Rear camera will go black and say contact dealer. Other times images will appear distorted or will be reversed where left and right are mixed up
2015 Ford Fusion complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →
Cable and bushing detached for a third time. I called ford and they said there was not a recall for this issue. I’ve read in multiple places that this has happened to a lot of ford fusions.
When starting the car this morning, I noticed that the steering wheel was driving kind of stiff and the car was kind of losing control while I was accelerating down the street. A while later in the day, my wrench light came on and then turned off, but a couple of months later a warning light came on saying Hillside assist not available, and then another warning light popped up after that one saying Service advance trac. So I turned the car off and attempted to restart it and the lights stayed on.
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 40 MPH, the message that the engine was overheating was displayed. The contact stated that the temperature gauge indicated that the engine was hot(H). The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was coolant into the cylinder. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the Hotline to report the failure. The failure mileage was approximately 113,000.
Rear view camera intermittently stops working entirely or shows a mirrored image (view is reversed).
My backup camera has started to glitch like the other 2015 fords that are in recall. The screen will get green lines through it, go black, flip horizontal/vertical, flash on and off, it creates more of a distraction than assistance and makes it very hard to back in/out of tight spaces. I have not taken it to the dealership. Right before the other recall was released I called the dealership and told me I’d have to get a whole new camera installed and pay out of pocket. Has not been inspected No warnings or other symptoms prior
The trunk of the car randomly opens even when in motion sometimes enough to block my rear window and often when I can’t safely pull over right away. This keeps happening over and over. It is not just one incident on one day but multiple incidents over multiple days.
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, there was heavy white smoke coming from the exhaust pipes before the vehicle shut off unintendedly. The contact stated that there was a leak coming from the catalytic converter and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who discovered a blown head gasket due to coolant intrusion into the cylinders. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The contact was provided a case number and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 134,000.
The vehicle exhibited sudden loss of steering. Broken bolts on steering rack were discovered and vehicle was taken to dealer. Dealer bluespringsford.com refuses to fix vehicle under recall.
The engine (1.5L EcoBoost) has suffered a failure due to coolant intrusion into cylinder 3, which has led to repeated engine misfires. Trouble codes P0303 (misfire cylinder 3) and P0316 (misfire on startup) were found. The vehicle is currently available for inspection, and a diagnosis was performed by two Ford-certified mechanics using a borescope, confirming the presence of coolant in the combustion chamber. The misfires cause rough running, hesitation, and potential stalling, especially during startup and acceleration. This creates dangerous situations in traffic, such as loss of power while merging or crossing intersections, increasing the risk of a collision. Both technicians concluded the engine has coolant intrusion and recommended a short block replacement as the only viable fix. I was quoted approximately $10,000 for the repair. The vehicle has been inspected by the manufacturer (Ford), but despite acknowledging this is a known issue with the 1.5L EcoBoost engine in various Ford models, they are unwilling to assist with covering the cost of the repair in my case. The Check Engine Light initially came on intermittently and then became constant. Symptoms such as engine misfires, rough idling, and hard starts appeared around the same time, several weeks ago, and have progressively worsened since.
To keep it short. This is 1 of 3 Ford vehicles that I had to pay to have every lug nut replaced! They are 'swollen' is the term used. Prior to this, I replaced 1 lug in my 45 year driving history and that was because it broke off. I have called Ford and Lincoln and they are aware of the problem but say there is not program in place for a resolution. My complaint was escalated I was told. Hahaha. Their hand needs to be forced. They are not going to willingly do the right thing going forward nor address refunds! They have 'escalated' all 3 of my issues. I would imagine that there is a fourth coming at some point when my daughters car needs to go into the shop. $250+ a car is a joke and an expense nobody needs. Please help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
In March of 2022 the engine failed on the vehicle. When I took it in for repairs, at the dealership where we purchased the car, I was told the engine needed to be replaced because coolant had leaked into the motor. I was told when the repairs were made I would not have this problem anymore. Three years later the same issue has occurred again and I took the vehicle back to the same dealer. This time they are trying to blame maintenance; saying there is sludge in the motor. The problem with this is the oil was recently changed (within 3500 miles) and the mechanic at the dealership did not identify any sludge or coolant in the oil. The dealership was told by the service engineer not to repair the motor. I looked on line and there reddit forums from people across the country having the same problem. What they are saying is the same thing the dealer told me. Ford is blame the customer claiming lack of maintenance. This is just a talking point because what everyone is being told is the same. Ford needs to be place under investigation. Law suits against Ford are documenting Ford knew the ecoboost engines had defects from the start and do not have a way to fix the design flaw and are refusing to make amends. Additionally these lawsuits are documenting the band aid repairs Ford is doing is simple to push the problem off and later not claim responsibility when the same malfunction occurs. The owners of Ford cars with ecoboost engine are out tens of thousands of dollars and have endure
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an engine misfire. Additionally, the vehicle stalled and lost motive power. No warning light was illuminated. The contact stated that after several attempts, the vehicle restarted. The vehicle was driven to the residence. The contact stated that an independent mechanic inspected the vehicle and became aware of white smoke coming from the exhaust pipe. The vehicle was diagnosed with coolant intrusion and engine failure. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 149,000.
Bolt on power steering unit corroded off
The contact owns a 2015 Ford Fusion. The contact stated that coolant would evaporate from the engine without warning. The contact stated that no warning lights or visible signs of a leak were present. The vehicle was taken to an independent mechanic and the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.
Over the course of 3 weeks I started to notice a strong smell of gasoline after filling my fuel tank that lasted for about the first quarter of the tank. I did look around the car and under it to see if I could observe a leak, but saw nothing upon visual inspection. After about 3 weeks I observed a very strong smell of gasoline when I walked out to the car in the morning and observed gasoline on the rim of the passenger side tire as well as on the ground by the tire. At that point I looked up recalls on the 2015 fusion and did find one on the fuel system but was advised that it is not active on my vin. I took my car to a local shop where they found that both fuel senders were wet and leaking thus causing the fuel leak.
The contact owns a 2015 Ford Fusion. The contact stated that while her husband was driving approximately 30 MPH, the vehicle was emitting white smoke from the exhaust pipe. The contact stated that her husband had not observed any warning lights being illuminated. The contact stated that the vehicle stalled, and her husband had the vehicle towed to the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to Customer Satisfaction Program: 21N12 - Coolant intrusion into the short block (Engine and Engine Cooling). The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 128,000.
The contact owns a 2015 Ford Fusion. While the contact's wife was driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was towed to an independent mechanic and was diagnosed with coolant intrusion, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 99,500.
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated. There were no warning lights illuminated. The contact pulled over to the side of the road and noticed there was white smoke coming from under the hood. The vehicle was towed to the residence and then was towed to an independent mechanic to be diagnosed. The contact was informed that coolant intrusion into the engine had damaged the engine and that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was informed of the failure and confirmed that the VIN was not under recall for the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The vehicle was towed to the residence and had not been driven since. The failure mileage was approximately 70,000.
Unknown. La palanca de cambios no funciona. No se pone en parking y cuando el carro se apaga no quiere prender.
The Telematic Control Module/Unit failed and it is unavailable through Ford. I am told that Ford no longer makes the part. The part controls the many of the car's operations vital for safe driving. (Part No. HS7z14G229EH)
The contact owns a 2015 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. After several attempts to start the vehicle, the vehicle started. The contact stated while driving 40 MPH, the vehicle lost automotive power and stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed and was diagnosed with canister purge valve failure. The vehicle was repaired; however, the check engine warning light became illuminated. The failure recurred two more times. The local dealer was not contacted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 80,000.
Driver side sun visor fell off hinge and was dangling from wire that powers vanity mirror. Plastic part holding it up seems to have fallen off. No screws there. Had to hold it in one hand until I could pull over and figure out how to stow it.
Engine overheats to cause enough damage to loose all compression and power then fail to restart mid-drive even at highway speeds in passing lanes next to a semi tractor trailer. Had to have vehicle towed in after walking ½ mile to gain enough service to call for help/tow truck. Engine then requires replacement to run.
The contact owns a 2015 Ford F-150. The contact stated that the engine was louder than usual, and the vehicle was running rough while driving at various speeds and idle. There were no warning lights illuminated. The vehicle was taken to the dealer and was diagnosed with low compression in cylinders #2 and #3 with a PSI of 801 in cylinders 1 and 4 with a PSI of 100. The dealer informed the contact that the deal PSI level was 145. The failure related to Technical Service Bulletin: 19/2375 - NHTSA ID Number: 10169884 (Engine and Engine Cooling) then referred the contact to the manufacturer to confirm inclusion. The dealer stated that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 130,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local Auto Zone where it was scanned and the code for the failure of the catalytic convertor was retrieved. Additionally, the contact stated that the catalytic convertor had previously been replaced 3 years earlier. The contact stated that the catalytic convertor was rattling whenever the vehicle was started. The vehicle was taken to the same local dealer however, the vehicle was not diagnosed or repaired because the warranty had expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.
The rear backup camera does not work at all.i am elderly and cannot turn my head over my shoulders.the screen is constantly blue when i need to reverse and the message that the camera is malfunctioning is on the blue screen.Ford has a lot of rear camera issues on their late modle vehicles.they have admitted that vehicles going back to when they introduced the rear cameras that they do not work and it seems that the fusions have been forgotten about.THIS IS WRONG WAY TO THINK AND WE NEED A RECALL.I have friends and family that have affected vehicles and we are all complaining.Ford needs to own up to this and they need to do right or we will not be buying Ford anymore.Do Better Ford,lives are at stake.
Coolant is leaking into cylinder 3 of the engine causing a misfiring and code P0303 to present itself. White exhaust is seen when the vehicle is turned on. Lots of vibrations present and the check engine light stays on. My mechanic provided me with the documentation of what he found and said it would cost 14 thousand dollars to replace. Mechanic said to bring it to a ford dealership to confirm their findings. I went to a ford dealership and explained to them what was found by my mechanic and told them to do a diagnostic on their end. The dealership confirmed the findings and sent all documentation to ford corporate headquarters with price quotes and everything so that they can repair the issue since this problem is seen on all ecoboost engines in all ford models. Ford corporate denied everything and said that my vehicle was too old and that this is not a known "issue" with their vehicles. I searched online and found multiple people having several issues with ford fusions that have the ecoboost engine problems. Ford is denying everything and they know this has been an on going issue for a long time. The first time this issue appeared for me was on May of 2024.
The contact's girlfriend owns a 2015 Ford Fusion. The contact stated while driving at approximately 30 MPH, the transmission hesitated to shift into the intended gear; while the vehicle was parked, the vehicle independently moved. She had to pull to the side of the road for several minutes and shut the vehicle off in order for the vehicle to return to normal operation. No warning light was illuminated. The failure occurred on several different occasions. The contact did research and was made aware of the NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The vehicle was towed to an independent mechanic to get a diagnosis; the diagnosis was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
The contact owns a 2015 Ford Fusion. While the contact's brother-in-law was parking the vehicle, the gear shifter was shifted into park(P); however, after exiting the vehicle, the vehicle rolled backward. The contact's brother-in-law enabled the parking brake to stop the vehicle. The contact's brother-in-law noticed that the gear shifter had independently shifted into neutral(N). The dealer was made aware of the failure. The contact was informed of an undisclosed recall repair for the failure; however, the VIN was not included. The contact was informed that the shifter bushing needed to be replaced. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 146,695.
3 times in the past 4 days my trunk has opened while the car has been turned off. Thankfully not while I was driving. Not Yet anyway. The doors have unlocked on their own while driving and parked. And the keypad light stays on all the time. There has been no warning lights on the dashboard. It is a safety concern, cause if it did that while driving (I’ve heard of others this has happened to) things can fly out of the trunk and cause someone to wreck. Or my car could get stolen. It’s at a ford dealership now, they’ve had it for 28 hrs and still don’t know what’s wrong with it or how to fix it. I’ve read where this has happened to many ford vehicles and no one has answers nor how to fix it. Which that makes no sense to me. I don’t understand how this isn’t already a safety recall. And what are people like me suppose to do, drive around and hope for the best since even the ford dealership apparently can’t fix it. So please help!!
I've had recurring issues of brake failure. Thankfully, none of the issues have resulted in fatality, injury or major damage. My most recent issue happened as I was leaving my job. I depressed the brake to put the car in drive and the brake went down almost to the floor. I hesitantly drove the car to an auto shop near my home and was able to have the brakes serviced. I have included that invoice (10.02.24) along with some invoices from previous issues (09.07.17) (04.12.18). There have been recalls made concerning the break line in Ford Fusions that were released around the same time as mine (Recall #23S12). I question if, although my vin number does not show in the recall search, my car should have been included within this recall. I'm concerned and I would like to know if I have any options toward reimbursement for these repairs and/or a complimentary inspection to make sure there is indeed no safety issue that is connected Recall 23S12 or any other Ford brake line recall. Please review this information and follow up at your earliest convenience. Thanks
The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact made several attempts to restart the vehicle before being able to continue driving. The failure at first was intermittent but became more persistent. The vehicle was taken to a certified mechanic who diagnosed that the EVAP system had failed. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 160,000.
I own a 2015 Ford Fusion with over 160,000 miles on it. I noticed a substantial loss of coolant inside the car and decided to take it to a Ford dealership in October. I was told that my coolant was internally leaking into the combustion chamber. I decided to research why this issue occurred only a few weeks after buying the vehicle. I discovered that the 2015 Ford Fusion's engine, the 1.5 Liter EcoBoost engine, has an issue where the cylinder walls are too thin. This leads to a crack in the wall, which causes coolant loss and possible overheating. So, with that in mind, I was cautious with driving it long distances in fear of overheating. However, on Friday, November 1st, because of the coolant intrusion, the car overheated and now cannot be driven and needs to be repaired by replacing the engine.
The contact owns a 2015 Ford Fusion. The contact stated while the vehicle was at the dealer for a scheduled tire rotation, the contact was informed that the lug nuts were swollen. The contact was informed that the lug nuts needed to be replaced. The vehicle was repaired. The contact stated that a torch was used to remove the lug nuts. In addition, the contact was informed that the failure was a known issue. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 40,000.
The contact owns a 2015 Ford Fusion. The contact stated that after shifting into reverse, the transmission shifter became inoperable, and the transmission could not be shifted into gear. The vehicle was towed to the local dealer who diagnosed that the transmission shifter cable bushing had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 151,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine over heated with the engine temperature warning light illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated that the vehicle lost motive power with the engine overheating warning light illuminated. The contact stated that the vehicle shut off and failed to restart. The vehicle was towed to the residence and then was towed to an independent mechanic to be diagnosed. The contact was informed that coolant intrusion into the engine had damaged the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 180,000.
The contact owns a 2015 Ford Fusion. The contact stated while the vehicle was parked, there was white smoke intermittently coming from the exhaust pipe. No warning light was illuminated. The failure occurred on several occasions. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The mechanic made the contact aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 130,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated with the temperature gauge indicated that the engine was hot(H). The contact later checked the coolant level and discovered that the coolant level was low; the coolant was topped off and the check engine warning light disappeared. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The contact's wife took the vehicle to an independent mechanic where it was determined that there was a misfire in cylinder #2. The dealer and the manufacturer were notified of the failure and informed the contact that there were no recalls on the VIN for the engine. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 167,000.
Check engine light, Code P0303. #3 cylinder misfire. Coolant leaking into cylinders 2 & 3 due to faulty casting of the short block. This was a known defect of 2015 Ford Fusion 1.5 liter EcoBoost engine by Ford Motor Co. No recall was issued. I was not notified of this defect until it happened. Ford covered repairs for some vehicles but not mine stating I was not within the required timeframe. I had to pay $7200.00 to repair this problem. I only had 80,000 miles on the car. I feel a recall should have been issued on all these cars since Ford knew about the defect. Please look into this and require Ford to issue a recall. Thank you.
The contact owns a 2015 Ford Fusion. The contact stated that after parking in the driveway and shifting to park, the contact exited the vehicle with the engine idling and the front driver’s side door opened. The contact walked down the driveway to retrieve the mail and suddenly the vehicle erroneously rolled down the driveway. The opened door struck and knocked the contact to the ground. The contact reached inside the vehicle and depressed the brake pedal to stop the vehicle from rolling while his wife engaged the parking brake. During the failure the contact sustained a separated right shoulder. No medical treatment was received. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,000.
The contact owns a 2015 Ford Fusion. The contact stated that upon starting the vehicle, the RPM's immediately surged to 3,000 RPM. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed a crack in the engine block, allowing coolant to leak into the head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2322. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
My vehicle will not turn on after refueling, but there are no signs of visible damage. The check engine light remains illuminated, and the code read for the O2 sensors. The RPM jump up and down at the slightest push of the accelerator, and occasionally the engine will shut off when RPM drops to idle speed.
Complete loss of power steering/ABS/Traction Control
When it gets warm outside, the seatbelt on the driver's side freezes in the resting position, so I cannot buckle up before I drive. It takes a while before I can use the buckle. This means I either drive unsafely to a meeting or wait for the inside of the car to cool down enough to buckle up to drive. I have let Ford know (case number: CXH-02550071-N4S4M4).
Rear door lach wont lach. Door just swings open. Will call dealer today. Happened yesterday 8/25 2024.
The contact owned a 2015 Ford Fusion. The contact stated that while driving at unknown speeds off the freeway in the rain, a 2006 Ford Fusion veered into her lane and hit her vehicle, which caused her to drive on the curb and hit a metal light pole and telephone pole. There were no warning lights illuminated. The air bags deployed emitting debris, and her right hand was broken, burned, and scared. The ambulance took her to the hospital, where she received medical attention. The contact noticed smoke inside the vehicle. A police report was filed. There were no reported fire. The vehicle was towed to a tow lot. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 115,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed into a gas station, the contact shifted the transmission into reverse(R); however, the transmission inadvertently shifted into park(P). The transmission fault message was displayed. The contact stated that the transmission seized while in park(P). The vehicle was towed to the dealer, and the contact was informed that the vehicle had previously been repaired under NHTSA Campaign Number: 18V471000 (Power Train), but the failure persisted. The dealer determined that the shifter cable bushing needed to be replaced for the second time. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 147,000.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle vibrated abnormally and lost motive power. The vehicle was taken to an independent mechanic, who replaced the ignition coils and spark plugs however, the failure persisted. The vehicle was then taken to the dealer, where it was determined that cylinder #2 had low compression, there was scoring on the piston wall, the piston ring was damaged, and the long block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 40,000.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Electric Parking Brake would unexpectedly while driving at various speeds without driver input. The contact then had to press the release for an extensive amount of time before the Electric Parking Brake was released, allowing the contact to return to driving the vehicle. The message “Electric Parking Brake Service Required” was displayed. The contact stated that the radio display screen had begun flashing on and off while driving at approximately 25 MPH. The dealer was contacted and confirmed that the parts for the recall repair were not available. The dealer was unable to confirm when parts would be available. The dealer was unable to determine the cause of the Electric Parking Brake failure. The manufacturer was not made aware of the issue. The failure mileage was 120,000. Parts distribution disconnect.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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