Page 17 of 20 · complaints 801–850 of 997

2015 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Power Train
Filed Aug 30, 2018111,000 milesCA

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN FORD (555 CYPRESS AVENUE, REDDING, CALIFORNIA 96001, (530) 241-4321) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS INOPERABLE AND WAS TOWED TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Unknown or Other
Filed Aug 30, 2018TX

I WAS NOTIFIED OF RECALL 18S20 FOR MY FOR FUSION AROUND MID AUGUST. ON AUGUST 29, AFTER GETTING GAS THE SHIFTER WOULD SHIFT TO DRIVE BUT THE CAR WOULD NOT SHIFT AT ALL AND THEREFORE WE WERE UNABLE TO DRIVE IT. MY HUSBAND WAS ABLE TO GET IT TO MANUALLY SHIFT BY TINKERING WITH THE ENGINE SHIFT, AND WE WERE ABLE TO PUT IT IN DRIVE AND DROVE TO NORTH CENTRAL FORD IN RICHARDSON TEXAS. THERE WE WERE TOLD THAT IT WAS THE RECALL ISSUE BUT THEY WOULD BE UNABLE TO FIX IT OR HELP US BECAUSE THEY DID NOT HAVE THE GO AHEAD FORM FORD MOTOR COMPANY OR THE PARTS. HOWEVER, THEY SAID THAT IF WE PAID FULL PRICE TO FIX IT, $700 DOLLARS, THEY WOULD BE ABLE TO FIX IT FOR US AND WHEN FORD APPROVED THE FIX THEN WE WOULD BE REIMBURSED. WE DIDN'T HAVE THE $700, SO THE MANAGER JIM AYO EXPLAINED THAT THERE WAS NOTHING THEY COULD DO. THIS RESULTED IN LOSS OF WAGES FOR A FULL DAY'S JOB AND A CAR THAT IS NOT RUNNING OR USABLE. I AM BAFFLED AT THE FACT THAT IT IS A FORD ISSUE FROM A RECALL BUT I AM EXPECTED TO FIX IT. THE APPROXIMATE FIX TIMEFRAME IS JULY 2018 OR AFTER. I WOULD LIKE A SOLUTION ASAP AS THIS IS MY VEHICLE FOR TRAVELING TO WORK.

Power Train
Filed Aug 29, 201868,700 milesNC

TL* THE CONTACT OWNS A 2015 FORD FUSION. ONCE THE VEHICLE WAS PLACED IN PARK, IT BEGAN TO ROLL AWAY. WHEN THE CONTACT STARTED THE VEHICLE, THE GEAR SHIFT WAS IN NEUTRAL. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,700.

Power Train
Filed Aug 25, 2018FL

FORD SENT OUT A PRE RECALL LETTER A MONTH AGO BUT THEY DON'T HAVE A FIX FOR IT. YESTERDAY AFTER I STARTED MY CAR I WENT TO TAKE MY CAR OUT OF PARK, THE GEAR SHIFT MOVES BUT THE CAR DOESN'T ACTUALLY GO TO ANOTHER GEAR. THE TRANS SHIFTER CABLE BUSHING NEEDS REPLACING. FORD DOESN'T HAVE A FIX FOR IT AND THEY ARE NOT TRYING TO RESOLVE THE ISSUE. I LITERALLY HAVE TO GO WITHOUT A CAR UNTIL THE GET S PART WHICH I HEARD WAS THE MIDDLE OF NEXT YEAR.

Power Train
Filed Aug 23, 2018WV

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN) AND CALLED TODD JUDY FORD OF CHARLESTON (304-344-1601, 1900 PATRICK ST PLAZA, CHARLESTON, WV 25387) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System › Instrument Cluster/Panel
Filed Aug 21, 201823,685 milesPA

TL* THE CONTACT OWNS A 2015 FORD FUSION. ON SEVERAL OCCASIONS, THE INSTRUMENT PANEL LIGHTING FAILED TO OPERATE. THE FAILURE PREVENTED THE CONTACT FROM VIEWING THE FUEL GAUGE, SPEEDOMETER, AND TACHOMETER. THE CONTACT STATED THAT THE LIGHTING RETURNED AFTER APPROXIMATELY 20 MINUTES. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO APPLE FORD (3250 CAPE HORN RD, RED LION, PA 17356, (717) 244-7677) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,685.

Power Train
Filed Aug 21, 201876,430 milesPA

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE WAS SHIFTED INTO NEUTRAL AND BECAME JAMMED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO MURPHY FORD (3310 TOWNSHIP LINE RD, CHESTER, PA) WHERE IT WAS CONFIRMED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER REFUSED TO COMPLETE THE RECALL REPAIR FOR FREE, STATING THAT THE RECALL WAS A PRELIMINARY NOTICE. THE VEHICLE WAS NOT REPAIRED DUE TO THE CONTACT NOT HAVING THE FUNDS. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO PAY FOR THE REPAIR AND BE REIMBURSED WHEN THE PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,430.

Power Train
Filed Aug 21, 201885,000 milesNY

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHEN THE VEHICLE WAS PLACED IN PARK, THE "TRANSMISSION NOT IN PARK" INDICATOR ILLUMINATED AND THE SHIFTER LOCKED. THE VEHICLE WAS TOWED TO VAN BORTEL FORD, INC. (71 MARSH RD, EAST ROCHESTER, NY 14445, 585-586-4415) WHERE THE CONTACT WAS INFORMED OF AN UNKNOWN PENDING RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT NEEDED TO PAY FOR THE REPAIRS AND BE REIMBURSED IF THE RECALL BECAME FINALIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000. THE VIN WAS NOT PROVIDED.

Power Train
Filed Aug 21, 201870,000 milesCA

ON AUGUST 20TH, 2018 I PREPARED TO PARK MY FORD FUSION SE. I PULLED FORWARD ALIGNING THE CAR WITH THE PARKING SPACE. I PLACED THE AUTOMATIC TRANSMISSION GEAR SHIFT STICK IN REVERSE. I PRESSED ON THE GAS PEDAL. INSTEAD OF THE CAR GOING BACKWARDS IN REVERSE THE CAR MOVED FORWARD AS IN DRIVE. FORTUNATELY THERE WERE NO PEOPLE OR PROPERTY IN FRONT ME. HAD THERE BEEN A PERSON IN FRONT OF ME, MY VEHICLE WOULD HAVE RUN OVER THEM POSSIBLY CAUSING SEVERE INJURY OR DEATH. THE CAR COULD NOT BE DRIVEN AND WAS TOWED TO A FORD DEALERSHIP WHERE A MECHANIC STATED THE PROBLEM WAS WITH THE BUSHING IN THE TRANSMISSION CABLE THAT HAD TO LEAD TO SIGNIFICANT ENOUGH WEAR TO CAUSE THE TRANSMISSION SHIFTER CABLE TO BREAK. FORD PRESENTS THIS AS A BENIGN PROBLEM THAT COULD CAUSE THE CAR TO FAIL TO SHIFT INTO PARK. MY EXPERIENCE WAS THE CAR NOT ONLY FAILED TO SHIFT INTO PARK WHEN I TRIED. MY EXPERIENCE WAS THE CAR WENT IN THE OPPOSITE DIRECTION FROM THE GEAR I SHIFTED IT INTO. AS STATED THIS HAS THE POTENTIAL TO CAUSE DEATH, SEVERE INJURY AND PROPERTY DAMAGE. I CONTACTED FORD THIS MORNING. THERE WAS RESPONSE WAS "WE ARE SORRY." THERE IS NO ACKNOWLEDGEMENT ABOUT THE SERIOUS SAFETY ISSUE INVOLVED. THIS ISSUE IS THE SUBJECT OF A FORD RECALL: 18S20 / NHTSA 18V471. MY FORD DEALER ACKNOWLEDGED THERE WAS A RECALL THAT WAS GOING TO HAPPEN BACK IN JULY BUT HE DID NOT SPECIFY WHAT THE RECALL ISSUE WAS ABOUT. FORD IS DRAGGING ITS FEET ON THIS RECALL. FORD IS DELAYING SOLVING THIS PROBLEM. MY CAR CAN NOT BE DRIVEN.

Power Train
Filed Aug 20, 201889,000 milesTN

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS IDLING, THE CONTACT SHIFTED INTO PARK AND THE VEHICLE ROLLED AWAY INDEPENDENTLY. THE "TRANSMISSION NOT IN PARK" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AUTONATION FORD WOLFCHASE (7925 STAGE RD, MEMPHIS, TN) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE DEALER REFUSED TO PERFORM THE REPAIR FOR FREE OF CHARGE DUE TO THE RECALL NOTICE BEING A PRELIMINARY NOTICE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. PARTS DISTRIBUTION DISCONNECT.

Power TrainCrash
Filed Aug 20, 201887,588 milesFL

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE ROLLED BACKWARDS AND CRASHED INTO THE VEHICLE IN THE REAR. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIFTER CABLE WAS DETACHED. THE MECHANIC RE-ATTACHED THE SHIFTER CABLE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,588.

Suspension
Filed Aug 20, 201888,000 milesLA

THE SHIFTER ON MY CAR READS PARK BUT THE ACTUAL GEAR IT IS IN IS NEUTRAL. I'VE TAKEN THE CAR TO SUPREME FORD IN SLIDELL, BUT WAS TOLD THE PARTY'S TO FIX THE RECALL WEREN'T IN. I THEN CALLED THE CORPORATE OFFICE AND WAS TOLD I WOULD HAVE TO PAY FOR A DIAGNOSTIC BEFORE GETTING THE RECALL FIXED ON MY VEHICLE. I THOUGHT MY CAR WAS IN PARK ONE NIGHT AND IT ENDED UP ROLLING INTO SOMEONE'S DRIVEWAY BY THE TIME I WOKE UP THE NEXT MORNING.

Unknown or Other
Filed Aug 17, 201848,695 milesCA

I HAVE RECEIVED A SAFETY RECALL NOTICE 'SAFETY RECALL NOTICE 18S20/ NHTSA RECALL 18V471. ON AUG 15, 2018 MY CAR'S SHIFTER BECAME STUCK ON THE PARK POSITION HOWEVER THE NOTIFICATION ON THE DASH BOARD STATED 'TRANSMISSION NOT ON PARK.' I HAD MY CAR TOWED TO THE DAVID W. WILSON'S VILLAFORD ON AUG 16, 2018 AT 9:56AM. THE DEARLER STATED THAT THEY WOULD HAVE MY CAR DIAGNOSED AND IF IT WAS THE RECALLED PART THEN THEY WOULD LET ME KNOW WHAT OPTIONS I HAD. THE DEALER STILL DID NOT HAVE A DIAGNOSIS FOR ME AS OF 10:09AM ON AUG 17,2018 WHICH IS WHEN I DECIDED TO CALL CUSTOMER RELATIONS AT FORD MICHIGAN'S HEADQUARTERS. I HAD A CASE MADE WITH THE FORD HEADQUARTERS WHICH RESULTED IN THE DEALERSHIP NOTIFYING ME THAT I COULD HAVE A RENTAL FROM THEM WHILE THEY CONTACTED THE FORD HEADQUARTERS ABOUT HOW TO MOVE FORWARD. THE DEALERSHIP THEN STATED THAT THIS WAS AN ADVANCED RECALL WHICH FORD HEADQUARTERS IS NOT YET COVERING AND BECAUSE THEY ARE CONTRACTED THEY WOULD NOT PAY OUT OF POCKET TO PROVIDE ME WITH ANY ASSISTANCE TO HELP THE SITUATION. ONCE I ASKED WHY THIS RECALL ISN'T BEING COVERED THEY CHANGED THEIR STORY SAYING IT WASN'T INTACT THE RECALLED PART BUT A CABLE. I CALLED FORD HEADQUARTERS AGAIN AND THEY AND ASKED THE FORD DEALERSHIP TO CHECK IF THEY HAD ANY RESOURCES TO HELP ME SINCE THE NEW PART WAS NOTE YET AVAILABLE. THE DEALERSHIP STATED THAT FORD WAS NOT GOING TO COVER ANYTHING FOR THIS RECALL YET AND BECAUSE OF THIS I WOULD NEED TO PAY OUT OF POCKET FOR A RENTAL OR TO HAVE MY CAR REP

Seat Belts
Filed Aug 16, 2018AR

THE BUCKLE ON THE CENTER REAR SEAT STRAP IS INSTALLED BACKWARDS CAUSING IT TO BE TWISTED WHEN BUCKLED. IT WILL NOT UNTWIST. THIS IS A MAJOR SAFTY HAZZARD AS SEAT BELTS WORN INCORRECTLY CAN CAUSE DAMAGE TO INTERNAL ORGANS WHEN AN ACCIDENT. THIS HAS RENDERED MY MIDLE REAR SEAT UNSAFE TO USE.

Power Train
Filed Aug 16, 201890,000 milesIN

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS PARKED AND ATTEMPTING TO TURN OFF THE ENGINE, THE VEHICLE ROLLED AWAY. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE EMERGENCY BRAKE WAS ENGAGED IN ORDER TO STOP THE VEHICLE, BUT THE GEAR SHIFTER FAILED TO ENGAGE IN PARK. THE VEHICLE WAS TOWED TO DON HINDS FORD INC. (12610 FORD DR., FISHERS, IN 46038, (317) 849-9000) WHERE THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT RECEIVED NOTIFICATION OF THE RECALL, BUT THE PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Aug 15, 201879,000 milesMN

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING INDICATOR FLASHED. THE DEALER (BOB LOWTH FORD, 3010 BEMIDJI AVE, BEMIDJI, MN 56601, 218-308-6938) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE PURGE VALVE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER PROVIDED NO REMEDY OTHER THAN THE DEALER REPLACING THE PART. THE CONTACT STATED THAT THE VEHICLE WAS HESITANT WITH A LOSS OF ENGINE POWER, STALLED, AND WOULD CRANK, BUT NOT START. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000. **TR *JS

Power Train
Filed Aug 14, 201870,600 milesTX

I PULLED IN TO A PARKING SPACE AND PLACED MY VEHICLE IN PARK, AS I WAS GETTING READY TO EXIT MY CAR THE CAR STARTED TO MOVE FORWARD, I CHECK TO MAKE SURE THE VEHICLE WAS IN PARK, THE SHIFTER WAS STUCK IN PARK, AND THE INSTRUMENT PANEL WAS IN DRIVE. I CHECKED TO ASSURE THE VEHICLE WAS OFF AND REMOVED THE KEY AND PUT THE PARKING BRAKE ON. I WAS PANICKED THAT MY CAR WAS STILL IN MOTION AND COULD HAVE IT HIT ANOTHER VEHICLE, OR A PERSON IN THE PARKING LOT OR MYSELF. WHEN THE TOW TRUCK DRIVER REMOVED THE PARKING BREAK THE CAR WAS STILL OUT OF GEAR AND THE OPEN DOOR KNOCKED HIM OFF BALANCE. THE FORD DEALER FOUND THAT THE BUSHING ON THE SHIFTER CABLE WAS MISSING, AND THE WHOLE SHIFTER CABLE AND BUSHING HAD TO BE REPLACED. I HAVE NO CONFIDENCE THAT THE PARTS PUT ON MY VEHICLE ARE GOING TO LAST. WHEN I ASKED ABOUT THE RECALL, I WAS TOLD THAT THE RECALL WAS NOT IN EFFECT YET, BECAUSE THE PARTS ARE UNAVAILABLE. I PAID FOR THIS OUT OF POCKET. I DID NOT RECEIVE A SAFETY NOTICE AS STATED IN THE NHTSA RECALL #18V-471 REPORT. I BELIEVE THAT FORD IS VERY NEGLIGENT IN NOTIFICATIONS TO THE OWNERS OF THERE VEHICLES. A LETTER TO OWNERS AS STATED IN THE ABOVE REPORT "DESCRIPTION OF REMEDY PROGRAM" IS A SIMPLE THING TO HAVE ISSUED SO PEOPLE ARE SAFE, BEFORE THE PARTS ARE AVAILABLE; I DID NOT RECEIVE A LETTER FROM FORD MOTOR CO. IF SOMETHING IS NOT DONE SOON SOMEONE IS GOING TO BE INJURED OR KILLED BY THIS ISSUE. I BELIEVE THAT THIS VEHICLE IS VERY UNSAFE TO DRIVE WITH THE STEERING WHEEL RECALL AND

Engine
Filed Aug 11, 2018110,000 milesCA

WHILE DRIVING THIS VEHICLE THE ENGINE MISFIRES DECREASE IN POWER AND COMPLETELY STOPS ACCELERATION. IT ALSO USES A GREAT DEAL OF FUEL. THE COOLANT CONSTANTLY LEAKS OUT AND THE ENGINE OVERHEATS EVERY FEW MINUTES. THE CAR ALSO OVERHEATS WHEN SITTING IN A PARKED POSITION. WHILE DRIVING ON THE FREEWAY THE CAR SLOWED TO 25MPH. WE WERE VERY CLOSE TO BEING INVOLVED IN AN ACCIDENT.

Unknown or Other
Filed Aug 9, 2018100,000 milesGA

THE SHIFTER CABLE FAILED TO ENGAGE AND MY CAR WAS STUCK IN REVERSE AND BEGAN BACKING UP WHILE GEAR SAID IT WAS IN PARK. I TURNED CAR OFF AND IT WOULD NO LONGER CRANK BECAUSE GEAR WAS SHOWING IN REVERSE. I CONTACTED DEALERSHIP REGARDING RECALL AND THEY SAID I HAD TO PAY FOR IT. RECALL NUMBER IS 18V471

Power Train
Filed Aug 9, 201855,666 milesCA

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHEN ATTEMPTING TO SHIFT THE GEAR SHIFTER INTO REVERSE, THE INSTRUMENT PANEL DISPLAYED PARK. THE VEHICLE WAS TOWED TO HARROLD FORD (1535 HOWE AVE, SACRAMENTO, CA 95825, (877) 514-2833) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,666. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Aug 9, 2018AR

MY CAR WAS PART OF THE RECALL FOR THE BUSHING CABLE BUT WAS TOLD BY THE DEALERSHIP WHO WAS TOLD BY THE SPECIALTY GROUP AT FORD THAT IT WAS NOT AN ACTUAL RECALL SO I WILL HAVE TO PAY FOR THE REPAIRS UPFRONT UNTIL IT BECAME A LEGITIMATE RECALL AND THE PARTS WERE AVAILABLE. I EVEN HAD MY CAR TOWED TO THE DEALERSHIP UNDER THE IMPRESSION THAT THE COST WOULD BE COVERED BY FORD SINCE IT HAS SOMETHING TO DO WITH THE RECALL BUT NOW AFTER SPEAKING TO THE DEALERSHIP THAT IS NOT A GUARANTEE NOR IS THE RENTAL CAR THAT I AM HAVING TO USE SINCE MY CAR IS DOWN DUE TO THE RECALL. I FILED A PREVIOUS COMPLAINT REGARDING THE SHIFTER CABLE BUSHING GOING OUT BUT THIS COMPLAINT IS IN REGARDS TO FORD NOT HAVING THE BUSHING OR THE SHIFTER CABLE TO FIX MY CAR EVEN THOUGH I WAS TOLD THAT IT WOULD BE FIXED IN A COUPLE OF DAYS, I WOULD PAY FOR THE REPAIRS THEN THEY WOULD REIMBURSE ME ONCE IT BECAME AN ACTUAL RECALL. I AM NOT REFUSING THE REPAIRS BUT CAN NOT WAIT A MONTH FOR THE PARTS TO COME IN NOR CAN I AFFORD A BILL FOR OVER $500 THAT WAS PART OF A RECALL THAT FORD ISSUED BUT IS NOW SAYING IS NOT AN ACTUAL RECALL. WHAT AM I SUPPOSED TO DO? I AM GOING TO GO GET MY CAR AND HAVE A MORE RELIABLE FIGURE FIX MY CAR AND PROCEED FROM THERE. ALSO NOW I AM OUT A TOW BILL AND $35 FOR 3 DAYS ON A RENTAL SINCE FORD DID NOT DO WHAT THEY SAID THEY WOULD DO STATED ON THEIR DECLAIMER THAT DEALERS WILL REPLACE THE SHIFTER CABLE BUSHING AT NO COST TO THE CUSTOMER EXCEPT THIS CUSTOMER. THIS WAS ON THEIR FORD MEDIA WEBSITE

Steering
Filed Aug 8, 201872,880 milesNY

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING LESS THAN 25 MPH, THE STEERING WHEEL SEIZED. THE CONTACT HAD TO RESTART THE VEHICLE APPROXIMATELY FOUR TIMES BEFORE THE STEERING WHEEL WOULD WORK PROPERLY. IN ADDITION, THE WARNING INDICATORS ON THE STEERING WHEEL ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (HEALEY FORD LINCOLN, 2528 ROUTE 17M, GOSHEN, NY 10924, (877) 706-3640) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS 72,880.

Power Train
Filed Aug 7, 201862,000 milesAR

TL* THE CONTACT OWNS A 2015 FORD FUSION. UPON PARKING AND EXITING THE VEHICLE, IT STARTED TO ROLL BACKWARDS UNTIL THE BRAKE PEDAL WAS DEPRESSED. AFTER THE FAILURE, THE VEHICLE FAILED TO ENGAGE INTO ANY GEAR. IN ORDER TO KEEP THE VEHICLE FROM MOVING, THE EMERGENCY BRAKE HAD TO BE ENGAGED. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V417000 (POWER TRAIN), BUT THE DEALER (MCLARTY DANIEL FORD, 2609 S WALTON BOULEVARD, BENTONVILLE, AR 72712) WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Jul 31, 2018MD

RECALL NUMBER:18S20 NHTSA RECALL NUMBER:18V471 ON JULY 20,2018 APPROXIMATELY 3:45AM I PULLED IN A PARKING LOT I PUT MY CAR IN PARK AND WENT TO GET OUT OF MY VEHICLE AND MY VEHICLE BEGAN TO ROLL BACKWARDS ALMOST RUNNING OVER MY FOOT AS I WAS EXITING MY VEHICLE , I IMMEDIATELY JUMPED BACK INSIDE TERRIFIED AND HELD MY FOOT ON THE BRAKE WHILE HAVING AN PANIC ATTACK. I SAT FOR HOURS HOLDING MY FOOT ON THE BRAKE BECAUSE I COULDN'T BREATHE AND COULDN'T THINK WHEN I FINALLY COULD CATCH MY BREATH AFTER SEVERAL PHONE CALL ATTEMPTS I FINALLY GOT A RELATIVE ON THE PHONE AND ASKED WHAT TO DO, THEY SUGGESTED PUTTING MY EMERGENCY BRAKE ON UNTIL I COULD CONTACT MY DEALERSHIP WHICH DIDN'T OPEN UNTIL 9:30AM. AFTER TESTING I RECEIVED A PHONE CALL SAYING THE BUSHINGS THAT ATTACH THE SHIFTER CABLE TO THE TRANSMISSION HAD DETACHED FROM THE TRANSMISSION CAUSING MY VEHICLE TO BE IN PARK BUT STUCK IN REVERSE CAUSING THE VEHICLE TO ROLL BACKWARDS WITHOUT ME KNOWING BECAUSE I THINK IT'S IN PARK AND THERE'S NO SIGN OF ME KNOWING IT'S STUCK IN REVERSE EXCEPT WHEN IT STARTED TO ROLL AWAY AND ALMOST OVER ME AS I WAS GETTING OUT. THIS HAS BEEN SUCH AN BIG INCONVENIENCE FOR ME THIS HAS CAUSED ME TO MISS WORK FROM 7/20/2018-7/24/2018 BECAUSE I HAD NO TRANSPORTATION TO WORK (MY COMMUTE TO WORK IS 1.5 HOURS), MY SON WAS NOT ABLE TO GO TO CHILDCARE,ECT. AND FORD HAS OFFERED ME NO HELP BECAUSE THEY SAY THE REPLACEMENT BUSHINGS AREN'T EVEN IN PRODUCTION YET. FORD IS TELLING ME THERE IS NOTHING THEY CAN DO BECAUSE

Steering
Filed Jul 30, 201852,000 milesFL

DEAD BATTERY AND NOW HAVE ISSUES WITH POWER STEERING ASSIST!

Power Train
Filed Jul 27, 201881,932 milesOH

I INITIALLY CALLED ON 724/2018, INCIDENT# 1256726. I HAD AN ISSUE WHERE MY CAR WAS PLACED IN PARK, BUT CAR THOUGHT IT WAS STILL IN DRIVE. FOUND OUT THERE WAS AN OPEN RECALL FOR THIS ISSUE (MANUFACTURER RECALL#18S20). I ALSO REACHED OUT TO FORD MOTORS, WHO ADVISED TO WAIT UNTIL CAR DIAGNOSED AND SEE WHAT REALLY CAUSED THE ISSUE. PER THE AUTONATION FORD DEALERSHIP THAT WORKED ON MY CAR, IT WASN'T THE EXACT SAME CAUSE AS THE RECALL, BUT THE EFFECT WAS THE SAME THAT THE CAR NOT KNOW WHAT GEAR IT WAS ACTUALLY PLACED IN... GEAR SHIFT STOPPED WORKING, BRAKE LIGHTS STOPPED WORKING, THEN ENGINE WOULDN'T START, AS CAR ALREADY THOUGHT IT WAS IN DRIVE. FORD ADVISED IF ISSUE NOT CAUSED BY WHATS IN RECALL THAT I WOULD HAVE TO PAY. MY RESPONSE WAS "IF SOMETHING ELSE CAUSED THE EXACT SAME ISSUE, SOUNDS LIKE THE RECALL SHOULD BE ADJUSTED TO COVER MORE THAN JUST ONE CABLE. SEEMS LIKE FORD AGREED, BECAUSE THEY FIXED THE ISSUE FOR FREE. PAPERWORK SAYS ISSUE WAS "CABLE ASSEMBLY- SELECTOR LEVER. SHIFTER CABLE WAS REPLACED. I THEN CALLED FORD MOTOTRS THE NEXT DAY TO FOLLOW-UP ON MY PREVIOUS CALL... I WAS ADVISED THAT PART FOR THE RECALL WOULDN'T BE AVAILABLE UNTIL LATE SEPTEMBER, WHICH IS A VERY LONG TIME FOR AN UNSAFE CAR. MY ISSUE IS THIS IS MY 2ND RECALL, AND I'VE ONLY OWNED THE CAR FOR 3 MONTHS. I ADVISED FORD MOTORS I FELT THE CAR WAS UNSAFE. REP ASKED ME "WHAT DO YOU WANT"... I ADVISED I WOULD LIKE TO SEEK POSSIBLE TRADE-IN FOR A SAFER CAR, AND THIS CAR, NOR ANY CAR WITH 2 RECALLS SHOULD STIL

Power Train
Filed Jul 26, 2018MI

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTH BROTHERS FORD, INC. (33300 FORD RD, WESTLAND, MI 48185, (734) 421-1300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power Train
Filed Jul 25, 201873,000 milesNJ

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE ATTEMPTING TO PLACE THE GEAR SHIFTER IN THE PARK POSITION, THE GEAR SHIFTER SEIZED IN REVERSE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. LARSON FORD (1150 OCEAN AVE, LAKEWOOD, NJ 08701, (888) 318-8974) WAS NOTIFIED AND THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

Power Train
Filed Jul 24, 2018SC

MY 2015 FORD FUSION HAS DIFFICULTY CHANGING GEARS WHILE DRIVING, SPECIFICALLY SHIFTING FROM FIRST TO SECOND, THEN SECOND TO THIRD. ALSO, ROUGH SHIFTING FROM PARK TO REVERSE WITH MY FOOT ON THE BRAKE. THE LATEST INCIDENT WAS WHEN I MOVED THE GEAR SHIFT FROM PARK TO REVERSE AND THE CAR DID NOT SHIFT INTO GEAR. I PUT IT BACK INTO PARK, THEN INTO REVERSE AGAIN AND IT SHIFTED. I DRIVE IT HOME, VERY SLOWLY, AND HAD IT TOWED TO THE DEALERSHIP THE NEXT MORNING. FORD CORPORATE IS INVOLVED, AFTER FOUR MONTHS OF ME ASKING FOR A NEW TRANSMISSION, AND THEY HAVE NOT INFORMED ME OF A CONCLUSIVE DECISION ON WHAT THEY ARE GOING TO DO. I AM AFRAID FOR MY LIFE TO DRIVE THIS VEHICLE, AND HAVE TOLD THE DEALERSHIP AND FORD CORPORATE SO MULTIPLE TIMES. THE CAR ISN'T GENERATING ANY CODES, AND THEY HAVE, SO FAR, REFUSED TO PUT A NEW TRANSMISSION AND ASSOCIATED PARTS IN THE VEHICLE. I DO NOT QUALIFY FOR THE LEMON LAWS IN MY STATE BECAUSE I AM THE SECOND OWNER OF THE VEHICLE. HOWEVER, I PURCHASED IT AS A CERTIFIED PRE-OWNED VEHICLE FROM WHAT I THOUGHT WAS A REPUTABLE DEALER. IN DEALING WITH THIS DEALERSHIP, I HAVE COME TO REALIZE THAT THE DEALER IS WORTHLESS AND SHADY. I'M WORKING WITH ANOTHER DEALER NOW, AND THEY SEEM TO BE A BIT BETTER. FORD CORPORATE IS REFUSING TO TAKE RESPONSIBILITY FOR THE ISSUES WITH THIS DEATHTRAP THEY SOLD ME, AND I'M STRUGGLING TO GET OUT OF THE CAR EVEN THOUGH IT'S BEEN IN THE SHOP FIVE TIMES NOW FOR THE SAME ISSUE. MY CAR IS STILL UNDER WARRANTY. THEY HAVE REPLACED SEVERAL

Seat Belts
Filed Jul 14, 201870,000 milesCA

MY DAUGHTER AND SON WERE EXITING THE CAR FROM THE REAR SEAT AND MENTIONED THAT THE SEATBELTS WOULD NOT GO BACK. REAR RIGHT-HAND AND LEFT SIDE SEATBELTS ARE LOCKED AND WILL NOT RETRACT.

Steering
Filed Jul 12, 201842,000 milesCO

ON JULY 5TH WHEN I GOT IN MY VEHICLE TO GO TO WORK I TRIED TO START THE CAR AND AT FIRST IT WOULDN'T START. TRIED AGAIN AND THE CAR STARTED AND THEN MANY WARNING LIGHTS FLASHED ON THE DASHBOARD. POWER STEERING ASSIST FAULT AND TRACTION CONTROL ON. AND TOLD O SERVICE IMMEDIATELY.I TRIED BACKING OUT OF MY GARAGE BUT STEERING WHEEL WAS COMPLETELY LOCKED UP AND UNABLE TO STEER. HAD THE CAR TOWED TO DEALERSHIP AFTER 5 DAYS WAS CALLED BACK AND WAS TOLD THE HE POWER STEERING RACK WOULD HAVE TO BE REPLACED AND THE BATTERY WAS BAD TOO. FOR A TOTAL COST OF $2600. FROM OTHER REPORTS ONLINE HIS HAPPENS FREQUENTLY WITH FUSIONS. THERE WAS A RECALL FOR THE STEERING RACK BY MY MODEL WAS NOT INCLUDED. ONLY 42,000 MILES ON CAR WITH REGULAR DRIVING AND PARKED IN GARAGE WHEN NOT IN USE. VEHICLE SHOULD NOT HAVE FAILED THIS QUICKLY. IF I WAS DRIVING WHEN THIS HAPPENED I WOULD HAVE HAD NOT CONTROL AND MOST LIKELY WOULD HAVE CRASHED.

Fuel/Propulsion System
Filed Jul 10, 201897,000 milesAZ

INITIAL FAILURE OF DEFECTIVE THROTTLE BODIES ON FORD ESCAPE AND FUSION,YOU HAVE LET FORD GET AWAY WITH EXTENDING THE WARRENTY ON SEVERAL YEARS OF THIS DANGEROUS FAILURE BUT THEY REFUSE TO DO ANYTHING WHEN IT FAILS AND STARTS WORKING AGAIN AFTER SITTING AND RESTARTING. WHILE DRIVING ON A BUSY CITY STREET WITH MULTIPLE LANES IT LOST ALMOST ALL POWER AND THEY CAR SLOWED AND WOULD NOT ACCELERATE. THIS CAN STRAND PEOPLE AND BE DANGEROUS TO THEM AND OTHERS NEARBY ON THE ROAD.MINE HAPPENED ON A 2015 FORD FUSION WITH NO WARNING.

Steering
Filed Jun 21, 2018GA

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (RIVERTOWN FORD, 706-653-7420) WAS CALLED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Engine
Filed Jun 18, 201835,000 milesIL

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT POWERED OFF THE ENGINE WHILE IN TRAFFIC. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. IN ADDITION, THE CONTACT HEARD A LOUD ABNORMAL NOISE COMING FROM THE FUEL TANK AREA WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

Engine
Filed Jun 14, 201869,000 milesAZ

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. WHEN THE VEHICLE WAS RESTARTED, THE INSTRUMENT PANEL LIGHTING FAILED TO ILLUMINATE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

SteeringCrash1 injured
Filed Jun 11, 201850,000 milesNE

TL* THE CONTACT OWNED A 2015 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL DETACHED FROM THE STEERING COLUMN. AS A RESULT, THE CONTACT CRASHED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR BRUISES AND BACK PAIN THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INSURANCE LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Power Train
Filed Jun 5, 2018CO

THERE IS A SHIFT LAG BETWEEN 2ND AND 3RD GEAR COLD OR HOT, ESPECIALLY WITH GRADUAL ACCELERATION. FORD REPLACED THE SHIFT SOLENOID, WITH NO IMPROVEMENT. TOOK IT BACK AND THEY SAID THEY RECEIVE AN SSM FORD TO THE EFFECT THAT IT WAS NORMAL TO HAVE THIS ISSUE.

Power Train
Filed Jun 5, 201872,500 milesIL

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS ENGAGED IN THE PARK POSITION, THE INSTRUMENT PANEL DISPLAYED "REVERSE". THE CONTACT HAD TO ENGAGE THE EMERGENCY BRAKE TO KEEP THE VEHICLE FROM ROLLING AWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,500.

Engine
Filed Jun 3, 201883,000 milesTN

TAKATA RECALL. FIRST IS DUE WE HAD WAS THIS TIME LAST YEAR WHERE A BLOWN HEAD GASKET CAUSED US TO HAVE TO REPLACE THE ENTIRE ENGINE AT 52,000. TODAY WE GO TO LEAVE AN THE CAR SAYS IT'S IN N WHEN IT'S ACTUALLY IN PARK. WILL NOT ALLOW US TO MOVE SHIFTER BUT THE KEY IS ABLE TO BE REMOVED AS WELL AS YOU CAN EASILY PUSH THE CAR AND MOVE IT LIKE IT WAS IN N AGAIN WITH NO KEY IN IGNITION. PLEASE HELP DIRECT US IN THE RIGHT DIRECTION

Seat Belts
Filed May 30, 2018NC

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 18V167000 (STEERING); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FELIX SABATES FORD LINCOLN AT (704) 552-2760 (7601 S BLVD, CHARLOTTE, NC 28273) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING).

Engine
Filed May 29, 201844,000 milesMI

ENGINE UNEXPECTEDLY SHUTS OFF WHILE DRIVING. WHILE DRIVING AT LOW SPEED IN PARKING LOT I WENT OVER A BUMP AND THEN THE ENGINE SHUT OFF. ODOMETER IS AT APPROXIMATELY 44000. THIS OCCURRED ONCE BEFORE SEVERAL MONTHS AGO UNDER THE SAME CONDITIONS BUT I WAS NOT SURE WHAT TO MAKE OF IT.

Air BagsCrash1 injured
Filed May 26, 2018GA

I WAS DRIVING MY CAR AT THE DAY TIME AND I WANTED TO AVOID A DEER CROSSING THE ROAD, THE CAR STEERING WHEEL LOCKED UP AND COULD NOT TURNED THE WHEEL. CONSEQUENTLY, THE CAR HITS A TREE AND GOT TOTALLY DAMAGE. WHEN THE CAR HITS THE TREE, THE AIRBAGS DEPLOYED BUT DID NOT STAY INFLATED, BUT INSTEAD DEPLOYED DEFLATED.I WAS SERIOUSLY INJURIED AND GOT TRANSPORTED TO THE TRAUMA CENTER IN ATLANTA FOR EXAMINATION. THE REASON I AM REPORTING THIS COMPLAIN IS THAT MY CAR FORD FUSION 2015 IS ON RECALL BY FORD COMPANY. ON MAY 22/2018, I TOOK THE CAR TO THE FORD DEALERSHIP LOCATED IN THE CITY I LIVE TO FIXED THE PROBLEM. THE SAME DAY THE COMPANY CALLED ME THAT THE PROBLEM IS FIXED AND THE CAR NEEDS TO BE PICK UP. WHAT I DID. MY ACCIDENT HAPPENED ON THE THIRD DAY AFTER THE WORK. SO, I DID NOT KNOW IF THE REAL PROBLEM IS FIXED. IF YES, WHY THE STEERING WHEEL IS LOCKED AND I COULDN,T CONTROL THE CAR? BEFORE THE ACCIDENT, I OFTEN AVOID DEERS ON THE RAOD AND NOTHING HAPPENED. WHY THE ACCIDENT HAPPENED AT THIS TIME? AFTER THE ACCIDENT, THE POLICE CAME AND THE RESCUE TEAM CAME TO THE PLACE AND THEY WILL MADE THE REPORTS TO THE INSURANCE COMPANY FOR CLAIMS. BUT I HAVE TO DO THIS TO THE OFFICIAL DEPARTMENT TO INVESTIGATE THE PROBLEM AND TO TAKE THE APPROPRIATE ACTION AGAINST FORD COMPANY. THIS WILL SAVE OTHER CITIZEN LIVE ON THE ROAD. THANKSTO BE TO THE GOD THAT I AM ALIVE. I GOT MINOR INJURIES ON MY ARMS BUT FEEL PAINS IN SOME PARTS OF MY BODY. THE DOCTOR PRESCRIBED SOME PAIN KILLERS THA I AM USING

Service Brakes
Filed May 24, 201847,000 milesMI

VEHICLE WAS IN MOTION AFTER EXITING THE FREEWAY FROM A 45 MINUTE DRIVE AT 70 MPH. BRAKES NEEDED MORE PRESSURE THAN NORMAL TO SLOW AND STOP THE CAR. ONCE VEHICLE CAME TO A STOP AND WITHOUT APPLYING ANY ADDITIONAL PRESSURE TO THE BRAKE PEDAL THE PEDAL BECAME SPONGEY AND MOVED COMPLETELY TO THE FLOOR. I SHIFTED THE VEHICLE TO PARK AND TRIED THE BRAKES AGAIN, THIS TIME IT FELT OK. I CONTINUED DRIVING AND THE PEDAL CONTINUED TO DO THIS OVER AND OVER AGAIN. I PULLED INTO A AUTO PARTS STORE AND CHECKED THE BRAKE FLUID, THE RESERVOIR WAS NOT SHOWING ANY FLUID. I PROCEEDED INTO THE STORE PURCHASED ADDITIONAL BRAKE FLUID AND TOPPED OFF THE BRAKE FLUID. UPON GETTING BACK IN THE VEHICLE I TRIED THE BRAKES SEVERAL TIMES AND COULD NOT GET A FIRM PEDAL. I GOT BACK OUT OF THE CAR AND INSPECTED EACH OF THE WHEEL AREAS. UPON REACHING THE RIGHT FRONT I FOUND BRAKE FLUID RUNNING OUT FROM UNDERNEATH THE VEHICLE. AFTER CLOSER INSPECTION THE FLEX LINE TO THE CALIPER HAD FAILED AND WAS SPRAYING BRAKE FLUID WHEN THE BRAKE PEDAL WAS PRESSED AND SUCKING AIR INTO THE SYSTEM WHEN THE BRAKE PEDAL WAS RELEASED. THIS ENTIRE TIME THE CAR NEVER REPORTED HAVING ANYTHING WRONG WITH THE BRAKES. THERE SHOULD HAVE BEEN A WARNING LIGHT THAT THE BRAKE FLUID WAS LOW. ADDITIONALLY, THIS CAR ONLY HAS 47,000 MILES ON IT, THIS LINE SHOULD NOT HAVE FAILED THIS SOON.

Engine
Filed May 22, 201897,000 milesNC

THE VEHICLE WAS IN MOTION GOING ABOUT 40 MPH WHEN IT SUDDENLY LOST POWER AND THE ENGINE BEGAN RUNNING ROUGH. THE CAR JUST SLOWED SUDDENLY. THIS HAPPENED FOUR TIMES BEFORE FORD COULD GET THE CODE TO SHOW UP. IT WAS THE ELECTRONIC THROTTLE BODY.

Steering
Filed May 21, 201850,200 milesIL

2015 FORD FUSION 'S' (EPAS) DEFECT. 50,200 MILES ON ODOMETER AT TIME OF OCCURRENCE. VEHICLE WAS STATIONARY. FUSION'S 2.5L ENGINE (COLD) WOULD NOT START AFTER BEING AT REST FOR EIGHT HOURS. DISPLAY DEPICTED "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRAC". VEHICLE WOULD NOT START, EVEN WITH (PROPER) JUMP. ALL INTERIOR AND EXTERIOR LIGHTING WAS VERY BRIGHT. TOWED TO FORD DEALERSHIP. I WAS TOLD BY SERVICE MANAGER THAT BATTERY WAS "GOING BAD" AND TOLD OF $2086.00 FIX TO THE EPAS (ALONE). I WAS NOT PREVIOUSLY HAVING ANY STEERING ISSUES OR CONCERNS. NOTIFIED FORD INC. AND WAS ISSUED A "CAS" CASE NUMBER AND TOLD TO LOOK FOR AN EMAIL FROM THEM IN TWO DAYS WITH THEIR RESOLUTION DECISION, IF ANY. I AM NOT OPTIMISTIC. VEHICLE WAS PROPERLY MAINTAINED AND ALWAYS GARAGED. SEVERAL OF MY SERVICE VISITS WERE AT MULTIPLE FORD DEALERSHIPS, SO MAYBE THAT WILL HELP MY CASE. A TWO THOUSAND DOLLAR REPAIR, ON A "GARAGE KEPT" THREE YEAR OLD CAR, WITH 50K MILES, ALBEIT OUT OF 3/36 WARRANTY, IS SIMPLY NOT ACCEPTABLE. LUCKILY, NO ONE IN MY FAMILY WAS INJURED/KILLED BY THIS DEFECT. SADLY, FORD'S REFUSAL TO ACKNOWLEDGE THIS PROBLEM WILL OBVIOUSLY COST LIVES DOWN THE ROAD, DUE TO EPAS FAILURE, NOT TO MENTION FUTURE SALES.

Unknown or Other
Filed May 19, 2018VA

AFTER GETTING RECALL NOTICE, CALLED LOCAL DEALER OURISMAN FORD 3 TIMES TRYING TO SCHEDULE A REPAIR, EACH TIME BEING REFFERED TO A A "RECALL SPECIALIST" THAT EITHER GOES TO VOICE MAIL OR NEVER CALLS ME BACK. THEY WILL NOT SCHEDULE THE REPAIR

Steering
Filed May 18, 2018MO

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOMMARITO FORD (675 DUNN RD, HAZELWOOD, MO 63042, (314) 895-0600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE AFTER JULY OF 2018 FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed May 9, 2018TX

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. MAXWELL FORD (5000 SOUTH FRONTAGE ROAD, AUSTIN, TEXAS 78745, (512) 443-5055) STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Apr 29, 201860,000 milesOK

2015 FORD FUSION- AFTER SITTING FOR SHORT PERIODS OF TIME THE VEHICLE WILL NOT TURN ON UNTIL MULTIPLE ATTEMPTS. THE BATTERY IS GOOD. NO JUMP IS REQUIRED. VEHICLE WILL GO FROM NO POWER ON THE FIRST ATTEMPTED START TO MANAGING TO POWER ON WITHIN A COUPLE OF MINUTES. WHILE IN DRIVE, THE VEHICLE WILL NOT SWITCH GEARS APPROPRIATELY. THE ENGINE WILL REV, PULL, AND THEN SWITCH GEARS VERY ROUGHLY. THIS HAS BEEN LOOKED AT BY A LOCAL MECHANIC. THE MECHANIC COULD NOT FIND ANY PROBLEMS EVEN THOUGH IT HAS BEEN A CONSISTENT OCCURRENCE. MECHANIC STATED THAT THIS IS COMMON IN NEWER FORDS.

Visibility/Wiper
Filed Apr 24, 201820,400 milesOH

AFTER WIPERS HAVE BEEN RUN FOR A FEW MINUTES THEY START TO STUTTER AND SKIP. SOMETIMES THEY STOP HALFWAY DOWN THE WINDOW AND THEN AFTER A FEW SECONDS GO TO PARK POSITION. FORD DEALER TELLS ME PROBLEM STARTED WHEN THEY CHANGED TO THE "EURO" WIPER A FEW YEARS AGO. PUTTING IN A NEW MOTOR WON'T HELP, SAME PROBLEM. THE DEALER CHANGES ALL NEW 28" WIPERS TO 26 WHEN THEY DELIVER A CAR. MINE HAD 26" AND STILL HAS THE PROBLEM.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Ford Fusion → · Every Fusion year → · How the figures are calculated →