Page 8 of 28 · complaints 351–400 of 1,353

2002 Ford Windstar complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Service Brakes
Filed Oct 15, 2013180,000 milesID

ABS LIGHT CONTINUOUSLY COMING ON AND GOING OFF, TIRE SENSOR LIGHTS COMING ON AND GOING OFF WHEN TIRE PRESSURE IS OK. TOOK TO MECHANIC IN 9/2013 AND DIAGNOSIS WAS THAT ABS MODULE NEEDED REPLACEMENT. *TR

Service Brakes
Filed Oct 10, 2013WI

BRAKE LIGHTS WERE COMING ON SO WE TOOK IT TO HAVE IT LOOKED AT AND THE SAID IT WAS A BAD WIRE FOR THE ANTI LOCK BRAKE SYSTEM AND SAID THERE HAS BEEN A PROBLEM WITH THESE IN OTHER WINDSTARS. *TR

Service Brakes
Filed Oct 9, 2013105,000 milesVA

I HAVE AN ABS CODE C1185 WHICH MAY BE RELATED TO A FAULTY SOLDER JOINT IN THE ABS MODULE. THIS RENDERS THE ABS SYSTEM INEFFECTIVE. *TR

Service Brakes
Filed Oct 8, 201399,542 milesTX

WHILE OPERATING THIS VAN THE ABS/BRAKE LIGHT WILL ILLUMINATE ON THE DASH. THIS IS AN INTERMITTENT PROBLEM THAT SOMETIMES COMES ON AS SOON AS THE VEHICLE IS STARTED, OTHER TIMES IT WILL COME ON AFTER DRIVING FOR A MILE OR TWO. THIS CAUSES THE ABS BRAKE SYSTEM TO STOP WORKING AND IS A SAFETY ISSUE. I HAVE HAD THE CODES CHECKED MANY TIMES AND CLEARED WITH NO OTHER PROBLEMS SHOWING JUST TO HAVE IT RE-OCCUR AT A LATER TIME. IT SEEMS TO BE RELATED TO OUTSIDE TEMPERATURE. IF IT IS REALLY HOT OUTSIDE ( 90+ ) THE LIGHT WILL COME ON QUICKLY, WHEN ITS COOLER IT MAY COME ON LATER IN THE DAY, OR AFTER DRIVING FURTHER. *TR

Suspension
Filed Oct 1, 201370,000 milesMA

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, SHE WAS ALERTED THAT BOTH REAR WHEELS WERE SLIGHTLY TURNED INWARD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE REAR AXLE WAS FRACTURED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER:12V195000 (SUSPENSION) IN 2012. THE REMEDY REPAIR FAILED TO CORRECT THE PROBLEM. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNAVAILABLE.

Service Brakes
Filed Sep 13, 2013123,000 milesOH

ABS COMES ON IMMEDIATELY UPON PUTTING THE CAR INTO DRIVE AND DRIVING FOR A COUPLE SECONDS. I CAN HEAR A NOISE AND THE ABS LIGHT COMES ON. *TR

Unknown or Other
Filed Sep 12, 2013DC

VAN WON'T GO INTO GEAR OR DRIVE . I DON'T KNOW IF IT THE CORROSION FRACTURES OF FRONT LOWER CONTROL ARM OR TRANSMISSION . TRYING TO FIND OUT IF ANY RECALLS WOULD BE ON THE VAN ON WHAT'S GOING ON WITH IT .

Service Brakes
Filed Sep 12, 201350,000 milesCA

ABS WARNING LIGHT COMES ON & OFF INTERMITTENTLY. CAN NOT RE-SET IT, BUT THE BRAKES SEEM TO WORK GOOD OTHERWISE. IS THIS A PROBLEM OR HAS FORD HAD A RECALL ON THIS ISSUE? I HEAR IT IS COMMON. *TR

Service Brakes
Filed Sep 9, 2013102,702 milesIL

THE ABS AND THE BRAKE LIGHT BOTH LIT UP AND REMAINED ON. WHEN COOLER TEMPERATURES PREVAILED, THE LIGHTS WOULD THEN GO OUT. THIS AGAIN HAS OCCURRED MOST RECENTLY ON 08-30-2013. THE FOLLOWING CODES AFFECTED WERE C1185,C1198,C1194,C1254,C1246,C1250,C1214,C1210. *TR

Tires
Filed Sep 5, 2013105,000 milesIN

GOODYEAR ASSURANCE TOURING TIRES DOT LOT IDENTIFIER: MDXO JD1R 4109 SIZE: P225 60 R16 PURCHASED AT SAM'S CLUB, DECEMBER 2010. I GOT FOUR (4) OF THESE TIRES ON MY 2002 FORD WINDSTAR VAN, ON DECEMBER 23, 2010. EARLY IN 2011, FORD HAD MY VAN FOR SIX (6) MONTHS (FIXING SEVERAL FORD RECALLS WITH AXLES AND SUSPENSION) SO THE TIRES DIDN'T GET MUCH MILEAGE UNTIL LATER IN 2011. IN 2012, I HAD ONE OF THE TIRES SEPARATE INTO CHUNKS ON THE HIGHWAY. THERE WAS NO OTHER DAMAGE, EXCEPT THE TIRE WAS HISTORY. I HAD IT REPLACED WITH ANOTHER TIRE OF THE SAME TYPE/MODEL. IN JULY OF 2013, I HAD TWO (2) MORE OF THE TIRES REPLACED BECAUSE THEY WERE "CUPPING" AND OUT OF ROUND. I HAD THE VAN CHECKED FOR CAMBER, CASTER, AND TOE-IN, AND IT WAS UP TO FACTORY SPECS. NO ALIGNMENT NECESSARY AND TIRES WERE MAINTAINED WITH CORRECT PRESSURE. TODAY, (09/05/2013) I AM HAVING THE 4TH TIRE REPLACED, BECAUSE IT IS BECOMING "OUT OF ROUND" AND "CUPPING" (I BELIEVE). THIS FAILURE CAUSES A VIBRATION THAT YOU WOULD NOT BELIEVE. THE LAST TIME SAM'S CLUB REPLACED THE TIRES (JUST TWO MONTHS AGO IN JULY 2013) THE INSTALLER SAID THAT THEY "HAVE HAD A LOT OF THESE TIRES SPONTANEOUSLY DESTROY THEMSELVES", AND THEY OPTED TO PUT GOODYEAR ASSURANCE "FUEL MAX" TIRES ON, IN LIEU OF THE DISCONTINUED "TOURING" MODEL. I CHECKED GOODYEAR'S WEBSITE, AND THE "TOURING" MODEL IS IN FACT, NOT DISCONTINUED. MAYBE SAM'S CLUB JUST STOPPED GETTING THEM BECAUSE THEY'RE TIRED OF REPLACING THEM? IF SAM'S CLUB HAS NO CONFIDENCE IN THE TOURING MODEL

Suspension
Filed Sep 5, 2013161,000 milesOH

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SHE HEARD A LOUD NOISE AS THE VEHICLE BEGAN TO BOUNCE AND ROLL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE AXLE WOULD NEED TO BE REPLACED. TWO YEARS PRIOR, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN RECENTLY REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 161,000.

Suspension
Filed Sep 3, 2013130,000 milesIN

MY PARENTS HAD RECALL 11S16 PERFORMED ON THEIR WINDSTAR ON MARCH 20TH 2012. A VIBRATION HAD BEEN FELT SINCE JAN OF 2013. THEY HAD NEW TIRES INSTALLED AND BALANCED. PROBLEM PERSISTED. I REMOVED BOTH FRONT RIMS AND INSPECTED SUSPENSION. PASSENGER SIDE LOWER CONTROL ARM NUT MISSING FROM BOLT. GRADE 10.9 METRIC BOLT LOOSE AND PARTIALLY BACKED OUT, UNBELIEVABLY, WASHER STILL SITTING ON FRAME. INSPECTED DRIVERS SIDE OF VEHICLE AND PROBLEM BECOMES APPARENT. MULTIPLE WASHERS ARE STACKED UNDER HEAD OF BOLT AND UNDER NUT MAKING FULL THREAD ENGAGEMENT IMPOSSIBLE. MULTIPLE PHONE CALLS TO FORD AND DEALERSHIP. THE DEALERSHIP IS ADAMANT THAT INSTRUCTIONS STIPULATE "MULTIPLE SHIMS" MUST BE USED, "UP TO SIX DEPENDING". A "GAUGE" IS USED DURING THE INSTALL PROCESS. I REQUEST A COPY OF INSTALLATION INSTRUCTIONS BUT DEALERSHIP SAYS THEY DON'T HAVE ANY. I REQUEST THE SAME FROM CORPORATE FORD BUT THEY DON'T HAVE ANY??!!?? HOW DOES FORD PERFORM THE REPAIRS FROM "INSTRUCTIONS STIPULATING" AND USE "UP TO SIX SHIMS" AND THEN "GAUGE" IF THEY DO NOT POSSESS INSTRUCTIONS??!!?? POSSIBLE FIXES: REMOVE WASHER FROM UNDER THE HEAD OF THE BOLT BUT STILL USE THE ONE UNDER THE NUT, USE A LOWER HEIGHT NUT, USE A LONGER BOLT. ALL POSSIBLE FIXES MAKE THE REPAIR MUCH SAFER. FORD REFUSES ALL SUGGESTIONS AND PUTS MY FAMILY BACK ON THE ROAD AND AT RISK. MULTIPLE PHOTOS OF PROPERLY REPAIRED CONTROL ARM KITS ARE ON THE INTERNET AND ALL SHOW PROPER THREAD ENGAGEMENT OF THE NUT ON THE BOLT. TO KEEP MY FAMILY SAFE SHOULD I

Service Brakes
Filed Sep 2, 2013203,000 milesVA

RED (BRAKE) AND YELLOW (ABS) LIGHTS ON INTERMITTENTLY. PROBLEM IS WORSE IN HOT WEATHER. SEE HTTP://WWW.FORDWINDSTARRECALL.INFO/#BROKENSOLDIER SEEMS LIKE AN ABS (SAFETY!) ISSUE WOULD BE WORTH A RECALL. *JS

Power Train › Axle Assembly
Filed Sep 1, 2013105,000 milesIA

EVERYTHING WAS FINE UNTIL LAST NIGHT WHEN BETWEEN 50-60 IT STARTED MAKING A CLUNKING NOISE AND WOULD SHAKE THE ENTIRE VAN. WE COULDN'T GET IT LOOKED AT ANYWHERE BECAUSE IT WAS LATE. WELL THIS MORNING I WAS DRIVING TO WORK AT 6AM AND I STARTED LOSING CONTROL AND THE VAN WAS SWERVING ALL OVER THE ROAD. LUCKILY THERE WERE NO CARS BEHIND ME, I WAS ABLE TO MAKE IT TO THE SIDE OF THE ROAD AND GIRLS WEREN'T WITH ME. I THOUGHT I HAD LOST A TIRE BUT WHEN I GOT OUT TO LOOK THE BACK AXEL WAS COMPLETELY SPLIT IN TWO. I WAS REALLY MAD BECAUSE I JUST PAID $800 TO HAVE THE INTAKE VALVES FIXED. WHEN THE TAXI CAME TO PICK ME UP HE LOOKED IT UP AND SAID THERE WAS A RECALL. HE ALSO SAID HIS INTAKE VALVES WENT OUT ON HIS 2000 WINDSTAR AND THAT'S NOT COVERED EITHER. I CALLED MY MECHANIC AND HE SAID JUST A COUPLE WEEKS AGO A LADY CAME IN AND BROUGHT HER VAN TO HAVE THE BACK AXEL FIXED. SO NOW MY HUSBAND AND FATHER IN LAW HAD TO PAY FOR TOWING TO BRING IT TO THE FORD DEALERSHIP AND NOTHING IS OPEN TODAY OR TOMORROW AS IT'S LABOR DAY. MIND YOU I JUST BOUGHT THIS VAN IN MARCH AS THE MILEAGE WAS LOW AND THE PRICE WAS REASONABLE. I HAVE NOW REALIZED I AM FORCED TO BUY A VEHICLE WITH PAYMENTS.

Electrical System › Instrument Cluster/Panel
Filed Sep 1, 2013OH

ABS LIGHT STAYS ON. BRAKE LIGHT STAYS ON. GAUGE NEEDLES JUMP AROUND IRRATIONALLY . OF LIGHT FLASHES. *JS

Service Brakes
Filed Aug 29, 2013125,000 milesVA

BRAKING DISTANCE SUDDENLY INCREASED WITH BOTH RED BRAKE AND AMBER ABS LIGHTS CAME ON. THAT WAS SCARY AND I BARELY COULD STOP THE VEHICLE TO AVOID AN ACCIDENT. THIS HAPPENED MANY TIMES SINCE THEN.

Unknown or Other
Filed Aug 29, 2013100,200 milesNH

VEHICLE MAKING STRANGE NOISE, TAKEN TO REPAIR SHOP. THEY SAID FRAME WAS RUSTED AND REAR END HAD A CRACK.

Wheels
Filed Aug 26, 2013184,741 milesMO

WE WERE SLOWING TO PULL UP TO OUR HOME. WE WERE DRIVING ABOUT 10 MPH. ABOUT 70 FEET FROM OUR HOME. IT SOUNDED LIKE THERE WAS A FLAT TIRE WITH RUBBING AND BUMPING NOISES. WE PARKED ON THE STREET IN FRONT OF OUR HOME. UPON INSPECTING THE VEHICLE, THE TIRES WERE INTACT. THE TIRES ARE BOWING IN. WE LOOKED UNDER THE REAR OF THE CAR. WE SAW A LARGE CRACK OF THE REAR AXLE CLOSER TO THE DRIVER'S SIDE OF THE CAR. FORD RECALLED THE REAR AXLE FOR THIS VERY REASON 3 YEARS AGO DUE TO CORROSION CAUSED BY YEARS OF EXPOSURE TO SALTED ROADS. FORD PERFORMED THE RECALL WORK BY PLACING A BRACKET ON THE AXLE. THE BRAKE ON OUR AXLE OCCURRED UNDER THE BRACKET. FORD IS NOT ASSUMING RESPONSIBILITY EVEN THOUGH THE SUPPORTS THEY PLACED ON THE AXLE FAILED TO DO THEIR JOB. THERE ARE OTHER COMPLAINTS THIS YEAR FOR THIS SAME PROBLEM. THE BIG DIFFERENCE BETWEEN ALL THE BROKEN AXLES THIS YEAR WERE THE SPEED OF THE VEHICLES AND TYPE ROADS THEY WERE TRAVELING ON. I BELIEVE THAT THERE MORE OUT THERE THAT HAVE HAD THIS SAME PROBLEM THAT HAVE NOT BEEN REPORTED TO THIS WEBSITE YET. I ALSO BELIEVE THAT MORE AXLES THAT HAVE ALREADY RECEIVED THE RECALL FIX ARE GOING TO FIND THEIR AXLES BREAKING IN THE NEAR FUTURE AS WELL. AS FOR NOW THE RECALL OF THESE AXLES, FORD HAS CLOSED THE CASE UNTIL FORCED TO REOPEN THE RECALL. FORD SHOULD REPLACE THE ENTIRE AXLE ON ALL THE WINDSTARS THAT WERE UNDER THE ORIGINAL RECALL. *TR

Service Brakes
Filed Aug 22, 2013WY

ABS AND BRAKE LIGHTS COME ON INTERMITTENTLY. ABS BRAKING WILL NOT WORK. *TR

Structure › Body
Filed Aug 21, 2013MA

SLIDING SIDE DOORS AND REAR WHEEL WELLS RUSTING FROM BOTTOM UP. THERE IS A DRAMATIC AMOUNT OF RUST. WORRIED ABOUT STRUCTURAL INTEGRITY OF DOORS IN CASE OF A SIDE-ON COLLISION. THIS IS TRUE FOR BOTH THE WINDSTAR AND FREESTAR. *TR

Service Brakes
Filed Aug 21, 2013137,500 milesTN

ABS AND BRAKE WARNING LIGHTS LIGHT UP ON DASH. WHEN CAR IS TURNED OFF AND THEN BACK ON, WARNINGS ARE NO LONGER LIT. THEN THEY COME BACK ON LATER, AT SOME RANDOM TIME. THERE DOES NOT SEEM TO BE A PATTERN OR COMMON SITUATION, SUCH AS RAIN, ETC. *TR

Service Brakes
Filed Aug 14, 2013109,525 milesGA

ABS AND BRAKE LIGHT ILLUMINATED AND EXPERIENCED A BURNING ELECTRICAL SMELL. FUSE#10 WAS POPPED AND LOST DASH FUNCTIONALITY. WENT TO FORD TODAY 8-14-13 AND HAD RECALL 09S09 WORK PERFORMED AND THAT DID NOT FIX THE PROBLEM. MY WIFE AND I BELIEVE THEIR IS A SERIOUS ELECTRICAL PROBLEM WITH THE ABS ELECTRICAL CONTROL MODULE, DUE TO ISSUES RELATED TO THE RECALL 09S09. WE HOPE THAT THE VAN DOES NOT ERUPT INTO A FIRE. WE STILL CAN SMELL AN ELECTRICAL BURNING SMELL. *TR

Structure › BodyCrash2 injured
Filed Aug 11, 2013200,000 milesIL

REAR AXLE BROKE IN HALF AS I WAS TURNING A CORNER AT VERY LOW SPEED, CAUSING TO LOOSE CONTROL OF VEHICLE AND RUN OFF ROAD. *TR

Service Brakes
Filed Aug 9, 201364,122 milesNC

ABS BRAKE LIGHT CAME ON, AS WELL AS THE RED BRAKE LIGHT. BOTH LIGHTS COME ON AND GO OFF INTERMITTENTLY. HAVE HAD VEHICLE CHECKED BY MECHANIC AND LOCAL FORD DEALER. DEALER STATES CODES C1185, C1194, C1198, C1210, C1214, C1242, C1246, C1250, C1254; WILL NEED ECU HCU 2F2Z2C219BA AND 2F2C296AC WHICH IS OBSOLETE. REPORTS OF THIS BEING A COMMON PROBLEM WITH THIS VEHICLE AND POSSIBLE RECALL IN FUTURE. *TR

Service Brakes
Filed Aug 4, 201363,539 milesCA

OUR ABS AND BRAKE LIGHTS ARE ON. WE HAD THE BRAKES REPLACED, BUT THEY ARE STILL ON. OUR MECHANIC TELLS US IT MAY BE THE ABS CONTROL MODULE, WHICH THEY WANT OVER $1,000 TO FIX. WE HAVE READ THAT THIS IS A COMMON PROBLEM WITH THE WINDSTAR AND IT MAY BE RELATED TO A DEFECTIVE PART OTHER THAN THE ABS CONTROL MODULE. IS THERE A RECALL ON THIS ITEM? *TR

Service Brakes
Filed Jul 31, 2013MO

ABS AND BRAKE WARNING LIGHTS COME ON.CAN GO FOR DAYS WITHOUT DOING SO AND THEN APPEAR AGAIN: WHEN WARNING LIGHTS COME ON ABS NOT WORKING ALTHOUGH BRAKES FUNCTION. ON CHECKING INTERNET THIS APPEARS TO BE A REGULAR PROBLEM SINCE WINDSTAR WAS INTRODUCED. I DO NOT KNOW WHEN THIS APPEARED ON MY VEHICLE AS WAS ALREADY OCCURRING WHEN I PURCHASED IT 11/22/2011. *TR

Service Brakes
Filed Jul 30, 2013167,859 milesMD

ABS LIGHT COMES ON FOR NO REASON. *TR

Power Train
Filed Jul 28, 2013IL

2002 FORD WINDSTAR AXLE REPAIR FAILED. GOLF MILL FORD IN NILES, IL REPAIRED MY FORD WINDSTAR IN LATE 2010 AFTER INSPECTING IT. GOLF MILL DECIDED TO PATCH AND NOT REPLACE THE AXLE. ON JULY 6 THE TIRE KICKED OUT AND STARTED TO SLIDE IN PATCH BRACKET. I CALLED FORD AND THEY INSTRUCTED ME TO TAKE TO ORIGINAL DEALER WHO DONE REPAIRED AND TO KEEP ALL RECEIPTS FOR WORK DONE FOR POSSIBLE REIMBURSEMENT. DEALER LOOKED AT AXLE AND SAID THEY HAVE HAD SIMILAR FIELD PROBLEMS AND FORD HAS BEEN REPLACING THE AXLE AND REPAIRED HAD INTERNAL CODE STATING THEY AXLE REPAIR DID NOT "EXPIRE". WHEN THE REPAIR REQUEST WAS SUBMITTED TO FORD FOR AUTHORIZATION, FORD DECLINED. THE SERVICE MANAGER WAS SHOCKED AND I WAS TOLD THAT FORD SAID THE PROGRAM WAS DECLINED FOR THE PROGRAM MET ITS OBLIGATION AND I WAS TOLD TO KEEP THE RECEIPT FOR IT WOULD BE NECESSARY FOR FUTURE REIMBURSEMENTS. GOLF MILL FORD IN NILES, IL MADE THE REPAIR AND "GOOD DEAL" LABOR RATE TO ASSIST IN THE BILL AND FOR THIS I THANK THEM. HOWEVER, I AM SHOCKED THE FORD IS AWARE OF FIELD FAILURES IN A POORLY DESIGNED FIELD FIX AND HAS CHOSEN NOT TO PROPERLY REMEDY THE FIRST ATTEMPT AT A FIX. I HAVE PICTURES IF NECESSARY! *TR

Service Brakes
Filed Jul 26, 2013133,000 milesMN

THE ABS LIGHT COMES ON OCCASIONALLY. I CHECKED FOR ABS CODES AND FOUND C1185 AND MANY OTHER CODES. AFTER SOME ONLINE RESEARCH, I FOUND THAT THIS PROBLEM IS USUALLY CAUSED BY A FAULTY ABS CONTROL MODULE. I NEVER KNOW WHEN THE SYSTEM WILL MALFUNCTION SO, WILL HAVE KNOW WAY OF KNOWING IF THE ABS SYSTEM WILL WORK WHEN IT IS NEEDED. *TR

Service Brakes
Filed Jul 23, 2013100,000 milesWA

THE ABS LIGHT AND EMERGENCY BRAKE WARNING LIGHTS HAVE BEEN STAYING ON. WHILE THE LIGHTS ARE ON, I TESTED THE ABS BY ATTEMPTING AN EMERGENCY STOP ON WET ROADS. THE ABS DID NOT FUNCTION AND THE VEHICLE WAS LOSING CONTROL. I'VE SINCE HOOKED THE VEHICLE TO A DIAGNOSTIC CODE READER AND RECEIVED MULTIPLE ABS CODES. AFTER RESEARCHING ONLINE FOR OTHERS WITH SIMILAR PROBLEMS, I AM AWARE THAT MULTIPLE PEOPLE ARE HAVING PROBLEMS WITH THE ABS COMPUTER. *TR

Service Brakes
Filed Jul 20, 2013155,000 milesMA

DRIVING AT 60MPH, GOT TO STOP SIGN AND TRIED TO STOP AND THE BRAKE PEDAL SANK TO THE GROUND, I PULLED EMERGENCY BRAKE AND PULLED TO SIDE OF ROAD JUST MISSING CAR IN FRONT OF ME. TRIED TO PUMP BRAKES AND JUST SANK TO GROUND EACH TIME. I CHECKED BRAKE FLUID AND IT WAS FULL. DROVE BACKWARDS A FEW TIMES AND HIT BRAKES TO STOP TO ADJUST REAR BRAKES, NOT MUCH CHANGE. PUMPED BRAKES MANY TIMES AND SEEM TO WORK AFTER A FEW PUMPS. DROVE A BIT FORWARD AND TO STOP HAD TO PUMP BRAKES AND THEY WORKED. DROVE HOME AND BRAKE PEDAL SANK TO GROUND, BUT PUMPING HELPED. AFTER DRIVING OVER 15MIN, BRAKES NOW WORK FINE. TOOK TO GARAGE AND THE ARE NOT SURE WHAT PROBLEM IS. THEY WANT TO CHANGE THE ABS MODULE. THE ABS LIGHT IS NOW ON? DID NOT NOTICE THE ABS LIGHT ON BEFORE. NOT SURE WHAT THE PROBLEM COULD BE. IS THERE A RECALL FOR THIS? CAN'T ENTER AN ADDRESS FROM CANADA, PICKED A STATE AND ZIP TO ENTER MY INFO. THANKS *TR

Service Brakes
Filed Jul 17, 2013140,000 milesKY

VEHICLE BRAKES HAVE FAILED ON THREE DIFFERENT OCCASIONS IN THE LAST 4 MONTHS, ROAD CONDITIONS HAVE BEEN WET ON ONE OCCASION AND DRY ON THE OTHER TWO. ABS AND RED BRAKE LIGHT APPEAR AT THE SAME TIME, BUT ONLY INTERMITTENTLY. DEALERSHIP TELLS ME IT REQUIRES NEW ELECTRONIC CONTROL UNIT AND HYDRAULIC CONTROL UNIT. *TR

Service Brakes
Filed Jul 16, 201399,000 milesCA

THE BRAKE LIGHT KEEPS TURNING ON AND OFF(ABS CONTROL MODULE PROBLEM?). THE POWER WINDOW ON PASSENGER'S SIDE HAD STOPPED WORKING A FEW YEARS AGO. *TR

Engine
Filed Jul 9, 201397,000 milesFL

WE BOUGHT OUR VAN IN MARCH 2012. BY APRIL 2012 WE BEGAN NOTICING PROBLEMS WITH SHIFTING. IT SHIFTS HARD. THE WINDOWS STOPPED WORKING IN MAY 2012. THE LIGHTS ON THE DASH FOR THE ABS AND BRAKES ARE ALWAYS ON. THE BRAKES ARE NOT VERY GOOD AND THE PEDAL MUST BE PUSHED HARD TO GET THE VAN TO STOP. OUR BIGGEST ISSUE IS WITH THE TRANSMISSION. THE MECHANIC AT AAMCO WOULD NOT EVEN CHANGE THE FLUID BECAUSE IF HE CHANGED THE FLUID THEN THE TRANSMISSION WOULDN'T BE ABLE TO SHIFT. I DON'T KNOW THE DETAILS BUT I DO KNOW THAT MY VAN IS NOT SAFE TO DRIVE. *TR

Service Brakes
Filed Jul 9, 2013120,000 milesOH

ABS AND BRAKE WARNING LIGHTS LIGHT UP RANDOMLY AND CRUISE CONTROL STOPS WORKING. MAIN BRAKES STILL FUNCTION. I SEE LOTS OF SIMILAR COMPLAINTS ONLINE. HAD BRAKES REPAIRED TWICE AND THE MECHANIC ALWAYS MENTIONS A LOSS OF BRAKE FLUID. EVEN AFTER THAT, THE PROBLEM PERSISTS. I DO NOT BELIEVE MY VIN WAS EVER PART OF THE SCDS SWITCH RECALL BUT I AM SUSPICIOUS THIS MAY BE SOMEHOW RELATED (?). IF SO, THERE COULD BE RISK OF A FIRE AND I DO NOT FEEL SAFE. I'D LIKE SOME ANSWERS BEFORE I SPEND ANY MORE MONEY AT LOCAL MECHANIC FIXING THIS CAR. CALLING FORD DEALER TOMORROW TO SEE IF THERE IS ANYTHING THEY CAN DO. *TR

Service Brakes
Filed Jul 8, 201390,000 milesNJ

I PURCHASED MY 2002 FORD WINDSTAR AS A NEW VEHICLE AND I HAVE BEEN THE ONLY OWNER AND DRIVER. IT HAS RECEIVED REGULAR PROFESSIONAL SERVICING AND REPAIRS AND OVERALL, IS IN SUPERIOR CONDITION. SINCE 2007 IT HAS ONLY BEEN USED ON THE WEEKENDS AND I USE A SMALLER CAR FOR WORK. A FEW YEARS AGO, THE ABS LIGHT STARTED COMING ON UNPREDICTABLY AND INTERMITTENTLY IN RAINY WEATHER AND THE BRAKES WOULD LOSE POWER DRAMATICALLY INCREASING BRAKING DISTANCES. BECAUSE THE PROBLEM WITH BRAKING WAS SPORADIC AT FIRST, THE MECHANIC THOUGHT IT WAS MERELY AN ELECTRICAL PROBLEM CAUSING THE ABS LIGHT TO COME ON. THE FORD SERVICE DEPARTMENT SAID THERE WERE NO RECALLS FOR SUCH A PROBLEM. I HAVE HAD THE BRAKES REPLACED, AND ALTHOUGH THE PADS AND ROTORS ARE IN GOOD CONDITION, THE BRAKING PROBLEM HAS WORSENED. THE ABS LIGHT AND INTERMITTENT BRAKE FAILURE IS MUCH MORE FREQUENT. I HAVE RECENTLY LEARNED THAT OTHER WINDSTAR OWNERS HAVE EXPERIENCED THE SAME PROBLEM AND THAT FORD RECALLED 1999-2003 WINDSTARS FOR ABS BECAUSE THE ECU MASTER RELAY HAS A BAD SOLDIER JOINT THAT FAILS CAUSING THE INTERMITTENT CONTACTS. WHEN I BROUGHT THAT INFORMATION TO MY FORD SERVICE MANAGER, I WAS TOLD THE RECALL DID NOT INCLUDE MY PARTICULAR VIN. I AM NOT SURE HOW FORD DETERMINES WHICH VINS GET RECALLED -- BUT I AM SURE THAT MY VEHICLE SHOULD HAVE BEEN INCLUDED. IT IS UNSAFE BECAUSE THE BRAKES ARE UNPREDICTABLE AT THIS POINT. IT IS SCARY TO THINK THAT FORD WOULD ALLOW THIS KNOWN AND SERIOUS DEFECT IN IT'S VEHICLES TO GO UNADDRES

Service Brakes
Filed Jul 7, 2013120,000 milesPA

ALARM WARNING LIGHTS COME ON FOR ABS AIRBAG AND SPEEDOMETER AND TACH FAILS. *TR

Service Brakes
Filed Jun 29, 2013121,000 milesPA

ABS LIGHT AND BRAKE LIGHT HAVE BEEN ON FOR MONTHS OFF AND ON. HAVE A SLIGHT BRAKE FLUID LEAK. WAS BACKING INTO MY DRIVEWAY AND THE O/D LIGHT CAME ON AND STARTED FLASHING, THE ODOMETER WENT BLANK, SPEEDOMETER STOPPED WORKING AND THE A/C BEGAN BLOWING HOT AIR. CHECKED FUSE #10 AND FOUND IT WAS BLOWN. REPLACED FUSE #10. ODOMETER AND SPEEDOMETER WORK BUT OTHER LIGHTS STILL ON. HAVE AN APPOINTMENT TO HAVE THE VAN LOOKED AT TOMORROW. *TR

Service Brakes
Filed Jun 22, 20134,193,097 milesOH

TRANSMISSION LIGHT IN DASH HAS BEEN ON FOR YEARS NOW. LOCAL DEALERS TELL ME THERE IS NOTHING WRONG. THEY TAKE MY MONEY AND DON'T FIX THE PROBLEM. ABS LIGHT IS ON. PARTS WERE BOUGHT AND REPLACED BY THE DEALER WITH IN A YEAR LIGHT BACK ON. CRUISE CONTROL CUT OUT REPLACED TWICE. DEALER CANT FIGURE THESE PROBLEMS OUT BUT IF ENOUGH OF YOUR OWN RESEARCH IS DONE THERE ARE WAYS TO FIGURE OUT WHAT IS GOING ON. EVEN IF THE DEALER CAN'T FRONT FRAME MOUNTS ARE RUSTING SO BAD YOU CAN PULL IT APART WITH YOUR HANDS CERTIFIED SAFE FROM DEALER. *TR

Suspension
Filed Jun 14, 2013167,000 milesKS

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE SQUEAKED WHILE COMPLETING A TURN. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 167,000. *TR

Vehicle Speed Control
Filed Jun 4, 20138,167,584 milesMO

I HAVE PURCHASED A 2002 WINDSTAR IN APRIL 2012, WE NOTICED THE ABS LIGHT AND BRAKE LIGHT WOULD APPEAR AND WE'D BE LOW ON BRAKE FLUID. WE REPLACED THE MASTER BRAKE CYLINDER BUT THEY SAID THE SENSOR ON BOTTOM WAS UNAVAILABLE TO ORDER, WE CALLED FORD AND THEY TOLD US THE SAME THING. THE SENSOR IS FULL OF BRAKE FLUID. WE HAVE TO FILL OUR BRAKE FLUID ABOUT ONCE EVERY 2 WEEKS IN WARM WEATHER MORE OFTEN. WHEN I TOOK IT INTO DEALERSHIP FOR RECALL ON AXLE I ASKED ABOUT THIS THEY SAID THERES NO RECALLS FOR IT. I CAN NOT AFFORD TO PURCHASE A NEW VEHICLE NOR WOULD I WANT TO SELL THIS VEHICLE TO ANOTHER PERSON AS IT WAS SOLD TO ME WITHOUT BEING TOLD OF PROBLEM. IS THERE GOING TO BE A RECALL ON THIS? *TR

Service Brakes
Filed May 27, 2013168,032 milesMI

ABS AND BRAKE LIGHTS ON DASH CAME ON FOR FIRST TIME WHILE DRIVING AT 45 MPH, NOT USING BRAKES, THEY JUST CAME ON. THEY HAVE BEEN GOING OFF AND ON INTERMITTENTLY SINCE. SEEMS TO HAPPEN MORE WHEN THE CAR IS WARM. CAN TURN THE CAR ON TO WARM UP AND THE 2 LIGHTS WILL BE OFF AT START-UP. AFTER A FEW MINUTES, BOTH ABS AND BRAKE LIGHTS COME ON EVEN THOUGH CAR IS JUST IDLING AND NO ONE IN THE CAR! SOMETIMES CAN DRIVE 60 - 70 MILES BEFORE THE LIGHTS COME ON, SOMETIMES THEY ARE ON AT START-UP. *TR

Service Brakes
Filed May 21, 2013105,000 milesNJ

YELLOW ABS LIGHT AND RED BRAKE WARNING LIGHT CAME ON. ABS SYSTEM IS NO LONGER FUNCTIONAL. *TR

Suspension
Filed May 20, 2013204,000 milesMI

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE REAR AXLE FRACTURED. THE CONTACT WAS ABLE TO MOVE THE VEHICLE ONTO THE ROAD SHOULDER AND DROVE THE VEHICLE INTO A DITCH FOR SAFETY. THE VEHICLE WAS THEN TOWED TO THE DEALER, WHO REPLACED THE REAR AXLE. THE CONTACT ALSO STATED THAT THE FRACTURED AXLE CAUSED DAMAGE TO THE AIR CONDITIONING LINE, SPEEDOMETER AND CRUISE CONTROL SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 204,000. KMJ

Suspension
Filed May 13, 2013223,080 milesNY

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED HIS VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION). AFTER THE RECALL REPAIR WAS PERFORMED, THE REAR DRIVER'S SIDE TIRE WAS BANGING AGAINST THE FRAME. ADDITIONALLY, THE STEERING WHEEL WAS DIFFICULT TO CONTROL. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE MECHANIC NOTICED A CRACK IN THE BRACKET THAT WAS INSTALLED UNDER THE RECALL AND THE AXLE HAD SHIFTED OUT OF THE BRACKET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 223,080. *TR

Suspension
Filed May 7, 2013133,100 milesMI

DRIVING 20MPH DOWN A ROAD AND NOTICED A LOAD NOISE. GOT OUT OF THE CAR AND SAW THE TIRE INWARD, LOOKED UNDERNEATH AND SAW THE REAR AXLE WAS CRACKED. TOOK IT IN FOR THE RECALL IN 11-10 AND THE DEALERSHIP COATED IT. *TR

Suspension
Filed May 7, 2013133,000 milesMI

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, HE HEARD A LOUD BANG. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT BOTH REAR TIRES WERE TILTED INWARD. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE AXLE HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 133,000. THE VIN WAS UNAVAILABLE.

Service Brakes
Filed May 6, 2013155,684 milesCO

CHECK ABS LIGHT COMES ON ALONG WITH CHECK TRACTION CONTROL AND THE HAND BRAKE LAMP IS ILLUMINATED. A CODE CHECK REVEALS THE CODE AS C1185 - ABS RELAY. IT IS HAPPENING WITH INCREASED FREQUENCY NOW. THIS HAPPENS SPORADICALLY UNDER A VARIETY OF DRIVING CONDITIONS. TO CLEAR IT I PULL OVER, TURN OFF THE ENGINE; WAIT A FEW MOMENTS AND RESTART THE VEHICLE. *TR

Service Brakes
Filed May 2, 2013110,000 milesKS

LATE APRIL 28,2013 ABS AND EMERGENCY BRAKE WARNING LIGHTS CAME ON AND STAYED ON. MAY 1,2013 VAN'S SPEEDOMETER QUIT WORKING. *TR

Power Train
Filed Apr 29, 2013192,000 milesVA

ABS LIGHT START FLASHING, LOSE CRUISE CONTROL, THEN OVER DRIVE STARTED FLASHING ON THE VAN, CUT OFF O/D LIGHT STILL FLASHING. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Ford Windstar → · Every Windstar year → · How the figures are calculated →