONNECTOR BROKEN AND NOT SITTING PROPERLY IN THE SENSOR. THEY REPOSITIONED THE CONNECTOR AND SECURED IT TO THE SENSOR. THE CONSUMER DISCOVERED A RECALL, WHICH DESCRIBED THE SAME SYMPTOMS HE EXPERIENCED. RECALL # 04V289000. *JB

Suspension › Front › Control Arm › Lower Arm
Filed Aug 19, 2014108,000 milesOH

TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE REVERSING OUT OF A RESIDENTIAL DRIVEWAY, THE VEHICLE MADE A LOUD POP AND CLUNKING NOISE. THE CONTACT CONTINUED DRIVING AND HEARD A DRAGGING NOISE UNDERNEATH THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE LOWER CONTROL ARM ON THE FRONT DRIVER SIDE WAS FRACTURED. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 01V126000 (SUSPENSION). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 108,000.

Engine
Filed Aug 15, 20141,001 milesNM

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT AFTER MULTIPLE ATTEMPTS, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN MADE THE CONTACT AWARE OF RECALL NHTSA CAMPAIGN ID NUMBER: 04V289000 (ENGINE AND ENGINE COOLING). HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 1,001.

TiresCrash1 injured
Filed Aug 7, 2014220,000 milesCA

TIRE FAILURE/BLOWOUT.. TIRE UNDER 3 YEARS OLD. *TR

Engine
Filed Aug 5, 2014120,000 milesCA

TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT THE FAILURE RECURRED MULTIPLE TIMES. AN INDEPENDENT MECHANIC STATED THAT THE ENGINE FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Electrical System
Filed Jul 25, 20141,600 milesIN

HEADLIGHTS STAY ON, OR FLASH RANDOMLY, MAKING BATTERY DRAIN. *TR

Air BagsCrash1 injured
Filed Jul 17, 201465,000 milesAR

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, A TIRE WAS ON THE ROAD AND THE CONTACT SWERVED TO THE LEFT TO AVOID THE OBJECT HOWEVER, THE POWER STEERING ASSIST FAILED AND THE BRAKES FAILED TO RESPOND. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND FLIPPED APPROXIMATELY TEN TIMES AND CRASHED INTO A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TAKEN TO A HOSPITAL WHERE THERE WERE INJURIES REPORTED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 09/05/14*LJ THE CONSUMER STATED THE IGNITION SWITCH MAY BE THE CAUSE OF THE FAILURE. UPDATED 12/16/2014 *JS

Engine
Filed Jul 14, 2014152,000 milesAL

TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE LOW PRESSURE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 152,000.

Electrical SystemFire
Filed Jun 18, 2014142,000 milesDE

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT AFTER SHUTTING DOWN THE ENGINE, A FIRE STARTED NEAR THE FUSE BOX. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 142,000.

Engine
Filed Jun 10, 2014100,000 milesWA

WE WERE DRIVING ON INTERSTATE 5 AT 60 MPH WHEN THE ENGINE JUST QUIT. WE WERE ABLE TO COAST TO THE SIDE OF THE FREEWAY. HAD TO HAVE THE ENVOY TOWED TO OUR MECHANIC. THEY COULD NOT FIND ANYTHING WRONG WITH IT. WE NOW BELIEVE IT WAS AN IGNITION PROBLEM LIKE WITH THE OTHER GMC VEHICLES. *TR

Engine
Filed Jun 10, 2014112,000 milesWA

WE WERE AGAIN DRIVING ON INTERSTATE 5 AT 60 MPH WHEN THE ENGINE JUST STOPPED. WE WERE ONCE AGAIN ABLE TO COAST TO THE SIDE OF THE ROAD. THIS IS THE 2ND TIME OUR ENVOY JUST STOPPED RUNNING AT 60 MPH. AGAIN, THE MECHANICS COULD NOT FIGURE OUT WHY THIS HAPPENED. I HAPPENED ONE MORE TIME, BUT I DO NOT HAVE THE DATE. SO THAT MAKES THREE TIMES OUR 2002 GMC ENVOY SUDDENLY QUIT RUNNING WHILE AT A HIGH SPEED ON THE FREEWAY. WE ARE CONCERNED THIS IS AN IGNITION PROBLEM LIKE WITH THE OTHER GM VEHICLES THIS HAS HAPPENED TO. *TR

Electrical System
Filed May 1, 201473,710 milesTX

OVER THE YEARS I OWNED THIS VEHICLE, I HAD IT SERVICED NUMEROUS TIMES FOR ENGINE FAILURE. THE LAST AND FINAL TIME, THE DEALERSHIP (EWING AUTOMOTIVE) COULD NOT FIND ANYTHING WRONG. HOWEVER, WHILE TRAVELING ON THE HIGHWAY AT 60 MILES AN HOUR WITH A FULL TANK OF GAS, I LOST ALL POWER STEERING CONTROL AND THE CAR STOPPED DEAD. THIS WAS EXTREMELY DANGEROUS AND LED ME TO TAKE A MINIMAL AMOUNT IN A SALE, JUST TO GET RID OF THIS DANGEROUS CAR. IT IS VERY DISAPPOINTING TO LEARN THAT GM WAS FULLY AWARE OF THIS DEADLY ISSUE. *TR

Electrical System
Filed Mar 13, 2014132,000 milesTX

THERE IS A PROBLEM WITH THE IGNITION IN MY 2002 GMC ENVOY WHEN THE VEHICLE IS ON THE KEY COMES OUT OF THE IGNITION AND IT IS NOT SUPPOSE TO. I NOTICED THAT GM HAS THE PROBLEM ONLINE AND FOUND OUT THE HARD WAY THAT MY VEHICLE HAS THIS PROBLEM BUT GM HAS NOT PUT THE 2002 GMC ENVOY ON THAT RECALL LIST AT ALL AND I HAVE ALREADY TALKED TO THEM ABOUT IT AND THEY DENY IT I HAVE THE EVNOY THAT THE RECALS ARE ON. ALL I GET IS THE RUN AROUND BY GM ABOUT THE RECALLS AND THEY WANT ME TO PAY FOR THEIR MISTAKES. THE ENVOY HAS 4+ OTHER RECALL ITEMS AS WELL THE GM COMPANY DON'T WANT TO TAKE RESPONSEABILITY FOR WHAT THEY LET HAPPEN AND THEY NEED TO BE HELD LIABLE FOR WHAT IS GOING ON WITH THE VEHICLES THEY MADE. *TR

Electrical System
Filed Mar 9, 2014114,157 milesFL

A DAY AFTER REPLACING THE BATTERY, WHILE DRIVING, THE DRIVER SEAT STARTED READJUSTING AND HEATING ON ITS OWN SO I TURNED ON AIR CONDITIONER TO COMPENSATE SINCE I HAD NO IDEA WHAT TO DO ABOUT THE SEAT WHILE DRIVING. WHEN I DID, REAR PASSENGERS SAID THE REAR VENTS STARTED BLOWING HEAT, AND A STRANGE CLICKING NOISE WAS HEARD IN THE RIGHT REAR PANEL, SO I SHUT OFF THE AIR, OPENED THE WINDOWS AND CLICKING AND HEAT SUBSIDED. HOWEVER, THE DRIVERS SEAT CONTINUED TO READJUST AND HEAT THROUGHOUT MY TRIP AND THE RIGHT REAR WINDOW HAD TO BE PUSHED UP MANUALLY ONCE STOPPED BECAUSE THE ELECTRIC OPENER FOR THAT WINDOW WAS NO LONGER WORKING. *TR

Power Train
Filed Feb 11, 2014134,500 milesNY

TL* THE CONTACT OWNS A 2002 GMC ENVOY .THE CONTACT STATED THAT HE ATTEMPTED TO SHIFT INTO DRIVE BUT THE GEAR SHIFTER WOULD NOT MOVE. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE SHIFTER SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 134,500.

Fuel System, Gasoline
Filed Sep 30, 2013TX

IT LIKE IT NOT GETING ANY GAS WHEN I HIT THE GAS IN BOGGS DOWN LET OFF OTS FINE PCM IM GUESS. *TR

Engine
Filed Sep 19, 2013150,100 milesMI

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE LOW OIL PRESSURE WARNING LIGHT ILLUMINATED AS THE VEHICLE IMMEDIATELY STALLED. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. TWO WEEKS LATER THE FAILURE RECURRED WHILE THE CONTACT WAS DRIVING 55 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE COOLING FAN WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,100.

Power Train
Filed Jun 17, 2013197,230 milesTX

STOP ENGINE/LOW OIL PRESSURE DISPLAY CONTINUALLY COMES ON AND WHILE DRIVING, THE VEHICLE HESITATES AND AT TIMES WILL STALL. AFTER REPLACING PCM, OIL SENDING UNIT, THROTTLE BODY ASSEMBLY, CLEANING THE PCV VALVE AND MAP SENSOR AND MULTIPLE OTHER PARTS, I WAS TOLD THAT THE DEALERSHIP DID NOT KNOW WHAT IT WAS AND STATED THAT THEY COULD REPLACE THE CAM SHAFT ACTUATOR (FOR A COST OF APPROX. $885), BUT THEY COULD NOT GUARANTEE THAT WOULD RESOLVE THE PROBLEM. I HAVE TAKEN MY VEHICLE BACK TO THE SAME DEALERSHIP FROM 02/14/2011 UNTIL 11/07/12 AND STILL UNABLE TO FIX THE PROBLEM. I'VE FILED A COMPLAINT WITH GMC MANUFACTURER, BUT STILL HAVE NOT BEEN ABLE TO RESOLVE MY ISSUES. *TR

Fuel/Propulsion System
Filed Jun 14, 201374,700 milesMI

I STARTED SMELLING GAS SEVERAL WEEKS AGO. NOW I CAN SEE SOME GAS ON MY DRIVEWAY NEAR WHERE THE FUEL TANK IS LOCATED. I'M AFRAID OF A FIRE. *TR

Fuel/Propulsion System
Filed May 6, 2013165,000 milesTX

EVERYTHING STARTED APRIL LAST YEAR AND ITS ONE THING AFTER ANOTHER SINCE. FIRST MY ENGINE STARTED STALLING, WHILE DRIVING. ONE INCIDENT, I LOST HALF A TANK OF GAS WITHIN A 15 MINUTE RIDE, WHICH I HAVE A 17 GALLON TANK. THEN WHILE DRIVING ON AN EXPRESSWAY, IT SUDDENLY DROPPED FROM 70 TO 20 BEFORE I COULD GET OVER TWO LANES TO GET OUT OF THE WAY OF TRAFFIC. IVE CLEANED THE THROTTLE BODY, IVE CLEANED THE CAMSHAFT ACTUATOR, IVE REPLACED THE AIR FILTER, FUEL FILTER, AND THE OIL TWICE WITHIN A 8 MONTH PERIOD, AND YET IT STILL CONTINUES TO STALL. NOW I RECENTLY CHANGE THE WATER PUMP TO SEE IF THAT WOULD HELP, EVEN THOUGH MY CAR WAS NOT OVER HEATING, NOW ITS STALLING EVEN WORSE; I CANT EVEN MAKE IT THROUGH A DRIVE THROUGH WITHOUT HAVING TO START IT TWICE. SECOND AND EVEN SCARRIER ISSUE, I HIT POT HOLE ONE DAY AND BEFORE I COULD MAKE 15 MILES, I HEARD GRINDING. A CV JOINT HAD TO BE REPLACED, THEN TWO DAYS AFTER THAT THE OTHER CV JOINT BROKE OFF AND BROKE MY FRONT AXLE DISCONNECT ASSEMBLY. DID I HIT ANYBODY? NO THANK GOD I WAS IN THE RIGHT HAND LANE AND COULD GET OVER WITHOUT HITTING ANYONE OR CAUSING INJURY TO MYSELF. IVE REPLACED BOTH CV JOINTS AND THE ASSEMBLY NOW AND EVEN DID THE STRUTS WHILE I WAS AT IT, BUT HAVE ALSO BEEN TOLD I NEED CONTROL ARMS NOW. AND STILL MY CAR IS STALLING, GRINDING WHEN I TURN AND I CANT GET THE CHECK ENGINE LIGHT TO CLEAR LONG ENOUGH TO GET IT INSPECTED. MY DRIVERS SIDE WINDSHIELD WORKS WHEN IT WANTS TO AND NOW THE CAR IS STARTING TO VIBRATE UNBELIEVABLY

Fuel/Propulsion System
Filed Feb 25, 2013190,000 milesTX

AT FUEL STATION, WITH A QUARTER TANK OF FUEL IN VEHICLE, THE NEW GAS OVERFLOWED OUT OF THE TANK FOR NO APPARENT REASON, RUNNING DOWN SIDE OF VEHICLE ONTO GROUND. NOT ABLE TO FILL TANK. *TR

Suspension
Filed Feb 24, 2013143,000 milesWA

VEHICLE WAS SITTING LOW TO THE GROUND AND BOUNCING AROUND TAKING IT TO THE SHOP LOOKS LIKE AIRRIDE OUT. JUST HAPPENED OVER NIGHT. *TR

Fuel/Propulsion System
Filed Nov 30, 2012100,000 milesMA

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH WHEN FUEL BEGAN TO SPRAY OUT OF THE FUEL TANK AND ONTO THE GROUND. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE FUEL PUMP MODULE RETAINER WOULD NEED TO BE REPLACED. THERE WAS A RECALL ASSOCIATED WITH THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 02V121000 (FUEL SYSTEM, GASOLINE: DELIVERY: HOSES, LINES/PIPING, AND FITTINGS). THE CONTACT'S VIN WAS INCLUDED IN THE RECALL HOWEVER, THE CONTACT WAS ADVISED THAT THE RECALL WAS EXPIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.

Electrical System
Filed Nov 23, 2012105,000 milesMI

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT THE POWER SEATS AND MIRRORS WOULD MOVE INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 105,000.

Fuel/Propulsion System
Filed Nov 6, 2012148,000 milesMI

IT BEGAN WITH A GAS SMELL FOR SEVERAL WEEKS WITH NO WET AREAS OR DRIPS. NOW THEIR APPEARS TO BE A LEAK FROM THE GAS TANK OR FILLER TUBE AND IT HAS BECOME MORE SEVERE. *TR

Suspension
Filed Oct 16, 2012132,000 milesLA

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT THE REAR SHOCKS WERE LEAKING, CAUSING THE REAR OF THE VEHICLE TO DROP ONTO THE WHEEL WELL. THE CONTACT TOOK THE VEHICLE TO A DEALER AND THE DEALER REPLACED THE AIR LINES. THE AIR LINE REPLACEMENT ONLY REMEDIED THE ISSUE TEMPORARILY. THE CONTACT DID NOT TAKE THE VEHICLE BACK TO THE DEALER OR A LOCAL MECHANIC FOR FURTHER REPAIRS. THE FAILURE MILEAGE WAS 132,000.

Fuel System, Gasoline
Filed Mar 29, 2012119,217 milesOH

IN FEBRUARY OF 2012 I BEGAN TO NOTICE A VERY LARGE ODOR OF GASOLINE COMING FROM THE REAR OF THE VEHICLE. I HAVE OWNED THIS CAR SINCE SEPTEMBER OF 2009 AND THIS HAS JUST BECOME AND ISSUE. LOOKED UP VEHICLE RECALLS AND CAME ACROSS THIS. SUMMARY: ON CERTAIN SPORT UTILITY VEHICLES, A FUEL FILTER FITTING CAN BECOME DISCONNECTED. IF THIS WERE TO OCCUR WHILE ATTEMPTING TO START THE ENGINE, A NO-START CONDITION WOULD RESULT AND FUEL WOULD BE PUMPED OUT THE FUEL FILTER ONTO THE GROUND. CONSEQUENCE: IF THE FITTING BECOMES DISCONNECTED WHILE THE VEHICLE IS IN MOTION, THE ENGINE WOULD STOP DUE TO INADEQUATE FUEL SUPPLY AND CAUSE A LOSS OF POWER STEERING ASSIST. IF AN IGNITION SOURCE WERE PRESENT, FUEL LEAKAGE FROM A DISCONNECTED FUEL FILTER FITTING COULD RESULT IN A FIRE. ACTIONS: DEALERS WILL REPLACE THE FUEL FILTER QUICK CONNECT RETAINERS. OWNER NOTIFICATION BEGAN SEPTEMBER 20, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHEVROLET AT 1-800-222-1020. GMC AT 1-800-462-8782, OR OLDSMOBILE AT 1-800-442-6537. FOR DETAILED INFORMATION & SUPPORTING DOCUMENTS, SEE THE OFFICIAL NHTSA PAGE CONCERNING RECALL #02V121000 GM SAID MY CAR WAS NOT ELIGABLE FOR REPAIR.

Power Train
Filed Mar 5, 2012131,000 milesCO

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT WAS DRIVING 25 MPH WHEN THE GEARS ON THE DIFFERENTIAL STARTED GRINDING AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE THE MECHANIC CONFIRMED THE FRONT DIFFERENTIAL FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 131,000.

Engine and Engine Cooling
Filed Dec 24, 2011147,378 milesOH

WHEN I START THE TRUCK IN THE MORNING IT SOUNDS LIKE THE ENGINE IS REVVED UP WITH THE LOUD FAN NOISE. I HAD THE FAN CLUTCH REPLACED INDEPENDENTLY AND THE LOUD NOISE CONTINUES AND A SLIGHT LOSS OF POWER AT TIMES WHILE DRIVING AND IT FEELS LIKE IT'S TAKING TOO LONG SHIFT INTO THE NEXT GEAR. THE NOISE IS REALLY HEARD WHEN YOU ACCELERATE ON THE GAS PEDAL. *TR

Engine and Engine CoolingFire
Filed Dec 19, 2011137,000 milesPA

TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING APPROXIMATELY 45 MPH, SMOKE AND FLAMES EMITTED FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITH ASSISTANCE, THE FLAMES WERE EXTINGUISHED. THERE WAS NO PERSONAL INJURY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO ADVISED THAT THE FAILURE WAS CONTRIBUTED TO THE WIRING HARNESS BEING POSITIONED TOO CLOSE TO THE EXHAUST MANIFOLD. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.

Air BagsCrash2 injured
Filed Nov 28, 2011106,000 milesPA

CAR HAD A HEAD ON COLLISION WITH ANOTHER CAR THAT JUMP FROM THE OPPOSITE TRAFFIC. BOTH CARS WERE TOTALED BECAUSE OF THIS ACCIDENT, BUT MY AIRBAGS DID NOT DEPLOY AT THE TIME OF THE ACCIDENT. *KB

Engine and Engine Cooling
Filed Oct 20, 201148,000 milesOH

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT WAS DRIVING 40 MPH WHEN THE LOW ENGINE POWER WARNING LAMP ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE PCM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V289000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 48,000.

Suspension
Filed Sep 6, 2011NY

REAR SUSPENSION FROM FACTORY IS A AIRBAG SYSTEM. I FOUND THE REAR OF MY CAR ONE DAY DROPPED TO THE FLOOR. I DROVE IT TO THE DEALER AND FOUND MYSELF NOT BEING ABLE TO GO THE SPEED LIMIT CAUSE DRIVING THE VEHICLE DROPPED WAS CAUSING A LOT OF BOUNCING AROUND. I WAS TOLD BY THE DEALER THIS IS NOT A RECALL SO I WOULD HAVE TO PAY OUT OF POCKET. THIS IS A ENGINEERING PROBLEM NOT A SERVICE CALL. *TR

Steering
Filed Aug 21, 2011138,125 milesPA

FAILURE OF POWER STEERING RACK - NO PRIOR SYMPTOMS, MAJOR LEAK OCCURRED W/O WARNING;REQUIRED REPLACING POWER STEERING RACK AND HOSES - TOTAL REPAIR COST - $1464.98. *TR

Engine and Engine Cooling
Filed Jun 2, 2011125,000 milesWA

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH, THE ENGINE STALLED WITH THE ILLUMINATION OF THE LOW OIL PRESSURE WARNING INDICATOR. THE VEHICLE RESTATED AND RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED THERE WAS A FAULTY POWER TRAIN CONTROL MODULE. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V829000 (ENGINE AND ENGINE COOLING). THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR THE SIMILAR FAILURE. THE TECHNICIAN WAS IN THE PROCESS OF REPLACING THE FUEL PUMP. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

Fuel System, Gasoline
Filed May 2, 201195,000 milesVA

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT THE VEHICLE STALLED DUE TO THE FUEL LEVEL GAUGE DISPLAYING INACCURATE FUEL LEVELS. THE FUEL LEVEL GAUGE DISPLAYED THAT THE FUEL TANK WAS FULL WHEN IN FACT, THE TANK WAS EMPTY. THE FAILURE RECURRED THREE TO FOUR TIMES AND THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FUEL GAUGE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 105,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 GMC Envoy → · Every Envoy year → · How the figures are calculated →