2012 Ford Fusion complaints

I AM A LIEUTENANT ON THE SAINT JOHN FIRE DEPARTMENT IN SAINT JOHN, INDIANA. MY DAUGHTER DRIVES THE 2012 FORD FUSION SE. SHE WAS ON A TRIP IN TEXAS WHEN THIS STEERING FAILURE ACCURED. SHE WAS LUCKY ENOUGH TO BE ABLE TO STEER IT INTO A SAFE PARKING AREA WHEN THIS HAPPENED. SHE WAS 100 MILES FROM HOME WHEN SHE CALLED ME TO TELL ME OF THIS PROBLEM. I RESEARCHED THIS ISSUE ON-LINE AND THAT IS WHEN I DISCOVERED THE ELECTRONIC POWER STEERING FAILURE RECALL # 15S18. EVIDENTLY, THIS HAS EFFECTED OVER 500,000 VEHICLES. BEING IN THE FIRE BUSINESS I AM THANKFUL THAT NOTHING HAPPENED TO MY DAUGHTER WHILE SHE WAS DRIVING THIS VEHICLE. THIS COULD HAVE BEEN A VERY SERIOUS ACCIDENT OR WORSE !! I ADVISED HER TO DRIVE THE VEHICLE BACK HOME AND TO THE NEAREST FORD DEALERSHIP INSTEAD OF GETTING IT TOWED FROM OVER 100 MILES AWAY IF SHE THOUGHT SHE COULD DRIVE IT SLOW AND SAFELY. SHE WAS INDEED ABLE TO DRIVE IT BACK HOME AND PARKED IT AT THE NEAREST FORD DEALERSHIP CLOSEST TO HER HOME. THE VEHICLE IS THERE RIGHT NOW AS I AM TYPING THIS COMPLAINT. I DO NOT HAVE A COST ESTIMATE FOR THIS REPAIR AS OF YET. I WANT FORD TO TAKE FULL AND COMPLETE RESPONSIBLITY FOR THIS SAFETY RECALL # 15S18 AND PAY FOR ALL EXPENSES TO REPAIR THIS VEHICLE. IF THIS WOULD HAVE BEEN A WORST CASE SCENARIO ( IF YOU KNOW WHAT I MEAN ) THEN WE WOULD BE TALKING ABOUT A LAWSUIT INSTEAD OF A REPAIR AND COSTING FORD MILLIONS OF DOLLARS TO SAY THE LEAST !!

WARNING: "SERVICE ADVANCETRAC"/"SERVICE POWER STEERING NOW" ON DASH. LOST POWER STEERING. RECALL 15V340000 DOES NOT COVER MY VIN. HAVE TO DRIVE W/O P. STEERING, CANNOT AFFORD TO FIX. OPENED CASE WITH FORD, # CAS-12641499. HOPE TO GET MY VIN INCLUDED IN RECALL.

AT 80,000 MILES SERVICE POWER STEERING LIGHT CAME ON AS WELL AS CHECK ADVANCETRAX NOTICE. THE NEXT TIME CAR WAS TURNED OFF AND RESTARTED POWER STEERING WAS COMPLETELY GONE. TOOK TO FORD DEALER AND THEY SAID TIRE WAS UNDERINFLATED BUT IF LIGHT CAME BACK ON NEEDED NEW STEERING COLUMN. FOR $1600. DROVE TWO WEEKS WITH STEERING OK THEN SAME MESSAGE APPEARED AND STEERING WENT OUT SO HAD A MECHANIC(NOT FORD DEALER) REPLACE STEERING COLUMN PART AND NOW TWO WEEKS LATER SAME PROBLEM WITH NO POWER STEERING. READ THAT A RECALL WAS ISSUED FOR THIS PROBLEM FOR FUSIONS MADE AT MEXICO PLANT BUT MY VEHICLE WAS EITHER MADE JUST BEFORE OR JUST AFTER RECALL DATES. RECALL SHOULD BE EXPANDED TO INCLUDE ALL FUSIONS WITH THIS SAME PROBLEM. EACH TIME WARNING MESSAGE CAME ON, IT WASN'T UNTIL CAR WAS TURNED OFF AND RESTARTED THAT POWER STEERING WENT OUT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER DID NOT KNOW WHEN A REMEDY WOULD AVAILABLE AND DID NOT OFFER ADDITIONAL ASSISTANCE. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ALLEN VIGIL FORD (LOCATED AT 6790 MT ZION BLVD, MORROW, GA 30260) WHO STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HELMAN FORD LOCATED ON 12220 SOUTHWEST FWY, STAFFORD, TX, 77477) AND THE CONTACT WAS INFORMED THAT THE RECALL REMEDY WAS NOT AVAILABLE. THE DEALER WAS NOT SURE WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THEY DID NOT KNOW THE RESOLUTION TIME FRAME. THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SUNSET FORD (LOCATED AT 11700 GRAVOIS ROAD, ST. LOUIS, MO 63127, TEL: (314) 843-4431) TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED AT THE TIME OF THE COMPLAINT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THE PASSENGER AIR BAG OFF WARNING LIGHT ILLUMINATED EVEN WHEN THERE WAS A PASSENGER SEATED. THE CONTACT INFORMED THE MCLORTY FORD DEALER WHO STATED THAT THE PASSENGER AIR BAG BEING OFF WAS NOT OF CONCERN. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.

THE INTERIOR DOOR HANDLE AFTER NORMAL USE CAN BREAK, LEAVING OCCUPANT STUCK IN VEHICLE IF UNABLE TO CLIMB TO ANOTHER SEAT OR ROLL WINDOW DOWN TO OPEN DOOR WITH OUTSIDE HANDLE.

IN APRIL 2017 I HAD A RECALL ON THROTTLE BODY. I QUICKLY TOOK THE CAR TO DEALER FOR REPAIR. ON 6/21/17 I WAS DRIVING AND THE CAR SUDDENLY DIED AND WOULD NOT START. AFTER HAVING CAR TOWED TO DEALER I AGAIN HAD THROTTLE BODY AND MOTOR ASSEMBLY REPLACED

RECEIVED RECALL IN MARCH 2017 AND HAVE NO RESPONSE, CANNOT FIND INFORMATION, IT DOES NOT MAKE ME FEEL SAFE , OR WHY I TRUST YOU

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ASHEVILLE FORD LINCOLN 611 BREVARD RD, ASHEVILLE, NC 28806 (828) 253-2731) AND WAS INFORMED THAT THE RECALL REMEDY PARTS WERE NOT AVAILABLE. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND SHE DID NOT FEEL SAFE DRIVING THE VEHICLE. THE CONTACT INQUIRED ABOUT A LOANER VEHICLE, BUT WAS DENIED BY THE MANUFACTURER AND DEALER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AFTER POWER STEERING FAILED, CAR WAS REPAIRED UNDER A RECALL NOTICE AT LOCAL FORD DEALERSHIP. THE STEERING RACK WAS REPLACED. 3 HOURS AFTER PICKING UP THE CAR, WHEN LEAVING WORK, THE POWER STEERING FAILED AGAIN WHILE IN MOTION ON A CITY STREET GOING UNDER 40 MPH DECELERATING COMING TO A RED LIGHT. RECEIVED WARNING "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCTRAC." THESE ARE THE SAME WARNINGS RECEIVED PRIOR TO REPAIR. THE CAR WENT IMMEDIATELY AND GROSSLY OUT OF ALIGNMENT. ABOVE 55 MPH, THE CAR SHAKES SEVERELY. FORD DEALERSHIP SAYS THE REPAIR NEEDED FALLS UNDER THE TSB 11-11-3 RELATED TO HIGH FRICTION IN THE CONTROL ARMS; HOWEVER, THE TSB STATES THAT THIS PROBLEM ONLY CAUSES THE STABILITY/TRACTION INSTRUMENT CLUSTER TO ILLUMINATE. THE DEALERSHIP SAYS EVERYTHING UNDER MY CAR LOOKS TO BE IN GOOD CONDITION AND THAT THIS HAS TO BE THE PROBLEM, STATING THAT THE HIGH FRICTION IS CAUSING THE POWER STEERING PUMP TO LOCK UP WHICH IS THEN FAILING THE POWER STEERING ALL TOGETHER. THIS IS A SAFETY CONCERN AND SHOULD BE INCLUDED IN THE RECALL ON THE POWER STEERING MODULE. THE VEHICLE HAS 145,000 MILES. IT HAS BEEN DRIVEN FOR 6 YEARS WITHOUT ISSUE.

DRIVER DOOR WILL NOT OPEN FROM THE INSIDE. MUST ROLL DOWN THE WINDOW TO OPEN IT FROM THE OUTSIDE. THE UNLOCK BUTTON STAYS HALF OPEN; WON'T MOVE EITHER WAY.

MY 2012 FORD FUSION SEL, WHEN ACCELERATING FROM A STATIONARY POINT ON A CITY STREET, MY ENGINE LOSES POWER AND STARTS TO SPUTTER BEFORE THE ENGINE SHUTS OFF ON ITS OWN. THIS PROBLEM HAS HAPPENED MANY TIMES IN THE MIDDLE OF TRAFFIC, WHERE I'D HAVE TO COMPLETELY STOP, PUT THE GEAR IN PARK, AND RESTART THE ENGINE.

CAR READS "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC". VEHICLE IS DIFFICULT TO STEER AND TAKES MAXIMUM EFFORT TO CONTROL. FIRST WARNING GENERATED WHILE PARKED AND UPON STARTING THE VEHICLE. NO PRIOR INDICATIONS TO A PROBLEM.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING UNIT WAS REPROGRAMMED PER AN UNSPECIFIED RECALL REPAIR. TWO YEARS LATER, THE STEERING LOST POWER WHEN THE VEHICLE WAS PLACED IN REVERSE AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, REINEKE FORD IN LINA, OHIO, WHERE IT WAS DIAGNOSED THAT THE POWER STEERING UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE FAILURE WAS ALREADY REMEDIED PER AN UNSPECIFIED RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (GUS MUCHADO FORD AT 305-238-9211) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE CONTACT COULD LOCATE A DEALER FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/29/2017*JS *JS *JS

TWO MONTHS AGO, I WAS DRIVING AND MY STEERING BECAME VERY DIFFICULT TO HANDLE. THERE WAS A WHINING SOUND EVERY TIME I MADE A TURN. CHECKED THE POWER STEERING FLUID AND IT WAS COMPLETELY EMPTY. I REFILLED IT AND A COUPLE OF WEEKS AGO, I STARTED HAVING TROUBLE WITH STEERING AND THE WHINE WHEN TURNING WAS BACK. THE POWER STEERING FLUID RESERVOIR WAS EMPTY AGAIN. I HAVE REFILLED THE RESERVOIR AGAIN. NO OBVIOUS SIGNS OF LEAKAGE. THERE IS A RECALL FOR SOME 2012 FORD FUSIONS BUT I HAVE NOT FOUND MINE INCLUDED IN THE RECALL.

THIS CAR HAS A MAJOR PROBLEM WITH THE GAUGES THAT ALSO PREVENTS THE AIR CONDITIONING AND RADIO WORKING PROPERLY PLUS CERTAIN EXTERNAL LIGHTS AND DIRECTIONAL LIGHTS AS WELL AS THE HIGH BEAM INDICATOR. THIS IS GOING ON ALMOST A YEAR NOW AND THE GAUGES WILL "BLACK OUT" AS WELL SO YOU CANT SEE HOW FAST YOU ARE GOING OR OTHER FUNCTIONS. THIS SHOULD BE A MAJOR SAFETY CONCERN. I DO HAVE SOME VIDEO OF THE PROBLEM I WILL ATTACH. THIS HAPPENS ALL THE TIME IF THE CAR IS SITTING OR IN MOTION. FOR SOME REASON I CANT POST THE VIDEO OF THE PROBLEM BUT THERE ARE PLENTY OF THE SAME ONES ON YOU TUBE.

THE INTERIOR DRIVERS DOOR HANDLE WILL NOT OPEN THE DOOR AND THE WINDOW HAS TO BE ROLLED DOWN TO USE THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS TAKEN INTO VETERANS FORD IN METAIRIE, LA WHERE THEY LOOKED AT THE ISSUE AND THEN SCHEDULED AN APPOINTMENT TO REPAIR IT. I BROUGHT IT IN FOR THE APPOINTMENT AND THEY SAID THEY COULDN'T GET TO IT FOR THREE DAYS AND THAT THEY WOULD HAVE TO LOOK AT IT AGAIN AND DECIDE WHAT TO DO. I EXPLAINED MY SAFETY CONCERNS TO TWO DIFFERENT REPRESENTATIVES BUT THEY STILL WOULD NOT TAKE ANY ACTION.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE FAILED TO ACCELERATE AND STALLED. THE CHECK ENGINE AND WRENCH WARNING ICONS ILLUMINATED. AT A TRAFFIC LIGHT, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND RESUME DRIVING. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE THROTTLE BODY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL ON THE ENGINE THROTTLE BODY, BUT HER VIN WAS NOT INCLUDED. THE MANUFACTURER PROVIDED THE CONTACT WITH THE PHONE NUMBER TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

RECALL STATES THERE IS A SAFETY DEFECT WITH THE AIRBAGS THAT COULD CAUSE INJURY OR DEATH. ANY SAFETY DEFECT THAT CAN CAUSE INJURY OR DEATH MAKES THE VEHICLE UNSAFE TO DRIVE AND PLACES THE OCCUPANTS AT RISK OF PERSONAL INJURY OR LOSS OF LIFE. IT NHTSA LEGAL AND MORAL RESPONSIBILITY TO PROTECT THE PUBLIC FROM SUCH SAFETY DEFECTS. OTHER THAN THE RECALL NOTICE, THE FORD MOTOR COMPANY WILL NOT PROVIDE ANY DETAIL OR UPDATE ON WHEN THEY WILL FIX THE DEFECT OTHER THAN TO SAY WE WILL SEND YOU A LETTER. FORD PROVIDED A NUMBER TO CALL FOR ADDITIONAL INFORMATION, BUT THE ONLY INFORMATION THEY PROVIDE IS THAT THERE IS NOTING THEY CAN DO AND THEY WILL SEND A LETTER AT SOME POINT IN THE FUTURE. I REALLY WISH THE NHTSA WOULD REALLY DO THEIR JOBS TO PROTECT THE PUBLIC AND INSURE THESE COMPANIES CORRECT THESE LIFE THREATENING SAFETY DEFECT AND PROVIDE THE CONSUMERS SAFE ALTERNATIVE TRANSPORTATION UNTIL THEY CAN FIX THE LIFE THREATENING SAFETY DEFECTS IN THE VEHICLES THEY HAVE SOLD. THIS IS THE SECOND COMPLAINT FILED AND NHTSA DID NOT RESPOND TO THE INITIAL COMPLAINT. FAILURE TO RESPOND TO THIS COMPLAINT WILL LEAD TO A FORMAL COMPLAINT TO THE OIG ON YOUR NEGLIGENCE IN THIS MATTER!

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT HE WOULD RECEIVE ANOTHER NOTICE WHEN THE PART BECOMES AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AS I WAS DRIVING DOWN THE ROAD, MY WARNING SENSORS BEEPED ALONG WITH THE WORDS FLASHING THAT SAID 'POWER STEERING FAILURE.' THANKFULLY I WAS NOT ON A BUSY HIGHWAY AND THERE WAS A GAS STATION CLOSE BY. I IMMEDIATELY PULLED INTO THE NEAREST GAS STATION YET THE STEERING WHEEL WOULD HARDLY TURN. I BOUGHT SOME POWER STEERING FLUID AND PUT THAT IN THE CAR YET IT STILL WOULD NOT TURN PROPERLY. I HAD THE CAR TOWED TO MY LOCAL FORD DEALERSHIP THE NEXT AM. AFTER FORD LOOKED AT THE CAR, THEY CALLED ME TO TELL ME THAT IT NEEDED A POWER STEERING GEAR BOX REPLACED AND WOULD COST $1,675.00. AFTER TALKING TO THEM AND OBTAINING A SECOND QUOTE FROM A DIFFERENT REPAIR SHOP, I WAS THEN INFORMED THAT THERE WAS A RECALL THAT INVOLVED THE POWER STEERING ASSIST. I THEN CALLED FORD MANUFACTURER TOLL FREE AND THEY INFORMED ME THAT YES THERE WAS A RECALL YET BECAUSE I DID NOT TAKE MY CAR IN TO HAVE IT CHECKED IN 2015, THAT FORD WOULD NOT COVER THE COST OF THIS REPAIR. I INFORMED THE MAN THAT I WAS NOT TOLD OF ANY RECALL SO HOW WOULD I HAVE KNOWN TO TAKE IT TO THE SHOP? FURTHERMORE, I HAVE TAKEN MY CAR TO THIS DEALERSHIP AFTER THE RECALL WAS PUBLISHED (FOR A DIFFERENT ISSUE) AND THEY DID NOT SAY ANYTHING TO ME AT THAT TIME ABOUT THERE BEING AN OPEN RECALL. I FEEL THAT FORD SHOULD HAVE SAID SOMETHING AT THE TIME I WAS THERE FOR A DIFFERENT ISSUE IF THERE WAS AN OPEN RECALL ON MY VEHICLE. NOW I AM BEING CHARGED $1675 FOR A REPAIR THAT FORD HAS FIXED FOR OTHER CONSUMERS FOR FREE OF CHARGE. THIS WILL BE MY

DRIVING ON 6 LANE DIVIDED HIGHWAY DURING MORNING RUSH HOUR TRAFFIC AT ABOUT 30 MPH WHEN I LOST POWER TO THE VEHICLE AND WRENCH LIGHT CAME ON. GOT PUSHED TO THE DEALER THAT WAS A BLOCK AWAY. THE DEALER SAID THEY DID THEIR $129 TEST - NO FAULTS AND MY CAR WAS READY TO DRIVE HOME. I WASN'T GOING TO LEAVE UNTIL IT WAS SAFE TO DRIVE. THERE WAS ANOTHER $129 TEST THAT THEY COULD DO. THIS TEST DIDN'T FIND ANYTHING BUT WHEN THE TECH WAS DRIVING IT STALLED ON HIM. THEY REPLACED THE PURGE VALVE ( FOR FREE, WASN'T CHARGED FOR EITHER TEST) BUT HE HOPED THAT THIS FIXED THE PROBLEM. TWO DAYS LATER, HAD THE SAME PROBLEM ON ANOTHER 6 LANE DIVIDED HIGHWAY GOING ABOUT 30 MPH AND WAS ALMOST REAR ENDED BY VEHICLE BEHIND ME. I LET THE VEHICLE SIT FOR ABOUT 5 MINUTES AND IT WAS ROUGH STARTING BUT GOT BACK TO THE DEALERSHIP. IT'S BEEN AT THE DEALERSHIP FOR OVER 24 HOURS AND THEY ARE "SCRATCHING" THEIR HEADS TO DETERMINE WHAT IS WRONG.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO TURN THE VEHICLE AT 15 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD ESCALATE THE CASE TO SEE WHAT THEY COULD DO, ALTHOUGH THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE BOLT FROM THE ENGINE FRACTURED AND HIT THE CV JOINT. GREASE FLOODED THE CV JOINT WHICH MADE IT DIFFICULT TO DRIVE THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT WAS NOT SURE IF THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,894. UPDATED 07/11/17*LJ CONSUMER STATED HE WORKED ON THE VEHICLE ENGINE TO GET THE BROKEN BOLT OUT, BUT WAS NOT ABLE, BECAUSE HE DID NOT HAVE THE RIGHT TOOL. UPDATED 9/28/18 *JB

SMALL EVAPORATIVE LEAK ATTRIBUTED TO THE FUEL FILLER NECK AS PART OF THE CAPLESS GAS SYSTEM. THIS YEAR, MAKE, MODEL PRESENTS CONSISTENT ISSUES IN THIS AREA. PREVIOUS MODEL YEARS HAD RECALLS ASSOCIATED WITH THIS ISSUE, BUT NOT THE 2012 FOR SOME REASON.

WE PURCHASED A CAR FROM MILLER USED CARS 4477. VESTAL PARKWAY, VESTAL NY. 2012 FORD FUSION, 30,000 MILES, GOT IT HOME AND STARTED TO LOOK IT OVER. I REALIZED THE TIRES ON THE REAR OF THE CAR WE'RE SEVERELY DRY ROTTED AND THE DATE ON THEM WERE FROM 2011. I CONTACTED THE SERVICE MANAGER JOSH AND HE TRIED TO SELL ME TIRES. HE TOLD ME THEY DON'T REJECT TIRES FOR DRY ROTTED SIDEWALLS. I WAS DONE DEALING WITH THEM AT THIS POINT AND I WANT THEM EXPOSED. THIS CAR WAS UNSAFE.

"TAKATA RECALL" I HAVE A VIBRATION COMING FROM THE FRONT END AT HIGH WAY SPEEDS. SEEMS TO BE THE FRONT PASSENGER SIDE. VIBRATION ONLY OCCURS DURING THE SPEEDS OF 50 TO 60 MPH. ANYTHING ABOVE OR BELOW THAT IS FINE. I HAVE HAD NEW TIRES, TIRES ROTATED, BALANCED, ALIGNMENT, AND JUST AN OVER ALL INSPECTION WITH NO RESULTS.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ABILITY SEIZED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE POWER STEERING GEAR NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE POWER STEERING MODULE WAS REPROGRAMMED PER A MANUFACTURER RECALL IN MAY OF 2016. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT THE VEHICLE EXCEEDED THE MILEAGE TO BE REPAIRED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 154,333. THE CONSUMER REQUESTED A STATUS UPDATE ON THE VEHICLE OWNER'S QUESTIONNAIRE. *JS THE CONSUMER STATED THERE WAS AN AIR BAG RECALL REPAIR ISSUED FOR THE VEHCILE, BUT THE PARTS WERE NOT AVAILABLE. *JS

POWER STEERING WENT OUT WHILE DRIVING THE CAR. FORD HAS ISSUED A RECALL, BUT MY CAR FOR SOME REASON DOESN'T FALL UNDER IT.

2012 FUSION. BUILD DATE 12/11 DRIVERS DOOR WOULD NOT OPEN AFTER PARKING AT WORK. INTERIOR HANDLE WOULD NOT RETURN TO NORMAL POSITION. IT WAS STOPPING ABOUT 1/8" FROM FULLY RETRACTING. DOOR WOULD ALSO NOT LOCK WITH ELECTRIC LOCKS. HAD TO CLIMB OUT THE PASSENGER SIDE. IT WOULD OPEN FROM THE OUTSIDE THOUGH.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 13 MPH, THE DRIVER'S SIDE DOOR LATCH FRACTURED AND THE DOOR SWUNG OPEN. THE DEALER REPLACED THE DOOR LATCH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR HANDLE DID NOT OPEN THE DOOR. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE. THE DEALER AND MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000. THE VIN WAS NOT PROVIDED.

TAKATA RECALL. FORD SENT RECALL LETTER FOR VEHICLE AIRBAG DEFECT. THEY SAY THE REPLACMENT IS NOT AVAILABLE. I HAVE CONTACTED LOCAL DEALER, AND NATIONAL CALL NUMBER TO COMPLAIN AND TRY TO GET REPAIR OF THE RECALL DEFECT. IT IS NOT AVAILABLE. NO ONE KNOWS WHEN IT WILL BE AVAILABLE. MAYBE MONTHS. I WAS TOLD THE PART MUST BE DESIGNED AND MFG, BEFORE AVAILABLE. I REQUESTED INTERIM REPAIR OR LOANER. NONE IS AVAILABLE. I TOLD THEM MY CONCERN OF DRIVING VEHICLE WITH DEFECT. THEY SAY FORD DOES NOT KNOW OF ANY PROBLEM WITH THE AIRBAGS. IF NO PROBLEM, WHY ARE THEY RECALLING? MY VEHICLE RE-SELL VALUE IS LOST WITH THE DEFECT PRESENT. I THINK FORD IS NOT TAKING CARE OF THIS RECALL. SENDING ME A LETTER NOTICE, WITH NO FIX, IS NOTHING. I CANNOT SELL, REPLACE, GET A NEW CAR OR QUIT DRIVING THE CAR WHILE I WAIT FOR FORD.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AND SLOWING TO A STOP, THE CONTACT NOTICED AN ABNORMAL SMOKE ODOR EMITTING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS LIKE BURNING OIL. AN INDEPENDENT MECHANIC DETERMINED THAT THERE WAS EVIDENCE OF AN OIL LEAK, BUT COULD NOT LOCATE ITS ORIGIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 97,900.

I OWN A 2012 FORD FUSION AND THE CAR HAS STARTED SHUTTING DOWN WHEN I SLOW AND WHILE STOPPED AT LIGHTS. IT JERKS AT TIMES WHICH MADE ME THINK IT WAS BAD GAS OR SOMETHING LIKE THAT. THEN IT STARTED SHUTTING OFF. I'VE TAKEN IT TO SEVERAL AUTO PLACES AND NO ONE CAN TELL ME WHAT IT IS. I HAVE READ AND RESEARCHED THIS PROBLEM AND FOUND THAT IT'S HAPPENING A LOT. WHY IS THERE NOT A RECALL FROM FORD ON THIS? I WILL THINK TWICE FROM BUYING ANOTHER FORD..

THE DRIVER'S DOOR WOULDN'T OPEN FROM THE INSIDE; I HAD TO ROLL THE WINDOW DOWN AND FLIP THE OUTSIDE LATCH. I WAS THINKING THIS COULD BE A SAFETY ISSUE IF IT HAPPENED IN AN EMERGENCY THE DEALER SAID IT WAS A COMMON PROBLEM AND THAT THERE WAS NO RECALL ON THIS ISSUE. THEY REPLACED THE "LEFT FRONT DOOR INSIDE HANDLE". THEY SAID IT WAS AN ELECTRICAL PROBLEM.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE STARTING THE VEHICLE, THE INSTRUMENT PANEL WARNING MESSAGE DISPLAYED "POWER STEERING ASSIST FAILED" AND "SERVICE ADVANCE TRAC". THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED. THE MECHANIC INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VIN WAS NOT INCLUDED. WHILE DRIVING VARIOUS SPEEDS, IT WAS DIFFICULT FOR THE CONTACT TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,800.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE MAKING A LEFT TURN AT 10 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 137,561.

FOR A WHILE KNOW MY CAR WOULD RANDOMLY STOP. ALL OF A SUDDEN IT WOULD DECREASE IN SPEED AND THEN SHAKE AT WHICH TIME I WOULD PULL OVER AND SHUT THE CAR DOWN AFTER SOME TIME I AM ABLE TO START THE CAR UP AGAIN AND GET BACK ON THE ROAD. NO MECHANIC CAN ACTUALLY FIND ANYTHING WRONG WITH MY CAR SO THEY JUST KEEP TELLING ME TO COME BACK IF IT DOES IT AGAIN. AT FIRST I THOUGHT IT WAS THE FUEL FILTER SO I WAS TOLD BY THE MECHANIC TO USE FUEL INJECTION CLEANER IN MY CAR. I HAVE DONE THAT AND IT APPEARED TO WORK HOWEVER IT STARTED UP AGAIN. I HAVE BEEN HAVING THIS ISSUE OFF AND ON FOR A WHILE BUT CAN NEVER FIND THE ISSUE. I AM WONDERING WHY HASN'T THERE BEEN A RECALL ON THIS. I NOTICED THAT WITH THIS MODEL YEAR EVERYONE IS HAVING THE SAME ISSUE. I LIVE IN HOUSTON AND OUR FREEWAYS ARE NOT THE BEST PLACES TO BREAK DOWN.

TAKATA RECALL FORD REFUSING TO ISSUE A LOANER STATING THAT IT IS NOT ELIGIBLE. CONSUMER IS AT RISK WHILE DRIVING WITH PASSENGERS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER. THE VEHICLE FAILED TO ACCELERATE, LUNGED FORWARD, AND JERKED WHILE IN MOTION OR MAKING A TURN. IN ADDITION, THE POWER TRAIN WARNING INDICATOR FLASHED SEVERAL TIMES. TWO DEALERS WERE NOTIFIED OF THE FAILURE, BUT THE DTC WAS NOT PRESENT; THEREFORE, THE FAILURE WAS UNABLE TO BE REPLICATED AND DIAGNOSED. THE MANUFACTURER HAD A SERVICE CAMPAIGN, BUT REFUSED TO PROVIDE A SOLUTION. THE DEALER WOULD NOT REPLACE THE PART UNLESS THEY COULD DETERMINE THE FAILURE. THE CONTACT WAS ABLE TO ORDER THE PART FROM THE MANUFACTURER AND REPLACED THE ELECTRONIC THROTTLE BODY. THE MANUFACTURER HAD NOT ISSUED A RECALL. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE13003 (ENGINE). THE FAILURE MILEAGE WAS NOT AVAILABLE.

THE DRIVERS SEAT SEATBELT DOES NOT WANT TO STAY BUCKLED.

"TAKATA RECALL" AND VEHICLE SPEED LIMIT POSSIBLE STEERING PROBLEM.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE MANUFACTURER STATED THAT THE CONTACT WOULD NEED TO WAIT UNTIL THE NOTICE WAS RECEIVED, BUT PROVIDED NO SPECIFIC TIMEFRAME. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS EXPERIENCING ISSUES WITH THE STEERING COLUMN IN THE VEHICLE. THE DEALER INSPECTED AND REPAIRED THE VEHICLE, BUT PROVIDED NO WRITTEN DIAGNOSIS TO VERIFY WHAT WAS REPAIRED. IN ADDITION, THE TRACTION CONTROL AND EPS WARNING INDICATORS RANDOMLY FLASHED. AS A RESULT, THE POWER STEERING AND TRACTION CONTROL FAILED RANDOMLY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). IN ADDITION, THE TPMS WARNING INDICATOR ILLUMINATED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE WHEN THE RECALL REPAIR WOULD BE PERFORMED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.