Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
THE POWER STEERING WENT OUT WHILE I WAS DRIVING I SEE THERE WAS A RECALL BACK IN 2015. I HAVE ONLY HAD THE CAR THE CAR A YEAR. CAN I TAKE IT TO A FORD DEALER AND HAVE THIS AND MY AIR BAG RECALL FIXED FREE OF CHARGE?
WHILE DRIVING MY CHILDREN TO SCHOOL, AND ALREADY GETTING CLOSE TO THE DROP OFF LOCATION (INSIDE THE SCHOOL AND WHERE CHILDREN ALREADY WALKING THROUGHOUT THE PARKING LOT) THE STEERING WHEEL LOCKED UP MAKING IT IMPOSSIBLE TO STEER WHILE MY CAR WAS IN MOTION. LUCKILY I WAS JUST TRAVELING AT ABOUT 5MPH, AND THERE WAS NOBODY INFORM OF MY AT THE TIME AND I DID NOT RUN OVER ANY ONE. WHEN THIS HAPPENED, A MESSAGE CAME ON THE DASHBOARD THAT READ SOMETHING ABOUT STEERING FAILURE. I HAD TO DRIVE UP TO A SAFE LOCATION WHERE I LEFT MY VEHICLE PARKED AND HAD TO CALL SOMEONE TO PICK ME UP. THIS IS MY WIFE'S CAR BUT ON THIS DAY I TOOK MY KIDS TO SCHOOL. HAD IT BEEN HER DRIVING OR IF I OR HER WERE TRAVELING AT A HIGHER SPEED I FEAR THERE WOULD HAVE BEEN A VERY DIFFERENT OUTCOME.
DURING DRIVING MY FUSION THE DAHBORD STARTED SHOWING THE ELECTRIC POWER ASSIST SYSTEM AND THE CAR BECAME HARD TO TURN LIKE I HAD NO POWER STEERING .I TOOK IT TO FORD AND WAS TOLD IT WAS A RECALL ON MY CAR BUT I HAD MISSED THE RECALL DATE FOR IT TO BE REPAIRED AND THAT FORD WAS NOT OBLIGATE TO REPAIR IT THAT IT WAS MY PROBLEM.CALLED WERE I GOT THE CAR FROM THEY TOLD ME IT WAS REPAIRED BECAUSE YOU CAN'T SELL A CAR WITH A RECALL.ICALLED FORD AND GOT MY CALL PASSED AROUND AND STILL NO GOOD ANSWER TO WHY MY CAR IS STILL NOT UNDER RECALL BECAUSE IT WAS NOT FIXED PROPERLY BECAUSE THERE'S NO RESPOND WHY THE NEXT BUYER SHOULD BE STUCK WITH THE SAME PROBLEM.SHAME ON FORD.
LOSS OF POWER STEERING, SERVICE POWER STEERING NOW, WARNING ON DASH. CODE READS STEERING COLUMN ANGLE SENSOR, FAILURE OCCURED WHILE IN MOTION, INNER CITY TRAFFIC
TAKATA RECALL
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED, AND THE POWER STEERING AND STABILITRAK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND THE ENGINE WAS POWERED OFF. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WITHOUT POWER STEERING ABILITY. THE CONTACT CALLED SUNKLAND FORD AT (760) 241-7751 (LOCATED AT 15330 PALMDALE RD, VICTORVILLE, CA 92392) AND AN APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,792.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH AND ATTEMPTING TO TURN LEFT, THE STEERING LOST POWER WITHOUT WARNING AND THE SERVICE POWER STEERING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS A RECALL REGARDING THE AIR BAGS. THE NHTSA CAMPAIGN NUMBER WAS NOT AVAILABLE. THE CONTACT WAS INFORMED TO CALL THE DEALER AND THAT BOTH THE STEERING AND AIR BAG WOULD BE REPAIRED FOR FREE. THE VEHICLE WAS TAKEN TO FIVE STAR FORD STONE MOUNTAIN (678-384-4242, LOCATED AT 3800 US-78, SNELLVILLE, GA 30039) WHERE THE CONTACT WAS INFORMED THAT THE STEERING WOULD NOT BE COVERED. THE CONTACT CALLED THE MANUFACTURER BACK AND WAS INFORMED THAT THE REPRESENTATIVE WHO STATED THAT BOTH PARTS WOULD BE COVERED MADE A MISTAKE; THEREFORE, THE STEERING WOULD NOT BE COVERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION REGARDING THE AIR BAGS. THE NHTSA CAMPAIGN NUMBER WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. CUTTER FORD (98-015 KAMEHAMEHA HWY, AILEA, HI 96701) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TAKATA RECALL. SO FAR MY FORD DEALERSHIP NOR FORD MOTOR CO. HAS NOT CONTACTED ME ABOUT THE RECALL OF MY AIRBAG'S. IS THERE IN FACT A RECALL OF MY VEHICLE OR NOT?
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT HAD TO TURN THE ENGINE OFF, WAIT A FEW MINUTES, AND RESTART THE ENGINE TO REBOOT THE POWER STEERING. THE FAILURE MADE TURNING THE STEERING WHEEL DIFFICULT AND EXCESSIVE STRENGTH HAD TO BE USED. THE "POWER ASSIST FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 15V340000 (AIR BAGS). THE FAILURE MILEAGE WAS 85,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON STARTING THE VEHICLE, THE STEERING WHEEL WAS DIFFICULT TO TURN AND THE ABS INDICATOR ILLUMINATED. ADDITIONALLY, THE "SERVICE POWER STEERING NOW" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO METRO FORD (6455 S WESTERN AVE, CHICAGO, IL 60636, (866) 920-4068) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). AFTER LEAVING THE DEALER, THE POWER STEERING FAULT AND ABS TRACK INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE TIE ROD AND DRIVER'S SIDE CONTROL ARM NEEDED TO BE REPAIRED; HOWEVER, THEY DECLINED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 136,684. THE VIN WAS NOT AVAILABLE.
POWER STEERING WARNING LIGHT ON DASH CAME FLASHED AND STAYED ON, VEHICLE VERY HARD TO STEER
MY VECHICLE IS IN MOTION AND THEN ALL OF A SUDDEN THE STEERING WHEEL LOCKS,THE CAR MAKES NOISES AND I GET AN ERROR ON MY DASHBOARD THAT SAYS STEERING WHEEL ASSIST OR POWER STEERING ASSIT. WHILE THIS IS HAPENING, I AM UNABLE TO MOVE THE STEERING WHEEL. IT IS LOCKED. VERY DANGEROUS AS I AM DRIVING AND ONE DAY CAN CAUSE AN ACCIDENT DUE TO THIS MALFUNCTION. THIS HAS HAPPENED 4 TIMES WITHIN THE MONTH.
4 TIMES IN THE PAST MONTH, MY VEHICLE HAS EXPERIENCED A LOSS OF POWER STEERING ASSIST WHILE IN MOTION WHICH CAUSES THE STEERING WHEEL TO LOCK AND I AM UNABLE TO TURN. WHILE THIS IS HAPPENING, THE CAR BEEPS AND A LIGHT COMES ON THE DASHBOARD THAT SAYS SOMETHING LIKE STEERING WHEEL ASSIST FAILURE OR POWER STEERING ASSIST. THIS HAS OCCURED 4 TIMES AND IS VERY DANGEROUS AS I AM UNABLE TO TURN THE WHEEL TO TURN THE VECHIEL TO THE SIDE OF THE ROAD FOR SAFETY. THE CAR IS IN MOTION ALL WHILE THE STEERING WHEEL SHUTS DOWN. THIS WILL END UP CAUSING AN ACCIDENT ONE DAY. I HAVE REVIEWED MY VIN AND I DO NOT SEE AN ACTIVE RECALL FOR THIS, HOWEVER WHEN INPUTING MY CAR INFORMATION, IT SHOWS THAT THERE WAS A RECALL FOR THE SAME ISSUE FOR CARS: 2012 FORD FUSION AND I BELIEVE MY CAR SHOULD HAVE BEEN PART OF THIS RECALL. ALL 4 TIMES THAT IT HAS HAPPENED, THE CAR WAS IN MOTION, IN A CITY STREET WHILE TURNING THE WHEEL TO MAKE A TURN. ALTHOUGH I DO NOT HAVE A PICTURE TO SHOW AT THE MOMENT, NEXT TIME IT HAPPENS I WILL HAVE ONE SHOULD YOU CONTACT ME AND NEED AN IMAGE OF WHAT IS OCCURING.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE SHIFTING THE VEHICLE INTO GEAR, THE STEERING WHEEL SEIZED. THE CONTACT PLACED THE VEHICLE INTO REVERSE AND COULD NOT TURN THE STEERING WHEEL ONCE IT WAS BACKED OUT INTO THE STREET. A MESSAGE STATING "STEERING ASSIST FAULT SERVICE REQUIRED" APPEARED ON THE INSTRUMENT PANEL. THE DEALER WAS NOT CONTACTED, BUT THE CONTACT PLANNED TO MAKE AN APPOINTMENT WITH ROCHESTER FORD (4900 US-52, ROCHESTER, MN 55901, (507) 288-7564). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 108,000.
MY VEHICLE BEGAN TO OVERHEAT AS A RESULT OF A RECALL. I BROUGHT THE VEHICLE INTO MY DEALERSHIP AND THEY TOLD ME THE MANUFACTURERS DEFECT HAD RUINED MY ENGINE AND IT NEEDED TO BE REPLACED. FORD HAS REFUSED TO REPAIR THE VEHICLE WHICH IS NOW INOPERABLE. THEY CLAIM IT'S OUT OF WARRANTY BUT HOW CAN MY WARRANTY BE VOID IF IT'S A RECALL DEFECT.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE PULLING OUT OF THE DRIVEWAY, THE STEERING LOST POWER AND THE STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED MID BAY FORD LINCOLN AT 831-288-6294 (LOCATED AT 550 AUTO CENTER DR, WATSONVILLE, CA 95076) AND A DIAGNOSTIC TEST WAS RECOMMENDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. TOWN AND COUNTRY FORD (6015 PRESTON HWY, LOUISVILLE, KY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PADS, ROTORS, AND CALIPERS, BUT THE FAILURE CONTINUED. THE MECHANIC DIAGNOSED THAT THE ANTI-LOCK BRAKING SYSTEM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 94,000. *BF. *TR
I COME TO YOU WITH GREAT CONCERN ABOUT A SITUATION THAT RECENTLY HAPPENED TO ME WITH MY 2012 FORD FUSION. ON JANUARY 17, 2019, I WAS DRIVING 60 MILES PER HOUR DOWN THE ROAD WITH MY DAUGHTER. WHILE I AM DRIVING WITH NO NOTICE, MY POWER STEERING COMPLETELY WENT OUT. I WAS UNABLE TO MOVE MY STEERING WHEEL; THE SAFETY OF THIS ISSUE WAS EXTREME, AND I FEEL THAT BECAUSE THIS WAS A RECALL MY EXPERIENCE SHOULD BE UNDER THE SAFETY OF THE CUSTOMER AND THE RELIABILITY OF THE FORD INDUSTRY AND THE RECALL WOULD HAVE BEEN GRANTED WITH NO CONCERNS. I PURCHASE THIS VEHICLE BRAND NEW AS A 2012 FORD FUSION SEL, I'VE BEEN THE ONLY OWNER TO THIS CAR AND I BECAUSE I MUST COMMUTE TO WORK MY MILES HAVE BEEN HIGHER THAN AVERAGE 2012 CARS. TWO YEARS AGO I BROUGHT MY CAR INTO THE FORD DEALERSHIP FOR MAINTENANCE THAT NEEDS TO BE COMPLETED AND I ASKED ABOUT THE RECALL OF THE POWER STEERING AND THEY SAID, "DON'T BRING IT IN UNTIL THERE'S A PROBLEM" SINCE I FEEL FORD HAS NEVER GEARED ME THE WRONG DIRECTION I LITERALLY TOOK THEIR WORD SERIOUSLY AND I DIDN'T DO ANYTHING ABOUT. TWO YEARS LATER I NOW HAVE A SERIOUS PROBLEM NOT ONLY WAS THE SAFETY OF ME AND MY CHILD AT THE FOREFRONT THE PROBLEM NOW THE FINANCIALLY IT'S BECOMING A BARRIER TO MY LIFE. WHEN I CALLED LAST WEEK, EVEN THE FORD DEALERSHIP AGREED THAT YOU WOULDN'T HAVE FIXED THE POWER STEERING UNLESS THERE WAS A PROBLEM. WHEN I CALL UP TO FORD DEALERSHIP ASKING ABOUT THIS RECALL AND THEM TELLING ME THAT I AM OVER THE MILEAGE OF THE RECALL/WARRANTY AND
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED INTERMITTENTLY AND THE MESSAGES "SERVICE POWER STEERING" AND "ADVANCE TRACK" APPEARED. THE VEHICLE WAS TAKEN TO BOB RIDING FORD (3103 N. 22ND ST, DECATUR, IL) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 74,000.
BLOWER MOTOR AND RESISTERS OVER HEATING AND SHORTING OUT. NEEDS REPLACING
I GOT OUT OF MY JOB ON A SATURDAY AND ONCE I GOT TO MY 2012 FORD FUSION AND TURNED IT ON, MY DASHBOARD DISPLAY A MESSAGE SAYING "SERVICE POWER STEERING NOW". THE STEERING WAS SO STIFF TO THE POINT THAT IT'S TOO DANGEROUS TO DRIVE IT OUT ON THE STREETS. I THEN GOT ON MY PHONE TO SEE IF THERE'S A QUICK FIX TO IT AND ENDED UP FINDING OUT THAT MY CAR HAS A RECALL FOR THE POWER STEERING. SO I CALLED MY MOM TO COME PICK ME UP AND LEAVE THE CAR AT MY JOB'S PARKING LOT. ONCE I GOT HOME I CALLED MY FORD DEALER TO FIND OUT MORE ABOUT THIS RECALL, BUT THEIR CUSTOMER SERVICE WAS CLOSED. SO I WAITED TILL MONDAY TO CALL THEM, ONCE I CALLED THEM I ENDED UP FINDING OUT THAT MY CAR HAS ANOTHER RECALL RELATING TO THE PASSENGER'S AIRBAG. SO I HAD A TOW TRUCK TAKE MY CAR TO NEAREST FORD DEALER SO THEY CAN RESOLVE THE PROBLEM. I TALKED TO A REPRESENTATIVE AND HE TOLD ME SINCE MY CAR HAD BEEN IN AN ACCIDENT (PAST OWNER HAD THE ACCIDENT) THAT THEY MIGHT NOT SERVICE THE POWER STEERING BUT THEY WILL FIX THE AIRBAGS FOR SURE. SO I LEFT MY CAR AT THE DEALER. LATER ON THE DAY, HE CALLS ME SAYING THAT CARS OVER 150K ARE NO LONGER ELIGIBLE FOR THE POWER STEERING SERVICE BUT THAT THEY WILL RESOLVE THE AIRBAG PROBLEM. TO ME IT SEEMS UNFAIR FOR THEM NOT TO RESOLVE THE POWER STEERING PROBLEM BECAUSE I DIDN'T KNOW ANYTHING ABOUT ANY RECALL FOR MY CAR AND THAT THIS A FACTORY DEFECT. IT'S UNSAFE TO DRIVE A CAR WHEN IT STILL HAS A FACTORY PROBLEM AND CAN HAPPEN ANYTIME, EVEN WHEN I'M DRIVING.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). RIVERSIDE FORD LINCOLN (2089 RIVERSIDE DR, MACON, GA 31204, 478-464-2900) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WALNUT CREEK FORD (1800 N MAIN ST, WALNUT CREEK, CA 94596, (925) 932-2900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
THE DRIVERS SIDE DOOR WILL NOT OPEN FROM INSIDE AT ALL. I HAVE TO HAVE SOMEONE OPEN IT FROM THE OUTSIDE FOR ME OR ROLL DOWN THE WINDOW TWIST AROUND IN THE SEAT AND OPEN IT FOR MYSELF. I THEN HAVE TO ROLL THE WI DOW BACK UP. I HAVE ONLY 72120 MILES ON THIS CAR. IT IS RIDICULOUS. I CAN EASILY GET TRAPPED INSIDE IN AN ACCIDENT AND NOT BE ABLE TO GET MYSELF OUT. I CALLED THE DEALERSHIP AND WAS TOLD THAT IT WAS NOT UNDER WARRANTY AND I WOULD NEED TO FIX IT AT COST. I AM THE ONLY OWNER OF THIS CAR HOW IS THAT POSSIBLE? I LOOKED ONLINE TO SEE HOW MANY OTHERS HAVE HAD THIS ISSUE AND IT IS A SERIOUS PROBLEM. HOW HAS NOBODY GOTTEN KILLED BY BEING TRAPPED IN THE CAR? LUCK! I AM SCARED TO DRIVE IT SINCE IT IS WINTER AND KNOW MY FELLOW DRIVERS ARE NOT AS CAUTIOUS AS I AM. I NEED TO SAVE UP MONEY TO BE ABLE TO GET THIS FIXED YET I AM SCARED TO DRIVE TO WORK. WHAT A CRAZY WORLD WE LIVE IN. U WILL NEVER BUY FORD AGAIN AND IT WAS BRAND NEW.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE SERVICE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. AS A RESULT, THE STEERING FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO WYATT JOHN FORD (LOCATED AT 646 THOMPSON LN, NASHVILLE, TN 37204, (615) 244-3615), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 153,141.
THIS PROBLEM BEGAN ABOUT 2 1/2 YEARS AGO WITH BACK TURN SIGNALS, BOTH LEFT AND RIGHT, WILL GO OUT APPROXIMATELY EVER 6 MONTHS. WHEN ONE SIDE GOES OUT, I REPLACE , BUT THEN 2 WEEKS LATER THE OTHER SIDE GOES OUT. GOOD FOR 6 MONTHS THEN SAME THING. AS OF TODAY 1/15/2019 MY RIGHT SIDE JUST WENT OUT AGAIN. I HAVE TAKEN TO DEALER BUT THEY SAY NOTHING IS WRONG OR NO RECALLS THEY ARE AWARE OF AT THE TIME. NEVER MENTIONED ANY BURNING AS I HAVE SEEN IN OTHER COMPLAINTS WITH THIS VEHICLE ISSUE. NOT SURE WHAT TO DO ANYMORE. WILL CALL FORD DIRECTLY BUT DON'T FEEL IT WILL BE HELPFUL
POWER STEERING FAILURE
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V34000 (STEERING). THE FAILURE MILEAGE WAS 149,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE TO HIS DESTINATION WITH NO POWER STEERING ABILITY. THE VEHICLE WAS POWERED OFF AND RESTARTED, BUT THE FAILURE RECURRED. GRIFFETH FORD LINCOLN (LOCATED AT 213 MAIN ST, PRESQUE ISLE, ME 04769, (207)-764-4129) DIAGNOSED THAT THE STEERING GEAR AND RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 67,809. *TT*JB
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PENSKE FORD (8970 LA MESA BLVD, LA MESA, CA 91942, 877 724-7042) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
POWER STEERING ASST FAILURE. CAR STEERING WHEEL LOCKS UP AND CAR IS RENDERED NOT DRIVEABLE. PROBLEM STARTS WHEN CAR IS STARTED WHILE IN PARK. HAS HAPPENED 2 TIMES. HAVE HAD TO SHUT CAR OFF NUMEROUS TIMES AND RESTART. CAR IS OKAY TO DRIVE AFTER AWHILE.
IF MY CAR SITS FOR MORE THAN THREE DAYS, THE BATTERY IS DEAD. I'VE TAKEN IT INTO THE DEALER MULTIPLE TIMES (AT LEAST 5 OR MORE TIMES, NOW I JUST LIVE WITH THE PROBLEM, SINCE IT'S NO LONGER UNDER WARRANTY). THE FORD DEALERSHIP SAID THEY COULDN'T FIND ANY ISSUES. ALL THEY DID, IS RECHARGE THE BATTERY A FEW TIMES AND EVENTUALLY, REPLACED THE BATTERY. EVEN WITH THE NEWER BATTERY, IT STILL HAS THE SAME PROBLEM: DEAD BATTERY AFTER THREE DAYS. IF I CHARGE THE BATTERY UP TO 100%, TWENTY-FOUR HOURS LATER, THE % RATE HAS DROPPED ABOUT 35%, DOWN TO LEVEL OF 65-67%. IT'S DOWN THIS SINCE I BOUGHT THE CAR WHEN IT WAS NEW. *TR
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE CONTACT NEEDED EXTRA STRENGTH TO STEER THE VEHICLE AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. AFTER RESTARTING THE VEHICLE, THE STEERING WHEEL BECAME OPERABLE AGAIN. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 80,000.
TAKATA RECALL INCIDENT WHERE ON MULTIPLE OCCASIONS VEHICLE WAS JUMPING OUT OF GEAR , ONE SPECIFIC INCIDENT WHERE TWO PASSENGERS WHERE IN VEHICLE AND VEHICLE JUMPED INTO DEPARTMENT OF VEHICLE BUILDING WHILE CAR WAS IN PARKED GEAR AND POLICE REPORT WAS MADE DUE TO NO ONE PHYSICALLY IN DRIVERS SEAT.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED IN A PARKING LOT, THE POWER STEERING SEIZED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (BAYOU FORD, 555 BELLE TERRE BLVD, LA PLACE, LA 70068, (985) 652-8000) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS16783979. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 123,000.
I HAVE A 2012 FORD FUSION, EVER SINCE I BOUGHT IT I HAVE HAD ISSUES WITH THE POWER STEERING. I WOULD GO TO MAKE A TURN AND THE POWER STEERING WOULD GO. I ALMOST CAUSED 2 ACCIDENTS. I WOULD SHUT THE CAR OFF AND WAIT ABOUT 1 TO2 MINS AND START THE CAR AND IT WOULD BE FINE. I CALLED THE FORD DEALER SHIP NUMEROUS TIMES AND ALL I GOT WAS "THERES NOTHING WE CAN DO". I THEN TAKE IT IN FOR A AIRBAG RECALL AND TELL THEM THAT THE POWER STEERING IS STILL DOING THE SAME THING. THEIR RESPONSE WAS WE CAN CHECK IT WITH A DIAGNOSTIC TEST IF IT READS CODES WE CAN REPLACE IF NOT WE WILL RESET IT. I PICK MY VECHICAL UP AND THE 2ND DAY IT DOES IT AGAIN. I DO THE SAME SHUT IT OFF AND RESTART EVERYTHING WORKS. IT DOES IT FOR ABOUT 3 WEEKS ABOUT TWICE EACH WEEK. I GO TO DRIVE HOME ON THE INTERSTATE AND ALL OF A SUDDEN I LOOSE ALL POWER STEERING. I PULL OVER AND SHUT CAR OFF AND RESTART AND NOTHING STILL NO POWERSTEERING. I DRIVE IT ALL THE HOME AND CALL THE DEALER THE NEXT MORNING AND GET TOLD THETES NOTHING WE CAN DO MAAM. NOW THEY WANT TO CHARGE ME 1800 TO FIX IT WHEN IT CLEARLY SHOULD HAVE BEEN WHEN IT WAS IN THE SHOP. I HAVE ALMOST CAUSED ACCIDENTS DO TO THIS ISSUE. I FEEL FORD SHOULD FIX THE ISSUE.
2012 FUSION WITH 62,000 MILES. WHEN STATIONARY, IT MAKES A SOUND WHEN YOU TURN THE STEERING WHEEL JUST SLIGHTLY EITHER WAY. MECHANIC SAYS THE ELECTRIC RACK AND PINION IS THE PROBLEM AND IT SOUNDS LIKE THIS IS A COMMON ISSUE. I DON'T THINK I SHOULD BE HAVING THIS ISSUE AT ONLY 62,000 MILES. THIS IS A VERY EXPENSIVE FIX. SOUNDS TO ME LIKE THERE SHOULD BE A RECALL ON THIS.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. THE RECALL WAS ISSUED ON JANUARY 10, 2017. THE CONTACT WAS UNCERTAIN WHEN TO CONTACT THE DEALER AND RECEIVED MORE THAN TWO RECALL NOTICES FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED REGARDING PART DISTRIBUTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TAKEN TO PERRY FORD OF NATIONAL CITY (2050 NATIONAL CITY BLVD, NATIONAL CITY, CA 91950, 619-477-2711) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.
TAKATA RECALL. RECEIVED A LETTER DATED MAY 1028 THAT THERE WAS A RECALL ON THE AIR BAG INFLATOR AND THAT PARTS WOULD BE AVAILABLE DURING THE SECOND AND THIRD QUARTERS OF 2018. IT IS NOW JANUARY 2019 AND STILL NOT NOTIFICATION THAT PARTS ARE AVAILABLE. WE ARE DRIVING THIS VEHICLE AND HAVEN'T ASKED FOR A RENTAL, BUT IT IS REALLY SAFE FOR THE PASSENGER AIR BAG. THIS HAS GONE ON TOO LONG.
AT 80,000, MY BRAKES FAILED. IT STARTED WHEN I STARTED THE CAR IN THE MORNING AFTER IT SAT IN THE GARAGE OVERNIGHT. WHEN I STARTED THE CAR, I PUT MY FOOT ON THE BRAKE AND THEN PUT HE CAR IN REVERSE. MY FOOT WENT TO THE FLOOR BOARD TO STOP THE CAR. NORMALLY, I BARELY TAP THE BRAKE PEDAL FOR IT TO STOP. THIS HAPPENED TWICE AND I TOOK IT TO A BRAKE SHOP. THEY REALIZED THIS BRAKE FAILURE HAPPENS BOTH GOING FORWARD AND REVERSE AFTER THE CAR SAT FOR OVERNIGHT. AFTER RESEARCH, THEY REALIZED THAT THIS IS A MAJOR BRAKE PROBLEM AND SUGGESTED I VISIT A FORD SERVICE CENTER SINCE THEY WERE NOT EQUIPPED FOR THIS TYPE OF REPAIR. I HAD THE FUSION TOWED TO MY LOCAL FORD DEALER. AFTER THE FIRST DIAGNOSTIC, THE DEALER SAID THAT IT IS THE HYDRAULIC CONTROL UNIT. I THEN MENTIONED TO THE DEALER EMPLOYEE THAT THERE ARE MANY REPORTS ON THIS VEHICLE HAVING THIS SAME SITUATION AND IT IS UNDER INVESTIGATION.
ON THE EVENING OF DEC 29TH, UPON TURNING MY CAR ON WHILE AWAY ON A TRIP TO MORIN HEIGHTS (QUEBEC, CANADA), A "POWER STEERING FAULT" FLASHED ON MY DASH, AND I WAS UNABLE TO TURN MY STEERING WHEEL. NEIGHBOURS IN THE COTTAGE TOLD ME TO DRIVE TO A GAS STATION 1 MILE AWAY WITH MY BLINKERS ON, AND ASK FOR POWER STEERING FLUID. I BARELY MADE IT HALF A MILE OUT OF THE MORIN HEIGHTS VILLAGE, WHEN I GOT STUCK MAKING A SHARP RIGHT TURN FROM RUE ALLEN TO RUE BENNETT TO GET TO ESSO (723 CHEMIN DU VILLAGE, MORIN-HEIGHTS, QC). MY STEERING WHEEL WOULD NOT TURN RIGHT, AND I DANGEROUSLY ENDED UP IN THE LANE FACING OPPOSITE TRAFFIC. I TRIED TO TURN IT LEFT AND CONTINUE GOING STRAIGHT, BUT GOT STUCK IN THE MIDDLE OF THE INTERSECTION. CARS NEARLY HIT ME AND EVERYONE WAS HONKING AT ME. A STRANGER PULLED OVER NEXT TO ME AND USED MANUAL FORCE ON THE STEERING WHEEL TO STEER MY CAR BACK AROUND, AND DROVE IT TO THE ESSO HALF A MILE AWAY. I BOUGHT POWER STEERING FLUID, ONLY TO DISCOVER THERE WAS NO COMPARTMENT TO PUT IT INTO, AND LEARNT THAT THIS IS AN INTERMITTENT ELECTRICAL PROBLEM. WE PARKED MY CAR AT THE GAS STATION AND DEBATED HOW LONG I'LL LEAVE IT THERE FOR, HOW I'LL DRIVE BACK TO NY 480 MILES AWAY, HOW I AM GOING TO RESOLVE THIS MEANWHILE IT'S -15 DEGREES CELSIUS OUTSIDE AND I'M GETTING FROSTBITTEN. AFTER TURNING THE CAR BACK ON, THE "POWER STEER FAULT" WARNING DISAPPEARED AND MY STEERING WHEEL WAS BACK TO NORMAL. NEXT DAY ALL SERVICE SHOPS WERE CLOSED (SUNDAY), AND MONDAY WAS NEW YEARS HOLIDAY.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WAYNE FORD (444 US-46, WAYNE, NJ 07470, (973) 256-8800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
MOTOR STARTS SPUTTERING AND THEN DIES, I STOP, THEN I START IT UP AND ITS FINE -FOR A WHILE.
POWER STEERING CONTROL MODULE/ POWER STEERING ASSIST
WHILE DRIVING, THE SERVICE POWER STEERING NOW LIGHT CAME ON, MAKE IT VERY HARD TO TAKE.TURNS ON ROADS, IN DRIVEWAYS ECT. AFTER DOING SOME RESEARCH I FOUND THAT THIS IS A SIMILAR RECALL FOR FORD IN 2015. HOWEVER MY VIN NUMBER IS NOT DISPLAYING THE RECALL FORNTHENPOWER STEERING ISSUE. THIS IS A VERY DANGEROUS SITUATION.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (PHIL LONG FORD OF MOTOR CITY, 1212 MOTOR CITY DR, COLORADO SPRINGS, CO 80905, 719-694-3487) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO METRO FORD (2860 S NOLAND RD, INDEPENDENCE, MO 64055, 816-254-9800) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 147,346.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Ford Fusion → · Every Fusion year → · How the figures are calculated →