2015 Ford Fusion complaints

The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the vehicle shuddered and there was white smoke coming from the exhaust pipes. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that there was a coolant leak into the engine and that the engine needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to a local independent mechanic where it was diagnosed that the ignition coils and spark plugs needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken back to the local dealer where it was diagnosed and determined that the engine needed to be replaced again. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.

The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was serviced under an unknown recall repair for the power steering module. The recall repair was completed, and the vehicle was towed to the residence. The vehicle was then towed to another dealer to be serviced for an alternator replacement. The contact stated that while at the dealer, the vehicle was started, and several unknown warning lights were illuminated. The contact turned the vehicle off. The vehicle was diagnosed with power steering module failure. The contact was informed that the power steering module needed to be replaced. The vehicle was not repaired. The contact was advised to have the vehicle towed back to the dealer where the recall repair for the power steering module was completed. The vehicle was towed back to the dealer who completed the recall repair. The manufacturer was made aware of the failure; however, the contact was informed that the repair was not eligible for coverage under warranty for the recall repair. The failure mileage was unknown. 's

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine was overheating. The vehicle was taken to a local dealer where it was diagnosed that the water jacket in the cylinder was cracked. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,278.

The contact owns a 2015 Ford Fusion. The contact stated that the taillights failed to turn off as designed. The contact had to disconnect the battery for the taillights to be turned off. Additionally, the Hill Assist warning light was illuminated after reconnecting the battery. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that there was no recall coverage on the vehicle and referred the contact to the NHTSA hotline. The failure mileage was approximately 114,352.

While driving “steering fault. Service now” light illuminated. Next steering wheel locked up and displayed “steering loss stop safely” and “advance service trac”. Car could not be steering and had to be towed, now shop says rack and pinion needs replaced

The contact owns a 2015 Ford Fusion. The contact stated that after parking the vehicle, it was discovered that brake fluid was leaking from the front driver’s side wheel well. The vehicle was taken to the local mechanic who diagnosed that the front driver's side brake hose had ruptured, causing the brake fluid leak. The brake hose was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 96,355.

Power steering rack is completely destroyed and not safe to drive. I see recalls for other fusions for power steering , but not the 2015 fusion. I think this needs to be investigated.

My first problem is that when i try to accelerate the speed it acts as if it doesn’t want to go above the speed that I’m already going! Also my engine light pops on and off and says it could be a number of things such as my brakes and exhaust. The last problem is that my brake lights will not turn off at all.

Got an "Steering Assist Fault" indication on my dash and I can no longer turn my steering wheel. This is a well documented recall with older models but mine was not included in the recall. I've taken it to the local dealer and been told it will require replacement of the entire assembly. Older online reports said this was a $2,200 repair. I was just quoted $2,900 by the dealer. This is outrageous. Ford should not be allowed to get away with this. They positioned the electric steering motor (with enclosed electronics) next to the exhaust manifold. The electronics can't handle the heat being so close even with the stupid heat shield between the two. The recall should be extended to all Ford vehicles that use this technology.

NO WARNING LIGHTS PRIOR TO THE PROBLEM. THE CAR WAS DIAGNOSED BY A FORD DEALERSHIP. THE ENGINE NEEDS TO BE REPLACED DUE TO COOLANT GETTING IN THE CYLINDER. THERE IS A TSB ABOUT THIS ISSUE. IT IS A KNOWN PROBLEM FOR THIS CAR. NOW FORD IS OFFERING NO ASSISTANCE IN FIXING THE PROBLEM.

The contact owns a 2015 Ford Fusion. The contact stated while starting the vehicle, there was an abnormal ticking sound coming from the vehicle. The contact stated that the engine coolant over temperature warning light was illuminated. The contact also stated that the warning light illuminate after several attempts to add coolant to the vehicle. The contact was unaware of coolant leaking from the vehicle. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 120,000.

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated that the gear shifter seized and remained in drive. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the shifter cable bushing had detached and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to NHSTA Hotline for assistance. The failure mileage was approximately 225,974.

The contact's niece owns a 2015 Ford Fusion. The contact stated that while his niece was driving at an undisclosed speed, the steering wheel seized. The contact stated that the failure occurred while his niece was making a right turn. The vehicle was towed to the contact's residence. The contact stated that in May 2024, NHTSA Campaign Number: 18V167000 (Steering) and 19V632000 (Steering) recall repairs were completed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately, 93,326.

The contact owns a 2015 Ford Fusion. The contact stated while driving 20 MPH, the contact's wife became aware that the engine was overheating, with the check engine warning light illuminated. That contact also stated that after inspecting the vehicle, he became aware that the coolant reservoir was empty. The vehicle was towed to the dealer to be diagnosed. The contact was informed that coolant was leaking into the cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHSTA Hotline to report the failure. The failure mileage was approximately 159,900.

Took vehicle to Ford dealership for routine maintenance 5 June 2024. At end of servicing, service advisor reviewed findings of the multi-point inspection with me (attached), advising all wheel lug nuts (20) on the vehicle were "swollen" and needed to be replaced; failure to do so will result in being unable to remove any wheel in the event of an emergency, i.e., flat tire, as the provided 19" lug nut wrench ( or any substitute 19" socket will not fit). Quoted price of $337.60 for nuts ($447.52 incl labor). I passed. Ordered one piece chrome lug nuts (20) for $40, and a $45 half size socket set (19.5mm) online and changed them myself. Research on the issue reveals Ford is aware of this safety defect of two piece swelling lug nuts, yet refuses to recall affected vehicle or remedy the safety issue. All affected vehicles need to be recalled and corrected by Ford immediately, our lives/safety is at risk with this issue.

Prior to leaving for a weekend trip, we filled our 2015 Ford Fusion with engine coolant, as it was low. After returning from the trip, we started the care and noticed some white smoke coming from the tail pipe. While traveling around 20mph, the check engine light on the dash began to flash, and the car began to shake violently. We pulled over, and identified that the engine coolant was empty. We stopped at a gas station to fill it up. Upon returning home, we scheduled an appointment with our independent mechanic, to check for a coolant leak. He was able to recreate the white smoke, after noticing that the engine coolant was empty again. He filled it back up, and 24 hours later, the coolant was empty, despite the car not being driven. He advised that there is a possible leak, and he would pressure test it. After testing it, he confirmed that there is no leak in the coolant lines, however, there is a suspected leak within the engine.

Transmission went out on the highway.

The contact owns a 2015 Ford Fusion. The contact stated that while the vehicle was turned off with the gear shifter in park(P), the vehicle began to roll forward while the contact was in front of the vehicle. The vehicle was on an incline and independently stopped after rolling forward. The vehicle was taken to an independent mechanic where the mechanic informed the contact of NHTSA Campaign Number: 22V413000 (Power Train) which the mechanic linked to the failure. The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 190,000.

235/45R18, the tires wander on grooved highways (groove wander). They throw the car left and right. This is a safety concern as it creates dangerous instability. Looks like the tire tread is incompatible with some road surfaces (grooved highways) and creates a safety hazard (car violently swerving at highway speeds). Wheel balancing and alignment was done to eliminate these as potential contributors. The store refuses to accept the tires for a return.

Took the car in to have a tire replaced and was told the swollen lug nuts prevent them from removing the tire. I had issues with lug nuts on another wheel but was able to get them off and replaced them. I shouldn't have to be paying $27 for lug nuts that are defective.

After fueling in the car up i drive it and it stalls out while driving

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge started to indicate that the engine was overheating. The contact stated that the vehicle lost motive power, and the contact observed smoke coming from the engine compartment. The blank warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 156,000. The VIN was not available.

Took my car to the dealership for an oil change and tire rotation. The technician told me they cannot get the tires off to rotate them because the tire lug nuts were swollen. He asked me if I wanted to replace them. I agreed after he said that if I were to get a flat tire it would be hard to get it off to fix it. Basically, this issue became a safety one. I never had an issue with swollen lug nuts with previous cars I had own. Thank you for gathering these type of issues.

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle misfired, and the check engine warning light illuminated. In addition, the engine seized. The contact restarted the vehicle, and the vehicle was driven to the dealer. The contact stated that while driving to the dealer, the vehicle was idling roughly and shaking. The vehicle was diagnosed with engine failure due to coolant intrusion in cylinder #3 and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 95,380.

I noticed the coolant level keeps getting low. There was a large amount of white smoke coming from the exhaust. It sounds like water in the dash. Now the car is barely drivable. No warning lights have come on.

Spent savings on my kid’s car. Now Needs New Engine I bought my kid a 2015 For Fusion from my best friend. It was under 100k miles. I purchased it in December. She had checked out, regular oil changes. She never had issues aside from the brake light. I paid $8000. With tax, tag, title and insurance start, it was over $9000 We take it in January took to my mechanic whom I have been using almost 20 years, very reliable and honest, for oil change and to fix the wiring of the brake light. That cost a few hundred. March the AC went out. That was about $1400. Then took in for next oil change and had to get rear brakes done, which was prepared for that one, it was time. That was a few hundred. Then the car starts shaking, take it back, they replace a coil pk and some other stuff. That was almost $300. I am almost $13000 in, it has taken my emergency savings. Breaks down again, told no compression in cylinder three. After he takes it a part, the piston is burnt up and has caused damage to the cylinder. It needs a new engine. I have to order the engine, which is $2700 to $3100 and my mechanic is gonna do it for $1800, which includes the additional parts like timing belt. I talked to ford as everyone I talk to say it is super rare to have to replace the engine under 100k miles. My mechanic said he read up on this car and the 1.5/6 turbo engines have a tendency to burn up. I think Ford should be responsible for this obvious defect. Not sure how to go about it. Ford told me that I have t

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle seemed to shift improperly, after which the contact heard an abnormal rattling noise coming from underneath the vehicle. The vehicle was taken to the dealer, who diagnosed a failure with the transmission flex plate. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 22N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Fusion Energi. The contact stated that while driving at 55 MPH, the driver slammed on the brake pedal, the vehicle veered towards the left, and crashed into the guardrail. The vehicle was uncontrollable. There were no warning lights illuminated. There were no reported injuries, fire, police report or air bag deployment. The contact was able to continue to driving. The contact called the local dealer, but the vehicle was not diagnosed or repaired. .The manufacturer was not contacted. The failure mileage was approximately 167,000.

Power steering went out and has a recall for it on the website but under the car doesn't, have it but it went out all of sudden

The contact owns a 2015 Ford Fusion. The contact stated while driving 45 MPH, the steering wheel began to wobble continuously. The contact received notification of NHTSA Campaign Number: 19V632000 (Steering). The contact stated the vehicle was taken to a dealer where it was diagnosed as a failure with steering gear motor which needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was unknown.

1. The Ford dealership in Glendale, CA refused to do the brake pedal recall, but it shows as complete. The car was bought at this dealership and never had work done to the brake pedal. (NHTSA CAMPAIGN ID: 23V162000). 2. The car burns oil way quicker than it indicates. This has happened twice to me now where I had to replace the entire engine because I completely ran out of oil before I was due for a change. I check my oil religiously after that because there are no signs of leakage. I checked my oil [XXX] after having my oil changed on [XXX] and its bone dry I have only driven under 3000 miles. I still have over 2000 miles until im suppose to change my oil and its only been 2 months. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I took my vehicle into dealer because the steering was not smooth. It appeared to be hanging up and at times difficult to maintain control of the vehicle. The problem was diagnosed by the dealer as being “internal” to the steering rack. The vehicle only has 26,000 miles on it. A search of recalls was completed on the vehicle and two recalls were completed for “corrosion” to the steering box. One recall in 2015 and one in 2018. These recalls were performed on vehicles operating in states such as my own (Northeast Ohio) where road salt could cause the corrosion. I suspect that the corrosion entered my steering rack and is affecting the steering of the vehicle. Since two recalls were done involving the steering mechanism, maybe the whole mechanism should be replaced, as how can we be certain that the corrosion was limited to just the outside of the mechanism.

The contact owns a 2015 Ford Fusion. The contact stated while driving 20 MPH, the vehicle began to hesitate upon depression of the accelerator pedal with the check engine warning light illuminated. The contact initially drove the vehicle home and was later able to drive the vehicle to a local dealer. The contact was informed by the dealer that there was a crack in the engine cylinder short block and that the engine needed to be replaced. The manufacturer was notified of the failure. The vehicle had been repaired. The failure mileage was approximately 35,000.

I brought a 2015 Ford Fusion and the airbags was missing as well as unrepairable overheating issues in the engine. I replaced the whole cooling system and the reason for overheating still can’t be determined. I brought the car for $5000 and had $3000 of work done and it is still not drivable. The dealer refused to fix it or give a refund. I still have not been able to drive the car.

Within in the past year I have had to have my entire rear brake system repaired and they keep stating that the emergency park brake is malfunctioning and getting stuck. I have had those parts replaced and now I being told again that the same problem is occurring. There has to be an issue with the brake system that keeps causing this to happen after repairs have been made.

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the electronic power steering failed to function properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rack and pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.

The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was diagnosed by an independent mechanic. The contact was notified of a misfire in cylinder #3. The contact was informed that the ignition coils and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 105,000.

My vehicle began having low coolant, smoking from tail pipe, running erratically, and numerous codes including ( P-300 codes). My only transportation and before I made it home the engine turned off completely and did not crank or turn over at all.. I felt the engine was about to catch on fire and so I got out and called family member for a tow and ride home. My car has been sitting in the driveway for at least 2 months. Im a veteran, and making it to doctors appointments is a big issue.

I've already submitted this complaint before and nothing is done by it and investigator investigated this but I'm still continuing to have this problem and Ford will not fix the issue unless I spend thousands of dollars. I am having an issue with the safety airbag system the AC system not working The windows do not work, passenger windows don't work , ac control system doesn't function...

When taking my car in for regular servicing, I was told that the tires could not be rotated because of swollen lug nuts. My vehicle has 11,777 miles. Without proper tire rotation, I cannot effectively drive safely without risk to myself and others. So, I opted to have the lug nuts replaced in fear of future problems should I need to remove a tire. Not being a mechanic, I have no idea what constitutes the look or feel of swollen lug nuts. My car was serviced on March 12 and 13, 2024 at the cost of $381.86 (lug nuts: $257.35)

Have had the power train and transmission worked on since I have owned this car. Now again the transmission is messing up. This car has less than 100,000 miles there is no reason for this many issues with the power train.

The contact owns a 2015 Ford Fusion. The contact stated while driving 70 MPH and attempting to decelerate, with the brake pedal depressed all the way to the floorboard, the vehicle failed to decelerate as intended. Upon natural speed loss and increased effort depressing the brake pedal, the contact was able to pull to the shoulder of the roadway and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the brake caliper, resulting in abnormal wear and tear on the rear passenger’s side brake pad. The vehicle was not repaired. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.

This car has cut off (lose power)twice while driving. Crank back up fine . It’s definitely a hazard if your on the interstate.

The contact owns a 2015 Ford Fusion. The contact stated that when the vehicle was started, the vehicle was idling roughly and emitting white smoke from the exhaust pipe. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that there was coolant intrusion into one of the cylinders. The cylinder was replaced, and the vehicle was repaired. The contact researched online and related the failure to the manufacturer Technical Service Bulletin: 19-2139 Coolant Intrusion into the Cylinder (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 111,000.

While attempting to pull out of a parking space, the electric power steering was not functioning properly and it was very difficult to turn the wheel. Warning lights were illuminated for "Hill Start Assist Not Available", "Service AdvanceTrac", and "Steering Assist Fault Service Required". The vehicle was undrivable and this could have been dangerous had this failed while driving. The vehicle was towed to a dealership, which replaced "faulty steering rack and rusted clamp" in addition to corresponding bolts. The car's mileage was 49,466. This appears to be the same problem as NHTSA complaints #11569485, #11569595, and others. Similarly, this failure seems related to NHTSA Campaign Number: 19V632000 (Steering), which applies to other 2015 Ford Fusions, but not this specific VIN for unclear reasons. Ford was notified of the failure but said the only recourse was to file a complaint with the NHTSA.

One night my car was completely off. The key wasn’t in the ignition and I woke up in the middle of the night and my back brick lights were on. And the next day I couldn’t start my car. I’m not sure if it drained my battery and I had to buy a new battery.

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the "Steering Loss Imminent," message was displayed. The contact became aware that electric power steering assist was inoperable after parking the vehicle. The traction control warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering gear. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.

My 2015 Ford Fusion 1.5L Ecoboost has exhibited behaviors that are reflected in TSB 22-2229 or the most updated version of this TSB. Ever since I purchased the vehicle in January 2023, I have had to refill the coolant reservoir more than 5 times, and have had blueish-white smoke billow from the exhaust. Just today, February 12, 2024, when leaving my house, upon acceleration, the same tinted smoke was expelled from my exhaust, leaving a cloud in two different spots in my neighborhood. And when I left work later this evening, I had to refill my coolant AGAIN because the reservoir was empty! If Ford knows this is an issue, why has no recall happened?

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 40-45 MPH, the vehicle lost power steering functionality, and the steering wheel locked. The message “Steering Locked. Stop Safely” was displayed. The contact exited the highway, and the vehicle made an abnormally loud sound and decelerated independently. Additionally, the steering wheel shuddered significantly. The contact drove to a parking lot and parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering suspension and the steering column were locked. The dealer determined that the steering gear needed to be replaced. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 108,000.