Page 7 of 28 · complaints 301–350 of 1,353

2002 Ford Windstar complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Electronic Stability Control (esc)
Filed May 28, 201464,500 milesFL

FOLLOW-UP ON ODI # 10593430. ON MAY 26, 2014, AFTER FORD DEALERSHIP IN FORT WALTON BEACH, FL KEPT MY VEHICLE FOR A WEEK TO FIX THE CRUISE CONTROL AND SEAT LATCHES RECALL, I WAS FINALLY ABLE TO PICK UP MY VAN. THEY ALSO CHECKED THE CAUSE OF ODOMETER AND SPEEDOMETER TO STOPPED WORKING, ABS AND BRAKE LIGHT REMAINED ON, SLIDING DOORS NOT WORKING, AND O/D LIGHT FLASHING; I WAS TOLD THE CAUSE IS A DEFECTIVE ABS MODULE. THEY CHARGED ME $114.27 TO DIAGNOSED THE PROBLEM AND QUOTED ME $1,265.00 TO REPLACE THE ABS MODULE. I SHOWED TO FORD SERVICE ADVISOR, ANDREW TOMPITCH, A PRINT-OUT FROM NHTSA WEBSITE STATING THAT PART OF FIXING OR REMEDY TO THE CRUISE CONTROL RECALL WAS TO "INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY." "REPAIRS WILL BE COMPLETED FREE OF CHARGE." YET FORD CHARGED ME FOR THIS SERVICE AND TOLD ME THAT THE PROBLEMS WERE NOT THE SAME SINCE MY VEHICLE'S SCDS SUPPOSEDLY DID NOT LEAK. HOW COULD I VERIFIED WHAT HE TOLD ME WAS TRUE WHEN HE WOULDN'T LET ME ENTER THE WORK BAY TO WATCH WHAT THE TECHNICIAN WAS DOING TO MY VEHICLE? ANDREW ADMITTED THAT THE ABS MODULE IS DEFECTIVE AND THAT THEY HAD REPLACED SEVERAL MODULES DUE TO THE SAME PROBLEMS AS MY VAN. BUT ANDREW SAID IT'S NOT PART OF THE RECALL AND WOULDN'T REPLACE IT FREE OF CHARGE. IF FORD USED DEFECTIVE PARTS SUCH AS THE ABS MODULE, THEN FORD SHOULD BE RESPONSIBLE TO REPLACING THE DEFECTIVE ABS MODULE AND RECALL IT BEFORE A LIFE IS LOST! *TR

Service Brakes
Filed May 27, 201470,000 milesIN

YELLOW ABS AND RED BRAKE LIGHTS COME ON. O/D LIGHT FLASHES. RESETS WHEN CAR IS TURNED OFF, BUT THE ABS AND BRAKE LIGHT COME ON SHORTLY AFTER STARING TO DRIVE. HAD BRAKE FLUID LEAKING FROM THE MASTER CYLINDER AND HAD THAT REPLACED. BRAKES WORK AND FLUID LEVEL IS FINE. WHEN O/D LIGHT IS FLASHING, CAR JERKS ON FIRST TRANSMISSION SHIFT. HAVE TO TURN OFF CAR AND RESTART TO GET RID OF FLASHING O/D LIGHT. *TR

Suspension › Rear
Filed May 27, 201480,000 milesOH

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE REAR AXLE FRACTURED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 80,000.

Service Brakes
Filed May 23, 201480,130 milesNY

THE ABS AND BRAKE LIGHTS CAME ON JUST TWO WEEKS AFTER I PURCHASED MY WINDSTAR. THEY WOULD COME ON AND OFF INTERMITTENTLY OVER THE COURSE OF THE NEXT FEW WEEKS. I TOOK THE CAR TO A MECHANIC AND WAS TOLD IT WAS MY ECU MASTER RELAY WHICH COST ME ALMOST $1000 DOLLARS. AFTER A FEW DAYS THE LIGHTS CAME BACK ON AGAIN I TOOK IT BACK THE MECHANIC AND HE SAID THAT MAYBE THE PART WAS FAULTY AND HE WOULD PROVIDE ME ANOTHER. TO WHICH I ASKED FOR A REFUND BECAUSE THAT WAS A BRAND NEW PART IT HAS TO BE MORE THEN THE PART. *TR

Electrical System
Filed May 23, 2014186,669 milesNJ

MY VEHICLE WAS TAKEN IN TO ACE FORD IN WOODBURY , NJ AS PART OF A SERIES OF RECALLS. THE 09S09 SPEED CONTROL CAMPAIGN WAS ONE AND THEY DID THE FIXES AS WELL AS THE REAR AXLE. AFTER GETTING MY VEHICLE I NOTICED MY ABS LIGHT WAS ON , MY ODOMETER HAS ALL DASHES , MY BRAKE LIGHT IS ON , MY SPEEDOMETER DOES NOT WORK AND MY O/D LIGHT BLINKS FAST CONSTANTLY. SERVICE WAS CLOSED AT THE TIME SO I DROVE IT HOME. UPON DRIVING EVERY BUMP I HIT IT FELT LIKE MY BACK END WAS GOING TO FALL OFF. I TOOK IT BACK THE NEXT DAY ON MAY 21ST , 2014 AND COMPLAINED ABOUT THE ISSUES. THEY DID NOT SEAT MY REAR AXLE PROPERLY AND THEY SAY THEY FIXED IT. AS FOR MY DASHBOARD ISSUES , I WAS TOLD THAT THE 09S09 SPEED CONTROL WAS INSTALLED AND IT THEN MADE ANOTHER PART FAIL. THEY SAID (DEALER AND CORPORATE FORD) , THEY WILL NOT REPLACE IT FOR FREE. I HAVE TO PAY $390 FOR THE PART AND THEN LABOR. I HAVE BEEN IN TALKS WITH FORD TO NO AVAIL. I DID SOME MINIMAL RESEARCH ON THE INTERNET AND FOUND MANY OTHER PEOPLE HAVE HAD THE SAME ISSUE. FORD WILL NOT REPLACE THE PART. *TR

Service Brakes
Filed May 22, 201482,500 milesNM

ABS WARNING LIGHT IS ON WHILE DRIVING VEHICLE. RESETS WHEN VEHICLE IS TURNED OFF BUT COMES BACK ON ONCE BRAKE PEDAL IS DEPRESSED. *TR

Service Brakes
Filed May 22, 201464,500 milesFL

ALL OF THE FOLLOWING HAPPENED AT THE SAME TIME: ABS AND BRAKE LIGHTS WENT ON AND STAY ON. O/D LIGHT FLASHING. ODOMETER AND SPEEDOMETER STOP WORKING. THE ELECTRONIC COMPASS, REMAINING FUEL INFO., AUTOMATIC ELECTRONIC DIAGNOSTIC AND ELECTRONIC TEMP. SHOWING ERRORS. ELECTRONIC SLIDING DOOR WOULD NOT OPEN UNLESS ENGINE IS NOT RUNNING. POWER WINDOWS STOPPED WORKING 6 MONTHS AGO, NOT SURE IF IT IS RELATED. I HAD A MECHANIC REPLACED THE ALTERNATOR AND CHECKED THE BRAKES. IT DID NOT FIX THE PROBLEMS AND THERE WAS NOTHING WRONG WITH THE BRAKES. I TOOK IT TO FORD DEALER AND I WAS TOLD THAT THE ABS MODULE COULD BE THE PROBLEM BECAUSE THEY REPLACED A LOT OF THEM. THE ABS MODULE SUPPOSEDLY MESSING UP THE WHOLE ELECTRONIC SYSTEM. IT HAS LESS THAN 65,000 MILES AND I'M SCARED TO DRIVE IT BECAUSE THE ELECTRONIC SYSTEM MIGHT SUDDENLY CAUSE OTHER PROBLEMS AND CAUSE AN ACCIDENT. THE ELECTRONIC SLIDING DOORS ALREADY WOULD NOT OPEN UNLESS THE ENGINE IS NOT RUNNING. IN CASE OF AN EMERGENCY OR A CRASH, SOMEONE MIGHT NOT BE ABLE TO GET OUT AND BE TRAPPED INSIDE BECAUSE THE DOORS AND WINDOWS WOULD NOT OPEN. I WAS TOLD BY A FORD CUSTOMER SERVICE THAT THERE IS NO RECALL TO FIX THE PROBLEM OR LOOK INTO IT EVEN THOUGH THEY ADMITTED THEY'VE BEEN HAVING SIMILAR PROBLEMS TO A LOT OF FORD VEHICLES. *TR

Service Brakes
Filed May 21, 201481,000 milesMI

ABS LIGHT ON ALSO BRAKE LIGHT ON. *TR

Power Train › Axle Assembly
Filed May 18, 2014179,000 milesMN

THE REAR AXLE BROKE INTO WHILE DRIVING AT LOW SPEED. *JS

Electrical System
Filed May 16, 2014113,581 milesCO

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE LIGHTS AND TURNING SIGNALS FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH A FRACTURED ELECTRIC MODULE, WHICH WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,581 AND THE CURRENT MILEAGE WAS 121,000.

Service Brakes
Filed May 5, 2014162,814 milesCO

AS I WAS DRIVING WITH MY MOTHER THE ABS AND BRAKE LIGHT CAME ON. I PULLED OVER TURNED THE CAR OFF THEN ON AGAIN. THE LIGHTS TURNED OFF. BUT ABOUT TWO DAYS LATER THEY BOTH CAME ON AGAIN. NOW THEY COME ON AND OFF. *TR

Service Brakes
Filed May 4, 2014131,000 milesMN

ABS LIGHT COMES ON WHILE DRIVING, WITHOUT TOUCHING THE BRAKES. LIGHT THEN GOES OFF WHEN VEHICLE IS TURNED OFF AND RESTARTED. AFTER A FEW MINUTES, ABS LIGHT COMES BACK ON. *TR

Service Brakes
Filed Apr 10, 2014155,000 milesMO

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING BRAKE FLUID. THE BRAKES WERE APPLIED AND THEY ABNORMALLY TRAVELED TO THE FLOORBOARD. ADDITIONALLY, THE BRAKES WOULD GRIND WHEN APPLIED. THE BRAKE AND ABS WARNING LIGHTS WERE ALSO ILLUMINATED WHEN VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF ISSUE. THE FAILURE MILEAGE WAS 155,000 AND THE CURRENT MILEAGE WAS 175,000.

Service Brakes
Filed Apr 8, 2014PA

ABS BRAKE LIGHT ON. *TR

Power Train
Filed Apr 6, 2014KY

DRIVING HOME, DOWN COUNTRY HIGHWAY, VEHICLE HAD NO NOISE OR GAVE WARNING. HEARD A LOUD HISS/NOISE, SMOKE SCREEN APPEARED BEHIND VAN, I COASTED VAN OFF ROADWAY. HAD VEHICLE TOWED HOME. UPON CHECKING, ROD WENT THRU ENGINE AND TRANSMISSION CASING. AM WONDERING IF THIS HAS BEEN A PROBLEM WITH THIS VEHICLE, BECAUSE I HEARD OF A SIMILAR INCIDENT JUST TODAY WITH ANOTHER WINDSTAR. THANK YOU. *TR

Suspension
Filed Apr 5, 2014208,473 milesNH

AFTER DRIVING APPROXIMATELY 60 MILES ON RT 95 THROUGH BOSTON MA TO VISIT FAMILY - I NOTICED THAT THE CAR WAS DRIVING ERRATIC, I WRONGLY ATTRIBUTED IT TO IT BEING A WINDY DAY - WHEN WE ARRIVED HOME WE CHECKED THE CAR FOR POSSIBLE PROBLEM - THAT IS WHEN MY WIFE NOTICED THAT THE REAR TIRES WERE LEANING INWARD - I SLID UNDER THE REAR OF THE CAR AND NOTED THAT THE REAR AXLE HAD CRACKED - USING MY WIFE'S CAR I WENT TO THE FORD GARAGE AND EXPLAINED THE PROBLEM - THE SERVICE MANAGER ASKED ME TO BRING IT IN AND THEY WOULD EVALUATE THE PROBLEM. AFTER LOOKING AT THE CAR THEY TOLD ME IT WAS UNSAFE TO DRIVE AS A RESULT OF A CRACKED AXLE - BY THIS TIME I HAD DONE A LITTLE RESEARCH ON THE INTERNET AND FOUND THAT FORD HAD RECALLED THAT PARTICULAR CAR FOR A CRACKED AXLE - I TOLD THE SERVICE MANAGER ABOUT THE RECALL - HE STATED THAT THERE WAS NO SUCH RECALL - I THEN RETURNED HOME AND EMAILED THE SERVICE MANAGER A COPY OF THE FORD CORPORATION RECALL SAFETY NOTICE 10S13 - THEY CONTACTED ME THE NEXT DAY AND TOLD ME THAT THE WARRANTY (WINDSTAR SAFETY RECALL 10S13) WOULD COVER THE PART BUT NOT THE LABOR BECAUSE FORD CORPORATION HAD ALREADY FIXED MY CAR UNDER THAT PARTICULAR RECALL - AND THEY WERE DOING A GOOD WILL GESTURE BY PAYING FOR THE PART. THE BILL FOR THE LABOR WAS $450.00. PLUS A LONER CAR WAS REFUSED AS THE CAR WAS BEING REPAIRED. THE LAST PARAGRAPH OF THE (WINDSTAR SAFETY RECALL 10S13) STATES - FORD DEALERS AT NO CHARGE TO CUSTOMERS WILL REINFORCE THE AXLES OF THE AFFECTED VEHICLES AS PAR

Suspension
Filed Mar 24, 2014111,000 milesPA

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, SHE HARD A LOUD POPPING NOISE. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER, WHO STATED THAT THE AXLE WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000.

Service BrakesFire
Filed Mar 21, 2014WI

ON JUNE 16, 2006, WHILE VEHICLE WAS PARKED IN A PARKING LOT, SOMEONE INFORMED US THAT MY 2002 FORD WINDSTAR WAS SMOKING FROM UNDER THE HOOD. AN INTERNAL FIRE OCCURRED, DAMAGING THE WIRING HARNESS AND WINDSHIELD WIPER MOTOR. UNAWARE TO THE CAUSE OF SAID FIRE THE DAMAGED PARTS WERE REPLACED. THEN OTHER PROBLEMS STARTED TO ARISE, THE VEHICLE CRUISE CONTROL STOPPED WORKING, THE ABS/BRAKE LIGHT REMAINED ON AND THE SPEEDOMETER WAS NOT WORKING PROPERLY (NOT ACCURATELY READING). THE LOCAL FORD DEALER WAS INFORMED OF THE BEFORE-MENTIONED PROBLEMS INCLUDING THE INTERNAL FIRE THAT HAD OCCURRED , AT THE TIME OF THE INITIAL BRAKE PRESSURE DEACTIVATION SWITCH RECALL. THE DEALER STATED THAT THE BRAKE PRESSURE DEACTIVATION SWITCH INDEED WAS LEAKING AND THAT THEY SUPPOSEDLY CHECKED THE ABS CONTROL MODULE. STILL THE ABS/BRAKE LIGHT REMAINED ON AND THE SPEEDOMETER DID NOT WORK PROPERLY. ON 3/14/14 THE WINDSTAR WAS TAKEN TO A LOCAL GARAGE TO DIAGNOSE THE ABS/BRAKE ISSUES AGAIN. IT WAS DETERMINED THAT SAID UNIT NEEDED TO BE REPLACED. THE ABS MODULE WAS SUBSEQUENTLY REMOVED AND EXAMINED THE CONTROL MODULE (3/21/2014). THE ABS MODULE SUFFERED AN INTERNAL FIRE AND THE WIRING HARNESS CONNECTOR WAS MELTED AND DAMAGED. ALSO FOUND WAS EVIDENCE OF SIGNIFICANT BURNING AROUND THE PINS AT THE CONNECTIONS. THIS EVIDENCE INCLUDED THE BLACKENED FLUID, SEVERE DISCOLORATION, AND LIFTED TRACES, ALL OF WHICH ARE CLEARLY APPARENT IN PHOTOS OF THE MODULE INTERIOR. THE LOCAL DEALER REFUSED TO REPAIR OR REPLACE THE MO

Service Brakes
Filed Mar 20, 2014234,000 milesNC

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WENT TO THE FLOOR WHEN DEPRESSED. THE VEHICLE CONTINUED TO ACCELERATE OVER A CURB AND CRASHED INTO A TREE. THERE WAS NO PERSONAL INJURY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE SCV SWITCH WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THAT THERE WAS NOT A RECALL RELATED TO THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 234,000.

Suspension
Filed Mar 17, 2014178,000 milesOH

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING SEIZED. THE FAILURE WAS RECURRING. THE VEHICLE ALSO SHOOK VIOLENTLY AND BECAME UNSTABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED HOWEVER, THE PART WAS NOT AVAILABLE TO MAKE THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V195000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 178,000.

Service Brakes
Filed Mar 11, 2014KY

BRAKING DISTANCE SUDDENLY INCREASED. MY ABS LIGHT AND TRAC OFF LIGHTS ON. DURING DRIVING MY TRACTION CONTROL WILL COME ON AS I BRAKE ON DRY PAVEMENT, I ALMOST WASNT ABLE TO STOP. THE MECHANIC SAID MY CRUISE CONTROL WAS LEAKING ( THAT HAS PREVIOUSLY BEEN FIXED) BUT THAT WANT CAUSING IT. I WILL HAVE TO BUY A ABS MODULE. IT IS PARKED RIGHT NOW DUE TO SCARED TO DRIVE WITH MY KIDS IN THE CAR AND I'M A SINGLE MOM AND CAN'T AFFORD THE MODULE.

Service Brakes
Filed Mar 10, 2014134,000 milesTN

I'M NOT SURE IF THIS IS THE BRAKES OR THE LIGHTING ON THE DASHBOARD, BUT THE ABS AND BRAKE LIGHT ON THE DASHBOARD LIGHT UP. I HAVE HAD IT CHECKED, AND THE MECHANICS KEEP SAYING THE BRAKES ARE FINE, BUT THE LIGHTS OFTEN STAY ON, ESPECIALLY IN WARMER WEATHER (AND HARDLY AT ALL IN COLDER WEATHER). THIS HAS BEEN GOING ON SINCE WE GOT THE CAR, FROM JULY 2012 TO THE PRESENT. *TR

Suspension
Filed Mar 5, 2014MA

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE WHILE TRAVELING VARIOUS SPEEDS, THE REAR AXLE FAILED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER 10V385000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.

SuspensionFire
Filed Mar 5, 201492,000 milesPA

TL* THE CONTACT OWNS 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE ODOR OF BURNING RUBBER WAS PRESENT. THE CONTACT DISCOVERED THAT THE REAR AXLE HAD FRACTURED THROUGH THE REINFORCEMENT BRACKET AND DAMAGED THE REAR DRIVER'S SIDE TIRE. THE VEHICLE WAS DIAGNOSED BY THE DEALER BUT NOT REPAIRED. THE CONTACT STATED THAT IN OCTOBER 2010 A REINFORCEMENT BRACKET WAS INSTALLED ON THE REAR AXLE OF THE VEHICLE IN RESPONSE TO NHTSA CAMPAIGN NUMBER 12V195000(SUSPENSION) BUT THE DEFECT STILL OCCURRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 92,000.

Power Train
Filed Feb 28, 201461,000 milesNJ

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WOULD EXHIBIT A LOUD NOISE WHEN STARTED. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC, WHO STATED THAT THE STARTER WAS HANGING AND THE HOUSING OF THE TRANSMISSION WAS FRACTURED. THE CONTACT WAS ADVISED THAT THE ENGINE, STARTER MOTOR AND TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 61,000.

Service Brakes, Hydraulic
Filed Feb 27, 201433,050 milesTX

THE VAN HAD THE ABS AND BRAKE LIGHTS ON INTERMITTENTLY SINCE PURCHASED BY MY PARENTS IN JULY 2003. PARENTS WERE TOLD BY DEALER THAT THERE IS NO MECHANICAL PROBLEM AND IGNORE THE LIGHTS. THERE HAVE BEEN NO INCIDENTS, LUCKILY THEY HAD NO EMERGENCY TO AVOID BY HARD BRAKING. NOW, AS I PREPARE TO SELL THE VEHICLE, I DID SOME BASIC RESEARCH INTO THE ISSUE AND FOUND MANY REFERENCES TO REPORT IT HERE AND AN OPTION FOR A RELATIVELY INEXPENSIVE FIX, TO REBUILD THE ABS ECM MODULE DUE TO LOOSE OR POOR SOLDER JOINTS ON THE ELECTRONICS BOARD. HOPEFULLY ENOUGH REPORTS WILL GET THIS RECALLED PROPERLY TO AVOID ANY INCIDENTS FOR OTHERS.

Visibility/Wiper
Filed Feb 25, 201489,300 milesNY

WHILE DRIVING DOWN THE ROAD I HEARD A LOUD POP LOOKED IN MY REARVIEW TO SEE THAT MY BACK WINDSHIELD BLEW OUT. IT LITERALLY BLEW UP EVEN THE OUTSIDE EDGES WERE JAGGED. UPON RESEARCHING THE INTERNET I SEE THIS IS STATING TO BECOME A PROBLEM WITH OTHER WINDSTAR OWNERS. *TR

Service Brakes
Filed Feb 24, 2014PA

ABS LIGHT ON -- WON'T GO OFF.. BRAKES ARE SKIPPING (NEW PADS / NOTHING WRONG WITH NEW PARTS). *TR

Service Brakes
Filed Feb 24, 2014100,000 milesPA

THE ABS SYSTEM FAIL AND THE CAR LOST CONTROL. *TR

Service Brakes
Filed Feb 23, 2014146,212 milesCO

THE ABS AND BRAKE LIGHTS COME ON SIMULTANEOUSLY WHILE DRIVING AND I GET A MESSAGE TELLING ME TO "CHECK ABS". TURNING OFF THE IGNITION AND RESTARTING CLEARS THE PROBLEM. CODE PULLED REVEAL A FAULT WITHIN THE ABS MODULE. *TR

Service Brakes
Filed Feb 19, 2014MI

THE ABS AND RED BRAKE LIGHT AS WELL AS THE TRACTION CONTROL LIGHT, AND NOW MY BATTERY LIGHT COME ON AND OFF INTERMITTENTLY. THE ABS SYSTEM KICKS IN AT UNNECESSARY TIMES MAKING IT DIFFICULT TO STOP. THE SPEEDOMETER IS NOW ALSO BOUNCING UP AND DOWN INTERMITTENTLY, BUT NO OTHER GAUGES SEEM TO BE AFFECTED. *TR

Service Brakes
Filed Dec 29, 2013160,000 milesNH

MY ABS LIGHT & TRACTION LIGHT ARE NOW ON. ALSO, NEEDLES JUMP ON DASH {ODOMETER, SPEEDOMETER, FUEL & HEAT LEVEL} AND CRUISE CONTROL DOES NOT WORK ANY LONGER {THIS HAS BEEN HAPPENING SINCE RECEIVING MY VAN BACK FROM THE FORD GARAGE AFTER 7 MONTHS FROM THE AXLE RECALL REPAIR OVER A YEAR AGO}. TRIED TO BLEED MY BRAKES AFTER REPLACING PADS AND CALIPER BUT CANNOT BLEED FRONT LEFT OR REAR RIGHT. WAS TOLD BY A FORD MECHANIC THAT THIS MAY BE A PROBLEM IN THE ABS MODULE. AS PERTAINING TO A FORD RECALL IN OCTOBER, 2009, ALL OF THE ABOVE PROBLEMS MAY BE CONNECTED TO THIS RECALL. MY VAN WAS INSPECTED AND NOTHING WAS DONE TO IT BECAUSE, AT THE TIME, BECAUSE IT WAS DEEMED SAFE. I HAVE SINCE REPLACED THE ELECTRICAL TAPE ON THE WIRING HARNESS THAT THEY WERE SUPPOSE TO BE INSPECTING BECAUSE IT WAS FALLING OFF DUE TO BRAKE FLUID ON IT (REASON FOR SAID RECALL}. I PLAN ON CALLING THE GARAGE IN THE AM TO HAVE THEM REINSPECT MY VAN FOR THIS RECALL BECAUSE I CANNOT AFFORD TO REPLACE ANY MORE PARTS IN IT. I HAVE PUT A LOT INTO IT JUST SINCE GETTING IT BACK AFTER THE AXLE RECALL BECAUSE IT DETERIORATED SITTING IN THEIR DRIVEWAY FOR THE WINTER DUE TO SALT. I HOPE NOBODY ELSE IS GOING THROUGH THIS. I LOVE MY VAN AND HAVE OWNED IT FOR 11 YEARS BUT IT IS GETTING TOO EXPENSIVE FOR A ONE-INCOME-HOUSEHOLD TO REPAIR DUE TO BAD PARTS OR SERVICE. PLEASE HAVE FORD WORK TO FIX THESE PROBLEMS SO I CAN AFFORD TO KEEP MY VAN. THANK YOU! *TR

Suspension
Filed Dec 28, 2013113,249 milesNJ

THE REAR AXLE BEAM CRACKED COMPLETELY AND FELL TO THE GROUND CAUSING ME TO LOSE CONTROL. I THEN MOVED IT OUT OF THE FLOW OF TRAFFIC AND NOTICED THE LEFT REAR TIRE WAS RUBBING UP AGAINST THE INNER WELL. UNFORTUNATELY I WAS 60 MILES FROM HOME AND HAD TO HAVE IT TOWED BACK TO MY HOUSE. IN LOST A DAYS WORK DUE TO THE DAMAGE. I HAVE OWNED THE VEHICLE SINCE 11/2011 AND I PURCHASED IT WITH 79006 MILES. *TR

Service Brakes
Filed Dec 10, 201375,000 milesNY

ABS LIGHT CAME ON DURING NORMAL DRIVING CONDITIONS FOR NO APPARENT REASON. CAR IS VERY WELL MAINTAINED WITH GOOD BRAKES AND HAS RELATIVELY LOW MILES. *TR

Service Brakes
Filed Dec 8, 2013108,000 milesCA

ABS AND BRAKE LIGHTS CAME ON AND STAYED ON UNTIL RESTARTING ENGINE. PROBLEM COULD NOT BE DETECTED BY SEVERAL MECHANICS. THE BRAKES ARE WORKING OK, BUT THE LIGHTS COME ON ONCE IN WHILE INDEPENDENT OF SPEED OR HITTING THE BRAKES. *TR

Suspension
Filed Dec 2, 2013140,000 milesOH

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE VEHICLE WAS INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION). THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WHEN THE REAR DRIVER'S SIDE TIRE BLEW SHORTLY AFTER THE RECALL REPAIR. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS, WHO STATED THAT THE AXLE WAS FRACTURED. THE MECHANIC REPLACED THE AXLE SHAFT, BREAK HOSE LOCK CLIPS, THE WHEEL, REAR BRAKE HOSE AND THE REAR SHOCKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

Service Brakes
Filed Dec 1, 2013191,000 milesNC

***********UPDATED INFORMATION FROM ODI NUMBER:10554248************ ABS AND BRAKE WARNING LIGHTS ON THE DASHBOARD CAME ON AND WHEN CODES WERE RETRIEVED, IT WAS C1185, ABS POWER RELAY OUTPUT CIRCUIT FAULT. MY WIFE JUST INFORMED ME THAT WHEN THE LIGHTS CAME ON, SHE COULD FEEL THE BRAKES BE APPLIED JUST A LITTLE ON ITS OWN (WITHOUT PRESSING THE BRAKE PEDAL) FOR ABOUT A SECOND OR TWO. HAD THE CODES CLEARED AND THE SAME CODE CAME BACK ON A SHORT TIME LATER WITH SAME REACTION FROM BRAKES. *TR

Service Brakes
Filed Dec 1, 2013191,000 milesNC

ABS AND BRAKE WARNING LIGHTS ON DASHBOARD CAME ON AND WHEN CODES WERE RETRIEVED, IT WAS C1185, ABS POWER RELAY OUTPUT CIRCUIT FAULT. *TR

Power Train
Filed Nov 29, 2013123,000 milesCT

DRIVEN HEARD A SNAP STOP AND LOOK IT WAS REAR AXEL CRACKED. *TR

Service Brakes
Filed Nov 25, 2013130,000 milesMS

ABS AND BRAKE LIGHTS COME ON INTERMITTENTLY. I APPLIED THE BRAKES HEAVILY AND ALL 4 WHEELS LOCKED UP. THE VEHICLE WAS UNCONTROLLABLE WHILE BRAKING. THE SPEEDOMETER IS ERRATIC. THE BATTERY IS DEAD SOMETIMES AFTER SITTING OVERNIGHT. THE HAZARD LIGHTS COME ON BY THEM SELVES. THE DOOR LOCKS DO NOT WORK PROPERLY. THE TIRE INDICATOR LIGHTS COME ON FOR NO REASON. *TR

Service Brakes
Filed Nov 17, 2013128,324 milesVA

THE ABS, TRACK OFF, BRAKE LIGHT INDICATORS, AND CHECK TRACTION CONTROL INTERMITTENTLY ILLUMINATE. THEY REMAIN ON UNTIL THE KEY IS TURNED OFF, AND THEN RESET. THE FREQUENCY IS INTERMITTENT AND NOT MEASURABLE. INITIAL CHECKS HAVE NO RESULTS AS THE LIGHTS ARE OUT WHEN CHECKED BY A REPAIR SHOP. *TR

Service Brakes
Filed Nov 17, 201352,000 milesNC

LEFT FORD DEALERSHIP WITH MY JUST PURCHASED 02 FORD WINDSTAR. WITHIN 10 MILES OF DEALERSHIP ABS AND BRAKE LIGHT CAME ON. RETURNED TO DEALERSHIP ON MONDAY. TRIED TO CHARGE ME DIAGNOSTIC FEE FOR ISSUE.... WOULDN'T FIX PROBLEM UNLESS I PAID FOR PARTS AND LABOR. I COMPLAINED NUMEROUS TIMES. SAID WASN'T THEIR PROBLEM AND NOT A RECALL. STILL HAVING ISSUE. NOW VEHICLE HAS ABS LIGHT ON (WITHOUT BRAKE LIGHT). CHECK ENGINE LIGHT CAME ON. BARELY MADE IT HOME.... GOING BACK TO DEALERSHIP TOMORROW. I WILL NEVER AGAIN PURCHASE A FORD. ESPECIALLY NOT FROM DEALERSHIP THAT WON'T CORRECT PROBLEM EVEN THOUGH I PAID $2K EXTRA FOR EXTENDED WARRANTY. *TR

Power Train
Filed Nov 15, 2013220,318 milesMI

DRIVING ONTO THE EXPRESSWAY VIA SERVICE RAMP I FELT THE VAN SHIFT TO THE RIGHT AS I WAS ABOUT TO ENTER THE FREEWAY. LANE I WAS ABOUT TO MERGE ONTO WAS TO MY LEFT. SEEMED AS IF SOMETHING WERE TERRIBLY WRONG. I CONTINUED DRIVING, BUT CAUTIOUSLY. DROVE THE VEHICLE FOR THE NEXT WEEK, YET NOT VERY FREQUENTLY. THE FOLLOWING FRIDAY, I WENT TO GET AN OIL CHANGE AND THE SERVICEMAN NOTICED THAT MY BACK DRIVER'S SIDE WHEEL WAS TILTED INWARD AND THEN SAID THE RIGHT SIDE REAR WHEEL WAS TOO, JUST NOT AS MUCH AS THE LEFT SIDE. HE PROCEEDED TO TELL ME THAT MY AXLE LOOKED CRACKED AND THAT MY SHOCK WAS TOTALLY CORRODED AND STUCK. THE NEXT DAY, I TOOK THE VAN TO OUR TRUSTED MECHANIC, WHO INSPECTED THE VAN. HE SAID THAT MY REAR AXLE WAS TOTALLY CORRODED AND CRACKED UNDERNEATH THE "BAND-AID" BRACKET THAT THE FORD DEALERSHIP IN IMLAY CITY, MI HAD PUT THERE WHEN I HAD ORIGINALLY HAD TAKEN THE VAN IN FOR THE REAR AXLE RECALL BACK ON 2/11/11. HE SAID TO CONTACT THEM ABOUT IT. I CONTACTED THE SERVICE MANAGER NAMED NICK ON 11/11/13. I SPOKE TO HIM BRIEFLY AND EXPLAINED THAT THE REAR AXLE WAS CRACKED. HE SAID HE WOULD MAKE SOME CALLS AND GET BACK TO ME. HE NEVER DID. I ATTEMPTED THROUGHOUT THAT DAY TO GET A HOLD OF HIM, HE NEVER CALLED ME BACK. LATER MY HUSBAND TRIED TO CALL HIM. INSTEAD A WOMAN ANSWERED AND SAID SHE WORKED IN WARRANTY DIVISION. SHE STATED WE CALL FORD CUSTOMER COMPLAINT CTR. WE CALLED THERE AND SPOKE TO A MAN NAMED AUSTIN. HE SAID A DECISION WOULD BE MADE BY FRIDAY, 11/15/13 AND THAT S

Service BrakesCrash
Filed Nov 12, 2013180,000 milesOH

ABS AND BRAKE LIGHTS HAVE BEEN TURNING ON INTERMITTENTLY, WHEN ON ABS IS NOT FUNCTIONAL. TODAY ON MINIMALLY SLIPPERY ROADS LIGHTS CAME ON, ABS NEEDED AT AN ICY STOP SIGN, DID NOT COME ON. REAR ENDED THE CAR IN FRONT OF ME. NO DAMAGE TO OTHER CAR, FRONT BUMPER ON MY CAR NOW CRACKED. ABS STILL NOT WORKING. *TR

Electrical System › Instrument Cluster/Panel
Filed Nov 7, 2013128,923 milesCA

MY SPEEDOMETER, ABS LIGHT, AND O/D OFF LIGHT ALL ARE ON. THE MASTER CYLINDER WAS LEAKING BRAKE FLUID EVERYWHERE. I REPLACED THE BOTTOM PART WITH A FACTORY FORD PART. THE LEAKING HAS STOPPED, HOWEVER THE BRAKE FLUID LEAKED ALL OVER AND HAS CAUSED SEVERE DAMAGE TO THE VEHICLE. I BELIEVE FORD SHOULD BE HELD LIABLE FOR THIS AND REPLACE ALL COMPUTERS AND PARTS THAT WERE AFFECTED BY . *TR

Suspension
Filed Nov 7, 2013140,000 milesMO

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE REAR OR THE VEHICLE COLLAPSED. THE CONTACT ALSO MENTIONED THAT THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHO INFORMED THE CONTACT THAT THE REAR AXLE HAD FRACTURED DUE TO RUST AND THE ABS MASTER RELAY SENSOR HAD MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 140,000. THE VIN WAS UNAVAILABLE.

Electrical System
Filed Nov 5, 2013140,000 milesOH

THE GAS GAUGE STOPPED WORKING FOLLOWED BY THE POWER SLIDING DOORS, INTERIOR LIGHTS, KEYLESS ENTRY, ALL REAR LIGHTS AND THE REAR AUXILIARY HEATER. AFTER CHECKING THE INTERNET I FOUND OUT THAT IT WAS THE REAR CONTROL MODULE. I TRIED TO PURCHASE ONE FROM SEVERAL FORD DEALERS AND WAS TOLD THAT THE PART WAS OBSOLETE AND NO ONE HAD ANY. I WAS TOLD TO TRY TO PURCHASE ONE FROM A JUNK YARD. I PURCHASED ONE AND HAD TO HAVE IT PROGRAMMED, AFTER HAVING IT PROGRAMMED I STILL DO NOT HAVE REAR HEAT/AC KEYPAD ENTRY OR POWER SLIDING DOORS. I WAS TOLD BY THE DEALER THAT THERE IS NO WAY TO TEST THE MODULE. WITH SO MANY SYSTEMS, ESPECIALLY REAR LIGHTS(TAIL,BRAKE, TURN AND REVERSE) DEPENDING ON ONE PART THAT IT SHOULD BE AVAILABLE FOR MORE THAN 11 YEARS.

Service Brakes
Filed Nov 4, 201380,000 milesOH

AFTER DRIVING SOME DISTANCE, USUALLY 5-20 MILES OR AFTER THE VAN HAS WARMED UP, THE ABS AND BRAKE DASHBOARD LIGHTS AND COME ON. THE SPEED AT WHICH THIS OCCURS IS RANDOM. THE ABS IS INDEED INCAPACITATED, THUS SUDDENLY INCREASING THE BRAKING DISTANCE. THE TRIP COMPUTER ALSO BEEPS, AND TELLS ME THAT THE TRACTION CONTROL HAS BEEN DISABLED. *TR

Service Brakes
Filed Nov 3, 2013MO

ABS AND BRAKE LIGHTS COME ON PERIODICALLY. CAN'T BE RESET AND HAVE ASKED MECHANIC WHAT ISSUE IS. WAS TOLD IT'S AN ABS MODULE THAT COSTS AT LEAST $700 TO REPLACE. HAVE LOOKED ONLINE FOR HELP ON THIS AND IT LOOKS LIKE SEVERAL OTHER PEOPLE ARE HAVING THIS SAME ISSUE. IS FORD LOOKING TO PUT A RECALL OUT FOR THIS? LIVING IN THE MIDWEST WEATHER, HAVING MY ABS WORKING WOULD BE A NICE ADDITION WHEN DRIVING IN THE FOUR SEASONS OF WEATHER. *TR

Service Brakes
Filed Oct 19, 201399,102 milesIN

DURING NORMAL DRIVING BOTH THE BRAKE WARNING LIGHT AND THE ANTI-LOCK BRAKE WARNING LIGHT WILL COME ON AND STAY ON. THEY DON'T ALWAYS COME ON BUT IF THEY DO THEY DON'T SHUT OFF TILL YOU TURN THE IGNITION OFF. WE NEVER KNOW IF IT'S A REAL BRAKE PROBLEM OR JUST AN ELECTRICAL GLITCH. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Ford Windstar → · Every Windstar year → · How the figures are calculated →