Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
RETURNING FROM VACATION, RECEIVED "SERVICE POWER STEERING" MESSAGE ON DASH, GOT CAR INTO DRIVEWAY, TURNED OFF. RESTARTED CAR AND HAD NO POWER STEERING! ONLY 42,000 MILES ON CAR. CALLED FORD RE PROBLEM, WAS TOLD NO RECALL, $1400 TO REPLACE STEERING RACK!!! WHAT IF THE STEERING FROZE WHILE DRIVING???
RECEIVED NOTICE OF RECALL MARCH 2017. CONTACTED WORLD FORD PENSACOLA IN MAY 2017, JULY 2017 AND SEPTEMBER 2017. I AM ALWAYS TOLD THAT I HAVE BEEN PLACED ON A WAITING LIST. THIS IS A VERY SERIOUS RECALL, DUE TO BEING IN HIGH HUMIDITY AREA AND HAVING A TAKATA AIR BAG.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 68 MPH, THE VEHICLE STALLED AND THE POWER ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (BOB ALLEN FORD, 9239 METCALF AVE, OVERLAND PARK, KS 66212), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 130,000.
CITY TRAFFIC, 30MPH. ONLY HAD TRAVELED A FEW MILES. TEMPERATURE WAS IN THE LOW 90'S AND DEWPOINT IN THE LOW TO MID 60'S. WRENCH TOOL ICON ILLUMINATED AND THE VEHICLE SHOOK AND TOTAL LOSS OF POWER. COULD ONLY GO 3-5 MPH. PULLED OFF THE ROAD. TURNED OFF CAR AND RESTARTED. ICON WAS OFF AND CAR RAN FINE. SERVICE SCAN TOOL DID NOT FIND ANY FAULTS. AFTER THE SCAN, THE DASH MESSAGE CENTER DISPLAYED THE MESSAGE: "SERVICE ADVANCETRAC". INTERMITTENT PROBLEM WITH NO OTHER ERROR MESSAGES AND APPEARS TO BE A COMMON ON FORD VEHICLES. SIMPLY RESTARTING THE VEHICLE SHOULD NOT ERASE THE SOURCE OF THE PROBLEM. THIS IS A VERY DANGEROUS SITUATION IF THIS OCCURS AT HIGHWAY SPEEDS BECAUSE OF THE TOTAL LOSS OF POWER.
VEHICLE EXPERIENCES SUDDEN LOSS OF POWER AT ANY SPEED WITHOUT ANY WARNING. THE POWERTRAIN WARNING LIGHT ILLUMINATES, THE CAR BECOMES UNABLE TO ACCELERATE BEYOND 15MPH, AND THE CAR MUST BE PULLED OVER IN DANGEROUS TRAFFIC CONDITIONS. ONCE PULLED OVER AND PLACED IN PARK, THE ENGINE ATTEMPTS TO REV ITSELF UNTIL THE VEHICLE IS TURNED OFF. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, THE POWERTRAIN WARNING LIGHT WILL TURN OFF AND THE CAR WILL FUNCTION NORMALLY. THIS ISSUE OCCURRED SELDOMLY AT FIRST, BUT WITHIN A MONTH THE CAR BECAME NON-DRIVEABLE DUE TO THE ISSUE OCCURRING EVERY FEW MINUTES WHILE DRIVING, WHICH PRESENTS A SIGNIFICANT SAFETY HAZARD ESPECIALLY IN CONJUNCTION WITH THE TAKATA AIRBAG. THE ISSUE HAS BEEN DIAGNOSED BY A FORD DEALER AS A FAULTY ELECTRONIC THROTTLE BODY. FORD HAD PREVIOUSLY ISSUED A CUSTOMER SATISFACTION PROGRAM 13N03 TO SATISFY THE NUMEROUS COMPLAINTS OF THIS SAME ISSUE, BUT THE PARAMETERS OF THE PROGRAM WERE SO NARROW THAT DESPITE THE VEHICLE POSSESSING THE SAME THROTTLE BODY AND WITHIN THE SAME MODEL YEAR AND MAKE, THE VEHICLE DOES NOT QUALIFY. THE PROGRAM ALSO EXPIRED QUICKLY DESPITE THE ISSUE PRESENTING ITSELF THROUGHOUT THE LIFETIME OF THE CAR WITH MANY WHO BOUGHT THESE VEHICLES USED.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS OR WHILE THE VEHICLE WAS STOPPED, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD SANFORD (4911 WAYSIDE DR, SANFORD, FL 32771 (407) 680-0781) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST MODULE NEEDED REPLACEMENT. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
COMPLETE LOSS OF STEERING ASSIST WHILE VEHICLE WAS IN MOTION. MY DAUGHTER WAS DRIVING ON A CITY STREET, AND WAS BARELY ABLE TO STEER, BUT LUCKILY SHE WAS ABLE TO MAKE IT HOME WITHOUT INCIDENT.
FORD WORKED ON MY FORD FUSION 2012 REPAIRED AIR CONDITIONER ON JULY 7, 2017, BUT AIR WENT OUT AGAIN ON SEPTEMBER 6, 2017. FORD DEALER REFUSE TO FIX THE REOCCURRING PROBLEM. IN ADDITION, THERE IS A RECALL ON THE AIRBAG, BUT FORD REFUSES TO FIX THE DEFECTED AIR BAG. THERE IS A POSSIBILITY THAT THE AIR BAG MAY EXPLODE CAUSING INJURY. WHILE DRIVING I CAN SMELL A BURNT ODOR WAS COMING FROM THE AIR BAG. TOOK VEHICLE TO CHANGE THE AIRBAG ON SEPT 6, 2017, BUT FORD REFUSED TO FIX THE DEFECTED AIR BAG, AND WOULD NOT GIVE ME A LOANER VEHICLE.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE STEERING WHEEL BECAME HARD TO TURN AND THE POWER STEERING WARNING LIGHT ILLUMINATED WHILE THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A LOCAL UNKNOWN DEALER FOR A DIAGNOSTIC TESTING WHICH ADVISED THAT THE RACK AND PINION FAILED. THE RACK AND PINION WAS REPLACED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER ADVISED THAT THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE VIN INFORMATION WAS NOT AVAILABLE THE APPROXIMATE FAILURE MILEAGE AS 87,000. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE JERK HARD AND THERE WAS NO POWER STEERING. *JS
THERE CURRENTLY IS A RECALL ON 2011-2012 FORD FUSIONS POWER STEERING RECALL #15S18, THAT BEGAN IN JULY 2015. I HAVE A 2012 FORD FUSION I BOUGHT IN SEPTEMBER 2015, THAT APPARENTLY IS NOT COVERED UNDER THIS RECALL. BUT DRIVING HOME FROM WORK THE OTHER DAY, ON A HIGHWAY MY POWER STEERING SUDDENLY FAILED AS I WAS DRIVING 55MPH, ALMOST CAUSING A MAJOR ACCIDENT WITH MANY VEHICLES. I FEEL THIS WAS A MAJOR SAFETY CONCERN, MY VEHICLE DOES NOT HAVE MANY MILES ON IT, AND IT HAS PASSED INSPECTION EVERY YEAR. I THINK THIS RECALL SHOULD BE EXTENDED BEFORE SOMEONE ELSE'S POWER STEERING FAILS AND ARE NOT AS LUCKY AS I WAS THAT OTHER DRIVERS WERE ABLE TO BRAKE IN TIME. I'VE READ ON THIS WEBSITE AS WELL AS MANY OTHERS THAT THIS RECALL NEEDS TO EXTENDED.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO CLOSE AND LOCK. THE CONTACT HELD THE DOOR AND DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC (SWANN'S TIRE PROS AND AUTO SERVICE, LOCATED AT 338 S CHURCH ST, RIPLEY, WV 25271; (304) 372-5707) WHERE THEY REPAIRED THE DRIVER'S SIDE DOOR TO CLOSE; HOWEVER, IT STILL FAILED TO LOCK. THE VEHICLE WAS TAKEN TO THE DEALER (I-77 FORD, LOCATED AT 3315 CHARLESTON RD, RIPLEY, WV 25271; (304) 372-3673) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR HANDLE AND DOOR LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND PROVIDED CASE NUMBER: CAS-13050159. THE APPROXIMATE FAILURE MILEAGE WAS 45,559.
THE MESSAGE "SERVICE POWER STEERING NOW" APPEARS INTERMITTENTLY WITH NO LOSS OF POWER STEERING, EXCEPT FOR ONCE. THIS HAPPENS WHEN THE CAR IS IN MOTION AND HAS HAPPENED ON BOTH THE HIGHWAY AND CITY STREETS. THE MESSAGE DISAPPEARS WHEN HITTING THE RESET BUTTON OR TURNING THE CAR OFF AND BACK ON.
MY POWER STEERING STOPPED WORKING ON MY CAR AND ADVANCE TRAC SERVICE CAME ON AND I ALREADY TAKEN IT TO THE DEALERSHIP AND IT WORKED FOR A DAY AND STOPPED WORKING AGAIN
WENT FOR MY YEARLY INSPECTION AND WAS TOLD THAT MY CARS FRONT COIL SPRINGS WERE CRACKED AND IT WASN'T SAFE FOR ME TO DRIVE MY CAR. I FEEL THIS IS PREMATURE FAILURE ON A CAR THAT HAS 52,000 MILES ON IT. THE ONLY ONE WHO HAS SERVICED MY CAR SINCE I'VE OWNED IT IS HERITAGE FORD. I HAVE RECENTLY TRAVELED LONG TRIPS WITH MY CAR TOO AND HAVEN'T NOTICED ANY PROBLEMS. HERITAGE FOR WAS UNABLE TO FIX MY VEHICLE BECAUSE THEY DIDN'T HAVE THE PARTS AND ITS LABOR DAY WEEKEND MEANING IT WILL TAKE LONGER TO GET THE PARTS UNLESS THEY EXPERDITED IT. (THIS IS THE ONLY CAR I HAVE AND OWN)
TAKATA RECALL. NO ETA PROVIDED FOR REPLACEMENT PARTS AS OF 08/30/2017. NO STATEMENT FROM FORD ON THE SAFETY OF THE VEHICLE.
MY POWER STEERING IN MY CAR STOPPED WORKING, I GOOGLED MY YEAR MAKE AND MODEL OF MY CAR. THEY LIST A RECALL FOR THE PROBLEM NHTSA 15V30000, FORD RECALL NUMBER 15S18. HAD IT TOWED TO FORD DEALERSHIP, THEY SAID THAT YEAR AND MODEL HAS A RECALL BUT MY VIN # WAS NOT INCLUDED IN THE RECALL BUT IT'S DOING THE SAME THING. HOW DOES THAT HAPPEN, DO I HAVE TO BE IN AN ACCIDENT AND IT KILLS MY 2 AND 4 YEAR CHILDREN TO BE INCLUDED. HOW CAN THEY EXCLUDE VIN NUMBERS. NOW THERE TELLING ME IT WILL COST 2000.00 DOLLARS TO FIX......LIGHT CAME ON WHEN DRIVING THAN STOPPED CAR, WHEN I RESTARTED CAR THE POWER STEERING WOULD NOT WORK.
BATTERY SEEMED DEAD ON A MONDAY MORNING AS IT WOULD NOT TURN OVER, I THEN JUMPED THE CAR AND STILL NOTHING HAPPENED. I LET THE CAR SIT FOR THE REST OF THE DAY, ABOUT 8 HOURS LATER STARTED THE CAR AND IT STARTED FINE. ON TUESDAY MORNING I STARTED THE CAR JUST FINE AND DROVE TO WORK, ABOUT 2 MILES FROM MY OFFICE THE DISPLAY ON THE DASH BOARD SAID "SERVICE POWER STEERING". I THOUGHT NOTHING OF IT AND WENT ON WITH MY DAY, WHEN LEAVING FOR LUNCH THE DISPLAY READ "SERVICE POWER STEERING NOW", AND CAR HAD NO POWER STEERING. DID RESEARCH AND FOUND A RECALL ON THE POWER ASSIST ON 2011-2012 FORD FUSION WITHOUT A 3.5L ENGINE. CALLED THE DEALER AND TO NO AVAIL, THEY SAID MY VIN WAS NOT ON THE LIST. MIND YOU, MY VEHICLE IS A 2012 FORD FUSION WITH A 3.0L ENGINE. TOOK THE CAR TO A LOCAL MECHANIC, THEY TESTED EVERYTHING AND SAID THEY COULDN'T FIND ANYTHING WRONG. MYSTERIOUSLY THE POWER STEERING WORKED AGAIN. UNTIL I WOKE UP WEDNESDAY MORNING FOR WORK AND THE SAME EXACT THING HAPPENED. RECALL #'S 15S18 AND 15V340000 SPECIFICALLY STATE THAT THE STEERING MOTOR SENSOR MAY FAIL, RESULTING IN LOSS OF POWER STEERING ASSIST FROM THE ELECTRIC POWER STEERING SYSTEM.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER FORD FAIRFIELD LOCATED AT 3050 AUTO MALL CT, FAIRFIELD, CA 9453, PHONE NUMBER: (707) 716-2144 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE VEHICLE. THE CONTACT WAS CONCERNED THAT HE COULD NOT HAVE ANYONE RIDE IN THE FRONT PASSENGER SEAT OF THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
LUCKILY WHILE PARKED, WIFE STARTED UP HER 2012 FUSION TO GO TO WORK. POWER ASSIST FAULT AND SERVICE ADVANCETRAC DISPLAY IN INFO SCREEN AND CAR HAS NO POWER STEERING OR TRACTION CONTROL. HAD VEHICLE DIAGNOSED, FAULT CODES U3000 AND U2011 WERE PRESENT. CALLED DEALERSHIP WHO SAID NO OPEN RECALL ON VIN. RECALL 15S18 DOES NOT COVER MY VIN EVEN THOUGH THE CAR FITS ALL OF THE CRITERIA FOR THE RECALL INCLUDING DATE AND MANUFACTURE LOCATION. FORD CUST. SERVICE UNWILLING TO HELP. PARTS COVERED BY THE RECALL WERE REPLACED ON SEPT. 13, 2016 BY LOCAL FORD DEALER AT PREVIOUS OWNERS EXPENSE, PARTS FAILED AGAIN LESS THAN A YEAR LATER. THESE PARTS ARE NOT SAFE AND FORD IS UNWILLING TO FIX THE PROBLEM OR EXTEND RECALL TO ALL VEHICLES AFFECTED BY THIS ELECTRONIC POWER ASSIST FAILURE. I'VE READ HUNDREDS OF SIMILAR COMPLAINTS NOW, WHAT DOES IT TAKE TO HOLD FORD ACCOUNTABLE FOR THE SAFETY OF THEIR PRODUCTS?
AFTER PARKING, UNABLE TO OPEN DRIVER'S SIDE DOOR. HAD TO ROLL DOWN WINDOW AND USE OUTSIDE HANDLE TO OPEN DOOR.
DOOR LATCH BROKEN. DRIVERS INSIDE DOOR LATCH BROKEN SO YOU CAN NOT OPEN THE DOOR FROM THE INSIDE. COMON PROBLEM THAT GOES BACK TO 2006 MODELS. PLASTIC MECHANISM FAILS AND DOOR WILL NOT OPEN FROM THE INSIDE. ALSO DOOR WILL NOT LOCK SO THE VEHICLE CAN NOT BE SECURED. PREVENTING SOMEONE FROM GETTING OUT OF THE CAR HAS TO BE A SAFETY ISSUE. THERE IS A TSB FROM 2006 ON THIS PROBLEM FOR ALL FUSION, MILANO, AND LINCOLN MKZ MODELS. A RECALL ON ALL DOOR LATCHES INSIDE THE CAR WOULD BE APPROPRIATE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MIZE FORD, 5348 TENNESSEE HWY 153, HIXSON, TN 37343 (423) 875-2023) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
SECOND TIME INSIDE DRIVER DOOR HANDLE HAS BROKE, CAN'T GET OUT OF VEHICLE UNLESS YOU ROLL DOWN ELECTRIC WINDOW AND OPEN FROM OUTSIDE. CAR HAS TO BE TURNED ON FOR THIS TO HAPPEN. OTHERWISE YOU WOULD HAVE TO CLIMB OUT TO PASSENGER SIDE. THIS COULD BE A REAL SAFETY HAZARD IN CASE OF EMERGENCY. FORD ONLY WARRANTS THE HANDLE WHEN FIXED BY THEM FOR TWO YEAR. WOULDN'T YOU KNOW IT 15 MONTHS AND IT BREAKS AGAIN. HERE GOES ANOTHER 216.00 PLASTIC PART INSIDE DOOR HANDLE BREAKS.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO HIXSON FORD AUTO PLEX IN LEESVILLE, LA (337-239-3434) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND STATED THEY COULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
I WAS DRIVING IN MY 2012 FORD FUSION, ON A HIGHWAY IN NEW YORK STATE AND PULLED OVER AT A REST AREA FOR A SNACK. UPON RETURNING TO THE VEHICLE, I STARTED THE CAR AND WAS GIVEN A "POWER STEERING ASSIST FAULT" ERROR MESSAGE AND I HAD NO POWER STEERING. THERE WAS NO WAY I COULD HAVE DRIVEN THE CAR AND I'M THANKFUL THIS DIDN'T HAPPEN A FEW MINUTES EARLIER WHEN I WAS DRIVING ON THE HIGHWAY IN TRAFFIC, IN THE RAIN. FORD HAS HAD A RECALL FOR THIS SAME ISSUE, BUT MY CAR IS NOT LISTED AND NOW IT WILL COST US $1,800 TO HAVE THIS COMMON PROBLEM FIXED BY REPLACING THE COMPUTER THAT HANDLES THE POWER STEERING. THE MECHANIC AT THE FORD DEALER LAUGHED IT OFF SAYING HE SEES IT ALL THE TIME. THE COMPUTER GOES IF YOU TURN HARD OR HIT A BUMP. FORD NEEDS TO OPEN UP THIS RECALL AND COVER THE REPLACEMENT OF THIS SYSTEM.
TAKATA RECALL RECEIVED A LETTER FROM FORD CO IN MARCH 2017 THAT STATED AIRBAG SUBJECT TO RECALL AND THAT THEY WILL CONTACT ME WHEN REPLACEMENT AVAIALABLR. STILL HAVE NOT BEEN CONTACTED
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THEIR AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONTACTED THE WORLD FORD OF PENSACOLA DEALER, LOCATED ON 6397 PENSACOLA BLVD PENSACOLA FL 32505, WHO INFORMED THE CONTACT THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
TAKATA RECALL I RECEIVED A NOTICE FROM FORD THAT OUR 2012 FORD FUSION IS UNDER THE TAKATA RECALL BACK IN MARCH 2017. WHEN WILL THEY GET THIS FIXED? MY SON IS DRIVING THIS VEHICLE AT COLLEGE! THIS IS VERY DANGEROUS. THEY NEED TO FIX THIS ASAP!
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 70 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO FORCEFULLY PULL THE VEHICLE OVER AND ASKED AN EYEWITNESS TO ASSIST AND DRIVE THE VEHICLE FOR HER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER REFERRED THE CONTACT TO THE DEALER (HERRING FORD INC, 820 MEMORIAL BLVD, PICAYUNE, MS, 39466). THE DEALER REFUSED TO SERVICE THE VEHICLE WHERE THEY DENIED SERVICING THE VEHICLE UNDER THE RECALL DUE TO THE MILEAGE. AFTER THE CONTACT CALLED THE FORD MANUFACTURER, THE DEALER STATED THAT THEY WERE LOOKING AT THE WRONG INFORMATION AND THE CONTACT WAS CORRECT; HOWEVER, THE DEALER REFUSED SERVICE DUE TO A VERBAL INCIDENT AND STATED THAT THE VEHICLE WAS ALREADY SERVICED IN 2012. THE CONTACT THEN TOOK THE VEHICLE TO ANOTHER DEALER (SUPREME FORD OF SLIDELL, 400 E HOWZE BEACH RD, SLIDELL, LA, 70461) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 168,000. ...UPDATED 10/23/17 *BF *JS
THE DOOR HANDLE ATTACHMENT BROKE INSIDE THE DOOR FRAME. I HAVE BEEN TOLD BY MANY MECHANICS THIS IS HAPPENING ALOT ON FORD FUSIONS BUT MY VIN NUMBER IS NOT INCLUDED SO I HAVE TO PAY TO HAVE IT FIXED. IF IT IS A FORD FUSION PROBLEM THEM WHY ARE NOT ALL INCLUDED.
STARTED MAKING NOISE THE FIRST YEAR WE HAD IT AND KEPT GETTING WORSE AS TIME WENT ON!!!!!
THE ELECTRONIC THROTTLE BODY HAS FAILED TWICE WITHIN 500 MILES. (THE VEHICLE HAS 71500 AS OF THIS WRITING) BOTH TIMES THIS HAS OCCURRED AT APPROXIMATELY 35 MPH WHILE DRIVING ON A FLAT STRETCH OF ROAD AT A STEADY SPEED WITH LITTLE INPUT FROM THE ACCELERATOR. IN BOTH CIRCUMSTANCES THE CAR HAS THUDDED INTO "LIMP MODE" WHERE THE CAR CAN ONLY COAST OF THE ROAD. A RESTART SEEMS TO CLEAR THE PROBLEM.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (TIMBERLAND FORD LOCATED AT 2441 S BYRON BUTLER PKWY PERRY, FL 32348) WHERE IT WAS CONFIRMED THAT THE RECALL PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FAYETTEVILLE FORD IN FAYETTEVILLE, GEORGIA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
RESTRAINT CONTROL MODULE - SENSOR ASSEMBLY FAILED
CAR INTERMITTENTLY SHUTS DOWN/STALLS OUT WITH NO WARNING WHEN ACCELERATING ,AT ALL SPEEDS AND CONDITIONS. THE LITTLE WRENCH LIGHTS UP ON THE DASH BUT VEHICLE IS NOT THROWING ANY CODES. VERY DANGEROUS SITUATION!!! CALLED THE DEALERSHIP AND NO RECALLS OR ACKNOWLEDGEMENT FROM FORD THAT THERE IS A PROBLEM. HARD TO BELIEVE NO ACTION BEING TAKEN AS OF YET WITH ALL OF THE OTHER COMPLAINTS I HAVE READ FROM OTHER OWNERS. VERY DISAPPOINTED HERE. CAR HAS ALL ROUTINE MAINTENANCE PERFORMED ON IT AND IS VERY WELL CARED FOR, MILEAGE IS JUST OVER 58,000. SURE WOULD APPRECIATE FORD STEPPING UP TO THE PLATE AND STANDING BEHIND THEIR PRODUCT!
AFTER STARTING MY CAR, THE POWDER STEERING ASSIST FAULT LIT UP ON THE DASH. I WAS UNABLE TO MOVE MY STEERING WHEEL AT ALL. IT HAPPENED AGAIN THAT AFTERNOON WHEN I GOT BACK IN MY CAR AND STARTED IT,. THE VEHICLE WAS PARKED BOTH TIMES AND ON LEVEL GROUND.
THE ELECTRONIC POWER STEERING MOTOR FAILED. THERE IS A DASH ALERT THAT THE POWER STEERING NEEDS SERVICE NOW, ALSO AN ALERT FOR THE AUTOTRAK. THERE IS A FORD RECALL FOR THIS PART ON THE SAME MODEL AND YEAR CAR, BUT FOR WHAT EVER REASON MY CAR'S VIN WAS NOT INCLUDED IN THE RECALL. I HAVE READ NUMEROUS OTHER COMPLAINTS ONLINE FOR THE SAME THING. WHY WAS THE RECALL LIMITED TO CERTAIN VIN #"S AND NOT EVERY VEHICLE THAT HAS THIS PART ON IT. THE DEALER REPAIR IS APPROX. $1700. PLEASE HELP
I'M FILING THIS COMPLAINT BEST THE FORD DEALERSHIPS IN CLOVIS/PORTALES, NM. THEY WON'T FIX MY STEERING ISSUES. IT HAS BEEN VERIFIED THAT I NEED A RACK & PINION FOR MY 2012 FORD FUSION.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15-20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS STOPPED OR SLOWED DOWN, THE STEERING WHEEL BECAME STILL ALMOST AS IF IT WERE LOCKED. THE POWER STEERING WARNING LIGHT ILLUMINATED INDICATING THAT THE POWER STEERING MUST BE SERVICED NOW. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V34000 (STEERING). THE VEHICLE WAS TAKEN TO STEVENS FORD OF MILFORD AT 717 BRIDGEPORT AVE, MILFORD, CT 06460, (203) 876-6464 WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN CASE NUMBER: CA127256238 BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 74,300.
TL* THE CONTACT OWNS A 2012 FORD FUSION. ON SEVERAL OCCASIONS, WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING BECAME DIFFICULT TO MANEUVER. THE STEERING WHEEL COULD NOT TURN LEFT OR RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ED KOEHN FORD OF WAYLAND (1159 W SUPERIOR ST, WAYLAND, MI 49348, (269) 792-2205) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING AND POWER ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/01/17*LJ *JS
THE FRONT SEAT PASSENGER AND FRONT SEAT DRIVER DOOR HAS FAILED AND THE DOOR CAN NOT OPENED FROM THE INSIDE OF THE VEHICLE. THE PASSENGER DOOR OPENER WAS REPAIRED ONE AND A HALF YEARS AGO AND THE DRIVER DOOR IS BEING REPAIRED ON JULY 18, 2017. IN THE EVENT OF AN ACCIDENT, EGRESS FROM THE VEHICLE IS PROBLEMATIC. THE WINDOW MUST LOWERED AND THE DRIVER MUST REACH OUTSIDE TO OPEN THE DOOR FROM THE OUTSIDE.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO HILBISH FORD TO GET NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) REMEDIED HOWEVER THE TECHNICIAN INFORMED THE CONTACT THAT THE VIN DID NOT APPLY TO THE RECALL. IN ADDITION, THE CONTACT WOULD BE RESPONSIBLE FOR THE RECALL REMEDY AT THEIR OWN EXPENSE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 97,877.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND REQUIRED EXCESSIVE FORCE IN ORDER TO MAKE A TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PARK THE VEHICLE. THE VEHICLE WAS TOWED TO MAXWELL FORD (5000 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (512) 443-5000) WHERE IT WAS DIAGNOSED THAT ALL OF THE FRONT LOWER CONTROL ARMS, RSC SHAFT AXLE, REAR SHOCKS, AND FRONT PASSENGER SIDE TIRE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SEARCHED HER VIN ON NHTSA.GOV AND NOTICED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER STATED THAT THE OTHER REPAIRS NEEDED TO BE PERFORMED BEFORE THE RECALL REPAIR COULD BE COMPLETED. THE MANUFACTURER WAS NOTIFIED AND AGREED WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
THE DRIVERS INSIDE DOOR HADLE WON'T OPEN THE DOOR. THE CAR WAS SITTING IN MY GARAUGE WHEN THE INSIDE DOOR HANDLE BROKE. FORD IS CHARGING US $240 TO FIX IT. THE CAR ODOMETER HAS ABOUT 46,000 MILES.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE MAKING A TURN, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE ADVANCE TRAK AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE SILVER FORD DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 145,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE STEERING FAILED AND THE STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PUGMIRE FORD OF CARTERSVILLE (LOCATED AT 362 N TENNESSEE ST CARTERSVILLE, GA 30120 770-382-5780), BUT WAS NOT DIAGNOSED OR REPAIRED. THE NEXT DAY, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO GENERATE TESTING CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 142,000.
TAKATA RECALL I BOUGHT A 2012 FORD FUSION ON FEB 27 2017 ABOUT A WEEK AGO THR STEERING LOCK UP ON ME WHILE I WAS PULLING OUT MY HOUSE WHILE DOING RESEARCH I COME TO FIND OUT THIS CAR HAS A RECALL OF TOOK IT TO FORD N SUPPOSELY THEY FIX THE. ( I DO NOT BELIEVE THEY DID) WELL DUE TO LOCKING UP NOW THEY SAYING THE REAR LOWER CONTROL ARMS ARE BAD N THEY WONT FIX IT. I HAD NOTHING TO DO WITH THIS DAMAGES THAT OBVIOUSLY THE FORD IS COVERING UP. I NEED HELP I HAVE 4 KIDS AND I FEEL THE DEALERSHIP COMMITTED FRAUD BY EVEN HAVING THIS CAR ON THE MARKET IM STUCK WITH A CAR DONT OBVIOUSLY ITS A DEATH TRAP. I HAVE BEEN RESEARCHING AND WHAT IM FINDING OUT IS THAT FORD KEEPS LYING ABOUT ALL THE PROBLEMS THIS CAR HAS. I AM IN SUCH SHOCK AND SICK TO MY STOMACH THAT FORD WILL RATHER KILL PEOPLE THEN TO REMOVE A BAD PRODUCT. I FEEL CHEATED AND VERY WORRY AS TO HOW CAN THEY SLEEP KNOWINGLY THAT THEY ARE KILLING PEOPLE MY LIFE AND MY KIDS LIFES HAVE NO VALUE I NEED HELP ASAP
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE "POWER STEERING ASSIST FAULT" WARNING INDICATOR DISPLAYED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT TURN LEFT OR RIGHT WHILE IN THE REVERSE POSITION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). FORD PARKSIDE DRIVE OF KNOXVILLE, TENNESSEE WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WOULD HAVE TO PAY $138 BEFORE PERFORMING THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 75,000.
ON JULY 8, 2017 WHILE RIDING AS A PASSENGER AND MY HUSBAND DRIVING WITH OUR 5 YR OLD NIECE IN THE BACK STRAPPED IN HER CAR SEAT. A WARNING ON THE DASH BOARD SHOWED "SERVICE ADVANCETRAC"/"SERVICE POWER STEERING NOW" WE IMMEDIATELY HEADED FOR THE NEAREST AUTO STORE TO PURCHASE POWER STEERING FLUID AND IN DOING SO WE QUICKLY NOTICED THAT MY HUSBAND HAD TO USE MUSCLE AND ADDITIONAL EFFORT TO TURN THE STEERING WHEEL. AFTER FINDING OUT WE HAD AN ELECTRONIC MODULE AND COULD NOT MANUALLY REFILL THE POWER STEERING WE TOOK THE CHANCE OF HEADING HOME WHILE MY HUSBAND CONTINUED TO AGGRESSIVELY GET THE STEERING WHEEL TO TURN WITHOUT ANY ACCIDENT. WHEN LOOKING UP RECALL INFORMATION I NOTICED THAT ACCORDING TO OUR VIN NUMBER OUR 2013FORD FUSION SE WAS NOT OF THE SPECIFIC MODELS COVERED. WE HAVE CALLED THE DEALERSHIP AND WILL HAVE TO WAIT UNTIL JULY 11TH AND PAY $95.00 JUST TO DIAGNOSE THE OBVIOUS PROBLEM AND GET AN ESTIMATE. WE HAVE NEVER RECEIVED A WARNING REGARDING THIS MALFUNCTION FROM FORD THAT OUR LIVES COULD SUDDENLY BE IN DANGER BECAUSE OF THE POWER STEERING GOING OUT AND THE FACT THAT WE LIVE ON MODEST INCOME AND HAVE ONLY ONE CAR. WE EXPECT FORD TO DO THEIR DUE DELIGENCE IN EXTENDING THE RECALL TO COVER THE COST OF THE REPAIR FOR THE POWER STEERING ON OUR 2012 FORD FUSION. WE HAVE ALWAYS AND ONLY PURCHASED OUR CARS FROM FORD AND LOOK FORWARD TO BEING PROVIDED EXCELLENT AND HONORABLE SERVICE IN RETURN SIMPLY BECAUSE IT IS THE RIGHT THING TO DO.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Ford Fusion → · Every Fusion year → · How the figures are calculated →