2017 Ford Fusion complaints

The contact owns a 2017 Ford Fusion. The contact stated that when attempting to park the vehicle to refuel it, the gear shifter was stuck into drive (D) position. Additionally, the contact stated that the gear shifter was later stuck into park (P) position. The vehicle was towed to the dealer, who diagnosed that the transmission shift cable bushing needed to be replaced. The vehicle was repaired; however the failure persisted. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Numbers: 22V413000 (Power Train), 19V362000 (Power Train) and 18V471000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recalls. The failure mileage was approximately 79,921.

Engine light came on so took the car into a Ford dealer. They told me the engine block was cracked and I needed a whole new engine costing $5700. The car could overheat and catch on fire. Mileage is only 50,00 miles.This is a defect in Ford EcoBoost engines that Ford has been aware of for years but refuses to do anything to remedy.

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal, and the engine revved but failed to respond as intended. The contact stated there was no warning light illuminated. The contact stated that she drove the vehicle off the highway and onto an exit ramp and eventually the vehicle stalled on the side of the road. The contact had the vehicle towed to a dealer, who diagnosed and determined that the transmission needed to be replaced. The contact then had the vehicle towed to a transmission specialist who replaced the transmission with a refurbished transmission. The vehicle was repaired. The contact stated that recently the transmission failed again, and the vehicle was towed to the local dealer who diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.

Vehicle check engine light continues to turn on. Auto Zone diagnostics show engine misfire. Ford states that coolant is leaking into the engine and that vehicle needs a new engine. Engine coolant overheat message continues to pop up, car shakes and engine is HOT. Engine fire could occur, car could break down in an instant, putting my family's safety at risk. Ford previously recalled certain 2013 and 2014 Ford vehicles equipped with the 1.6L engine for a very similar issues under recall campaigns 12V551 and 17V209. However, no such recall exists for the similar issues reported by consumers with the 1.5L and 2.0L Ford Ecoboost engines. Please help me hold Ford accountable for safely recalling & fixing this vehicle!

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an unknown speed, she noticed there was a nail in the passenger’s side tire. The low tire pressure warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the lug nuts were swollen and that the rim was damaged during removal. The tire also had a slow leak. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 42,000.

This 2017 Ford Fusion is equipped with the 1.5L Ecoboost engine. This engine experienced a catastrophic engine failure due to coolant intrusion into cylinder #2. Check engine light comes on and flashes indicating it should not be driven. This was confirmed by factory service at Corwin Ford in Spokane WA. The vehicle has just over 80,000 miles. Dealer says this is a known issue where the engine block is machined so thin between the cylinder wall and the water jacket that the block cracks and coolant leaks into the cylinder. Ford knows about the issue and at one point issued "Customer Satisfaction Program 21N12" to address the issue. However the window of coverage is so narrow and notification to owners was not made. Ford knows about this issue and it is a safety concern. The potential for total loss of power while driving can result in an unsafe driving condition. The intrusion of coolant into the cylinder and potentially the oil system can pose a fire hazard. Ford should recall this engine and replace with a redesigned engine block.

Similar to the 2016 Ford Fusion (June 10, 2022 / NHTSA CAMPAIGN #: 22V413000) The 2017 Ford Fusion also has issues with shifting gears. Vehicle has been locked in park and is unable to move.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed and depressing the brake pedal, the vehicle failed to respond as needed. The contact stated that she depressed the brake pedal down to the floorboard and the vehicle responded. A message indicating that the brake fluid level was low was displayed. The contact stated that she had been adding brake fluid to the vehicle more frequently. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

My car started smoking out of nowhere, smoke was coming out of the tail pipe. My cars check engine light begin to blink. The whole entire car begin to shake. It was making a rattling sound, the car begin to slow down on its own, even though I was pressing the gas. It wouldn’t go any faster than 65 miles an hour as the car begin to shake and make a loud rattling noise. My AC went out all of a sudden this was two hours after getting it serviced.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the transmission warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that a Customer Service Satisfaction letter was mailed; however, the program had expired. The failure mileage was approximately 130,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at 75 MPH, the temperature gauge began to indicate that the vehicle was overheating. The contact was able to pull to the shoulder of the road, and after a visual inspection of the engine compartment, it was observed that the coolant overflow container was empty, yet upon removing the container cap, coolant suddenly flowed back into the container, filling it. The overheating warning light was illuminated on the instrument panel. Later, the contact stated that, after starting the vehicle, she observed smoke emanating from the engine compartment and, upon visual inspection, noticed a small fire within the engine compartment that she was able to extinguish alone. No fire or police report was filed, and the vehicle suffered insignificant damage. The vehicle was taken to an independent mechanic, who diagnosed a failure with the CPV valve. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who replaced both the fuel injector and thermostat, but again, the failure reoccurred. After investigating the failure, the contact related it to Ford's TSB 19-2346 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 115,000.

The contact owns a 2017 Ford Fusion. The contact stated that upon start of the vehicle, the vehicle failed to move forward as the shift sys fault service required message was displayed on the instrument panel. Due to the failure, the vehicle was towed to a dealer where the contact was informed that the shifter cable bushing was defective and needed to be replaced. The contact's husband linked the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had been notified of the failure and was informed that the vehicle was not under recall. The vehicle had been repaired. The failure mileage was 101,413.

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 40 MPH and attempting to slow the vehicle while descending a slight grade in the road, the brake pedal was depressed and went to the floorboard. The vehicle failed to slow as needed. The contact steered the vehicle off the roadway and used a grassy hill on the side of the road to stop the vehicle. The vehicle was safely stopped and shifted into park. The contact stated that the "Service Required" warning light was illuminated. The contact had the vehicle towed to a dealer where it was diagnosed and determined that the brake pads and hoses needed to be replaced. The vehicle had been repaired. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and related the brake failure to the recall. The manufacturer had not been informed of the failure. The failure mileage was approximately 99,000.

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the vehicle had not yet been taken to a dealer. The contact stated while driving at approximately 30 MPH, as she started slowing for a traffic signal, as she depressed the brake pedal it went to the floorboards. The contact stated no warning light was illuminated. The contact stated that she was close enough to her residence that she drove onto the driveway, however the vehicle crashed into the side of her garage. The vehicle's front driver's side fender was scratched. The contact was not hurt. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The failure mileage was approximately 123,000. Parts distribution disconnect.

The new Flywheel has a crack causing problem with the transmission, it can't be driven. Does the flywheel has a recall on it or do it has some failure problem with the flywheel to cause the transmission to go bad .Need to replace the flywheel and transmission

Due to transmission issues from what in hearing. The cars front end locked up while i was driving. I could not push the car out of the steeet. It is stuck in park. Luckily I wasn't on the freeway. But I was on a busy street and the police had to block the road.

While driving 2017 Ford Fusion, the car began to jerk violently. After a few feet the car would only rev and would not accelerate. The car was restarted where it went into gear but after a few feet it jerked into the next gear violently and then would only rev. There were no lights on at the time of incident. Car had to be towed to dealer where it would not go into gear at all and at time of drop off the ABS and Traction control lights came on. Car has 112,000 miles and has already had the motor replaced due to the coolant leak into engine block. Was taken to the dealer and diagnosed with failed torque converter, pump, and solenoid repair quoted $4900.00. New transmission quoted at $6100.00.

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 20 MPH, the brake pedal was depressed to slow for a traffic sign however, the brake pedal went to the floorboard. The contact pumped the brake pedal repeatedly, but the brake functionality had not returned. The contact was close enough to her residence, so she drove the vehicle back to the residence and shifted into park(P) and turned the vehicle off. The contact stated that the brake warning light was illuminated after the vehicle lost braking functionality. The contact's father inspected the vehicle a determined that there was no brake fluid in the brake fluid reservoir. The contact stated that a dealer was contacted, and a recall appointment was scheduled. The contact had the vehicle towed to the dealer however, when the contact arrived for the repair, the dealer reported that parts were unavailable for the recall repair. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 91,000. Parts distribution disconnect.

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Fusion. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the turbo was replaced; however, the failure recurred. The vehicle was taken to the dealer that stated that the engine was misfiring, and that the engine needed to be replaced; however, the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and advised that the vehicle was not under warranty. The contact was advised to contact the NHTSA Hotline. The failure mileage was 108,000.

Check engine light came on. Cylinder 2 misfire. Then an overheat message appeared. Took it to mechanic and found Coolant leak and crack in the block from Ford Design defect in engine block. Vehicle only has 40,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle stalled and inadvertently made an abnormal sound. The vehicle was driven to an independent mechanic and diagnosed with torque converter failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,023.

The contact owns a 2017 Ford Fusion. The contact stated during routine maintenance, the dealer informed the contact that all four lug nuts needed to be replaced. The contact was advised by the dealer that the lug nuts could shear off while driving, causing the wheel to detach and the driver would lose control of the vehicle. The contact had the lug nuts replaced. The vehicle was repaired. The contact stated that the lug nuts were the original parts. The manufacturer had been informed of the failure. The failure mileage was approximately 16,000.

The contact owns a 2017 Ford Fusion. The contact stated that during a vehicle State Inspection, the air bag warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the air bag control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the replacement part was on backorder. The failure mileage was unknown.

The contact owns a 2017 Ford Fusion. The contact stated while driving 30 MPH, a huge white smoke exited the exhaust pipe, and the vehicle inadvertently lost motive power and stalled. The vehicle was towed to an independent mechanic and diagnosed with catastrophic engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,100.

Coolant leak into the engine between cylinder sleeve and cylinder wall there is a gap

The engine over heats out of nowhere. We took it to a Ford dealer, our car has 68,000 miles on it and we are being told we need a full engine replacement at a cost of $9,000. There was a technical service bulletin put out 12/10/2019. Ford is aware of this issue on two models for a few years. No compensation or recalls are being offered.

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately. Additionally, the brake warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000. Parts distribution disconnect.

Car dies and fuel tank honks all the time even while putting gas in it won’t start or will die it happens at red lights all the time I have a hard time grit to start back up it’s very dangerous

The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, the engine misfired, causing the vehicle to jerk while depressing the accelerator pedal. The contact also stated that white colored smoke was coming from the exhaust pipe with the check engine light illuminated. The vehicle was initially taken to an independent mechanic who discovered that coolant had leaked into the engine block. The vehicle was then taken to a dealer who confirmed the failure. The manufacturer was notified of the failure, and the contact was informed that the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 105,000.

I purchased a Ford “Reclaim” from a dealership that said the vehicle was in good working order and that Ford had fixed all prior issues and I was ensured by the dealer that Ford can not put an “unsafe” reclaim back out on the market. After starting to have issues with the vehicle myself (at approx 50k miles). I located the previous warranty claims on the vehicle. At 33k miles the previous owner had the short block engine repaired in 2020 due to coolant leaking into cylinder 3. In October of 2022 I took the 2017 Ford Fusion 1.5L into a independent shop with concerns that it was blowing white smoke out of the tailpipe. A chemical test was ran and “no indication of a blown head gasket”. I was advised to take it to the dealer. I did, they were unable to run diagnostic at that time but put a mark on the coolant reservoir. In May 2023 the car was still blowing white smoke from tailpipe on start up, I had lost approx 2” of coolant from reservoir and oil was reading overfilled but no milkiness. I took it back to dealer who did diagnostic and coolant was once again leaking into a cylinder; they said repair was possibly covered under a ford CSP program as long as I was under 84k miles. I was at 80150. They are replacing the short block (for the second time) under the CSP, however this should be an investigation or even a full recall as so many people have reported this issue and fords “all access” to this CSP only lasted 4 months, and now has a mileage cap. This 2017 Fusion has needed

The contact's partner owns a 2017 Ford Fusion. The contact stated while his partner was driving 40 MPH, the check engine warning light illuminated, and the temperature gauge started rising. The driver stated the vehicle started to vibrate and lost motive power while attempting to accelerate. The driver continued driving to the residence. The contact inspected the vehicle and noticed the engine short block needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The Ford dealer told me that my 2017 Ford Fusion has "swollen lug nuts" and must be replaced. They said that there is a potential for the lug nuts to fail and the wheel would fall off while driving. This will be at my own expense. My car has less than 22,000 miles on it and I feel that this a design/manufacturing issue on the part of Ford Motor Company.

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the check engine warning light illuminated. The contact attempted to shift the vehicle into drive however, the vehicle failed to respond. The vehicle was diagnosed by an independent mechanic who stated that the shifter cable and the shifter cable bushing were missing and needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that there were no recalls on the VIN for the failure. The failure mileage was 89,661.

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was idling, the vehicle shuddered. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 60,000.

The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, it was difficult to shift the vehicle into drive(D). After restarting the vehicle, the contact stated that he was able to shift the vehicle into drive(D) and the vehicle was driven to the residence. There was no warning light illuminated. The vehicle was towed from the residence to the dealer to be diagnosed. The contact was informed that the shifter cable bushing had detached and needed to be replaced. The vehicle was repaired. After investigation, the contact related the failure to NHTSA Campaign Number: 21V376000 (Power Train). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 97,800.

ACCIDENT

The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter failed to shift out of park(P). The powertrain warning light was illuminated. The contact also stated that the vehicle hesitated while depressing of the accelerator pedal while driving at various speeds. The vehicle was taken to an independent mechanic however, a DTC code reader failed to retrieve a fault code to determine the cause of the failure. The mechanic then informed the contact that the failure was related to the transmission shifter cable bushing. The mechanic had reached out to the manufacturer and was informed that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 69,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine misfired and the vehicle decelerated. The contact then stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the cylinder and cylinder #4 misfired. The contact was informed that the short block and head gasket needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The contact was provided a case number. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Went for oil change & vehicle checkup (tire rotation, brake inspection, etc) at dealership & advised lug nuts (2 piece lug nut composition) were swelling & recommended replacing with 1 piece lug nuts - cost me over $100 to replace. Should be recall - faulty parts. Less than 15,000 miles on car.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lunged forward unintendedly and then went into LIMP Mode. The vehicle was taken to the dealer, who informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, the vehicle was pulling to either side, shaking, vibrating, and was very unstable. The vehicle was taken to the local mechanic who diagnosed that the torque converter weld studs had failed and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 17V427000 (Power Train). The contact stated that the vehicle had experienced that failure listed in the recall. The failure mileage was 60,000.

I am getting the Shift system error and error u200296 when I get it scanned. The shift linkage keeps popping off and we have replaced it multiple times making it impossible to change gears

The contact owns a 2017 Ford Fusion. The contact stated while driving at approximately 35 MPH, the ABS warning light illuminated and several other unknown warning lights flashed on and off. The contact had taken the vehicle to a parts seller who scanned the vehicle and found the following codes, U2002-96, C2008-92, and C2006-74. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 105,000.

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that he had shifted the vehicle into park(P) and the brakes locked up. The contact stated that he thought that the parking brake was activated; however, the parking brake worked as designed. The contact stated that the warning light IP brake was illuminated along with the wrench symbol. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The airbag warning light was enabled on the dashboard. The Ford dealer diagnosed this as code "DTC U2100:00 and B00A0:62-28 stored in RCM". I was told that Ford told the dealer to reprogram the RCM with new software and this was labor "not covered by warranty or recall." But, if my car were one model year later (2018 vs 2017) it would have been covered. I argued that this is a software defect, clearly the hardware did not fail since they did not have to replace anything, but I was simply told the labor was not covered and I would need to pay for it. After the software update the error codes and airbag light are normal. There is clearly a software defect impacting the safety performance of the vehicle. This vehicle should be recalled and the cost of the update and labor should not be a burden to the consumer. Consumers, such as me, who have had to pay for this work should be reimbursed by Ford.