2012 Ford Fusion complaints

THE HEAD RESTS/RESTRAINTS OF THIS VEHICLE PROTRUDE FORWARD IN AN UNNATURAL WAY AND FORCE A PERSON'S HEAD FORWARD IN AN UNNATURAL POSITION. THIS IS CAUSING PINCHED NERVES IN MY NECK RESULTING IN TINGLING IN MY FEET WHEN I AM DRIVING. I HAVE RESEARCHED THIS ONLINE, AND HUNDREDS OF OTHER PEOPLE (MAYBE MORE) ARE COMPLAINING OF THE SAME PROBLEM WITH THE HEAD RESTS/RESTRAINTS, RESULTING IN VARIOUS PHYSICAL PROBLEMS FOR THOSE PEOPLE, INCLUDING BACKACHES, NECK ACHES, AND HEADACHES. NOT ALL FORDS HAVE THIS PROTRUDING HEAD REST, BUT A NUMBER OF THEM DO. I HAVE SEEN A LOT OF COMPLAINTS ON THE FOCUS AND EDGE AS WELL. I HAVE LOOKED AT OTHER MAKES BY OTHER COMPANIES, AND THEY DON'T HAVE THESE PROTRUDING HEADRESTS/RESTRAINTS. *TT

I WENT TO MY CAR ONE RAINY MORNING TO DISCOVER THE FRONT WINDOWS WERE DOWN AND THE MOON ROOF WAS OPEN, AND THE SEATS AND FLOOR WERE SOAKING WET. I FILED A POLICE REPORT THINKING IT WAS VANDALISM. THE OPEN WINDOWS AND MOON ROOF OCCURRED AGAIN THIS PAST WEEKEND AND BETWEEN GOOGLE AND THE OWNERS MANUAL, FOUND OUT THIS IS A "FEATURE" THAT HAPPENS IF THE UNLOCK KEY IS DEPRESSED FOR A SHORT TIME, AS CAN HAPPEN WHEN THE KEY IS IN YOUR POCKET. THIS COULD GIVE ANYBODY ACCESS TO THE GARAGE DOOR OPENER WHICH WOULD PUT MY FAMILY AND HOUSE AT RISK, AS WELL AS THE CONTENTS OF THE VEHICLE. THIS FEATURE WAS NOT DISCLOSED WHEN I PURCHASED THE VEHICLE AND IT CAN ONLY BE DISABLED BY THE DEALER. *TT

MULTI FUNCTION SCREEN SHOWED POWER STEERING MALFUNCTION AT STOP LIGHT. VEHICLE RESTARTED AND WARNING WAS GONE AND STEERING WAS NORMAL. NEXT DAY WARNING APPEARED WHILE DRIVING ON A STRAIGHT ROAD, STEERING WAS VERY DIFFICULT. VEHICLE PULLED OVER, RESTARTED AND WARNING WAS GONE, NORMAL STEERING. IN ONE HOUR IT HAPPENED AGAIN, VEHICLE WAS BROUGHT TO LOCAL FORD DEALER, AND THE FIRST DIAGNOSIS WAS UNKNOWN AS "CODES" DID NOT INDICATE STEERING PROBLEM. TODAY THEY CALLED AND STATED THE CAR NEEDS AN ENTIRE RACK AND PINION STEERING SET REPLACEMENT. UNFORTUNATELY THERE IS A NATIONAL BACK LOG AND NO PARTS AVAILABLE. CAR IS INOPERABLE. WORKING WITH FORD CUSTOMER CARE SOLUTIONS CENTER FOR RESOLUTION. *JS

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING 60 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER THE FAILURE AND THE THROTTLE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE THROTTLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 44,000. UPDATED 05/31/12*LJ

WHEN NEW, VEHICLE EXHIBITED HARSH SHIFTS FROM 1-2. GRADUALLY WORSENED AND CAME TO INCLUDE A SOFT 2-3 SHIFT AND A METALLIC FRICTION NOISE IN LOWER GEARS BY 1000MI. STARTING AROUND 7000MI, VEHICLE STARTED TO SHIFT ERRACTIALLY IN TRAFFIC BETWEEN 1-2 AND 2-1, WITH A SUDDEN AND MODERATELY VIOLENT LURCH FORWARDS DURING SHIFTING. VEHICLE WAS DIFFICULT TO CONTROL IN LOW-SPEED (PRIMARILY ACCELERATION FOLLOWING ANY PERIOD OF COASTING) SCENARIOS AND REQUIRED ADDITIONAL FOLLOWING DISTANCE TO ACCOUNT FOR THIS. VEHICLE BECAME MUST HARSHER ON THE 1-2 SHIFT IN COLD WEATHER. BY 8000-9000MI, VEHICLE DEVELOPED SLIPPING. THIS WAS PARTICULARLY EVIDENT AT LOWER SPEEDS FROM 2-3, SUCH AS AT A ROLLING YIELD BELOW 10MPH. VEHICLE WOULD MOMENTARILY LOSE ALMOST ALL POWER DURING CERTAIN 2-3 SHIFTS, REQUIRING ACCELERATION PLANNING FOR INTERSECTIONS, TO PREVENT SLUGGISHNESS AT AN INOPPORTUNE TIME. TSB 12-3-7 WAS APPLIED AND RESULTED IN ADDITIONAL SLIPPAGE IN HIGHER GEARS, SUCH THAT CLIMBING AN ONRAMP FOLLOWING A 3-4 SHIFT WAS CHALLENGING, AND CLIMBING A HILL AT LOW SPEEDS DURING A 2-3 SHIFT RESULTED IN A LOSS OF ALL FORWARD MOMENTUM. *TR

I PURCHASED A NEW FOCUS. I DROVE IT FOR TWO WEEKS. THE TRANSMISSION IS OF A POOR DESIGN, I FRANKLY REFUSE TO DRIVE IT. IT NEARLY CRASHED THROUGH MY BARN. I WAS SIMPLY BACKING IT IN WHEN IT DECIDED TO LURCH HARD. I SLAMMED ON THE BRAKES. LUCKILY IT DID STOP. PRIOR TO THIS INCIDENT THE CAR DID NOT OPERATE CORRECTLY AT ALL.. SEEMINGLY ENDLESS CLUTCH CHATTER, SLIPPAGE, UNPREDICTABLE SHIFTING,ITS IS A HORRID CAR TO DRIVE. I WAS NOTICING THE SMELL OF CLUTCH. I HAD IT TOWED BACK TO THE DEALER. I DO NOT WANT IT BACK. I DO NOT KNOW WHY FORD MOTOR COMPANY WOULD PUT TO MARKET A HORRIBLE DANGEROUS ERRATIC TRANSMISSION INTO PARKING SPACES IS A PURE ADRENALINE RUSH. YOU DO NOT KNOW WHAT IT MIGHT DO. THEY SAY ITS A AUTOMATIC , HOWEVER IT IS NOT . IT IS A DUEL CLUTCH TRANSMISSION'S WOULD NOT DRIVE THIS CAR AGAIN. ITS FRANKLY DANGEROUS. HOWEVER THE SALESMAN CALLED AND SAID" YOU DON'T KNOW HOW TO DRIVE THIS CAR. ITS SOMETHING YOU WILL GET USED TOO". I DID NOT BUY A NEW CAR TO GET USED TO IT. ITS A ROAD HAZARD. IN MY OPINE ITS A DEFECTIVE PRODUCT. I'M PRETTY SURE AFTER 32 YEARS OF DRIVING I KNOW HOW TO DRIVE. VERY UNHAPPY AT THE BLUE OVAL TEAM. HERE IS WHAT FORD SHOULD DO. HALT PRODUCTION . USE A TORQUE CONVERTER TYPE TRANSMISSION. AND REFUND ANYONE WHO ASKS FOR ONE. A CHEERFUL REFUND IS IN ORDER. HOW CAN THEY ADVERTISE A AUTOMATIC TRANSMISSION WHEN MECHANICALLY ITS NOT?AVOID THIS CAR. BOOOO ON THE 2012 FOCUS. I GUESS THE CONSUMER IS FORD MOTOR COMPANIES R AND D TEAM. WHY SHOULD CONSUMERS BE ST

COMPLAINT 1) WHEN ACCELERATING, THE TRANSMISSION FLARES DURING THE SHIFT FROM SECOND TO THIRD GEAR, AND THE VEHICLE LOSES ACCELERATION DURING THE SHIFT. THE PROBLEM IS MORE SEVERE WHEN THE CAR HAS BEEN SITTING IN WARM WEATHER FOR MORE THAN 24-48 HOURS. THE MISBEHAVED SHIFT CAUSES DISTRACTION TO THE DRIVER AND THE LOSS OF CONTROL OVER ACCELERATION FOR A BRIEF PERIOD OF TIME. THIS DISTRACTION COULD CAUSE THE DRIVER TO LOSE SITUATIONAL AWARENESS, LEADING TO A CRASH. COMPLAINT 2) THE TRANSMISSION TAKES AN EXCESSIVE AMOUNT OF TIME TO SHIFT FROM REVERSE TO FORWARD, AND FROM FORWARD TO REVERSE. THE TIME IS SOMETIMES IN EXCESS OF 2 SECONDS. THE INABILITY TO CONTROL THE VEHICLE DURING THIS TIME COULD LEAD TO A CRASH. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION, EQUIPPED WITH MICHELIN ENERGY SAVER TIRES, LINE SIZE: P225-50-R17. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED AND THE VEHICLE EXHIBITED AN ABNORMALLY LOUD NOISE. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE PASSENGER SIDE FRONT TIRE HAD BLOWN. THE TIRE WAS NOT REPLACED. THE DOT NUMBER AND THE VIN WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WARNING LIGHT FLASHED ONCE AS THE STEERING FAILED. THE WRECKER SERVICE TOWED THE VEHICLE TO THE DEALER WHERE THE STEERING RACK WAS REPLACED. THE DEALER ADVISED THE CONTACT THAT THE ELECTRONIC POWER ASSIST FAILED. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 2,500. UPDATED 02/15/12*BF UPDATED 03/08/12

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE ABNORMALLY DECELERATED. THE VEHICLE WOULD ALSO JERK FORWARD WHILE DECELERATING AS IF THE BRAKES HAD SUDDENLY BEEN APPLIED. THE FAILURE RECURRED INTERMITTENTLY WHEN DRIVING DIFFERENT SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70.

ON JANUARY 2ND, 2012 ON 2-SEPARATE OCCASIONS THE ENGINE ACCELERATED TO ALMOST 6000 RPM WHILE I WAS STOPPED OR NEARLY STOPPED WHILE PARKING THE CAR. THE CAR WAS IN DRIVE AND I HAD MY RIGHT FOOT ON THE BRAKE BUT THE ENGINE ACCELERATION HAPPENED VERY QUICKLY AND ON THE SECOND INCIDENT THE BRAKES WERE NOT HOLDING THE CAR. I WAS ABLE TO GET THE TRANS INTO NEUTRAL UNTIL THE ACCELERATION DIED DOWN TO THE NORMAL RPM. ON THE SECOND OCCASION I SHUT THE IGNITION OFF 2-TIMES BEFORE THE ACCELERATION STOPPED. I HAVE HAD THIS PROBLEM WITH PRIOR CARS AND THE MANUFACTURERS HAVE HAD NO SYSTEM IN PLACE TO DIAGNOSE THE PROBLEM AND BECAUSE IT IS A RANDOM EVENT IT IS ALMOST IMPOSSIBLE TO REPLICATE. BECAUSE OF LITIGATION IN ACCIDENT CASES I BELIEVE THE MANUFACTURERS ARE IN DENIAL OF THIS ELECTRICAL PROBLEM. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AN ABNORMAL NOISE AND SHAKING WAS EXHIBITED BY THE VEHICLE UPON STARTING. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THEY WERE UNABLE TO REPAIR THE VEHICLE BECAUSE THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THEY WOULD SEND AN INVESTIGATOR TO FURTHER INSPECT THE FAILURE. THE INVESTIGATOR NEVER SHOWED UP AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 1, 3000.

DRIVING ON THE FREEWAY IN TORRANCE CA AT 65 MPH WHEN THE CAR BEGAN TO BUCK AND JERK AND SLOWED TO ABOUT 30 MPH. IT WOULD NOT TAKE ANY MORE POWER OR ACCELERATION. I WAS IN THE RIGHT LANE AND WAS ABLE TO EXIT AND PARK AND I THEN NOTED THE TEMP GAUGE SHOWED HOT ALTHOUGH THE ENGINE DID NOT APPEAR HOT. HAD IT TOWED TO DEALER WHO DIAGNOSED THE PROBLEM AS A FAULTY TEMP SENSOR THAT SHOWED THE ENGINE WAS OVERHEATING AND CAUSIG THE ENGINE TO GO INTO THE PARTIAL SHUT-DOWN MODE. THIS HAS HAPPENED OFTEN ENOUGH THAT FORD HAS A SERVICE BULLETIN OUT ON THE PROBLEM, BUT NO RECALL. THIS COULD HAVE BEEN A DISASTER IF I HAD STILL BEEN IN THE LEFT OR DIAMOND LANE SO THERE SHOULD BE A MANUFACTURER RECALL TO HAVE THESE PARTS CHECKED OUT. APPARENTLY SOME ARE CORRODED. *TR

AFTER HIGHWAY DRIVING FOR ABOUT AN HOUR AND PULLING OFF TO CITY AREA, CAME TO A STOP AND THEN RELEASED BRAKE AFTER STOP SIGN AND GLIDING THRU INTERSECTION THE POWER STEERING FAILED AND A WARNING LIGHT CAME ON SOMETHING TO THE AFFECT OF "POWER STEERING MALFUNCTION". TURNED CAR OFF AND RESTARTED AND CAR WORKED FINE AGAIN. LITTLE SCARY THOUGH CONSIDERING IT COULD HAVE HAPPENED IN LESS SAFE CIRCUMSTANCES. MAKING APPOINTMENT TO HAVE LOOKED AT BY THE DEALER. *TR

POWER STEERING FAILURE. "POWER STEERING ASSIST FAULT" WARNING ON MY DASH, ALTERNATING WITH "SERVICE ADVANCETRAC" WARNING. POWER STEERING FAILURE WHILE DRIVING ON THE INTERSTATE. EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL TO CHANGE LANES AND TURN ONTO OFF-RAMP. PULLED OVER, TURNED OFF IGNITION, RESTARTED CAR AND FAULT WENT AWAY AND POWER STEERING WORKED AGAIN. IF MY WIFE HAD BEEN DRIVING SHE WOULD NOT HAVE BEEN ABLE TO TURN THE WHEEL TO PULL OUT OF TRAFFIC AND INTO A SAFE AREA; I COULD BARELY TURN THE WHEEL. VEHICLE WAS PURCHASED ABOUT THREE MONTHS AGO AND HAS LESS THAN 3,000 MILES.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING 5 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING AND CRASHED. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE WOULD NOT SLOW DOWN OR STOP. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE CONTACT CALLED THE MANUFACTURER REGARDING THE SUDDEN ACCELERATION AND THE MANUFACTURER ADVISED THAT THEY DID NOT HAVE ANY COMPLAINTS REGARDING THE SUDDEN ACCELERATION ON FILE. THE MANUFACTURER THEN SUGGESTED THAT THE ALL WEATHER FLOOR MATS WERE THE CAUSE OF THE SUDDEN ACCELERATION FAILURE. THE CONTACT STATED THE VEHICLE DID NOT HAVE ALL WEATHER FLOOR MATS. THE CONTACT DID NOT FEEL SAFE OPERATING THE VEHICLE. THE FAILURE MILEAGE WAS 1,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THE VEHICLE WOULD EXPERIENCE AN INTERMITTENT LOSS OF POWER STEERING. THE CONTACT STATED THE SERVICE POWER STEERING LIGHT ILLUMINATES ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURS. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE STEERING RACK WILL NEED TO BE REPLACED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 300.