Page 14 of 20 · complaints 651–700 of 997

2015 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Steering
Filed Dec 26, 201969,407 milesNE

I WAS DRIVING BACK FROM GROCERY SHOPPING WHEN I LOST CONTROL OVER STEERING. THE MOMENT WHEN I LOST CONTROL WAS DURING MY SLIGHT RIGHT TURN MOVING AT SPEED OF ABOUT 30MPH I DID NOT KNOW WHAT HAPPENED AT THE MOMENT BECAUSE I WAS MORE FOCUSED TO NOT HIT ANYONE PRESENR AT THAT MOMENT ON THE ROAD. GOOD THING IS THAT SCHOOL ACROSS THE ROAD WAS CLOSED BECAUSE TIMING WHEN THIS HAPPEN WAS AROUND THE TIME WHEN PARENTS USUALLY PICK THEIR KIDS FOR SCHOOL. AFTER I PARKED CAR I INVESTIGATE TO SEE WHAT HAD HAPPEN. THERE WERE THREE MESSAGES INDICATING THAT SOMETHING WAS WRONG: 1. STEERING ASSIST FAULT - SERVICE REQUIRED, 2. SERVICE ADVANCETRAC AND 3. HILL START ASSIST NOT AVAILABLE. I WAS SEARCHING TODAY TO SEE OTHER PEOPLE EXPERIANCE AND RESULTS WERE POSITIVE A LOT OF CASES LIKE THIS ONE. THINGS THAT ALL REPORTS HAVE IN COMMON IS THAT ALL OWNERS NEEDED TO PAY TO FIX CAR NO OPTION FOR RECAL. EVENTHOUGH THAT MODELS LIKE THIS ONE USED TO HAVE SEVERAL THINGS THAT NEEDED TO BE CHANGED ON SIMILAT THINGS IN THE PAST.

Structure › Body
Filed Dec 23, 201932,700 milesCA

DRIVING FROM CA TO CO FOR CHRISTMAS. WHILE DRIVING DOWN THE ROAD, THE "DOOR OPEN" LIGHT CAME ON AND THE CHIME SOUNDED AS LOCKED LEFT REAR DOOR OPENED!! UNACCEPTABLE FOR A COMPANY THAT HAS MADE VEHICLES FOR OVER 100 YEARS! I DID A GOOGLE SEARCH ON THE PROBLEM LOOKING FOR A FIX. I FOUND A RECALL FOR YEARS 2013-2014 ONLY. NO RECALL FOR MY 2015, WHEN IT IS OBVIOUS THE COST SAVING MEASURES STILL APPLY. I HAD TO TIE THE DOOR CLOSED WITH THE SEATBELT, BUT IT'S NOT TIGHT ENOUGH TO KEEP THE WARNINGS OFF. NO ONE CAN SIT IN THE BACK SEAT DUE TO SEATBELTS BEING USED! WE ARE AFRAID THE OTHER DOOR LATCHES WILL SOON FAIL AS WELL. WE STILL HAVE TO DRIVE BACK TO CA! *DT *DL

Engine
Filed Dec 16, 201983,000 milesIL

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT ROLLED BACKWARDS. THE CONTACT USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO HAWK FORD OF OAK LAWN (708-599-6000, LOCATED AT 6100 W 95TH ST, OAK LAWN, IL 60453) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION LINKAGE CHAIN FRACTURED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE WORSENED. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND BLINKED. ALSO THE 'PULL OVER AND STOP THE ENGINE' WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. THE VIN WAS UNKNOWN.

Electrical SystemCrash
Filed Dec 12, 201960,000 milesIA

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, SEVERAL WARNING INDICATORS ILLUMINATED. THE INTERIOR DOME LIGHT ILLUMINATED AND THE AIR CONDITIONER ACTIVATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO DAHL FORD DAVENPORT (1310 E KIMBERLY RD, DAVENPORT, IA 52807, (563) 391-2600) WHERE IT WAS DIAGNOSED THAT THE OCCUPANT RESTRAINT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT PREVIOUSLY THE VEHICLE HAD BEEN INCLUDED IN A FRONT END COLLISION HOWEVER, THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS CONCERNED THAT THE FAILURE TO DEPLOY MAY HAVE BEEN DUE TO AN ISSUE WITH THE ORC MODULE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Service Brakes
Filed Dec 11, 201949,800 milesTX

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE CONTACT WAS AT A DRIVE THRU, THE BRAKES WENT OUT AND DID NOT STOP THE VEHICLE. THE CONTACT USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO MAC HAIK FORD (713-932-5000, LOCATED AT 10333 KATY FWY, HOUSTON, TX 77024) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE IN THE FRONT BRAKE LINE. THE VEHICLE WAS LEFT AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,800. *DT*JB

Power Train
Filed Dec 11, 2019122,500 milesAL

TL* THE CONTACT OWNS A 2015 FORD FUSION. AFTER THE VEHICLE CAME TO A COMPLETE STOP, THE SHIFT LEVER WAS PLACED IN PARK. AFTER EXITING THE VEHICLE, IT STARTED TO ROLL BACKWARDS. THE CONTACT STATED THAT THE FAILURE OCCURRED ONCE WITH THE SHIFT CABLE BEING FRACTURED. THE VEHICLE WAS REPAIRED PER A WARRANTY PROGRAM AT LONG-LEWIS FORD LINCOLN VOLKSWAGEN MITSUBISHI (2800 WOODWARD AVE, MUSCLE SHOALS, AL 35661, (256) 386-7800) IN SEPTEMBER OF 2017. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 18V471000 (POWER TRAIN) OR 19V362000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,500.

Engine
Filed Dec 9, 201972,000 milesSC

ON JUNE 9TH 2019 THE CHECK ENGINE LIGHT CAME ON MY 2015 FUSION WHILE DRIVING IN THE CITY. I TOOK THE CAR TO THE DEALERSHIP ON JUNE 10TH FOR A OIL CHANGE AND NOTIFIED THEM THE ENGINE LIGHT WAS ON. THEY PERFORMED THE 'WORKS' SERVICE AND TOLD ME THE LIGHT WAS NOT ON. THE LIGHT WAS ON WHEN I PULLED IN THE PARKING LOT SO IT IS MY BELIEF THEY CLEARED THE CODE WITHOUT PERFORMING A DIAGNOSTIC TEST. JUNE 29 THE ENGINE LIGHT CAME BACK ON. JUNE 30 I STOP AT AN AUTO PARTS STORE THAT DOES A FREE DIAGNOSTIC. THE RESULTS WERE MISFIRE ON CYLINDER 2. I TOOK THE CAR BACK TO THE DEALERSHIP JULY 1ST AND PRESENTED THEM WITH THE INFORMATION FROM THE AUTO PARTS STORE. THEY CONFIRMED THE MISFIRE AND REPLACED THE COIL PACK AND THE SPARK PLUG. ON JULY 3 AFTER DRIVING 100+ HIGHWAY MILES I PARKED THE CAR AND SEVERAL HOURS LATER WHEN I RETURNED THE CAR STALLED WHEN I STARTED IT. IT TOOK 3 ATTEMPTS BEFORE THE CAR STARTED. THE ENGINE WAS SPUTTERING AND THE LIGHT CAME ON BRIEFLY. JULY 12TH, THE ENGINE LIGHT CAME BACK ON WHILE ON THE INTERSTATE. THE CAR CONTINUED TO DRIVE NORMALLY. I PARKED THE CAR AT MY HOME. JULY 15TH STARTED THE CAR I COULD HEAR THE SOUND OF WATER RUSHING THROUGH THE DASH. I DROVE THE CAR 3 MILES TO THE DEALERSHIP AND NOTICED WHITE SMOKE COMING FROM THE TAILPIPE. I LEFT IT FOR A DIAGNOSTIC EVALUATION. THE FOLLOWING WEEK THE DEALERSHIP CALLS TO TELL ME THE CAR NEEDS EXTENSIVE ENGINE REPAIRS HEADS, GASKETS, ETC. AUGUST COMES AND THE DEALERSHIP STILL HAS MY CAR. A FEW WEEKS LATER I'M TOLD TH

Air BagsCrash
Filed Dec 4, 201997,500 milesTN

TL* THE CONTACT OWNED A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HYDROPLANED WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE SLID INTO A DITCH, ROLLED OVER SEVERAL TIMES, CRASHED HEAD ON INTO AN EMBANKMENT, AND LANDED ON ITS ROOF. NONE OF THE SEVEN AIR BAGS DEPLOYED. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGE AND WAS DEEMED DESTROYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY FOR INVESTIGATION. THEIR FINDINGS WERE STILL PENDING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 97,500.

Engine
Filed Nov 21, 201987,721 milesTN

SERVICE ENGINE LIGHT CAME ON AND THE CAR WAS RUNNING GOOD. DEALER CHECKED IT OUT COULDN'T FIND ANYTHING AT FIRST, PIN POINTED TO CYLINDER 1. DEALER PRESSURIZED THE CYLINDER TO CHECK FOR LEAKS, FOUND A CRACK IN THE CYLINDER WALL. I TOOK IT TO ANOTHER SHOP FOR A SECOND OPTION, THEY DID THE SAME CHECK AND FOUND THE SAME CRACK.VEHICLE ONLY HAS 87K ON IT. BOTH SHOPS ARE TELLING ME I NEED A NEW ENGINE. I STILL HAVE ANOTHER YEAR TO PAY ON THIS VEHICLE.

Latches/Locks/Linkages › Doors › Latch
Filed Nov 21, 201940,283 milesAZ

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE CONTACT'S HUSBAND WAS DRIVING 25 MPH, THE FRONT DRIVER'S SIDE DOOR OPENED ON ITS OWN AND THE DOOR AJAR WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO LAWLEY'S TEAM FORD (LOCATED AT 100 AZ-90, SIERRA VISTA, AZ 85635, (888) 874-9117) WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT DRIVER'S SIDE DOOR LATCH REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,283. *DL

Seat Belts
Filed Nov 16, 2019421,065 milesNC

THE DRIVER'S SIDE SEATBELT OR PASSENGER RESTRAINT ONCE UNLOCKED TO GET OUT OF CAR THE RESTRAINT (BELT) APPARENTLY WENT ALL THE WAY BACK UP IN THE HOUSING LEAVING MY DAUGHTER WITHOUT THAT SAFETY FEATURE WHEN SHE CAME OUT OF WORK TO DRIVE HOME. AFTER SHE GOT HOME AND TINKERED WITH THE HOUSING IT SOUNDED LIKE A METAL BALL MOVED INSIDE THE HOUSING AND SHE WAS ABLE TO GET THE BELT TO RELEASE AND HASN'T HAD A SIGNIFICANT PROBLEM SINCE. ALL OF THIS HAPPENED WHILE STATIONARY. SHE WAS ABLE TO PUT THE RESTRAINT ON THAT MORNING. DIDN'T NOTICE THE PROBLEM UNTIL SHE GOT BACK IN THE CAR TO COME HOME. SO THE CAR WAS PARKED FOR 10 HOURS, AS SHE DIDN'T NOTICE IT UNTIL SHE GOT IN THE CAR TO DRIVE HOME. APPARENTLY HAPPENED WHEN SHE GOT OUT OF THE CAR AS SHE HEARD NOTHING UNUSUAL WHEN SHE EXITED THE PARKED CAR TO GO INTO WORK. IT WAS WHEN SHE CAME OUT AND GOT IN THE CAR THE SAFETY BELT WOULDN'T RELEASE FROM THE HOUSING PART OF THE SAFETY RESTRAINT.

Engine
Filed Nov 15, 20192 milesAZ

ON FRIDAY, NOVEMBER 8TH I STARTED MY VEHICLE AND NOTICED MY STEERING WHEEL SHAKE FOR APPROXIMATELY ONE MINUTE. AS I PULLED OUT OF THE DRIVEWAY, I NOTICED DIFFICULTY ACCELERATING THE IDLE. AS I PULLED OUT OF MY NEIGHBORHOOD I NOTICED MORE PUSHBACK AS I ACCELERATED THE IDOL AND MY ENGINE LIGHT STARTED FLASHING. I IMMEDIATELY TURNED MY VEHICLE AROUND AND RETURNED HOME IN FEAR OF GETTING INTO A CAR ACCIDENT. I PROCEEDED TO TAKE MY VEHICLE TO A MECHANIC SHOP AND WAS QUOTED A STARTING $1,700 REPAIR FOR A HEAD GASKET REPAIR. AFTER SEARCHING THE INTERNET, I WAS SHOCKED HOW COMMON THIS REPAIR IS AND WAS IN DISBELIEF THIS PART IS NOT RECALLED AFTER I SEARCHED NHTSA.GOV. AS A CONSUMER, I'D LIKE TO REPORT THE HEAD GASKET IN THE 2015 FORD FUSION 2.5L TO THE NHTSA FOR REVIEW AND RE-CALL CONSIDERATION.

Steering
Filed Nov 14, 201965,002 milesVT

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL WAS LOOSE AND JIGGLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO COWLES PARKWAY FORD (703-986-5500, LOCATED AT 13779 NOBLEWOOD PLZ, WOODBRIDGE, VA 22193) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 65,002.

Engine
Filed Nov 11, 201966,997 milesCA

2015 FORD FUSION SE WITH 66,997 MILES ON IT STARTED TO RUN ROUGH THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO LOCAL CAR PARTS STORE FOR CHECK ENGINE LIGHT DIAGNOSIS THEY SAID IT WAS A MISFIRE IN CYLINDER 2. I THEN TOOK THE CAR TO MY MECHANIC AND 6000 DOLLARS LATER I WAS TOLD THERE WAS A CRACK IN THE BLOCK. THE CODES GAVE NO CLUE TO WHAT WAS WRONG AND CAR NEVER OVERHEATED. THIS IS RIDICULOUS FOR A 4 AND 1/2 YEAR OLD CAR THAT WAS BOUGHT BRAND NEW. I WOULD LIKE FORD TO ACKNOWLEDGE THIS AND REMBURSE ME.

Engine
Filed Oct 31, 201960,600 milesMA

BROUGHT CAR IN FOR SERVICE DUE TO CHECK ENGINE LIGHT AND BATTERY NOT CHARGING. REPLACED BATTERY, BUT CHECK ENGINE LIGHT REMAINED ON. AGAIN, WENT TO GET GET DIAGNOSTIC, RESULTED IN NEEDING CATALYTIC CONVERTER. PICKED UP CAR AND CHECK ENGINE LIGHT CAME BACK ON. RETURNED TO SERVICE NEXT DAY. DIAGNOSTIC SHOWED COOLANT LEAKED INTO THE ENGINE AND HEAD GASKET NEEDING REPLACING. THE RESULT IS NEEDING A NEW MOTOR. THIS ISSUE SEEMS SIMILAR TO NHTSA CAMPAIGN NUMBER: 17V209000. MY ISSUE SEEMS TO BE RELATED TO THIS RECALL ON THE 2013 AND 2014 FUSIONS. FORD IS PROVIDED $3,000 FOR THE REPAIR DUE TO ME BEING OVER 600 MILES OVER POWER TRAIN. MY CONCERN IS THE RECALL TO THE 13 AND 14 FUSION COULD BE BROADER THAN THOSE YEARS.

Fuel/Propulsion System
Filed Oct 28, 201964,000 milesTN

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL SUCTION NOISE COMING FROM NEAR THE FUEL TANK AREA. ALSO, THE VEHICLE SHUDDERED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE PURGE VALVE AND PCV) NEEDED TO BE REPLACED. JENKINS & WYNNE FORD, HONDA, & LINCOLN (2655 TRENTON RD, CLARKSVILLE, TN 37040, (931) 542-4886) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS CONTACTED AND PROVIDED THE SAME INFORMATION AS THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.

Fuel/Propulsion System
Filed Oct 26, 201942 milesVA

42K. ENGINE LIGHT CAME ON, DIAGNOSTICS REPORTED A BAD 02 SENSOR. NEVER HAD ANY KIND OF ISSUES WITH AN 02 SENSOR. CAN'T BELIEVE IT HAPPENED ON A 2015 MODEL.

Power Train
Filed Oct 23, 201974,000 milesNC

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AND "TRANSMISSION NOT IN PARK" APPEARED ON THE MESSAGE CENTER. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE. THE FOLLOWING DAY, THE VEHICLE WAS PICKED UP BY LAFAYETTE FORD LINCOLN (5202 RAEFORD RD, FAYETTEVILLE, NC 28304) AND THEY ALSO BROUGHT A LOANER VEHICLE. THE VEHICLE WAS TAKEN TO THE SAME DEALER SIX TIMES, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

Steering
Filed Oct 21, 201940,000 milesWV

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT WENT TO JOE HOLLAND CHEVROLET & IMPORTS (210 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25303, (304) 744-1561) WITHOUT HER VEHICLE AND WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE DEALER INFORMED THE CONTACT TO TAKE THE VEHICLE TO A FORD DEALER. THE CONTACT WENT TO TODD JUDY FORD (1900 PATRICK ST PLAZA, CHARLESTON, WV 25387, (304) 344-1601) AND WAS INFORMED THAT THE ONLY RECALL ASSOCIATED WITH HER VEHICLE WAS FOR THE TAKATA AIR BAGS. THE CONTACT WAS PROVIDED A COST ESTIMATE FOR A DIAGNOSTIC TEST TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED THAT THE ONLY RECALL THEY FOUND ON THE VEHICLE WAS FOR THE AIR BAGS. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Unknown or Other
Filed Oct 12, 20195,303 milesMD

I WAS MAKING A RIGHT HAND TURN AND MY LEFT BACK DOOR FLU OPEN,AND WILL NOT CLOSE. MY FRIEND HAD TO SIT IN THE BACK SEAT TO HOLD DOOR CLOSED.

Structure › Body
Filed Oct 12, 2019102,727 milesNY

WHILE DRIVING WITH MY 12 Y.O. GRANDDAUGHTER, THE PASSENGER SIDE DOOR LATCH FAILED.BASIL FORD SERVICE DEPT FOUND LATCH LEVEL BENT AND STUCK, ALSO STRIKER WAS LOOSE AND CROOKED. DEALER STATED THAT OTHER FORD FUSION LATCHES HAD BEEN REPLACED UNDER SAFETY RECALL, BUT NOT MY CAR. WE WERE DRIVING ON A CITY STREET AND TURNING LEFT

Service Brakes
Filed Oct 9, 201950,554 milesMO

ACTUALLY THIS HAPPENED TO ME TWICE. I WAS PARKED AND WHEN I TOUCHED THE BRAKES TO GO INTO REVERSE BUT THEY WENT ALL THE WAY TO THE FLOOR. I CALLED AAA TO TOW MY VEHICLE. THE 2ND TIME IT HAPPENED I WAS 5 MIN FROM MY HOUSE. AGAIN I WAS PARKED AT THE KIDS GAME AND WHEN I PRESSED THE BRAKES IT MADE ME THINK ABOUT THE 1ST EXPERIENCE. HOWEVER IT HAD A LITTLE PRESSURE BEHIND THE BRAKES AND I WAS ABLE TO PUMP MY BRAKES TO ENGAGE THEM THEREBY MAKING IT HOME. A FRIEND CAME OVER ADDED BRAKE FLUID AND I WAS SURPRISED THAT IT WAS TAKING ALL THE FLUID. TO MY SURPRISE ALL OF THE BRAKE FLUID WAS COMING OUT ON THE GROUND. BOTH TIMES THE DEALER CLAIMED THEY WERE NOT AWARE OF AN ISSUE WITH THE BRAKES AND AM RESPONSIBLE FOR THE COST OF THE REPAIRS IF IT'S NOT COVERED UNDER WARRANTY.

Engine
Filed Oct 8, 201990,000 milesFL

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A CODE FOR THE PURGE VALVE FAILURE WAS LOCATED. THE PURGE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, EACH TIME THE VEHICLE WAS FUELED, IT FAILED TO RESTART. THE VEHICLE WAS TAKEN BACK TO THE SAME INDEPENDENT MECHANIC AND A DIAGNOSTIC TEST LOCATED A PURGE VALVE FAILURE AGAIN. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT ALSO STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

Engine
Filed Oct 5, 201985,000 milesOH

2015 FORD FUSION 1.5L ECOBOOST ENGINE. ENGINE COOLANT LEAK - BLOWN INNER COOLER ASSEMBLY AND COOLANT INTAKE MANIFOLD ASSEMBLY. PROBLEM INITIALLY NOTICED WHILE DRIVING ON FREEWAY. ENGINE TEMPERATURE GUAGE MOMENTARILY SPIKED WHILE DRIVING. NO SMOKE OR UNUSUAL NOISE NOTICED WHILE DRIVING. PULLED OVER AND NOTICED COOLANT OVERFLOW TANK NEAR EMPTY. COOLANT REFILLED AN DRIVEN HOME. THIS HAPPENED ON 9/28/2019. TOOK TO NTB NEXT DAY ON 9/29/2019 TO HAVE PRESSURE TEST ON COOLANT SYSTEM. CAR SAT TILL MONDAY 10/30. NTB MISDIAGNOSED ISSUES STATING OVERFLOW RESERVOIR HAD SLOW LEAK. ON 10/1 NTB IDENTIFIED THAT THERE WAS A BLOWN GASKET SOMEWHERE ON THE CARS ENGINE THAT CAUSED COOLANT TO LEAK INTO ENGINE. 3 OF 4 SPARK PLUGS SATURATED WITH ENGINE COOLANT AND CAR WOULD NOT START. ON 10/1 CAR IMMEDIATELY TOWED TO NEAREST FORD MOTOR SERVICE CENTER. ENGINE TECHNICIAN STATED THAT ENGINE INNER COOLER ASSEMBLY AND INTAKE MANIFOLD ASSEMBLY HAD BLOWN AND COOLANT ENTERED THE ENGINE. THIS RESULTED IN NEARLY $1,400 WORTH OF INITIAL REPAIRS AND POSES A SAFETY HAZARD. FORD ENGINE TECHNICIAN STATED HE HAS SEEN A SIMILAR ISSUES ON QUITE A FEW OF THESE CARS. UPON INVESTIGATION I HAVE FOUND THAT IN 2017 THE 2013-2014 FORD FUSION HAD A RECALL FOR RELATED ISSUES THAT CAUSED COOLANT TO LEAK INTO THE ENGINE AND MAY POSSIBLY CAUSE THE ENGINE TO START ON FIRE. CURRENTLY MANY CUSTOMER REPORTS ON THE 2015 FUSION AS WELL BUT NO ACTION ON FORD MOTORS BEHALF.

Structure › Body
Filed Oct 4, 2019KY

I NOTICED MY FLOOR WAS WET IN THE BACK SEAT AT FIRST I THOUGHT IT WAS JUST FROM GETTING MY KIDS IN AND OUT IN THE RAIN BUT AFTER I CLEANED IT UP I NOTICED A DAY LATER IT WAS WET AGAIN AND I DIDNT HAVE MY KIDS IN THE CAR AND IT WAS RAINING. THE NEXT DAY I OPENED MY TRUNK LID AND FELT THE CARPETING AND IT WAS SOAKED SO I PULLED THE LINER OUT AND I SEEN STANDING WATER IN MY WHEEL WELL I VACUUMED THE WATER AND TO FIND MY LEAK I PULLED DOWN MY BACK SEATS AND CLOSED THE TRUNK LID AND I GOT PHONE TO RECORD IT I HAD MY WIFE SPRAY THE REAR END OF MY CAR WITH THE WATER HOSE AND I CAN SEE WATER POURING IN AND THAT'S WHEN I FOUND THE LEAK WAS COMING FROM BROKEN FACTORY WELDS IN THE TOP PART OF MY TRUNK . I TOOK MY CAR TO THE LOCAL DEALER WHERE I WAS CALLED A LIAR CAUSE THE MAN THERE DID NOT BELIEVE WHAT I SAID CAUSE HE DIDN'T SEE IT ON HIS COMPUTER AND I HAVE VIDEO EVIDENCE.

Electrical System
Filed Oct 1, 201958,000 milesIN

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED MULTIPLE ELECTRICAL AND COMPUTER MALFUNCTIONS, INCLUDING THE FRONT WINDSHIELD WIPERS RANDOMLY ACTIVATED AND BOUNCED UP AND DOWN. THE INSTRUMENT CLUSTER LIGHTS SHUT OFF AND THE GAUGES STOPPED WORKING. IN ADDITION, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE VEHICLE WOULD NOT IMMEDIATELY START. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.

Engine
Filed Sep 26, 2019MI

STARTED CAR, GOT DASHBOARD LIGHT ON 7.6.19 MILEAGE 27721. CAR RUNNING ROUGH, ABOUT TO STALL,ETC. ERROR CODE P0302. CYL.#2 IGNITION COIL REPLACED. THEN, 2 WEEKS LATER GOT DASHBOARD LIGHT AGAIN, SAME CODE P0302. MECHANIC (PRIVATE)REPLACED PERCEIVED FAULTY IGNITION COIL AS PREVIOUS. ON 9.23 .19 CAR STARTED,. CAR RUNS ROUGH, ALMOST STALLS DASHBOARD LIGHTS AGAIN. THIS TIME WE TAKE IT TO ROYAL OAK FORD SERVICE DEPT. THEY GET P0302 AND ADVISE US TO CHANGE SPARK PLUGS. $307.29 CHARGE. UPON INSPECTION OF SPARK PLUGS I NOTE ALL PLUGS ARE HEAVILY COATED IN CARBON. I CHECK THE TAILPIPE AND THE INSIDE IS ALSO HEAVILY CARBON COATED. SHORTLY AFTER I FIND INFORMATION THAT MOST DIRECT INJECT ENGINES HAVE THIS PROBLEM. IT WAS NOT HARD INFO TO FIND. BECAUSE OF DIRECT INJECTION THE VALVES DO NOT RECEIVE THE BENEFIT OF DETERGENT GASOLINES AND BECOME HEAVILY COATED IN CARBON. THIS IS AN OVERSIMPLIFIED EXPLANATION OF WHAT IS OCCURRING., BUT MAKES THE POINT. I CONFIRM FINDINGS WITH AND SHOW PLUGS TO, MY MECHANIC WHO CONFIRMS ;THAT THESE DIRECT INJECT ENGINES HAVE AN ISSUE THE MANUFACTURERS CAN'T OR HAVEN'T CORRECTED, WHICH RESULTS IN THE CONDITION MY SPARK PLUGS WERE FOUND IN. I FOUND NOTSB'S ON THE SUBJECT. MECHANIC RECOMMENDS A GDI SERVICE, WHICH INCLUDES PULLING ALL VALVES AND CLEANING THEM. HE ALSO RECOMMENDS ANYONE WITH A DI ENGINE TO DO THIS AT LEAST ONCE A YEAR TO KEEP VEHICLE RUNNING SMOOTHLY AND TO GET MAXIMUM LIFE OUT OF THE PLUGS. BY THE WAY, FIRST SERVICE INTERVAL FOR PLUGS ON THIS CAR I

Seat Belts
Filed Sep 18, 201969,212 milesTX

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT BELT WAS LOCKED AND UNABLE TO BE USED. ALSO, THE SEAT BELT WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORTH CENTRAL FORD (1819 N CENTRAL EXPY, RICHARDSON, TX 75080, (972) 584-1338), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE FAILURE MILEAGE WAS 69,212.

Engine
Filed Sep 17, 2019139,888 milesIL

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE AIR BAG INDICATOR ILLUMINATED AND FLASHED ON AND OFF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V590000 (SEAT BELTS) AND ANOTHER UNKNOWN RECALL LETTER REGARDING THE AIR BAGS. THE CONTACT TOOK THE VEHICLE TO BOB ROHRMAN SCHAUMBURG FORD (847-605-0800, LOCATED AT 815 EAST GOLF ROAD, SCHAUMBURG, IL 60173) WHERE THE DEALER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CALLED, BUT THE LINE WAS BUSY. THE FAILURE MILEAGE WAS APPROXIMATELY 139,888. *AS THE CONSUMER STATED THE ENGINE, STABILITY CONTROL, TRANSMISSION LIGHTS HAVE ALL ILLUMINATED. THE VEHICLE BROKEN DOWN TWICE. *JS

Engine
Filed Sep 17, 2019NJ

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND SHOOK WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC. A DIAGNOSTIC WAS PERFORMED AND THE MECHANIC STATED THAT THE FAILURE WAS RELATED TO OTHER RECALLS, AND THE CONTACT'S VIN MAY BE INCLUDED IN ONE. THE CONTACT CALLED BELL FORD (1200 NJ-27, COLONIA, NJ 07067, 732-388-6900) AND WAS INFORMED THAT THE VIN WAS EXCLUDED FROM ANY RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE SAME THING AS THE DEALER. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA TO FILE A VEHICLE SAFETY COMPLAINT. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Structure › Body
Filed Sep 13, 201980,000 milesNC

DASH BOARD IS WARPING CAUSING DEFROSTER VENTS TO NOT PROPERLY CLEAR THE WINDSHIELD. DASH BOARD IS RUBBING ON THE WINDSHIELD CREATING A DISTRACTING SQUEAKING NOISE WHEN DRIVING. DASH BOARD IS ALSO SUNKEN UP AND DOWN ACROSS THE WINDSHIELD LINE.

Unknown or Other
Filed Sep 12, 201990,000 milesAL

I WAS IN MOTION DRIVING NOT LONG AFTER I GOT MY CAR WHICH IS STILL PRETTY NEW. WHILE DRIVING I TRIED TO ACCELERATE AND IT WOULDN'T ACCELERATE. AFTER MASHING THE PETAL ALL THE WAY DOWN THE CAR WAS STILL MOVING AT THE SAME SPEED THEN LIKE 3/4 SECS LATER IT JERKED AND STARTED TO ACCELERATE. I THOUGHT IT MAY NEED A TUNE UP SO I WENT AND GOT THAT DONE BUT IT'S STILL DOING IT. I WAS ON A CITY STREETS GOING STRAIGHT.

Service Brakes
Filed Sep 12, 201965,000 milesTX

ANTILOCK BRAKE VACUUM PUMP FAILED WHILE DRIVING ON CITY STREET AT 40-45 MPH. ALMOST CAUSED SERIOUS ACCIDENT. BRAKE PUMP FAILURE CAUSED CAMSHAFT FAILURE AND A BEARING TO FALL APART AND PUT METAL SHAVINGS INTO ENGINE. NOW ENGINE, PER DEALERSHIP, WILL NEED TO BE REPLACED.

Engine
Filed Sep 12, 201986,000 milesMS

ENGINE SHOWED HOT AND WENT INTO SHUTDOWN MODE WITHIN A MILE, TOOK TO FORD THE NEXT DAY THEY RESET COMPUTER AND ADDED A LITTLE FLUID. SERVICE DEPARTMENT SAID TO KEEP AN EYE ON THE COOLANT LEVEL ON MY TRIP TOTAL TO BE AROUND 1200 MILES. CAR NEEDED COOLANT ADDED ALONG THE WAY BUT DID OKAY ON THE HIGHWAY. ON MY WAY BACK ABOUT 150 MILES INTO MY TRIP THE ENGINE TEMP WENT UP FOR A SEC THEN BACK DOWN SO I PULLED OVER WITHIN A MILE BY THIS TIME YOU COULD SMELL SOMETHING WAS WRONG. AFTER LETTING THE ENGINE COOL FOR A WHILE I TRIED ADDING COOLANT AND IT POURED OUT THE BOTTOM OF ENGINE. FORD TELLS ME IT NEEDS A NEW ENGINE DUE TO A CRACKED BLOCK THAT IS BECOMING A COMMON ISSUE WITH THESE CARS.

Service Brakes
Filed Sep 11, 201975,000 milesWI

ON WEDNESDAY JULY 3, 2019, I NOTICED WHEN I GOT INTO MY CAR IN THE MORNING THAT MY BRAKE PEDAL SEEMED SOFT AND I HAD TO PUSH IT ALMOST ALL THE WAY TO THE FLOOR TO MAKE MY BRAKES WORK. I LEFT FOR A TRIP THAT AFTERNOON DRIVING APPROXIMATELY 160 MILES ON THE HIGHWAY, AND THE BRAKE SOFTNESS REMAINED THE SAME FOR THE NEXT FEW DAYS. HOWEVER, ON THE TRIP BACK ON 7/7/2019, WHEN SITTING IN A DRIVE-THRU, MY BRAKE LIGHT CAME ON THE DASH AND A WARNING ABOUT MY BRAKE FLUID BEING LOW CAME ON THE SCREEN. I HAD VIRTUALLY NO BRAKE POWER, AND EVEN WHEN I PUSHED THE PEDAL TO THE FLOOR MY CAR WAS STILL CREEPING FORWARD. I MANAGED TO DRIVE TO AN AUTO PARTS STORE WHERE I PURCHASED SOME BRAKE FLUID. THIS MADE THE WARNING GO AWAY, BUT THE BRAKES WERE STILL BARELY FUNCTIONAL. I MADE IT HOME, AND NOTICED FLUID LEAKING FROM THE BOTTOM OF MY CAR AND ALL OVER THE FRONT PASSENGER WHEEL. I TOOK THE CAR TO A REPAIR SHOP THE NEXT DAY (7/8/2019) WHERE THEY FOUND THAT ONE BRAKE LINE HAD BURST ON THE FRONT PASSENGER WHEEL, AND THE BRAKE LINE ON THE FRONT DRIVER'S WHEEL WAS ABOUT TO BURST. BOTH BRAKE LINES HAD TO BE REPLACED.

Latches/Locks/Linkages › Doors › Latch
Filed Sep 10, 201957,046 milesCA

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT ONE OF THE DOOR LATCHES WAS FAILING. WHEN HE WAS ATTEMPTING TO CLOSE THE REAR DRIVER'S SIDE DOOR, IT FAILED TO LATCH PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 57,046.

Service Brakes
Filed Sep 5, 201961,000 milesIL

I WAS PARKED WITH MY VEHICLE OFF. WHEN I TURNED ON MY VEHICLE AND PUT IT IN REVERSE TO BACK OUT OF MY PARKING SPOT I HEARD A SMALL POP AND THE BRAKE PEDAL HAD A LOT MORE "GIVE" TO IT. I WAS ABLE TO PUSH IT ALL THE WAY TO THE FLOOR. WHILE DRIVING, I HAD TO PUSH IT TO THE FLOOR TO SLOW MY VEHICLE. I WAS ABLE TO SAFELY MAKE IT TO MY MECHANIC WHO LUCKILY WAS ONLY 1 MILE AWAY. HE TOLD ME THE FRONT RIGHT BRAKE LINE WAS RUPTURED AND THAT THIS IS ALMOST UNHEARD OF IN A CAR THAT'S ONLY 4 YEARS OLD.

Service Brakes
Filed Sep 4, 201986,000 milesTX

WHILE MY WIFE WAS IN A DRIVE THRU MOVING FORWARD SLOWLY SHE REPORTED THAT THE RAKE PEDAL DEPRESSED ALL OF THE WAY TO THE FLOOR AND HAD A HARD TIME STOPPING THE CAR. WIFE INSPECTED BRAKE FLUID RESERVOIR AND FOUND IT TO BE COMPLETELY BONE DRY. DEALERSHIP FOUND THE RIGHT FRONT BRAKE LINE TO HAVE FAILED CAUSING ALL OF THE FLUID TO LEAK OUT AND THE BRAKES TO FAIL. DEALERSHIP ADVISED THAT THE PART IS ON BACK ORDER AND DOES NOT KNOW WHEN IT WILL BE AVAILABLE LEAVING ME ASSED OUT. ALSO THIS PART IS NOT COVERED UNDER OUR EXTENDED PREMIUM FORD WARRANTY . I HAVE RESEARCHED DIFFERENT ONLINE FORUMS AND HAVE FOUND MULTIPLE PEOPLE WITH THE EXACT SAME PROBLEMS WITH SOME THAT WERE TRAVELING AT A MUCH HIGHER RATES OF SPEED. I THINK THIS NEEDS TO BE INVESTIGATED BEFORE A SERIOUS ACCIDENT OCCURS .

Steering
Filed Sep 1, 201931,351 milesNY

I STARTED MY CAR TO GO TO WORK THIS MORNING. THE STEERING WHEEL WAS LOCKED IN PLACE. MY DASHBOARD INDICATED TWO WARNINGS: 1) STEERING ASSIST FAULT. SERVICE REQUIRED. 2) SERVICE ADVANCE TRACTION. I SEE THERE HAVE BEEN OTHER STEERING COMPLAINTS FOR THIS MODEL. MY VEHICLE HAS ONLY 31,351 MILES

Power Train
Filed Aug 29, 2019110,000 milesUT

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 45 MPH, THE STEERING WHEEL TURNED TO THE RIGHT AND BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER WAS ABLE TO DRIVE TO HER RESIDENCE. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE VEHICLE WAS TAKEN TO LARRY H. MILLER SUPER FORD SALT LAKE CITY (LOCATED AT 1340 S. 500 W, SALT LAKE CITY, UT 84115, (801) 783-4473) WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY AND AN UNKNOWN WIRE FOR THE POWER TRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 110,000.

Engine
Filed Aug 28, 201964,000 milesNE

MY CAR HAS 64000 MILES. CAR WAS OVERHEATING AND ROUGH IDLE SO WE BROUGHT TO THE FORD DEALERSHIP AND THEY SAID THE CODE 0302 IS A MISFIRE ON CYLINDER #2. THEY ALSO SAID THERE IS A HOLE IS THE BLOCK BETWEEN CYLINDERS NOW. THERE IS ABSOLUTELY NO WAY THIS SHOULD HAPPEN WITH 64K MILES AND COOLANT LEVEL WAS CORRECT. THEY MENTIONED THE SLEEVE AROUND CYLINDER 2 IS TOO THIN CAUSING THE ISSUE. THEY ALSO MENTIONED FORD IS AWARE OF THE ISSUE AS NUMEROUS COMPLAINTS HAVE BEEN OBSERVED AND FORD'S REPLACEMENT ENGINE HAS A THICKER SLEEVE TO CORRECT THIS ISSUE. THE DEALER ALSO SAID THEY HAVE 4 OTHER FUSIONS WITH THE EXACT SAME ISSUE. NOW TO REPLACE THE ENGINE IS OVER $6000 AND AGAIN THERE IS SIMPLY NO WAY THIS SHOULD HAPPEN WITH A CAR WITH 64K MILES. VERY FRUSTRATED AND LOOKING FOR COMPENSATION.

Service Brakes
Filed Aug 24, 201964,000 milesFL

FORD FUSION HYBRID, STATIONARY(PARKED ON A SLIGHTLY RAISED DRIVE WAY) FOR 2 WEEKS I WAS ON VACATION. THE CAR WAS PARKED WITH THE GEAR SHIFTER IN PARKING. NEIGHBOR TOLD ME BRAKE LIGHTS CAME ON ALL OF A SUDDEN. STAYED ON FOR 3 DAYS, AND WENT OUT. CAR NEEDED JUMP START. CAR IS AT FORD DEALERSHIP IN SARASOTA FL. I WAS TOLD THE SWITCH ON THE BACK OF THE BRAKE PEDAL IS BROKEN. CAR NEEDS BRAKE PEDAL ASSEMBLY REPLACED.THIS RARE PART IS ON NATIONAL BACK ORDER. MY CAR HAS 64000 MILES ON IT.CAR HAS BEEN GROUNDED FOR 3 WEEKS ALREADY. CAR HAS BEEN GROUNDED FOR 3 WEEKS ALREADY. COULD THIS BE A SAFETY RISK?

Steering
Filed Aug 22, 201981,000 milesTX

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL FELT LOOSE AND UNSECURED TO THE STEERING COLUMN. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 81,000.

Steering
Filed Aug 22, 201981,000 milesTX

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL FELT LOOSE AND UNSECURED TO THE STEERING COLUMN. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 81,000.

Power Train
Filed Aug 21, 2019115,000 milesSC

TOOK CAR TO DEALERSHIP TO HAVE RECALL REPAIRS FIXED, NOW WITH REPAIRS IT HAS NOW CAUSED A HARD SHIFT IN GEARS. RECALL REPAIR HAS NOW CAUSED ANOTHER ISSUE THAT WAS NOT A PROBLEM UNTIL RECALL WORK WAS COMPLETED. I WAS PARKED AND CAR WOULDN'T COME OUT OF GEAR.

Unknown or Other
Filed Aug 15, 201951,000 milesIL

MY CLIMATE CONTROL WILL STOP WORKING, I HAVE NO CONTROL OVER ANYTHING ON MY TOUCH SCREEN OR BOTTOM PART OF SCREEN WHERE YOU CONTROL TEMP. WHEN THIS IS HAPPENING THE WINDOWS LOCK AND ONLY HAVE CONTROL OF THE DRIVERS SIDE WINDOW. I HAVE HAD THIS INTO THE REPAIR SHOP PROBABLY 8 TIMES. THEY HAVE REPLACED THE SAME PART 3 TIMES.

Steering
Filed Aug 11, 201935,944 milesSD

THE STEERING IS MAKING A KNOCKING NOISE WHEN TURN IT 1 WAY OR THE OTHER. TOOK TO MECHANIC AND WAS TOLD 2 BOLTS ARE BROKEN ON THE STEERING GEAR MOTOR. THEY TOLD ME THERE WAS A RECALL #15S14 FROM FORD TO TAKE CARE OF THIS AND THAT THEY WOULD HAVE TO DO THE WORK. TOOK TO FORD DEALER AND THEY SAID THE RECALL IS NOT IN MY STATE OF SOUTH DAKOTA AND THAT I'D HAVE TO PAY $1800 TO HAVE IT FIXED. THE CAR HAS LESS THEN 36,000 MILES AND IS OUT OF THE WARRANTY AND NOT HAPPY THAT IT DOES NOT INCLUDE EVERY FORD FUSION IN THAT YEAR. HAVE CALLED FORD CUSTOMER SERVICE AND HAVE JUST POND ME OFF. THE CAR IS PARKED AS DON'T DARE DRIVE IT!!!

Power Train
Filed Aug 8, 201960,000 milesMD

MOVED MY TRANSMISSION FROM DRIVE TO PARK AND IT GOT STUCK IN PARK. TRIED TO MOVE IT BACK TO DRIVE BUT TRANSMISSION WOULDN'T SHIFT. IN CAR THE TRANSMISSION SHIFTS TO DRIVE BUT IT DOESN'T MOVE

Structure › Body
Filed Aug 8, 2019120,000 milesTX

DOOR LATCH ON BACK DRIVER'S SIDE DOOR IS BROKEN AFTER NO ACCIDENT OR DAMAGE TO THE VEHICLE. SIMPLY OPENED DOOR AND WHEN I WENT TO SHUT IT IT WOULD NO LONGER LATCH. IT DOES NOT STAY SHUT. VEHICLE WAS STATIONARY.

Steering
Filed Aug 6, 201965,000 milesMN

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING 35 MPH AND ATTEMPTING TO TURN, THE ABILITY TO STEER BECAME DIFFICULT AND "POWER STEERING ASSIST" APPEARED ON THE MESSAGE BOARD. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND THEN DROVE HOME AT A VERY LOW SPEED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Ford Fusion → · Every Fusion year → · How the figures are calculated →