2017 Ford Fusion complaints

The contact owns a 2017 Ford Fusion. The contact stated that while driving at approximately 45 MPH, the brake pedal was depressed but failed to respond. There were no warning lights illuminated. The driver crashed into the sidewalk and damaged the front end of the vehicle. The vehicle was towed to the residence. There were no reported injuries. A police report was filed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not contacted. The failure mileage was approximately 79,418.

The shifter cable and bushing have been replaced twice. I received no warning on all instances. The shift continued to return to park and the car was disabled. I was left stranded away from home. The vehicle was towed to the nearest Ford Auto repair shop. On the second repair of the shifter cable, the cable had completely disintegrated. Ford informed me that the transmission was the problem. I was told that the transmission was spitting out fluid onto the cable. Ford informed me that it would be best to replace the transmission to solve the problem. I Can Not Afford This. There Needs To Be A Recall. This Is A Manufacture Defect.

A recall notice was mailed to me from Ford in April 2023 for Safety Recall 23V162. I have not received notification by October 2023 on when to schedule the brake line repair. The letter states that it is anticipated to be remedied by the 3rd quarter of 2023.

The contact owns a 2017 Ford Fusion. The contact stated that when starting, the vehicle would display a hesitation as if the motor failed to start. There would be a misfire message displayed. The contact took the vehicle to the dealer who diagnosed that cylinder 2 misfired and the engine needed to be replaced The contact learned of a Technical Service Bulletin that addressed a fractured block on cylinder number 2 causing engine failure. The vehicle was no longer covered by the warranty to receive the remedy. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 108,000.

Once stopping at a traffic light as the light turned green my car would not go, when trying to accelerate the car it makes the noise as if it wants to go but nothing is happening. I believe this a ongoing issue ford knows about for something going wrong in the transmission.

The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light had remained illuminated. The vehicle was taken to the local mechanic who diagnosed a misfire the engine cylinder number 4. The vehicle was later taken to the local dealer who diagnosed that the engine short block was faulty due to coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the manufacturer's customer satisfaction campaign for the failure. The failure mileage was 86,000.

Dear Sir/Madam, I am writing to file a formal complaint regarding a critical issue with my 2017 Ford Fusion, equipped with a 2.0 L Ecoboost Turbo engine. The issue in question, namely coolant intrusion into the engine block, has been a well-documented problem recognized by the Ford Motor Company since at least 2010, as evidenced by Technical Service Bulletin 22-2229. My vehicle, a 2017 Ford Fusion, developed this issue when it had approximately 100,800 miles on the odometer. When I discovered the problem, I promptly contacted two different Ford dealerships for assistance, hoping that they would help address this known issue. However, I was met with significant resistance and a refusal to accept responsibility for the issue. Both dealerships cited the fact that my vehicle had exceeded 100,000 miles as the reason for their inability to assist me. I found this response deeply unsatisfactory and believe it is unfair given the longstanding awareness of the problem by the manufacturer. It is disheartening to learn that Ford Motor Company is unwilling to take responsibility for a problem that is clearly linked to a long-standing issue documented in their own technical service bulletins. This issue poses a significant safety and financial risk to Ford Fusion owners, and it is essential that the manufacturer acknowledges its responsibility in addressing and rectifying the problem, regardless of the mileage on the affected vehicles. I kindly request that the National Highway Transporta

The contact owns a 2017 Ford Fusion. The contact stated that while driving at 40 MPH the vehicle began jerking. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.

The contact owns a 2017 Ford Fusion. The contact stated that upon shifting into drive(D), the vehicle failed to respond. The power train warning light was illuminated, and a message indicating the gear shifter failure was displayed. The contact attempted to shift into park (P), but the gear shifter remained stuck in drive(D). The contact stated that she was able to manually move the shifter cable, and the vehicle shifted into park (P). The contact stated that the shifter cable bushing was replaced by a family member. The contact stated while driving from a complete stop and depressing the accelerator pedal after the part was replaced, the vehicle shuddered and hesitated to respond. The contact stated that the failure had been recurring while driving at various speeds. The vehicle was taken to an independent mechanic, where it was diagnosed, but the cause of the failure could not be determined. The dealer was notified of the failure and informed the contact that a fee would be charged for the diagnostic test and the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

Vehicle was being driven. Heard clunk noise. Vehicle no longer went into drive. Could not shift or anying. Had to have vehicle towed to repair shop. Ford could not review vehicle at time and was 30+ days out. Vehicle was then brought to another mechanic where they disassembled vehicle and found that the torque converter studs were no longer in place and created an issue where metal shards are in the transmission causing the transmission needing to be rebuilt along with shards being located in cooling system. Ford was contacted and advised to put a claim in with the NHTSA as this is a known issue for this vehicle year make and model however is not listed for this specific vin. There were no warning lights while driving the vehicle to indicate any issue. Vehicle currently not driveable. Our safety was put a risk as we were driving on the road during heavy traffic and caused a mess on the road and could have potential caused an action as vehicle was in drive when it stopped working.

The contact owns a 2017 Ford Fusion. The contact stated that after shifting from the reverse position to the drive position the transmission would not go into gear and the vehicle would not drive forward. The vehicle was towed to the local dealer who diagnosed that the transmission cable bushing had failed and needed to be replaced. The transmission cable bushing was replaced and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 89,000.

The contact’s husband owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while her husband was driving at an undisclosed speed, he depressed the brake pedal, and the vehicle failed to stop. The contact’s husband applied pressure to the brake pedal and the brake pedal extended to the floorboard and the vehicle coasted to a stop. The brake fluid light and other unknown warning lights were illuminated. The driver was able to navigate the vehicle to safety. The contact stated that upon her husband inspecting the vehicle, there was brake fluid leaking on the ground. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the front driver’s side brake hose had ruptured and needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 61,136.

The contact owns a 2017 Ford Fusion. The contact stated while driving 40 MPH and attempting to slow the vehicle, the brake pedal was depressed and went down to the floorboard before bringing the vehicle to a complete stop. After a visual inspection of the exterior of the vehicle, the contact observed brake fluid leaking from the front passenger’s side wheel. Upon refilling the brake fluid reservoir, the contact observed that the entire reservoir had emptied, again leaking from the front passenger’s side wheel. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 24,000.

The contact's daughter owned a 2017 Ford Fusion. The contact stated that the vehicle was hesitating while depressing the accelerator pedal. The check engine warning light was illuminated. An independent mechanic inspected the vehicle and discovered that the rear main seal was defective. The vehicle was taken to a dealer where the rear main seal was replaced; however, the failure persisted. The vehicle was taken back to the dealer where it was discovered that coolant from the head gasket had leaked into the engine cylinder, resulting in engine failure. The manufacturer was notified of the failure and a case was filed. The vehicle was repaired. The failure mileage was approximately 53,000.

I purchased a used 2017 Ford Fusion SE Ecoboost with 77790 miles on August 4, 2023. 2 days after purchase, the check engine light illuminated. I brought it into a local mechanic to run a diagnostic test. The diagnostic showed “misfire-cylinder 1”. The mechanic recommended replacing all spark plugs and the cylinder 1 coil pack. Repair was done and seemed to have been running well. 2 days later, the check engine light came back on. Brought it back into the same mechanic. The diagnostic showed “misfire in cylinder 2”. The mechanic recommended replacing the remaining coil packs but thought that the problem could possibly be a blown head gasket. I decided to replace the remaining coil packs in hopes that this would remedy the issue. 2 days after bringing the car home, check engine light came back on. I brought the car to a different mechanic for a second opinion. This mechanic diagnosed that “misfire in cylinder 2” was happening again. They mentioned that this ecoboost model is known for issues with carbon buildup. They used an intake cleaner to clean out the carbon and saw noticeable improvement. Later that afternoon, I came to pick up the car, and noticed that the cold start was much rougher than before. Once again, when driving home from the mechanic, the check engine light came on. Next day, took a short drive and a warning stating that the engine was overheating and coolant was low appeared. I filled the coolant and brought car to another mechanic. That’s when I was told that

Ford recall for customer satisfaction program 21N12 for coolant leaking into cylinder damaging short block does not provide enough coverage. 2017 ford fusion with 61,000 miles has an estimated of $7,800 to repair this mfg defect. The extended coverage on this fix on failure is 7 years and 84,000 miles. I have missed the window by 2 months! This problem has been occurring since 2014-2018 models. My car had a resale value of $15,000, but is now worth nothing and I only got 60,000 miles out of this. It is not fair that their known defect has put me in this position.

Trunk opens randomly on its own

Shift cable bushing issue. Same as recall 22s43 for 2012-2016 Ford Fusions.

Turbocharger leaked oil into the engine causing irreparable damage to the engine. Oil leaking cause engine failure, smoke coming out of the tailpipe, several blown gaskets and steering wheel malfunction. Cars computer system froze, enabling vehicle to move forward. Motor mounts were faulty, loose and unstable. Grinding sounds coming from wheels, vehicle alignment is unsteady. Issues with this vehicle previously reported under NHTSA ID #11534780 updated information being reported after repairs have been repaired.

1). 3 days after purchasing the vehicle I wasn't sure but I could tell that something was wrong so I called my husband and told him while driving the car that something was wrong and he needs to notify the dealership. 2). 5 days after purchasing the vehicle I went into a grocery store. When I came out the car was on/running, all by itself. 3). Additional problems occurring on a daily basis with the vehicle which lets me know that it's electrical problems are as follows: A. The vehicle randomly turns on and off all by itself, this is very hazardous. B). The headlights also randomly do not work while driving the car, day or night, which is very hazardous for both me and my clientele, as I am a Lyft driver. C). The interior lighting on the console and dashboard become dim or do not turn on at all, day or night. D). While driving the vehicle it does not always accelerate properly, which is very hazardous in traffic. E). The Bluetooth system connects and disconnects itself randomly. F). The air and heating system randomly turn on and off without being touched. G). Charging my phone in the vehicle is also challenging as it does not always work. H). Bluetooth radio stereo system is continuously problematic, volume randomly increases and decreases and turns on and off by itself, even with the vehicle completely shut down. I). After locking the doors, everything inside the car does not completely turn off. Interior lighting sometimes turns off and on separately, and it can take up to

Trunk randomly opens and alarm goes off when parked and off. Trunk may randomly open while the vehicle is in motion. The safety concern is that the high voltage battery could get wet and become or cause a fire safety hazard. Additionally, it's plausible that items in the trunk could fly out into the roadway and cause an accident when it happens as the car is in motion.

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the gear shifter failed to operate as needed and the contact was unable to shift into the intended gear. The message to “See Owner’s Manual” was displayed. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

Ford Fusion 2017 SE 2.0L Engine with 100,000 Miles. Check Engine Light came on, and a warning that the engine was overheating. Within a few seconds, the car would return to normal. This process would repeat continuously every few moments. The car was taken to a Ford Dealership, and it was noted that there was a blockage & leak that would cost $8,000 to repair. I called Ford Corporate and they said that the recall applying to hundred of thousands of Ford Fusions for this same issue did not apply to my car. Ford recalled 2013-2014 Fusion Vehicles (1.6L engine) for this issue. Ford recalled 2013-2019 Fusion Vehicles (1.5 L / 2.0L Ecoboost engine) for this issue. Why are certain vehicles omitted from this dangerous recall though this is a documented issue with Ford Fusions?

FORD FUSION 2017 DANGEROUS DEFECT ENGINE ISSUES The Engine Light went on in my Ford 2017 Fusion car with only 64,000 miles and I became very nervous about my Family’s safety driving in my Ford 2017 Fusion car. The Ford Dealership was unable to take my car for two weeks, so I had no choice but to take it to an outside Mechanic to look at my car to see what was wrong because it was dangerous to drive the car and I could not wait two weeks. I missed work because I was unable to drive my car in this dangerous state with the Engine Light on. The outside Mechanic said the 3rd Cylinder misfired and then replaced the 4 spark plugs and coils to see if that helped and charged me $350.00 for his Service. Then a few days later the Engine Light went on again, so that Service did Not fix this dangerous problem & the Mechanic told me to go to Ford to fix this problem. When I looked on the NHTSA Website, there were “157 Complaints” on the same problems that I was experiencing with my Ford 2017 Fusion. These Complaints were expressing that their Ford 2017 Fusions had Faulty Head Gaskets causing coolant to leak into the pistons causing the cylinders to misfire and then their Engines needed to be replaced resulting in a flaw Cylinder Block causing an Engine Block. Many of them did not have their Engine Replaced because there is no Recall on these defective parts & they did not have the money to fix their Ford 2017 Fusion. I also do not have the money to fix my Ford 2017 Fusion with Ford’s defec

The contact owns a 2017 Ford Fusion. The contact stated while driving 55 MPH and attempting to slow down, the brake pedal was depressed and went to the floorboard, and the vehicle failed to come to a complete stop. The contact was able to pull to the side of the road. After a visual inspection, the contact became aware of brake fluid leaking from the front driver’s side brake hose. The brake warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the brake hose had ruptured. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 93,000.

Shift cable bushing on the top of the transmission was found disintegrated upon inspection and only small remnants were found. Due to this issue, the cable was also found to be disconnected from the transmission. Prior to the inspection, a “Shift Sys” and “See Manual” error appeared on the dash screen with a yellow wrench while changing gears 3 separate times. The transmission then became stuck in neutral. This could cause myself or others to be stuck in a gear unable to safely leave their vehicles at their destination. This could also cause the reverse and leave myself or others stranded at their destinations. Research found that this same part and issue is under recall for all models 2013-2016 Ford Fusions. I believe this recall should be extended to the 2017 model as well. I have tended to the issue and replaced the part, using OEM part from dealer, within my vehicle to continue commuting safely.

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 20–30 MPH, the brake pedal was depressed, but there was resistance, and the brakes was slow to respond. While driving approximately 50 MPH, the brake pedal was firm and had to be pumped several times to respond. The contact stated that the brake hose had ruptured. The brake fluid warning light was illuminated. The contact was able to get the vehicle off the road. The vehicle was towed to the local dealer and the contact was informed that there was brake fluid on the brake pads and the brake pads needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000. Parts distribution disconnect.

The contact owns a 2017 Ford Fusion. The contact stated that while attempting to shift into reverse, the brake pedal was depressed; however, the brake pedal seized. The vehicle was towed to the dealer, who informed the contact that the brake pads were replaced; however, the contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle violently shook. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brake, Hydraulic). Additionally, the contact stated that the RPM was fluctuating. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving 70-75 MPH, the vehicle started shuddering, jerking, and overheating, and the engine was misfiring. The check engine warning light was illuminated. Additionally, there was white smoke coming out of the exhaust pipe. The contact veered to the side of the road and allowed the vehicle to cool down. The vehicle was taken to AutoZone, where it was diagnosed that the spark plugs, and ignition coils needed to be replaced. The vehicle was then taken to an independent mechanic, where the spark plugs and ignition coils were replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was diagnosed and determined that the engine cylinders were misfiring, and the engine needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 104,000.

I was a victim in a car crash driving this vehicle when another vehicle hit me and deployed my air bags. Due to the air bags deployment I ended up with significant burn marks to my arm which is likely to permanently scar.

The contact owns a 2017 Ford Fusion. The contact stated that while reversing from the driveway, the shifter knob linkage detached. As a result, the vehicle failed to move. The power train wrench symbol illuminated and went off. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The contact stated that the failure was similar to NHTSA Campaign Number: 22V413000 (Power Train). The failure mileage was approximately 90,000.

Failure to shift properly, RPM’s increasing while transmission is changing gears. No warning lamps, messages. Symptoms increasing over a 3 week period. Took car to Ford Dealer on 7/15/2023; diagnostics done indicating failure of torque converter and transmission pump. As of today, 9/5/2023, car is still at dealership with no repairs made. Dealer says unable to get parts for repairs, and they have no idea when parts might be available.

Driving down the road transmission started shifting erratic people behind me had to slam on their brakes almost causing an accident as I had to pull over because it would not shift into the next gear. The vehicle only has 84,000 miles on it and I don’t know how this is going to be safe to drive with my kids in the vehicle. I called to see if there is any recalls and they Said no. When I look it up online, there is many complaints, including torque, converter and transmission.

Humming sounds from gas tank. Car stalls and difficult to crank when getting fuel. Car has a horrible smell from gas fumes.

My car has a overheating due to a faulty head gasket that is causing coolant to leak into the pistons.

On August 10th 2023 while traveling at highway speed on Il Rt 80, The vehicle started shaking violently. There was heavy vibration coming from the engine, & service engine light began to flash. Car was pulled off the road immediately into a gas station. This incident was abrupt, Isolated & nothing prior indicated an issue. My daughter and her friend were in the vehicle and very fortunate to have safely pulled off a busy highway without accident or injury. The vehicle has since been inspected by a Ford Dealership & a licensed auto repair shop. It has been reported that the engine has failed due to internal engine components in the lower portion of the motor. It is not feasible to rebuild this part of the motor. It has been advised I get a new replacement engine by the dealership & shop.

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle failed to operate properly after shifting out of park(P). The contact stated that the transmission warning light was illuminated. The contact had the vehicle towed twice to the dealer. The contact stated that on the first occasion the shifter cable bushing was replaced, and on the second occasion the cable was replaced. The contact stated that after the repairs the failure returned after shifting into reverse(R). The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The contact was also informed that she would not be reimbursed for any prior repairs. The vehicle was not repaired. The failure mileage was 132,563.

Engine was running rough, and had a check engine light. The code came up as P0302, which is a cylinder 2 misfire code. White smoke coming out of the exhaust. My mechanic confirmed that cylinder 2 had coolant leaking into the chamber and sent me a photo. I called both the dealership and Ford directly. Neither would help, as the car had 94,000 miles and an extended warranty was not purchased. Had this engine failed at speed, losing power could have increased the likelihood of an accident.

The contact owns a 2017 Ford Fusion. The contact stated that there was a rough idle while starting the vehicle, and the check engine warning light was illuminated. Additionally, a misfire code was displayed. The vehicle was taken to an independent mechanic, who informed the contact that there was coolant leaking into the cylinder and that the small block needed to be replaced. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 128,000.

The contact owns a 2017 Ford Fusion. The contact stated that the air bag module had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no recall on the VIN related to the failure. The approximate failure mileage was 89,000.

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, there was a rattling sound coming from the vehicle. The contact was unaware of a warning light being illuminated. On another occasion while starting the vehicle, the vehicle overheated, and the check engine warning light illuminated. The contact turned off the vehicle and waited until the vehicle cooled down, but the failure persisted. The vehicle was taken to the dealer and the contact was informed that coolant was leaking into cylinder #2, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 104,000.

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Fusion. The contact stated while driving 25 MPH, the vehicle made a beeping sound and independently shifted into neutral(N). The contact was able to coast the vehicle into a parking lot and shifted into park(P). The contact stated the vehicle failed to respond while shifting into drive(D) or reverse(R). The gear shift indicator light indicated that the transmission was in park(P). The power train warning light was illuminated, and a message indicating a transmission failure was displayed. The vehicle was towed to a transmission specialist, where the transmission shifter cable was replaced; however, the failure recurred 3 weeks later. The vehicle was towed to the transmission specialist. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall because the VIN was not included. The failure mileage was approximately 127,746.

Engine light indicator started displaying in June 2023. Palmetto Ford dealership (Charleston, SC) inspected and confirmed through diagnostics coolant intrusion into Ford Ecoboost 2.0 combustion chamber. Entire engine (Long Block) needs to be replaced. Estimate of repair cost pending. Vehicle is available for inspection upon request. Loss of coolant results in engine overheating and fire hazard plus potential sudden malfunction while driving placing vehicle occupants at risk of harm. The manufacturer, Ford Motor Company is well aware of the defects associated with its Ecoboost engine in several Ford models.

The contact owns a 2017 Ford Fusion. The contact stated while reversing, the steering wheel was significantly loose. There was no warning light illuminated. The contact stated that the failure persisted while driving. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the recall repair of NHTSA Campaign Number: 18V167000 (Steering) was previously completed on the vehicle. The contact stated that the recall remedy failed to fix the vehicle. The failure mileage was approximately 90,000.

Coolant intrusion into cylinder 3 on 2.0L ecoboost motor. The original motor was replaced under factory warranty at roughly 58000 miles. The replacement motor now has roughly 18,000 miles and 18 months on it and the same problem is occurring. Ford is refusing to stand behind their product and cover the repair/replacement of the defective replacement long block.

The contact owns a 2017 Ford Focus. The contact stated while reversing from a the driveway, the vehicle was sputtering as if the cylinders had misfired. When the vehicle was shifted into drive, there was slow acceleration. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that spark plugs misfire in cylinder 2. The independent mechanic advised the contact to go to the dealer because it was an engine issue. The vehicle was driven to the dealer where it was diagnosed that a spark plug misfire in cylinder 2. The vehicle was not repaired due to a fee. The manufacturer was made aware of the failure but offered no assistance. The contact was informed that the vehicle was no longer under Warranty. The failure mileage was 98,500.

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal, but the vehicle failed to stop. The contact stated that she had to apply pressure to the brake pedal that extended to the floorboard and glided to a stop. The vehicle was taken to an independent mechanic where the vehicle was inspected, and the independent mechanic noticed that the brake fluid level was low. The contact then stated that after the brake fluid was refilled, the mechanic noticed that brake fluid was leaking from the front brake hose. The vehicle was diagnosed and determined that the front brake hose had failed and needed to be replaced. The vehicle was not repaired. The dealer nor the manufacturer were made aware of the failure. Parts distribution disconnect. The failure mileage was unavailable.

The component that failed is the engine. A coolant intrusion problem on cylinders causing coolant to access the combustion area. This is causing large amounts of white smoke to be emitted from tail pipe. Also there is a cylinder miss that shakes the vehicle while driving. This is very frightening by the driver. I am afraid of the day it breaks down on the side of the road, leaving me stranded and a hazard to other drivers. Vehicle was taken to the dealer only to find that the entire engine needs replacement due to a design flaw of the cylinder block. This is not a single incident issue, but rather a widespread issue in vehicles manufactured from 2015 to 2019. Vehicles listed is also for the 1.5 and 2.0 liter engine. It is stated in Ford's Customer Satisfaction Program 21N12. This is for the 1.5 liter engine. No program has been issued for the 2.0 liter which leaves many vehicles with potential engine failures still on the highway.

Ford Fusion 2.0 is currently at 71,000 miles and experiencing signs of coolant intrusion. Rough cold start with white smoke coming out of the exhaust. Check engine light illuminated showing a P0301 code (misfire in cylinder '1'). Still trying to research a reputable dealer/repair facility that can perform the repair without any hassle. The engine is drinking about 1/4 cup of coolant per day as of writing this. This is a well-documented issue plaguing the EcoBoost engines and is a very costly repair, let alone very dangerous if left to fester.