2012 Ford Fusion complaints

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING BECAME DIFFICULT TO OPERATE. THE DEALER DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

TAKATA RECALL-I RECEIVED A LETTER FROM FORD THIS MONTH (03/2017) THAT MY VEHICLE WAS AFFECTED. MY VIN IS NOT LISTED ON THE NHTSA WEBSITE AND IS NOT AVAILABLE TO YOUR REPRESENTATIVE WHEN I CALLED THE NHTSA. I CALLED FORD HQ, AND MY CAR IS AFFECTED. I DO NOT FEEL SAFE DRIVING MY CAR (I LIVE IN FLORIDA-A "ZONE A", HIGH-RISK STATE) AND DRIVE FREQUENTLY. I WAS TOLD BY A REPRESENTATIVE WHEN I CALLED FORD THAT THE NHTSA HAS STATED THAT THE CARS ARE PERFECTLY SAFE TO DRIVE AND THAT I SHOULD NOT BE CONCERNED. I SEARCHED YOUR WEBSITE AND DID NOT FIND ANY INFORMATION STATING THIS. WHEN I CALLED, A REPRESENTATIVE FROM THE NHTSA TOLD ME THAT THIS IS NOT CORRECT AND THAT THE NHTSA HAS NOT RELEASED ANY SUCH STATEMENT. I THOUGHT IT WAS IMPORTANT FOR YOU TO KNOW THAT FORD REPRESENTATIVES ARE USING YOUR NAME AND CREDIBILITY AS AN AGENCY TO DECEIVE THEIR CUSTOMERS AND LEAD THEM TO BELIEVE THAT THEY ARE PERFECTLY SAFE DRIVING CARS WITH TAKATA AIRBAGS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/19/17*LJ UPDATED 05/24/2017*JS

STEERING: ELECTRIC POWER ASSIST SYSTEM IS OUT AND POWER STEERING IS NOT FUNCTIONING

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

POWER STEERING FAILED *WHILE DRIVING* VEHICLE ON A CITY STREET IN HIGH TRAFFIC AREA. ACCORDING TO FORD SERVICE, THIS WAS PARTIALLY DUE TO THE RECALLED SENSOR FOR POWER STEERING (ACTION 15N01). HOWEVER, THERE WAS ALSO PHYSICAL STEERING GEAR BINDING. THERE ARE NUMEROUS SIMILAR COMPLAINTS WITH SIMILAR REMEDY (ABOUT $2,000 TO REPLACE ENTIRELY). THE PHYSICAL ISSUE HAS NOT BEEN INCLUDED IN THE FORD RECALL (FSA TITLE: EPAS STEERING EFFORTS), BUT IS HAPPENING WITH SUFFICIENT FREQUENCY TO OTHER VEHICLES TO CONCLUDE THAT THIS POSES A CREDIBLE SAFETY RISK.

WHILE DRIVING ON A HIGHWAY, THE TCS INDICATOR LIGHT CAME ON AND LOST POWER STEERING. THE FOLLOWING MESSAGES ALSO CAME ON - "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC"

VEHICLE WAS STATIONARY AND THE ELECTRONIC POWER STEERING FAILED.

TAKATA RECALL. WHILE DRIVING DOWN A CITY STREET I LOST MY POWER STEERING. I TOOK THE CAR TO MY LOCAL FORD DEALER AND I WAS TOLD MY POWER STEERING ASSIST HAD FAILED BUT MY VIN WASN'T ONE OF THE RECALLS. MY CAR HAS BEEN SITTING IN MY DRIVEWAY EVER SINCE IT HAPPENED. IT IS NOT DRIVABLE.

FORD MOTOR COMPANY HAS NOTIFIED ME THAT THE VEHICLE HAS A SERIOUS SAFETY DEFECT WITH THE AIRBAG SYSTEM WHERE THE INFLATOR MAY RUPTURE RESULTING IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH. AS THIS STATEMENT INDICATES THE DEFECT CAN CAUSE LIFE THREATENING INJURIES THIS DEFECT MAKES THE VEHICLE UNSAFE TO DRIVE AS IT PUTS THE DRIVER AND PASSENGER AT RISK OF SERIOUS INJURY OR DEATH DUE TO THIS KNOWN SAFETY DEFECT. FORD MOTOR COMPANY REPRESENTATIVE STATE THEY DO NOT HAVE THE PART TO MAKE THE NECESSARY REPAIRS TO CORRECT THE SERIOUS LIFE SAFETY DEFECT WITH THE VEHICLE AND DO NOT KNOW WHEN THEY WILL HAVE THE PARTS. THIS IS A KNOW LIFE THREATENING SAFETY DEFECT THAT PLACES THE OCCUPANTS OF THE VEHICLE AT RISK OF SERIOUS INJURY OR DEATH EVERY TIME THE VEHICLE IS DRIVEN PLACING FORD MOTOR COMPANY AND THE NHTSA CRIMINALLY LIABLE OF ANY INJURIES AND DEATHS THAT MAY OCCUR DUE TO THEIR NEGLIGENCE IN REMOVING THOSE VEHICLES FROM THE ROADS AND PROVIDING THE OWNERS A SAFE ALTERNATIVE UNTIL THE MANUFACTURERS CAN PRODUCE THE PARTS AND MAKE THE NECESSARY REPAIRS TO CORRECT THE SERIOUS LIFE THREATENING SAFETY DEFECT IN THESE VEHICLES.

I JUST HIT 40,000 MILES, VEHICLE HAS BECOME VERY UNSAFE, WHILE DRIVING VEHICLE SHUTS OFF. ACCELERATION TAKE TOO LONG AND ONCE IT KICKS IN IT SLAMS INTO GEAR. IF I NEED TO REVERSE IT WON'T FIND THE GEAR AND WHEN IT DOES , I SLAMS INTO GEAR, THE WRENCH CONTINUES TO APPEAR ON DASH WHEN SAID EVENT IS HAPPENING. THERE SHOULD BE A RECALL ON THAT TRANSMISSION OR ENGINE. VERY UNSAFE. WHEN VEHICLE STALLS IT BECOMES A HAZARD TO EVERYONE AROUND ME. IF SOMEONE COULD PLEASE CONTACT ME THIS WOULD BE GREAT. UPON SEARCHING WHAT THE PROBLEM COULD BE I NOTICED NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE. PLEASE HELP! I DON'T HAVE ANY PHOTOS OF THE VEHICLE SHUTTING DOWN AND WHAT A HAZARD IT CAN BE . TELL ME WHAT TO DO PLEASE.

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE WHILE DRIVING DOWN THE STREET. *SMD

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE PARKING THE VEHICLE, THE FRONT DRIVER SIDE DOOR INDEPENDENTLY OPENED AND FAILED TO LATCH CLOSE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 52,000.

I CAN'T STEER MY CAR. MESSAGE SAYING "POWER STEERING ASSIST FAIL" APPEARS ON THE DASH EXTREMELY HARD TO TURN MY CAR .

DRIVING 70 MPH ON FREEWAY AND POWER STEERING FAILURE LIGHT WENT ON AND IMMEDIATELY LOST POWER STEERING. WAS EXTREMELY DIFFICULT TO DRIVE THE CAR BUT WAS ABLE TO GET THE CAR OFF THE FREEWAY WITH NO ONE BEING INJURED. CALLED FORD AND WAS TOLD OUR 2012 FORD FUSION SEL WAS NOT COVERED UNDER THE RECALL THE FOR THIS KNOWN DEFECT. WAS TOLD IT WAS NOT A SAFETY ISSUE BECAUSE IT WAS NOT INCLUDED IN THE RECALL!!!

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED AT VARIOUS TIMES AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE STALLED, IT LOST STEERING AND BRAKING ABILITY. THE DEALER FAILED TO DUPLICATE THE FAILURE. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN A PREVIOUS TSB; HOWEVER, THE TSB INFORMATION WAS NOT AVAILABLE NOR FOUND IN THE SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DASHBOARD HAD A CRACK AROUND THE AIR BAG PORTION OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER CONFIRMED THAT THERE WERE SEVERE CRACKS AROUND THE AIR BAG AREA. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 03/29/17 LJ *CN

LOSS OF POWER STEERING ASSIST. NOT ALL THE TIME DOOR LATCH WILL NOT OPEN FROM THE INSIDE

2012 FORD FUSION PURCHASED FROM AUTOFAIR FORD 08/11 2.5LTR , 6 SPEED MANUAL, 62K MILES ORIGINAL OWNER. ON 02/09/2017 ABOUT 2 PM UPON APPROACHING A RURAL STOP SIGN EXPERIENCED AN ABS BRAKE ACTION DUE TO VERY SLIPPERY SNOW CONDITIONS. I STOPPED VERY SLOWLY AND WAS SURPRISED THE ABS ACTIVATED, IN FACT I DON'T THINK I HAVE EVER HAD THEM ACTIVATE LIKE THIS. 5 VERY LOUD BANGING SOUNDS AS SOMEONE WAS HITTING THE FRONT UNDERSIDE OF CAR WITH A LARGE HAMMER. I IMMEDIATELY LET OFF THE BRAKES AND SLOWLY RE-APPLIED TO FIND I HAD NO BRAKES AT ALL. BRAKE PEDAL SANK TO FLOOR AND I WENT THROUGH INTERSECTION OUT INTO CONNECTING ROAD. I USED THE E-BRAKE TO STOP AND LUCKILY NO ON COMING CARS. DROVE CAR HOME VIA E-BRAKE AS HAD NO BRAKES. WHEN HOME CHECKED FLUID THEN DID SOME RESEARCH ON LINE AND FOUND OTHER PEOPLE ARE EXPERIENCING THIS. READ ON LINE TO DISCONNECT THE ABS FUSE AND BRAKES MAY WORK AGAIN WHICH THEY DID BUT AS ABS FUSE IS OUT AND I HAVE BRAKES, I DO NOT HAVE ABS OR TRACTION CONTROL. I HAVE READ THAT I CAN PUT THE ABS FUSE BACK IN BUT IF I EXPERIENCE ANOTHER ABS DEPLOYMENT, THE SAME RESULT OF LOSS OF BRAKE PEDAL WILL HAPPEN, NOT A SAFE RIDE I WOULD SAY. I HAVE HAD AN ON-GOING TYPE OF SITUATION HAPPENING WHEN MAKING HARD RIGHT TURNS IN TO TRAFFIC AND HAVING TO ACCELERATE FAST. ( THE CAR APPEARS TO BE SOMEHOW FOOLED AND THE TRACTION CONTROL OVER REACTS AND CAR STARTS BUCKING HARD AND ALMOST STALLS OUT. I HAVE TO PUSH IN CLUTCH TO STOP IT AND AVOID STALLING AND GETTING HIT. NOT SAFE. I H

I PURCHASED MY FUSION IN SEPTEMBER AND IN NOVEMBER STARTED USING THE HEATING OPTION ON THE DRIVERS SIDE SEAT. IT WOULD GET SO HOT I HAD TO SHUT IT OFF AS IT FELT LIKE IT WAS BURNING ME, MY SKIN WAS EXTREMELY SORE AFTER USING THE HEATER FOR A SHORT TIME.EN IN DECEMBER IT QUIT WORKING COMPLETELY. I TOOK IT TO A FORD DEALERSHIP RECENTLY AND WAS TOLD IT WOULD COST AROUND $500 TO FIX AND MY EXTENDED WARRANTY DOES NOT COVER IT. I HAVE FOUND NUMEROUS COMPLAINTS ON THE INTERNET ABOUT THIS AND AM HOPING FORR A RECALL OR ASSISTANCE IN PAYING TO HAVE THIS FIXED.

WHILE DRIVING DOWN THE HIWAY CAR STALLS AND COMPLETELY STOPS AND WON'T START FOR 5-10 MINUTES. FORD REPLACED THE ETB THROTTLE BODY IN SEPT 2016 AND CONTINUED TO STALL AND THEY REPLACED THE CANISTER PURGE VALVE IN NOV. 2016 BOTH WERE RECALLS AND IT STALLED AGAIN. THEY SAID THEY CAN'T TELL WHATS WRONG NOW CAUSE IT WOULD NOT STALL WHILE THEY HAD IT. SO DANGEROUS! AND DON'T KNOW WHERE TO GO NEXT. WONDER IF SOMEONE WILL GET KILLED.

VEHICLE HAS ELECTRONIC POWER STEERING AND NOT HYDRAULIC. WE HAVE HAD SEVERAL OCCASIONS WHEN TRAVELING DOWN THE HIGHWAY WHERE THE POWER STEERING CUT OFF AND IT IS VIRTUALLY UN-STEERABLE AT ALL. FORTUNATELY THIS OCCURRED AT LOW SPEED WHEN WE WERE ABLE TO BARELY MUSCLE THE CAR OFF THE SIDE OF THE HIGHWAY. IT SEEMS THAT IT RESPONDS TO HAVING THE ENGINE TURNED OFF AND RESTARTING IT AND RETURNS TO NORMAL. I LIVE IN FEAR THAT WE COULD BE IN THE MIDDLE LANE OF A 3 LANE MAJOR HIGHWAY AND UNABLE TO CONTROL OUR VEHICLE WITH 18 WHEELERS ON ALL SIDES. WE WOULD HAVE TO STOP THE ENGINE AND RESTART TO REGAIN STEERING. WE BROUGHT THIS TO THE ATTENTION OF THE DEALER AND WAS TOLD IT WOULD COST THOUSANDS OF DOLLARS TO REPAIR. WE CHOSE TO RISK OUR LIVES AND NOT FIX IT. FORTUNATELY THIS HAS ONLY HAPPENED A FEW TIMES. I HAVE SEEN INTERNET REPORTS OF THIS BEING A KNOWN PROBLEM. *TR

MY POWER STEERING WENT OUT AS I WAS DRIVING TO WORK, I WENT TO SEE IF THERE WERE RECALLS AND CALLED THE DEALER SHIP WHERE I PURCHASED MY CAR AND THEY SAID NO RECALL, EVEN THOUGH I FOUND ON YOUR SIGHT A RECALL FOR (RECALL # 15V340000) AND THEY SAID THAT IS ALL DEPENDING ON WHERE YOUR CAR WAS MANUFACTURED. BOY I AM COMPLETELY DUMB FOUNDED. PLEASE HELP! CAR MILEAGE IS ONLY 93300. *TR

I WAS IN MOTION GOING ABOUT 30 MPH AND MY POWER STEERING JUST STOPPED WORKING. WILL NOT TURN BACK ON. SAYS SERVICE ADVANCE TRAC AND SERVICE POWER STEEERING NOW ON MESSAGE CENTER. CALLED FORD AND THEY DID NOT HONOR RECALL ISSUED FOR THIS PROBLEM BECAUSE MY CAR WAS BUILT ON JULY 28 2012 AT THE HERMOSILLO PLANT AND THE RECALL WAS ONLY ISSUED THROUGH FEB 28 2012 FROM HERMOSILLO PLANT. SAME PLANT ! SAME CAR ! I'VE HAD NO ISSUES WITH MY CAR UNTIL THIS. PLEASE EXTEND RECALL DATES !

CHECK ENGINE LIGHT CAME ON AND ERROR CODE IS P0452 - EVAP SYSTEM PRESSURE/PRESSURE FUEL TANK PRESSURE

DRIVING ON CITY STREET, WARNING LIGHT CAME ON THAT SAID THE ELECTRONIC POWER STEERING ASSIST WAS NOT WORKING. MAKING TURNING THE VEHICLE VERY DIFFICULT AND UNSAFE. CAR HAS 72,000 MILES ON IT. DEALER SAID THERE WAS A RECALL (15S18) FOR THIS VERY PROBLEM BUT THAT MY FUSION WAS NOT PART OF IT. (RECALL COVERS CARS BUILT BETWEEN SEP 7, 2010 AND FEB 28, 2012) FORD OBVIOUSLY DID NOT FIX THE PROBLEM ON THESE LATER ASSEMBLED CARS (MINE WAS BUILT MAY 25, 2012), AS THIS PROBLEM CONTINUES TO HAPPEN. AGAIN THE DEALER WANTS $2300 TO REPAIR. *TR

WAS COMING HOME FROM WORK WHEN MY STEERING WHEEL LOCK UP WELL AT LEAST FELT THAT WAY JUST WAS REALLY HARD TO STEER. I ENDED UP HITTING A POLE DUE TO THE FACT THAT I COULDN'T REALLY CONTROL MY CAR. ALSO I WAS NEVER NOTIFIED ABOUT THIS RECALL AT ALL AND COULD'VE PROBABLY PREVENTED THIS INCIDENT IF I WAS NOTIFIED ABOUT THIS RECALL . NOW I HAVE NO VEHICLE TO DRIVE SO NOW I'M STUCK TRYING TO FIGURE OUT HOW I'M GOING TO GET MY DAUGHTER TO HER APPOINTMENTS AND HOW I'M GOING TO GO TO WORK AND MAKE MONEY TO PAY BILLS DUE TO THE FACT THAT MY CAR IS NOW SITTING ON THE GARAGE SITTING THERE

UNEXPECTEDLY LOST POWER STEERING WHILE DRIVING THE CAR ON A CITY STREET...NOTICED WHEN TURNING THE CAR

THE HEATED SEAT ON THE DRIVER'S SIDE BECOMES VERY HOT AFTER SEVERAL MINUTES. PASSENGER HEATED SEAT IS OK. IT BECOMES HOT ENOUGH THAT IT HAS TO BE TURNED COMPLETELY OFF OR IT SEEM AS IT MAY EVEN CAUSE A BURN. I HAVE NOT LEFT IT ON CONTINUALLY TO SEE HOW HOT IT WOULD GET.

THE ELECTRIC POWER STEERING ASSIST SYSTEM INTERMITTENTLY SHUTS DOWN. FIRST, WHILE DRIVING, A SERIES OF SENSOR LIGHTS COME ON. AFTER THIS, IF THE ENGINE IS SHUT OF AND THEN BACK ON, THERE IT A TOTAL LOSS OF POWER STEERING. THIS PROBLEM APPEARS TO BE SIMILAR TO THAT IN NHTSA CAMPAIGN NUMBER: 15V340000. THIS HAPPENED TWICE AND COMPLETELY SHUT DOWN

DRIVER'S DOOR LATCH STOPPED WORKING

I WAS DRIVING ON THE 15 N AT ABOUT 70 MPH. THE STEERING WHEEL VEERED TO THE LEFT AND LOCKED. AT THIS TIME, THE POWER STEERING WAS LOST. TOOK IT TO THE DEALER AND HE SAID THAT THE RACK AND PINION WAS NO RESPONDING TO ANY INPUT AND NEEDED TO BE REPLACED. *TR

DRIVERS SIDE DOOR LATCH DOES NOT ENGAGE COMPLETELY AND CAN BE OPENED WITH A SLIGHT PUSH FROM INSIDE.

THIS IS A PROBLEM WITH THE DRIVER'S SIDE DOOR LATCH. DOOR LATCH HANDLE AND LOCK POPPED OUT TOWARDS STEERING WHEEL AND DOOR SWUNG OPEN IN TRAFFIC ON 12/31/2016. WHEN DOOR FINALLY LATCHED, IT WOULD NOT LOCK. REMOTE CANNOT ACTUATE LOCK. INSIDE DOOR HANDLE AND LOCK STILL OUT OF POSITION.

THE ELECTRIC POWER STEERING ASSIST SYSTEM INTERMITTENTLY SHUTS DOWN. FIRST, WHILE DRIVING, A SERIES OF SENSOR LIGHTS COME ON. AFTER THIS, IF THE ENGINE IS SHUT OF AND THEN BACK ON, THERE IT A TOTAL LOSS OF POWER STEERING. THIS PROBLEM APPEARS TO BE SIMILAR TO THAT IN NHTSA CAMPAIGN NUMBER: 15V340000. HOWEVER, MY VEHICLE IS NOT COVERED BY THAT RECALL. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED EXCESSIVE PRESSURE WAS NEEDED WHEN DEPRESSING THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO BE ABLE TO STOP SAFELY AT ANY SPEED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

APRIL, 2016: I WAS PARKED IN MY DRIVE WAY WITH THE MOTOR OFF. WHEN I STARTED THE CAR I COULD BARELY TURN THE STEERING WHEEL. I WAS ABLE TO SLOWLY DRIVE IT TO SCHULTZ FORD IN NANUET, NEW YORK. THE PROBLEM WAS THAT THE ELECTRONIC GEARBOX HAD FAILED. THE REPAIR COST $2000. THE SCHULTZ FORD SERVICE MANAGER INFORMED ME THAT CERTAIN MODELS OF 2012 FUSIONS WERE RECALLED FOR THE PROBLEM AND THEY WERE REPAIRED FOR FREE. UNFORTUNATELY, MY FUSION WAS NOT ONE OF THOSE MODELS. I APPEALED TO THE REGIONAL SERVICE MANAGER. SHE REPEATED THE SAME INFORMATION AS SCHULTZ FORD. SHE ADVISED ME TO REPORT THE PROBLEM TO THE NHTSA IN HOPE THAT IF ENOUGH PEOPLE COMPLAINED FORD WOULD ISSUE A RECALL AND REIMBURSE ME FOR THIS REPAIR AT THAT TIME. I AM CONFUSED AS TO WHY A PROBLEM THAT AROSE WITHOUT WARNING, AND WAS THE SUBJECT OF A RECALL NOTICE ON A SLIGHTLY DIFFERENT MODEL, WAS NOT TREATED AS A MANUFACTURING DEFECT AND REPAIRED FOR FREE BY FORD MOTOR COMPANY.

THE BLOWER MOTOR HAS FAILED 3 TIMES ON MY 2012 FUSION. THE FIRST WAS WHILE UNDER WARRANTY IN 2013, THE SECOND WAS JUST OFF WARRANTY IN 2015, AND THE LAST TIME WAS MAY 27, 2016. THE BLOWER MOTOR FAILED ON THE DAY OF MY SON'S HS SENIOR PROM. WHILE SCHULTZ FORD PROVIDED PRIORITY SERVICE TO HAVE THE REPAIR DONE IN 6 HOURS, IT COST ME OVER $700. THIS IS A CHRONIC PROBLEM THAT FORD SHOULD REPAIR AS A RECALL. I'M CROSSING MY FINGERS WHEN I NEED THE AC IN THE LAST SPRING OF 2017.

THE POWER STEERING ON MY 2012 FORD FUSION WENT OUT JUST A FEW MILES AFTER THE SERVICE LIGHT CAME ON FOR POWER STEERING.

"POWER STEERING ASSIST FAULT" MESSAGE APPEARED AND STEERING WAS LOCKED. LUCKILY, BACKING OUT OF DRIVEWAY.

TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE CONTACT PLACED THE VEHICLE IN THE PARK POSITION AND EXITED, THE VEHICLE BEGAN TO ROLL. THE CONTACT WAS ABLE TO GET BACK INTO THE VEHICLE AND STOP IT FROM MOVING. THE KEY WAS REMOVED FROM THE IGNITION; HOWEVER, THE VEHICLE WOULD NOT RESTART. THE CONTACT STATED THAT THE 'VEHICLE NOT IN PARK' WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

MY DAUGHTERS 2012 FORD FUSION POWER STEERING WENT OUT WHILE DRIVING DOWN THE HIGHWAY. SHE RECEIVED A RECALL LETTER IN NOVEMBER 2016. WE TOOK TO THE LOCAL FORD DEALER & THEY SAID THEY NEEDED TO REPROGRAM THE STEERING AND REPLACE THE ENTIRE STEERING ARM. THEY SAID THEY HAD SENT A RECALL LETTER IN JULY 15 WHICH SHE NEVER RECEIVED. NOW THEY WILL NOT PAY FOR REPAIR BECAUSE THE MILEAGE IS 158000. WHICH IS 8000 MILES OVER WHAT THEY SAY THEY HAVE TO COVER IT. IT IS A SAFETY RECALL THEY SHOULD FIX THE PROBLEM. THE CAR IS ONLY 4 YEARS OLD. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE SERVICE TRACTION INDICATOR ILLUMINATED, THE SERVICE POWER STEERING SYSTEM NOW INDICATOR ILLUMINATED, AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.

MY 2012 FORD FUSION LOSES ALL ELECTRICAL POWER WHILE DRIVING DOWN THE ROAD CAUSES THE ENGINE TO COMPLETELY SHUT OFF. DOES NOT MATTER THE SPEED YOU ARE GOING. TAKEN THIS TO FORD MANY TIMES AND SINCE IT IS A INTERMITTENT PROBLEM FORD NEVER FINDS ANYTHING WRONG. STARTED HAPPENING AROUND MILEAGE APPROX 4K MILES. IT HAS BEEN IN THE SHOP MANY TIMES. AND EACH TIME FORD TOLD ME NEXT TIME IT HAPPENS THEY WILL GET AN ENGINEER TO LOOK AT IT. IT HAPPENS AGAIN AND THEY NEVER GET AN ENGINEER THERE. THE LAST TIME IT HAPPENED WAS AT A STOP SIGN AND IT SHUT OFF WITH THE MILEAGE AT 73K. WE HAVE TO DRIVE IT CAUSE FORD WILL NOT DO ANYTHING ABOUT IT. NOW FORD SENT US A CUSTOMER SATISFACTION PROGRAM CASE [XXX] AND I AM GETTING HASSLED ON THE SERVICE. CALLED FORD CUSTOMER SERVICE WITH NO HELP. FORD DOES NOT CARE ABOUT YOUR SAFETY. AND THIS PROBLEM IN THE CAR WE ARE LUCKY THAT WE HAVE NOT BEEN IN A SERIOUS ACCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING LESS THAN 20 MPH AND TURNING INTO A PARKING SPACE, THE VEHICLE MOMENTARILY SURGED OR RACED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000. UPDATED 02/07/2017*CT *CN

AUTOMATIC CAR LOCK BROKE SUDDENDLY AND WOULD NOT ALLOW DOOR TO OPEN TO EXIT DRIVER DOOR.

OUR POWER STEERING WENT OUT A FEW DAYS AGO WHILE WE WERE 5 1/2 HOURS FROM HOME. IT WAS WORKING FINE. WE STOPPED IN A PARKING LOT, AND MY HUSBAND COULD TELL SOMETHING HAPPENED WHEN HE TURNED THE CAR OFF. WHEN HE TURNED IT BACK ON, THE POWER STEERING WAS OUT. THERE HAS BEEN A RECALL FOR OTHER FORD CARS LIKE OURS, BUT OUR VIN IS NOT ONE THAT WAS RECALLED. WE HAD A DIFFERENT ITEM FIXED ON OUR CAR, AND IT APPARENTLY RESET THE POWER STEERING. HOWEVER, WE ARE NOT COMFORTED BY THIS. WE ARE WORRIED IT WILL HAPPEN AGAIN. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH WOULD NOT OPEN AND CLOSE PROPERLY. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,862.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER, PASSENGER, AND REAR PASSENGER INTERIOR DOOR HANDLES WERE LOOSE AND FAILED TO UNLATCH THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A WEAR AND TEAR ITEM AND NOT PART OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 55,000. UPDATED 01/16/17*LJ CONSUMER STATED THAT THE FRONT PASSENGER DOOR ALSO DOES NOT LOCK. UPDATED 9/5/18*JB

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR HANDLE MALFUNCTIONED AND THE DRIVER WAS UNABLE TO OPEN THE DOOR TO EXIT THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 44,800.