CONSUMER ADVISED THAT WHEN ATTEMPTING TO DEPRESS BRAKE OR ACCELERATOR PEDAL WILL DEPRESS BOTH SIMULTANEOUSLY. THIS IS DUE TO THEIR CLOSE PROXIMITY IN DESIGN. MR
2002 Ford Taurus complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
DEPRESSING BRAKE PEDAL AFTER REMOVING FOOT FROM ACCELERATOR, VEHICLE CONTINUES TO ACCELERATE. THE LOWER THE BRAKE PEDAL, THE FASTER THE ACCELLERATION. TWICE AT STOP SIGNALS I WAS ABLE TO PUT THE CAR INTO PARK; WHEN MOVED TO DRIVE, ALL WAS NORMAL. ON SEPT 7, IN MARIETTA GA, I WAS UNABLE TO MOVE TRANSMISSION INTO PARK. AS THE CAR WAS MOVING VERY FAST. FROM A DISTANCE OF 40 TO 50 FEET, CAR CLIMBED AN EARTHEN EMBANKMENT, OVER LARGE SHRUBS. IT STOPPED WHEN TOP WAS REACHED. I WAS ABLE GET INTO REVERSE AND BACK DOWN. A SERVICE MAN AT THE MARIETTA FORD DEALER SAID CAR WAS DRIVEABLE. AND THAT THIS HAPPENS ALL THE TIME AS THE BRAKE AND ACCELELRATOR PEDALS ARE CLOSE. WHEN THE DAMAGE REPAIRED IN ST. LOUIS, IT WAS MORE EXTENSIVE THAN THE ADJUSTOR HAD ESTIMATED. THIS SAME PROBLEM OCCURRED AS I WAS DRIVING TO MY HOME FROM THE REPAIR SHOP. SCARY! MR
CONSUMER STATES THAT VEHICLE IS ONLY GETTING 8 MILES PER GALLON. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *MR
CONSUMER STATES THAT THE LEFT TURN SIGNAL HAS TO BE HELD WHILE MAKING A LEFT TURN. THE MANUFACTURER HAS BEEN NOTIFIED. THE CONSUMER STATES THAT SHE WAS IN THE RIGHT HAND LANE, SHE WANTED TO GET IN THE LEFT LANE AT THE STOP LIGHT TO MAKE A LEFT TURN. THE CONSUMER TRIED TO USE THE LEFT TURN SIGNAL AND IT WOULDN'T STAY ON. (HAD TO HOLD IT DOWN WITH MY LEFT HAND AND TURN WITH THE RIGHT HAND. THE SHOP AT THE DEALER CHECKED IT OUT AND STATED THAT THIS WAS HAPPENING BECAUSE OF THE AIR BAG AND THE CHIP WAS MOVED TO THE RIGHT SIDE OF THE STEERING WHEEL. THIS IS A MANUFACTURERS DEFECT THAT NEEDS TO BE CORRECTED. *SCC
MY DAUGHTER WAS PULLING INTO A PARKING SPACE, SHE APPLIED THE BRAKES, THE CAR LUNGED AHEAD AND HIT THE BUILDING. THE PASSENGER AIR BAG DEPLOYED AND NOT THE DRIVERS AIR BAG. SHE HAD HER SEAT BELT ON AND HIT THE STEERING WHEEL. I TALKED TO FORD AND THEY SIAD TO GO THROUGH MY INSURANCE COMPANY.*AK
WHILE APPLYING HIGH BEAM LIGHT SWITCH ELECTRICAL SYSTEM SHUT DOWN VEHICLE. DEALERSHIP IS AWARE OF PROBLEM.*AK
SEAT HEAD RESTRAINT IS TOO HIGH UP TO WHERE DRIVERS VISION IS BLOCKED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
WHILE THE CAR WAS RUNNING I GOT OUT OF THE CAR TO RETRIEVE SOMETHING FROM MY HOUSE. SHUT THE DOOR AND THE DOORS AUTOMATICALY LOCKED. TRIPLE A COULD NOT UNLOCK DUE TO THE SECURITY SYSTEM.*AK
THE 2002 FORD TAURUS WAS ON LOAN TO US WHILE WE WERE FIXING OUR 1999 FORD WINDSTAR. OUR 5 YEAR OLD (ALMOST 6) SON SOMEHOW WRAPPED THE BACK SEAT CENTER SEATBELT AROUND HIMSELF AND COULD NOT GET OUT. IN FACT THE SEAT BELT WOULD RETRACT AND LOCK THE SEATBELT ON HIM TIGHTER. MY WIFE TRIED TO GET HIM OUT AND FINALLY HAD TO USE SCISSORS FROM A NEARBY BUSINESS TO CUT THE SEAT BELT. OUR OWN INVESTIGATION SHOWED THAT IF YOU PULL ANY OF THE SEATBELTS OUT TO THE MAXIMUM AND THEN LET IT RETRACT, THE SEAT BELT CAN NOT BE RE-EXTENDED UNTIL THE SEAT BELT HAS BEEN FULLY RETRACTED. FROM WHAT WE COULD DISCERN WAS THAT THERE IS NO WAY TO MANUALLY RELEASE THE SEATBELT WHEN IT IS IN THIS "MODE". LATER DISCUSSIONS WITH THE DEALERSHIP INDICATED THAT THIS WAS A "SAFETY" DESIGN FOR CHILD CAR SEATS. THOUGH THIS IS GREAT FOR CHILD SEATS, IT COULD BE EXTREMELY DANGEROUS FOR YOUNG CHILDREN (AND MAYBE SOME DISABLED PEOPLE) UNLESS THERE IS A MANUAL RELEASE MECHANISM FOR THAT SEATBELT. I TRIED GOING THROUGH THE CONSUMER RELATIONS AREA OF FORD AND AM NOT SURE THEY ARE PAYING ATTENTION TO MY CONCERNS FOR THEY BLEW ME OFF WHEN I REQUESTED THE $179 COMPENSATION FOR HAVING TO REPLACE THE SEAT BELT THAT I THINK IS FAULTY ANYWAY.*AK
WHILE TRYING TO APPLY BRAKES CONSUMER STEPPED ON GAS PEDAL, CAUSING VEHICLE TO ACCELERATE. CONTACTED DEALER ,AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK
WHILE DRIVING, CONSUMER TRIED TO AVOID HITTING ANOTHER MOTORIST WHO HAD ABRUPTLY HIT THE BRAKES, CONSUMER THEN SWERVED HITTING A GUARDRAIL, THE FRONT TIRE EXPLODED, AND THE VEHICLE SPUN AROUND 6 TIMES BEFORE COMING TO A STOP, IN THE PROCESS OF THE ACCIDENT THE AIRBAGS FAILED TO DEPLOY, CONSUMER SUFFERED MINOR INJURIES.*JB
CONSUMER STATES THAT THEY CAN SMELL FUMES COMING FROM THE AIR CONDITION WHILE DRIVING.*JB
WHILE PULLING OUT OF PARKING LOT VEHICLE STARTED TO SURGE. VEHICLE RAN INTO A WALL BEFORE STOPPING, DRIVER SUFFERED INJURIES. CONTACTED DEALER. *AK. CONSUMER ALSO STATED THE CHECK ENGILE LIGHT WOULD ILLUMINATE. *MJ
WHILE PARKING VEHICLE IT LUNGED FORWARD, JUMPING A CURB, DAMAGING A HOUSE. *AKCONSUMER PICKED CAR UP FROM DEALER, PULLED INTO A PARKING LOT WHEN IT SUDDENLY SURGED FORWARD. *JG
BRAKE AND ACCELERATOR PEDALS ARE TOO CLOSE TOGETHER, WHEN APPLYING BRAKE CONSUMER APPLIES ACCELERATOR PEDAL AT THE SAME TIME.*AK *TT
BRAKE PROBLEMS CAUSING VEHICLE NOT TO STOP.*AK
HIGH BEAM LIGHTS ARE TOO DIM WHEN DRIVING AT NIGHT. DEALER AND MANUFACTURER WERE NOTIFIED. *AK CONSUMER WAS TOLD BY DEALER THAT THE VEHICLE CAME FROM THE FACTORY WITH POOR HIGH BEAM LIGHTS, THE MANAGER TESTED THE HIGH BEAMS WITH A LIGHT METER AND BARELY GOT A READING. *TT
I RENTED A 2002 FORD, TAURUS FROM FEB. 22 TO MARCH 8, 2002. THE CIGARETTE LIGHTER POPS COMPLETELY OUT AND FALLS UNDER THE PASSENGER SEAT. THIS CAN CAUSE A FIRE AND IT CAN CAUSE A SERIOUS ACCIDENT IF THE DRIVER TRIES TO FIND IT WHILE DRIVING. I TESTED THIS LIGHTER OVER 10 TIMES AND THIS HAPPENED EVERYTIME.
WHILE DRIVING BETWEEN 30 AND 35 MPH CONSUMER'S VEHICLE CRASHED INTO ANOTHER VEHICLE, BUT AIR BAGS DID NOT DEPLOY. DEALER AND MANUFACTURER WERE CONTACTED. PLEASE PROVIDE MORE INFORMATION.*AK
CONSUMER WAS TRAVELING ABOUT 65MPH ON THE HIGHWAY AND ANOTHER VEHICLE MERGED INTO HIS LANE. BOTH VEHICLES COLLIDED, AND CONSUMER'S VEHICLE WAS FORCED INTO GUARDRAIL. UPON IMPACT, DUAL AIRBAGS DIDN'T DEPLOY.*AK
BUDGET RENTAL, VICTORSVILLE, CA. CONSUMER REARENDED ANOTHER VEHICLE AT 35 MPH AND DRIVER'S AIRBAG DID NOT DEPLOY. CONSUMER HIT HIS HEAD ON STEERING WHEEL, AND SUFFERED WHIPLASH, ALSO SUSTAINED INJURIES TO THE STERNUM AND FACE. *AK *TT
WHILE TRAVELING AT NORMAL SPEED AND WITHOUT ANY INDICATION VEHICLE STALLED. CONSUMER DEPRESSED BRAKES AND TRIED TO TURN STEERING WHEEL, BUT VEHICLE WOULD NOT RESPOND, RESULTING IN A CAR CRASH. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *AK
WHEN CAR HAS BEEN DRIVEN FOR A WHILE & GETS HOT, THEN YOU STOP AND GET BACK INTO IT AFTER A FEW MINUTES AND START IT BACK UP, THE CAR DOES NOT WANT TO RUN. IT'S LIKE IT IS NOT GETTING ANY GAS. IT WILL TRY TO DIE AT A STOP SIGN/LIGHT, AND WILL CHOKE AND SURGE & BOUNCE UPON ACCELLERATION. I HAVE ALMOST BEEN INVOLVED IN A SERIOUS AUTO ACCIDENT BECAUSE OF THIS. I HAVE HAD IT TO THE DEALER 4 TIMES FOR REPAIRS, THEY HAVE REPLACED THE FUEL PUMP BUT, THIS DID NOT SOLVE THE PROBLEM. THE DEALERSHIP RECORDS SOMEHOW ONLY SHOW I'VE HAD THE CAR IN THERE 3 TIMES, I HAVE PROOF THAT I WAS IN THERE 4 TIMES. I AM SERIOUSLY CONCERNED ABOUT DRIVING THIS VEHICLE, I AM AFRAID FOR MY FAMILY'S SAFETY IF IT STALLS OUT PULLING OUT INTO TRAFFIC AGAIN. THE DEALERSHIP HAS TOLD ME ANYTHING FROM MAYBE IT'S MY DRIVING STYLE, TO MAYBE IT'S "WINTER BLEND" GAS, TO PUSH THE THROTTLE DOWN 1/4 WAY WHEN STARTING THE ENGINE (I HAVE NO PROBLEM WITH STARTING THE CAR), TO ONCE I START THE CAR, PUSH THE THROTTLE ALL THE WAY DOWN A COUPLE TIMES TO "CLEAN OUT ANYTHING THAT MIGHT BE STUCK IN THERE". I NEED A DEPENDABLE SAFE CAR. I AM AFRAID TO DRIVE THIS CAR UNLESS I ABSOULTLY HAVE TO.*AK
THE CAR WAS OPERATING UNDER SUNNY DRY CONDITIONS. TEMPERATURE WAS AROUND 60 DEGREES. THE ENGINE STOPPED RUNNING, CAUSING SHUTDOWN OF ALL POWER RELATED DEVICES INCLUDING STEERING AND BRAKES. THE TAURUS SEEMS TO BE MORE DIFFICULT THAN MOST CARS TO STEER WITHOUT POWERED ASSISTANCE. I WAS LUCKY ENOUGH TO BE ABLE TO COAST TO AN AREA WHERE I COULD SAFELY GET OFF THE ROAD. UNDER DIFFERENT CONDITIONS, THIS FAILURE COULD HAVE CAUSED A SERIOUS ACCIDENT. *AK
WAS TRAVELING APPROXIMATELY 45MPH WHEN ANOTHER VEHICLE CAME OUT AND CAUSED A T-BONE COLLISION. PASSENGER'S SIDE AIR BAG DIDN'T DEPLOY. PASSENGER WAS INJURED WITH SIX BROKEN RIBS/AN INJURED HAND, AND WAS HAVING TROUBLE BREATHING. THE PASSENGER HAD SEAT BELT RESTRAINTS ON. NO CONTACT HAS BEEN MADE TO THE MANUFACTURER.*AK
WHILE PUMPING FUEL INTO VEHICLE WITH ENGINE OFF A FIRE STARTED IN ENGINE COMPARTMENT. LOCAL FIRE DEPARTMENTARRIVED AND EXTINGUISHED THE FIRE. WHILE BEING TOWED FIRE RESTARTED AGAIN WITHIN ENGINE COMPARTMENT, FIRE WAS EXTINGUISHED AGAIN BY LOCAL FIRE DEPARTMENT. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER.*AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Ford Taurus → · Every Taurus year → · How the figures are calculated →