Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
2002 FORD TAURUS-THE LEFT FRONT SPRING ON THE STRUT BROKE CAUSING A LOSS OF CONTROL, THE CAR PULL HARD TO THE LEFT INTO ONCOMING TRAFFIC AND DAMAGED THE RIM, AXLE, BREAK LINE AND A CONTROL ARM. NO UNUSUAL EVENTS OR ROAD HAZARDS WERE INVOLVED, IT BROKE UNDER NORMAL DRIVING CONDITIONS. OTHER FORD MODELS HAVE BEEN RECALLED FOR THIS SAME PROBLEM BUT THE 2002 MODEL IS NOT COVERED UNDER THESE RECALLS AND SHOULD BE. *TR
TL*THE CONTACT OWNS A 2002 FORD TAURUS. THE CONTACT HEARD A LOUD NOISE WHILE PULLING OUT OF A DRIVEWAY. THE VEHICLE DROPPED TO THE GROUND AND WAS TOWED TO A LOCAL MECHANIC. THE CAUSE OF FAILURE WAS DIAGNOSED AS THE FRONT COIL SPRING. THE VEHICLE WAS REPAIRED. ON JULY 6, 2007, WHILE PULLING OUT OF A DRIVEWAY, THE REAR COIL SPRING FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE ENGINE SIZE, PURCHASE DATE, AND A VALID VIN WERE UNKNOWN. THE CURRENT MILEAGE IS 52,000 AND FAILURE MILEAGE WAS 47,000.
EGR VALVE AND SENSOR WENT BAD. RUSTY INSIDE. *AK
I PURCHASE 4 KUMHO 215/60/16 TIRES IN MAY OF 2004 AND HAVE PUT LEAST THAN 20,000 MILES ON THEM WHEN I WENT OUT GET MY CAR INSPECTED THEY SAID THAT THE TIRES WERE "JUNK" EXTREMELY DANGEROUS TO BE ON THE ROAD BECAUSE THEY WERE CRACKED AND ONE BELT WAS BROKEN ON THE RIGHT FRONT TIRE- I FEEL THESE TIRES SHOULD BE ADDED TO THE RECALL LIST AND ANYONE WHO PURCHASED THEM SHOULD BE REIMBURSED FOR THERE EXPENSES. *TR
2002 FORD TAURUS, WHILE BACKING OUT OF THE DRIVEWAY THE REAR COIL SPRING COLAPSED, SLICING THE BRAND NEW TIRE. THIS WAS THE SECOND TAURUS I OWNED , BOTH SAME YEAR MAKE AND MODEL THAT HAD THAT ITS REAR COIL SPRING BROKE THIS WA SVERY DANGEROUS AND COST ME LOTS OF MONEY.*AK
2002 FORD TAURUS FRONT AND REAR SPRINGS AND STRUTS WERE DEFECTIVE. DRIVER'S SIDE REAR SPRING FAILED, CAUSING A BLOW OUT.*AK
APPROXIMATELY 3-4 MONTHS AGO I FOUND BOTH REAR SUSPENSION SPRINGS BROKEN, SO I REPLACED THEM. ON 06-15-2007, UPON ENTERING THE CAR, THE FRONT-LEFT SUSPENSION SPRING SNAPPED. FORD INDICATED NO RECALLS COVER THE SPRING(S). *TR
TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE DRIVING 5 MPH, THE DRIVER SIDE FRONT COIL SPRING FAILED AND PUNCTURED HER FRONT TIRE. THE ENGINE FAILED SHORTLY AFTERWARDS. THE VEHICLE WAS TOWED TO THE MECHANIC WHO CONFIRMED WITH THE MANUFACTURER THAT THE SPRINGS WERE NOT UNDER WARRANTY. THE DRIVER AND PASSENGER SIDE COIL SPRINGS HAD TO BE REPLACED BY THE DEALER, EVEN THOUGH ONLY ONE OF THEM FAILED. THE COST TO REPAIR THE FRONT COIL SPRINGS WAS $800. DURING AN OIL CHANGE TWO WEEKS AGO, THE DRIVER AND PASSENGER SIDE COIL SPRINGS FAILED. THE REAR SPRINGS AND STRUTS WERE REPLACED FOR $650. THE CONTACT CAN PROVIDE INVOICES FOR THE REPAIRS THAT WERE PERFORMED. THE CURRENT MILEAGE IS 88,100 AND FAILURE MILEAGE WAS 88,000.
2002 FORD TAURUS - I HAVE WATER LEAKING ONTO THE PASSENGER SIDE FLOOR WHEN IT RAINS. IT SEEMS TO COME IN THROUGH A COWL DURING HEAVY RAIN. THE PASSENGER FLOOR COLLECTS WATER FROM UNDER THE GLOVE BOX AND THE BLOWER AREA. THE FORD DEALER TOLD ME I WOULD HAVE TO PAY FOR THIS PROBLEM. ALSO, THE DEALER SAID THE PROBLEM WAS A KNOWN PROBLEM ,AND FORD EVEN HAD A MODIFIED PART TO CONTROL THE LEAKING, BUT I WOULD HAVE TO PAY FOR IT. THE ESTIMATE WAS OVER $200 AND NO GUARANTEE. THE PROBLEM WOULD BE FIXED. THIS WAS A DEFECT IN DESIGN AND SHOULD BE REPAIRED BY FORD. *AK
I WAS DRIVING ON A RURAL ROAD AND HEARD A RATTLING SOUND, I THEN HAD MY MECHANIC LOOK AT MY CAR, AND HE FOUND A BROKEN FRONT SPRING ON PASSENGER'S SIDE. *AK
THE DRIVER'S SIDE REAR COIL SPRING WAS OBSERVED TO BE BROKEN DURING A MAINTENANCE CHECK. THE REAR RIGHT STRUT MOUNT BROKE AFTER THE SPRING REPLACEMENT AND HAD TO BE REPLACED AT EXTRA COST. *AK
TOOK THE 2002 TAURUS TO THE FORD DEALER WITH AN OIL LEAK ISSUE TO HAVE IT CORRECTED UNDER AN EXTENDED WARRANTY. WAS INFORMED BY SERVICE MANAGER THAT ALONG WITH THE OIL LEAK THE CAR ALSO HAD A BROKEN REAR COIL SPRING. WHEN QUESTIONED AS TO WHY THAT SHOULD BE A PROBLEM AT 44,000 MILES THE SERVICE MANAGE R HAD NO EXPLANATION. ALSO, HE INDICATED THAT THIS REPAIR WAS NOT COVERED BY THE EXTENDED WARRANTY. IT WAS MY BELIEF THAT THE SPRINGS WERE CHECKED SPECIFICALLY BECAUSE IT WAS KNOWN THAT THEY HAD A RECORD OF FAILURE. THE SERVICE MANAGE R WAS AWARE FROM THE BEGINNING THAT THEY WOULD NOT BE COVERED BY THE WARRANTY. I DID PROVIDE THE AUTHORIZATION TO HAVE BOTH REAR SPRINGS REPLACED, AND PAID FOR A WHEEL ALIGNMENT WHICH WAS ALSO RECOMMENDED. HOWEVER, I WAS NEVER INFORMED THAT THIS WAS A COMMON PROBLEM WITH THE FORD TAURUS. *AK
FRONT DRIVER'S SIDE COIL SPRING BROKE WHILE BACKING CAR IN DRIVEWAY - PUNCTURED AND DESTROYED DRIVER'S SIDE TIRE WHICH WAS BRAND NEW
FRONT COIL SPRING BROKE UNEXPECTEDLY, DESTROYING FRONT RIGHT TIRE AND REQUIRING REPLACEMENT OF TIRE, COILS, STRUTS AND MOUNTS PLUS ALIGNMENT. THE COST OF REPAIRS CAME TO $859.61. *AK
ON MY WAY TO WORK THIS MORNING TAKING THE SAME ROADS I TRAVEL EVERYDAY. I HEARD A THUD FROM THE REAR OF MY CAR I IMEDIATLY PULLED OVER LOOKED AROUND AND UNDER THE CAR AND COULDN'T FIND ANYTHING WRONG. LUCKILY I WAS CLOSE TO WORK AND CONTINUED ON THE LAST 1/2 MILE OR SO. AFTER WORK I PULLED THE LEFT REAR TIRE OFF IN THE PARKING LOT EXPECTING TO FIND A BROKEN BRAKE SPRING. WHAT I FOUND WAS THE MAIN SPRING ON THE REAR STRUT HAD BROKEN, DROPPED DOWN AND PUT A GROVE INTO THE BACK OF MY BRAND NEW TIRES WITH LESS THAN 500 MILES ON THEM. I PUT THE SPARE (DONUT) TIRE ON AND WAS ABLE TO DRIVE HOME (APROX 35 MILES). I PLANNED TO ATTEMPT TO CHANGE THIS MYSELF BUT AFTER A LITTLE RESEARCH ON THE INTERNET I HAVE FOUND THIS IS VERY COMMON AND THAT FORD IS NOT STEPPING UP TO THE PLATE AND HELPING PEOPLE TO SOLVE THIS VERY DANGEROUS SITUATION. I WILL TAKE THIS TO A MECHANIC ON FRIDAY TO BE REPAIRED AND HAVE THEM CHECK THE OTHER THREE SPRINGS FOR FAILURES. I HAVE ALWAYS LOVED FORDS BUT UNLESS I HERE FROM SOMEONE REGARDING THIS ISSUSE IT MAY BE MY LAST AMERICAN BUILT AUTO.
TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE DRIVING IN REVERSE, THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE FRONT LEFT SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE FRONT PASSENGER SIDE COIL SPRING FAILED. THE CURRENT AND FAILURE MILEAGES WERE 29,000. UPDATED 07/12/07 *TR
2002 FORD TAURUS SE CUSTOMER WAS IN A ACCIDENT AND THE DRIVER SIDE AIR BAG DID NOT DEPLOY**CC *JB THE CONSUMER STATED WANTED TO THE STATUS OF HIS COMPLAINT. *TR
DRIVER SIDE REAR COIL SPRING SNAPPED, WEDGING AGAINST TIRE. FORTUNATELY THE CAR WAS TRAVELING UNDER 10MPH AT THE TIME OF FAILURE. *TR
REAR SPRING BROKE DAMAGING TIRE. *TR
DURING ROUTINE INSPECTION MECHANIC FOUND BROKEN RIGHT REAR SPRING. CAR ONLY HAS 45100 MILES ON IT. REPLACED BOTH REAR SPRINGS AND STRUTS. *TR
2002 FORD TAURUS THAT I HAD AS A COMPANY LEASED VEHICLE, AND HAVE EVERY RECORD ON SINCE IT ENTERED SERVICE UNTIL NOW, THAT HAS NEVER BEEN WRECKED PREVIOUSLY, HAD A RIGHT FRONT SPRING FAILURE WHEN TURNING A CORNER AT A VERY LOW SPEED. THE SPRING LOOKS LIKE IT HAD A METAL FATIGUE CRACK IN IT, AND IT BROKE, TEARING A 12 INCH GASH IN THE SIDEWALL OF THE RIGHT FRONT TIRE. THIS HAPPENED AT LESS THAN 5 MPH, WHICH IS FORTUNATE, BECAUSE AT HIGHWAY SPEEDS, THIS FAILURE COULD HAVE LED TO A POTENTIALLY FATAL CRASH. REPAIRED WITH OLD SPRING FROM SALVAGE VEHICLE. I HAVE THE OLD PART THAT FAILED. *TR
I WAS BACKING MY CAR OUT OF THE GARAGE. RIGHT FRONT SPRING SHATTERED, SHOOTING DOWN INTO AND PUNCTURING THE TIRE. I HAD THIS INCIDENT HAPPENED WHILE THE CAR WAS DRIVING ON A HIGHWAY OR EVEN ON A SIDE STREET, THE POTENTIAL THAT MY WIFE AND KIDS COULD HAVE BEEN SERIOUSLY INJURED IS QUITE PROBABLE. PER THE TOW TRUCK DRIVER, THIS IS A KNOWN AND COMMON PROBLEM WITH FORD TAURUS. IF SO, GIVEN THE POTENTIAL SERIOUS SAFETY ISSUE INVOLVED, WHY HAS THERE NOT BEEN A RECALL? *TR
TL*THE CONTACT OWNS A 2002 FORD TAURUS. THE VEHICLE'S FRONT DRIVERS SIDE COIL SPRING EXPLODED WHILE DRIVING. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED THE REPAIR. THE FAILURE CAUSED THE VEHICLE TO SURGE TO THE LEFT. THE CONTACT FEELS THAT THIS IS A HUGE SAFETY RISK BECAUSE SOMEONE COULD HAVE BEEN INJURED. THE CURRENT AND FAILURE MILEAGES WERE 40,462.
I OWN 2002 FORD TARUS. WHILE BACKING CAR OUT OF DRIVEWAY HEARD A ODD SOUND COMING FROM THE FRONT OF THE CAR. AS I WAS STOPPING THE CAR THE RIGHT FRONT TIRE EXPLODED. I REALLY WAS NOT SURE WHAT HAD HAPPENED SINCE I WAS ONLY GOING ABOUT 2 MPH. I GOT OUT OF THE CAR TO SEE WHAT HAD HAPPENED, AS I WALKED AROUND THE FRONT OF THE CAR, SAW THAT THE RIGHT FRONT TIRE WAS FLAT. I WAS NOT REALLY SURE WHAT TO MAKE OF THE SITUATION, SO I BEGAN TO PREP THE CAR FOR A TIRE CHANGE. AS I WAS LOOSENING THE TIRE SOMETHING JUST DID NOT SEEM RIGHT. WHEN I PULLED THE TIRE OFF I WAS IN SHOCK. IT WAS THE SAME THING THAT HAPPENED TO THIS CAR ABOUT SEVEN MONTHS AGO. THE COIL SPRING ON THE RIGHT FRONT BROKE, AND TOOK OUT A ONE MONTH OLD TIRE IN THE PROCESS. I HAD THE SPRING ON THE LEFT SIDE REPLACED ABOUT SEVEN MONTHS AGO. MY BLOOD RAN HOT! I HAVE TWO SMALL CHILDREN, THEY WERE IN THE CAR WITH ME, BOTH TIMES. AS OF RIGHT NOW THE CAR IS STILL UNDER A EXTENDED WARRANTY AND IS BEING REPAIRED. THESE CARS ARE NOT SAFE FOR A MONKEY TO DRIVE, AFTER ALL THAT IS WHO BUILDS THEM. I HAVE CHECKED OUT THIS PROBLEM WITH THESE CARS AND LETS JUST SAY THAT THIS ISN'T THE FIRST TIME THIS HAS HAPPENED. IT HAPPENED IN 1999,2000,AND IN 2001. BUT FORD STILL CLAIMED THAT THERE WAS NO PROBLEM WITH THE 2002 MODELS. THIS WAS NOT SOMETHING THAT JUST NEEDS CHECKED OUT, THIS IS NOT A WINDSHIELD WIPER ISSUE, OR A TRUNK LID ISSUE, THIS IS A GOING DOWN THE ROAD AND THEN YOUR DEAD ISSUE. I WILL NEVER OWN ANOTHER FORD PRODUCT AS LONG AS I
CAR WAS PARKED WHEN LEFT FRONT SRING BROKE AND PUNCTURED THE TIRE, RESULTING IN NEED TO REPLACE TWO FRONT SPRINGS, TIRE, SWAY BARS AND STRUTS. *AK
TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE DRIVING 54 MPH, THE CONTACT WAS INVOLVED IN A CRASH IN WHICH BOTH VEHICLES INVOLVED WERE DESTROYED. THE CONTACTS AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES. THE CURRENT AND FAILURE MILEAGES WERE 85,000. OKLAHOMA TRAFFIC COLLISION REPORT PROVIDED. THE CONSUMER PROVIDED PHOTOS OF THE DAMAGE BUT THE PHOTOS WERE DAMAGED THEMSELVES AND A MEDICAL REPORT PERTAINING TO THE ACCIDENT. UPDATED 08/07/07 *TR
ON APRIL 25 2007 STARTED THE 2002 FORD TAURUS PASSENGER SEDAN VECHICLE IN GARAGE AQND IMMEDIATELY HEARD A HORRENDOUS EXPLOSION NOISE . IMMEDIATELY FOLLOWING THE FRONT LEFT TIRE DEFLATED. I THOUGHT THAT THE EXPLOSIVE TYPE NOISE WAS EXCESSIVELY HIGH . ALSO, THOUGHT T I HAD A BAD TIRE THAT BLEW OUT. I CALLED AAA TO CHANGE MY TIRE THAT EVENING,AND AAA MECHANIC REALIZED HE COULD NOT GET THE TIRE OFF THE CAR AND LOOKED UNDER WITH FLASHLIGHT TO SEE WHY. HE SAID THAT HE REASON HE COULD NOT GET THE TIRE OFF THE CAR WAS BECASUE THE SPRING BROKE AND WAS EMBEDDED INTO THE FRONT TIRE. HE HANDED ME THE TOP OF THE SPRING THAT WAS BROKEN. *AK UPON THE ORDEAL FO GETTING CAR OUT OFGARAGE AND TO FORD MUZI DEALERSHIP/SERVICE DEPARTMENT, I WAS INFORMED BY THE SEVERAL OF THE FLATBED DRIVERS THAT THIS WAS A PROBLEM WITH FORD TAURUS AND THEY HAD SEEN THIS HAPPEN BEFORE. I WAS FURTHER INFORMED BY THE DRIVERS THAT FORD HAD RECALLED OTHER YEARS OF THIS MODEL. ONE HE DRIVER SAID HE HAD ONE INSTANCE OF A 2002 MODEL ON THE HIGHWAY ALSO., I CONSULTED WITH THE SERVICE DEPARTMENT MANAGER WHO TOLD ME THAT IT WAS A PROBLEM WITH THE FORD TAURUS AND THAT OTHER YEARS WERE RECALLED FOR THIS PROBLEM BUT NOT THE 2002. UPON REVIEW OF THE NHTS INFORMATION THE 1999 , 2000 , AND 2001 FORD TAURUS SEDANS HAVE BEEN RECALLED FOR THE EXACT SAME THING THAT HAS JUST HAPPENED TO MY CAR. THIS IS INDEED A VERY SERIOUS SAFETY PROBLEM WITH THIS 2002 FORD TAURUS AND MOST DEFINELY COULD HAVE CAUSED MY DEATH AS WELL AS OTHERS IF THIS
TL*THE CONTACT OWNS A 2002 FORD TAURUS. THE CONTACT STATED THAT HE EXPERIENCES A LOT OF WIND NOISE, WATER LEAKAGE, SQUEAKS, AND RATTLES COMING FROM THE VEHICLE'S WINDSHIELD. THE CONTACT STATED THAT SNOW MAY HAVE ENTERED INTO THE FLOOR BLOWER, MOTOR, AND RESISTER AND THAT SPEED WAS NOT A FACTOR. THE CONTACT HAS PERFORMED THE REPAIR TO HIS WINDSHIELD. THE CURRENT MILEAGE IS 50,457 AND FAILURE MILEAGE WAS 47,053.
TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE DRIVING 15 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. SHE NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS FLAT. UPON FURTHER INVESTIGATION, SHE NOTICED THE REAR COIL SPRING HAD PUNCTURED THE TIRE. THE MECHANIC REPLACED BOTH REAR COIL SPRINGS. APPROXIMATELY ELEVEN MONTHS LATER, THE FRONT DRIVER SIDE COIL SPRING FAILED AND PUNCTURED THE TIRE. THE DEALER REPLACED BOTH FRONT COIL SPRINGS. THERE IS A RECALL FOR FRONT COIL SPRINGS ON THE 2001 FORD TAURUS (RECALL # 04V332000). THE CONTACT FEELS THAT HER VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE CURRENT MILEAGE IS 84,000 AND FAILURE MILEAGE WAS 69,000. UPDATED 07/06/07. *JB
THE LEFT REAR COIL SPRING ON THE 2002 FORD TAURUS FRACTURED TWO DAYS AGO. THE CAR ONLY HAS 31,249 MILES ON IT. NOT ONLY DID THE COIL SPRING BREAK, WHICH IN TURN, SEVERELY DAMAGED LEFT FRONT TIRE, IT ALSO CAUSED THE SUSPENSION TO DROP, DAMAGING THE REAR STRUTS. THE RIGHT REAR COIL SPRING WAS ALSO RUSTED AND BREAKING APART. I HAD TO REPLACE BOTH REAR COIL SPRINGS, BOTH REAR STRUTS, LEFT REAR TIRE ,AND HAD TO HAVE AN ALIGNMENT. I HAVE BEEN INFORMED THAT SINCE THE CAR WAS A 2002 MODEL YEAR IT WAS NOT COVERED UNDER THE NHTSA RECALL # 04V332000 / FORD TAURUS 1999-2001 REGARDING COIL SPRINGS, EVEN THOUGH IT WAS THE SAME IDENTICAL PROBLEM. I FELT THAT FORD WAS LIABLE TO COVER ANY COSTS ASSOCIATED WITH THE BREAKAGE. NHTSA WAS INVESTIGATING AT THIS MOMENT OVER 131 COMPLAINTS RECEIVED OF REAR COIL SPRING FRACTURE IN THE TAURUS 2001 AND 2002 MODELS. REVIEW OF LITERATURE INDICATED THAT DEFECTIVE COIL SPRINGS ON 1992-2004 AEROSTAR, FOCUS, SABLE, TAURUS, AND WINDSTAR MODELS MAY SUDDENLY BREAK, PUNCTURING THE FRONT TIRE , AND LEADING TO LOSS OF STEERING CONTROL. UNDER SAFETY IMPROVEMENT CAMPAIGN NEGOTIATED WITH NHTSA FORD SHOULD REPLACE BROKEN COIL SPRINGS AT NO CHARGE UP TO 10 YEARS/UNLIMITED MILEAGE. *AK
2002 FORD, TAURUS HAD BROKEN RIGHT FRONT SPRING. *AK
I HAVE A 02 TAURUS WHICH LEAKED WATER ONTO THE PASSENGER FLOOR BOARD ALSO CAUSING MY AC BLOWER MOTOR TO SHORT OUT. I COULD NOT GET FORD TO ACT EVEN THOUGH A RELATED RECALL EXISTED UNDER 03V087000. *TR
MAKE: FORD, MODEL: TAURUS, YEAR: 2002, I WAS TOLD BY THE MANUFACTURER OF THESE COIL SPRINGS MUBEA: THIS CONDITION HAS EXISTED SINCE 2002 FOR MY COIL SPRINGS RUSTING AND BREAKING CAUSING TIRE AND CAR DAMAGE. I SUSTAINED THIS DAMAGE PULLING OUT OF MY PARKING LOT ONTO I-75 @ 176 MILE MARKER NORTH. WHY IS THERE NOT THE SAME RECALL AS THE ONE LISTED BELOW. I KEEP MY CAR IN TOP RUNNING ORDER. THIS IS NOT FAIR WHEN THE MANUFACTURER IS WELL AWARE OF THIS CONDITION! I SPENT 536.00 TO REPLACE THE RIGHT SIDE AT AIRPORT FORD NOT COUNTING THE NEW TIRE. I WANT THE OTHER SIDE LEFT SIDE REPLACED BY FORD. E.G.:NHTSA ACTION NUMBER: PE05054 SUMMARY: THE OFFICE OF DEFECT INVESTIGATION (ODI) OPENED PRELIMINARY EVALUATION, PE05-054, BASED ON 131 VEHICLE OWNER QUESTIONNAIRES RELATED TO ALLEGED REAR COIL SPRING FRACTURES. SINCE OPENING THE INVESTIGATION THERE HAVE BEEN AN ADDITIONAL SIXTY-THREE (63) COMPLAINTS ALLEGING REAR COIL SPRING FRACTURE. AN ANALYSIS OF THE VEHICLE OWNER QUESTIONNAIRES (VOQS) SUBMITTED TO ODI REVEALS THAT 42% OF THE COMPLAINANTS ALLEGE THAT THE ADJACENT TIRE WAS PUNCTURED AS RESULT OF A REAR COIL SPRING FRACTURE. ADDITIONALLY, AN ANALYSIS OF THE COMPLAINT DATA RECEIVED BY ODI FROM FORD REVEALS THE FOLLOWING: THERE WERE A TOTAL OF 553 UNIQUE VEHICLE COMPLAINTS OF COIL SPRING FRACTURE. 30% OF THE COMPLAINTS ALLEGE THAT THE REAR COIL SPRING FRACTURE RESULTED IN THE ADJACENT TIRE BEING PUNCTURED. AN ENGINEERING ANALYSIS (EA06-002) IS BEING OPENED TO FURTHER EXAMINE THE POTENTIAL
I ENTERED THE VEHICLE (2002 FORD TAURUS), TURNED THE IGNITION, PUT IT INTO REVERSE, MOVED BACK APPROXIMATELY 6 INCHES, AND HEARD A LOUD POPPING SOUND. I REALIZED THE FRONT DRIVER SIDE TIRE HAD BLOWN OUT. AFTER CALLING A TOW TRUCK TO TAKE THE TIRE OFF (LUG NUTS WERE SCREWED ON MUCH TOO TIGHT TO BE TAKEN OFF BY HAND), HE IMMEDIATELY DETERMINED THE CAUSE OF THE FLAT TIRE AS HE REMOVED PART OF THE BROKEN COIL SPRING BY HAND. IT WAS TOWED TO THE LOCAL FORD DEALERSHIP WHERE THE ESTIMATED COST TO REPAIR THE DAMAGED SPRING AND STABILIZER LINK WAS $335.
TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE DRIVING AT 5 MPH THE RIGHT FRONT COIL SPRING FRACTURED WITHOUT WARNING. THE DRIVER'S SIDE FRONT TIRE WAS PUNCTURED. THE VEHICLE WAS REPAIRED AND THE CONTACT HAS THE REPAIR INVOICE. THE CURRENT AND FAILURE MILEAGES WERE 71,000. *AK UPDATE 05/22/07*TR
BROKEN DRIVER'S SIDE COIL SPRING ON MY 2002 FORD TAURUS SE. *TR
TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE DRIVING 5 MPH, THE FRONT COIL SPRING FAILED AND PUNCTURED THE DRIVER'S SIDE FRONT TIRE. THERE WERE NO INJURIES. THE VEHICLE HAS BEEN REPAIRED. THE CONTACT HAS THE COIL SPRINGS AND REPAIR INVOICES. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE DRIVING APPROXIMATELY 3 MPH, THE FRONT COIL SPRING FAILED AND PUNCTURED THE TIRE. THE MECHANIC WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE AND THE VEHICLE HAS NOT BEEN REPAIRED. THERE IS A RECALL # 04V332000 FOR THE 2001 TAURUS. THE CONTACT FEELS HIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE 54,000.
TL*- THE CONTACT OWNS A 2002 FORD TAURUS. HE NOTICED THE FRONT DRIVER'S SIDE TIRE WAS FLAT DUE TO A PUNCTURE BY THE COIL SPRING. THE DEALER INSPECTED THE VEHICLE, BUT THEY WERE UNABLE TO DETERMINE THE REASON FOR THE FAILURE. THERE WAS A RECALL FOR THE SAME MAKE AND MODEL RECALL # 04V332000 CONCERNING THE COIL SPRING. HOWEVER, THE 2002 MODELS WERE NOT INCLUDED. THE CONTACT FELT THIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE VEHICLE CURRENTLY HAD 50,000 MILES. *AK
TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE DRIVING 10 MPH THE CONTACT HEARD A LOUD NOISE AND STOPPED THE VEHICLE. THE CONTACT OBSERVED THAT THE FRONT COIL SPRING FAILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO THE REPAIR SHOP. THE MANUFACTURER STATED THAT THIS VEHICLE WAS EXCLUDED FROM RECALL # 04V332000 DUE TO THE VIN. THE CURRENT AND FAILURE MILEAGE WERE 40,000.*AK UPDATE 05/21/07*TR
TL*THE CONTACT OWNS A 2002 FORD TAURUS. ON APRIL 6, 2007 THE CONTACT STATED THAT THE FRONT COIL SPRING ON THE DRIVER'S SIDE FAILED AND PUNCTURED THE VEHICLE'S TIRE. THE FAILURE OCCURRED WHILE DRIVING 5 MPH ON A COLD, WINDY DAY. THERE WAS A SAFETY RECALL ON COIL SPRINGS FROM 1999 - 2001. THE CURRENT AND FAILURE MILEAGE WERE 111,000. *AK UPDATED 05/04/07. *JB
I KNOW THERE IS A RECALL ON FORD TAURUS FROM 1999-2001 FOR THE SPRINGS BREAKING. I HAVE A 2002 FORD TAURUS WITH THE SAME PROBLEM. ON 03/22/07, THE PASSENGER FRONT SPRING BROKE AT MY HOUSE. IT WAS COVERED UNDER WARRANTY. WHEN IT BROKE IT SLASHED THE WHEEL APART & BROKE A SENSOR. THEN, AGAIN ON 04/09/07 THE DRIVER'S SIDE SPRING BROKE. IT TOOK OUT A FEW THINGS WHEN IT BROKE. SINCE THIS WAS THE SAME PROBLEM, WHY DON'T THEY RECALL 2002 AS WELL. WHAT IF IT BROKE WHEN I WAS DRIVING ON THE HIGHWAY. IT COULD HAVE RESULTED IN A LOSS OF MY LIFE & OTHERS. THIS WAS A SERIOUS PROBLEM & I DIDN'T WANT TO SEE ANYONE GET HURT. *AK
REGULAR MAINTENANCE OF 2002 FORD TAURUS BY A PROFESSIONAL MECHANIC IDENTIFIED A FRACTURE OF THE RIGHT REAR SUSPENSION COIL SPRING. THIS FAILURE OF A CRITICAL SUSPENSION COMPONENT REQUIRED REPLACEMENT OF BOTH REAR COIL SPRINGS AND STRUTS. PREVIOUS MAINTENANCE ON THE CAR HAD BEEN PERFORMED IN AUGUST 2006. THEREFORE, THE REAR SPRING FAILURE WAS THOUGHT TO OCCUR IN THE AUGUST 2006- APRIL 2007 TIME FRAME. PRIOR TO THE REAR SPRING FRACTURING BOTH FRONT COILS SPRINGS FRACTURED. THIS FRACTURE OF THE FRONT SPRINGS OCCURRED ON JULY 15, 2005. IT OCCURRED WHILE THE VEHICLE WAS BEING DRIVEN AT A SPEED OF 35 MPH. HERE THE VEHICLE WAS SAFELY BROUGHT TO A STOP, AND WAS TOWED FOR REPAIR BEFORE ADDITIONAL DAMAGE OCCURRED. FORTUNATELY, TIRE PUNCTURES DID NOT OCCUR IN ANY OF THE THREE SPRING FAILURES DESCRIBED HERE.*AK
MY WIFE STARTED TO BACK OUT OF THE DRIVEWAY IN THE 2002 FORD TAURUS AND HEARD A BANG FOLLOWED BY HISSING. SHE SAW THE FLAT TIRE AND CALLED HER BROTHER TO COME HELP SINCE I WAS OUT OF TOWN ,AND AFTER HE JACKED THE CAR UP THEY SAW THE SPRING HAD BROKEN AND PUNCTURED THE DRIVER'S SIDE FRONT TIRE. THE SPRING WAS STICKING FAR ENOUGH OUT THAT WE COULD NOT PUT A NEW TIRE ON, SO WE PUT THE DOUGHNUT SPARE TIRE ON AND CALLED A TOW TRUCK. THE CAR WAS TOWED TO A FORD DEALER ,WHERE THEY REPLACED THE TWO FRONT SPRINGS, TWO FRONT STABILIZER LINKS, AND A NEW TIRE. TOTAL COST WAS $843.83. *AK
EVENTS LEADING UP TO THE FAILURE WAS A APPROXIMATELY 100 MILE ROUND TRIP ON THE INTERSTATE TRAVELING 65 MPH, THE EVENING PRIOR TO THE INCIDENT. THE FAILURE CONSISTED OF THE DRIVER'S SIDE COIL SPRING BREAKING AND SEVERLY DAMAGING THE FRONT DIVER'S SIDE TIRE AND SWAY BAR. THE INCIDENT OCCURRED WHILE THE VEHICLE WAS PARKED IN A PARKING LOT AND NOT BEING DRIVEN. THE MAKE AND MODEL OF THE CAR WAS A 2002 FORD TAURUS SE. THE DEALERSHIP HAD TO REPLACE BOTH FRONT COIL SPRINGS, REPLACE THE DRIVER SIDE SWAY BAR, REPLACE THE TIRE, AND REALIGN THE SUSPENSION.*AK
I HAD A LEFT FRONT COIL SPRING TO BREAK ON MY 2002 FORD TAURUS WHILE I WAS BACKING OUT OF MY DRIVEWAY AND SLICED THE TIRE ALL THE WAY AROUND. IF THIS WOULD HAVE HAPPENED ON THE HIGHWAY THERE COULD HAVE BEEN A SERIOUS COLLISION, THE STRUTS WERE ALSO BAD WITCH COULD HAVE CAUSED THIS TO HAPPEN. I STILL HAVE THE OLD PARTS. I REPLACE THE DEFECTIVE PARTS MYSELF WITH PARTS THAT I GOT FROM ADVANCED AUTO PARTS. THE CAR ONLY HAD APPROXIMATELY 63,000 MILES ON IT. IT HAPPENED SOMETIME IN FEB OF 2007 AND ALSO THE POWER STEERING HOSE BLEW OF SOMETIME SHORTLY AFTER WE BOUGHT THE CAR WHILE MY WIFE WAS DRIVING, LUCKILY IT HAPPENED IN A PARKING LOT INSTEAD OF THE HIGHWAY. WE BOUGHT THE CAR SOMETIME AROUND SEPTEMBER 2006. *JB
TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE DRIVING IN REVERSE AT 3 MPH THE CONTACT HEARD A GRINDING NOISE FOLLOWED BY THE PASSENGER REAR TIRE BLOWING OUT. THE CONTACT DISCOVERED FAILURE IN THE REAR COIL SPRING ONCE THE TIRE WAS REMOVED. THE VEHICLE WAS TOWED TO A FORD DEALER, WHO WAS REPLACING THE REAR COIL SPRING. THE CURRENT AND FAILURE MILEAGE WERE 90,000.*AK
TL*- THE CONTACT OWNS A 2002 FORD TAURUS. THE DRIVER'S SIDE FRONT COIL SPRINGS SNAPPED. THE CONTACT NOTICED THE PROBLEM WHEN HE ATTEMPTED TO MOVE THE VEHICLE. THE SPRING PUNCTURED THE TIRE AND CAUSED A FLAT. THE MECHANIC STATED THAT THE COIL SPRINGS WERE DEFECTIVE. APPROXIMATELY 2 MONTHS LATER THE PASSENGER REAR COIL SPRING SNAPPED. THE CURRENT MILEAGE WAS 73,000. *AK
FRONT COIL SPRINGS BROKE ON 2002 FORD TAURUS. *JB
DRIVER SIDE COIL SPRING BROKE WHEN I WAS BACKING OUT OF THE GARAGE. THIS DESTROYED THE TIRE, RENDERING IT UNDRIVABLE. *JB
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Ford Taurus → · Every Taurus year → · How the figures are calculated →